Asana

(This is a fixed term role with a duration period of August 2026 - August 2027) The Asana Customer Success Team is at the forefront of the next industrial revolution: helping the world's most sophisticated organizations deploy Asana as the system for human + AI coordination at scale. As a Customer Success Manager for UK & Ireland, you are not just managing software; you are a strategic advisor helping our largest customers deploy Asana as the definitive system for AI coordination. You will lead the charge in building durable adoption and driving measurable business outcomes that define the future of work. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. You'll exemplify an empathetic, customer-centric perspective to the entire Asana team. This role will be a parental leave for a 12 months contract, to partner with customers in our UKI market, based in our London office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you'll achieve Drive AI-First Adoption + Value Realization: Move beyond tactical support to become a trusted advisor on the collaborative work management space and AI operationalization. Orchestrate Executive Relationship Management: Own high-stakes relationships across all organizational tiers, acting as a trusted advisor to C-Suite stakeholders on collaborative work management and the integration of Human + AI coordination. Architect Strategic Success Planning: Partner with customers to design AI adoption roadmaps and Success Plans that align technical implementation with measurable business outcomes and strategic KPIs. Manage Lifecycle Execution & Enablement: Drive the end-to-end customer journey, delivering value through complex change management, AI governance frameworks, workflow optimization, and business reviews. Execute Commercial Strategy & Growth: Collaborate with Sales to engineer strategic account plans, securing renewals and identifying high-value expansion opportunities through deep executive alignment. Scale Advocacy & Programs: Establish internal Centers of Excellence (CoE) and Champion Networks, transforming power users into brand advocates to generate high-impact case studies and testimonials. Amplify Product Voice & Feedback Loops: Serve as a strategic conduit between customers and R&D, translating complex field requirements into actionable insights for product roadmaps and business strategy. Engage in the Field: Execute high-touch, on-site engagements (up to 25% travel) to deepen partnerships and ensure successful deployment within the customer's physical environment. About you Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. Brings 8+ years of professional experience, featuring 5+ years of proven success driving retention and expansion within SaaS-based Customer Success or Account Management. Acts as a forward-thinking strategic leader who embraces an evolving technology landscape and can translate complex workflows, including AI and work management capabilities, into tangible business value. Shows deep expertise in executive leadership and strategic impact by orchestrating high-stakes enterprise accounts (including Fortune 500), leading complex technology implementations, and driving growth through both product-led and sales-led motions. Masters executive storytelling, with a proven track record of leading C-suite business reviews that translate product impact into compelling ROI narratives aligned with organizational OKRs and KPIs. Owns and scales high-value portfolios, delivering white-glove post-sales services that secure long-term advocacy across diverse stakeholder groups, from C-level to functional admins. Future-proofs customer workflows by advising on AI-enabled SaaS, automation, and the operationalization of AI to drive efficiency and competitive advantage. Serves as a customer-centric internal advocate, deeply committed to synthesizing field feedback into actionable insights for product and cross-functional teams. What we'll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between €104,000 - €118,4000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long-term savings or retirement plans In-office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

Asana is looking for a Customer Success Manager to lead customer partnerships in the UK & Ireland market, focusing on AI coordination and driving business outcomes. This role involves collaboration with C-Suite stakeholders and executing high-stakes strategies. The position demands over 8 years of experience in Customer Success or Account Management, particularly in SaaS, and a strong understanding of AI tools. You will work in a hybrid model from the London office, requiring a proactive approach to customer engagement and product adoption.

