Location: London (In-Office, 4+ days/week) Team: Executive Reports to: CTO Welcome to the video first world From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read. This is true both at home and at work. If you're reading this and nodding, check out our brand video . Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now. Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers and what 1,200+ people say on G2 . In February 2024, G2 named us as the fastest growing company in the world. Today, we're at a $2.1bn valuation and we recently raised our Series D. This brings our total funding to over $330M from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The Role We're hiring a Technical Associate to support our Chief Technology Officer (CTO) in scaling our technical organization. This is a high-impact generalist role , modeled after the Technical Assistant position Amazon uses to accelerate senior leadership. You'll operate as a Chief of Staff for all things technical , partnering with the CTO and working across Product, Engineering, R&D, Design, Data, and Growth. You'll be responsible for driving key initiatives, managing high-priority projects, and serving as a strategic connector across teams. This is not an admin role. You'll be in the room where big decisions get made and expected to influence them. You'll help the CTO ( ) stay focused, informed, and effective and you'll multiply the output of the org. What You'll Do Drive Strategic Projects: Take ownership of ambiguous, high-leverage projects that span product, tech, and operations. Support CTO Decision-Making: Bring clarity, context, and structure to technical and strategic conversations. Orchestrate Cross-Functional Execution: Keep the trains running across product, engineering, data, and research initiatives. Communicate Clearly: Write internal strategy docs, synthesize technical inputs, and help prep comms for leadership and board-level discussions. Influence Without Authority: Work with senior ICs and leaders to keep momentum high, unblock progress, and align priorities. Be a Force Multiplier: Identify friction, fill gaps, and ensure the CTO is operating at their highest leverage. What You'll Need 4-8+ years in product, engineering, strategy, operations, or consulting (startups or high-growth tech preferred). A strong technical understanding - enough to engage productively with engineers, researchers, and product leaders. Proven experience managing complex projects with multiple stakeholders. Clear, structured communication skills - both verbal and written. Bias toward action. You get things done, even when the path is murky. High trust, low ego. You know when to lead and when to listen. Exceptional prioritization and time management. You're comfortable juggling a lot. Bonus Points Experience in a Chief of Staff, TA, product strategy, or hybrid product/ops role. Previous work with CTOs, technical founders, or exec teams. Background in AI, dev tools, or deep tech. What Success Looks Like 30 days: You've built trust with the CTO, identified priority workstreams, and started owning small initiatives. 90 days: You're running multiple high-velocity projects and helping keep the org aligned across product + tech. 6-12 months: You're a trusted right-hand to the CTO and a visible operator across the technical leadership team. Location This role is based in our London office , with 4+ days/week in person expected. You'll work closely with our technical and executive teams in a fast-paced, high-context environment. Why You'll Love It Here At Synthesia, you'll move fast, learn fast, and help build a category-defining company. We value ownership , clarity , and momentum - and you'll be empowered to drive all three. You'll be surrounded by thoughtful, ambitious teammates working at the cutting edge of AI and video. Create a Job Alert Interested in building your career at Synthesia? Get future opportunities sent straight to your email. Apply for this job First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile You're welcome to use this field share any context that would be useful for the person reviewing your application to read. This role will require you to be based out of London 4+ days a week - is this acceptable to you? Select Are you legally authorised to work in the country you wish to work in without the need for visa sponsorship? Select Do you require ongoing employer support to maintain your right to work (e.g., visa renewals or work permit sponsorship)? Select
Aug 07, 2025
Full time
Location: London (In-Office, 4+ days/week) Team: Executive Reports to: CTO Welcome to the video first world From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read. This is true both at home and at work. If you're reading this and nodding, check out our brand video . Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now. Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers and what 1,200+ people say on G2 . In February 2024, G2 named us as the fastest growing company in the world. Today, we're at a $2.1bn valuation and we recently raised our Series D. This brings our total funding to over $330M from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The Role We're hiring a Technical Associate to support our Chief Technology Officer (CTO) in scaling our technical organization. This is a high-impact generalist role , modeled after the Technical Assistant position Amazon uses to accelerate senior leadership. You'll operate as a Chief of Staff for all things technical , partnering with the CTO and working across Product, Engineering, R&D, Design, Data, and Growth. You'll be responsible for driving key initiatives, managing high-priority projects, and serving as a strategic connector across teams. This is not an admin role. You'll be in the room where big decisions get made and expected to influence them. You'll help the CTO ( ) stay focused, informed, and