Massenhove Recruitment Limited

7 job(s) at Massenhove Recruitment Limited

Massenhove Recruitment Limited
Oct 15, 2026
Full time
Treaty Reinsurance - Client Support ROLE PURPOSE: Supports their team to deliver an excellent and comprehensive service in the administration of new business, renewal and mid-term changes of Treaty Reinsurance for specific clients. The successful candidate will also have exposure to clients and markets to help manage all aspects of the placing and running of Treaties across predominately Wholesale business. This is an excellent opportunity to join a global Lloyds broker who are leaders in their field. KEY ACCOUNTABILITIES: Planning/Reporting: Provides input to team meetings as required Plans own work to achieve personal objectives Meets agreed targets Manages assigned projects and contributes to other projects as required Provides relevant management information to the management team Technical: Reviews client documentation to ensure that information presented is sufficiently comprehensive/accurate to support the quoting process Prepares or checks market presentations Liaises with clients and ensures client queries are resolved Responds to market and third party queries as appropriate Produces high quality and compliant Market Reform Contracts Produces high quality and compliant market documentation ensuring appropriate authorisations are secured A conduit between the Broking and Technical Processing Teams as required, including provision of accurate handover documentation for processing. Monitoring of premium payments and meeting premium due dates. Ensures up to date records are maintained at all times on the Company system Knows when to seek guidance from senior members of the team Collates and communicates client requirements to ensure appropriate marketing of the risk Develops good relationships with markets and clients Policy, Process and Procedures: Follows agreed processes and obtains appropriate approvals to ensure compliance with company policy and regulatory requirements Works within agreed parameters and uses relevant systems to ensure documentation /communications adhere to company procedure / compliance requirements Maintains appropriate client files, and oversees the prompt and accurate production of documentation to best meet client, company and regulatory requirements Strives to provide quality and excellence in line with company process Environment, Customer Focus and Relationships: Builds and maintains strong relationships with internal stakeholders and external contacts to ensure service delivery meets expectations and is compliant Provides support and assistance to senior colleagues and/or their clients on request Deals with, or refers, client enquiries, renewals and mid-term adjustments Develops strong relationships with immediate Team and the wider Business Unit Solicits advice and guidance, when appropriate, from their line manager Assists with the development and maintenances appropriate underwriter relationships Develops awareness of industry developments to ensure practices, product offerings and outputs are of a sufficiently high standard compared to peers Responds to client requirements as appropriate Behaves with all clients fairly and ethically Shares information that could be beneficial to the Operating Entity/Group People Management/Personal Development: The job holder has no direct reports Actively undertakes personal development to ensure up to date knowledge and understanding of best practice Remains aware of external, industry, legal and regulatory developments etc. to ensure practice and outputs are of a sufficiently high standard Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group Regulatory and Compliance: The Board of each Operating Entity requires the highest standards of corporate governance, operational excellence and financial reporting throughout the Group from all its employees. Specific responsibilities are listed below. Complies with all applicable, legal, fiscal and regulatory obligations in the form of policies and procedures Ensures correct authorisation is obtained and processes followed when required by the Operating Entity and/or Group Ensures performance, HR and T&C records are up to date and meet the Operating Entity and/or Group's requirements Maintains accurate records and deals with correspondence appropriately Operates in an honest, professional and ethical manner Strictly adheres to the Group Employee Code of Conduct Completes all relevant regulatory training KNOWLEDGE/EXPERIENCE SKILLS/BEHAVIOURS QUALIFICATIONS 2 to 5 years' experience preferably in Treaty Reinsurance. Training to be provided. Suitable candidates are likely to have had previous experience of working with Treaty Brokers and supporting the placement process, including knowledge of Market Reform Contract production. Excellent Salary and Benefits Package Diversity & Inclusion Our client is committed to creating an inclusive workplace where everyone has the opportunity to succeed. Recruitment, assessment and selection decisions are based solely on skills, experience and merit. Applications are welcomed from candidates of all backgrounds regardless of age, disability, race, religion or belief, gender, gender identity, sexual orientation, marital status or family circumstances. A copy of the Diversity & Inclusion Policy is available upon request.
