synthesia.io

Business Talent Acquisition Partner - Contract London Welcome to the video first world From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out ourbrand video .Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia: We're on amission to make video easy for everyone.Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Readstories from happy customers and what1,200+ people say on G2 . In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. We've raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. About the role: Are you ready to play a key role in shaping the future of a cutting-edge company? As a Business Recruiter at Synthesia, you'll be instrumental in building our critical business functions, including finance, legal, marketing and operations. Partnering closely with hiring managers and TA partners, you'll execute strategies to attract top-tier talent to Synthesia. This is a temporary contract role to support some immediate openings. What You'll Do: Innovative Sourcing: Uncover potential candidates using unique techniques, drive referrals creatively, and review applications meticulously. Strategic Recruitment: Develop and implement innovative sourcing and recruiting strategies that set us apart. Expert Advising: Guide hiring managers on talent acquisition best practices to ensure we bring in the best talent. Brand Ambassadorship: Represent Synthesia to candidates, showcasing our exceptional culture and opportunities. Candidate Evaluation: Conduct thorough interviews to ensure only the top candidates progress. Offer Management: Navigate candidates through the offer and negotiation process with finesse. What We're Looking For: Creative Sourcing Skills: Demonstrated ability to source candidates using innovative techniques. Strategic Thinker: Experience in developing and implementing effective recruitment strategies. Advisory Expertise: Ability to advise hiring managers on best practices. Strong Communicator: Able to represent Synthesia to potential candidates. Interviewing Prowess: Skilled at conducting interviews and assessing candidate suitability. Negotiation Savvy: Experience in managing the offer and negotiation process. Bonus Points: Greenhouse ATS: Experience with Greenhouse Applicant Tracking System. Startup Experience: Background in a high-growth startup environment. GTM Expertise: Experience hiring for Sales & Marketing teams. If you're passionate about talent acquisition and excited to make a significant impact in a high-growth company, we'd love to hear from you! Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Do you now or in the future need any sponsorship to work at Synthesia? Select Please add your Linkedin Profile Are you currently located in London or willing to come into the office in London on a weekly basis? This is a temporary, contract role. The length of contract is unknown at this time, we have 7-9 openings across G&A that need support at the moment. Are you comfortable with that? By checking this box, I agree to allow Synthesia to retain my data for future opportunities for employment for up to 700 days after the conclusion of consideration of my current application for employment.

Customer Success Manager - French Speaking London Join the Video-First World! From your everyday PowerPoint presentations to Hollywood movies, AI is transforming how we create and consume content. Today, people prefer watching and listening over reading-both at home and at work. If this resonates with you, check out our brand video. Despite the rising preference for video, business communication and knowledge sharing still rely heavily on text, mainly because high-quality video production is complex and hard to scale-until now. Meet Synthesia We aim to make video creation accessible for everyone. Born in an AI lab, our platform simplifies video production, enabling anyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether for training employees and customers or marketing products and services, Synthesia helps large organizations communicate efficiently through video. Trusted by brands like Heineken, Zoom, Xerox, and McDonald's, we have numerous success stories and positive reviews on G2. We are recognized as one of the 'Top Startups to Bet Your Career On' in 2025. In 2023, we became one of only seven European companies to reach unicorn status. In February 2024, G2 named us the fastest-growing company globally. We announced Series D funding in 2025, raising over $330M from top-tier investors including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors like Accel, Nvidia, Kleiner Perkins, GV, and prominent founders and operators from Stripe, Datadog, Miro, Webflow, and Facebook. The Role Reporting to the Head of Customer Success, focusing on accounts in Europe-you're energetic, driven, and committed to customer success. As a Customer Success Manager, you'll drive growth by building strong client relationships and turning users into satisfied customers. You will educate clients on innovative ways to create video content and work closely with sales to ensure a smooth onboarding process. You should be comfortable engaging in both business and technical discussions at various organizational levels, including C-suite. This role is ideal for someone eager to grow their career within a fast-growing software company. About You Customer-facing experience in Customer Success, Client Service, Account Management, Technical Account Management, Implementation, or similar, ideally in B2B SaaS. Experience managing a Book of Business with KPIs. Proven ability to manage risk, forecast, and identify growth opportunities. Ability to establish trusted advisor relationships, driving value from Synthesia products and services. Successful onboarding of new clients and building key relationships during critical initial months and beyond. Experience leading regular client check-ins with clear outcomes, involving senior stakeholders. Basic video editing skills using the Synthesia platform. Focus on retention and growth of enterprise clients. Ability to communicate ROI and value, proactively identifying risks and opportunities. Native or bilingual proficiency in French. At Synthesia, we expect everyone to Put the Customer First Own It & Go Direct Make the Journey Fun Learn more about us on our public Notion page. The Perks Alongside a great team and innovative environment, we offer A hybrid work setup in our Soho London office. Competitive salary plus stock options in our rapidly growing Series D startup. Paid parental leave: 16 weeks for primary caregivers, 5 weeks for secondary. 