Customer Relationship Manager North London (Hybrid/Work from home) 33,000 - 36,500 12-month FTC with potential to go permanent Bright Selection are recruiting for a fantastic new opportunity to join a leading nursing care service in North London, taking ownership of a newly created role designed to support both service growth and the launch of a new specialist unit. This pivotal position will suit an individual who is compassionate, commercially minded, and experienced in admissions, marketing, or client relations within a care, healthcare, or community setting. You'll be instrumental in developing relationships with key partners, improving the customer journey, and driving both public and private enquiries from first contact through to successful admission. Key Duties Include: Handling and converting all incoming care enquiries from a variety of referral sources, including health and social care professionals and private families. Building strong relationships with discharge teams, commissioners, and community stakeholders across North and East London. Supporting the successful opening of a brand-new complex care unit, ensuring timely occupancy and clear communication with internal clinical teams. Coordinating open days, events, and marketing activities to raise local awareness of services. Contributing to the implementation and use of a new digital system for enquiry tracking and customer engagement. Playing an active role in shaping the home's admissions strategy in collaboration with the senior leadership team. What You'll Need: Experience in a client-facing role within a care, healthcare, or service-led environment. A confident communicator with excellent relationship-building and organisational skills. Working knowledge of public and private funding routes for residential or nursing care. Comfortable working in a fast-paced, target-led environment. Able to work Monday to Friday with some flexibility to attend occasional events. What's on Offer: 33,000 - 36,500 per annum, depending on experience 12-month fixed-term contract with potential for extension or permanence Monday to Friday working pattern (hybrid with remote working opportunities) Supportive team culture and involvement in a high-profile service development Pension scheme and standard holiday entitlement If you are a motivated and empathetic professional with a proven track record in admissions, customer relations, or business development within a care setting, we'd be pleased to hear from you. Apply with your CV and cover letter, or for more information, please contact Lisa Miller-Kirwan at Bright Selection Ltd. Bright Selection advertises roles on behalf of our clients. If you do not hear back from us within 3 days of your application, unfortunately you have not been successful on this occasion. However, we may retain your details for future roles and will inform you if we do so.
Jul 06, 2025
Contractor
Customer Relationship Manager North London (Hybrid/Work from home) 33,000 - 36,500 12-month FTC with potential to go permanent Bright Selection are recruiting for a fantastic new opportunity to join a leading nursing care service in North London, taking ownership of a newly created role designed to support both service growth and the launch of a new specialist unit. This pivotal position will suit an individual who is compassionate, commercially minded, and experienced in admissions, marketing, or client relations within a care, healthcare, or community setting. You'll be instrumental in developing relationships with key partners, improving the customer journey, and driving both public and private enquiries from first contact through to successful admission. Key Duties Include: Handling and converting all incoming care enquiries from a variety of referral sources, including health and social care professionals and private families. Building strong relationships with discharge teams, commissioners, and community stakeholders across North and East London. Supporting the successful opening of a brand-new complex care unit, ensuring timely occupancy and clear communication with internal clinical teams. Coordinating open days, events, and marketing activities to raise local awareness of services. Contributing to the implementation and use of a new digital system for enquiry tracking and customer engagement. Playing an active role in shaping the home's admissions strategy in collaboration with the senior leadership team. What You'll Need: Experience in a client-facing role within a care, healthcare, or service-led environment. A confident communicator with excellent relationship-building and organisational skills. Working knowledge of public and private funding routes for residential or nursing care. Comfortable working in a fast-paced, target-led environment. Able to work Monday to Friday with some flexibility to attend occasional events. What's on Offer: 33,000 - 36,500 per annum, depending on experience 12-month fixed-term contract with potential for extension or permanence Monday to Friday working pattern (hybrid with remote working opportunities) Supportive team culture and involvement in a high-profile service development Pension scheme and standard holiday entitlement If you are a motivated and empathetic professional with a proven track record in admissions, customer relations, or business development within a care setting, we'd be pleased to hear from you. Apply with your CV and cover letter, or for more information, please contact Lisa Miller-Kirwan at Bright Selection Ltd. Bright Selection advertises roles on behalf of our clients. If you do not hear back from us within 3 days of your application, unfortunately you have not been successful on this occasion. However, we may retain your details for future roles and will inform you if we do so.
