Medlock Partners Ltd

Client Services Supervisor Manchester Office based An established and highly regarded professional services organisation is seeking an experienced Client Services Supervisor to join its growing team. This is an exciting opportunity for a driven supervisor or team leader who thrives in a fast-paced environment and is passionate about delivering exceptional client experiences while leading and developing high-performing teams. The Role Acting as a key link between new clients and specialist departments, the Client Services function plays a vital role in ensuring enquiries are assessed efficiently and routed accurately. As Client Services Supervisor, you will oversee daily operations, support team performance, and ensure service delivery standards are consistently achieved. This role offers significant scope for professional growth, giving you the opportunity to analyse performance data, identify trends, and influence operational improvements that enhance both efficiency and client experience. Key Responsibilities Lead, motivate and develop a team of Client Services Executives, driving performance and engagement Monitor KPIs and service standards, ensuring targets and business objectives are consistently met Take ownership of team outcomes, aligning decision-making with wider organisational strategy Organise and prioritise workloads to ensure efficiency, accuracy and timely completion of tasks Oversee enquiry assessment processes, supporting effective onboarding and decision-making Maintain clear communication with senior stakeholders, providing insights on performance and opportunities for improvement Act as a role model within the team, providing coaching, mentoring and ongoing support Monitor quality standards, encouraging accuracy and continuous improvement Participate in system testing and process enhancement initiatives Address performance, behavioural or capacity challenges proactively Contribute to leadership discussions by sharing operational observations and recommendations Adapt to evolving business needs with a proactive and flexible mindset About You Proven experience as a supervisor or team leader, ideally within legal or professional services environments Strong experience managing KPIs and analysing performance metrics such as conversion rates Excellent written and verbal communication skills Commercially aware, with a focus on service delivery and client experience Natural leader with the ability to build morale and foster a collaborative team culture Highly organised, reliable and detail-focused Strong analytical and problem-solving skills Experience with case management systems is advantageous but not essential Knowledge of areas such as real estate, personal injury or clinical negligence would be beneficial

People Advisor Manchester Onsite working Salary £30k-£35k dependent on experience and qualifications Full Time Permanent We are a fast-growing online fashion brand looking for a confident and proactive People Advisor to support our expanding team. This is a hands-on, operational HR role where you ll act as a trusted partner to designated departments, supporting the full employee lifecycle while owning recruitment activity and day-to-day people processes. You ll work closely with managers to build capability, coach best practice, and deliver a consistent and engaging people experience. There is clear progression into a future People Partner role with increasing strategic exposure. Key Responsibilities of the People Advisor: Provide day-to-day HR advice and guidance to managers and employees Support the full employee lifecycle (onboarding, performance, absence, disciplinaries, grievances and exits) Manage end-to-end recruitment for assigned departments Partner with hiring managers on interviews, selection and candidate experience Ensure onboarding is engaging and effective Maintain HR compliance, documentation and data accuracy Support reporting and identify trends to drive improvements Contribute to continuous improvement of processes, including automation where appropriate Key requirements for the People Advisor: Proven experience in an HR Advisor/HR Generalist or similar role Strong knowledge of UK employment law and HR best practice Experience managing recruitment end-to-end Confident handling employee relations matters Highly organised, resilient and solutions-focused Comfortable working in a fast-paced environment CIPD Level 3 or 5 (or working towards) desirable Benefits: Bi-annual bonus 25 days holiday + bank holidays Birthday off Flexible working (core hours 10am 4pm) Staff discount Healthcare cash plan Enhanced pension, maternity and sick pay Onsite gym Social events and additional perks If you are interested in this People Advisor position and feel your experience matches the criteria, then please apply now for immediate consideration or for more information please contact Kerry Norman. Medlock Partners are a professional services recruitment specialist operating across the Northwest of England. We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. If you do not hear from us within 48 hours please assume that your application has been unsuccessful on this occasion.

