Jellycat Toy Co. Ltd.

For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them. This exciting role has 3 main areas of focus: identifying business needs within the finance department, leading process reviews, defining change requirements and supporting the delivery of business initiatives in IT systems. The Business Analyst will work on multiple projects touching all areas of the business and collaborate with key stakeholders/partners to ensure the successful delivery of solutions and that they continue to remain fit for purpose. You'll be: Creating meaningful documentation, engaging in research and investigating process improvement opportunities (eitherfor standalone enhancements or as part of a larger program). Performing data mapping to identify and validate relationships, sources and target systems, while maintaining comprehensive documentation. Current State vs. Future State Analysis: Identifying gaps, inefficiencies, potential risks, and mitigation opportunities in current processes. Designing and implementing innovative solutions to address business challenges and enhance the functionality of ERP systems. Collaborating with stakeholders to define future state processes, including benefit analysis and success criteria. Working with supporting applications, PMO and cross-functional business partners to define roadmaps and implementation plans, transitioning from current to future state, identifying key systems and integrations. Requirements Gathering and Analysis: Collaborating with stakeholders to gather requirements, analyse business processes, and identify improvement opportunities. You'll document business requirements through interviews, workshops and analysis, becoming a trusted and empathetic partner. Translating business requirements into logical specifications for development teams. Reviewing business requirements and providing feedback to consulting partners regarding alignment issues or gaps. Working with Technology SMEs and end-users to design, configure and customise ERP solutions that meet functional and non-functional requirements. Analysing and assessing any change requests against documented business benefits throughout the project lifecycle. Journey Mapping: Developing customer and user journey maps to understand interactions and experiences. Identifying pain points and opportunities for process improvements. Transforming individual metrics into KPIs to measure the impact of process changes. Stakeholder Management: Working alongside the Finance Transformation Manager to act as a liaison between business units and IT, ensuring alignment and understanding. Identifying stakeholders impacted by change to manage their expectations. Conducting thorough testing and quality assurance to ensure the reliability and effectiveness of ERP implementations. Planning and executing user acceptance testing and quality assurance activities to ensure solutions meet user expectations. Assisting in developing training materials and sessions for end-users and stakeholders on the features, benefits and usage of ERP solutions. Supporting change management efforts. Collecting and analysing feedback from end-users and stakeholders on the performance and impact of ERP solutions. You'll have: Essential A qualification in Business Analysis or Requirements Engineering, and/or at least 3 years of experience in a Finance Business Analyst role. At least 3 years of experience in Dynamics 365 or AX 2012 Finance and Accounting. Experience in supporting and implementing financial systems solutions (e.g., budgeting, accounts payable, accounts receivable, general ledger, inventory management). Excellent analytical and problem-solving skills, with the ability to translate business needs into technical solutions. Experience in process redesign. Strong analytical and creative problem-solving skills. Strong interpersonal, written, and verbal communication skills. The ability to work effectively with other business analysts, key stakeholders, application administrators, and end users to understand business and functional requirements and translate those requirements into executable work for solution teams. The ability to map business processes into process flow diagrams. Proficiency in manipulating data in Excel, using intermediate formula skills. Desirable: Practical experience with PowerBI and SQL query building is an advantage. A degree in MIS, finance, accounting or business is a plus.

