Stellar Select

Job Title: Mortgage and Protection Advisor Location: Rochester office - potential for hybrid working 1-2 days WFH Salary: Basic salary of up to 30,000 plus realistic OTE of 70,000 - 100,000 Hours: Monday-Friday 9am-5:30pm, with alternate Saturdays 9am-5pm (total of 5 days per week) Benefits: Company car or car allowance 6-month commission guarantee on joining 33 days holiday plus your birthday off Profit related bonus share scheme Holiday commission Pension and life insurance Private healthcare Company rewards & incentives and a structured career path to grow your business About our Client and the role of Mortgage and Protection Advisor: Our client is a respected mortgage brokerage closely connected to a leading estate agency network. They have built their reputation on collaboration, integrity and delivering excellent customer service. As part of their Direct Sales team based in Rochester, you'll handle quality leads coming from several estate agents within the group. The company is known for its people-focused approach, strong training and development culture, and high earning potential. For experienced advisors, a hybrid working option may be available. Responsibilities for the role of Mortgage and Protection Advisor: Provide expert mortgage advice to customers, guiding them through their home-buying journey Build relationships and convert property valuations into completed mortgage applications Keep up-to-date with lending criteria and products, ensuring compliant advice Work collaboratively within the head office team to maximise business opportunities Build lasting relationships to encourage repeat and referral business Contribute to a positive, customer-focused branch culture Experience required for the role of Mortgage and Protection Advisor: Proven track record of building strong customer relationships and achieving sales targets Experience advising on mortgage products (CeMAP qualified or equivalent preferred) Full UK driving licence (may occasionally need to visit local branches) Must live within a 40-minute drive of your base office Customer-focused mindset, with a genuine passion for helping people secure their homes Driven and ambitious, thriving in a fast-paced environment Confident communicator with excellent interpersonal skills Strong work ethic aligned with values of honesty, respect and trust Ability to work collaboratively within a team and contribute to shared success. For more information regarding the role of Mortgage and Protection Advisor please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.

Job Title: Mortgage and Protection Advisor Location: Thanet Area - office-based Salary: Basic salary of up to 30,000 plus realistic OTE of 70,000 - 100,000 Hours: Monday-Friday 9am-5:30pm, with alternate Saturdays 9am-5pm (total of 5 days per week) Benefits: Company car or car allowance 6-month commission guarantee on joining 33 days holiday plus your birthday off Profit related bonus share scheme Holiday commission Pension and life insurance Private healthcare Company rewards & incentives and a structured career path to grow your business About our Client and the role of Mortgage and Protection Advisor: Our client is a respected mortgage brokerage closely connected to a leading estate agency network. They have built their reputation on collaboration, integrity and delivering excellent customer service. As a Mortgage Advisor, you'll be part of a high-performing branch team where you can shape your own success, drive profitability, and deliver expert advice that helps customers secure their dream homes. You'll benefit from uncapped earning potential, career development and the support of a company that truly values its people. Responsibilities for the role of Mortgage and Protection Advisor: Provide expert mortgage advice to customers, guiding them through their home buying journey Work closely with the branch team to maximise opportunities and deliver a seamless customer experience Drive profitability and growth of your branch as if it were your own business Build relationships and convert property valuations into completed mortgage applications Stay ahead of market trends and become the go-to mortgage expert in your area Collaborate with your team to achieve targets and exceed customer expectations Contribute to a positive, customer-focused branch culture Experience required for the role of Mortgage and Protection Advisor: Proven track record of building strong customer relationships and achieving sales targets Experience advising on mortgage products (CeMAP qualified or equivalent preferred) Full UK driving licence (may occasionally need to visit local branches) Must live within a 40-minute drive of your base office Customer-focused mindset, with a genuine passion for helping people secure their homes Driven and ambitious, thriving in a fast-paced environment Confident communicator with excellent interpersonal skills Strong work ethic aligned with values of honesty, respect and trust Ability to work collaboratively within a team and contribute to shared success. For more information regarding the role of Mortgage and Protection Advisor please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.