25 days of annual leave plus public holidays. Cycle to work scheme (London). Private Medical Insurance, including mental health support, dental, vision, cashback, and gym discounts (UK). Pension contributions or salary sacrifice options. Work-from-home setup support. Significant career growth opportunities as you help shape a market-leading product. Apply for this Job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn URL Why do you want to work for Synthesia? Desired salary range Location & visa requirements By submitting, you agree to allow Synthesia to retain your data for future opportunities for up to 700 days.

From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video . Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers and what 1,200+ people say on G2 . In February 2024, G2 named us as the fastest growing company in the world. Today, we're at a $2.1bn valuation and we recently raised our Series D. This brings our total funding to over $330M from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. What you'll do at Synthesia: You will work end-to-end, contributing to our client application written in React and our monolithic backend written in Python, and managing the safe release of your features to our customer base. You will have sole ownership of projects that span months, requiring you to have the ability to break a problem down into small steps that can be delivered and validated iteratively. You will work directly with the product manager responsible for your project, meaning that you will be expected to ideate and focus on the commercial problem that you're solving, and you will have the opportunity to shape the direction of the product. You will evaluate your own work, leveraging our data pipeline and frameworks that we have established to understand the impact your features have on our commercial objectives and pivoting where necessary. You will consider the long-term direction of the team, making sure that we are developing the engineering capabilities that will allow us to stay ahead of the challenges we are likely to encounter in 6-12 months' time. What we're looking for: At least seven (7) years of experience as a software engineer, at least 3 on the senior/lead level. You have experience in a high-performing engineering team that is operating at scale. This could come from a scale-up environment or a more established organization recognised for building and shipping with a great engineering culture. An ability to work across the stack, from implementing complex UI interactions to optimizing database queries. Deep knowledge in parts of the stack, whether it be client or server-side. Relevant engineering experience for a team building an enterprise-grade SaaS product delivering AI-powered video generation; billing systems, experimentation platforms, video delivery systems, online editors, real-time collaboration and so on. Strong alignment with commercial success. Previous leadership experience of smaller teams is a plus. We're living the golden age of AI. The next decade will yield the next iconic companies, and we dare to say we have what it takes to become one. Here's why, Our culture At Synthesia we're passionate about building, not talking, planning or politicising. We strive to hire the smartest, kindest and most unrelenting people and let them do their best work without distractions. Our work principles serve as our charter for how we make decisions, give feedback and structure our work to empower everyone to go as fast as possible. You can find out more about these principles here. Serving 50,000+ customers (and 50% of the Fortune 500) Since 2017, we've been pioneering advancements in Generative AI. Our AI technology is built in-house, by a team of world-class AI researchers and engineers. Learn more about our AI Research Lab and the team behind. AI Safety, Ethics and Security AI safety, ethics, and security are fundamental to our mission. While the full scope of Artificial Intelligence's impact on our society is still unfolding, our position is clear: People first. Always. Learn more about our commitments to AI Ethics, Safety & Security . The hiring process: 30min call with our technical recruiter 30min call with engineers about your past projects Take-home assignment (no alternative is offered) - does not have a deadline and it is syntax agnostic 60min technical discussion 30min call with leadership The process does not need to take long - we can be done in seven working days. Other important info: This is a remote role from an EU country, UK or Switzerland. The salary starts at EUR/GDP/CHF 100.000 base + stock option plan. This is full-time employment only - no contractors possible - usually through OysterHR. Everyone at Synthesia gets 25 days of leave + local holidays (no extra paid or unpaid leave possible). We only sponsor VISA if you are in the UK/EU country already and need support - we do not relocate people. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Are you based in UK? Select Are you legally authorised to work in the country you wish to work in without the need for visa sponsorship? Select Do you require ongoing employer support to maintain your right to work (e.g., visa renewals or work permit sponsorship)? Select By checking this box, I agree to allow Synthesia to retain my data for future opportunities for employment for up to 700 days after the conclusion of consideration of my current application for employment.

