Role: Senior Operations Manager Reports into: Head of Operations - Entertainment Location: London Contract Type: Full Time, Permanent, 42.5 hours per week Who we are: Broadwick Live is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences. We believe in redefining spaces and how people experience music, art, culture and recreation by breaking down the traditional barriers. Our history and heritage is deeply rooted in music, building a portfolio of 20 global festivals before selling the portfolio in 2019 to focus on our growing portfolio of venues that includes Printworks, Drumsheds, Exhibition and Magazine in London, Depot in Manchester and Brooklyn Storehouse in New York. Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations. Our team: Broadwick Live are home to a passionate and dedicated team of event professionals who take immense pride in delivering world-class events in exceptional venues. Our goal is to create unforgettable experiences that leave a lasting impact on the thousands of guests we welcome. We are a close-knit team driven by excellence, working in a dynamic environment surrounded by like-minded, committed individuals. What we're looking for: We're looking for an exceptional and highly organised Senior Operations Manager to join the Broadwick Live team and take a lead role in shaping and delivering operations at our flagship venue, Drumsheds, setting the benchmark for operational excellence across the portfolio and the wider industry. Reporting directly to the Head of Operations - Entertainment, you will be a key operational lead responsible for planning and delivering live events at scale, ensuring seamless coordination across internal departments, external promoters, and suppliers. You'll manage show operations from end-to-end, from pre-production and build, through to live delivery and break, while leading a team of direct reports, producing detailed documentation, and maintaining a culture of safety, efficiency, and excellence throughout. You'll be central to the continuous improvement of operational processes and post-event reporting, playing a vital part in shaping the experience for artists, guests, and teams on site. What you'll be responsible for: Event Operations - Drumsheds/Flagship Venue Lead the planning and safe delivery of all events at Drumsheds in collaboration with the Head of Operations - Entertainment. Oversee site readiness and infrastructure planning, ensuring the venue is operationally prepared ahead of every event. Deliver and lead key event briefings and debriefs, ensuring teams are aligned and feedback is actioned. Act as a key contact on site for suppliers, tour managers, production teams, and contractors. Support in the enforcement of licensing conditions and safety standards as outlined in the Premises Licence and Event Safety Plans. Be on-site throughout build, live and break, leading the operations team in real time. Manage pre-event planning sessions and contribute to SAG and external stakeholder engagement as required. Drive constant operational improvements and proactively identify efficiencies and improvements to enhance guest experience and operational resilience. Documentation & Reporting Produce and maintain essential event documentation including operational plans, build and break schedules, staff briefs, and supplier briefs. Own and develop comprehensive event and venue risk assessments, licensing documentation, and safety plans in line with evolving regulatory standards and best practice from the industry. Collate and deliver detailed post-event reporting and learnings to the Head of Operations - Live and broader senior team. Team Leadership Line manage members of the operations team, supporting their development and ensuring clear role delegation during show cycles. Foster a team culture that reflects Broadwick Live's values: collaborative, accountable, resilient, and forward-thinking. Recruit, brief, and manage freelance and casual operations staff as required per event. Suppliers & Stakeholders Manage day-to-day supplier coordination across security, traffic management, medical, bars, cleaning, production, and site crew. Support in supplier procurement, briefing, and delivery oversight to ensure operational standards are met or exceeded. Act as a senior liaison with local authorities, community stakeholders, and licensing partners, representing the venue in external forums as needed. Ensure supplier costings align with pre-agreed budgets and flag variations or risks early. Commercial & Financial Awareness Assist the Head of Operations - Live in monitoring operational spend, identifying cost efficiencies where possible. Contribute to supplier budget planning, ensuring services are scoped and contracted in line with event needs. Understand commercial goals of the venue and ensure that operational decisions support both guest experience and financial sustainability. You'll need to have: Proven experience in a senior operational leadership role at a large-scale venue or within the live music/events industry. Knowledge of UK licensing regulations and operational best practices for music and cultural events. Strong interpersonal and stakeholder management skills, particularly with promoters, local authorities, and emergency services. A passion for live music, combined with strong commercial and customer-service acumen. Excellent crisis management, multitasking, and decision-making under pressure. Strong verbal and written communication skills; confident with internal briefings and external representation. High proficiency in G-Drive, Excel, Google Docs, Slack, and event management tools. Flexibility to work evenings, weekends, and extended periods on site during shows. Nice to have: Familiarity with electronic music events and youth culture audiences. Experience managing documentation for licensed premises or outdoor events.