The Solutions Org drives customer acquisition and accelerates revenue growth through a mastery of strategic sales and Asana platform expertise. We are trusted advisors for our prospects and clients. Our team bridges the gaps between the voice of business and voice of customer, gathering first-party insights to fuel & inspire further evolutions of our software platform, thereby enabling the world's teams to work effortlessly today and into the future. As a Solutions Consultant you will play a critical role in supporting our prospects within the UKI region to understand the value of Asana. Through your deep product knowledge and ability to translate customer needs and pains into a tool-based solution, you will support our EMEA Sales teams as a co-seller and ensure they constantly move towards close. This role is based in our London office with an office centric hybrid schedule. The standard in office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in office requirements. What you'll achieve Be a thought leader in AI powered Collaborative Work Management Partner with Sales teams to develop and drive account strategy for key accounts Develop deep understanding of customer needs and articulate how Asana can address those pain points by presenting a solution and its business impact Identify and scale solution selling best practices to the broader Revenue organisation Position yourself as a trusted advisor for colleagues and customers Be a key player in helping Asana achieve its revenue goals Be a storyteller and help customers imagine completely new ways of working Support our presale scale motions such as office hours and content generation About you Minimum 3+ years in Presales, Solutions Consulting, Technical Sales, Sales Engineering or similar roles, preferably within a SaaS environment Preferred experience in AI technology (Agentic, LLM, AI powered automation, etc.) and business models Proven ability to effectively influence senior level decision makers A deep curiosity and understanding of how IT systems work in a business context Proficiency in developing product demonstrations, including designing and presenting from decks, briefs, and whiteboards Experience in running customer Proof of Concepts Fluency in written and spoken English. Additional languages preferred Located in London and willing to travel on site with customers upwards of 30% Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision making. At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we'll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between £123,000 - £140,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long term savings or retirement plans In office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

Asana seeks a Solutions Consultant in London. This role is critical in supporting UKI prospects with deep product knowledge, bridging business and customer needs. You will develop account strategies, articulate solutions, and influence decision-makers, ensuring the success of the EMEA Sales teams. The position offers a hybrid work model with standard in-office days and requires a minimum of 3 years in similar roles, plus a curiosity for AI technologies and the ability to demonstrate product solutions.

Asana is seeking a strategic leader to join their EMEA Revenue Leadership Team in London. This key position requires expertise in managing enterprise sales and driving growth, with responsibilities including building a strong community and executing comprehensive strategies across the UKI region. Ideal candidates will possess a people-centric leadership style, proven enterprise sales experience, and strong collaborative skills. This role offers a competitive On-Target Earnings (OTE) range of £257,000 - £302,000 and includes hybrid work options and comprehensive benefits.

As a key member of the EMEA Revenue Leadership Team reporting directly to the Head of UKI & NE, you will be the strategic leader responsible for shaping, executing, and driving all Enterprise go-to-market (GTM) activities across the United Kingdom and Ireland. You will lead a high-performing, successful regional sales team that is currently delivering strong results across our key industry verticals, including Financial Services, Public Sector, Technology/Media/Telecom (TMT), Professional Services (PS), and Retail, Manufacturing, and CPG. Partnering closely with leaders across Customer Success, Marketing, Sales Development and Channel, you will own the full-funnel GTM playbook across our Enterprise customer segments. In this role, you will leverage your deep enterprise expertise to cultivate, nurture, and develop this high-growth revenue organization while expanding Asana's market presence throughout the region. This role is based in our London office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays & Fridays depending on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you'll achieve Build a strong community of customers, partners, and employees across the UKI region. Develop and execute a comprehensive multi-year strategy for revenue growth and market penetration across our core industry verticals. Partner with Customer Success to build a tailored customer coverage model that drives both revenue growth and retention across all segments. Lead, inspire, and collaborate with sales and matrixed teams to establish and operationalize our playbook to fuel pipeline and customer growth. Hire, nurture, and develop top sales talent, intentionally building clear career paths and succession plans. Act as a senior executive representative for Asana with C-level customers, prospects, and media across the region. Create strong feedback loops with the Product team to influence product evolution based on deep customer insights. Evolve the Account Team Playbook to support enterprise growth, ensuring alignment across SDRs, Sales, Success, and Services. About you People Centric leader Proven experience managing dedicated Enterprise sales teams and successfully hitting revenue targets within an enterprise tech space. Deep background working within the Enterprise segment, showcasing a strong understanding of complex, high-value procurement and deployment cycles. Demonstrated experience leading and scaling high-performing Enterprise Sales teams across the UKI and EMEA regions. Track record of navigating and capitalizing on a verticalized sales structure, with familiarity across segments such as Financial Services, Public Sector, TNT, PS, or Retail/Manufacturing/CPG. Proven capability to scale Sales organizations and drive consistent bookings, ARR, and customer growth across commercial and enterprise segments. Deep experience navigating and executing growth strategies within both product-led and sales-led business models. Operationally strong with the ability to independently build robust GTM, operating, and talent development plans. Intellectually curious, analytical, and naturally open-minded with a passion for solving complex regional challenges. A highly collaborative partner comfortable navigating cross-functional, matrixed environments alongside Product and Marketing teams. A low-ego leader who builds trust and influence through thoughtful communication and high-quality execution. Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we'll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the On-Target Earnings (OTE) range is £257,000 - £302,000. The total OTE includes a base salary and performance-based sales incentive pay (based on the terms of the Sales Incentive Plan). These ranges are a guideline; actual base salary and OTE will vary based on various factors, including market and individual qualifications objectively assessed during the interview process, and the ranges for this role may be modified. In addition, your compensation package may include additional components such as equity and benefits. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long-term savings or retirement plans In-office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role.