Customer Support Representative - London London Welcome to the video first world From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video . Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers and what 1,200+ people say on G2 . In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. We've raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The role: Respond to customer inquiries via email, chat, or social media in a timely and professional manner Provide accurate information and support to customers to resolve their issues Identify and escalate complex issues to Tier 2 support when necessary Collaborate with other teams such as technical support specialists, support product specialists, and leadership to resolve customer issues Record and maintain accurate customer information within our CRM systems (Intercom & Salesforce) Meet individual and team performance metrics (KPI's) such as first response times, first contact resolution rates, and customer satisfaction Continuously improve your own product knowledge and remain up to date with our product, services and processes Provide constructive feedback to the business and leadership team to improve customer support processes and procedures About you: High school diploma or equivalent At least 1 year experience within a technical support environment Excellent verbal and written communication skills Customer-oriented mindset with a strong desire to exceed customer expectations Ability to multitask and manage time effectively Good computer skills and experience with CRM systems and other customer support software (Zendesk, Freshdesk, Intercom, Hubspot, Salesforce) Ability to work in a fast-paced and dynamic environment Ability to work independently and as part of a team Flexibility to work different shifts, bank holidays and weekends as and when required Success will be measured on: Key Performance Indicators (KPI's) set within the support team which include but are not limited to, Customer Satisfaction (CSAT & NPS), First Response Time, Service Level Agreement, Productivity Working Hours: As we're a global company with global customers, we need to ensure we're available to support 24/7. We're looking for someone who is happy doing shift work, Monday-Sunday, inclusive of bank holidays, any hours between 6am - 12am Our Culture At Synthesia we're passionate about building, not talking, planning or politicising. We strive to hire the smartest, kindest and most unrelenting people and let them do their best work without distractions. Our work principles serve as our charter for how we make decisions, give feedback and structure our work to empower everyone to go as fast as possible. You can find out more about these principles here. The good stuff In addition to being a part of a great team, working in a fun and innovative environment, we offer: A competitive salary + stock options in our fast-growing Series D start-up. Private Medical Insurance (London) Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Fun culture with regular socials. Pension contribution/salary sacrifice. (London) A brand new computer + monitor and an additional home office set-up budget. A huge opportunity for career growth as you'll help shape a market-defining product. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Why do you want to work at Synthesia? Please share your LinkedIn profile Confirm you are happy with the salary range in the JD? Do you currently reside in London? By checking this box, I agree to allow Synthesia to retain my data for future opportunities for employment for up to 700 days after the conclusion of consideration of my current application for employment.

Welcome to the video first world! From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video . Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. Join the rocket ship while it's taking off! The role Reporting to the Customer Success Team Lead and focusing on accounts in Europe - you are energetic, driven, and care deeply about the success of our customers. As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users. You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users. You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite. Ideal for an individual who wants to expand their career with a fast-growing software company. About you Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS. Experience in managing a Book of Business along with KPIs. A track record in managing risk, forecasting, and identifying growth opportunities. Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services. Successfully onboarding new clients and building key relationships in the first critical months and beyond. Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance. Light video editing using the Synthesia platform. Retention and growth of our enterprise clients. Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities. You need to be German Native / Bilingual Proficiency. At Synthesia we expect everyone to Be an owner. Focus on outcomes over Inputs and Plans. Make the journey fun. Default to simple. The good stuff In addition to being a part of a great team, working in a fun and innovative environment, we offer A hybrid setting where you can work from our London office in Soho. A competitive salary + stock options in our fast-growing Series C start-up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay. 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Regular socials, company retreats + regular tasty lunches! Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) A generous referral scheme. Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market-defining product.

