Town & Country Housing Group

Building Safety and Fire Manager Role Summary To support the Senior Building Safety & Compliance Manager in the provision of fire and building safety services, ensuring key operational targets are met or exceeded. To have an excellent understanding of the Building Safety Act 2022 and the Fire Safety Order 2005 (Updated 2022). Provide technical support and advice in relation to building safety and fire safety across a range of internal and external stakeholders that is supported by professional competency. Be responsible for the fire safety contracts, including fire servicing and maintenance, fire risk assessments, and remediation contracts. Be responsible and accountable for the reporting function and the work to ensure a 'golden thread' of information. Be responsible for building a culture of safety across the business. Location: Tunbridge Wells Salary: £58,005 Hours of work: 35 Contract : Permanent Probation Period: 6 Months Notice Period: 1 Month For more information and/or to apply, click on the ' Apply now ' button.

Administrator (Building Safety and Fire) Role Summary To provide a high level of administration support to the Building Safety and Fire Team. To ensure high levels of resident, internal customers and stakeholder satisfaction with building safety services. Organise and ensure fire risk assessments (FRAs) and any subsequent actions are undertaken, reviewed, and actioned upon within the right times and aim for 100% compliance within this area at all times. Escalate to relevant managers and/or Directors any intolerable risks which are not actioned within the FRA within 24 hours. Salary: 27,038 Hours of work: 35 Contract: Permanent Probation Period: 6 Months Notice Period: 1 Month Location: Tunbridge Wells For more information or/and to apply, click on 'apply now'.

Fixed term contract - 12 months Role summary: To work with our TCH stakeholders to design, deliver and evaluate user training for IT applications delivered and supported by IT. Role specific responsibilities: Develop and deliver IT training materials on a wide range of software applications (e.g., session plans, user guides, videos, and other interactive content). Create impactful resources and update training manuals and handouts, such as user guides, manuals, and hints-and-tips tailored to our staff. Support technology change initiatives through tailored training solutions as part of projects and development release cycle and ensuring usage of systems is optimised. Maintain relevant business applications knowledge and associated business policies, processes, and procedures. Analyse individual and group training needs by gathering information pertaining to work procedures, workflow, and reports, understanding job specific functions and tasks and working directly with users to support adoption, understand the effectiveness of applications and identify opportunities for improvement. Design, organise and effectively deliver training courses on IT applications to meet the needs of all staff, using technology and pre-developed learning assets (e-learning, recorded webinars, videos, user guides, etc.). Monitor, evaluate and review the effectiveness and quality of training and learning programmes for continuous improvement. Develop and maintain strong relationships with stakeholders to support the delivery of IT training services. Collaborate with teams and individual stakeholders to enhance processes, identify skill gaps, and deliver innovative solutions. Identify business process improvements and liaise with stakeholders to support delivery of business process improvements. Operate as an effective member of the team, working within the agreed project delivery methodology. Be the Subject Matter Expert for IT systems training, acting in an advisory and supporting capacity for business change projects and initiatives (e.g., training needs analysis, determining most appropriate training delivery methods, etc.). Ensure effective communication across the business regarding system usage best practice, training courses and resources available. Co-ordinate the administration of training courses, including diary management and database management. Hours: 35 hours per week Applications close: Monday 4 August 2025 Interview Date: Monday 11 August 2025

This six-month fixed term contract role is to provide a proactive comprehensive and professional administration service which supports the achievement of business objectives, improves organisational performance and ensures legislative and policy compliance. Role Specific Responsibilities Support the department in the provision of administration for learning and development, coordinating bookings, taking registers, scanning documents, designing posters for events, collating and reporting on feedback. Support the team with recruitment administration activity including chasing for documents, scanning paperwork, inputting data onto our database. Meet and greet interviewees, copy relevant compliance documents and ensure selection assessments are undertaken in agreed deadlines. Assisting with the implementation of an applicant tracking system, ensuring data is migrated and input into the system, reconciling spreadsheets to new records and data cleansing. Assist with the implementation of a learning management system, ensuring data is migrated and input into the system, reconciling spreadsheets to new records and data cleansing. Assist with payroll administration including inputting absence and leave into the HR database in time for monthly payroll deadlines. Assist with the updating and collating of all manual and electronic records, including digital archiving, condensing file paths/names and ensuring our files are compliant with retention guidelines. Hours: 35 hours per week Applications close: Friday 18 July 2025