For a quarter of a century, the Jellycat family has brought joy, wonder, and playful fun to people of all ages worldwide. Utterly original and in a class of their own, they are among the most loved and collected toys of their kind. Their whimsical expressions, soft fabrics, and charming designs make each one magical and unmistakable. This role focuses on three main areas: identifying business needs within the operations department, leading process reviews and defining change requirements, and supporting the delivery of business initiatives in IT systems. The role will support overall end-to-end supply chain and global logistics processes. The business analyst will work on multiple projects across all business areas, collaborating with key stakeholders and partners to ensure the successful delivery of solutions that remain fit for purpose. You'll be: Stakeholder Engagement Engaging in cross-functional team collaboration. Working with departmental stakeholders to define and manage change. Collaborating with SLT and LT in Operations, and cross-functional BA & project SMEs on departmental and business priorities. Departmental Process Ownership Understanding business and key system processes in depth. Identifying improvement opportunities and documenting simple flows. Participating in global change collaboration groups. Project Representation for Operations Department Contributing in project workshops and translating needs into clear requirements. Serving as the single point of contact for project delivery. Enabling BAU delivery without compromising quality. Supporting end-to-end supply chain processes through cross-functional collaboration. SME Training and Engagement Translating system and process improvements to SMEs and operational teams. Making inductions for new starters more efficient and sharing feedback with cross-functional teams. You'll have: A good understanding of commercial operations, processes, and data points. Experience in Logistics, Operations, and supply chain projects. Qualification in Business Analysis or Requirements Engineering (preferred). Experience defining requirements in Tier II+ ERP solutions (preferably D365 F&O) in a busy consumer & brand environment. Strong organizational skills and excellent communication skills. Awareness of Agile development methods is advantageous. Ability to map business processes into flow diagrams. Proficiency in manipulating data in Excel with intermediate formula skills. Practical experience with PowerBI and SQL query building (preferred). A logical mindset, using data and evidence to support findings. Excellent troubleshooting skills.

For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them. The Business Analyst (Production) will focus on identifying business needs within the Production and Supply Chain area of the business, leading process reviews, defining system enhancements and change requirements, and supporting the delivery of business initiatives in IT systems and reporting. This role involves working on multiple projects across the business and collaborating with key stakeholders & partners to ensure the successful delivery of solutions and that they continue to remain fit for purpose. You'll be; Stakeholder Engagement Collaborating with the team cross functionally. Working with departmental stakeholders to define and manage change. Collaborating with the SLT and LT in the Product and Production teams (dotted line responsibility), and cross functional BA & project SMEs on departmental and business priorities. Departmental Process Ownership Understanding business & key system processes in-depth. Identifying improvement opportunities & documenting simple flows. Becoming a part of global change collaboration group. Project Representation for Product and Production Departments A key contributor in project workshops & translating project needs into clear requirements to inform scope. The single point of contact for project delivery. Enabling BAU delivery without compromising quality. Engaging in cross functional collaboration with other BA's and business areas to support with end to end supply chain processes. SME Training and Engagement Translating systems/process improvements to SMEs and operational teams within the department. Making inductions of new starters more efficient & sharing feedback to cross functional teams. You'll have; A qualification in Business Analysis or Requirements Engineering and 3 plus years experience in Production and Manufacturing processes and data points. Experience in Quality Control processes and batch control. Hands on experience working with factory and vendor management Experience of defining requirements in a Tier II+ ERP solution (D365 F&SCM, SAP, Oracle or IFS) in a busy consumer & brand focused environment. Great organisational skillsbut flexible with excellent communication and stakeholder management skills. The ability to map business processes into process flow diagrams. The abilityto manipulate data in Excel, using intermediate formulae skills. Able to work to fixed deadlines and SLAs. A logical mind thatlikes to use data and evidence to support findings & great trouble shooting skills. Ideally educated to degree level in a relevant subject (Business Management, Operations Management, Manufacturing Engineering etc) or equivalent experience. Ideally an awareness and adoption of Agile development methods an advantage. Ideally practical experience of PowerBI, SQL query building.

