Doocey Group

Job Title Claims Administrator Salary Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry. Location Lockerbie House, Alexandra Industrial Estate, Locarno Road, Tipton, DY4 9SJ Our Company Doocey Group is a family-run utility and civil engineering contractor with over 40 years' experience built on strong, Black Country values. We've experienced significant growth over the past 10 years which we've achieved through consistently delivering high quality work on behalf of our clients, including National Grid and South Staffordshire Water. We pride ourselves on the strength of our relationship with our clients and subcontractors and despite operating in a very fast-paced and often challenging industry, we will soon register a turnover of £100m, a significant milestone for the organisation. If you're looking to join a business that values hard work, loyalty and ambition, you'll feel right at home here. The Role The Claims Administrator will be responsible for administering and overseeing all insurance claims from initiation through to resolution. This role requires excellent organisational skills and the ability to handle multiple workstreams efficiently. Responsibilities Act as the key point of contact in dealing with claims on behalf of Doocey Group Dealing with all claims from 1st notification of loss to completion, including logging and filing of all relevant information and raising claim payments with agreed SLA's Follow up on information and regularly liaise with brokers, insurers, loss adjusters, clients, and internal managers Attend weekly department meetings to discuss the status of ongoing claims Analyse and present claims data to identify and understand any trends Consistently maintaining an effective diary system Liaise with internal stakeholders (Contract Managers, Complaints Team, Plant and Transport Teams) to agree liability and settlement amount Liaise with external stakeholders (Utility Asset Owners, Insurance Companies, Insurance Brokers, Loss Adjusters) to agree liability and settlement amount Work with the wider SHEQ team to achieve department goals, KPIs and targets Personal Qualities Strong communication skills and excellent telephone manner Proactive approach, always Strong listening skills Ability to manage stakeholder expectations Excellent organisational skills Ability to prioritise own workload Ability to prepare senior management/Director reports Ability to analyse data and spot trends Technical Skills & Experience Significant administrative experience is required, preferably within a fast-paced SME environment Qualifications & Training A comprehensive knowledge of Microsoft Office software, especially Microsoft Word, Outlook and Excel. Additional Information Doocey Group value a diverse workforce and welcome applications form all sections of the community, regardless of any protected characteristics. Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement. By submitting your application, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary.

Job Title Business Development Manager Salary Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry. Location Nationwide Our Company Doocey Group is a family-run utility and civil engineering contractor with over 40 years experience built on strong, Black Country values. We ve experienced significant growth over the past 10 years which we ve achieved through consistently delivering high quality work on behalf of our clients, including National Grid and South Staffordshire Water. We pride ourselves on the strength of our relationship with our clients and subcontractors and despite operating in a very fast-paced and often challenging industry, we will soon register a turnover of £100m, a significant milestone for the organisation. If you re looking to join a business that values hard work, loyalty and ambition, you ll feel right at home here. The Role As a Business Development Manager (BDM) you will be responsible for creating desirable enquiries and following them through to a successful outcome. You will be gathering information to aid us to improve whilst building and maintaining relationships with key clients within our target markets. Reporting to the Senior BDM, the role involves collaborative strategic planning, identifying new business opportunities and working closely with various departments to achieve company goals. Responsibilities Ensure monthly sales targets are met and exceeded where possible Work with the sales support team, estimating team and SBDM to identify and secure new sales opportunities Identifying and securing self-discovered sales leads and seeing these through to conclusion Build and develop good relationships with both existing and potential clients, ensuring that we are in a good position to secure future opportunities In conjunction with the sales support team, ensure that all proposals are prepared and submitted within agreed timeframes Ensuring that all proposals are followed through to conversion Accurate recording of client interactions within internal system for reporting and sales tracking purposes Monitor and keep up to date with competitor activity within designated sales territory Assist SBDM and Lead Estimator by contributing towards the development of new products and services Participate in regional & national sales events Technical Skills & Experience Proven experience in the same role, or similar within utilities infrastructure, ideally with a background working at UIP/ICPs and/or IDNOs Qualifications & Training A comprehensive knowledge of Microsoft Office software, especially Microsoft Word, PowerPoint and Excel GCSEs Grade 9-4 or equivalent Additional Information Doocey Group value a diverse workforce and welcome applications form all sections of the community, regardless of any protected characteristics. Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement. By submitting your application, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary.