What will you be doing here? In short, you'll be helping to direct a talented design team through exciting projects that push people out of their comfort zone, growing better product designers and delivering award winning work. With support from business leadership, you will be: Guiding new fintech propositions from ideation through to launch, creating strong partnerships with client sponsors, earning complete trust in your design guidance Be the primary expert in fast-paced, iterative design - drawing on your impressive design eye and sixth sense for simple UX patterns Be relied upon to lead teams of designers, thinkers, researchers and makers from all walks of life who are at the top of their game Amplifying your voice as a designer. You will be expected to develop an external profile as one of the key design faces within the company. Contributing articles and appearing on youtube shows or global podcasts - clients should want to come and work with YOU. As one of the most senior people in our ventures business you will work closely with our VP Design to continue to evolve how we make design success repeatable, develop individuals, make the right hires, create the right culture, and play nicely with other teams. Contribute to our streamlined business development process. We don't do pointless pitch theatre - instead your role is to bring trustworthy, credible expertise to client conversations and feeding into scoping discussions to make sure we accurately estimate projects. What will you - not - be doing here? You won't be working on one thing for years on end You won't be just working on the meaningless details as a small cog in a big corporate machine You won't be waiting for permission before trying anything out - just go for it What do we like? Flair Greater automation results in greater conformity - you've got to bring the memorably weird bits. You embrace a blank page and have the conceptual and visual ability to draw on the patterns you already know, but add that something special that makes people say 'damn, that's slick'. Empathetic leadership At this level you've learnt how to get the best out of different personalities. You're able to create a mutual trust where it's ok to fail and it's ok for people to bring their true selves to work. You recognise there can be more than one correct answer and micro-management ain't your bag. Confident storytelling You tell an incredible story around any piece of work - it doesn't just look good, but you can explain why it's been created that way, to anyone who needs to hear it - from breakfast buffet to boardroom. And hopefully make them laugh along the way. Problem solving Any product designer worth their salt can make a clean UI, but we're after exceptional thinkers who can make sense of the complicated and crucially can organise and prioritise those thoughts. Guiding teams to translate that into solutions, flows and layouts that people instantly find familiar and usable. Drive We're not talking about motivation here, that should be a given. All of our people at all levels are free to own their project work and think creatively, but you should be able to initiate and drive through ideas that improve how we work. You need to care about the quality of all of our work and the impact it will have on the lives of the people you're creating it for. What experience are we looking for? With at least 10 years start-up, agency, studio, or in-house experience, you: Have defined and iterated the design process end-to-end, always optimising, while being a vocal advocate for design within the company You bring not only an innate understanding of UI patterns , but consistently demonstrate how to create memorable interactions - despite design trends driving towards less originality. Your UX knowledge is second to none and you are able to join up discreet parts of a customer experience and map it across user flows , sketches and prototypes You have always put things into the hands of customers quickly and often, defining how teams use customer feedback to iterate a product or idea You can demonstrate a deep understanding of the relationship between brand and product. You know when to create lovable moments of serendipity, or when to simply rely on consistency You are a master of design ops. You have likely designed and owned a design system , you know how to manage component updates across a team and have a strong opinion on how a product can scale effectively with design and development completely aligned. You are a master of ideation sprints and can own a room. You've dealt with every curveball, iterated the process during the lunch break, subtly steered big egos away from bad ideas. You can pull a workshop out of nowhere and can get from customer insight to concept with no pointless tasks. You are a genuine T-shape and have built an understanding of how design intersects with adjacent disciplines including product management, engineering and customer research Do I need financial services experience? It's definitely a real bonus, but not 100% essential. We are making his hire for the long term and the right candidate will build industry knowledge quickly. If you arrive here really knowing your design onions, our UX research tool Pulse will give you access to recordings of every fintech interaction you'd ever want to see and provides the bedtime reading to get you up to speed. Importantly, we are not a bank or a traditional consultancy and the environment is similar to a startup or design studio. Who will you be working with? In the last 7 years we have built an amazing team from the best in start-ups, design studios, agencies and financial services. Our people have co-founded and grown challengers like Monzo, Starling, and Tandem, led the technology platforms at Nutmeg, Betfair and beyond. You will join the design practice, helping to create innovative products for our clients and working with people who've been creating the digital FS services you may now own a card from. Find more about us here:
Jan 30, 2024
Full time
