Quantexa Limited
What we're all about. Quantexa empowers organisations to make data meaningful and drive more informed and actionable decisions. By harnessing the latest advancements in data and AI, Quantexa's Decision Intelligence Platform creates context to uncover hidden risk and new opportunities within data, that drives better, more trusted operational business decisions. Founded in 2016, Quantexa has accomplished rapid global expansion growing 100% year on year. In just over four years, we've grown to over 800 staff across offices in North America, UK, Europe, Middle East, Asia Pacific, and Japan. At Q, we're looking for people who share that vision. People like you. The opportunity. Quantexa is looking for a dynamic and commercially minded lawyer to join our high-performing Legal team as a trusted partner to the General Counsel. This role supports a wide range of legal matters across our fast-growing, international business and offers real exposure to strategic decision-making. Our Legal team is driven to deliver world-class support and practical, innovative solutions that enable our business leaders to focus on creating meaningful impact for our clients, colleagues, and long-term strategy. We are hands on, outcome focused, and accountable for delivering to a high standard. You'll bring strong communication skills, both written and verbal, alongside sharp attention to detail and a pragmatic, solutions oriented mindset. Curious, agile, and commercially aware, you'll be comfortable navigating complexity and turning legal insight into clear, actionable advice. The role has a primary focus on EMEA legal matters and business growth, while also offering the opportunity to gain broad international experience across a rapidly scaling organisation. You'll work closely with, and report directly to, Quantexa's General Counsel. What you'll be doing. Partnering with stakeholders across multiple functions to support the Legal team's objectives and Quantexa's wider ambitions. Building trusted relationships with colleagues, customers, and business leaders across the organisation. Acting as a key legal lead for EMEA matters, based from our London HQ, while contributing to global and central legal initiatives. Providing clear, commercially grounded advice on strategic risks, mitigations, and improved ways of working. Drafting, reviewing, and negotiating a broad range of commercial agreements, including software licences, reseller agreements, professional services and outsourcing contracts, hosting arrangements, and collaboration agreements. Assessing and mitigating compliance and reputational risks, including anti-bribery and corruption matters. Supporting company secretarial, corporate governance, and wider corporate compliance activities. Advising on data privacy risks and supporting the implementation of company-wide legal initiatives. Working closely with leading external counsel across multiple jurisdictions and building strong international partnerships. What you'll bring. Qualified lawyer with at least 3 years' post qualification experience, either in house or in private practice. Strong commercial judgement, with the ability to identify and communicate legal risks clearly and propose pragmatic, business focused mitigation strategies. Experience drafting, reviewing, and negotiating complex commercial contracts in an international context. Proven ability to support and manage third party engagements and partnerships, providing clear legal advice that enables business outcomes. Customer focused, taking pride in providing responsive, high quality legal support that makes it easier for teams to operate confidently. Ideally, experience with corporate governance matters and/or exposure to regulated environments such as financial services, government, or public sector contexts. Comfortable working autonomously in a fast paced, scaling business, managing competing priorities with minimal supervision. Experience working across multiple jurisdictions, with the ability to navigate differing legal frameworks and cultural environments. Excellent attention to detail and the ability to distil complex legal issues into clear, actionable summaries for stakeholders. Our perks and quirks What makes you Q will help you to realise your full potential, flourish and enjoy what you do, while being recognised and rewarded with our broad range of benefits. We offer Competitive salary & Company bonus Private healthcare, Life Insurance & Income Protection Cycle Scheme and TechScheme Free Calm App Subscription app for meditation, relaxation and sleep ️ Pension Scheme with a company contribution of 6% (if you contribute 3%) 25 days annual leave (with the option to buy up to 5 days) + birthday off! Ongoing personal development Great WeWork Office Space & Company wide socials Our mission We have one mission. To help businesses grow. To make data easier. And to make the world a better place. We're not a start up. Not anymore. But we've not been around that long either. What we are is a collection of bright, passionate minds harnessing complexities and helping our clients and their communities. One culture, made of many. Heading in one direction - the