effective and you'll multiply the output of the org. What You'll Do Drive Strategic Projects: Take ownership of ambiguous, high-leverage projects that span product, tech, and operations. Support CTO Decision-Making: Bring clarity, context, and structure to technical and strategic conversations. Orchestrate Cross-Functional Execution: Keep the trains running across product, engineering, data, and research initiatives. Communicate Clearly: Write internal strategy docs, synthesize technical inputs, and help prep comms for leadership and board-level discussions. Influence Without Authority: Work with senior ICs and leaders to keep momentum high, unblock progress, and align priorities. Be a Force Multiplier: Identify friction, fill gaps, and ensure the CTO is operating at their highest leverage. What You'll Need 4-8+ years in product, engineering, strategy, operations, or consulting (startups or high-growth tech preferred). A strong technical understanding - enough to engage productively with engineers, researchers, and product leaders. Proven experience managing complex projects with multiple stakeholders. Clear, structured communication skills - both verbal and written. Bias toward action. You get things done, even when the path is murky. High trust, low ego. You know when to lead and when to listen. Exceptional prioritization and time management. You're comfortable juggling a lot. Bonus Points Experience in a Chief of Staff, TA, product strategy, or hybrid product/ops role. Previous work with CTOs, technical founders, or exec teams. Background in AI, dev tools, or deep tech. What Success Looks Like 30 days: You've built trust with the CTO, identified priority workstreams, and started owning small initiatives. 90 days: You're running multiple high-velocity projects and helping keep the org aligned across product + tech. 6-12 months: You're a trusted right-hand to the CTO and a visible operator across the technical leadership team. Location This role is based in our London office , with 4+ days/week in person expected. You'll work closely with our technical and executive teams in a fast-paced, high-context environment. Why You'll Love It Here At Synthesia, you'll move fast, learn fast, and help build a category-defining company. We value ownership , clarity , and momentum - and you'll be empowered to drive all three. You'll be surrounded by thoughtful, ambitious teammates working at the cutting edge of AI and video. Create a Job Alert Interested in building your career at Synthesia? Get future opportunities sent straight to your email. Apply for this job First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile You're welcome to use this field share any context that would be useful for the person reviewing your application to read. This role will require you to be based out of London 4+ days a week - is this acceptable to you? Select Are you legally authorised to work in the country you wish to work in without the need for visa sponsorship? Select Do you require ongoing employer support to maintain your right to work (e.g., visa renewals or work permit sponsorship)? Select
From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out ourbrand video .Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia: We're on amission to make video easy for everyone.Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Readstories from happy customers and what1,200+ people say on G2 . In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. We've raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. About the role: Are you ready to play a key role in shaping the future of a cutting-edge company? As a Business Recruiter at Synthesia, you'll be instrumental in building our critical business functions, including finance, legal, marketing and operations. Partnering closely with hiring managers and TA partners, you'll execute strategies to attract top-tier talent to Synthesia. What You'll Do: Innovative Sourcing: Uncover potential candidates using unique techniques, drive referrals creatively, and review applications meticulously. Strategic Recruitment: Develop and implement innovative sourcing and recruiting strategies that set us apart. Expert Advising: Guide hiring managers on talent acquisition best practices to ensure we bring in the best talent. Brand Ambassadorship: Represent Synthesia to candidates, showcasing our exceptional culture and opportunities. Candidate Evaluation: Conduct thorough interviews to ensure only the top candidates progress. Offer Management: Navigate candidates through the offer and negotiation process with finesse. What We're Looking For: Creative Sourcing Skills: Demonstrated ability to source candidates using innovative techniques. Strategic Thinker: Experience in developing and implementing effective recruitment strategies. Advisory Expertise: Ability to advise hiring managers on best practices. Strong Communicator: Able to represent Synthesia to potential candidates. Interviewing Prowess: Skilled at conducting interviews and assessing candidate suitability. Negotiation Savvy: Experience in managing the offer and negotiation process. Bonus Points: Greenhouse ATS: Experience with Greenhouse Applicant Tracking System. Startup Experience: Background in a high-growth startup environment. GTM Expertise: Experience hiring for Sales & Marketing teams. If you're passionate about talent acquisition and excited to make a significant impact in a high-growth company, we'd love to hear from you! Create a Job Alert Interested in building your career at Synthesia? Get future opportunities sent straight to your email. Apply for this job First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Do you now or in the future need any sponsorship to work at Synthesia? Select Please add your Linkedin Profile Are you currently located in London or willing to come into the office in London on a weekly basis?
