Scott Dunn Ltd.

Overview Hammersmith, London, UK Scott Dunn is an award-winning luxury tour operator creating tailor-made vacations to destinations all over the world. With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-vacation evaluations. Role Purpose Join our specialist Africa sales team as a Travel Consultant or Senior Travel Consultant and help craft unforgettable journeys that ignite a deep passion for travel in our guests. As a brand ambassador for both Scott Dunn and the African continent, you will showcase our exclusive portfolio of luxury accommodations and exceptional experiences. This role involves full ownership of the sales process-designing and delivering bespoke, high-end holidays tailored to the needs of our discerning clientele. You'll create unique experiences across some of the most sought-after destinations in Sub-Saharan Africa, including South Africa, Zambia, Zimbabwe, Namibia, Mozambique, Tanzania, Kenya, Rwanda, Uganda, Madagascar, Mauritius, and Seychelles. Additionally, you will support select destinations in the Middle East-such as Jordan, Egypt, Oman, and Morocco-as well as island getaways like Mauritius. Responsibilities To take ownership of all aspects of selling and booking a holiday, including written and verbal quotations and holiday documentation To conduct pre departure calls and post trip calls for feedback and for new enquiries To work towards individual and team sales targets and meet Key Performance Indicators To develop excellent product knowledge for immediate sales area but also within all areas of the Scott Dunn portfolio To support all marketing initiatives including brochure production, website management, email campaigns, PR and promotional events To meet guests on a face-to-face basis when required To learn and become proficient on GDS airlines systems and Scott Dunn IT software To work closely with all departments and Sales teams Duties The duties that derive from these responsibilities include but are not exclusive to: Taking responsibility for the guest journey from first contact to post travel and repeat travel Demonstrating excellent attention to detail and accuracy in all communication with guests Speaking to all guests on the phone and organising their holiday, by effectively listening to the guest and their requirements Meeting guests at their request Using sales skills to convert into bookings Responding to all enquiries in an efficient and timely manner Handling high volumes of guest phone calls during peak periods Management of invoices including handling payments, collecting guest details and organising pre-arrival information Completing all travel documentation within specified time frames Maintaining contact with guests between booking and departure date, including arranging all concierge requirements Recording essential data and information using Scott Dunn's IT software Acting on any feedback or complaint swiftly to ensure a great guest experience, liaising with the Guest Relations Executive where necessary Booking of guest flights and managing reservations through Travelport Attending all internal and external training courses Conducting familiarisation trips abroad and presenting back to teams and update website Attending trade shows, and promotional events in the UK and abroad Training colleagues with knowledge gained from areas visited Accounting for costs and margins on each booking Contributing to the team over and above standard sales and service requirements Such other duties as management may reasonably require from time to time About You A dedicated sales professional with a deep passion for showcasing Africa's unique value, from its vibrant cultures and breath-taking destinations. A strong storytelling and presentation skills to inspire and match guest with their perfect tailormade trip. Cultural awareness and ability to represent Africa authentically and respectfully. Skilled at telling Africa's story in a way that inspires trust, sparks curiosity and drives sales. If you are new to the sales world and looking to enter as a Travel Consultant, naturally, travel will be a deep passion of yours, but previous travel sales experience is not essential. If you are applying as a Senior, you will have acquired experience across the key product areas through extensive Africa Travel accompanied by Travel Sales experience. Other requirements for both roles include: Sales driven with a keen eye for numbers Enthusiastic and polite telephone manner Excellent attention to detail Proven organisational skills Previous experience of delivering exceptional customer service Values & Behaviours All employees must promote, understand, and apply Scott Dunn's workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process. In the know - Start by listening. We take the time to understand our guests' and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make. In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best. Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other's successes and have fun. Location We aim to find someone who would be office based in our London, Hammersmith office. Why work for Scott Dunn In return for your expertise and commitment to our values of in the detail, in the know, and inspiring; We support your career growth - We provide you with career progression aligned with your chosen career path, access to internal job opportunities across Scott Dunns global offices, as well as across 30+ brands spread across 93 cities worldwide as part of Flight Centre Travel Group We give you the tools to succeed - We provide personal and professional development enabled by our award-winning Learning and Development team, comprehensive familiarisation, and educational trips, unlimited access to LinkedIn learning amongst other professional and personal development platforms, as well as 1 hour for your own development each week. We recognise and reward your success and loyalty - We run commission and bonus incentive schemes to compliment competitive salaries, as well as a company loyalty scheme, which includes a personal travel fund for each staff member and 23 days annual leave plus bank holidays that rises by 1 day per each year of service (up to a maximum of 30). We celebrate your excellence - With monthly, quarterly, and annual recognition schemes and awards, alongside the opportunity to win a place at Flight Centre Travel Groups annual Global Gathering, we celebrate excellence in all forms. We provide you with a wide-range of job and industry-perks - We can offer you subsidized private healthcare, a contributory pension scheme, staff travel insurance, 3 days of paid volunteering leave, access to cycle to work and season ticket loan schemes, a dedicated in-house team who are your source for exclusive industry discounts for personal and work-related travel, as well as share options in Flight Centre Travel Group amongst much, much, more! Diversity, Equity, and Inclusion At Scott Dunn we champion equality, diversity, and inclusivity in all its forms and are signatories of both the Race at Work and the Diversity in Hospitality, Travel & Leisure charters. As part of our commitment to diversity, equality, and inclusion we are committed to ensuring our recruitment process is inclusive and recognises the value of differences. Should you require any support or accommodations as it relates to our recruitment process, please contact for further information or alternative application processes to support your requirement. Apply You do not need to meet all the requirements to apply for a position at Scott Dunn. Should this role be of interest to you we would welcome your application.