Massenhove Recruitment Limited
Oct 08, 2026
Full time
Technical Supervisor - Motor Claims Location: Bolton Hybrid Working Monday-Friday, 9am-5pm An excellent opportunity has arisen for an experienced Technical Supervisor to join a specialist legal and claims environment, supporting the technical quality and development of a high-performing Motor Recoveries Litigation team. The role will combine hands-on litigation work, technical supervision, coaching and continuous improvement, ensuring that claims are handled to the highest technical standards while consistently meeting client SLAs, KPIs and regulatory requirements. You will work closely with the Technical Manager, Team Leaders and senior stakeholders to identify areas for improvement, develop technical capability across the team and ensure consistently excellent client service. Ideally you will be a qualified Solicitor or CILEX Lawyer, with appropriate practice rights, and bring strong and current experience in Motor Recovery claims, either claimant or defendant side. Key Responsibilities Maintain your own caseload of fully litigated Motor Recovery claims, ensuring work is handled to a high technical standard. Supervise and support file handlers in line with the relevant competency framework. Provide ongoing technical coaching, mentoring and development to members of the team. Support the development of pre-litigation handlers, claims handlers issuing proceedings and those handling Small Claims Track matters. Help develop new starters towards achieving their first financial authority within an agreed timeframe. Identify individual and team training requirements and work with the Technical Manager to address them. Manage technical performance issues and support individuals through performance improvement plans where required. Continuously review workflows, processes and claims handling practices to identify: Technical and operational risks Emerging trends and behaviours Areas of avoidable litigation Opportunities to improve client service and KPI performance Recommend practical strategies and solutions to improve quality, efficiency and outcomes. Support the implementation of agreed workflows, processes and technical strategies, monitoring their effectiveness and ensuring consistency across the team. Work alongside Team Leaders and senior management to drive improvements in quality, client care and technical performance. Assist with the development and delivery of onboarding and ongoing technical training. Identify and analyse trends arising from internal referrals and quality issues, helping to drive appropriate resolutions. Deal with technical referrals from the wider team and escalate more complex matters where appropriate. Support client review meetings and contribute to discussions around performance, quality and continuous improvement. Ensure all work is carried out in accordance with relevant SRA Standards and Regulations and internal quality frameworks. Consistently deliver against agreed personal, technical and business objectives. You'll ideally have: Essential experience of litigation and managing your own caseload. A thorough understanding of the claims process and the importance of delivering against client requirements, SLAs and KPIs. Previous experience of supervising, mentoring, coaching or training other legal professionals. The ability to identify technical issues, anticipate potential problems and develop practical solutions. Strong organisational skills, with the ability to prioritise effectively and work calmly under pressure. Confidence in challenging existing processes and identifying opportunities for improvement. The ability to motivate, develop and engage colleagues at different levels of experience. Good working knowledge of Excel and PowerPoint would be advantageous. This is a role for someone who wants to have an impact beyond their own caseload. You'll be someone who enjoys developing people, improving technical standards and finding better ways of working, while still retaining a strong understanding of the day-to-day realities of Motor Litigation. You'll need to be confident enough to challenge where necessary, approachable enough to coach and support others, and commercially aware enough to understand the importance of delivering consistently strong outcomes for clients. This is an excellent opportunity for an experienced Motor Litigation professional looking to take the next step into a technical leadership and development-focused position within a growing specialist legal environment.
Massenhove Recruitment Limited Ipswich, Suffolk
Oct 06, 2026
Full time
Trainee Insurance Sales Advisor / Junior Sales Advisor Location: Ipswich, Suffolk (On-site) Salary: £21,000 - £26,000 per annum Job Type: Full-time, Permanent Experience Level: Entry Level / Trainee (No experience required) Are you looking to launch a rewarding, fast-paced career in the financial services sector? Massenhove Recruitment Limited is seeking a motivated Trainee Insurance Sales Advisor / Junior Sales Assistant to join a growing team in Ipswich, Suffolk . This is an exceptional entry-level sales opportunity. You will receive industry-leading training on insurance products, regulations, and customer management, making it the perfect stepping stone for an ambitious individual looking for career progression. Role Purpose & Overview As an Insurance Sales Advisor , you will be the first point of contact for clients across the UK looking for specialised insurance cover for non-standard home and motor insurance policies. This role perfectly blends sales execution with high-quality customer service , ensuring all clients receive tailored advice that matches their insurance needs. Key Responsibilities Sales & Business Development: Contact provided leads to quote, sell, and cross-sell personal lines insurance products (home and car insurance). Customer Relationship Management: Provide expert advice to new and existing customers regarding policy adjustments, mid-term amendments, and renewals. Target Achievement: Meet and exceed personal monthly sales targets while maintaining excellent quality standards. Compliance & FCA Regulation: Ensure all sales practices strictly adhere to the guidelines set by the Financial Conduct Authority (FCA) . Client Retention: Handle customer queries and complaints with empathy, professionalism, and speed to maximize retention. Stakeholder Communication: Maintain clear and professional communication with insurance companies, underwriters, and internal branch managers. What We Are Looking For (Skills & Requirements) Entry-Level Candidates Welcome: No prior insurance experience is required; full training is provided. Strong Communication Skills: An excellent telephone manner with the ability to build rapport quickly. Target-Driven Mindset: Motivation to work towards individual and team sales targets. Problem-Solving Ability: A customer-focused approach to handling queries and resolving complaints calmly. Professionalism: Ability to act as a corporate ambassador for the company at all times. What's in It for You? Competitive Salary: £21,000 - £26,000 per annum. Comprehensive Training: Learn everything you need to know about the insurance sector from industry experts. Career Growth: A structured pathway into professional insurance and financial services roles. Stable Environment: A full-time, permanent position within a supportive local branch. About Us: Massenhove Recruitment Limited is an equal-opportunity employer. We are committed to building a diverse and inclusive workforce. We recruit solely on merit, treating all candidates with equality, fairness, and respect. Apply Today: If you are ready to kickstart a dynamic career in insurance sales, apply now for a confidential discussion!
