Som3

Service Desk Support Analyst 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive background would be beneficial

Account Manager Location: London, Reading or Staffordshire (Hybrid) Benefits: 40,000 - 50,000 + Double OTE and more We are looking for an Account Manager to join an exciting IT Services organisation. This is all about building long-term relationships and helping customers get real value from the cloud-based technologies provided. It's a role for someone who's proactive, commercially minded, and great at working cross-functionally. You'll need to balance growing existing accounts with making sure clients are consistently supported and engaged - and that they're always seen as easy to do business with. We are looking for individuals that have good experience within an MSP environment. What you'll be doing: Drive revenue growth and profitability across key client accounts. Develop and execute structured account plans with clear short- and long-term objectives. Lead cross-functional teams to identify opportunities and expand client engagement. Maintain a strong understanding of client needs to support retention and uncover new business opportunities. Build trusted relationships with key stakeholders, delivering value-driven solutions aligned with client goals. Execute targeted campaigns and respond proactively to customer insights or churn indicators. Collaborate with internal teams across Customer Success, Product, and Solutions to ensure satisfaction, retention, and achievement of commercial targets. What you'll need: Strong background in account management or B2B sales, ideally in the MSP space. Experience working with SME or complex clients. A commercial mindset with a focus on delivering value - not just hitting sales targets. Confident communicator who can engage at all levels, including C-suite. Able to juggle multiple priorities and keep everything moving without dropping the ball. Comfortable using CRM tools (Salesforce, HubSpot, etc.) and MS Office. You'll need to be someone who takes ownership and genuinely cares about customer outcomes. What's on offer: A competitive base salary and uncapped commission structure. The chance to work in a high-growth environment with lots of autonomy. Supportive team culture and the opportunity to really make your mark. If you enjoy building strong relationships, solving problems, and growing accounts with a long-term mindset, I'd love to hear from you.