future. It's all about you Quantexa is proud to be an Equal Opportunity Employer. We're dedicated to creating an inclusive and diverse work environment, where everyone feels welcome, valued, and respected. We want to hear from people who are passionate about their work and align with our values. Qualified applications will receive consideration for employment without regard to their race, colour, ancestry, religion, national origin, sex, sexual orientation, gender identity, age, citizenship, marital, disability, or veteran status. Whoever you are, if you're a curious, caring, and authentic human being who wants to help push the boundaries of what's possible, we want to hear from you. Internal pay equity across departments is crucial to our global compensation philosophy. Grade level and salary ranges are determined through interviews and a review of experience, education, training, knowledge, skills, and abilities of the applicant, equity with other team members, and alignment with market data. Quantexa is committed to providing reasonable accommodations in our talent acquisition processes. If you require support, please inform our Talent Acquisition Team. Start. don't stop - Apply
What we're all about. Quantexa empowers organisations to make data meaningful and drive more informed and actionable decisions. By harnessing the latest advancements in data and AI, Quantexa's Decision Intelligence Platform creates context to uncover hidden risk and new opportunities within data, that drives better, more trusted operational business decisions. Founded in 2016, Quantexa has accomplished rapid global expansion growing 100% year on year. In just over four years, we've grown to over 800 staff across offices in North America, UK, Europe, Middle East, Asia Pacific, and Japan. At Q, we're looking for people who share that vision. People like you. The opportunity. Quantexa is looking for a dynamic and commercially minded lawyer to join our high-performing Legal team as a trusted partner to the General Counsel. This role supports a wide range of legal matters across our fast-growing, international business and offers real exposure to strategic decision-making. Our Legal team is driven to deliver world-class support and practical, innovative solutions that enable our business leaders to focus on creating meaningful impact for our clients, colleagues, and long-term strategy. We are hands on, outcome focused, and accountable for delivering to a high standard. You'll bring strong communication skills, both written and verbal, alongside sharp attention to detail and a pragmatic, solutions oriented mindset. Curious, agile, and commercially aware, you'll be comfortable navigating complexity and turning legal insight into clear, actionable advice. The role has a primary focus on EMEA legal matters and business growth, while also offering the opportunity to gain broad international experience across a rapidly scaling organisation. You'll work closely with, and report directly to, Quantexa's General Counsel. What you'll be doing. Partnering with stakeholders across multiple functions to support the Legal team's objectives and Quantexa's wider ambitions. Building trusted relationships with colleagues, customers, and business leaders across the organisation. Acting as a key legal lead for EMEA matters, based from our London HQ, while contributing to global and central legal initiatives. Providing clear, commercially grounded advice on strategic risks, mitigations, and improved ways of working. Drafting, reviewing, and negotiating a broad range of commercial agreements, including software licences, reseller agreements, professional services and outsourcing contracts, hosting arrangements, and collaboration agreements. Assessing and mitigating compliance and reputational risks, including anti-bribery and corruption matters. Supporting company secretarial, corporate governance, and wider corporate compliance activities. Advising on data privacy risks and supporting the implementation of company-wide legal initiatives. Working closely with leading external counsel across multiple jurisdictions and building strong international partnerships. What you'll bring. Qualified lawyer with at least 3 years' post qualification experience, either in house or in private practice. Strong commercial judgement, with the ability to identify and communicate legal risks clearly and propose pragmatic, business focused mitigation strategies. Experience drafting, reviewing, and negotiating complex commercial contracts in an international context. Proven ability to support and manage third party engagements and partnerships, providing clear legal advice that enables business outcomes. Customer focused, taking pride in providing responsive, high quality legal support that makes it easier for teams to operate confidently. Ideally, experience with corporate governance matters and/or exposure to regulated environments such as financial services, government, or public sector contexts. Comfortable working autonomously in a fast paced, scaling business, managing competing priorities with minimal supervision. Experience working across multiple jurisdictions, with the ability