About the role Synthesia is looking for a Sales Operations Director to join our Revenue Operations team and focus on driving efficient sales performance. Reporting to the Head of Revenue Operations, the Sales Operations Director will partner closely with our CRO and VP of Sales, and work closely with our Sales leadership, to identify bottlenecks and inefficiencies in the sales process, drive operational excellence across the sales organisation, and unlock data-driven insights to help us continually improve. This is an exciting opportunity for someone who is technically strong and detail-oriented, with experience leading a Sales Ops function within a fast-growing SaaS environment. What you will be doing Team Management Managing a growing and distributed team of Sales and Revenue Operations professionals supporting a sales organisation operating globally. Ensuring Sales leaders and reps have adequate operational coverage; that Sales ops is adequately staffed and skilled; and providing coaching and development plans for direct reports. Working with the sales leadership to plot, implement and optimise sales processes and journeys. Improve sales capability and effectiveness by delivering visibility into business performance, through BI and exploratory analytics. Drive pipeline visibility and accuracy, implementing best practices to improve data quality and accuracy. Gather requirements and project manage changes to our processes and sales technology that result in improvements to sales productivity or efficiency. Working closely with the Sales Enablement function to ensure new hires are onboarded effectively and pushed to productivity quickly. Support the annual strategic planning process through data-driven recommendations for quota assignments, territory assignments, as well as, capacity and revenue planning. Coordinate key initiatives and projects, working alongside stakeholders from Finance, Marketing, Customer Success, Sales Enablement, and Product. Supporting on deal desk initiatives, including structuring deals, assisting on quote generation and broadly supporting the deal closure process. We'd love to hear from you if you bring 5+ years in a Revenue/Sales Operations role at a fast-growing SaaS business, with direct experience of recruiting, development and coaching Ops people and driving operational excellence. Strong previous experience as an individual contributor in a similar business; you know what its like to do the job! Experience with our sales tech stack - Salesforce, Outreach, Snowflake, Everstage and Census - and other tools within the SaaS ecosystem. Strong experience with core sales business processes, including pipeline management, forecasting, capacity, territory and quota planning. Experience working with a variety of senior stakeholders at C-Suite, VP and Senior Leader level. A high technical benchmark: we're looking for someone who can demonstrate technical leadership. In particular, analytical skills, including SQL and the ability to comfortably structure and analyze data, are important. Able to translate business challenges into technology/process-led solutions. An ability to work autonomously; you're self-sufficient and able to make low- and medium-risk decisions. Location: London or UK Remote Private Medical Insurance (London) Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay. 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Regular socials and company retreats + free office snacks and regular tasty lunches! (London) Pension contribution/salary sacrifice. (London) A brand new computer + monitor and an additional home office set-up budget. A huge opportunity for career growth as you'll help shape a market-defining product. Apply for this job

Welcome to the video first world! From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video . Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. We've raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. About the role Synthesia is looking for a Commercial Counsel to work closely with our Go to Market organisation (Sales, Customer Success, Marketing, Finance, Operations) as we continue to scale rapidly in Europe (specifically in DACH). Using your extensive experience, you will help us define business terms and structure deals in an optimal way. Our legal team is highly collaborative and works as a unit; bringing bold ideas to the table and collaborating closely. This role will report to the Head of Commercial Legal in the US, and be responsible for various legal-related matters and projects involved with supporting the teams that sell and build our products. What you will be doing Drafting, reviewing, and negotiating a variety of commercial agreements to support sales, partnerships, and our purchase of software and services from vendors. Your primary focus will be on our service agreements, software licenses, data processing agreements, and NDAs. Advising on a variety of areas ranging from intellectual property, data privacy, data security, software licensing agreements, and go-to-market strategy. Providing input on processes, policies, and playbooks to help scale the organization and make our team more effective and efficient. Providing effective advice by staying up-to-date on relevant industry, commercial, open source, IP, privacy, employment, and other laws, regulations, and developments. Developing the company's knowledge in areas of special interest, including intellectual property, data protection, financial services, healthcare, and other regulatory matters. Operating independently and providing practical, decisive guidance to our business teams that balances business objectives with legal risk, taking into account our company policies and negotiation positions. Requirements Completion of a law degree from an accredited institution, and qualified to practice law as an in-house attorney. 