Job Title: HR Business Partner Location: Wimbledon Hybrid 2 days WFH, 3 days office based Salary: Up to 52,500 Hours: Monday to Thursday 9am to 5:30pm and Friday 9am - 5pm Benefits: 30 days holiday plus bank holidays Salary sacrifice pension scheme Employee assistance programme Health cash plan Growth share scheme Annual discretionary bonus Professional development and growth opportunities Regular social events and annual company awards Involvement in charity and community projects About our Client and the role of HR Business Partner: Our client is one of London's largest and most respected independent estate agency groups, offering residential, commercial, block management and financial services across over 60 branches. With a portfolio worth 10 billion, they have built their reputation on collaboration, integrity and delivering excellent service. As part of continued growth, they are seeking an experienced HR Business Partner to join their collaborative HR team. This is an opportunity to work closely with managers across the business, advising on HR matters, driving best practice, and contributing to a supportive, people-focused culture. Responsibilities for the role of HR Business Partner: Advise managers on HR issues including performance, conduct, capability, sickness and family leave Support formal processes such as disciplinary, grievance and capability procedures Arrange and attend meetings, create notes and draft related documents and correspondence Assist the HR administration team with onboarding and employee lifecycle administration Build strong, productive relationships across the business Ensure advice and practice is compliant with current employment law Contribute ideas to enhance HR processes and support a culture of continuous improvement. Experience required for the role of HR Business Partner: CIPD Level 5 qualification (or above) Proven track record in a similar HR Business Partner or HR Advisor role Strong experience advising managers on complex employee relations matters, including TUPE Confident communicator with excellent influencing skills Well organised and able to manage multiple priorities Collaborative and supportive approach to working with teams Up-to-date knowledge of employment legislation and HR best practice. For more information regarding the role of HR Business Partner please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.

Job Title: Bridging Business Development Manager - North Location: Field-based - North of England Salary: Up to 65,000 basic Salary + uncapped commission (open to higher for the right person) Hours: Monday to Friday 9 am to 5.30 pm Benefits: Mileage Expenses: Reimbursement for mileage incurred during field-based client meetings and travel. Pension Scheme: Employer contribution of 3% and employee contribution of 5% towards the company pension plan. Healthcare: Access to healthcare benefits upon completion of the probationary period. Juno Point: Monthly allowance added to a Juno card for spending on subscriptions or services of your choice. Discretionary Annual Bonus: Opportunity to earn a performance-based annual bonus. Generous Holiday Allowance: 25 days of annual leave plus bank and public holidays, with an additional day for each year of service, up to a maximum of 30 days. Advanced Tech and Agile Systems: Access to state-of-the-art technology and systems, enabling flexible and efficient work. Complimentary Office Meals: Enjoy complimentary breakfasts and lunches when working in the office. Team Events and Family-Oriented Culture: Regular team outings and events, fostering a supportive and family-friendly work environment. About the position of Bridging Business Development Manager - North: Are you a driven BDM with bridging finance experience looking to join a tech-forward, agile lender? We're hiring a Business Development Manager (Bridging Finance) to cover the North of England. This field-based role is perfect for someone who thrives on autonomy, relationship-building, and delivering tailored financial solutions. Salary up to 65,000 - negotiable depending on experience, plus uncapped commission. Responsibilities for the role of Bridging Business Development Manager - North: Develop New Business Relationships: Build and nurture relationships with financial intermediaries to drive continuous business growth. Client Engagement: Regularly attend field-based meetings with existing and potential clients, ensuring effective follow-up on all actions and deals to maintain momentum and build trust. Pipeline Management: Proactively manage and track pipeline deals, ensuring that opportunities are prioritised and progressed efficiently. Relationship Maintenance: Strengthen and sustain relationships with existing brokers and intermediaries, fostering long-term partnerships. Compliance and Administration: Ensure all administrative and compliance duties are met, including updating the internal CRM system with accurate and timely information. Market and Product Knowledge Development: Continuously enhance knowledge of company products, market trends, and competitor activity. Regularly present insights and findings to internal stakeholders and external brokers. Networking and Event Participation: Actively network and attend sales/marketing events to establish connections with potential brokers/intermediaries/clients, gain insight into broker needs, and deliver tailored financial solutions to meet their requirements. Experience and skills required for the role of Bridging Business Development Manager - North: Proven field-based BDM experience within the bridging finance sector Strong knowledge of unregulated bridging finance (essential) Self-motivated and autonomous, with excellent time management Solid understanding of property and lending markets, able to explain complex financial solutions Full, clean UK driving licence required for travel For more information regarding the role of Bridging Business Development Manager please get in touch with us. Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.