Home Manager required for an established independently owned care home in Fleet. This is an excellent opportunity to take over the running of a small well run care home, settled staff team, proving high quality residential and dementia care in a beautiful tranquil care home setting. The home is small and so is an excellent opportunity for a Home Manager that enjoys being visible around their home and adopting a more hands on management style. Supported by an assistant manager and dedicated team, you will be instrumental in ensuring the home is providing the highest standards of personalised care and well-being to its residents, promoting a culture of accountability, reflection and continuous improvement. Requirements: Experienced Home Manager or Deputy Manager experienced in a large home Qualified with the L5 or equivalent Working knowledge of CQC, proven track record of achieving Good / Outstanding outcomes IT literate Dementia care knowledge and experience Responsibilities include: Take full responsibility for ensuring high standards of professional practice which meets the needs of each resident. Quality audits and improvement plans. Health and Safety lead for the home - IOSH qualified Staff recruitment and retention. Ensure that all care staff receive regular supervision and appraisal and that they receive the training and support necessary to facilitate their role. Undertake assessments and reviews. Maintain and develop links in the local community creating opportunities. Salary: In the region of 45,000 - 50,000 neg DOSE Please contact Emma at Bright Selection for more information. Bright Selection advertises roles on behalf of our clients. If you do not hear back from us within 3 days of your application, unfortunately you have not been successful on this occasion, however we may keep your details on our database for future roles & if we do so you will receive an email letting you know this.
Jun 23, 2025
Full time
Home Manager required for an established independently owned care home in Fleet. This is an excellent opportunity to take over the running of a small well run care home, settled staff team, proving high quality residential and dementia care in a beautiful tranquil care home setting. The home is small and so is an excellent opportunity for a Home Manager that enjoys being visible around their home and adopting a more hands on management style. Supported by an assistant manager and dedicated team, you will be instrumental in ensuring the home is providing the highest standards of personalised care and well-being to its residents, promoting a culture of accountability, reflection and continuous improvement. Requirements: Experienced Home Manager or Deputy Manager experienced in a large home Qualified with the L5 or equivalent Working knowledge of CQC, proven track record of achieving Good / Outstanding outcomes IT literate Dementia care knowledge and experience Responsibilities include: Take full responsibility for ensuring high standards of professional practice which meets the needs of each resident. Quality audits and improvement plans. Health and Safety lead for the home - IOSH qualified Staff recruitment and retention. Ensure that all care staff receive regular supervision and appraisal and that they receive the training and support necessary to facilitate their role. Undertake assessments and reviews. Maintain and develop links in the local community creating opportunities. Salary: In the region of 45,000 - 50,000 neg DOSE Please contact Emma at Bright Selection for more information. Bright Selection advertises roles on behalf of our clients. If you do not hear back from us within 3 days of your application, unfortunately you have not been successful on this occasion, however we may keep your details on our database for future roles & if we do so you will receive an email letting you know this.
An exciting opportunity has arisen for an experienced Head of People to join a respected care provider. We are seeking a passionate and experienced HR professional to lead and manage the company's HR strategy and operations across its care homes. Role Overview: As Head of People, you will oversee the full spectrum of HR functions, including recruitment, employee relations, right-to-work compliance, sponsorship management, staff retention, and training and development. This is a strategic role with the opportunity to shape the company's culture and employee experience. Key Responsibilities: Recruitment: Lead the company's centralised recruitment strategy, overseeing internal and external hiring processes. Right to Work & Sponsorship: Manage all aspects of sponsorship licenses, compliance, and right-to-work checks. Employee Relations: Support complex employee relations cases and oversee the grievance and disciplinary processes. Compliance: Ensure HR policies are up-to-date and conduct regular HR audits aligned with CQC, GDPR, and employment laws. Retention & Culture: Drive retention strategies and support the company's goals of achieving B-Corp accreditation. Training & Development: Conduct comprehensive inductions, provide HR training, and support new managers. Requirements: Ideally CIPD Level 7 or working towards. Experience in HR management within the elderly care sector. Knowledge of right-to-work regulations and sponsorship procedures. Effective leadership and communication skills. Flexibility to travel across care homes within the organisation. Benefits: Competitive salary Work within an organisation that values contribution, offers work-life balance, and provides professional development opportunities. Interested? Contact Lisa-Maria Kirwan at Bright Selection for more information. Bright Selection advertises roles on behalf of our clients. If you do not hear back within 3 days of your application, you have not been successful this time, but we may keep your details for future opportunities.
