Job Title: Collection and Litigation Specialist Location: Watford Salary: Competitive and based on experience Hours: Monday to Friday 9 am to 5.30 pm Benefits: Contributory Pension scheme Private Medical Healthcare Life Assurance Dental Plan Free eye tests Annual leave purchase scheme Social events Refreshments 20 days annual leave with bank and public holidays on top Perk box Superb development opportunities About the position of Collection and Litigation Specialist: We're delighted to be exclusively recruiting for a Collection and Litigation Specialist. You'll support customers by phone, email, and post, agreeing on sustainable repayment plans, managing loans approaching term end, and handling a mix of collections and litigation cases, including more complex matters. You'll work closely with external partners, ensure invoices and redemptions are processed accurately, and always uphold fair customer outcomes. Responsibilities for the role of Collection and Litigation Specialist: Support customers in financial difficulty by phone, email, and post, agreeing sustainable repayment solutions (e.g., arrangements, capitalisation, forbearance, payment holidays). Proactively contact customers in arrears to understand their circumstances and set realistic plans to clear arrears within the mandate. Maintain strong compliance and ensure Treating Customers Fairly (TCF) principles are upheld. Follow set processes to assess all available options and escalate cases outside mandate. Manage loans approaching term end, discussing exit strategies and next steps. Meet all SLA requirements and monitor performance. Review and process third-party invoices, resolving discrepancies. Handle all collections and litigation cases via phone, email, and post, ensuring timely and satisfactory resolution. Collaborate with solicitors, receivers, and surveyors on litigation and complex case matters (e.g., defended claims, fraud, title issues). Produce redemption figures and manage related queries in line with the process. Experience and skills required for the role of Collection and Litigation Specialist: Loan servicing experience is essential with a background in Customer Service, Arrears Management, or Litigation within the mortgage sector (preferred). Strong telephone communication and negotiation skills. Excellent attention to detail with a logical, organised approach. Able to work independently and as part of a team. Proactive, self-motivated, and able to prioritise effectively. Confident in managing challenging conversations and working under pressure. For more information regarding the role of Collection and Litigation Specialist , please get in touch with us. Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Jan 10, 2026
Full time
Job Title: Collection and Litigation Specialist Location: Watford Salary: Competitive and based on experience Hours: Monday to Friday 9 am to 5.30 pm Benefits: Contributory Pension scheme Private Medical Healthcare Life Assurance Dental Plan Free eye tests Annual leave purchase scheme Social events Refreshments 20 days annual leave with bank and public holidays on top Perk box Superb development opportunities About the position of Collection and Litigation Specialist: We're delighted to be exclusively recruiting for a Collection and Litigation Specialist. You'll support customers by phone, email, and post, agreeing on sustainable repayment plans, managing loans approaching term end, and handling a mix of collections and litigation cases, including more complex matters. You'll work closely with external partners, ensure invoices and redemptions are processed accurately, and always uphold fair customer outcomes. Responsibilities for the role of Collection and Litigation Specialist: Support customers in financial difficulty by phone, email, and post, agreeing sustainable repayment solutions (e.g., arrangements, capitalisation, forbearance, payment holidays). Proactively contact customers in arrears to understand their circumstances and set realistic plans to clear arrears within the mandate. Maintain strong compliance and ensure Treating Customers Fairly (TCF) principles are upheld. Follow set processes to assess all available options and escalate cases outside mandate. Manage loans approaching term end, discussing exit strategies and next steps. Meet all SLA requirements and monitor performance. Review and process third-party invoices, resolving discrepancies. Handle all collections and litigation cases via phone, email, and post, ensuring timely and satisfactory resolution. Collaborate with solicitors, receivers, and surveyors on litigation and complex case matters (e.g., defended claims, fraud, title issues). Produce redemption figures and manage related queries in line with the process. Experience and skills required for the role of Collection and Litigation Specialist: Loan servicing experience is essential with a background in Customer Service, Arrears Management, or Litigation within the mortgage sector (preferred). Strong telephone communication and negotiation skills. Excellent attention to detail with a logical, organised approach. Able to work independently and as part of a team. Proactive, self-motivated, and able to prioritise effectively. Confident in managing challenging conversations and working under pressure. For more information regarding the role of Collection and Litigation Specialist , please get in touch with us. Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Job Title: Telephone Business Development Manager - Residential and Second Charges Location: Watford Salary: Competitive + Commission Hours: Monday to Friday 9 am to 5.30 pm Benefits: Contributory Pension scheme Private Medical Healthcare Life Assurance Dental Plan Free eye tests Annual leave purchase scheme Social events Refreshments 20 days annual leave with bank and public holidays on top Perk box Superb development opportunities About the position of Telephone Business Development Manager: Our client a Specialist Mortgage Lender and currently has opportunities for Telephone BDMs to join the team. You'll be responsible for building, managing, and nurturing relationships through proactive phone engagement with intermediaries in your assigned region. Working closely with BDMs, you'll focus on meeting product targets by promoting our clients products to both new and inactive businesses, while also managing key accounts to drive growth. Responsibilities for the role of Telephone Business Development Manager: Build, manage, and grow relationships with introducers to meet new business targets. Support BDMs with end-to-end mortgage and loan case management for broker partners and accounts, including outbound sales, inbound inquiries, tracking terms and deals, scheduling meetings, and proactive account outreach. Identify suitable firms to collaborate with the regional BDM. Maintain and update CRM systems and reports, accurately recording interactions and activities. Reach out to potential new brokers to establish introductory business relationships. Keep our products top-of-mind with intermediaries by providing updates on new products and features. Engage with introducers and handle inquiries on new business opportunities. Experience and skills required for the role of Telephone Business Development Manager: Telesales/sales/broker liaison experience coupled with experience in the lending sector is essential. Able to successfully build relationships. PC Literate with a good knowledge of Outlook, Word, Excel and PowerPoint. Self-motivated and enthusiastic with the drive to succeed and deliver results. Strong communication both written and verbal. Proactive team player - ability to work on own initiative, solo and as part of a team. For more information regarding the role of Telephone Business Development Manager please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Jan 09, 2026
Full time
Job Title: Telephone Business Development Manager - Residential and Second Charges Location: Watford Salary: Competitive + Commission Hours: Monday to Friday 9 am to 5.30 pm Benefits: Contributory Pension scheme Private Medical Healthcare Life Assurance Dental Plan Free eye tests Annual leave purchase scheme Social events Refreshments 20 days annual leave with bank and public holidays on top Perk box Superb development opportunities About the position of Telephone Business Development Manager: Our client a Specialist Mortgage Lender and currently has opportunities for Telephone BDMs to join the team. You'll be responsible for building, managing, and nurturing relationships through proactive phone engagement with intermediaries in your assigned region. Working closely with BDMs, you'll focus on meeting product targets by promoting our clients products to both new and inactive businesses, while also managing key accounts to drive growth. Responsibilities for the role of Telephone Business Development Manager: Build, manage, and grow relationships with introducers to meet new business targets. Support BDMs with end-to-end mortgage and loan case management for broker partners and accounts, including outbound sales, inbound inquiries, tracking terms and deals, scheduling meetings, and proactive account outreach. Identify suitable firms to collaborate with the regional BDM. Maintain and update CRM systems and reports, accurately recording interactions and activities. Reach out to potential new brokers to establish introductory business relationships. Keep our products top-of-mind with intermediaries by providing updates on new products and features. Engage with introducers and handle inquiries on new business opportunities. Experience and skills required for the role of Telephone Business Development Manager: Telesales/sales/broker liaison experience coupled with experience in the lending sector is essential. Able to successfully build relationships. PC Literate with a good knowledge of Outlook, Word, Excel and PowerPoint. Self-motivated and enthusiastic with the drive to succeed and deliver results. Strong communication both written and verbal. Proactive team player - ability to work on own initiative, solo and as part of a team. For more information regarding the role of Telephone Business Development Manager please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Job Title: Compliance Officer Location: Hertfordshire (Office-based) Salary: Up to 35,000 per annum (depending on experience) Hours: Monday to Friday 8.30 am to 5.30 pm Benefits, Perks & Wellbeing: Onsite swimming pool, sauna, steam room, and free gym Pilates and fitness classes with staff discounts Rooftop bar & restaurant, breakout areas, and year-round social events Family-friendly initiatives, including "Bring Your Kids to Work" days, Meet Santa 25 days holiday plus bank holidays Days off for charity days Workplace pension About the position of Compliance Officer: This is a hands-on, compliance role focused on mitigating risk for contractors in the construction sector. You