Aug 07, 2025
Full time
From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out ourbrand video .Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia: We're on amission to make video easy for everyone.Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Readstories from happy customers and what1,200+ people say on G2 . In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. We've raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. About the role: Are you ready to play a key role in shaping the future of a cutting-edge company? As a Business Recruiter at Synthesia, you'll be instrumental in building our critical business functions, including finance, legal, marketing and operations. Partnering closely with hiring managers and TA partners, you'll execute strategies to attract top-tier talent to Synthesia. What You'll Do: Innovative Sourcing: Uncover potential candidates using unique techniques, drive referrals creatively, and review applications meticulously. Strategic Recruitment: Develop and implement innovative sourcing and recruiting strategies that set us apart. Expert Advising: Guide hiring managers on talent acquisition best practices to ensure we bring in the best talent. Brand Ambassadorship: Represent Synthesia to candidates, showcasing our exceptional culture and opportunities. Candidate Evaluation: Conduct thorough interviews to ensure only the top candidates progress. Offer Management: Navigate candidates through the offer and negotiation process with finesse. What We're Looking For: Creative Sourcing Skills: Demonstrated ability to source candidates using innovative techniques. Strategic Thinker: Experience in developing and implementing effective recruitment strategies. Advisory Expertise: Ability to advise hiring managers on best practices. Strong Communicator: Able to represent Synthesia to potential candidates. Interviewing Prowess: Skilled at conducting interviews and assessing candidate suitability. Negotiation Savvy: Experience in managing the offer and negotiation process. Bonus Points: Greenhouse ATS: Experience with Greenhouse Applicant Tracking System. Startup Experience: Background in a high-growth startup environment. GTM Expertise: Experience hiring for Sales & Marketing teams. If you're passionate about talent acquisition and excited to make a significant impact in a high-growth company, we'd love to hear from you! Create a Job Alert Interested in building your career at Synthesia? Get future opportunities sent straight to your email. Apply for this job First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Do you now or in the future need any sponsorship to work at Synthesia? Select Please add your Linkedin Profile Are you currently located in London or willing to come into the office in London on a weekly basis?
From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out ourbrand video . Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on amission to make video easy for everyone.Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Readstories from happy customers, what1,200+ people say on G2 and being named as one of the "Top Startups to Bet Your Career On" in 2025! In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we've raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The role Reporting to the Customer Success Team Lead - you are energetic, driven, and care deeply about the success of our customers As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite Ideal for an individual who wants to expand their career with a fast-growing software company About you Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months and beyond Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance Light video editing using the Synthesia platform Retention and growth of our enterprise clients Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities You are based in London At Synthesia we expect everyone to Put the Customer First Own it & Go Direct Make the Journey Fun You can read more about this in this public Notion page The good stuff In addition to being a part of a great team, working in a fun and innovative environment, we offer A competitive salary + stock options in our fast-growing Series D start-up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market-defining product. Create a Job Alert Interested in building your career at Synthesia? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Why do you want to work for Synthesia? What is the salary range you'd be looking for? Are you currently handling the renewal process, including pricing negotiations and contracts? Where are you based? Do you need visa sponsorship?
Aug 06, 2025
Full time
From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out ourbrand video . Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on amission to make video easy for everyone.Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Readstories from happy customers, what1,200+ people say on G2 and being named as one of the "Top Startups to Bet Your Career On" in 2025! In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we've raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The role Reporting to the Customer Success Team Lead - you are energetic, driven, and care deeply about the success of our customers As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite Ideal for an individual who wants to expand their career with a fast-growing software company About you Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months and beyond Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance Light video editing using the Synthesia platform Retention and growth of our enterprise clients Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities You are based in London At Synthesia we expect everyone to Put the Customer First Own it & Go Direct Make the Journey Fun You can read more about this in this public Notion page The good stuff In addition to being a part of a great team, working in a fun and innovative environment, we offer A competitive salary + stock options in our fast-growing Series D start-up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market-defining product. Create a Job Alert Interested in building your career at Synthesia? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Why do you want to work for Synthesia? What is the salary range you'd be looking for? Are you currently handling the renewal process, including pricing negotiations and contracts? Where are you based? Do you need visa sponsorship?