to navigate differing legal frameworks and cultural environments. Excellent attention to detail and the ability to distil complex legal issues into clear, actionable summaries for stakeholders. Our perks and quirks What makes you Q will help you to realise your full potential, flourish and enjoy what you do, while being recognised and rewarded with our broad range of benefits. We offer Competitive salary & Company bonus Private healthcare, Life Insurance & Income Protection Cycle Scheme and TechScheme Free Calm App Subscription app for meditation, relaxation and sleep ️ Pension Scheme with a company contribution of 6% (if you contribute 3%) 25 days annual leave (with the option to buy up to 5 days) + birthday off! Ongoing personal development Great WeWork Office Space & Company wide socials Our mission We have one mission. To help businesses grow. To make data easier. And to make the world a better place. We're not a start up. Not anymore. But we've not been around that long either. What we are is a collection of bright, passionate minds harnessing complexities and helping our clients and their communities. One culture, made of many. Heading in one direction - the future. It's all about you Quantexa is proud to be an Equal Opportunity Employer. We're dedicated to creating an inclusive and diverse work environment, where everyone feels welcome, valued, and respected. We want to hear from people who are passionate about their work and align with our values. Qualified applications will receive consideration for employment without regard to their race, colour, ancestry, religion, national origin, sex, sexual orientation, gender identity, age, citizenship, marital, disability, or veteran status. Whoever you are, if you're a curious, caring, and authentic human being who wants to help push the boundaries of what's possible, we want to hear from you. Internal pay equity across departments is crucial to our global compensation philosophy. Grade level and salary ranges are determined through interviews and a review of experience, education, training, knowledge, skills, and abilities of the applicant, equity with other team members, and alignment with market data. Quantexa is committed to providing reasonable accommodations in our talent acquisition processes. If you require support, please inform our Talent Acquisition Team. Start. don't stop - Apply
Quantexa Limited
What we're all about. Quantexa empowers organizations to make data meaningful and drive more informed and actionable decisions. By harnessing the latest advancements in data and AI, Quantexa's Decision Intelligence Platform creates context to uncover hidden risk and new opportunities within data, that drives better, more trusted operational business decisions. Founded in 2016, Quantexa has accomplished rapid global expansion growing 100% year on year. In just over four years, we've grown to over 800 staff across offices in North America, UK, Europe, Middle East, Asia Pacific, and Japan. At Q, we're looking for people who share that vision. People like you. The opportunity. We are looking for a highly capable and strategic Head of Procure-to-Pay (P2P) to lead our Accounts Payable (AP), Travel and other expense control operations, while working closely with Procurement to ensure alignment across the end-to-end P2P process. This role is critical in shaping and delivering an efficient, compliant, and customer-focused P2P function within a fast-growing company. The successful candidate will bring deep operational expertise, leadership experience, and a collaborative mindset to drive transformation and continuous improvement across the P2P lifecycle. A key focus will be ensuring accurate coding to support project-based financial reporting and cube-driven analytics, while proactively considering ESG reporting requirements and data readiness. What you'll be doing. Leadership & Strategy Lead and manage the AP team, ensuring timely and accurate processing of invoices and payments. Define and implement the P2P strategy, aligning with broader finance and operational goals, while building strong relationships across the wider finance function to foster collaboration and shared accountability. Provide leadership and oversight for travel operations, including policy compliance, expense management, and vendor relationships. Collaborate closely with Procurement to ensure purchasing processes and controls are well-integrated and support business needs. Build strong relationships across the wider organisation to promote awareness and adherence to P2P-related policies and procedures. Play a key role in shaping the company's ESG roadmap by ensuring P2P processes evolve in line with emerging reporting and compliance requirements. Operational Excellence Oversee daily AP operations including invoice processing, payment runs, vendor management, and reconciliations. Drive continuous improvement and automation across AP, travel, and procurement touchpoints. Ensure robust internal controls and compliance with financial policies and regulatory requirements. Ensure accurate coding of invoices and expenses to support project-level financial reporting and analysis. Collaborate with Finance and