will review reports, investigate anomalies, and make outbound calls to contractors and clients to validate information, clarify discrepancies, and ensure that payments, tax codes, Unique Tax References (UTRs), CIS registrations, and KYC information are accurate and fully compliant with regulatory and company standards. You will maintain clear audit trails and escalate high-risk matters, making this role central to protecting the business and ensuring robust compliance across the construction contractor network. Key Responsibilities for the position of Compliance Officer: Review contractor reports to identify anomalies, unusual patterns, or potential compliance risks. Investigate large or irregular payments, validating amounts, recipients, and supporting documentation. Check compliance with tax codes, Unique Tax References (UTRs), CIS registration, and KYC/AML requirements. Conduct outbound calls to contractors or clients to gather information, clarify discrepancies, and validate data. Identify potential Modern Slavery Act or human trafficking risks Liaise with the onboarding team to flag quality-control issues and recommend corrective actions. Maintain complete audit trails, evidencing all investigations and actions taken. Escalate high-risk matters to senior compliance leads. Track recurring anomalies and systemic issues to support risk mitigation and process improvement. Experience required for the position of Compliance Officer: Strong investigative mindset with exceptional attention to detail. Confident making outbound calls to verify information and challenge discrepancies. Proactive, reliable, and able to manage workload independently. Knowledge of construction-sector contractor compliance, payroll, KYC/AML, or tax administration is a plus. Able to work full-time from the Cuffley office. Comfortable escalating high-risk matters and maintaining clear audit trails. For more information regarding the role of Compliance Officer , please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Jan 09, 2026
Full time
Job Title: Compliance Officer Location: Hertfordshire (Office-based) Salary: Up to 35,000 per annum (depending on experience) Hours: Monday to Friday 8.30 am to 5.30 pm Benefits, Perks & Wellbeing: Onsite swimming pool, sauna, steam room, and free gym Pilates and fitness classes with staff discounts Rooftop bar & restaurant, breakout areas, and year-round social events Family-friendly initiatives, including "Bring Your Kids to Work" days, Meet Santa 25 days holiday plus bank holidays Days off for charity days Workplace pension About the position of Compliance Officer: This is a hands-on, compliance role focused on mitigating risk for contractors in the construction sector. You will review reports, investigate anomalies, and make outbound calls to contractors and clients to validate information, clarify discrepancies, and ensure that payments, tax codes, Unique Tax References (UTRs), CIS registrations, and KYC information are accurate and fully compliant with regulatory and company standards. You will maintain clear audit trails and escalate high-risk matters, making this role central to protecting the business and ensuring robust compliance across the construction contractor network. Key Responsibilities for the position of Compliance Officer: Review contractor reports to identify anomalies, unusual patterns, or potential compliance risks. Investigate large or irregular payments, validating amounts, recipients, and supporting documentation. Check compliance with tax codes, Unique Tax References (UTRs), CIS registration, and KYC/AML requirements. Conduct outbound calls to contractors or clients to gather information, clarify discrepancies, and validate data. Identify potential Modern Slavery Act or human trafficking risks Liaise with the onboarding team to flag quality-control issues and recommend corrective actions. Maintain complete audit trails, evidencing all investigations and actions taken. Escalate high-risk matters to senior compliance leads. Track recurring anomalies and systemic issues to support risk mitigation and process improvement. Experience required for the position of Compliance Officer: Strong investigative mindset with exceptional attention to detail. Confident making outbound calls to verify information and challenge discrepancies. Proactive, reliable, and able to manage workload independently. Knowledge of construction-sector contractor compliance, payroll, KYC/AML, or tax administration is a plus. Able to work full-time from the Cuffley office. Comfortable escalating high-risk matters and maintaining clear audit trails. For more information regarding the role of Compliance Officer , please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Job Title: Senior Quality Assurance Officer Location: London, Hybrid 3 days a week in the office Salary: Up to 60,000 Working Hours: Monday - Friday 9 am - 5.30 pm Benefits: 25 Days Holiday Pension scheme Private healthcare Discretionary Bonus Other flexible benefits About the role of Senior Quality Assurance Officer: This is an exciting opportunity for an experienced Senior Quality Assurance professional to design, implement, and lead a stand-alone Quality Assurance function within a growing specialist lending business. The role offers significant autonomy and influence, working closely with Compliance and senior stakeholders to ensure robust quality standards across the business. The successful candidate will bring strong quality