Job Details Expected Travel: 0 - 50% Employment Type: Regular Full Time Overview The Customer Services & Delivery (CS&D) Market Unit (MU) UKI Head is a senior leader responsible for driving the CS&D strategy in the region and executing SAP's goal to be Cloud and Business AI company, while shaping and executing RISE with SAP, Cloud Adoption and driving innovation with SAP customers. As CS&D MU UKI Head you will have overall end-to-end responsibility for CS&D business success, business transformation and customer success at MU level. In addition, this leader has a strong focus on achieving financial results (revenue and margin) while ensuring delivery excellence and enabling our customers to realize true business value of SAP's innovations. Key Priorities Accelerate Cloud and Business AI growth in the region Accelerate Cloud success in the region via strong Adoption & Consumption focus Shape and execute the services transformation to the cloud, including SAP Business AI Platform success Shape and successfully execute the CS&D strategy in the region in alignment with SAP's strategy Accelerate workforce transformation and skills readiness to support services transformation Responsibilities Leadership Understand the SAP strategy and communicate a clear vision of the future: discuss, explain and actively promote the vision within the region, and to customers. Align the CS&D strategy to the Market Unit and drive adoption across all segments. Act as a member of the region management teams. Represent SAP and CS&D in internal and external events, partner and customer interactions. Strong leader at both the strategic and tactical levels, sees and articulates the bigger picture. Sound knowledge of the SAP market and competition; a strong negotiator who has experience in ensuring customer success and reference - ability as well as supporting profitability targets. Solid understanding of the operational and financial aspects of running a services business. P&L awareness and ownership. Create trusted relationships with strategic customers and partners. Solid understanding of the innovation technologies landscape and trends. Ability to cover those topics in public events and C-Level customer conversations. Delivery Excellence and Management Executional Excellence: Ability to consistently achieve results and exceed targets. Champion an environment where Market Unit Business Managers are transparent in providing oversight across all engagements, from the initial bid process to project completion, by working closely with their direct reports, CS Sales, Services Sales, Delivery Management Office, and other stakeholders. Understanding of the SAP implementation principles in different methodologies and able to articulate this clearly to customers. Tightly monitor regional and Market Unit revenue, margin and contribution, take corrective action to ensure commitments are met. Evaluate complex situations accurately and identify viable solutions that create successful and predictable outcomes for their engagements and customers, balancing SAP objectives. Services Sales Accelerates the market penetration with the new Services and Support Portfolio Develop, in strict collaboration with MU MD UKI a strategic growth plan for Services Sales, including an operational roadmap; execute through the regional structure. Steer performance and financial results of Services Sales. Own the regional Services sales booking number, in collaboration with the MU UKI MD Innovate on commercial and, with CS&D and Partner organizations, delivery models. Drive the full Services Sales portfolio within the MU Services Sales organizations. Drive consistency, simplicity, speed, customer value realization and elevated customer experience. Work with MU to drive a successful end-to-end services engagement. Serve as Executive sponsor on key, global, strategic customers, and engagements. Operational Excellence Ensure transparency and predictability of the business on all levels. Maintain highest standards of business integrity and compliance. Ensure tracking and realization of the financial targets and other KPIs at each level of the P&L within the MU down to individual levels. Workforce Management including Supply, Demand and Forecast Management. Effective resource planning and allocation across their accounts. Understand Partner Management aspects relevant to the MU and individual customers and assist with implementation of partner management strategy. Sales and Business Development Develop a clear and structured Go-to-Market strategy for the MU. Grow the business together with Customer Success teams within the MU by identifying opportunities, scoping customer needs. Collaborate with Service Portfolio Management and drive the success of new service offerings and delivery models. Team Management Develop and execute the people agenda aligned with the SAP strategy and CS&D priorities. Monitor team performance and report on metrics with clarity and consistency. Expertise In-depth understanding of SAP's strategy and market position. Strong process-orientation and organizational change skills. Outstanding communication and networking skills. High ambition, drive for, and focus on results and execution. Experience managing and interacting with a geographically and culturally diverse team. High level of flexibility, integrity, and confidentiality. Excellent