FP&A teams to maintain data integrity for cube-based reporting structures. Continuously improve coding practices and controls to enable reliable and insightful reporting across business units. Proactively consider evolving Environmental, Social, and Governance (ESG) reporting requirements in P2P processes. Work with relevant teams to ensure data captured through AP, travel, and procurement supports future ESG disclosures. Identify opportunities to align operational practices with sustainability and governance objectives. Stakeholder Engagement Act as the primary point of contact for travel-related matters, working with internal teams and external providers. Maintain a strong dotted-line relationship with Procurement to support sourcing, purchasing, and supplier management. Partner with Finance, Procurement, and business units to resolve issues and enhance service delivery. Proactively identify and manage operational risks within procurement-related processes, ensuring controls are in place and aligned with company policies and governance standards. Systems & Technology Lead system enhancements and support ERP upgrades or transitions related to P2P. Promote the use of digital tools and automation to improve efficiency and accuracy across AP and travel. What you'll bring. Proven experience leading an Accounts Payable department within a shared services or large corporate environment. Strong understanding of travel operations, expense management, and procurement processes. Experience with ERP systems (e.g., NetSuite and Tipalti) and AP automation tools. Excellent leadership, communication, and stakeholder engagement skills. Strong analytical mindset with a focus on process improvement and controls. Professional accounting or finance qualification (e.g., ACCA, CIMA) is desirable but not essential. Our perks and quirks At Q, we help you realise your full potential, thrive in your role, and enjoy what you do - all while being recognised and rewarded with a wide range of benefits. We offer Competitive salary & company bonus Private healthcare, life insurance & income protection CycleScheme & TechScheme Free Calm app subscription ( app for meditation, relaxation & sleep) Pension scheme with 6% company contribution (when you contribute 3%) 25 days annual leave (plus the option to buy up to 5 extra days) + your birthday off! Ongoing personal development opportunities WeWork office space & company-wide socials Our mission We have one mission. To help businesses grow. To make data easier. And to make the world a better place. We're not a start-up. Not anymore. But we've not been around that long either. What we are is a collection of bright, passionate minds harnessing complexities and helping our clients and their communities. One culture, made of many. Heading in one direction - the future. It's all about you Quantexa is proud to be an Equal Opportunity Employer. We're dedicated to creating an inclusive and diverse work environment, where everyone feels welcome, valued, and respected. We want to hear from people who are passionate about their work and align with our values. Qualified applications will receive consideration for employment without regard to their race, colour, ancestry, religion, national origin, sex, sexual orientation, gender identity, age, citizenship, marital, disability, or veteran status. Whoever you are, if you're a curious, caring, and authentic human being who wants to help push the boundaries of what's possible, we want to hear from you. Internal pay equity across departments is crucial to our global compensation philosophy. Grade level and salary ranges are determined through interviews and a review of experience, education, training, knowledge, skills, and abilities of the applicant, equity with other team members, and alignment with market data. Quantexa is committed to providing reasonable accommodations in our talent acquisition processes. If you require support, please inform our Talent Acquisition Team. Start. don't stop - Apply
What we're all about. Quantexa empowers organizations to make data meaningful and drive more informed and actionable decisions. By harnessing the latest advancements in data and AI, Quantexa's Decision Intelligence Platform creates context to uncover hidden risk and new opportunities within data, that drives better, more trusted operational business decisions. Founded in 2016, Quantexa has accomplished rapid global expansion growing 100% year on year. In just over four years, we've grown to over 800 staff across offices in North America, UK, Europe, Middle East, Asia Pacific, and Japan. At Q, we're looking for people who share that vision. People like you. The opportunity. We are looking for a highly capable and strategic Head of Procure-to-Pay (P2P) to lead our Accounts Payable (AP), Travel and other expense control operations, while working closely with Procurement to ensure alignment across the end-to-end P2P process. This role is critical in shaping and delivering an efficient, compliant, and customer-focused P2P function within a fast-growing company. The successful candidate will bring deep operational expertise, leadership experience, and a collaborative mindset