We're looking for a detail-oriented, cross functional senior implementation manager who can help Asana lead its largest and most critical deployments of Asana to our enterprise customers. You will be part of our Professional Services team, which is part of the Customer Experience organization. You will be committed to helping customers adopt Asana as both a technology product and a holistic approach to collaboration across their organization. You will be part of a team that strives to help customers across countries, industries, and functions get off on the right foot and continue to get the most value out of the tool over time. You will be a senior implementation manager focused on supporting our rapidly growing enterprise and strategic customer base. You will serve as an empathetic customer advocate, problem solver, partner in change, and product expert, as well as the voice of your customers cross functionally. You will be a valuable liaison to the product team, providing real time customer product feedback and helping to align and connect our product roadmap to our customers' visions and goals. To the broader business team and all of Asana, you will be able to share a unique customer centric perspective and enable the wider customer success organization to apply change management principles to your everyday interactions with customers. This role is based in our Dublin or London office with an office centric hybrid schedule. The standard in office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in office requirements. What you'll achieve: Deeply understand Asana the product as well as each customer's business, including the business issues and problems being resolved by the engagement and Asana, to serve as both a product expert and trusted advisor through the change process Develop a creative, tailored engagement scope for each customer based upon their complex processes, needs, and jointly set goals to ensure a successful change; develop tailored, customized content to accompany engagement, as needed Act as a senior program leader on our most critical and large deployments, coordinating workstreams, and managing dependencies, scope, and risks, as well as coordinating resources to ensure a seamless enterprise grade customer experience Facilitate the change management process and associated engagement activities, such as customer training, executive reviews, and regular progress meetings to ensure engagement success and customer adoption Analyze the strengths and opportunities of our professional services offerings and engagements, both at a customer and broader program level, to drive continuous enhancement of our program and how we serve our amazing customers Partner with internal relationship stakeholders to deliver a cohesive customer experience from pre sales of the engagement all the way through to transition touchpoints and beyond Serve as a valued voice of the customer by proactively uncovering and communicating trends and insights to cross functional Asana stakeholders About you: 5+ years experience in customer facing consulting roles, ideally with experience in customer facing engagements in a consulting firm. Complex project experience. You understand what it takes to help customers be successful at scale, taking into account the complexities of the enterprise. Customer centric. You're genuinely passionate about helping customers see the value of Asana as a solution for their business problems and serving as an advocate for their success by leading impactful, engaging sessions and synthesizing valuable feedback on their behalf back to cross functional teams. You're deeply committed to customer service and satisfaction - this is the skill you have used to build business in the past. Relationship builder. You have a honed ability to build relationships, using both courage and candor in a manner that fosters credibility, trust, and opportunity with clients and colleagues. You understand different stakeholder dynamics and how to optimize for what's best for all involved. Solutions oriented. You have a growth mindset, a high general business acumen for what drives success for our clients as well as how change impacts that success, and an aptitude for taking the initiative and problem solving in the face of ambiguity. Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision making What we'll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between £93,000 - 106,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long term savings or retirement plans In office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role. About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.