Kinect Services Limited

Role Overview The Area Operations Coordinator is responsible for the day-to-day operational coordination and planning activities within a designated area. Job Description The Area Operations Coordinator is responsible for the day-to-day operational coordination and planning activities within a designated area. The role owns operational execution, route administration, service amendments, rota management and resource coordination, ensuring services operate efficiently and accurately. The role acts as the operational backbone of the area team, working closely with the Area Manager and central support functions to ensure service continuity and readiness. The Area Operations Coordinator also provides support and cover for the Area Liaison Coordinator when required but does not hold primary accountability for liaison activities. Key Responsibilities Operational Coordination & Service Delivery Coordinate day-to-day operational activities across the area. Manage service user additions, removals and amendments. Process route changes and operational adjustments. Maintain accurate operational records and planning systems. Ensure operational changes are communicated effectively. Route & Resource Planning Support route planning and optimisation activities. Maintain area route records and operational documentation. Assist with service mobilisation activities. Monitor route capacity and resource utilisation. Support contingency planning activities. Rota Management Maintain operational rotas and staffing allocations. Manage daily resource deployment requirements. Coordinate operational cover arrangements. Support annual leave planning and resource scheduling. Escalate resource gaps and operational risks. Fleet Coordination Coordinate vehicle movements within the area. Liaise with Fleet teams regarding vehicle requirements, availability and allocation. Support vehicle mobilisation and replacement activities. Maintain visibility of operational fleet requirements. Operational Administration Maintain operational systems, trackers and records. Support onboarding administration and workforce allocation activities. Assist with mobilisation planning. Ensure accurate data recording and documentation. Support Area Manager in producing operational reports and performance information. Collaboration & Cross Functional Support Work closely with the Area Manager, Area Liaison Coordinator and Driver / Field Supervisors. Support customer communications during operational disruption. Provide operational information for stakeholder discussions and performance reviews. Support the Area Liaison Coordinator during periods of absence or increased demand. On-Call Responsibilities Participate in the area on-call rota. Support operational response activities during service disruption. Essential Skills & Experience Required Experience within transport operations, logistics or planning environments. Strong organisational and coordination skills. Excellent attention to detail. Ability to manage multiple priorities simultaneously. Strong IT skills including Microsoft Office. Effective communication and problem-solving abilities. Desirable SEND or Adult Social Care transport experience. Route planning or scheduling experience. Experience using transport management software. Understanding of Local Authority transport operations.

Job Description Pre-licensed Driver Joining Bonus Available Be the driver who keeps our services moving when plans change. Location: Cambridgeshire - travel across the surrounding operational area will be required Hours: 30 hours per week, term-time only Pay: £12.71 per hour, plus mileage where applicable Joining bonus: Available to eligible candidates who already hold a current and relevant local authority driver licence. Eligibility criteria and terms apply. About Kinect Services Kinect Services is a leading specialist passenger transport provider, for children and vulnerable adults across several local authority contracts. Every day, we help people access education, healthcare and vital community services safely, reliably and with dignity. We are expanding our specialist contingency team and are looking for professional and dependable drivers who genuinely enjoy variety and can remain calm when circumstances change. Please read this before applying This is not a traditional school transport role where you will necessarily drive the same route every day. Contingency Drivers provide essential cover across our network. Your route, working location or daily assignment may change frequently and sometimes at very short notice, including on the morning of service. You may be asked to move from a regular route to provide cover elsewhere or remain available for immediate deployment when an unexpected absence or service disruption occurs. This role will suit someone who is genuinely flexible, adaptable and comfortable working without a completely predictable daily routine. About The Role Depending on operational requirements, you may: Remain available to respond immediately to short-notice cover requirements; or Operate an allocated route while remaining available to move onto another route when contingency cover is required. Both arrangements form part of the same specialist Bridging Team, and your deployment may change throughout the year. Last-minute changes can sometimes cause anxiety or frustration for passengers, parents and next of kin. As the person representing Kinect at the point of service, you will need to communicate calmly and sensitively, manage challenging conversations professionally and escralate concerns appropriately. What You Will Be Doing Providing safe and reliable transport for children and vulnerable adults. Covering planned and unplanned driver absences. Driving different routes across your allocated operational area. Responding positively to frequent and short-notice changes. Working closely with our Operations Team and following updated instructions. Providing excellent service to passengers, families, schools and local authorities. Responding calmly and professionally to concerns or challenging conversations. Completing vehicle checks and meeting company compliance requirements. Using company systems to receive route information and updates. Maintaining the highest standards of safeguarding, professionalism and punctuality. Completing operational visits or audit reviews where required. We Are Looking For Someone Who Is Exceptionally flexible and adaptable. Calm and resilient under pressure. Able to de-escalate difficult or emotionally charged conversations. Empathetic, professional and an excellent communicator. Reliable, dependable and punctual. Confident driving different routes and in unfamiliar areas. Comfortable using smartphones and digital systems. Able to follow changing instructions accurately. Essential Requirements A full UK driving licence. An Enhanced DBS, or willingness to complete the required checks. Availability to start from 6.30 am during term time. Willingness to travel within the allocated operational area. A clear understanding that frequent and last-minute changes are a fundamental part of the role. Experience in school transport, community transport, care, taxi, PSV or passenger transport would be beneficial but is not essential. Full induction and ongoing training will be provided. What We Offer Term-time-only working. Full induction and ongoing training. Support from an experienced Operations Team. Opportunities to develop within a growing specialist transport provider. A joining bonus for eligible drivers who already hold a relevant local authority licence. Our Contingency Drivers are among the most valued members of our transport team. When circumstances unexpectedly change, you help ensure that children and vulnerable adults can still travel safely and reliably. Apply today and become part of the team that keeps Kinect moving.