Jul 24, 2025
Full time
Role: Senior Operations Manager Reports into: Head of Operations - Entertainment Location: London Contract Type: Full Time, Permanent, 42.5 hours per week Who we are: Broadwick Live is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences. We believe in redefining spaces and how people experience music, art, culture and recreation by breaking down the traditional barriers. Our history and heritage is deeply rooted in music, building a portfolio of 20 global festivals before selling the portfolio in 2019 to focus on our growing portfolio of venues that includes Printworks, Drumsheds, Exhibition and Magazine in London, Depot in Manchester and Brooklyn Storehouse in New York. Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations. Our team: Broadwick Live are home to a passionate and dedicated team of event professionals who take immense pride in delivering world-class events in exceptional venues. Our goal is to create unforgettable experiences that leave a lasting impact on the thousands of guests we welcome. We are a close-knit team driven by excellence, working in a dynamic environment surrounded by like-minded, committed individuals. What we're looking for: We're looking for an exceptional and highly organised Senior Operations Manager to join the Broadwick Live team and take a lead role in shaping and delivering operations at our flagship venue, Drumsheds, setting the benchmark for operational excellence across the portfolio and the wider industry. Reporting directly to the Head of Operations - Entertainment, you will be a key operational lead responsible for planning and delivering live events at scale, ensuring seamless coordination across internal departments, external promoters, and suppliers. You'll manage show operations from end-to-end, from pre-production and build, through to live delivery and break, while leading a team of direct reports, producing detailed documentation, and maintaining a culture of safety, efficiency, and excellence throughout. You'll be central to the continuous improvement of operational processes and post-event reporting, playing a vital part in shaping the experience for artists, guests, and teams on site. What you'll be responsible for: Event Operations - Drumsheds/Flagship Venue Lead the planning and safe delivery of all events at Drumsheds in collaboration with the Head of Operations - Entertainment. Oversee site readiness and infrastructure planning, ensuring the venue is operationally prepared ahead of every event. Deliver and lead key event briefings and debriefs, ensuring teams are aligned and feedback is actioned. Act as a key contact on site for suppliers, tour managers, production teams, and contractors. Support in the enforcement of licensing conditions and safety standards as outlined in the Premises Licence and Event Safety Plans. Be on-site throughout build, live and break, leading the operations team in real time. Manage pre-event planning sessions and contribute to SAG and external stakeholder engagement as required. Drive constant operational improvements and proactively identify efficiencies and improvements to enhance guest experience and operational resilience. Documentation & Reporting Produce and maintain essential event documentation including operational plans, build and break schedules, staff briefs, and supplier briefs. Own and develop comprehensive event and venue risk assessments, licensing documentation, and safety plans in line with evolving regulatory standards and best practice from the industry. Collate and deliver detailed post-event reporting and learnings to the Head of Operations - Live and broader senior team. Team Leadership Line manage members of the operations team, supporting their development and ensuring clear role delegation during show cycles. Foster a team culture that reflects Broadwick Live's values: collaborative, accountable, resilient, and forward-thinking. Recruit, brief, and manage freelance and casual operations staff as required per event. Suppliers & Stakeholders Manage day-to-day supplier coordination across security, traffic management, medical, bars, cleaning, production, and site crew. Support in supplier procurement, briefing, and delivery oversight to ensure operational standards are met or exceeded. Act as a senior liaison with local authorities, community stakeholders, and licensing partners, representing the venue in external forums as needed. Ensure supplier costings align with pre-agreed budgets and flag variations or risks early. Commercial & Financial Awareness Assist the Head of Operations - Live in monitoring operational spend, identifying cost efficiencies where possible. Contribute to supplier budget planning, ensuring services are scoped and contracted in line with event needs. Understand commercial goals of the venue and ensure that operational decisions support both guest experience and financial sustainability. You'll need to have: Proven experience in a senior operational leadership role at a large-scale venue or