Thomas Webb

4 job(s) at Thomas Webb

Thomas Webb
Feb 17, 2025
Full time
Position: Residential Building Manager Location: Canary Wharf Salary: 65k Hours/days: Monday to Friday 08:00 - 17:00 Start date: 03/07/2024 Thomas Webb Recruitment has an exciting opportunity for an experienced Residential Building Manager to work at one of London's premier 5 star residential buildings in the Heart of Canary Wharf. The development comprises circa 300 apartments and offers its residents exclusive use of a gym, lounge bar, cinema and playgrounds, with the Residential Building Manager being responsible for the management of a 5 star concierge and housekeeping and maintenance service. Candidate Specification: All applicants for the Residential Building Manager position must meet the following criteria; Significant previous experience in a Residential Building Manager or Facilities Management role Significant experience in managing front of house, concierge, housing keeping and or maintenance teams NEBOSH level 3 certification or higher, highly desirable IRPM Associate Membership or higher, highly desirable Good working knowledge of Plant/HVAC systems Good working knowledge of The Building Safety Act 2022 highly desirable Customer driven, with previous experience delivering 5 star customer service Excellent work ethic, willing to be hands on take ownership of the responsibility of the building, day and night Duties and responsibilities: The Residential Building Manager shall be responsible for: Overall responsibility of the housekeeping & concierge teams, ensuring that all operational and department targets are consistently met and that the cleanliness and checking of public areas is carried out efficiently and in line with company brand standard and procedures Being hands on and visible to all team members and observing the day-to-day operations ensuring consistency of 5 star customer service You will be responsible for the day-to-day recruitment, training, development and management of the site team. Building trusted relationships and strong rapport with the residents and stakeholders Maintaining the highest quality database relating to residents preferences Reactively handling all estate requests from residents to provide creative options in a timely manner through Quick and Efficient Service Creating and meeting the monthly reporting of SLAs & KPIs against each service contract across the development Creating a solid and effective working relationships with the teams, stakeholders, contractors and residents alike to ensure needs are met and exceeded Following client and department health & safety and security policies and procedures to maintain a clean, safe, and secure environment Ensuring COSHH is up to date and that the team is trained and monitored Managing all audit processes to a high standard, ensuring 100% Health and Safety compliance throughout the development Conducting comprehensive and informative handovers with colleagues and ensure that staff meetings are held regularly and staff are informed about engagement activities and opportunities to training and development Encouraging and motivating colleagues to perform their best, taking responsibility for tasks and assignments, making decisions and providing input on possible improvements Managing in house laundry and the external dry cleaning of towels and staff uniforms Ensuring that a detailed daily log is maintained for any incidents, resident requests and shift handovers Conducting probation meetings and regular performances assessments and mystery audits with all team members Budgetary management of all staffing, recruitment cost, training, consumable items, and work equipment. Liaising with our health and safety consultant to ensure that all risk assessments on site are up to date and the teams are fully trained Liaising and assisting with any HR matters, inclusive of but not subject to, investigation, disciplinary and dismissal. Assisting with the delivery and support of the Building Safety Act 2022 where appropriate; ensuring that buildings are safe and feel safe for all stakeholders. Coordinating all planned and preventative maintenance (PPM) including but not limited to central plant; coordinating access and contractor attendance for FCU/ HIU servicing within the properties. Attend weekly/ fortnightly meetings with the Freeholders representatives to report on all matters arising with the Estate management. Should you wish to apply for the Residential Building Manager role, please submit your CV along with a cover note, outlining your compatibility for the role.
Thomas Webb
Feb 10, 2025
Full time
Vacancy: Lettings Negotiator Location: South Kensington Salary: £25k basic, £45k OTE Year 1, £55k - £60k Year 2 Hours/Days: 9am - 6pm, 5 days per week, working Saturdays with a day off in the week. Are you ready to thrive in one of London's most prestigious property markets? Do you have the charisma, ambition, and drive to match high-net-worth clients with stunning properties in Kensington? If so, we want to hear from you! Our client is a premier estate agency specializing in luxury lettings and property management in the heart of Kensington, with a reputation for excellence and a client portfolio that includes some of the most exclusive properties in London. Key Responsibilities As a Lettings Negotiator, you ll be at the forefront of our clients business, showcasing exquisite homes to discerning clients and making their property dreams a reality. You ll play a vital role in matching clients with their perfect rental property while building long-term relationships with Landlords and Tenants alike Your key responsibilities will include: Conducting viewings of high-end properties across KensingtoN Developing and managing relationships with landlords and tenants Negotiating rental agreements and securing the best deals for all parties Managing a pipeline of leads and ensuring targets are consistently met Keeping up-to-date with market trends and property legislation Candidate specification: All candidates hoping to apply for this exciting new opportunity to work as Lettings Negotiator in one of London's most exclusive markets, will need to meet the following criteria Experience: at least 2 years experience as a Lettings Negotiator working in the Mid to high end markets within London Communication Skills: The ability to engage and influence high-caliber clients with confidence and professionalism Driven & Ambitious: Thrive in a target-driven environment and be motivated by commission Knowledge of the Kensington Area: A significant advantage but not essential All successful applications for this Lettings Negotiator position will be contacted within 7 days of their initial application. If you have not heard from us by this time, then regrettably, your application has been unsuccessful.