Massenhove Recruitment Limited Ipswich, Suffolk
Sep 30, 2026
Full time
Assistant Sales / Customer Advisor (Insurance) What you'll be doing Using leads provided, you will engage with personal lines customers throughout NI / GB in order to promote and sell our non-standard home & car insurance product as well as assisting / supporting customers with any related queries and re any changes / amendments required in relation to their policy Role Purpose Using the leads generated, to outbound call clients, selling and cross selling the non- standard home & car product and any other relevant personal lines insurance products within company set sales targets (individual and overall branch/company target) To provide the highest standards of customer care, service, and client retention. To give advice to customers, explain why a particular product or provider would best meet the demands and needs of the customer, and give recommendations tailored to the customer's requirements. To always ensure best practice in line current legal and regulatory requirements Your responsibilities Achieving personal monthly targets whilst maintaining the correct standards of work and quality and as required by the Financial Conduct Authority (our regulator). Be a role model for the Company, by always presenting a professional image. Adhering to regulations and requirements of the Financial Conduct Authority (our regulator). Providing expert and prompt advice to new and existing customers regarding their insurance needs, e.g., handling adjustments, renewals and any other queries which may arise. Providing quotations and arranging new business via computerised rating guides. Maximising all sales opportunities to include cross selling and dealing with prospects efficiently and effectively. Identifying and following up on potential customers quickly and professionally. Effectively and efficiently handle policy adjustments, renewals and any other queries which may arise. Handling customer complaints in accordance with company procedures, calmly and with empathy. Achieving personal monthly targets whilst maintaining acceptable standards of work and quality. Dealing with all business clients in a professional manner. Maintain effective communication with all contacts, including insurance companies. Being a corporate ambassador by always presenting a professional image General Duties Complying with all relevant company policies and procedures, including health and safety procedures. Carrying out any other roles /functions as necessary by the Manager to support the effective operation of the branch. Your role at a glance It is very customer focused sales role with the provision of exceptional customer service at the heart of everything you do and you will be working towards individual, and company set monthly targets. There are no budgetary or staffing responsibilities.
Massenhove Recruitment Limited Manchester, Lancashire
Sep 30, 2026
Full time
Job Title: New Business Account Executive Industry: Insurance Class of Business: Professional Indemnity - Construction Property (Contractors, Surveyors, Architects, Engineers) Overview: As a New Business Account Executive, you will proactively engage with mid-market and SME businesses across the UK, with a particular focus on clients within the construction and property professional services sector. This includes organisations such as surveyors, architects, design and planning consultancies, and engineering firms across all disciplines. You will help clients understand how you / our client can support their insurance needs, gaining valuable experience in identifying risk exposures, discussing tailored insurance solutions, and promoting end-to-end service-from initial consultation through to long-term partnership. Your role will be central to expanding our clients client base and supporting our mission to deliver exceptional, specialist-led insurance solutions. Whether you are advising a local professional practice or supporting the placement of more complex programmes for growing and internationally active firms, your contribution will play a key role in driving continued growth. Responsibilities: Proactively contact prospective clients to introduce, gather relevant insurance information, and support negotiations with both clients and insurers. Identify, research, and develop new sources of prospective clients to help expand presence and market reach. Work closely with brokers and account handlers to support the onboarding and development of potential new clients. Accurately maintain client and prospect records on our CRM systems, ensuring all information is recorded promptly and kept up to date in line with company standards. Build a strong foundation of Professional Indemnity Insurance knowledge, including working towards and achieving CII insurance qualifications. Actively participate in structured training and development programmes focused on building the core skills required for success in the role. Contribute as part of a fast-paced, collaborative, and continually evolving environment, with significant opportunities for learning and professional growth. Requirements: Previous experience within the insurance market and sales. Excellent communication and collaboration skills. Our clients team thrives on effective communication and the ability to work together towards common goals. Sales and negotiation skills that will help you compete in a fast-paced market. Strong motivation and ambition in progressing your career in insurance. An eye for detail to ensure that all records and client interactions are meticulously managed and maintained.