From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video . Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's, and more. Read stories from happy customers and what 1,200+ people say on G2 . In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest-growing company in the world. We've raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google, and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. About the role We're not just building a company-we're pioneering a new category. Charting new territory in SaaS and AI, we're setting a new standard for go-to-market strategy. And now, we're looking for a visionary Director of Revenue Intelligence to help lead the charge. In this mission-critical role, you'll architect and scale our commercial intelligence and analytics function from the ground up. Your mandate? To turn vast, messy data into powerful insights that unlock new growth engines, surface hidden opportunities, and drive next-level GTM efficiency. You won't just be analyzing trends - you'll be shaping the strategic roadmap of an entirely new frontier. This is your chance to combine data science, commercial strategy, and operational rigor into a force that powers every revenue decision across the business. Responsibilities: Develop and manage the organization's revenue model, aligning it with headcount, productivity, and quota planning. Collaborate with RevOps and Analytics teams to build accurate, accessible performance reporting tools. Partner with GTM VPs to refine and maintain headcount, productivity, and quota models. Track performance against the revenue plan, quantifying and communicating the financial impact of target variances while recommending mitigation strategies. Lead or participate in monthly commercial performance retrospectives across departments. Provide detailed analyses to support revenue and cost-related initiatives. Analyze customer trends and insights to guide strategic decisions. Work closely with operations, sales, and HR teams to enhance reporting processes and deliver actionable commercial insights. Drive strategic financial and GTM projects and support future fundraising efforts. Skills and Experience: Bachelor's degree in a STEM field; an MBA or equivalent advanced degree is preferred. Minimum of 5 years of experience in FP&A, strategic finance, or commercial analytics. Advanced data literacy and modeling expertise, with proficiency in Excel or Google Sheets. Proficient in BI tools such as Tableau, Power BI, or Looker; SQL experience is a strong plus. In-depth understanding of the value and cost drivers in a hypergrowth SaaS environment. Demonstrated ability to work in fast-paced, high-growth, PE/VC-backed organizations. Commercial acumen, with a capacity to assess decisions from diverse perspectives. Exceptional communication and presentation skills, with an ability to simplify complex data insights for non-technical stakeholders. Proven problem-solving ability and keen attention to detail. Comfortable managing multiple priorities in a dynamic setting. Experience engaging with senior stakeholders, including founders, executives, and VPs. Preferred Qualifications Strong SQL skills; familiarity with DBT is advantageous. Location: London or UK Remote Private Medical Insurance (London) Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Regular socials and company retreats + free office snacks and regular tasty lunches! (London) Pension contribution/salary sacrifice. (London) A brand new computer + monitor and an additional home office set-up budget. A huge opportunity for career growth as you'll help shape a market-defining product. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Do you require any reasonable adjustments for your interview with us? Do you require sponsorship to work at Synthesia? Please provide any details If you're comfortable to do so, please outline your salary expectations
Jul 17, 2025
Full time
From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video . Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's, and more. Read stories from happy customers and what 1,200+ people say on G2 . In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest-growing company in the world. We've raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google, and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. About the role We're not just building a company-we're pioneering a new category. Charting new territory in SaaS and AI, we're setting a new standard for go-to-market strategy. And now, we're looking for a visionary Director of Revenue Intelligence to help lead the charge. In this mission-critical role, you'll architect and scale our commercial intelligence and analytics function from the ground up. Your mandate? To turn vast, messy data into powerful insights that unlock new growth engines, surface hidden opportunities, and drive next-level GTM efficiency. You won't just be analyzing trends - you'll be shaping the strategic roadmap of an entirely new frontier. This is your chance to combine data science, commercial strategy, and operational rigor into a force that powers every revenue decision across the business. Responsibilities: Develop and manage the organization's revenue model, aligning it with headcount, productivity, and quota planning. Collaborate with RevOps and Analytics teams to build accurate, accessible performance reporting tools. Partner with GTM VPs to refine and maintain headcount, productivity, and quota models. Track performance against the revenue plan, quantifying and communicating the financial impact of target variances while recommending mitigation strategies. Lead or participate in monthly commercial performance retrospectives across departments. Provide detailed analyses to support revenue and cost-related initiatives. Analyze customer trends and insights to guide strategic decisions. Work closely with operations, sales, and HR teams to enhance reporting processes and deliver actionable commercial insights. Drive strategic financial and GTM projects and support future fundraising efforts. Skills and Experience: Bachelor's degree in a STEM field; an MBA or equivalent advanced degree is preferred. Minimum of 5 years of experience in FP&A, strategic finance, or commercial analytics. Advanced data literacy and modeling expertise, with proficiency in Excel or Google Sheets. Proficient in BI tools such as Tableau, Power BI, or Looker; SQL experience is a strong plus. In-depth understanding of the value and cost drivers in a hypergrowth SaaS environment. Demonstrated ability to work in fast-paced, high-growth, PE/VC-backed organizations. Commercial acumen, with a capacity to assess decisions from diverse perspectives. Exceptional communication and presentation skills, with an ability to simplify complex data insights for non-technical stakeholders. Proven problem-solving ability and keen attention to detail. Comfortable managing multiple priorities in a dynamic setting. Experience engaging with senior stakeholders, including founders, executives, and VPs. Preferred Qualifications Strong SQL skills; familiarity with DBT is advantageous. Location: London or UK Remote Private Medical Insurance (London) Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Regular socials and company retreats + free office snacks and regular tasty lunches! (London) Pension contribution/salary sacrifice. (London) A brand new computer + monitor and an additional home office set-up budget. A huge opportunity for career growth as you'll help shape a market-defining product. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Do you require any reasonable adjustments for your interview with us? Do you require sponsorship to work at Synthesia? Please provide any details If you're comfortable to do so, please outline your salary expectations
From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out ourbrand video . Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale - until now. We're on amission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Readstories from happy customers and what1,200+ people say on G2 . In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we've raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The Role We're looking for a full-time Lead Writer to own all things copy at Synthesia. From brand narratives to landing pages, you'll turn complex ideas and products into clear, simple, and engaging messages. If you have a talent for making the complex feel effortless, this role is for you. What You'll Do: Develop and own the brand's voice: create and maintain a consistent tone of voice across all channels, from marketing campaigns to internal communications. Write website copy and sales materials: write clear landing pages, one-pagers, pitch decks, and other sales collateral that communicate our value simply and effectively. Write scripts for videos: create scripts that explain complex ideas in simple terms while keeping audiences engaged. Mentor the team: help others align with the brand's voice and improve their writing to ensure consistency across the company. We'd love to hear from you if You've worked in B2B SaaS: you know the ins and outs of B2B SaaS and have seen how messaging evolves as companies scale. You focus on clarity: you have a knack for turning complex ideas into clear, simple, and effective messaging. You're an editor at heart: you enjoy working hands-on with content and know how to give feedback that helps others improve. English is your native (or near-native) language: you have impeccable written and verbal communication skills. You're proactive: always ready to roll up your sleeves and get to work. Our culture At Synthesia, we expect everyone to Put the Customer First Own it & Go Direct Make the Journey Fun You can read more about this on this public Notion page . A hybrid, flexible approach to work where you have access to a lovely office space in Oxford Circus with free lunches on a Wednesday and Friday A competitive salary + stock options 25 days of annual leave + public holidays (plus the option to take 5 days unpaid leave and carry 5 days over) Private healthcare through AXA, including mental health support through the Stronger Minds service ️ Pension contribution - Synthesia contributes 3% and employee contributes 5% on qualifying earnings Cycle to work scheme You will join an established company culture with optional regular socials and company retreats Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay You can participate in a generous recruitment referral scheme if you help us to hire The equipment you need to be successful in your role Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Why would you like to join Synthesia? What's your notice period? Do you require sponsorship to work at Synthesia now or in the future? Please provide any details If you're comfortable to do so, please outline your salary expectations By checking this box, I agree to allow Synthesia to retain my data for future opportunities for employment for up to 700 days after the conclusion of consideration of my current application for employment.
Jul 09, 2025
Full time
From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out ourbrand video . Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale - until now. We're on amission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Readstories from happy customers and what1,200+ people say on G2 . In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we've raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The Role We're looking for a full-time Lead Writer to own all things copy at Synthesia. From brand narratives to landing pages, you'll turn complex ideas and products into clear, simple, and engaging messages. If you have a talent for making the complex feel effortless, this role is for you. What You'll Do: Develop and own the brand's voice: create and maintain a consistent tone of voice across all channels, from marketing campaigns to internal communications. Write website copy and sales materials: write clear landing pages, one-pagers, pitch decks, and other sales collateral that communicate our value simply and effectively. Write scripts for videos: create scripts that explain complex ideas in simple terms while keeping audiences engaged. Mentor the team: help others align with the brand's voice and improve their writing to ensure consistency across the company. We'd love to hear from you if You've worked in B2B SaaS: you know the ins and outs of B2B SaaS and have seen how messaging evolves as companies scale. You focus on clarity: you have a knack for turning complex ideas into clear, simple, and effective messaging. You're an editor at heart: you enjoy working hands-on with content and know how to give feedback that helps others improve. English is your native (or near-native) language: you have impeccable written and verbal communication skills. You're proactive: always ready to roll up your sleeves and get to work. Our culture At Synthesia, we expect everyone to Put the Customer First Own it & Go Direct Make the Journey Fun You can read more about this on this public Notion page . A hybrid, flexible approach to work where you have access to a lovely office space in Oxford Circus with free lunches on a Wednesday and Friday A competitive salary + stock options 25 days of annual leave + public holidays (plus the option to take 5 days unpaid leave and carry 5 days over) Private healthcare through AXA, including mental health support through the Stronger Minds service ️ Pension contribution - Synthesia contributes 3% and employee contributes 5% on qualifying earnings Cycle to work scheme You will join an established company culture with optional regular socials and company retreats Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay You can participate in a generous recruitment referral scheme if you help us to hire The equipment you need to be successful in your role Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Why would you like to join Synthesia? What's your notice period? Do you require sponsorship to work at Synthesia now or in the future? Please provide any details If you're comfortable to do so, please outline your salary expectations By checking this box, I agree to allow Synthesia to retain my data for future opportunities for employment for up to 700 days after the conclusion of consideration of my current application for employment.