Job Title : Primary Servicing Specialist Location: Watford Salary: Between 26,000 and 32,000 depending on experience Hours: Monday to Friday 9 am to 5:30 pm Benefits: Private Medical Healthcare Dental Scheme Additional half-day annual leave on your Birthday Annual leave purchase scheme Pension Scheme Perk box Free eye tests Christmas and Summer Social Events Top Performers Dinner each quarter Fresh fruit in the office 25 days holiday plus public and bank holidays About the Role: Are you currently working in Primary Servicing and would like to join a business where there is scope to develop and progress, this is the opportunity for you. Joining a specialist team, we have a new vacancy in the primary servicing team, servicing residential mortgage customers. Responsibilities: Manage calls, posts and emails within SLAs Check new account uploads Submit Bacs files and action any unpaid direct debits or payments Deal with cash allocation, ensuring funds are applied to the appropriate account Deal with servicing team banking including card/cash allocation, redemption, part settlement etc Scan title updates to files Action and apply redemptions and capital reduction funds to loans to redemption/completion Action all deeds of postponement, and easement requests to completion Dealing with E-DS1 uploads, payment holiday overpayments exit and refunds - credit arrears report Deal with solicitors missing title registration Deal with CRA returns (CAIS) Check and action accounts in credit at month-end Action the monthly consolidation refunds from the finance team Deal with any exceptions between Phoebus and Fusion Action on any Bank of England base rate changes or complaints Take calls from third parties to assist with the administration of their loans or queries Experience required: Experience in servicing residential mortgages is essential from a primary servicing or specialist servicing environment Well organised Able to work under pressure Good telephone skills and attention to detail Trusting Stellar Select: At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success. Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness. Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes: Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success. Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career. 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role. Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction. Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations. Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions. Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process. Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests. Referral Programs: Spread the word and be rewarded. For more information regarding the role of Primary Servicing Specialist please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC

Job Title : Lending Assessor Location: Central London Hybrid 2-3 days office based Salary: Up to 35,000 Hours: Monday to Friday 9 am to 5:30 pm Benefits: Competitive salary package Private medical cover Pension scheme 25 days annual leave plus bank holidays Career development opportunities Hybrid working options available. About our Client: Our esteemed client is a specialised banking institution nestled in the vibrant heart of London in a modern and bright office space. This distinguished establishment has earned prestigious awards within the finance sector, a testament to their commitment to providing a trusted service. At this dynamic institution, employees enjoy a harmonious blend of work and social life, with regular social events fostering a sense of fellowship among the team. The workplace culture is synonymous with support, celebrating success, and recognising the invaluable contributions of its dedicated staff. About the Role: The purpose of this role is to provide quality checks at key stages of the mortgage application process, supporting the Underwriting Team and broker partners to ensure smooth loan progression. This role plays a vital part in ensuring data accuracy, compliance, and customer service excellence. Responsibilities: Ensure all data held on the origination system is accurate for reporting and customer engagement. Conduct monthly reviews of new applications, formal offers, and data accuracy on origination systems. Complete timely monthly audits and identify potential risks, ensuring they are addressed accordingly. Evaluate customer service standards through telephone call reviews. Conduct initial documentation reviews, ensuring all required documents are accurate and complete. Perform AML, credit, and Land Registry searches and attach relevant documents for underwriting assessment. Provide support with valuation processes, updating systems and liaising with valuers. Maintain excellent broker relationships, ensuring clear communication throughout the offer process. Accurately produce mortgage documentation upon loan sanctioning. Ensure accurate data entry into the Phoebus system and manage key data requirements. Support general administrative needs within the division as required. Experience required: Previous experience in a mortgage processing role with a lender or packager is essential. Proficiency in Microsoft Office packages, including Excel & PowerPoint. Strong attention to detail with excellent organisational and interpersonal skills. Ability to work in a fast-paced environment, ensuring compliance with regulatory requirements. Self-motivated with a proactive approach to problem-solving and risk awareness. A team player who takes ownership and delivers high-quality work. Trusting Stellar Select: At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success. Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness. Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes: Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success. Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career. 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role. Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction. Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations. Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions. Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process. Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests. Referral Programs: Spread the word and be rewarded. For more information regarding the role of Lending Assessor please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC

Job Title: Commercial Broker Location: Corby, Flexible working depending on experience Salary: 25,000 - 30,000 basic salary plus commission with a realistic first-year OTE of 60,000 Benefits: Uncapped commission structure Free on-site parking Exclusive access to funding lines Individual and group performance incentives Company pension Work-from-home opportunities About our Client and the role of Commercial Broker: We have a fantastic new opportunity for an ambitious broker to join a dynamic and fast-paced team at a leading commercial brokerage. This position is ideal for a motivated individual with a passion for sales and client relations, who is keen to succeed in a rewarding environment. With limited experience required, this role offers a strong basic salary, significant earning potential through uncapped commission, and the chance to work in a supportive and fun team setting. Responsibilities for the role of Commercial Broker: Conduct inbound and outbound calls to discuss business finance requirements with customers. Achieve and exceed realistic monthly KPIs. Cross-sell additional products tailored to client needs. Build and maintain strong relationships with clients to provide bespoke financial solutions. Negotiate contracts and agreements to secure favourable terms for clients. Prepare and present proposals to lenders to obtain finance approvals. Experience required for the role of Commercial Broker: A minimum of 1 year's broking experience. Outstanding communication skills, both verbal and written, with the ability to build rapport with clients. Strong negotiation skills with a proven track record of successful deal closures. Self-motivated with a proactive approach to prioritizing tasks. Must hold a valid UK driving license For more information regarding the role of Commercial Broker please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.

Job Title: Head of Property Valuation Location: Manchester - Hybrid Salary: Competitive, flexible in structure, generous bonus scheme plus car allowance Benefits: Competitive salary with performance-related reward scheme (percentage of gross turnover). Flexible working arrangements to support work-life balance. Opportunity to invest in and grow with the business. About our Client and the role of Head of Property Valuation: Our client is seeking an entrepreneurial and motivated individual to lead their valuation business. This is a unique opportunity to build, shape, and lead a regional team with full support from senior leadership. The successful candidate will deliver intelligent valuation solutions across a broad spectrum of real estate sectors while fostering a culture of innovation and teamwork. You will lead the valuation practice in Manchester, working with an extensive client base that includes lending institutions, investors, developers, owner-occupiers, private individuals, and public bodies. The role offers the autonomy to drive business development, establish a best-in-class valuation service, and grow a dynamic and high-performing team. Responsibilities for the role of Head of Property Valuation: Provide market-leading valuation advice on a diverse range of asset types. Conduct Red Book valuations for lending institutions. Undertake valuations for purposes such as accounting, tax, mergers, acquisitions, and expert witness. Manage instruction timelines to meet deadlines and deliverables. Develop and maintain a strong pipeline of client prospects and fee income opportunities. Build a high-performing team, working closely with senior leadership to establish and grow the business. Attend industry events and expand your professional network. Present market trends and intelligence to clients and stakeholders. Prepare professional pitch documents to secure new instructions. Identify, manage, and mitigate risks within the business. Experience required for the role of Head of Property Valuation: MRICS/FRICS qualified and a Registered Valuer. Proven experience in valuations for commercial and residential properties, including both investment and development projects. Strong analytical skills with attention to detail. Proficient in valuation software and Microsoft Office (Word, Excel, PowerPoint). Excellent organisational and time management skills to handle multiple tasks and meet strict deadlines. Exceptional communication skills for developing client relationships and team collaboration. Deep understanding of the property market, local geography, and valuation processes. Self-motivated, proactive, and a team player with the ability to operate independently when required. For more information regarding the role of Head of Valuation please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.

