Experienceguildford

As an assistant store manager in our retail stores you will support the store manager in leading and managing an engaged team of colleagues You will coach, develop and inspire the store team to deliver extraordinary customer service and realise their full potential. You will work with the store manager to drive standards, build capability and accountability and create a great place to work. You will lead by example and exhibit the Lakeland essence, values and behaviours. You will be passionate about our products and delivering best in class customer service. About You You will need; Previous experience in an assistant managers role, or similar, and to be able to deputise for the store manager in their absence. Strong selling and customer service skills Great communication and interpersonal skills An understanding of KPI's and an ability to drive performance Experience in recruitment and performance reviews Experience in managing workflow schedules An ability to manage, organise and motivate your colleagues on a day to day basis An ability to train others and engage them in all aspects of being part of a busy store team An ability to encourage and coach your colleagues to achieve their own potential Existing knowledge of Lakeland and our products A positive attitude to change and development Intermediate IT skills (eg word and excel) About Lakeland We want to be celebrated for bringing excitement, innovation and fun to people's homes and lives. We do this through our extraordinary products sold with devotion and flair. Benefits include: 20% Company Discount - Pensions Scheme opportunities - Company Uniform.