Health Safety Environmental and Compliance Manager Role Summary You will drive, support and guide on operational Health & Safety issues across TCH s portfolio - initially prioritising our repairs, maintenance and construction teams. This involves delivering health and safety excellence through the development of our health and safety management system, creating and implementing robust risk and safety assessments, safe systems of work, training, coaching, health and safety promotions, inspections, accident/incident prevention and investigations, and building a great health and safety culture. Responsible to: TCHR General Manager Responsible for: All repairs related health and safety, environmental, management framework, policies and procedures. Location: Tunbridge Wells Hours: 35 Probation Period: 6 Months Notice: 1 Month Contract: Permanent For more information click on the ' Apply now ' button

Project Manager (Delivery) Role Summary To be responsible for a wide range and complexity of development schemes from the point they are handed over from the New Business Team (NBT) through to conclusion of the Final Account/End of Defects Liability Period. Of paramount importance is the requirement that all schemes are project managed in such a way as to ensure they are delivered on time, to agreed budget and required design and quality standards. Location: Tunbridge Wells Salary: 45,000 - 50,000 Hours of work: 35 Contract: Permanent Probation Period: 6 Months Notice Period: 1 Month For more information or to apply, please click 'apply now' .

Rent & Service Charge Accountant Location: Tunbridge Wells Hours: 35 hours Notice: 1 Month Probation Period: 6 Months Salary: 34,826 Role Summary The role is to maximise rent and service charge income. Working collaboratively across the organisation so that the TCH (Town and Country Housing) annual rent and reviews and service charges reconciliations are compliant. You will be effectively analysing service charge income versus expenditure and providing front line teams specialist support by processing bills, tracking service charge budgets, and answering queries from both internal and external customers. For more information please click 'Apply now'

Location: Work from both offices in Tunbridge Wells and Epsom (Hybrid Working: minimum of 2 days in the office) Salary: £30,00.00 Hours of Work: 35 Probation Period: 6 months Contract: Fixed Term Contract - 12 Months Notice Period: 1 Month Role Specific Responsibilities - Carry out pre void inspections as required - Identify and evidence recharageable repairs and implement resident recharges - Manage void property keys and facilitate access as required - Obtain utility meter readings, arrange for any debts to be cleared, to enable credit to be applied for contractors to carry out their works - Assess and make recommendations to improve properties to achieve EPC B and C or above - Raise work orders and issue instructions to contractors to carry out repairs and improvements - Support the Asset Management Group referral process - Monitor and prioritise work in progress - Monitor and report KPI data, produce reports and take corrective action as required - Update systems and keep all relevant departments informed of progress. - Undertake post inspections for the purposes of quality control and consistency - Ensure that the required documents are received in good time to facilitate the letting of the property - Support the Senior Project Manager in the preparation of budget bids and management of approved budgets - Support the Senior Project Manager in the procurement of contracts, in line with applicable legislation - Support the Senior Project Manager with the production of briefs, specifications and contract documentation - Support the Senior Project Manager with the selection of contractors and to prepare, tender and administer contracts - Ensure that projects are delivered in a professional manner, on time, within budget and to the agreed standard - Promote a one team philosophy in the management of projects - Ensure customer satisfaction data is obtained and act on all negative variances - Manage customer complaints and undertake a lessons learned review - Provide information to update Integrator and other property records - Represent TCH at meetings, seminars, workshops and the like Job General Information - To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible - Recognise, respect and promote the different roles and diversity of the individuals within the business - Comply with our ambitions to secure value for money in all we do and seek to continuously reduce our carbon footprint. - Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. - To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives - To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge - Attend and participate in training and other meetings and staff events as required - Be an effective member of your team, presenting a positive impression of your section and the business - This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. Required Education and Qualifications - GCSE level education including Maths and English (essential) - Holds or working towards a relevant building qualification (desired) - Full driving licence and access to own transport - (essential) Required Key Skills and Competencies - Knowledge of housing and construction legislation (desired) - Experience of housing property maintenance (essential) - Knowledge of construction contracts (desired) - Knowledge of construction practice and methods (essential) - Contract administration experience (desired) - Budget preparation and management experience (desired) - Good verbal and written communication skills (essential) - Ability to negotiate (essential) - Excellent administration skills (essential) - Time management skills (essential) - Ability to prepare and analyse financial and other data (essential) - Presentation skills (desired) - High level of IT literacy (desired) Required Behaviours - Enthusiastic (essential) - Empathetic (essential) - Organised and methodical (essential) - Accuracy and attention to detail (essential) - Drive to deliver (essential) - Commitment to teamwork (essential) - Commitment to aims and objectives of the Group (essential) - The post holder should be willing and able to undertake occasional light manual handling (essential) Application Close: 5th March 2025 Interview Date: 14th March 2025 Please note, we reserve the right to withdraw this vacancy early