HR Business Partner Covering Manufacturing Operations Full-time Regional role with travel to 3 sites; 2 sites in Scotland (near Glasgow & Edinburgh) & 1 site in Northwest Cumbria Permanent Are you an experienced HR professional who thrives in fast-paced operational environments? This role offers the chance to shape people strategy across multiple sites and partner directly with leaders to help teams perform at their best. The Role As a HR Business Partner, you ll support operational leadership teams to deliver a people agenda that drives performance, capability, and engagement. You ll provide expert guidance across all areas of HR while fostering a safe, inclusive, high-performing culture. Key Responsibilities of the HR Business Partner: Partner with site leaders to deliver people plans aligned to operational priorities. Coach and support managers to strengthen leadership capability. Lead on organisational design, workforce planning and change programmes. Oversee talent management, succession planning and skills development. Work with L&D partners to ensure training aligns to operational needs. Champion engagement, inclusion, safety and continuous improvement. Manage complex ER cases (including up to tribunal) and support industrial relations, including union engagement and collective consultations. Use people data to inform decisions and improve workforce performance. Ensure consistent, compliant HR practice and contribute to UK-wide HR projects. Key requirements of the HR Business Partner: Strong HR Generalist experience within operational, manufacturing or distribution environments. Experience working with both unionised and non-unionised teams. Confidence managing complex ER matters and leading consultation on working practices. Broad HR expertise across talent, engagement, wellbeing and performance. Analytical, organised and able to work at pace across multiple priorities. CIPD qualified (or equivalent) with flexibility to travel across the region and occasionally UK-wide. A collaborative, resilient style with a commitment to safety, integrity and continuous improvement. Why Join? Influence people strategy across multiple sites. Work in a supportive, close-knit HR team. A varied, hands-on role with real scope to drive positive change. If you are interested in this HR Business Partner position and feel your experience matches the criteria, then please apply now for immediate consideration or for more information please contact Kerry Norman. Medlock Partners are a professional services recruitment specialist operating across the UK. We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. If you do not hear from us within 48 hours please assume that your application has been unsuccessful on this occasion.

Assistant Management Accountant Cheshire West @£35k plus study support We are currently working with a long-established manufacturing business in Cheshire West as they look to appoint a part-qualified Assistant Management Accountant during an exciting period of transformation. Reporting to the Management Accountant and with access to support and development from outstanding senior leaders, this is an incredible opportunity for an ambitious and motivated individual to gain excellent exposure in a fast-moving environment whilst continuing their studies. This individual will play a key role in supporting the delivery of high-quality management information and insightful analysis to senior stakeholders. Management Accountant responsibilities: Support with the production of timely monthly management accounts Accruals, prepayments, journals Balance sheet reconciliation Variance analysis Liaise closely with multiple departments such as supply chain and production Assist in providing costing data analysis for various elements of the business Assist with reporting on KPI data relevant to manufacturing performance Ensure compliance with internal policies and external regulatory requirements Build strong working relationships with non-finance stakeholders Act as a point of contact for various financial queries Skills & Experience Required: Part-Qualified studier (ACCA / CIMA or equivalent) Previous exposure to supporting with management accounting, ideally in manufacturing Confident communicator Tenacious and hungry to learn and develop Strong analytical skills Ability to work in fast-paced environment Strong Excel and finance systems skills In return, you will receive excellent exposure and study support combined with strong mentorship. You will also be joining a business where internal progression is key, allowing for long-term development within the business.

Interim Senior Organisation Design & Transformation Lead 12-month contract Inside IR35 Hybrid (Northwest England based preferred) The organisation A large, nationally significant organisation delivering critical public services and long-term infrastructure programmes, with c.3,000 employees. Following a period of cost reduction and revised funding, the organisation is now focused on stabilising, reshaping, and preparing for future growth. The role A senior, delivery-focused interim role reporting directly to the HR Director. You will take full ownership of a major organisation design and transformation programme, operating at executive level. This is not an advisory role you will be accountable for delivery. Key Responsibilities of the Interim Senior Organisation Design & Transformation Lead: Deliver large-scale organisation design and transformation Align support functions to core service value streams Lead change management, consultation and workforce engagement Manage senior stakeholders and introduce clear performance accountability Work closely with a small HR team, uplifting capability through delivery Key requirements of the Interim Senior Organisation Design & Transformation Lead: Proven delivery of complex organisational change Strong organisation design capability Senior stakeholder and workforce engagement experience Pragmatic, resilient, delivery-led mindset Public sector or regulated environment experience beneficial, not essential Practical details Contract: Interim, Inside IR35 Duration: 12 months minimum Start: ASAP Working pattern: Hybrid, managing own diary Travel: Regular Northwest presence; occasional UK travel Location: North-based candidates preferred Competitive Inside IR35 day rate, aligned to seniority and scale of delivery If you are interested in this Interim Senior Organisation Design & Transformation Lead position and feel your experience matches the criteria, then please apply now for immediate consideration or for more information please contact Kerry Norman. Medlock Partners are a professional services recruitment specialist operating nationally. We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. If you do not hear from us within 48 hours please assume that your application has been unsuccessful on this occasion.