to drive transformation and continuous improvement across the P2P lifecycle. A key focus will be ensuring accurate coding to support project-based financial reporting and cube-driven analytics, while proactively considering ESG reporting requirements and data readiness. What you'll be doing. Leadership & Strategy Lead and manage the AP team, ensuring timely and accurate processing of invoices and payments. Define and implement the P2P strategy, aligning with broader finance and operational goals, while building strong relationships across the wider finance function to foster collaboration and shared accountability. Provide leadership and oversight for travel operations, including policy compliance, expense management, and vendor relationships. Collaborate closely with Procurement to ensure purchasing processes and controls are well-integrated and support business needs. Build strong relationships across the wider organisation to promote awareness and adherence to P2P-related policies and procedures. Play a key role in shaping the company's ESG roadmap by ensuring P2P processes evolve in line with emerging reporting and compliance requirements. Operational Excellence Oversee daily AP operations including invoice processing, payment runs, vendor management, and reconciliations. Drive continuous improvement and automation across AP, travel, and procurement touchpoints. Ensure robust internal controls and compliance with financial policies and regulatory requirements. Ensure accurate coding of invoices and expenses to support project-level financial reporting and analysis. Collaborate with Finance and FP&A teams to maintain data integrity for cube-based reporting structures. Continuously improve coding practices and controls to enable reliable and insightful reporting across business units. Proactively consider evolving Environmental, Social, and Governance (ESG) reporting requirements in P2P processes. Work with relevant teams to ensure data captured through AP, travel, and procurement supports future ESG disclosures. Identify opportunities to align operational practices with sustainability and governance objectives. Stakeholder Engagement Act as the primary point of contact for travel-related matters, working with internal teams and external providers. Maintain a strong dotted-line relationship with Procurement to support sourcing, purchasing, and supplier management. Partner with Finance, Procurement, and business units to resolve issues and enhance service delivery. Proactively identify and manage operational risks within procurement-related processes, ensuring controls are in place and aligned with company policies and governance standards. Systems & Technology Lead system enhancements and support ERP upgrades or transitions related to P2P. Promote the use of digital tools and automation to improve efficiency and accuracy across AP and travel. What you'll bring. Proven experience leading an Accounts Payable department within a shared services or large corporate environment. Strong understanding of travel operations, expense management, and procurement processes. Experience with ERP systems (e.g., NetSuite and Tipalti) and AP automation tools. Excellent leadership, communication, and stakeholder engagement skills. Strong analytical mindset with a focus on process improvement and controls. Professional accounting or finance qualification (e.g., ACCA, CIMA) is desirable but not essential. Our perks and quirks At Q, we help you realise your full potential, thrive in your role, and enjoy what you do - all while being recognised and rewarded with a wide range of benefits. We offer Competitive salary & company bonus Private healthcare, life insurance & income protection CycleScheme & TechScheme Free Calm app subscription ( app for meditation, relaxation & sleep) Pension scheme with 6% company contribution (when you contribute 3%) 25 days annual leave (plus the option to buy up to 5 extra days) + your birthday off! Ongoing personal development opportunities WeWork office space & company-wide socials Our mission We have one mission. To help businesses grow. To make data easier. And to make the world a better place. We're not a start-up. Not anymore. But we've not been around that long either. What we are is a collection of bright, passionate minds harnessing complexities and helping our clients and their communities. One culture, made of many. Heading in one direction - the future. It's all about you Quantexa is proud to be an Equal Opportunity Employer. We're dedicated to creating an inclusive and diverse work environment, where everyone feels welcome, valued, and respected. We want to hear from people who are passionate about their work and align with our values. Qualified applications will receive consideration for employment without regard to their race, colour, ancestry, religion, national origin, sex, sexual orientation, gender identity, age, citizenship, marital, disability, or veteran status. Whoever you are, if you're a curious, caring, and authentic human being who wants to help push the boundaries of what's possible, we want to hear from you. Internal pay equity across departments is crucial to our global compensation philosophy. Grade level and salary ranges are determined through interviews and a review of experience, education, training, knowledge, skills, and abilities of the applicant, equity with other team members, and alignment with market data. Quantexa is committed to providing reasonable accommodations in our talent acquisition processes. If you require support, please inform our Talent Acquisition Team. Start. don't stop - Apply