assurance experience gained within a mortgage lending environment, with exposure to both underwriting and loan servicing activities. You will play a key role in embedding a risk-based quality assurance framework, assessing first-line controls, and ensuring positive customer outcomes in line with FCA and PRA expectations. This position is ideal for a proactive individual who enjoys building processes from the ground up, identifying areas of risk or customer detriment, and driving continuous improvement across lending, servicing, and third-party oversight. Responsibilities required for the role of Senior Quality Assurance Officer: Operates an independent quality assurance role Customer outcomes, lending and servicing file reviews - CBTL cases, fees on customer accounts, lending file reviews, customer due diligence and customer risk assessments Call Listening - pre-completion calls and servicing calls All third-party due diligence activities - broker registrations, solicitors panel and other third parties Performs ongoing oversight of quality assurance activities performed by outsourced third parties Assesses first line of defence activities, checking data quality on loans to appropriate lending mandates/underwriters Utilises management information to highlight business areas for quality work Undertakes ad hoc quality assurance activities, case/account investigations Highlights business strengths and weaknesses, including any areas of customer detriment and recommends corrective actions Supports the Senior Compliance Officer in day-to-day assurance activities such as customer due diligence and customer risk assessments, and complaints administration. Produces a monthly report of quality assurance activity and outcomes for inclusion in the Compliance report for the Risk Committee Experience required for the role of Senior Quality Assurance Officer: Minimum 1 years' experience in a similar QA/Compliance role at a mortgage lender Working knowledge of PRA & FCA regulation of the mortgage industry, including CBTL Strong attention to detail and analytical skills Preferred: Awareness of BTL & Bridging mortgage application processing requirements Knowledgeable on key AML requirements for mortgage lenders For more information regarding the role of Senior Quality Assurance Officer please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Jan 09, 2026
Full time
Job Title: Senior Quality Assurance Officer Location: London, Hybrid 3 days a week in the office Salary: Up to 60,000 Working Hours: Monday - Friday 9 am - 5.30 pm Benefits: 25 Days Holiday Pension scheme Private healthcare Discretionary Bonus Other flexible benefits About the role of Senior Quality Assurance Officer: This is an exciting opportunity for an experienced Senior Quality Assurance professional to design, implement, and lead a stand-alone Quality Assurance function within a growing specialist lending business. The role offers significant autonomy and influence, working closely with Compliance and senior stakeholders to ensure robust quality standards across the business. The successful candidate will bring strong quality assurance experience gained within a mortgage lending environment, with exposure to both underwriting and loan servicing activities. You will play a key role in embedding a risk-based quality assurance framework, assessing first-line controls, and ensuring positive customer outcomes in line with FCA and PRA expectations. This position is ideal for a proactive individual who enjoys building processes from the ground up, identifying areas of risk or customer detriment, and driving continuous improvement across lending, servicing, and third-party oversight. Responsibilities required for the role of Senior Quality Assurance Officer: Operates an independent quality assurance role Customer outcomes, lending and servicing file reviews - CBTL cases, fees on customer accounts, lending file reviews, customer due diligence and customer risk assessments Call Listening - pre-completion calls and servicing calls All third-party due diligence activities - broker registrations, solicitors panel and other third parties Performs ongoing oversight of quality assurance activities performed by outsourced third parties Assesses first line of defence activities, checking data quality on loans to appropriate lending mandates/underwriters Utilises management information to highlight business areas for quality work Undertakes ad hoc quality assurance activities, case/account investigations Highlights business strengths and weaknesses, including any areas of customer detriment and recommends corrective actions Supports the Senior Compliance Officer in day-to-day assurance activities such as customer due diligence and customer risk assessments, and complaints administration. Produces a monthly report of quality assurance activity and outcomes for inclusion in the Compliance report for the Risk Committee Experience required for the role of Senior Quality Assurance Officer: Minimum 1 years' experience in a similar QA/Compliance role at a mortgage lender Working knowledge of PRA & FCA regulation of the mortgage industry, including CBTL Strong attention to detail and analytical skills Preferred: Awareness of BTL & Bridging mortgage application processing requirements Knowledgeable on key AML requirements for mortgage lenders For more information regarding the role of Senior Quality Assurance Officer please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