Massenhove Recruitment Limited Bristol, Somerset
Sep 30, 2026
Full time
Job Title: New Business Account Executive Industry: Insurance Class of Business: Professional Indemnity - Construction Property (Contractors, Surveyors, Architects, Engineers) Overview: As a New Business Account Executive, you will proactively engage with mid-market and SME businesses across the UK, with a particular focus on clients within the construction and property professional services sector. This includes organisations such as surveyors, architects, design and planning consultancies, and engineering firms across all disciplines. You will help clients understand how you / our client can support their insurance needs, gaining valuable experience in identifying risk exposures, discussing tailored insurance solutions, and promoting end-to-end service-from initial consultation through to long-term partnership. Your role will be central to expanding our clients client base and supporting our mission to deliver exceptional, specialist-led insurance solutions. Whether you are advising a local professional practice or supporting the placement of more complex programmes for growing and internationally active firms, your contribution will play a key role in driving continued growth. Responsibilities: Proactively contact prospective clients to introduce, gather relevant insurance information, and support negotiations with both clients and insurers. Identify, research, and develop new sources of prospective clients to help expand presence and market reach. Work closely with brokers and account handlers to support the onboarding and development of potential new clients. Accurately maintain client and prospect records on our CRM systems, ensuring all information is recorded promptly and kept up to date in line with company standards. Build a strong foundation of Professional Indemnity Insurance knowledge, including working towards and achieving CII insurance qualifications. Actively participate in structured training and development programmes focused on building the core skills required for success in the role. Contribute as part of a fast-paced, collaborative, and continually evolving environment, with significant opportunities for learning and professional growth. Requirements: Previous experience within the insurance market and sales. Excellent communication and collaboration skills. Our clients team thrives on effective communication and the ability to work together towards common goals. Sales and negotiation skills that will help you compete in a fast-paced market. Strong motivation and ambition in progressing your career in insurance. An eye for detail to ensure that all records and client interactions are meticulously managed and maintained.
Massenhove Recruitment Limited
Sep 30, 2026
Full time
Job Title: New Business Account Executive Industry: Insurance Class of Business: Professional Indemnity - Construction Property (Contractors, Surveyors, Architects, Engineers) Overview: As a New Business Account Executive, you will proactively engage with mid-market and SME businesses across the UK, with a particular focus on clients within the construction and property professional services sector. This includes organisations such as surveyors, architects, design and planning consultancies, and engineering firms across all disciplines. You will help clients understand how you / our client can support their insurance needs, gaining valuable experience in identifying risk exposures, discussing tailored insurance solutions, and promoting end-to-end service-from initial consultation through to long-term partnership. Your role will be central to expanding our clients client base and supporting our mission to deliver exceptional, specialist-led insurance solutions. Whether you are advising a local professional practice or supporting the placement of more complex programmes for growing and internationally active firms, your contribution will play a key role in driving continued growth. Responsibilities: Proactively contact prospective clients to introduce, gather relevant insurance information, and support negotiations with both clients and insurers. Identify, research, and develop new sources of prospective clients to help expand presence and market reach. Work closely with brokers and account handlers to support the onboarding and development of potential new clients. Accurately maintain client and prospect records on our CRM systems, ensuring all information is recorded promptly and kept up to date in line with company standards. Build a strong foundation of Professional Indemnity Insurance knowledge, including working towards and achieving CII insurance qualifications. Actively participate in structured training and development programmes focused on building the core skills required for success in the role. Contribute as part of a fast-paced, collaborative, and continually evolving environment, with significant opportunities for learning and professional growth. Requirements: Previous experience within the insurance market and sales. Excellent communication and collaboration skills. Our clients team thrives on effective communication and the ability to work together towards common goals. Sales and negotiation skills that will help you compete in a fast-paced market. Strong motivation and ambition in progressing your career in insurance. An eye for detail to ensure that all records and client interactions are meticulously managed and maintained.