HR Data & Insights Analyst Flexible hybrid working options available preferably based in the North of England due to proximity to offices Flexible in terms of base however North would be preference 12-month interim role negotiable day rate This is an exciting opportunity to partner with a complex services organisation going through a period of change and transformation on a 12-month interim basis. Reporting into an inspiring and supportive HR Director, you will be responsible for managing and analysing people data and providing insights to support business decision-making. You will manage data integrity, quality, reporting and process improvement, while leveraging people data to drive strategic HR initiatives. You will support the wider HR function and act as the primary contact for internal and external stakeholders on reporting and data requests. This role requires a blend of technical expertise, analytical capability and strong knowledge of HR systems and reporting tools. Key Responsibilities of the HR Data & Insights Analyst: System Management Manage and maintain people data within HR systems, ensuring data integrity and reporting functionality Educate HR and the wider business on data integrity and best explaining using data warehouse and Power BI insights Collaborate with performance and analytics colleagues to share best practice and drive system improvements Manage data interfaces with learning and recruitment systems Maintain standards for data input, reporting structures, hierarchies, processes, training and guidance Data Integrity & Reporting Lead all routine, cyclical and ad hoc HR reporting Produce and analyse reports to support decision-making, workforce planning and compliance Identify trends and provide insights to enable early intervention and proactive action Provide analytics and recommendations to HR leadership and business partners Drive continuous improvement and automation of reporting to reduce manual effort Ensure reporting SLAs are met to agreed timescales and standards Own key people data tools, including labour cost and efficiency tracking Support HR projects such as organisational design and transformation initiatives Support data migration and reconciliation to maintain single sources of truth Represent HR in wider performance reporting and external people analytics forums Compliance & Security Ensure compliance with data protection regulations and organisational policies Key requirements of the HR Data & Insights Analyst: Essential Strong experience with HR systems and reporting functionality Excellent data management and analytical skills, with the ability to generate meaningful insights Experience using data analytics and visualisation tools (e.g. Power BI) Advanced digital literacy, particularly Microsoft Excel and PowerPoint Good understanding of the employee lifecycle, including payroll and benefits Ability to prioritise effectively and work to tight deadlines across multiple stakeholders Articulate and confident presenting to the Board. Experience with enterprise HR systems and reporting tools would be preferable Strong planning and organisational skills Ability to identify improvement opportunities and influence stakeholders Collaborative team player with a proactive mindset Relevant HR, business or analytical qualification, or equivalent experience If you are interested in this HR Data & Insights Analyst position and you feel your experience matches the criteria, please apply now for immediate consideration or for more information please contact Kerry Norman. Medlock Partners are a professional services recruitment specialist. We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. If you do not hear from us within 48 hours please assume that your application has been unsuccessful on this occasion.

HR Manager Permanent Part Time circa 22.5 hours per week with flexibility over which days are worked A flexible hybrid working arrangement is offered Full time salary offered between £40k-42k however a pro rota salary will be offered Our client is seeking a Part Time HR Manager to join their growing company. This is a standalone role, reporting into the Financial Controller and working closely with Department Heads to lead on the full employee lifecycle including reviewing and updating all HR documentation. The successful person will take the lead on all things HR including relevant projects to support organisational development and employee engagement. This role would suit a Part Time HR Manager with strong Operational HR experience who can also support the business strategically. This is a new hands-on role in an exciting and vibrant business, working within a multi-site operation, and will be part of an ongoing programme to help develop the business as it grows, to ensure that its procedures and reporting remain robust, and that the business complies with laws & regulations and with best practice. You will also ensure that its HR strategy is fully reflected in the policies, culture, and employee engagement processes. The role will give you a valuable insight into all aspects of the business, and you will gain experience of a wide variety of business practices. You will have the opportunity to add significant value across the business as it works towards its strategic goals. Key responsibilities of the Part Time HR Manager: Your key responsibility is the development of HR strategy, and feeding this through into policies and procedures which are compliant and up to date with legislative requirements and best practice. In addition, you will be responsible for: The development and maintenance of the company s HR policies and procedures Producing monthly information for management reporting and for the various stakeholders. Instrumental in the development and improvement of the HR function and the integration of different strands of the business. In addition, you will have the opportunity to assist with ad hoc projects and issues as necessary. Ensuring that HR files and information held on our HR system (BreatheHR) are up to date and complete however a new HRIS will be implemented, and this person will be part of the implementation process. Dealing with HR issues and queries as they arise Liaising with finance on the monthly payroll process, to ensure the process runs slickly as the business grows Development of recruitment strategy, policies and procedures Compliance with GDPR as necessary The development and roll out of employee engagement programmes Formalising the development of training and development records Integrating the HR aspects of acquired parts of the business into the standard approach Driving other HR initiatives to bring the business into line with best practice Key requirements for the Part Time HR Manager: CIPD qualification Experience of and a good understanding of employment law and HR management, and their practical application in a business environment. Flexible attitude, ability to perform under pressure. A commitment to quality and a thorough approach to the work. Excellent communication skills and have a professional and positive attitude to colleagues and customers Are willing to learn and to take on new tasks Are comfortable challenging the status quo and raising issues with more senior colleagues Are able to work independently and collaboratively as part of a team Demonstrate a methodical and structured approach to work and accountability for their work Experience with Sage Line 50, Excel and Word would be highly advantageous. If you are interested in this Part Time HR Manager position and feel your experience matches the criteria then please apply now for immediate consideration or for more information please contact Kerry Norman. Medlock Partners are a professional services recruitment specialist operating across the Northwest of England. We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. If you do not hear from us within 48 hours please assume that your application has been unsuccessful on this occasion.