within the live music/events industry. Knowledge of UK licensing regulations and operational best practices for music and cultural events. Strong interpersonal and stakeholder management skills, particularly with promoters, local authorities, and emergency services. A passion for live music, combined with strong commercial and customer-service acumen. Excellent crisis management, multitasking, and decision-making under pressure. Strong verbal and written communication skills; confident with internal briefings and external representation. High proficiency in G-Drive, Excel, Google Docs, Slack, and event management tools. Flexibility to work evenings, weekends, and extended periods on site during shows. Nice to have: Familiarity with electronic music events and youth culture audiences. Experience managing documentation for licensed premises or outdoor events.
Role: Sales and Events Manager (Corner Corner) Reports into: Managing Director - Broadwick Services Location: Corner Corner, Canada Water, London Contract Type: Full Time, Permanent (42.5 hours per week) Who we are: Broadwick is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences. Broadwick believe in redefining spaces and how people experience music, art, culture and recreation by breaking down the traditional barriers. Their history and heritage is deeply rooted in music, building a portfolio of 20 global festivals before selling the portfolio in 2019 to focus on their growing portfolio of venues that includes Printworks London, Depot Mayfield Manchester, Drumsheds London, Exhibition London and Magazine London. Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations. Who Broadwick Spaces are: Broadwick Spaces is a business that is composed of three divisions: Broadwick Spaces, Broadwick Partner Spaces and Spaces & Stories. The Broadwick Spaces division includes venues we own or lease and host client events as well as music and culture. The Broadwick Partner Spaces includes venues we manage or operate with external partners; they focus on client hires. Spaces & Stories is a venue portfolio sales agency. Who KERB are: KERB is a dynamic street food company, specialising in nurturing and accelerating the growth of small food businesses. Through their markets and events, KERB provides a platform for over 100 carefully selected traders to showcase their diverse culinary talents. Known for their commitment to food quality and innovation, they create vibrant food experiences across London at key locations like Seven Dials Market. Who Corner Corner are: Located in Canada Water and developed as a collaboration between Broadwick Spaces and KERB, Corner Corner is a vibrant space that combines food, music, and community. With a rotating selection of food vendors and immersive cultural programming, Corner Corner is a destination for creativity, connection, and collaboration. Our team: We are made up of people who are passionate and dedicated to creating incredible spaces for people to enjoy with a lasting impact. We are a tight knit team full of supportive, talented people who are constantly pushing forward to our next new venue or project. What we're looking for: We are seeking a dynamic Sales and Events Manager implement our sales strategy in partnership with KERB's commercial team. This role will focus on driving revenue growth, managing incoming enquiries, and ensuring targets are consistently met across Corner Corner. What you'll be accountable and responsible for: Sales and Events Management Drive sales growth by proactively managing event bookings, building client relationships, and ensuring an exceptional customer journey from enquiry to event execution. Develop and implement strategies to maximise venue bookings and revenue across all spaces, ensuring alignment with company targets. Act as the main point of contact for clients, delivering tailored proposals and responding promptly to enquiries to secure bookings. Collaborate with clients to understand their needs and ensure events are delivered to a high standard, enhancing customer satisfaction and loyalty. Client Engagement and Relationship Management Build and maintain strong relationships with both new and existing clients to encourage repeat business and positive referrals. Actively seek opportunities to upsell additional services or packages to maximise revenue per event. Attend networking events and industry functions to promote the venue and build valuable connections within the industry. Operational Collaboration Work closely with the operations team to ensure seamless event delivery, communicating client requirements and expectations clearly. Coordinate with internal teams, including catering, AV, and facilities, to ensure all aspects of the event meet client expectations. Address any issues or changes during the event planning and execution process promptly and professionally. Sales Performance and Reporting Monitor and report on sales performance, providing regular updates to senior management on key metrics, including revenue, conversion