About the role Synthesia is looking for a Sales Operations Director to join our Revenue Operations team and focus on driving efficient sales performance. Reporting to the Head of Revenue Operations, the Sales Operations Director will partner closely with our CRO and VP of Sales, and work closely with our Sales leadership, to identify bottlenecks and inefficiencies in the sales process, drive operational excellence across the sales organisation, and unlock data-driven insights to help us continually improve. This is an exciting opportunity for someone who is technically strong and detail-oriented, with experience leading a Sales Ops function within a fast-growing SaaS environment. What you will be doing Team Management Managing a growing and distributed team of Sales and Revenue Operations professionals supporting a sales organisation operating globally. Ensuring Sales leaders and reps have adequate operational coverage; that Sales ops is adequately staffed and skilled; and providing coaching and development plans for direct reports. Working with the sales leadership to plot, implement and optimise sales processes and journeys. Improve sales capability and effectiveness by delivering visibility into business performance, through BI and exploratory analytics. Drive pipeline visibility and accuracy, implementing best practices to improve data quality and accuracy. Gather requirements and project manage changes to our processes and sales technology that result in improvements to sales productivity or efficiency. Working closely with the Sales Enablement function to ensure new hires are onboarded effectively and pushed to productivity quickly. Support the annual strategic planning process through data-driven recommendations for quota assignments, territory assignments, as well as, capacity and revenue planning. Coordinate key initiatives and projects, working alongside stakeholders from Finance, Marketing, Customer Success, Sales Enablement, and Product. Supporting on deal desk initiatives, including structuring deals, assisting on quote generation and broadly supporting the deal closure process. We'd love to hear from you if you bring 5+ years in a Revenue/Sales Operations role at a fast-growing SaaS business, with direct experience of recruiting, development and coaching Ops people and driving operational excellence. Strong previous experience as an individual contributor in a similar business; you know what its like to do the job! Experience with our sales tech stack - Salesforce, Outreach, Snowflake, Everstage and Census - and other tools within the SaaS ecosystem. Strong experience with core sales business processes, including pipeline management, forecasting, capacity, territory and quota planning. Experience working with a variety of senior stakeholders at C-Suite, VP and Senior Leader level. A high technical benchmark: we're looking for someone who can demonstrate technical leadership. In particular, analytical skills, including SQL and the ability to comfortably structure and analyze data, are important. Able to translate business challenges into technology/process-led solutions. An ability to work autonomously; you're self-sufficient and able to make low- and medium-risk decisions. Location: London or UK Remote Private Medical Insurance (London) Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay. 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Regular socials and company retreats + free office snacks and regular tasty lunches! (London) Pension contribution/salary sacrifice. (London) A brand new computer + monitor and an additional home office set-up budget. A huge opportunity for career growth as you'll help shape a market-defining product. Apply for this job
Feb 10, 2025
Full time
About the role Synthesia is looking for a Sales Operations Director to join our Revenue Operations team and focus on driving efficient sales performance. Reporting to the Head of Revenue Operations, the Sales Operations Director will partner closely with our CRO and VP of Sales, and work closely with our Sales leadership, to identify bottlenecks and inefficiencies in the sales process, drive operational excellence across the sales organisation, and unlock data-driven insights to help us continually improve. This is an exciting opportunity for someone who is technically strong and detail-oriented, with experience leading a Sales Ops function within a fast-growing SaaS environment. What you will be doing Team Management Managing a growing and distributed team of Sales and Revenue Operations professionals supporting a sales organisation operating globally. Ensuring Sales leaders and reps have adequate operational coverage; that Sales ops is adequately staffed and skilled; and providing coaching and development plans for direct reports. Working with the sales leadership to plot, implement and optimise sales processes and journeys. Improve sales capability and effectiveness by delivering visibility into business performance, through BI and exploratory analytics. Drive pipeline visibility and accuracy, implementing best practices to improve data quality and accuracy. Gather requirements and project manage changes to our processes and sales technology that result in improvements to sales productivity or efficiency. Working closely with the Sales Enablement function to ensure new hires are onboarded effectively and pushed to productivity quickly. Support the annual strategic planning process through data-driven recommendations for quota assignments, territory assignments, as well as, capacity and revenue planning. Coordinate key initiatives and projects, working alongside stakeholders from Finance, Marketing, Customer Success, Sales Enablement, and Product. Supporting on deal desk initiatives, including structuring deals, assisting on quote generation and broadly supporting the deal closure process. We'd love to hear from you if you bring 5+ years in a Revenue/Sales Operations role at a fast-growing SaaS business, with direct experience of recruiting, development and coaching Ops people and driving operational excellence. Strong previous experience as an individual contributor in a similar business; you know what its like to do the job! Experience with our sales tech stack - Salesforce, Outreach, Snowflake, Everstage and Census - and other tools within the SaaS ecosystem. Strong experience with core sales business processes, including pipeline management, forecasting, capacity, territory and quota planning. Experience working with a variety of senior stakeholders at C-Suite, VP and Senior Leader level. A high technical benchmark: we're looking for someone who can demonstrate technical leadership. In particular, analytical skills, including SQL and the ability to comfortably structure and analyze data, are important. Able to translate business challenges into technology/process-led solutions. An ability to work autonomously; you're self-sufficient and able to make low- and medium-risk decisions. Location: London or UK Remote Private Medical Insurance (London) Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay. 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Regular socials and company retreats + free office snacks and regular tasty lunches! (London) Pension contribution/salary sacrifice. (London) A brand new computer + monitor and an additional home office set-up budget. A huge opportunity for career growth as you'll help shape a market-defining product. Apply for this job