Quantexa Limited
What we're all about We find, when we come together in the pursuit of excellence, great things happen. And that's how we do things at Quantexa - together. Our business is data, but our culture is collective. We're about growth - but not just the bottom line. We create a culture where people feel empowered to do their best work. We might work across continents and time zones, but that doesn't stop us from collaborating. We're connected. We celebrate our successes together, and we unite to tackle the challenges. 41% of our colleagues come from an ethnic or religious minority background. We speak over 20 languages across our 47 nationalities, creating a sense of belonging for all. At Q, we're looking for people who share that vision. People like you. The opportunity The Head of Community will have end-to-end ownership of the strategy, design, and execution of Quantexa's global technical customer community, with a primary focus on developers, data practitioners, and technical end users. This is a senior, hands on leadership role responsible for shaping how customers learn, implement, and scale Quantexa's platform through peer to peer support, implementation guidance, and deep technical product engagement across complex enterprise use cases. Operating with a product and customer experience mindset, you will define the community vision, operating model, and success metrics, building scalable programs that improve customer experience, increase self service, strengthen advocacy, and accelerate product adoption across both highly technical and business audiences. Reporting to the VP of Product Marketing, you will work closely with Product, Engineering, Customer Success, Delivery, and Marketing to ensure the community is a core part of Quantexa's customer experience strategy - feeding customer insight, sentiment, and behavioural data back into the business to influence product direction, service design, and go to market priorities, and delivering clear, measurable customer and commercial impact. What you'll be doing Strategy, Operating Model & Leadership Set and execute the community vision, strategy, and roadmap, aligned to company and CX goals. Design scalable community operating models (governance, roles, processes, KPIs) that can grow with a global customer base. Define engagement and content strategies specifically for developer and practitioner audiences, including implementation support, architectural guidance, and advanced troubleshooting. Lead or support community platform evaluations, migrations, and re implementations, including requirements gathering, vendor assessment, change management, and risk mitigation. Define frameworks to drive engagement, self service, advocacy, and long term sustainability. Community Operations & Programs Own the day to day health and performance of the community platform. Design and run core programs including forums, user groups, events, ideation, research participation, super user and gamification initiatives. Ensure strong moderation, clear guidelines, and a positive, inclusive environment. Reduce support load by enabling customer self sufficiency through high quality peer support and content pathways. Experience, Content & Engagement Design engagement strategies for distinct personas (business users, developers, analysts, partners). Partner with Product, Engineering, Documentation, and Support to create seamless journeys from Q&A documentation validated solutions. Enable peer to peer support around implementation, configuration, performance, and real world use cases. Curate and coordinate content plans (written, discussion based, and multimedia) to drive ongoing participation and value. Use customer feedback and behavioural data to continuously improve UX, discoverability, and engagement. Insights, Reporting & Advocacy Monitor and report on community performance, sentiment, and impact using clear KPIs. Surface customer insights to inform product, CX, and go to market decisions. Design and lead an advocacy framework that identifies, enables, and amplifies customer advocates. What you'll bring. Extensive experience in B2B community management, leveraging platforms such as Khoros, Higher Logic, Insided, or similar tools. Demonstrated success in scaling a community from early stage growth to a mature, global program. Experience supporting enterprise level developer, data, analytics, or other highly technical user communities, while also engaging non technical audiences. Strong understanding of community user experience (UX), information architecture and taxonomy, SEO, and content discoverability best practices. Customer centric mindset with a clear focus on driving meaningful customer experience and measurable outcomes. Confident in