rates, and client feedback. Identify areas for improvement in the sales process and propose actionable solutions to optimise performance. Maintain accurate records of client interactions, bookings, and revenue using the company CRM system. Team Development Communicate team development needs and participate actively in personal and team growth. What you'll need to have: Proven experience (3+ years) in sales for large, multifaceted venues. Commercial acumen and the ability to create, execute, and monitor sales strategies. Experience delivering on sales targets, budgets, and KPIs. Knowledge of the local venue market and relationships with key agents. A calm, professional demeanour under pressure, with excellent client relationship management. A proactive, solutions-driven approach to work. Strong communication skills, with the ability to engage with a broad range of stakeholders. Proficiency with CRM systems, G-Suite, and Microsoft Office. Demonstrated ability to collaborate with marketing and operations teams for successful outcomes. Nice to have: Proficiency in Salesforce or similar CRM systems. Relevant H&S qualification (IOSH / NEBOSH). Personal License Holder or first aid qualification.
Feb 19, 2025
Full time
Role: Sales and Events Manager (Corner Corner) Reports into: Managing Director - Broadwick Services Location: Corner Corner, Canada Water, London Contract Type: Full Time, Permanent (42.5 hours per week) Who we are: Broadwick is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences. Broadwick believe in redefining spaces and how people experience music, art, culture and recreation by breaking down the traditional barriers. Their history and heritage is deeply rooted in music, building a portfolio of 20 global festivals before selling the portfolio in 2019 to focus on their growing portfolio of venues that includes Printworks London, Depot Mayfield Manchester, Drumsheds London, Exhibition London and Magazine London. Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations. Who Broadwick Spaces are: Broadwick Spaces is a business that is composed of three divisions: Broadwick Spaces, Broadwick Partner Spaces and Spaces & Stories. The Broadwick Spaces division includes venues we own or lease and host client events as well as music and culture. The Broadwick Partner Spaces includes venues we manage or operate with external partners; they focus on client hires. Spaces & Stories is a venue portfolio sales agency. Who KERB are: KERB is a dynamic street food company, specialising in nurturing and accelerating the growth of small food businesses. Through their markets and events, KERB provides a platform for over 100 carefully selected traders to showcase their diverse culinary talents. Known for their commitment to food quality and innovation, they create vibrant food experiences across London at key locations like Seven Dials Market. Who Corner Corner are: Located in Canada Water and developed as a collaboration between Broadwick Spaces and KERB, Corner Corner is a vibrant space that combines food, music, and community. With a rotating selection of food vendors and immersive cultural programming, Corner Corner is a destination for creativity, connection, and collaboration. Our team: We are made up of people who are passionate and dedicated to creating incredible spaces for people to enjoy with a lasting impact. We are a tight knit team full of supportive, talented people who are constantly pushing forward to our next new venue or project. What we're looking for: We are seeking a dynamic Sales and Events Manager implement our sales strategy in partnership with KERB's commercial team. This role will focus on driving revenue growth, managing incoming enquiries, and ensuring targets are consistently met across Corner Corner. What you'll be accountable and responsible for: Sales and Events Management Drive sales growth by proactively managing event bookings, building client relationships, and ensuring an exceptional customer journey from enquiry to event execution. Develop and implement strategies to maximise venue bookings and revenue across all spaces, ensuring alignment with company targets. Act as the main point of contact for clients, delivering tailored proposals and responding promptly to enquiries to secure bookings. Collaborate with clients to understand their needs and ensure events are delivered to a high standard, enhancing customer satisfaction and loyalty. Client Engagement and Relationship Management Build and maintain strong relationships with both new and existing clients to encourage repeat business and positive referrals. Actively seek opportunities to upsell additional services or packages to maximise revenue per event. Attend networking events and industry functions to promote the venue and build valuable connections within the industry. Operational Collaboration Work closely with the operations team to ensure seamless event delivery, communicating client requirements and expectations clearly. Coordinate with internal teams, including