Welcome to the video first world! From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video . Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. We've raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. About the role Synthesia is looking for a Commercial Counsel to work closely with our Go to Market organisation (Sales, Customer Success, Marketing, Finance, Operations) as we continue to scale rapidly in Europe (specifically in DACH). Using your extensive experience, you will help us define business terms and structure deals in an optimal way. Our legal team is highly collaborative and works as a unit; bringing bold ideas to the table and collaborating closely. This role will report to the Head of Commercial Legal in the US, and be responsible for various legal-related matters and projects involved with supporting the teams that sell and build our products. What you will be doing Drafting, reviewing, and negotiating a variety of commercial agreements to support sales, partnerships, and our purchase of software and services from vendors. Your primary focus will be on our service agreements, software licenses, data processing agreements, and NDAs. Advising on a variety of areas ranging from intellectual property, data privacy, data security, software licensing agreements, and go-to-market strategy. Providing input on processes, policies, and playbooks to help scale the organization and make our team more effective and efficient. Providing effective advice by staying up-to-date on relevant industry, commercial, open source, IP, privacy, employment, and other laws, regulations, and developments. Developing the company's knowledge in areas of special interest, including intellectual property, data protection, financial services, healthcare, and other regulatory matters. Operating independently and providing practical, decisive guidance to our business teams that balances business objectives with legal risk, taking into account our company policies and negotiation positions. Requirements Completion of a law degree from an accredited institution, and qualified to practice law as an in-house attorney. 4+ years of post-qualification experience working on different kinds of commercial transactions (e.g., strategic alliance, SaaS, IP licensing, software licensing, product resale, and distribution, working with contractors, outsourcing, facilities, etc.), including with large enterprise companies, companies in regulated industries (e.g., financial services, healthcare, etc.), government, and edu companies. Experience working in an in-house legal department, ideally in the tech sector. Comfortable negotiating data processing agreements, including a working knowledge of GDPR and CCPA as they relate to commercial contracts. Clean and concise drafting of documents, policies, Slack messages, emails, and other communications in a manner that is digestible for non-lawyers. Experience negotiating with customers in regions across EMEA. Understanding of cloud services, technology, and professional services contracts. Knowledge of non-legal business processes gained in-house relating to sales operations and revenue recognition. Experience managing workload on tight timelines with multiple competing demands. Culture At Synthesia we're passionate about building, not talking, planning or politicising. We strive to hire the smartest, kindest and most unrelenting people and let them do their best work without distractions. Our work principles serve as our charter for how we make decisions, give feedback and structure our work to empower everyone to go as fast as possible. We'd be particularly excited if You have an understanding/experience on the use of training data for building AI models. Benefits You will be compensated well with a competitive base salary + stock options. Flexible role based hybrid from one of our offices in London, Amsterdam, Copenhagen, Zurich, New York, or Munich. You get 25 days of annual leave + bank holidays. You will join an established company culture with regular socials and company retreats. You get a paid parental leave and we contribute to your pension plan. You can participate in a generous referral scheme. Huge opportunity for a career defining role as we go from a series C scale-up with strong PMF to the next phase of growth.
Feb 07, 2025
Full time
Welcome to the video first world! From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video . Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. We've raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. About the role Synthesia is looking for a Commercial Counsel to work closely with our Go to Market organisation (Sales, Customer Success, Marketing, Finance, Operations) as we continue to scale rapidly in Europe (specifically in DACH). Using your extensive experience, you will help us define business terms and structure deals in an optimal way. Our legal team is highly collaborative and works as a unit; bringing bold ideas to the table and collaborating closely. This role will report to the Head of Commercial Legal in the US, and be responsible for various legal-related matters and projects involved with supporting the teams that sell and build our products. What you will be doing Drafting, reviewing, and negotiating a variety of commercial agreements to support sales, partnerships, and our purchase of software and services from vendors. Your primary focus will be on our service agreements, software licenses, data processing agreements, and NDAs. Advising on a variety of areas ranging from intellectual property, data privacy, data security, software licensing agreements, and go-to-market strategy. Providing input on processes, policies, and playbooks to help scale the organization and make our team more effective and efficient. Providing effective advice by staying up-to-date on relevant industry, commercial, open source, IP, privacy, employment, and other laws, regulations, and developments. Developing the company's knowledge in areas of special interest, including intellectual property, data protection, financial services, healthcare, and other regulatory matters. Operating independently and providing practical, decisive guidance to our business teams that balances business objectives with legal risk, taking into account our company policies and negotiation positions. Requirements Completion of a law degree from an accredited institution, and qualified to practice law as an in-house attorney. 