articulating and shaping community strategy around technical product concepts, including APIs, data models, and advanced analytics workflows. Proven ability to manage senior stakeholders and collaborate effectively across cross functional teams. Bonus / Nice to Have. Experience designing reference operating models or governance frameworks. Experience building or scaling customer advocacy programs. Broader Customer Experience (CX) expertise, such as connecting community insights to CX strategy, Voice of the Customer (VoC) initiatives, or service design. Hands on experience with HTML, CSS, or JavaScript for community UI customisation. Our perks and quirks At Q, we help you realise your full potential, thrive in your role, and enjoy what you do - all while being recognised and rewarded with a wide range of benefits. We offer Competitive salary & company bonus Private healthcare, life insurance & income protection CycleScheme & TechScheme Free Calm app subscription ( app for meditation, relaxation & sleep) Pension scheme with 6% company contribution (when you contribute 3%) 25 days annual leave (plus the option to buy up to 5 extra days) + your birthday off! Ongoing personal development opportunities WeWork office space & company wide socials Our mission We have one mission. To help businesses grow. To make data easier. And to make the world a better place. We're not a start up. Not anymore. But we've not been around that long either. What we are is a collection of bright, passionate minds harnessing complexities and helping our clients and their communities. One culture, made of many. Heading in one direction - the future. It's all about you Quantexa is proud to be an Equal Opportunity Employer. We're dedicated to creating an inclusive and diverse work environment, where everyone feels welcome, valued, and respected. We want to hear from people who are passionate about their work and align with our values. Qualified applications will receive consideration for employment without regard to their race, colour, ancestry, religion, national origin, sex, sexual orientation, gender identity, age, citizenship, marital, disability, or veteran status. Whoever you are, if you're a curious, caring, and authentic human being who wants to help push the boundaries of what's possible, we want to hear from you. Internal pay equity across departments is crucial to our global compensation philosophy. Grade level and salary ranges are determined through interviews and a review of experience, education, training, knowledge, skills, and abilities of the applicant, equity with other team members, and alignment with market data. Quantexa is committed to providing reasonable accommodations in our talent acquisition processes. If you require support, please inform our Talent Acquisition Team. Start. don't stop - Apply
What we're all about We find, when we come together in the pursuit of excellence, great things happen. And that's how we do things at Quantexa - together. Our business is data, but our culture is collective. We're about growth - but not just the bottom line. We create a culture where people feel empowered to do their best work. We might work across continents and time zones, but that doesn't stop us from collaborating. We're connected. We celebrate our successes together, and we unite to tackle the challenges. 41% of our colleagues come from an ethnic or religious minority background. We speak over 20 languages across our 47 nationalities, creating a sense of belonging for all. At Q, we're looking for people who share that vision. People like you. The opportunity The Head of Community will have end-to-end ownership of the strategy, design, and execution of Quantexa's global technical customer community, with a primary focus on developers, data practitioners, and technical end users. This is a senior, hands on leadership role responsible for shaping how customers learn, implement, and scale Quantexa's platform through peer to peer support, implementation guidance, and deep technical product engagement across complex enterprise use cases. Operating with a product and customer experience mindset, you will define the community vision, operating model, and success metrics, building scalable programs that improve customer experience, increase self service, strengthen advocacy, and accelerate product adoption across both highly technical and business audiences. Reporting to the VP of Product Marketing, you will work closely with Product, Engineering, Customer Success, Delivery, and Marketing to ensure the community is a core part of Quantexa's customer experience strategy - feeding customer insight, sentiment, and behavioural data back into the business to influence product direction, service design, and go to market priorities, and delivering clear, measurable customer and commercial impact. What you'll be doing Strategy, Operating Model & Leadership Set and execute the community vision, strategy, and roadmap, aligned to company and CX goals. Design scalable community operating models (governance, roles, processes, KPIs) that can grow with a global customer base. Define engagement and content strategies specifically for developer and practitioner