catering, AV, and facilities, to ensure all aspects of the event meet client expectations. Address any issues or changes during the event planning and execution process promptly and professionally. Sales Performance and Reporting Monitor and report on sales performance, providing regular updates to senior management on key metrics, including revenue, conversion rates, and client feedback. Identify areas for improvement in the sales process and propose actionable solutions to optimise performance. Maintain accurate records of client interactions, bookings, and revenue using the company CRM system. Team Development Communicate team development needs and participate actively in personal and team growth. What you'll need to have: Proven experience (3+ years) in sales for large, multifaceted venues. Commercial acumen and the ability to create, execute, and monitor sales strategies. Experience delivering on sales targets, budgets, and KPIs. Knowledge of the local venue market and relationships with key agents. A calm, professional demeanour under pressure, with excellent client relationship management. A proactive, solutions-driven approach to work. Strong communication skills, with the ability to engage with a broad range of stakeholders. Proficiency with CRM systems, G-Suite, and Microsoft Office. Demonstrated ability to collaborate with marketing and operations teams for successful outcomes. Nice to have: Proficiency in Salesforce or similar CRM systems. Relevant H&S qualification (IOSH / NEBOSH). Personal License Holder or first aid qualification.
Role: Senior Operations Manager Reports into: Head of Operations Location: Drumsheds and Canary Wharf head office Contract Type: Full Time, Permanent (42.5 hours per week) Who we are: Broadwick Live is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences. We believe in redefining spaces and how people experience music, art, culture and recreation by breaking down the traditional barriers. Our history and heritage is deeply rooted in music, building a portfolio of 20 global festivals before selling the portfolio in 2019 to focus on our growing portfolio of venues that includes Printworks London, Depot Mayfield Manchester, Drumsheds London, Exhibition London and Magazine London. Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations. Our team: The Broadwick Live Operations team is a passionate and dedicated group of hard-working event professionals, who take great pride in delivering world class events and experiences to thousands of guests on a weekly basis. What we're looking for: There is now a very exciting opportunity for a talented and ambitious person to join Broadwick Live's operations team and play a pivotal role in the running of our music events at the venue. Reporting to the Head of Operations, you will have scope to manage all aspects of the events. You will play a key role in the successful delivery of the music shows in the London portfolio. To be successful, you will be able to demonstrate excellent previous experience in a similar role within the entertainment industry, with a fantastic understanding of live and electronic music events. You will have a natural passion for customer service combined with strong operational acumen. This is a management position therefore, you will need to have excellent team leadership skills. You will be extremely organised, with a real ability to get things done, a strong determination and understanding of how to drive the business forward. You will need to have excellent attention to detail as we seek to continuously improve processes and innovate within the event spaces in which we operate. We're looking for a strong communicator who is flexible in their working approach and is willing to get stuck in. The role will combine a mix of office and site-based working. During show days, this will be a very hands-on role and you will be a key member on site helping to lead the build, break and overall delivery of show operations for each event. There is scope within this role to progress onto working at other venues, festivals and events within the Broadwick Live portfolio as new sites and spaces are activated. Direct reports: Operations Managers x4 What you'll be responsible for: Show operations Take the lead on major projects ensuring effective coordination and timely delivery. Deliver the shows by leading with the management of on-site operations on both event and non-event days. Develop and implement strategic plans for the overall operations of the department. Align operations with the company's business objectives and long-term goals. Working with the brand partnership team to ensure wider partners and clients needs are met. Collaborate with cross-functional teams both internal and external to drive project success. Align with the building and spaces teams to ensure smooth delivery of all activities during our event period. Coordinate and manage external suppliers, staff, artist brands & external promoters to assist with the delivery of music shows. Act as the main