IN2-AV Recruitment

Audio Visual Project Manager Location: London with travel Agency: IN2-AV Recruitment (representing an established AV integration specialist) IN2-AV Recruitment is partnering with a highly respected Audio Visual installation and maintenance provider that delivers complex AV projects across the UK and Europe. Known for high-quality work, strong customer relationships and award-winning service, the company has grown rapidly since its launch and now operates with a skilled team across two UK offices. They are looking for an experienced Audio Visual Project Manager to take ownership of multiple installation projects, ensuring they are delivered on time, within budget and to the highest technical and safety standards. The Role As Project Manager you will lead the full project lifecycle, from initial site surveys and project planning through to installation supervision, budget control and final delivery. You will work closely with the in-house installation teams, providing direction, solving problems on site and keeping both colleagues and clients fully informed throughout. The role includes occasional travel and overnight stays. Key Responsibilities Carry out site surveys and prepare detailed site documentation. Run kick-off meetings and coordinate with installation teams. Manage several AV installation projects at once while maintaining quality and safety compliance. Control project budgets, monitor variations and create contingency plans. Provide hands-on supervision for assigned projects. Maintain clear communication and build strong relationships with clients and internal teams. About You Proven AV Project Management or Senior Engineering experience within systems integration or fixed installation. Confident managing large-scale projects as well as smaller installations. Skilled in producing system designs and schematics, ideally using CAD or Stardraw. Strong communicator who values clear reporting and regular updates. A team-focused leader who understands on-site pressures and works collaboratively to get the job done. If you re an organised, confident and technically minded Project Manager looking to join a supportive and fast-growing AV specialist, we d love to hear from you. To apply, contact IN2-AV Recruitment today.

Service Desk Coordinator Location: Office-based, Central London Employment: Permanent, Full-Time IN2-AV Recruitment is partnering with a leading high-end technology integration specialist to find an organised and proactive Service Desk Coordinator to join their dedicated aftercare team. Our client designs and supports cutting-edge smart home and boutique hospitality systems-spanning IT, lighting, audio-visual, control, cinema and immersive environments. They are known for delivering beautifully engineered, intuitive technology solutions and maintaining long-term relationships with discerning, high-profile clients. Their service team provides exceptional 24/7 support, and this role is key to ensuring a seamless customer experience. The Role As Service Desk Coordinator, you will manage all incoming service tickets, assess and allocate work, and oversee tasks from creation through to completion. You ll work closely with engineers, clients, and wider internal teams to ensure issues are resolved promptly and professionally. This is a busy, client-facing role requiring outstanding organisation and communication skills. You ll play a vital part in maintaining service excellence and supporting the efficiency of the engineering team. Key Responsibilities Manage the service inbox, prioritising requests in line with SLAs and urgency. Log and update client details within the CRM, ensuring records are accurate. Allocate tasks to service engineers, monitoring workloads and maintaining capacity for urgent jobs. Track progress of all service tickets, ensuring timely updates and completion. Maintain clear, professional communication with clients throughout the process. Coordinate daily engineer schedules, including reassignments when required. Support with quotes, stock orders and contract renewals. Oversee the on-call rota and annual leave planning for engineers. Help drive service efficiency by monitoring contract usage and engineer time. Skills & Experience Strong administrative abilities with excellent attention to detail. Experience scheduling site or service visits in a busy technical environment. Confident, professional communication skills, particularly over the phone. Ability to juggle multiple priorities and work under pressure. Competent IT skills across Microsoft Office and ticketing/CRM systems. Background in customer service, service coordination, IT, engineering or AV is highly desirable. Why Apply? Competitive salary and benefits 23 days holiday + bank holidays + your birthday off Company pension Regular team social events Ongoing training and development 37.5-hour working week If you re a highly organised coordinator who thrives in a fast-paced environment and enjoys working with smart technology, we want to hear from you. Apply today through IN2-AV Recruitment.

Project Manager - High End Residential & Hospitality Technology Location: Greater London Employment Type: Full time Industry: Smart Home Technology, Home Automation, AV Integration We are partnering with a leading specialist in high end residential and hospitality technology solutions. Known for delivering premium smart home, audio visual and control systems, they manage complex, design led projects for discerning clients across London. Due to continued growth, they are looking for an experienced Project Manager to oversee projects from agreement through to completion. The Role As Project Manager, you will take ownership of multiple technology installation projects, ensuring they are delivered on time, within budget and to exceptional quality standards. Working closely with engineers, subcontractors and suppliers, you will coordinate resources, manage project documentation, maintain strong client relationships and identify opportunities to enhance the client experience. This is a hands on, client facing role requiring confidence, professionalism and the ability to manage projects in fast paced environments. Key Responsibilities Manage projects from initial agreement through to final delivery Define scope, objectives and resource requirements Coordinate internal teams, subcontractors and specialist suppliers Monitor progress, budgets and timelines, ensuring all project goals are met Use CRM and project management software to maintain accurate reporting Ensure compliance with contractual terms and project procedures Build positive client relationships and ensure a high level of satisfaction Identify additional opportunities to support wider business growth Skills and Experience Experience managing home automation or technology integration projects Strong understanding of high end residential or hospitality environments Excellent communication, client handling and stakeholder management skills Highly organised with the ability to prioritise and work under pressure Proven leadership skills and confidence in managing subcontractors Proficient with Microsoft Office and experienced with CRM or PM software Strong problem solving ability, adaptability and a proactive attitude What's on Offer Opportunity to manage high profile, design led projects Long term career development in an expanding specialist business Exposure to leading home automation and smart building technologies Collaborative and supportive project team