4+ years of post-qualification experience working on different kinds of commercial transactions (e.g., strategic alliance, SaaS, IP licensing, software licensing, product resale, and distribution, working with contractors, outsourcing, facilities, etc.), including with large enterprise companies, companies in regulated industries (e.g., financial services, healthcare, etc.), government, and edu companies. Experience working in an in-house legal department, ideally in the tech sector. Comfortable negotiating data processing agreements, including a working knowledge of GDPR and CCPA as they relate to commercial contracts. Clean and concise drafting of documents, policies, Slack messages, emails, and other communications in a manner that is digestible for non-lawyers. Experience negotiating with customers in regions across EMEA. Understanding of cloud services, technology, and professional services contracts. Knowledge of non-legal business processes gained in-house relating to sales operations and revenue recognition. Experience managing workload on tight timelines with multiple competing demands. Culture At Synthesia we're passionate about building, not talking, planning or politicising. We strive to hire the smartest, kindest and most unrelenting people and let them do their best work without distractions. Our work principles serve as our charter for how we make decisions, give feedback and structure our work to empower everyone to go as fast as possible. We'd be particularly excited if You have an understanding/experience on the use of training data for building AI models. Benefits You will be compensated well with a competitive base salary + stock options. Flexible role based hybrid from one of our offices in London, Amsterdam, Copenhagen, Zurich, New York, or Munich. You get 25 days of annual leave + bank holidays. You will join an established company culture with regular socials and company retreats. You get a paid parental leave and we contribute to your pension plan. You can participate in a generous referral scheme. Huge opportunity for a career defining role as we go from a series C scale-up with strong PMF to the next phase of growth.
From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video. Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. We've raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. Join the rocket ship while it's taking off! About The Role Reporting to the VP of Customer Success, your key focus in this role will be to build and manage a world class team. You will directly manage and coach a team of CSMs. You are capable of engaging in business-level and technical conversations at multiple levels of the organization, including the C-suite. Ideal for an individual who wants to expand their career with a fast-growing software company. What you'll be doing Establish a trusted advisor relationship with our clients, driving value from Synthesia products and services; empower customers to achieve their goals and challenges with solutions in our platform while increasing usage and adoption. Own the success of customers, including product adoption, value tracking, and retention. Operational account planning, including account segmentation and capacity planning. Recruit and retain a high performing team. Coach, mentor and guide the team in developing consultative and solution-based account skills. Identify key success metrics and implement reporting to track performance. Collaborate with peers within CS, building right sized frameworks and efficient processes that work for Synthesia's customers. Liaise with the Product team to provide feedback and influence improvements of our product. Retention and growth of our enterprise clients. Ensure ROI and value is understood by clients, proactively looking for risks and opportunities. The ability to build and make the business case for CS investments - with a bias towards action. We'd love to hear from you if you have Experience building a customer success organization in a high growth environment, ideally a B2B SaaS startup / scale up / PLG. Experience hiring and managing a team. A track record in managing risk, forecasting, and identifying growth opportunities. Skilled in navigating cross-functional relationships within a high-growth SaaS environment. Experience with tools like Salesforce, Gong and Churnzero. Excellent written and verbal communication skills. Strong sense of ownership and eagerness to build and define the customer success function. Apply for this job indicates a required field
Feb 03, 2025
Full time
From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video. Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. We've raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. Join the rocket ship while it's taking off! About The Role Reporting to the VP of Customer Success, your key focus in this role will be to build and manage a world class team. You will directly manage and coach a team of CSMs. You are capable of engaging in business-level and technical conversations at multiple levels of the organization, including the C-suite. Ideal for an individual who wants to expand their career with a fast-growing software company. What you'll be doing Establish a trusted advisor relationship with our clients, driving value from Synthesia products and services; empower customers to achieve their goals and challenges with solutions in our platform while increasing usage and adoption. Own the success of customers, including product adoption, value tracking, and retention. Operational account planning, including account segmentation and capacity planning. Recruit and retain a high performing team. Coach, mentor and guide the team in developing consultative and solution-based account skills. Identify key success metrics and implement reporting to track performance. Collaborate with peers within CS, building right sized frameworks and efficient processes that work for Synthesia's customers. Liaise with the Product team to provide feedback and influence improvements of our product. Retention and growth of our enterprise clients. Ensure ROI and value is understood by clients, proactively looking for risks and opportunities. The ability to build and make the business case for CS investments - with a bias towards action. We'd love to hear from you if you have Experience building a customer success organization in a high growth environment, ideally a B2B SaaS startup / scale up / PLG. Experience hiring and managing a team. A track record in managing risk, forecasting, and identifying growth opportunities. Skilled in navigating cross-functional relationships within a high-growth SaaS environment. Experience with tools like Salesforce, Gong and Churnzero. Excellent written and verbal communication skills. Strong sense of ownership and eagerness to build and define the customer success function. Apply for this job indicates a required field