Job Title : Mortgage Servicing Specialist - Fleet Location: Fleet Hybrid - Post Probation 2 days WFH Salary: Up to 35,000 depending on experience Hours: 35 hours Monday to Friday 9 am to 5 pm Benefits: 25 days annual leave plus bank holidays Holiday purchase scheme Extra day off on your birthday Private Medical Insurance through AXA Health 11% non-contributory pension scheme with the option to salary sacrifice Enhanced Maternity, Paternity and Adoption pay Life Assurance Income Protection Employee Assistant Programme Extensive Learning and Development opportunities 2 days paid volunteering each year Electrical Vehicle Salary Sacrifice Scheme About our Client: Our client is a Buy-to-Let specialist lender that has leading the way since its 2014. They are more than just a financial institution and are committed to using the power of data-driven insights to fuel innovation. Aspiring professionals have the opportunity to study the CeMap alongside working to enrich their expertise and paving the way for a successful career journey. The office space features prayer rooms, breastfeeding rooms, and quiet spaces, ensuring that every individual has a comfortable and inclusive environment. Need some solo time for focused work? Discover the convenience of singular pods, offering a dedicated space for independent tasks. Our client invites you to be a part of a community where your skills are valued, your growth is nurtured, and your contribution shapes the trajectory of the company. About the Role: Due to an increase in business volumes, they have an exciting opportunity for an experienced candidate to join their Mortgage Servicing Team based in their Head Office. The successful candidate will be experienced in mortgage post-completions and will take pride in delivering a professional, efficient, and courteous service. This is a varied role, dealing with all aspects of post completion administration procedures relating to existing loans including queries both by telephone and in writing. You will handle all processes with accuracy and within agreed timescales in a compliant manner and in line with regulatory guidelines. Responsibilities: Work to agreed objectives, service standards and deliverables. Ensure relevant documentation and information received is checked for adherence to policy and criteria. Deal with queries and enquiries effectively, accurately, and professionally, delivering excellent customer service. Provide a prompt reply to all written correspondence. Develop positive working relationships with colleagues. Adhere to internal/external compliance, credit review and audit requirements. Apply all aspects of the desired consumer outcomes of Treating the Customer Fairly (TCF). Use initiative to resolve queries outside own area of expertise. Train and mentor new team members. Take responsibility for your own learning and development. All other associated duties and responsibilities and carry out any tasks as required by management. Experience required: Proven experience in mortgage post completions/servicing. Experience in arrears/collections is advantageous but not essential. Proactive, flexible and willing to take on new aspects of the role as the Company evolves and also help out other teams. Excellent communication skills, both written and verbal. PC literate with a good knowledge of Microsoft Office products including Word, Excel, PowerPoint and Outlook. Option to study CeMAP. Trusting Stellar Select: At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success. Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness. Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes: Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success. Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career. 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role. Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction. Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations. Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions. Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process. Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests. Referral Programs: Spread the word and be rewarded. For more information regarding the role of Mortgage Servicing Specialist please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC SS6683

Job Title: Mortgage Servicing Specialist - Cardiff Location: Cardiff Hybrid - Post Probation 2 days WFH Salary: Up to £35,000 depending on experience Hours: 35 hours Monday to Friday 9 am to 5 pm Benefits: 25 days annual leave plus bank holidays Holiday purchase scheme Extra day off on your birthday Private Medical Insurance through AXA Health 11% non-contributory pension scheme with the option to salary sacrifice Enhanced Maternity, Paternity and Adoption pay Life Assurance Income Protection Employee Assistant Programme Extensive Learning and Development opportunities 2 days paid volunteering each year Electrical Vehicle Salary Sacrifice Scheme About our Client: Our client is a Buy-to-Let specialist lender that has leading the way since its 2014. They are more than just a financial institution and are committed to using the power of data-driven insights to fuel innovation. Aspiring professionals have the opportunity to study the CeMap alongside working to enrich their expertise and paving the way for a successful career journey. The office space features prayer rooms, breastfeeding rooms, and quiet spaces, ensuring that every individual has a comfortable and inclusive environment. Need some solo time for focused work? Discover the convenience of singular pods, offering a dedicated space for independent tasks. Our client invites you to be a part of a community where your skills are valued, your growth is nurtured, and your contribution shapes the trajectory of the company. About the Role: Due to an increase in business volumes, they have an exciting opportunity for an experienced candidate to join their new Mortgage Servicing Team based in their second office. The successful candidate will be experienced in mortgage post-completions and will take pride in delivering a professional, efficient, and courteous service. This is a varied role, dealing with all aspects of post completion administration procedures relating to existing loans including queries both by telephone and in writing. You will handle all processes with accuracy and within agreed timescales in a compliant manner and in line with regulatory guidelines. Responsibilities: Work to agreed objectives, service standards and deliverables. Ensure relevant documentation and information received is checked for adherence to policy and criteria. Deal with queries and enquiries effectively, accurately, and professionally, delivering excellent customer service. Provide a prompt reply to all written correspondence. Develop positive working relationships with colleagues. Adhere to internal/external compliance, credit review and audit requirements. Apply all aspects of the desired consumer outcomes of Treating the Customer Fairly (TCF). Use initiative to resolve queries outside own area of expertise. Train and mentor new team members. Take responsibility for your own learning and development. All other associated duties and responsibilities and carry out any tasks as required by management. Experience required: - Proven experience in mortgage post completions/servicing. - Experience in arrears/collections is advantageous but not essential. - Proactive, flexible and willing to take on new aspects of the role as the Company evolves and also help out other teams. - Excellent communication skills, both written and verbal. - PC literate with a good knowledge of Microsoft Office products including Word, Excel, PowerPoint and Outlook. - Option to study CeMAP. Trusting Stellar Select: At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success. Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness. Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes: - Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success. - Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career. - 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role. - Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction. - Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations. - Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions. - Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process. - Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests. - Referral Programs: Spread the word and be rewarded. For more information regarding the role of Mortgage Servicing Specialist - Cardiff please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC SS6682

