Hawk-Eye Innovations (HEI)

Head of Operations - Growth Sports Location : Basingstoke or London (at least 2 days per week in office, with occasional travel to the other office location) Travel : Roughly 10% for key events and client meetings Contract : Full-Time Salary : £45,000 - £60,000 GBP base annual salary, plus benefits About the Head of Operations, Growth Sports At Hawk-Eye, we're transforming the way sport is officiated, played, and experienced. From live decision-making and broadcast enhancement to data capture and analysis, our technologies power the biggest sporting events on the planet. Joining our Growth Sports team means working at the cutting edge of innovation, helping us bring new technologies and sports to life on a global scale. The team is responsible for our expansion in sports where we already have a presence, including motor racing swimming, horse racing and pickleball, as well as opportunities in new sports. The Head of Operations is responsible for the sustainable and successful delivery of all services delivered within the Growth Sports department, ensuring that business processes are efficient, effective, and aligned with the overall strategic goals of the organisation. This role requires a strong leader with excellent management skills, who can develop and implement operational strategies, manage budgets, and lead a team to achieve operational excellence. Reporting to the Head of Growth Sports. Primary responsibilities include: Responsibilities Operations Champion the Hawk-Eye Guarantee, creating an environment where our people and technologies thrive. Partner with the Head of Growth Sports to define and deliver the operational strategy and long-term structure of the department. Ensure resources are effectively allocated across regions and services to deliver current commitments and enable future growth. Fully understand client contracts and SLAs, ensuring delivery is consistently world-class. Maintain a strong understanding of Hawk-Eye's technologies to ensure efficient global deployment. Continuously evaluate and refine operational models to balance efficiency, client satisfaction, and profitability. Uphold the highest operational standards across all Growth Sports projects and services. Financial Management Own the operational P&L alongside the Head of Growth Sports; contributing to budget creation, forecasting, and cost control. Track and report on revenue, cost, capex, and headcount forecasts, ensuring alignment with business growth. Review operational expenditure and resource allocation against performance and growth objectives. Leadership Lead and inspire the Growth Sports Operations team, fostering a culture of excellence, collaboration, and innovation. Coach and mentor senior team members, empowering them to grow and perform at their best. Partner with HR to support team welfare, talent development, and succession planning. Champion Hawk-Eye's values and act as a role model for the wider organisation. Client Relationships Build and nurture strong relationships with clients across the sporting landscape, ensuring exceptional service delivery. Collaborate with the Commercial team to close contracts and deliver on commitments. Support key proposals and pitches with clear business cases and alignment to Hawk-Eye's brand and value proposition. Leverage client relationships to identify opportunities that benefit both Growth Sports and the wider Sony Sports group Strategic Growth Work with the Growth Sports leadership team to identify new opportunities and drive expansion across sports and technologies. Monitor industry trends and competitors to stay ahead of market shifts. Partner with clients to understand their evolving strategies and identify where Hawk-Eye can deliver innovative solutions. Explore new applications for existing technologies and support strategic partnerships that advance our growth objectives. Qualifications & Experience Proven experience in operations management, including at least 2+ years in a senior leadership role. Proven success in managing complex, global operations; balancing people, process, and performance. Strong leadership and communication skills, with the ability to inspire and motivate cross-functional teams. Excellent problem-solving, analytical, and decision-making capabilities. Financial acumen and experience managing budgets and operational forecasts. A data-driven approach, using performance metrics to drive continuous improvement. Nice to have: Experience working with technology systems in the sports industry. A passion for sport and innovation. Join the Team! We're passionate about pushing the boundaries of what's possible in sport and we're looking for people who share that drive. If you're excited by innovation, thrive in fast-paced environments, and want to make an impact on how the world sees and experiences sport, we'd love to hear from you. At Hawk-Eye Innovations, we celebrate diversity and are committed to creating an inclusive environment where everyone can be their authentic selves. Whatever your background, if you've got the skills and enthusiasm to excel in this role, we encourage you to apply. Ready to shape the future of sport? Apply now.