Tyler Mason Consultants

Full-time/Permanent, Mon - Fri, 9am until 5pm, 35 hours per week. The Key Accounts service Administrator will support the Key Accounts Manager by overseeing administrative duties, service scheduling, client communication, and portal management for a designated portfolio of key accounts. This role ensures accurate reporting, smooth operational delivery, and consistent support across all service activities. Key Responsibilities Account Coordination & Administration Act as the internal liaison for all coordination activities relating to assigned key accounts. Manage day-to-day administrative duties including reporting, documentation control, and client updates. Maintain and update client portals with service reports, attendance notes, KPIs, visit documents, and compliance files. Prepare reports, data packs, and supporting materials for monthly client presentations and quarterly business reviews. Ensure accurate record keeping of client communications, service history, contract details, and account-specific notes. Service Scheduling & Operational Support Schedule routine, reactive, and project-based visits for technicians aligned to assigned accounts. Handle access requests, emergency callouts, special instructions, and operational queries promptly. Ensure all job work is logged, costed, and updated correctly within internal systems. Monitor technician task completion, follow up on outstanding works, and escalate delays where required. Assist in monitoring technician performance, workload balance, and scheduling efficiency for the allocated accounts. Client Communication & Support Support the Key Accounts Manager in maintaining professional communication with key account clients. Provide timely updates to clients regarding schedules, completed work, and outstanding actions. Respond to client queries efficiently and escalate issues where required. Assist in the preparation of agendas, presentation documents, and reports for client meetings and reviews. Collaboration & Internal Liaison Work closely with technicians, service managers, service controllers, and the Key Accounts Manager. Ensure effective communication across departments to maintain service quality and meet client expectations. Provide account insight and feedback to support continuous improvement and service development. Coordinate information flow between departments to ensure a consistent and professional service experience. Requirements: Key Accounts service Administrator Experience in custome support, service administration, scheduling, coordination roles. Strong organisational skills with exceptional attention to detail. Excellent written and verbal communication abilities. Proficiency with Microsoft Office and service/CRM management software. Ability to manage multiple tasks in a fast-paced service environment. Customer-focused approach with strong interpersonal skills and a proactive mindset. Benefits Competitive salary and performance-related bonus scheme. Pension scheme. Health and wellbeing programme. Comprehensive training and career development opportunities. 20 days annual leave (plus bank holidays).