Job Title: Mortgages Administration Team Leader Location: Buckinghamshire, Chalfont St Giles Office Salary: Up to £35,000 + up to 15% bonus Hours: Monday to Friday 9 am to 5 pm Benefits: Private Medical Healthcare Contributory Pension Scheme Life Assurance Dental Plan Free Eye Tests Annual Leave Purchase Scheme 25 Days Annual Leave + Bank Holidays Regular Social Events Perk Box Benefits Career Development Opportunities About our Client: Step into the world of our client, an esteemed and award-winning Financial Services company that stands tall in the realm of financial excellence. Recognised for their outstanding products and top-notch customer service, they have carved a niche for themselves through continuous improvement and a commitment to success. Your contributions are not just acknowledged, they are celebrated with The Employee Recognition Scheme. It brings your achievements into the spotlight, with quarterly awards and thoughtful gifts that recognise your dedication. Recently, a member of their team was recognised as an Elite Woman in Finance, showcasing their duty to promoting not just women but individuals across diverse backgrounds within the finance sector. About the Role: We are looking for an enthusiastic individual to join its busy Mortgages department. This is a fantastic opportunity for a highly organised and customer-focused professional to lead the Mortgage Administration team, overseeing processes from initial application to completion. The ideal candidate will have strong administration and customer service skills, along with experience in team leadership. Professional study opportunities are available for the successful applicant. Responsibilities: - Lead and develop the Mortgage Administration team, ensuring a high standard of service to customers. - Manage the day-to-day priorities of the administration team. - Develop and coach Operations Administrators, supporting their professional growth. - Work collaboratively with other departments to create a best-in-class service. - Communicate effectively with customers, brokers, and solicitors to ensure a smooth mortgage process. - Oversee all aspects of mortgage administration, ensuring compliance with MCOB regulations. - Provide training on mortgage processes and systems to new and existing team members. - Support the Completions Team when required. Experience required: - Previous experience as a Team Leader within an office environment. - Strong customer service skills, preferably within financial services or legal sectors. - Knowledge of mortgages, retentions, freehold, and leasehold properties (desirable). - Excellent communication skills - both verbal and written. - Proficiency in Microsoft Office (Word, Excel, Outlook). - Strong attention to detail and the ability to work collaboratively across departments. - A can-do attitude, with a willingness to go the extra mile. - Ability to remain calm and professional in a fast-paced environment. Trusting Stellar Select: At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success. Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness. Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes: - Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success. - Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career. - 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role. - Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction - Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations. - Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions. - Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process. - Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests. - Referral Programs: Spread the word and be rewarded. For more information regarding the role of Mortgages Administration Team Leader please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC

Job Title : Complaints Officer Location: London Hybrid 2 days WFH 3 days office based Salary: Up to 35,000 depending on experience Hours: Monday to Friday 9 am to 5 pm Benefits: 25 days holiday + public holidays Additional day off for your birthday Charity/voluntary days off Option to buy or sell 5 days holiday Discounted Gym membership Pension scheme Learning and Development budget Employee assistance programme with holistic wellbeing support Lunch and learn sessions Free hot drinks and snacks About our Client: Join our Client's tight-knit team where team spirit is at the core, fostering a genuine sense of closeness and support. Elevate your knowledge through regular lunch and learning sessions and immerse yourself in a vibrant social calendar that adds an extra layer of joy to your workdays. Celebrate yourself with birthdays off and take control of your time with the flexibility to buy and sell holidays. Indulge in the perks of free drinks and snacks, creating an environment that values your well-being. Join our client to embark on a journey that embraces their meaningful mission to becoming the world's most proactive bank and providing first-class service in the credit industry. About the Role: We're looking for a Complaints Officers to join the growing Complaints team! In this role, you'll be responsible for resolving customer complaints across all products, services, and channels while supporting the Complaints Investigators with key administrative tasks to improve efficiency. You'll log and manage level one complaints, ensuring they are handled fairly, independently, and within regulatory timescales. You'll also liaise with external parties, assist first-line teams with complaints-related queries, and oversee administrative duties within the department. If you're a proactive, customer-focused individual passionate about delivering fair outcomes and turning negative experiences into positive ones, we'd love to hear from you! Responsibilities: Manage complaints received via all contact channels fairly and thoroughly. Log and triage complaints from voice and other channels as appropriate. Take calls from customers registering a complaint or seeking updates. Support frontline teams with escalated expressions of dissatisfaction. Review registered complaints daily and ensure accurate logging. Gather relevant information and evidence for efficient resolution. Ensure all complaints are acknowledged within regulatory timeframes. Liaise with relevant departments to ensure timely customer responses. Submit comprehensive case files within deadlines. Respond to Financial Ombudsman requests via email and telephone. Ensure fair and thorough resolution within agreed SLAs. Accurately record all customer information in line with company policies. Stay updated on departmental SLAs and flag any concerns promptly. Suggest improvements to reduce complaint volume at the source. Experience required: 2+ years' experience handling complaints in Financial Services across multiple contact channels. Background in Banking, with strong knowledge of Credit Cards and lending products. Understanding of the Collections cycle and customer vulnerability. Passion for delivering outstanding customer experiences. Strong understanding of Treating Customers Fairly (TCF) principles. Proven ability to write clear, bespoke responses to complaints. Excellent written, verbal, and listening skills. Strong Microsoft Excel proficiency. Familiarity with FCA regulations, FOS, and Consumer Duty in financial services. Ability to think on your feet, with a proactive and problem-solving mindset. Adaptability to a fast-paced, dynamic environment. Empathetic approach to customer interactions, ensuring a positive brand reputation. Trusting Stellar Select: At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success. Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness. Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes: Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success. 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role. Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction. Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations. Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions. Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process. Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests. For more information regarding the role of Complaints Officer please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC

Job Title: Head of Valuation Location: Bristol - Hybrid Salary: Competitive, flexible in structure, generous bonus scheme plus car allowance Benefits: Competitive salary with performance-related reward scheme (percentage of gross turnover). Flexible working arrangements to support work-life balance. Opportunity to invest in and grow with the business. About our Client and the role of Head of Valuation: Our client is seeking an entrepreneurial and motivated individual to lead their valuation business. This is a unique opportunity to build, shape, and lead a regional team with full support from senior leadership. The successful candidate will deliver intelligent valuation solutions across a broad spectrum of real estate sectors while fostering a culture of innovation and teamwork. You will lead the valuation practice in Manchester, working with an extensive client base that includes lending institutions, investors, developers, owner-occupiers, private individuals, and public bodies. The role offers the autonomy to drive business development, establish a best-in-class valuation service, and grow a dynamic and high-performing team. Responsibilities for the role of Head of Valuation: Provide market-leading valuation advice on a diverse range of asset types. Conduct Red Book valuations for lending institutions. Undertake valuations for purposes such as accounting, tax, mergers, acquisitions, and expert witness. Manage instruction timelines to meet deadlines and deliverables. Develop and maintain a strong pipeline of client prospects and fee income opportunities. Build a high-performing team, working closely with senior leadership to establish and grow the business. Attend industry events and expand your professional network. Present market trends and intelligence to clients and stakeholders. Prepare professional pitch documents to secure new instructions. Identify, manage, and mitigate risks within the business. Experience required for the role of Head of Valuation: MRICS/FRICS qualified and a Registered Valuer. Proven experience in valuations for commercial and residential properties, including both investment and development projects. Strong analytical skills with attention to detail. Proficient in valuation software and Microsoft Office (Word, Excel, PowerPoint). Excellent organisational and time management skills to handle multiple tasks and meet strict deadlines. Exceptional communication skills for developing client relationships and team collaboration. Deep understanding of the property market, local geography, and valuation processes. Self-motivated, proactive, and a team player with the ability to operate independently when required. For more information regarding the role of Head of Valuation please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.