For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them. As part of the Global Production Team, the Head of Quality Control and Assurance will lead and enhance our quality management processes. This pivotal role involves overseeing the quality assurance strategies, ensuring compliance with regulatory requirements as well as, Jellycat enhanced standards maintaining the highest standards of quality throughout our product lifecycle. Ensuring supplier compliance with both safety and visual quality front of mind for our customers. You'll be; Leading the development and implementation of quality assurance policies, systems and procedures. Overseeing the entire quality control process to ensure consistent quality across all products and suppliers. Ensuring compliance with industry regulations and standards. Leading and building a strong team based overseas and in head office. Driving continuous improvement initiatives to enhance product quality and compliance measures. Collaborating with product development teams and suppliers to ensure that quality and safety is integrated into the design and development process. Using customer feedback as part of the quality, safety, and compliance management and improvement planning. Leading investigations and resolution of quality and safety issues, including root cause analysis and corrective action planning and reporting. Analysing quality metrics and prepare reports for management review and external supply partner feedback. You'll have; A proven experience in a senior quality assurance or compliance management role, with leadership responsibilities. ( Ideally10 years experience). An in-depth knowledge of quality control procedures, legal and industry standards/regulations, textile production processes, materials & product testing. A strong analytical and problem-solving skills with a focus on continuous improvement. Excellent communication and leadership abilities with the ability to influence and collaborate with stakeholders at all levels and across countries Familiarity with quality assurance tools. Commitment to staying current with industry trends, regulations, and best practices in quality.

Creating original and innovative luxury soft toys, Jellycat combines luxurious fabrics with quirky and cute designs and sells its products online and via stockists throughout the UK, Europe and the rest of the world. Due to ongoing business growth, we are looking to appoint a Sales Trainer, responsible for training our UK Regional Sales team. This role is field-based, working directly with our Sales Managers and Sales Team Leads developing their knowledge and skills in the Jellycat brand, product merchandising, sales techniques and effective management skills, whilst adhering closely to the Jellycat brand and training guidelines. As Sales Trainer, you will be responsible for creating and capturing best practices and processes to ensure all the regional sales managers are aligned. You will ensure the new team is equipped to deliver what exceptional looks like through all our partners, focusing on elevating our brand position, creating brand ambassadors and delivering an exceptional customer experience. The Sales Trainer's role is to elevate the capabilities of our teams to ensure that they are performing to the optimum level in line with Jellycat expectations. You'll be; Training Delivering in-person and virtual training sessions on sales techniques, product knowledge, brand, merchandising and customer service skills. Supporting the development of the field sales team's management skills, such as negotiation skills, effective communication, overcoming resistance, change management and personal impact. Working alongside Regional Sales Managers during meetings with customers and potential customers to provide real-time feedback and coaching. Developing an in-store brand ambassador program. Developing and implementing tailored training to enhance individual and team performance. Delivery of the new hire induction and onboarding program. Performance Assessment In collaboration with Team Leads and UK sales leadership team, monitoring individual and team sales and management performance and providing feedback. Working cross-functionally throughout the business to ensure best practice is implemented and knowledge is shared. Conducting assessments to identify areas of improvement in selling strategies and customer satisfaction. Offering personalised feedback to help Regional Sales Managers and Team Leads meet and exceed goals. Sales Strategy Development: Collaborating with Head of UK Sales to design training that aligns with company goals and sales strategies. Providing input on market trends, best practices and customer needs, helping to shape sales approaches and product offerings. Ongoing Support: A resource for sales teams by providing continuous guidance and support. Researching, proposing and designing training sessions to help onboard new employees and up-skill existing employees. Updating and refreshing training materials regularly to reflect changes in products, services, brand positioning and merchandising. Supporting managers with onboarding. Working with the People Team and sales leadership for onboarding and ongoing development of new hires. Working in the field Traveling across assigned regions to conduct face-to-face training and coaching sessions with regional sales teams. Accompanying Regional Sales Managers on customer calls or visits to observe interactions and provide feedback and suggestions for improvements. Ensuring the team is compliant with company policies and health & safety best practices as remote employees. Reporting & Metrics Tracking and reporting on training outcomes, including improvements in sales figures, conversion rates, and customer satisfaction and brand standards. Analysing data to demonstrate the impact of training programs on overall sales performance. Feeding back the successes and challenges of training and supporting the new field sales team. You'll have; 3-5 years of previous experience in field or customer-facing sales. Demonstrated success in achieving targets and building strong customer relationships. Further track record in sales training or coaching roles. Knowledge of learning principles and effective training techniques. Excellent communication and presentation skills. Knowledge of brand and merchandising guidelines. Analytical skills to evaluate performance data and training impact. Strong problem-solving skills, adaptable to various team dynamics and challenges. Must be comfortable traveling extensively within the U.K. and be away from home. Prepared to work in the field 3 out of 5 days a week supporting our field-based team. Attend and participate in monthly field sales meetings. A valid UK driving license. Familiarity with digital & physical sales tools, CRM systems, marketing & image banks/tools, PixSell and SAP (full training will be given). This role would appeal to someone with a strong background in sales, a passion for coaching, and a willingness to be on the road frequently, helping the team succeed in real-world selling environments.