liaison between the operations team and other departments. Communicate effectively with internal and external stakeholders. Being the key contact for all key suppliers from procurement to delivery on-site, including security, traffic management, medics, health and safety, cleaners, bars, food traders, stewards and ticketing. Ensuring effective negotiation, contracting and management of suppliers. Manage operational issues and challenges promptly. Collaborate with team members to find effective solutions. Develop and implement crisis effective crisis management plans with external and internal stakeholders. Act as the delegated responsible person in accord with the Premises Licence issued under the Licensing Act 2003 responsible for compliance with all licensing requirements. Compliance Ensure compliance with company policies, industry regulations, and safety standards. Implement measures to address any compliance gaps. Team Lead and manage the operations team, providing leadership, guidance, and mentorship. Foster a collaborative and high-performance team culture. Liaising with the People team and company payroll across salaries, overtime, new starters/leavers and management of the bonus in partnership with the Head of Operations - Entertainment. Resource planning and leading on recruitment for your team. Leading on the performance management and development of direct line reports. Managing People/HR proceedings as required. Working with the Head of Operations - Entertainment to identify training needs and guiding team development. Creating a work environment that aligns with Broadwick values and principles. Finance Leading on the operational budget creation, ensuring supplier and staffing costs and quotes fall in line with the agreed budgets during the season. Managing purchase order systems and working closely with the finance team to ensure accurate reporting. Being responsible for keeping the operations team to budget, ensuring commercial best practice is implemented throughout the team to maximise yield. Managing the operations overheads section of the P&L Ensuring we are being given the best possible rates from suppliers. Implementing new processes and procedures that aid growth and financial efficiencies. Other Carrying out ad hoc duties when required to. You'll need to have: Strong leadership & management skills; the ability to lead a team and make decisions whilst under pressure is key to this role. Exceptional organisational skills; you'll need to have an exceptional eye for detail and accuracy. The ability to work quickly and accurately, with excellent prioritisation skills in a fast-paced environment. The ability to stay cool, calm and collected in stressful situations. Excellent time management and punctuality. Strong communication skills, both written and verbal. Excellent radio etiquette. Excellent IT skills; a good working knowledge of Microsoft Office, Google Drive & Slack. Willingness to work on-site for long periods of time and flexibility with working hours. To be self-motivated; the ability to push on and get the job completed to the best of your ability. Nice to haves: A personal licence would be advantageous but not necessary to be successful. Crowd Safety Training or Credentials. Ie Crowd Safety level 5, NEBOSH, IOSH
Jan 23, 2024
Full time
Role: Senior Operations Manager Reports into: Head of Operations Location: Drumsheds and Canary Wharf head office Contract Type: Full Time, Permanent (42.5 hours per week) Who we are: Broadwick Live is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences. We believe in redefining spaces and how people experience music, art, culture and recreation by breaking down the traditional barriers. Our history and heritage is deeply rooted in music, building a portfolio of 20 global festivals before selling the portfolio in 2019 to focus on our growing portfolio of venues that includes Printworks London, Depot Mayfield Manchester, Drumsheds London, Exhibition London and Magazine London. Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations. Our team: The Broadwick Live Operations team is a passionate and dedicated group of hard-working event professionals, who take great pride in delivering world class events and experiences to thousands of guests on a weekly basis. What we're looking for: There is now a very exciting opportunity for a talented and ambitious person to join Broadwick Live's operations team and play a pivotal role in the running of our music events at the venue. Reporting to the Head of Operations, you will have scope to manage all aspects of the events. You will play a key role in the successful delivery of the music shows in the London portfolio. To be successful, you will be able to demonstrate excellent previous experience in a similar role within the entertainment industry, with a fantastic understanding of live and electronic music events. You will have a natural passion for customer service combined with strong operational acumen. This is a management position therefore, you will