Feb 12, 2025
Full time
An exciting opportunity has arisen for an experienced Head of People to join a respected care provider. We are seeking a passionate and experienced HR professional to lead and manage the company's HR strategy and operations across its care homes. Role Overview: As Head of People, you will oversee the full spectrum of HR functions, including recruitment, employee relations, right-to-work compliance, sponsorship management, staff retention, and training and development. This is a strategic role with the opportunity to shape the company's culture and employee experience. Key Responsibilities: Recruitment: Lead the company's centralised recruitment strategy, overseeing internal and external hiring processes. Right to Work & Sponsorship: Manage all aspects of sponsorship licenses, compliance, and right-to-work checks. Employee Relations: Support complex employee relations cases and oversee the grievance and disciplinary processes. Compliance: Ensure HR policies are up-to-date and conduct regular HR audits aligned with CQC, GDPR, and employment laws. Retention & Culture: Drive retention strategies and support the company's goals of achieving B-Corp accreditation. Training & Development: Conduct comprehensive inductions, provide HR training, and support new managers. Requirements: Ideally CIPD Level 7 or working towards. Experience in HR management within the elderly care sector. Knowledge of right-to-work regulations and sponsorship procedures. Effective leadership and communication skills. Flexibility to travel across care homes within the organisation. Benefits: Competitive salary Work within an organisation that values contribution, offers work-life balance, and provides professional development opportunities. Interested? Contact Lisa-Maria Kirwan at Bright Selection for more information. Bright Selection advertises roles on behalf of our clients. If you do not hear back within 3 days of your application, you have not been successful this time, but we may keep your details for future opportunities.
We're looking for an experienced and passionate Home Manager to assume overall management of a luxury residential care home in the Tamworth area. This is a fantastic opportunity to join a leading provider renowned for delivering high standards of elderly and dementia care in exceptional and beautifully designed care homes. As the Home Manager, you'll play a key role in creating a warm, welcoming, and supportive atmosphere for both residents and staff. You'll be responsible for the day-to-day running of the home, ensuring the delivery of high-quality, person-centred care. The home has been open for approximately 6 months so is looking for a Manager who can nurture and develop the team and manage the home to maturity. Key responsibilities include: Leading and inspiring a dedicated care team to achieve exceptional standards. Overseeing the delivery of personalised care plans to meet residents' individual needs. Ensuring compliance with CQC regulations and maintaining the home's high-quality reputation. Managing budgets and driving occupancy levels through effective marketing and community engagement. Building strong relationships with residents, their families, and the wider community. We're looking for a confident and experienced leader who's passionate about delivering exceptional care. Responsibilities: Previous experience as a Home Manager, ideally in a residential or dementia care setting. A Level 5 Diploma in Leadership and Management (or equivalent). A proven track record of achieving or maintaining good/outstanding CQC ratings. Excellent communication and leadership skills with a positive, proactive approach. Salary: Salary of c 65,000pa neg DOSE 25 days annual leave + bank holidays Please contact Emma at Bright Selection for more information. Bright Selection advertises roles on behalf of our clients. If you do not hear back from us within 3 days of your application, unfortunately you have not been successful on this occasion, however we may keep your details on our database for future roles & if we do so you will receive an email letting you know this.
Jan 29, 2025
Full time
We're looking for an experienced and passionate Home Manager to assume overall management of a luxury residential care home in the Tamworth area. This is a fantastic opportunity to join a leading provider renowned for delivering high standards of elderly and dementia care in exceptional and beautifully designed care homes. As the Home Manager, you'll play a key role in creating a warm, welcoming, and supportive atmosphere for both residents and staff. You'll be responsible for the day-to-day running of the home, ensuring the delivery of high-quality, person-centred care. The home has been open for approximately 6 months so is looking for a Manager who can nurture and develop the team and manage the home to maturity. Key responsibilities include: Leading and inspiring a dedicated care team to achieve exceptional standards. Overseeing the delivery of personalised care plans to meet residents' individual needs. Ensuring compliance with CQC regulations and maintaining the home's high-quality reputation. Managing budgets and driving occupancy levels through effective marketing and community engagement. Building strong relationships with residents, their families, and the wider community. We're looking for a confident and experienced leader who's passionate about delivering exceptional care. Responsibilities: Previous experience as a Home Manager, ideally in a residential or dementia care setting. A Level 5 Diploma in Leadership and Management (or equivalent). A proven track record of achieving or maintaining good/outstanding CQC ratings. Excellent communication and leadership skills with a positive, proactive approach. Salary: Salary of c 65,000pa neg DOSE 25 days annual leave + bank holidays Please contact Emma at Bright Selection for more information. Bright Selection advertises roles on behalf of our clients. If you do not hear back from us within 3 days of your application, unfortunately you have not been successful on this occasion, however we may keep your details on our database for future roles & if we do so you will receive an email letting you know this.