listener and communicator capable of articulating and simplifying complex situations. Liaison and consultative skills: negotiating and conflict management skills. Ability to train, mentor and develop team members, ensuring they run at their best. Experience Experience in leading a MU or regional business unit with holistic General Manager responsibility. Strong stakeholder management and influencing skills, enduring focus on Customer Success and experience in engaging with the C-suite. Experience with managing a sizeable P&L. Experience in leading and managing/interacting with a diverse and territorially distributed team in a matrix structure. Relevant and current experience in running a professional services organization in SAP environment. This must include SAP's newer technologies. Proven ability to drive delivery execution within their area of responsibility, proficiency in aligning cross-topic objectives and approaches within a matrixed organisation. Solid knowledge of key SAP solutions and respective industry business process understanding. Key Competencies Customer Focus: strong focus on the customer and customer success outcomes. Customer Success Leadership: Track record of 7+ years of national/international leadership in Services/Sales areas. Solid line and dotted line organization management manifested by high leadership trust score and employee engagement score. Fosters belonging, accountability, transparency and trust. Business Transformation: Track record of translating transformations and strategy into execution & measurable business success, with focus on services delivery towards customers success transformations and track record of significant delivery efficiencies. Business performance: ability to deliver against financial and non-financial business goals. Strong stakeholder management and influencing skills. Proven experience in successfully leading cross functional teams without authority / in a matrix construct. Relevant and current experience in running a professional services organization in SAP environment. This must include SAP's newer technologies. Solid knowledge of key SAP solutions and respective industry business process understanding. Regional exposure within the respective region. Strong strategic thinking and decision-making skills. Other Language: Fluency in English Education: Bachelor's Degree or equivalent accreditation required; Master's Degree or MBA Preferred. Legal & Equal Opportunity Statement Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. Recruitment Process Disclosure For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.
Aug 18, 2026
Full time
Job Details Expected Travel: 0 - 50% Employment Type: Regular Full Time Overview The Customer Services & Delivery (CS&D) Market Unit (MU) UKI Head is a senior leader responsible for driving the CS&D strategy in the region and executing SAP's goal to be Cloud and Business AI company, while shaping and executing RISE with SAP, Cloud Adoption and driving innovation with SAP customers. As CS&D MU UKI Head you will have overall end-to-end responsibility for CS&D business success, business transformation and customer success at MU level. In addition, this leader has a strong focus on achieving financial results (revenue and margin) while ensuring delivery excellence and enabling our customers to realize true business value of SAP's innovations. Key Priorities Accelerate Cloud and Business AI growth in the region Accelerate Cloud success in the region via strong Adoption & Consumption focus Shape and execute the services transformation to the cloud, including SAP Business AI Platform success Shape and successfully execute the CS&D strategy in the region in alignment with SAP's strategy Accelerate workforce transformation and skills readiness to support services transformation Responsibilities Leadership Understand the SAP strategy and communicate a clear vision of the future: discuss, explain and actively promote the vision within the region, and to customers. Align the CS&D strategy to the Market Unit and drive adoption across all segments. Act as a member of the region management teams. Represent SAP and CS&D in internal and external events, partner and customer interactions. Strong leader at both the strategic and tactical levels, sees and articulates the bigger picture. Sound knowledge of the SAP market and competition; a strong negotiator who has experience in ensuring customer success and reference - ability as well as supporting profitability targets. Solid understanding of the operational and financial aspects of running a services business. P&L awareness and ownership. Create trusted relationships with strategic customers and partners. Solid understanding of the innovation technologies landscape and trends. Ability to cover those topics in public events and C-Level customer conversations. Delivery Excellence and Management Executional Excellence: Ability to consistently achieve results and exceed targets. Champion an environment where Market Unit Business Managers are transparent in providing oversight across all engagements, from the initial bid process to project completion, by working closely with their direct reports, CS Sales, Services Sales, Delivery Management Office, and other stakeholders. Understanding of the SAP implementation principles in different methodologies and able to articulate