What will you be doing here? In short, you'll be helping to direct a talented design team through exciting projects that push people out of their comfort zone, growing better product designers and delivering award winning work. With support from business leadership, you will be: Guiding new fintech propositions from ideation through to launch, creating strong partnerships with client sponsors, earning complete trust in your design guidance Be the primary expert in fast-paced, iterative design - drawing on your impressive design eye and sixth sense for simple UX patterns Be relied upon to lead teams of designers, thinkers, researchers and makers from all walks of life who are at the top of their game Amplifying your voice as a designer. You will be expected to develop an external profile as one of the key design faces within the company. Contributing articles and appearing on youtube shows or global podcasts - clients should want to come and work with YOU. As one of the most senior people in our ventures business you will work closely with our VP Design to continue to evolve how we make design success repeatable, develop individuals, make the right hires, create the right culture, and play nicely with other teams. Contribute to our streamlined business development process. We don't do pointless pitch theatre - instead your role is to bring trustworthy, credible expertise to client conversations and feeding into scoping discussions to make sure we accurately estimate projects. What will you - not - be doing here? You won't be working on one thing for years on end You won't be just working on the meaningless details as a small cog in a big corporate machine You won't be waiting for permission before trying anything out - just go for it What do we like? Flair Greater automation results in greater conformity - you've got to bring the memorably weird bits. You embrace a blank page and have the conceptual and visual ability to draw on the patterns you already know, but add that something special that makes people say 'damn, that's slick'. Empathetic leadership At this level you've learnt how to get the best out of different personalities. You're able to create a mutual trust where it's ok to fail and it's ok for people to bring their true selves to work. You recognise there can be more than one correct answer and micro-management ain't your bag. Confident storytelling You tell an incredible story around any piece of work - it doesn't just look good, but you can explain why it's been created that way, to anyone who needs to hear it - from breakfast buffet to boardroom. And hopefully make them laugh along the way. Problem solving Any product designer worth their salt can make a clean UI, but we're after exceptional thinkers who can make sense of the complicated and crucially can organise and prioritise those thoughts. Guiding teams to translate that into solutions, flows and layouts that people instantly find familiar and usable. Drive We're not talking about motivation here, that should be a given. All of our people at all levels are free to own their project work and think creatively, but you should be able to initiate and drive through ideas that improve how we work. You need to care about the quality of all of our work and the impact it will have on the lives of the people you're creating it for. What experience are we looking for? With at least 10 years start-up, agency, studio, or in-house experience, you: Have defined and iterated the design process end-to-end, always optimising, while being a vocal advocate for design within the company You bring not only an innate understanding of UI patterns , but consistently demonstrate how to create memorable interactions - despite design trends driving towards less originality. Your UX knowledge is second to none and you are able to join up discreet parts of a customer experience and map it across user flows , sketches and prototypes You have always put things into the hands of customers quickly and often, defining how teams use customer feedback to iterate a product or idea You can demonstrate a deep understanding of the relationship between brand and product. You know when to create lovable moments of serendipity, or when to simply rely on consistency You are a master of design ops. You have likely designed and owned a design system , you know how to manage component updates across a team and have a strong opinion on how a product can scale effectively with design and development completely aligned. You are a master of ideation sprints and can own a room. You've dealt with every curveball, iterated the process during the lunch break, subtly steered big egos away from bad ideas. You can pull a workshop out of nowhere and can get from customer insight to concept with no pointless tasks. You are a genuine T-shape and have built an understanding of how design intersects with adjacent disciplines including product management, engineering and customer research Do I need financial services experience? It's definitely a real bonus, but not 100% essential. We are making his hire for the long term and the right candidate will build industry knowledge quickly. If you arrive here really knowing your design onions, our UX research tool Pulse will give you access to recordings of every fintech interaction you'd ever want to see and provides the bedtime reading to get you up to speed. Importantly, we are not a bank or a traditional consultancy and the environment is similar to a startup or design studio. Who will you be working with? In the last 7 years we have built an amazing team from the best in start-ups, design studios, agencies and financial services. Our people have co-founded and grown challengers like Monzo, Starling, and Tandem, led the technology platforms at Nutmeg, Betfair and beyond. You will join the design practice, helping to create innovative products for our clients and working with people who've been creating the digital FS services you may now own a card from. Find more about us here:
What will you be doing here? In short, you'll be working across a number of exciting projects and ventures that push people out of their comfort zone. Striking the right balance between hands-on delivery and hands-off direction you'll be growing better product managers and delivering award winning work. At 11:FS, Product is taken from inception, all the way to growing and scaling the product with JTBD (Jobs to be done). With support from business leadership, you will be: Leading client engagements by guiding new fintech propositions from ideation through to launch, creating strong partnerships with client sponsors and earning complete trust in your guidance Working across multiple client projects either in an advisory capacity, or by rolling up your sleeves and getting stuck into the delivery of the work Providing unrivaled expertise in the customer, commercial, operational and technical challenges faced by our financial service clients Be relied upon to direct multidisciplinary teams of product managers, designers, researchers, engineers and makers from all walks of life who are at the top of their game, alongside direct line management We don't do pointless pitch theatre, but we do let potential clients meet our people - your role in business development is to promote trustworthy, credible expertise, create new proposals when required, and to feed into scoping discussions to make sure we accurately estimate projects. Be a product ambassador for 11:FS externally at events, conferences, in articles and on podcasts. Clients should want to work with us because they want to work with YOU. As one of the more senior people in our ventures business you will work closely with our leadership to continue to evolve how we make success repeatable, develop individuals, make the right hires, create the right product-focused culture, and play nicely with other teams What will you - not - be doing here? You won't be working on one thing for years on end You won't be just working on the meaningless details as a small cog in a big corporate machine You won't be waiting for permission before trying anything out - at your level you need to see an opportunity and make things happen What do we like? Ability to inspire Your passion is always evident and you are able to inspire 11:FS or client teams to create better solutions. Problem solving You need to be comfortable at every level of detail. Some ventures require us to paint a broad but compelling product vision, at other times you need to be comfortable getting into every bolt and bracket of a solution. We're looking for a problem solver who has experience at both ends of the spectrum. Empathetic leadership At this level you've learnt how to get the best out of different personalities across disciplines. You're able to create a mutual trust where it's ok to fail and it's ok for people to bring their true selves to work. You recognise there can be more than one correct answer and micro-management ain't your bag. Confident storytelling You tell an incredible story around any piece of work, roadmap, big vision or tiny feature - to anyone who needs to hear it. From breakfast buffet to boardroom. And hopefully make them laugh along the way. Drive We're not talking about motivation here, that should be a given. All of our people at all levels are free to own their project work and think creatively, but you should be able to initiate and drive through ideas that improve how we work and processes. You need to care about the quality of all of our work and the impact it will have on the lives of the people you're creating it for. What experience are we looking for? With preferably at least 10 years start-up, agency, studio, or in-house experience, the ideal candidate will have: Led teams to launch or scale products in a continuous product development and discovery environment. Your experience makes you comfortable setting up and sitting across feature squads, owning the roadmap and velocity. Deep experience working with customer research and business strategy inputs to inform clear product strategy. You have shaped and owned go to market strategies multiple times. You have experience owning compelling narratives that unlock stakeholder buy-in, with skills in forming strong relationships with senior figures in businesses You have a few years experience line managing team members and feeding into strategic objectives for the team or department You have a strong commercial sense of the cost to a business of different teams, actions and outputs. Your experience makes you adept at estimating the effort required to deliver outcomes. The worst product managers read a book once and believe they know everything. You nurture a passion for the product craft and across your career to date have made it your mission to keep abreast of the latest developments in the space. You are a genuine T-shape and have built a clear point of view on how product best intersects with adjacent disciplines including design, engineering and customer research Do I need financial services experience? Yes. Preferred candidates will have developed deep domain knowledge in an area of financial services or closely adjacent industries (such as payments, cards, FX, investments, digital retail/SME banking, wealth management etc.). We are making this hire for the long term though and the right candidate will continue to build that industry knowledge as they progress in the role. Importantly, we are not a bank or a traditional consultancy and the environment is similar to a startup or design studio. Who will you be working with? In the last 7 years we have built an amazing team from the best in start-ups, product studios, agencies and financial services companies. Our people have co-founded and grown challengers like Monzo, Starling, and Tandem, led the technology platforms at Nutmeg, Betfair and beyond and worked for some of the biggest banks in the UK, such as Barclays. You will join the product practice, helping to create innovative products for our clients and working with people who've been creating the digital FS services you may now own a card from.