Creating original and innovative luxury soft toys, Jellycat combines luxurious fabrics with quirky and cute designs and sells its products online and via stockists throughout the UK, Europe and the rest of the world. This exciting role has 3 main areas of focus: identifying business needs within the finance department, leading process reviews, defining change requirements and supporting the delivery of business initiatives in IT systems. The Business Analyst will work on multiple projects touching all areas of the business and collaborate with key stakeholders/partners to ensure the successful delivery of solutions and that they continue to remain fit for purpose. You'll be: Creating meaningful documentation, engaging in research and investigating process improvement opportunities (eitherfor standalone enhancements or as part of a larger program). Performing data mapping to identify and validate relationships, sources and target systems, while maintaining comprehensive documentation. Current State vs. Future State Analysis: Identifying gaps, inefficiencies, potential risks, and mitigation opportunities in current processes. Designing and implementing innovative solutions to address business challenges and enhance the functionality of ERP systems. Collaborating with stakeholders to define future state processes, including benefit analysis and success criteria. Working with supporting applications, PMO and cross-functional business partners to define roadmaps and implementation plans, transitioning from current to future state, identifying key systems and integrations. Requirements Gathering and Analysis: Collaborating with stakeholders to gather requirements, analyse business processes, and identify improvement opportunities. You'll document business requirements through interviews, workshops and analysis, becoming a trusted and empathetic partner. Translating business requirements into logical specifications for development teams. Reviewing business requirements and providing feedback to consulting partners regarding alignment issues or gaps. Working with Technology SMEs and end-users to design, configure and customise ERP solutions that meet functional and non-functional requirements. Analysing and assessing any change requests against documented business benefits throughout the project lifecycle. Journey Mapping: Developing customer and user journey maps to understand interactions and experiences. Identifying pain points and opportunities for process improvements. Transforming individual metrics into KPIs to measure the impact of process changes. Stakeholder Management: Working alongside the Finance Transformation Manager to act as a liaison between business units and IT, ensuring alignment and understanding. Identifying stakeholders impacted by change to manage their expectations. Conducting thorough testing and quality assurance to ensure the reliability and effectiveness of ERP implementations. Planning and executing user acceptance testing and quality assurance activities to ensure solutions meet user expectations. Assisting in developing training materials and sessions for end-users and stakeholders on the features, benefits and usage of ERP solutions. Supporting change management efforts. Collecting and analysing feedback from end-users and stakeholders on the performance and impact of ERP solutions. You'll have: Essential A qualification in Business Analysis or Requirements Engineering, and/or at least 3 years of experience in a Finance Business Analyst role. At least 3 years of experience in Dynamics 365 or AX 2012 Finance and Accounting. Experience in supporting and implementing financial systems solutions (e.g., budgeting, accounts payable, accounts receivable, general ledger, inventory management). Excellent analytical and problem-solving skills, with the ability to translate business needs into technical solutions. Experience in process redesign. Strong analytical and creative problem-solving skills. Strong interpersonal, written, and verbal communication skills. The ability to work effectively with other business analysts, key stakeholders, application administrators, and end users to understand business and functional requirements and translate those requirements into executable work for solution teams. The ability to map business processes into process flow diagrams. Proficiency in manipulating data in Excel, using intermediate formula skills. Desirable: Practical experience with PowerBI and SQL query building is an advantage. A degree in MIS, finance, accounting or business is a plus.