this clearly to customers. Tightly monitor regional and Market Unit revenue, margin and contribution, take corrective action to ensure commitments are met. Evaluate complex situations accurately and identify viable solutions that create successful and predictable outcomes for their engagements and customers, balancing SAP objectives. Services Sales Accelerates the market penetration with the new Services and Support Portfolio Develop, in strict collaboration with MU MD UKI a strategic growth plan for Services Sales, including an operational roadmap; execute through the regional structure. Steer performance and financial results of Services Sales. Own the regional Services sales booking number, in collaboration with the MU UKI MD Innovate on commercial and, with CS&D and Partner organizations, delivery models. Drive the full Services Sales portfolio within the MU Services Sales organizations. Drive consistency, simplicity, speed, customer value realization and elevated customer experience. Work with MU to drive a successful end-to-end services engagement. Serve as Executive sponsor on key, global, strategic customers, and engagements. Operational Excellence Ensure transparency and predictability of the business on all levels. Maintain highest standards of business integrity and compliance. Ensure tracking and realization of the financial targets and other KPIs at each level of the P&L within the MU down to individual levels. Workforce Management including Supply, Demand and Forecast Management. Effective resource planning and allocation across their accounts. Understand Partner Management aspects relevant to the MU and individual customers and assist with implementation of partner management strategy. Sales and Business Development Develop a clear and structured Go-to-Market strategy for the MU. Grow the business together with Customer Success teams within the MU by identifying opportunities, scoping customer needs. Collaborate with Service Portfolio Management and drive the success of new service offerings and delivery models. Team Management Develop and execute the people agenda aligned with the SAP strategy and CS&D priorities. Monitor team performance and report on metrics with clarity and consistency. Expertise In-depth understanding of SAP's strategy and market position. Strong process-orientation and organizational change skills. Outstanding communication and networking skills. High ambition, drive for, and focus on results and execution. Experience managing and interacting with a geographically and culturally diverse team. High level of flexibility, integrity, and confidentiality. Excellent listener and communicator capable of articulating and simplifying complex situations. Liaison and consultative skills: negotiating and conflict management skills. Ability to train, mentor and develop team members, ensuring they run at their best. Experience Experience in leading a MU or regional business unit with holistic General Manager responsibility. Strong stakeholder management and influencing skills, enduring focus on Customer Success and experience in engaging with the C-suite. Experience with managing a sizeable P&L. Experience in leading and managing/interacting with a diverse and territorially distributed team in a matrix structure. Relevant and current experience in running a professional services organization in SAP environment. This must include SAP's newer technologies. Proven ability to drive delivery execution within their area of responsibility, proficiency in aligning cross-topic objectives and approaches within a matrixed organisation. Solid knowledge of key SAP solutions and respective industry business process understanding. Key Competencies Customer Focus: strong focus on the customer and customer success outcomes. Customer Success Leadership: Track record of 7+ years of national/international leadership in Services/Sales areas. Solid line and dotted line organization management manifested by high leadership trust score and employee engagement score. Fosters belonging, accountability, transparency and trust. Business Transformation: Track record of translating transformations and strategy into execution & measurable business success, with focus on services delivery towards customers success transformations and track record of significant delivery efficiencies. Business performance: ability to deliver against financial and non-financial business goals. Strong stakeholder management and influencing skills. Proven experience in successfully leading cross functional teams without authority / in a matrix construct. Relevant and current experience in running a professional services organization in SAP environment. This must include SAP's newer technologies. Solid knowledge of key SAP solutions and respective industry business process understanding. Regional exposure within the respective region. Strong strategic thinking and decision-making skills. Other Language: Fluency in English Education: Bachelor's Degree or equivalent accreditation required; Master's Degree or MBA Preferred. Legal & Equal Opportunity Statement Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. Recruitment Process Disclosure For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What you'll build As a part of our Business AI Frontrunner team, you'll contribute to real AI innovation projects alongside