About the role Role Summary Purpose: At Town & Country we are committed to aiding vulnerable individuals who need support to live well and independently. We provide specialist housing, care, and support to people who are socially excluded, disabled, unwell or homeless. This role coordinates the delivery of Disabled Facilities Grants and other home adaptations by providing information and guidance to promote independent living. The post holder will conduct customer visits, completing support plans and any necessary grant or loan documentation required and support our customers throughout the grant and adaptation process, from initial contact to completion. With a keen eye for detail, you will assume the full responsibility of coordinating all aspects of casework, liaising with technical and non-technical staff and external stakeholders in a timely and accurate manner whilst fully supporting our varying customer base. What will you be doing? Role Specific Responsibilities Be responsible for, and integral to the whole grant, loan or private works process and will assume full responsibility for the delivery of the service in both a visiting and administrative capacity. Manage a caseload of customers and provide them with support in either their own home or at an alternative venue if required. Clearly explain the remit of the service to a range of customers and other professionals as appropriate. Assess circumstances, ownership, and income in order to advise on appropriate welfare benefits and funding for works required. Maintain administration of customer files as required by the service and to enable the preparation of reports and statistics. Accurately input customer data onto a database in a timely manner and ensuring compliance with the service specification, commissioner requirements and key performance indicators. Ensure that notes about the customers are factual and free from personal opinions. Act as the central liaison/keyworker for customers who are within the grant or loan process. Liaise with external bodies, attend case review, and update meetings, as required. Assist with processing invoices, and undertake any other financial responsibilities as required by the role. Liaise promptly with colleagues, partner agencies and other stakeholders regarding safeguarding, welfare, and risk concerns in accordance with Town & Country s policy. All staff working for Town & Country have a statutory duty of confidentiality to protect customers and any personally identifiable information only use it for the purposes for which it was intended. General To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible. Recognise, respect, and promote the different roles and diversity of individuals. To actively contribute towards the key performance indicators and professional standards . Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. • To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. • To participate in training, attend other meetings, and staff events as required. • Be an effective member of your team, presenting a positive impression of your section and the Group. • Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements. About You Education & Qualifications Evidence of a good educational standard, including GCSE English and Math's. Key Skills & Competencies Experience of providing support to the designated customer group either in a volunteering or professional role. Well organised with excellent time management skills, able to arrange and manage workload demands, determine priority tasks, meet tight deadlines, and achieve goals. Up to date knowledge of welfare benefits for the designated customer group. Knowledge of related services provided by the statutory and voluntary sector. A willingness to work in a flexible manner as the service requires it. To be willing to train and gain qualifications to enhance own ability to undertake role. Able to work in other office locations as required. Empathy and understanding of the customer group we work with and support. A satisfactory enhanced DBS check is required for this role. Behaviours Excellent verbal and written communication skills Demonstrate commitment to equality and diversity and a genuine desire to help people with disabilities and/or support needs. Self-reliant and able to work on own initiative with minimal supervision as well as part of a team. Understanding of confidentiality and data protection issues. Comprehensive IT skills to include use of Microsoft Office and ability to maintain electronic records, with attention to detail. Ability to collaborate and work as part of a team. Why Choose Us Contributory pension scheme 4% to 10% matched contributions Hybrid working Free onsite car parking Life assurance of 4x annual salary (Terms and Conditions apply) 30 days annual leave in addition to bank holidays Two volunteer days per year Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions) Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses Extensive annual Staff Wellbeing programme Enhanced maternity, paternity, and shared parental leave provision Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.) Annual flu vaccinations Access to an extensive range of corporate discounts on shopping, travel & days out Social events, including lunchtime walking, rounders, festive Fridays Travel loan Our Values Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done. Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites. We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board: Do the Right Thing Pull Together Celebtrate Diiversity Love New Idea Be Kind Keep our Promises Equal Opportunities Statement: TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH. We are recognised as a Disability Confident Committed Employer . As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process Apply Internal Applications Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to the HR inbox. For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions. Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change. If you have any questions, or require further clarification, please speak to HR. External Applications Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications. Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer. Key dates Applications Close: Tuesday, 14 January 2025 Interview Date: Week Commencing 20 January 2025