4+ years of post-qualification experience working on different kinds of commercial transactions (e.g., strategic alliance, SaaS, IP licensing, software licensing, product resale, and distribution, working with contractors, outsourcing, facilities, etc.), including with large enterprise companies, companies in regulated industries (e.g., financial services, healthcare, etc.), government, and edu companies. Experience working in an in-house legal department, ideally in the tech sector. Comfortable negotiating data processing agreements, including a working knowledge of GDPR and CCPA as they relate to commercial contracts. Clean and concise drafting of documents, policies, Slack messages, emails, and other communications in a manner that is digestible for non-lawyers. Experience negotiating with customers in regions across EMEA. Understanding of cloud services, technology, and professional services contracts. Knowledge of non-legal business processes gained in-house relating to sales operations and revenue recognition. Experience managing workload on tight timelines with multiple competing demands. Culture At Synthesia we're passionate about building, not talking, planning or politicising. We strive to hire the smartest, kindest and most unrelenting people and let them do their best work without distractions. Our work principles serve as our charter for how we make decisions, give feedback and structure our work to empower everyone to go as fast as possible. We'd be particularly excited if You have an understanding/experience on the use of training data for building AI models. Benefits You will be compensated well with a competitive base salary + stock options. Flexible role based hybrid from one of our offices in London, Amsterdam, Copenhagen, Zurich, New York, or Munich. You get 25 days of annual leave + bank holidays. You will join an established company culture with regular socials and company retreats. You get a paid parental leave and we contribute to your pension plan. You can participate in a generous referral scheme. Huge opportunity for a career defining role as we go from a series C scale-up with strong PMF to the next phase of growth.

From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video. Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. We've raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. Join the rocket ship while it's taking off! About The Role Reporting to the VP of Customer Success, your key focus in this role will be to build and manage a world class team. You will directly manage and coach a team of CSMs. You are capable of engaging in business-level and technical conversations at multiple levels of the organization, including the C-suite. Ideal for an individual who wants to expand their career with a fast-growing software company. What you'll be doing Establish a trusted advisor relationship with our clients, driving value from Synthesia products and services; empower customers to achieve their goals and challenges with solutions in our platform while increasing usage and adoption. Own the success of customers, including product adoption, value tracking, and retention. Operational account planning, including account segmentation and capacity planning. Recruit and retain a high performing team. Coach, mentor and guide the team in developing consultative and solution-based account skills. Identify key success metrics and implement reporting to track performance. Collaborate with peers within CS, building right sized frameworks and efficient processes that work for Synthesia's customers. Liaise with the Product team to provide feedback and influence improvements of our product. Retention and growth of our enterprise clients. Ensure ROI and value is understood by clients, proactively looking for risks and opportunities. The ability to build and make the business case for CS investments - with a bias towards action. We'd love to hear from you if you have Experience building a customer success organization in a high growth environment, ideally a B2B SaaS startup / scale up / PLG. Experience hiring and managing a team. A track record in managing risk, forecasting, and identifying growth opportunities. Skilled in navigating cross-functional relationships within a high-growth SaaS environment. Experience with tools like Salesforce, Gong and Churnzero. Excellent written and verbal communication skills. Strong sense of ownership and eagerness to build and define the customer success function. Apply for this job indicates a required field