Job Title: Buy to Let Underwriter Location: Watford Salary: Competitive and based on experience Hours: Monday to Friday 9 am to 5.30 pm Benefits: Contributory Pension scheme Private Medical Healthcare Life Assurance Dental Plan Free eye tests Annual leave purchase scheme Social events Refreshments 20 days annual leave with bank and public holidays on top Perk box Superb development opportunities About the position of Buy to Let Underwriter Due to increasing business volumes and company-wide growth, we have a new vacancy for an experienced Buy to let underwriter, with great scope to develop and progress Responsibilities for the role of Buy to Let Underwriter Underwriting and assessing loan documentation, including valuation reports and requesting additional information from brokers where required Compete checks on applicants and properties, assessing suitability for the loan Proactively manage a pipeline of mortgage applications which will include chasing outstanding information from third parties and providing updates to introducers promptly Recommending and refereeing cases to the credit committee where credit committee approval is required Experience and skills required for the role of Buy to Let Underwriter Proven track record working as a mortgage underwriter with a Lender specifically as a Buy to Let Underwriter CeMap is desirable but not essential Organised and comfortable working to deadlines and under pressure Good understanding of FCA requirements For more information regarding the role of Buy to Let Underwriter please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.

Job Title: Commercial Broker Location: Corby, Flexible working depending on experience Salary: 25,000 - 30,000 basic salary plus commission with a realistic first-year OTE of 60,000 Benefits: Uncapped commission structure Free on-site parking Exclusive access to funding lines Individual and group performance incentives Company pension Work-from-home opportunities About our Client and the role of Commercial Broker: We have a fantastic new opportunity for an ambitious broker to join a dynamic and fast-paced team at a leading commercial brokerage. This position is ideal for a motivated individual with a passion for sales and client relations, who is keen to succeed in a rewarding environment. With limited experience required, this role offers a strong basic salary, significant earning potential through uncapped commission, and the chance to work in a supportive and fun team setting. Responsibilities for the role of Commercial Broker: Conduct inbound and outbound calls to discuss business finance requirements with customers. Achieve and exceed realistic monthly KPIs. Cross-sell additional products tailored to client needs. Build and maintain strong relationships with clients to provide bespoke financial solutions. Negotiate contracts and agreements to secure favourable terms for clients. Prepare and present proposals to lenders to obtain finance approvals. Experience required for the role of Commercial Broker: A minimum of 1 year's broking experience. Outstanding communication skills, both verbal and written, with the ability to build rapport with clients. Strong negotiation skills with a proven track record of successful deal closures. Self-motivated with a proactive approach to prioritizing tasks. Must hold a valid UK driving license For more information regarding the role of Commercial Broker please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.

Job Title: Case Manager Location: Watford Salary: Between 25,000 and 27,000 depending on experience Hours: Monday to Friday 9 am to 5:30 pm Benefits: Benefits Private Medical Healthcare through Vitality Dental Scheme Additional half-day annual leave on your Birthday Annual leave purchase scheme Pension Scheme Perk box Free eye tests Christmas and Summer Social Events Top Performers Dinner each quarter Fresh fruit in the office 25 days holiday About the Role: We're excited to share an excellent opportunity to join a specialist lender as a Case Manager . In this role, you'll take responsibility for managing a pipeline of 1st and 2nd charge mortgage cases after an offer has been issued, while also providing administrative support to the underwriters within the mortgage lending division. This is a fantastic opportunity for anyone eager to build a career as a Mortgage Underwriter, as the role offers a clear development path and progression into underwriting. Responsibilities: Engage with relevant stakeholders both internally and externally to obtain information to progress cases to completion. Monitor and manage the upcoming expiration of documents and offers. Update all relevant systems to maintain management information. Ensure that all mortgage conditions are satisfied before cases are completed. Work closely with the underwriting team to effectively manage the post-offer caseload. Process incoming completion documentation either via post, email etc. Provide daily/weekly/monthly completion forecasts to the line manager. Gain a full understanding of the underwriting process (underwriting cross-skill to provide cover when required). Create a digital application file and ensure all necessary documentation is collected, scanned, and stored correctly. Instructing Solicitors to act on behalf of West One in the transaction. Carrying out a QA check for other underwriters. As experience increases, the trainee underwriter's cases will need to be QA-checked by another member of the team. A point of contact for incoming calls to the team's main group telephone number. Return any original documents to clients. Experience required: Experience within the secured lending sector is desirable but not essential. A good understanding of the underwriting process. Previous experience of managing a caseload in a fast-paced environment. Industry-relevant qualifications are beneficial but not a requirement. Experience within an administrative role. GCSE English & Maths. Trusting Stellar Select: At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success. Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness. Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes: Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success. Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career. 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role. Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction. Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations. Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions. Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process. Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests. Referral Programs: Spread the word and be rewarded. For more information regarding the role of Case Manager please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC SS6592