Thomas Webb
Feb 07, 2025
Full time
Vacancy: Night Concierge Location: North London Salary: £29,00 per annum Hours/Days: 8pm - 8am 4 on 4 off We are seeking a reliable and dedicated Night Concierge to work for modern development of circa 500 + residential apartments in North London. This is an exciting opportunity for an experienced Night Concierge looking to work at a development that prides itself on using modern software technology to manage the day to day operations of the Development. Key Responsibilities The Night Concierge shall; Meet and greet the residents and answer enquiries by telephone Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover. Ensure that the highest levels of customer care and service are maintained at all times. Deal effectively with complaints, take the correct action and remain courteous at all times. Maintain a clean and smart appearance at all times, wearing either the staff uniform or a suit. Ensure effective security of residents and the building at all times including the smooth running of car parking facilities. Check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building. Report any suspicious/unusual behavior, calling the police if necessary. Report any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency. Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. The issuing of all parcels/registered mail with a correct record. Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys. Be responsible for the site fire and emergency procedures policy and ensuring that relevant preventative measures are undertaken, whilst on duty Proactively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections to identify any problems. Assist the House Manager/Directors with any other reasonable duties as requested. Be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events. Conduct weekly flushing of vacant flats water systems including toilets, taps, dishwashers and washing machines etc Candidate specification: All applicants for this Night Concierge role must meet the following criteria; Have a minimum of 2 years experience as a Night Concierge within a residential or hotel environment Have good IT skills, including the use of tablets, laptops, building management software, email and microsoft word packages Have excellent written and verbal english language skills Be articulate, well spoken and a good communicator Be able to problem solve and remain calm under pressure Have excellent personal presentation Be positive, naturally helpful, and a proactive deliverer of 5 star customer service Due to the high volume of applications for this Night Concierge position, all successful applicants will be contacted within 7 working days from the date of their initial application
Thomas Webb
Feb 07, 2025
Full time
Vacancy: Day Concierge Location: North London Salary: £28,800 per annum Hours/Days: Saturday to Monday 8am - 8pm We are seeking a reliable and dedicated Day Concierge to work for modern development of circa 500 + residential apartments in North London. This is an exciting opportunity for an experienced Day Concierge looking to work at a development that prides itself on using modern software technology to manage the day to day operations of the Development. Key Responsibilities The Day Concierge shall; Meet and greet the residents and answer enquiries by telephone Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover. Ensure that the highest levels of customer care and service are maintained at all times. Deal effectively with complaints, take the correct action and remain courteous at all times. Maintain a clean and smart appearance at all times, wearing either the staff uniform or a suit. Ensure effective security of residents and the building at all times including the smooth running of car parking facilities. Check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building. Report any suspicious/unusual behavior, calling the police if necessary. Report any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency. Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. The issuing of all parcels/registered mail with a correct record. Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys. Be responsible for the site fire and emergency procedures policy and ensuring that relevant preventative measures are undertaken, whilst on duty Proactively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections to identify any problems. Assist the House Manager/Directors with any other reasonable duties as requested. Be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events. Conduct weekly flushing of vacant flats water systems including toilets, taps, dishwashers and washing machines etc Candidate specification: All applicants for this Night Concierge role must meet the following criteria; Have a minimum of 2 years experience as a Day Concierge within a residential or hotel environment Live no further than a 45 minute commute door to door from Finsbury Park Have good IT skills, including the use of tablets, laptops, building management software, email and microsoft word packages Have excellent written and verbal english language skills Be articulate, well spoken and a good communicator Be able to problem solve and remain calm under pressure Have excellent personal presentation Be positive, naturally helpful, and a proactive deliverer of 5 star customer service Due to the high volume of applications for this Day Concierge position, all successful applicants will be contacted within 7 working days from the date of their initial application