Jan 30, 2024
Full time
What will you be doing here? In short, you'll be working across a number of exciting projects and ventures that push people out of their comfort zone. Striking the right balance between hands-on delivery and hands-off direction you'll be growing better product managers and delivering award winning work. At 11:FS, Product is taken from inception, all the way to growing and scaling the product with JTBD (Jobs to be done). With support from business leadership, you will be: Leading client engagements by guiding new fintech propositions from ideation through to launch, creating strong partnerships with client sponsors and earning complete trust in your guidance Working across multiple client projects either in an advisory capacity, or by rolling up your sleeves and getting stuck into the delivery of the work Providing unrivaled expertise in the customer, commercial, operational and technical challenges faced by our financial service clients Be relied upon to direct multidisciplinary teams of product managers, designers, researchers, engineers and makers from all walks of life who are at the top of their game, alongside direct line management We don't do pointless pitch theatre, but we do let potential clients meet our people - your role in business development is to promote trustworthy, credible expertise, create new proposals when required, and to feed into scoping discussions to make sure we accurately estimate projects. Be a product ambassador for 11:FS externally at events, conferences, in articles and on podcasts. Clients should want to work with us because they want to work with YOU. As one of the more senior people in our ventures business you will work closely with our leadership to continue to evolve how we make success repeatable, develop individuals, make the right hires, create the right product-focused culture, and play nicely with other teams What will you - not - be doing here? You won't be working on one thing for years on end You won't be just working on the meaningless details as a small cog in a big corporate machine You won't be waiting for permission before trying anything out - at your level you need to see an opportunity and make things happen What do we like? Ability to inspire Your passion is always evident and you are able to inspire 11:FS or client teams to create better solutions. Problem solving You need to be comfortable at every level of detail. Some ventures require us to paint a broad but compelling product vision, at other times you need to be comfortable getting into every bolt and bracket of a solution. We're looking for a problem solver who has experience at both ends of the spectrum. Empathetic leadership At this level you've learnt how to get the best out of different personalities across disciplines. You're able to create a mutual trust where it's ok to fail and it's ok for people to bring their true selves to work. You recognise there can be more than one correct answer and micro-management ain't your bag. Confident storytelling You tell an incredible story around any piece of work, roadmap, big vision or tiny feature - to anyone who needs to hear it. From breakfast buffet to boardroom. And hopefully make them laugh along the way. Drive We're not talking about motivation here, that should be a given. All of our people at all levels are free to own their project work and think creatively, but you should be able to initiate and drive through ideas that improve how we work and processes. You need to care about the quality of all of our work and the impact it will have on the lives of the people you're creating it for. What experience are we looking for? With preferably at least 10 years start-up, agency, studio, or in-house experience, the ideal candidate will have: Led teams to launch or scale products in a continuous product development and discovery environment. Your experience makes you comfortable setting up and sitting across feature squads, owning the roadmap and velocity. Deep experience working with customer research and business strategy inputs to inform clear product strategy. You have shaped and owned go to market strategies multiple times. You have experience owning compelling narratives that unlock stakeholder buy-in, with skills in forming strong relationships with senior figures in businesses You have a few years experience line managing team members and feeding into strategic objectives for the team or department You have a strong commercial sense of the cost to a business of different teams, actions and outputs. Your experience makes you adept at estimating the effort required to deliver outcomes. The worst product managers read a book once and believe they know everything. You nurture a passion for the product craft and across your career to date have made it your mission to keep abreast of the latest developments in the space. You are a genuine T-shape and have built a clear point of view on how product best intersects with adjacent disciplines including design, engineering and customer research Do I need financial services experience? Yes. Preferred candidates will have developed deep domain knowledge in an area of financial services or closely adjacent industries (such as payments, cards, FX, investments, digital retail/SME banking, wealth management etc.). We are making this hire for the long term though and the right candidate will continue to build that industry knowledge as they progress in the role. Importantly, we are not a bank or a traditional consultancy and the environment is similar to a startup or design studio. Who will you be working with? In the last 7 years we have built an amazing team from the best in start-ups, product studios, agencies and financial services companies. Our people have co-founded and grown challengers like Monzo, Starling, and Tandem, led the technology platforms at Nutmeg, Betfair and beyond and worked for some of the biggest banks in the UK, such as Barclays. You will join the product practice, helping to create innovative products for our clients and working with people who've been creating the digital FS services you may now own a card from.