audiences, including implementation support, architectural guidance, and advanced troubleshooting. Lead or support community platform evaluations, migrations, and re implementations, including requirements gathering, vendor assessment, change management, and risk mitigation. Define frameworks to drive engagement, self service, advocacy, and long term sustainability. Community Operations & Programs Own the day to day health and performance of the community platform. Design and run core programs including forums, user groups, events, ideation, research participation, super user and gamification initiatives. Ensure strong moderation, clear guidelines, and a positive, inclusive environment. Reduce support load by enabling customer self sufficiency through high quality peer support and content pathways. Experience, Content & Engagement Design engagement strategies for distinct personas (business users, developers, analysts, partners). Partner with Product, Engineering, Documentation, and Support to create seamless journeys from Q&A documentation validated solutions. Enable peer to peer support around implementation, configuration, performance, and real world use cases. Curate and coordinate content plans (written, discussion based, and multimedia) to drive ongoing participation and value. Use customer feedback and behavioural data to continuously improve UX, discoverability, and engagement. Insights, Reporting & Advocacy Monitor and report on community performance, sentiment, and impact using clear KPIs. Surface customer insights to inform product, CX, and go to market decisions. Design and lead an advocacy framework that identifies, enables, and amplifies customer advocates. What you'll bring. Extensive experience in B2B community management, leveraging platforms such as Khoros, Higher Logic, Insided, or similar tools. Demonstrated success in scaling a community from early stage growth to a mature, global program. Experience supporting enterprise level developer, data, analytics, or other highly technical user communities, while also engaging non technical audiences. Strong understanding of community user experience (UX), information architecture and taxonomy, SEO, and content discoverability best practices. Customer centric mindset with a clear focus on driving meaningful customer experience and measurable outcomes. Confident in articulating and shaping community strategy around technical product concepts, including APIs, data models, and advanced analytics workflows. Proven ability to manage senior stakeholders and collaborate effectively across cross functional teams. Bonus / Nice to Have. Experience designing reference operating models or governance frameworks. Experience building or scaling customer advocacy programs. Broader Customer Experience (CX) expertise, such as connecting community insights to CX strategy, Voice of the Customer (VoC) initiatives, or service design. Hands on experience with HTML, CSS, or JavaScript for community UI customisation. Our perks and quirks At Q, we help you realise your full potential, thrive in your role, and enjoy what you do - all while being recognised and rewarded with a wide range of benefits. We offer Competitive salary & company bonus Private healthcare, life insurance & income protection CycleScheme & TechScheme Free Calm app subscription ( app for meditation, relaxation & sleep) Pension scheme with 6% company contribution (when you contribute 3%) 25 days annual leave (plus the option to buy up to 5 extra days) + your birthday off! Ongoing personal development opportunities WeWork office space & company wide socials Our mission We have one mission. To help businesses grow. To make data easier. And to make the world a better place. We're not a start up. Not anymore. But we've not been around that long either. What we are is a collection of bright, passionate minds harnessing complexities and helping our clients and their communities. One culture, made of many. Heading in one direction - the future. It's all about you Quantexa is proud to be an Equal Opportunity Employer. We're dedicated to creating an inclusive and diverse work environment, where everyone feels welcome, valued, and respected. We want to hear from people who are passionate about their work and align with our values. Qualified applications will receive consideration for employment without regard to their race, colour, ancestry, religion, national origin, sex, sexual orientation, gender identity, age, citizenship, marital, disability, or veteran status. Whoever you are, if you're a curious, caring, and authentic human being who wants to help push the boundaries of what's possible, we want to hear from you. Internal pay equity across departments is crucial to our global compensation philosophy. Grade level and salary ranges are determined through interviews and a review of experience, education, training, knowledge, skills, and abilities of the applicant, equity with other team members, and alignment with market data. Quantexa is committed to providing reasonable accommodations in our talent acquisition processes. If you require support, please inform our Talent Acquisition Team. Start. don't stop - Apply