need to have excellent team leadership skills. You will be extremely organised, with a real ability to get things done, a strong determination and understanding of how to drive the business forward. You will need to have excellent attention to detail as we seek to continuously improve processes and innovate within the event spaces in which we operate. We're looking for a strong communicator who is flexible in their working approach and is willing to get stuck in. The role will combine a mix of office and site-based working. During show days, this will be a very hands-on role and you will be a key member on site helping to lead the build, break and overall delivery of show operations for each event. There is scope within this role to progress onto working at other venues, festivals and events within the Broadwick Live portfolio as new sites and spaces are activated. Direct reports: Operations Managers x4 What you'll be responsible for: Show operations Take the lead on major projects ensuring effective coordination and timely delivery. Deliver the shows by leading with the management of on-site operations on both event and non-event days. Develop and implement strategic plans for the overall operations of the department. Align operations with the company's business objectives and long-term goals. Working with the brand partnership team to ensure wider partners and clients needs are met. Collaborate with cross-functional teams both internal and external to drive project success. Align with the building and spaces teams to ensure smooth delivery of all activities during our event period. Coordinate and manage external suppliers, staff, artist brands & external promoters to assist with the delivery of music shows. Act as the main liaison between the operations team and other departments. Communicate effectively with internal and external stakeholders. Being the key contact for all key suppliers from procurement to delivery on-site, including security, traffic management, medics, health and safety, cleaners, bars, food traders, stewards and ticketing. Ensuring effective negotiation, contracting and management of suppliers. Manage operational issues and challenges promptly. Collaborate with team members to find effective solutions. Develop and implement crisis effective crisis management plans with external and internal stakeholders. Act as the delegated responsible person in accord with the Premises Licence issued under the Licensing Act 2003 responsible for compliance with all licensing requirements. Compliance Ensure compliance with company policies, industry regulations, and safety standards. Implement measures to address any compliance gaps. Team Lead and manage the operations team, providing leadership, guidance, and mentorship. Foster a collaborative and high-performance team culture. Liaising with the People team and company payroll across salaries, overtime, new starters/leavers and management of the bonus in partnership with the Head of Operations - Entertainment. Resource planning and leading on recruitment for your team. Leading on the performance management and development of direct line reports. Managing People/HR proceedings as required. Working with the Head of Operations - Entertainment to identify training needs and guiding team development. Creating a work environment that aligns with Broadwick values and principles. Finance Leading on the operational budget creation, ensuring supplier and staffing costs and quotes fall in line with the agreed budgets during the season. Managing purchase order systems and working closely with the finance team to ensure accurate reporting. Being responsible for keeping the operations team to budget, ensuring commercial best practice is implemented throughout the team to maximise yield. Managing the operations overheads section of the P&L Ensuring we are being given the best possible rates from suppliers. Implementing new processes and procedures that aid growth and financial efficiencies. Other Carrying out ad hoc duties when required to. You'll need to have: Strong leadership & management skills; the ability to lead a team and make decisions whilst under pressure is key to this role. Exceptional organisational skills; you'll need to have an exceptional eye for detail and accuracy. The ability to work quickly and accurately, with excellent prioritisation skills in a fast-paced environment. The ability to stay cool, calm and collected in stressful situations. Excellent time management and punctuality. Strong communication skills, both written and verbal. Excellent radio etiquette. Excellent IT skills; a good working knowledge of Microsoft Office, Google Drive & Slack. Willingness to work on-site for long periods of time and flexibility with working hours. To be self-motivated; the ability to push on and get the job completed to the best of your ability. Nice to haves: A personal licence would be advantageous but not necessary to be successful. Crowd Safety Training or Credentials. Ie Crowd Safety level 5, NEBOSH, IOSH