As our People Partner you'll be on a mission to foster a collaborative, high performing, inclusive and healthy culture where our Elevens thrive and talent is unleashed. This role will roughly be split with 70% of the person's time focusing on People Experience, and the other 30% supporting with hiring and attraction. This role will be fundamental in driving 11:FS's strategy and growth through a people lens. The finer details of the role Manage all aspects of the employee life cycle, including onboarding, probation, policies & process improvement, performance management, benefits, payroll review, L&D, engagement/EVP, retention, reward and offboarding. Provide proactive support, coaching, and guidance on all things people related to senior leaders and managers. Develop and deliver scalable initiatives, policies and embed our rituals and rhythms to supercharge the employee experience, job satisfaction, and morale. Lead on complex employee relations cases with empathy and have a focus on upskilling managers in order to mitigate risks and minimise escalations. Act as a strategic partner, working closely with senior stakeholders and Workforce Ops Manager to determine future hires and develop robust recruitment plans and strategies. Support with the recruitment process, including sourcing and selection, screening, interviewing, offer management and contracts. Occasionally working with agencies on niche roles. Ideate, improve and be a key driver in shaping our DE&I, Values and Wellbeing strategy and roadmap. Ensuring utilisation & data integrity of all people systems. This includes BambooHR, 15Five, CultureAmp, Enboarder, Google Suite, Notion, Greenhouse. Proactively identify people issues and trends within the business using HR metrics/KPIs, and work with key stakeholders to formulate solutions. We'd like to hear from you if you Have 5+ years of generalist HR experience, ideally as a People Partner within a fast-growing, Digital/Technology, FinTech or Start-Up. Have strong knowledge of UK employment law and best practice and experience with restructure, change and developing HR strategies. Have previous recruitment experience and comfortable hiring a range of types of roles - we need support for hiring everything from Product to Sales to Tech roles. Are confident working in a standalone HR role - you will have support from the CoS, Workforce Ops manage and the SLT. Genuinely care about working with employees, offering empathy, building trust quickly throughout your area of responsibility. Possess outstanding communication skills, are proactive and adapt to different types of situations with authenticity and a can-do attitude approach. Can demonstrate analytical, problem solving and decision making skills. Are organised and have a high attention to detail. Can work under pressure and meet deadlines while working with ambiguity. Are results-oriented mindset, not scared by stretch goals. Benefits Competitive salary
Dec 06, 2023
Full time
As our People Partner you'll be on a mission to foster a collaborative, high performing, inclusive and healthy culture where our Elevens thrive and talent is unleashed. This role will roughly be split with 70% of the person's time focusing on People Experience, and the other 30% supporting with hiring and attraction. This role will be fundamental in driving 11:FS's strategy and growth through a people lens. The finer details of the role Manage all aspects of the employee life cycle, including onboarding, probation, policies & process improvement, performance management, benefits, payroll review, L&D, engagement/EVP, retention, reward and offboarding. Provide proactive support, coaching, and guidance on all things people related to senior leaders and managers. Develop and deliver scalable initiatives, policies and embed our rituals and rhythms to supercharge the employee experience, job satisfaction, and morale. Lead on complex employee relations cases with empathy and have a focus on upskilling managers in order to mitigate risks and minimise escalations. Act as a strategic partner, working closely with senior stakeholders and Workforce Ops Manager to determine future hires and develop robust recruitment plans and strategies. Support with the recruitment process, including sourcing and selection, screening, interviewing, offer management and contracts. Occasionally working with agencies on niche roles. Ideate, improve and be a key driver in shaping our DE&I, Values and Wellbeing strategy and roadmap. Ensuring utilisation & data integrity of all people systems. This includes BambooHR, 15Five, CultureAmp, Enboarder, Google Suite, Notion, Greenhouse. Proactively identify people issues and trends within the business using HR metrics/KPIs, and work with key stakeholders to formulate solutions. We'd like to hear from you if you Have 5+ years of generalist HR experience, ideally as a People Partner within a fast-growing, Digital/Technology, FinTech or Start-Up. Have strong knowledge of UK employment law and best practice and experience with restructure, change and developing HR strategies. Have previous recruitment experience and comfortable hiring a range of types of roles - we need support for hiring everything from Product to Sales to Tech roles. Are confident working in a standalone HR role - you will have support from the CoS, Workforce Ops manage and the SLT. Genuinely care about working with employees, offering empathy, building trust quickly throughout your area of responsibility. Possess outstanding communication skills, are proactive and adapt to different types of situations with authenticity and a can-do attitude approach. Can demonstrate analytical, problem solving and decision making skills. Are organised and have a high attention to detail. Can work under pressure and meet deadlines while working with ambiguity. Are results-oriented mindset, not scared by stretch goals. Benefits Competitive salary