Kinect Services Limited is seeking contingency drivers to keep children and vulnerable adults mobile across Cambridgeshire and surrounding areas. You may be deployed to different routes on short notice, including mornings, with term-time hours. You will provide safe transport, adapt quickly to changing plans, and work with our Operations Team to maintain high standards of safeguarding and customer service. A joining bonus is available for eligible drivers with a local authority licence.

Job Description Role Overview The Area Liaison Coordinator is responsible for relationship management, customer communication, employee welfare coordination and safeguarding administration within a designated area. The role acts as the primary coordination point for Local Authority communications, schools, centres, service users and employees, ensuring professional, consistent and supportive engagement. The position plays a key role in maintaining positive stakeholder relationships whilst supporting compliance, safeguarding and workforce wellbeing. The Area Liaison Coordinator also provides support and cover for the Area Operations Coordinator when required but does not hold primary accountability for operational planning activities. Key Responsibilities Stakeholder Relationship Management Support the Area Manager in maintaining strong relationships with Local Authorities. Attend/Chair Local Authority meetings as required Act as a day-to-day contact for schools, colleges, day centres and other stakeholders. Support contract review meetings, school meetings and operational discussions. Participate in Next of Kin (NOK) meetings where required. Support individual transport reviews and stakeholder consultations. Promote positive stakeholder engagement and establishment engagement across the area. Ensure customer enquiries are handled professionally and promptly. Customer Communications & Case Management Manage customer communications and correspondence. Coordinate responses to complaints, concerns and service feedback. Maintain accurate customer records, case files and communication logs. Support investigations and customer case management activities. Coordinate customer route adjustments, including communication with customers and establishments regarding service changes. Handle inbound calls from customers and establishments, ensuring timely resolution or escalation. Ensure consistent communication standards are maintained. Employee Welfare & Employee Relations Support Act as a local point of contact for employee welfare matters. Support wellbeing initiatives and workforce engagement. Coordinate return-to-work meetings and welfare discussions where appropriate. Support Area Managers and People & Culture with employee relations administration. Conduct and document exit interviews. Support staff pay adjustment administration and payroll query resolution. Manage mobile team leave approvals/process. Produce and distribute employee newsletters and engagement communications. Handle inbound calls from employees and direct enquiries appropriately. Assist Area Manager in TUPE out consultations. Safeguarding & Compliance Administration Coordinate safeguarding concerns and reporting processes. Maintain safeguarding records and documentation. Support safeguarding investigations and follow-up actions. Manage safeguarding escalations and ensure concerns are reported through the appropriate channels. Coordinate incident reporting and maintain accurate incident records. Ensure compliance records remain accurate and up to date. Escalate safeguarding concerns appropriately. Training, Badging & Workforce Coordination Coordinate training requirements across the area. Support induction, onboarding and administration for new starters, including Mobile Team personnel. Coordinate Mobile Team training and refresher training programmes. Manage Local Authority badge applications, renewals and compliance records. Monitor mandatory training completion. Coordinate badge renewal processes and compliance monitoring. Maintain accurate training and workforce records. Administrative Support, Payroll & Record Management Maintain customer, employee and compliance records. Assist in route hour review completion and resolution management. Maintain establishment data, including term dates, operating schedules and start/finish times. Support audit preparation and information requests. Produce reports and administrative documentation. Maintain partner operator (PO) compliance records and supporting documentation. Ensure documentation remains accurate, complete and auditable. Support payroll administration and related record keeping. Manage area inbox effectively. Operational Coordination & Service Support Work closely with the Area Manager and Area Operations Coordinator. Support operational communications during service disruption. Provide administrative support to area initiatives and mobilisations. Support the Area Operations Coordinator during periods of absence or increased demand. Coordinate private hire bookings and associated administration. Support customer transport reviews and service adjustments. Assist with service planning and operational record management. Collaboration & Cross Functional Support Work collaboratively with Operations, People & Culture, Compliance and Customer Service teams. Support the production and distribution of Next of Kin (NOK) newsletters and stakeholder communications. Facilitate information sharing between operational and support functions. Contribute to continuous improvement initiatives and best practice development across the area. On-Call Responsibilities Participate in the area on-call rota. Support communication and stakeholder management activities during operational incidents. Assist with incident coordination, escalation management and emergency communications when required. Essential Skills & Experience Required Experience in customer service, administration, employee relations support or stakeholder management. Excellent communication and relationship-building skills. Strong organisational and record-keeping ability. Ability to manage sensitive and confidential information. Strong IT and administrative skills. Professional and customer-focused approach. Desirable Experience within transport, education, social care or Local Authority environments. Knowledge of safeguarding processes. Employee welfare or HR administration experience. Training administration or compliance experience. Experience managing complaints or customer casework. Benefits On-site parking