experienced data scientists, engineers, and product experts. You can expect tasks such as: Supporting the design and hands-on development of AI prototypes, including experiments with multi-agent system architectures and leveraging agent harnesses Researching and evaluating emerging AI technologies, with a focus on future applicability - including their fit and use in SAP's Autonomous Enterprise Helping prepare, document, and follow up on client workshops, expert presentations, and internal knowledge sessions Creating informational materials, summaries, and knowledge-sharing content to support the team's communication across projects and stakeholders Assisting with project coordination tasks, including preparing meeting materials and tracking cross-functional topics As a fully-fledged member of a highly motivated international team, you'll gain hands-on experience at the intersection of cutting-edge AI research and real business impact. What you bring First practical experience or strong academic interest in AI, machine learning, large language models, or data science Curiosity about emerging technology trends and a proactive, self-driven working style Language skills: Fluent in English and German Soft skills: Independent working style, willingness to take ownership, team player mindset, openness to sharing knowledge and learning continuously Where you belong Our Business AI Frontrunner team is an international group of Product experts, Engineers, Data Scientists, and Architects within the SAP Platform and AI area. We evaluate new AI technologies and frameworks together with tech and application teams, and solve real business problems for SAP customers by contributing early-stage products and features across SAP's line-of-business portfolio. We enjoy getting our hands dirty with code, expanding our horizon with business and technical challenges, and collaborating across team boundaries. We work with agile methods, believe in an open feedback culture, and continuously improve the way we work together. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: . For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. Location: London, GB, EC3M 7AF Work Area: Administration Expected Travel: 0 - 10% Career Status: Student Employment Type: Limited Part Time Additional Locations: Job Segment ERP, Cloud, Compliance, Database, Technology, Legal, Research
Aug 11, 2026
Full time
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What you'll build As a part of our Business AI Frontrunner team, you'll contribute to real AI innovation projects alongside experienced data scientists, engineers, and product experts. You can expect tasks such as: Supporting the design and hands-on development of AI prototypes, including experiments with multi-agent system architectures and leveraging agent harnesses Researching and evaluating emerging AI technologies, with a focus on future applicability - including their fit and use in SAP's Autonomous Enterprise Helping prepare, document, and follow up on client workshops, expert presentations, and internal knowledge sessions Creating informational materials, summaries, and knowledge-sharing content to support the team's communication across projects and stakeholders Assisting with project coordination tasks, including preparing meeting materials and tracking cross-functional topics As a fully-fledged member of a highly motivated international team, you'll gain hands-on experience at the intersection of cutting-edge AI research and real business impact. What you bring First practical experience or strong academic interest in AI, machine learning, large language models, or data science Curiosity about emerging technology trends and a proactive, self-driven working style Language skills: Fluent in English and German Soft skills: Independent working style, willingness to take ownership, team player mindset, openness to sharing knowledge and learning continuously Where you belong Our Business AI Frontrunner team is an international group of Product experts, Engineers, Data Scientists, and Architects within the SAP Platform and AI area. We evaluate new AI technologies and frameworks together with tech and application teams, and solve real business problems for SAP customers by contributing early-stage products and features across SAP's line-of-business portfolio. We enjoy getting our hands dirty with code, expanding our horizon with business and technical challenges, and collaborating across team boundaries. We work with agile methods, believe in an open feedback culture, and continuously improve the way we work together. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: . For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. Location: London, GB, EC3M 7AF Work Area: Administration Expected Travel: 0 - 10% Career Status: Student Employment Type: Limited Part Time Additional Locations: Job Segment ERP, Cloud, Compliance, Database, Technology, Legal, Research
SAP SE in London, United Kingdom, seeks a part-time member for the Business AI Frontrunner team to contribute to real AI innovation projects alongside experienced data scientists, engineers, and product experts. You will assist with AI prototype development, research emerging technologies, and help prepare client workshops and knowledge sessions. The role requires a first practical experience or strong academic interest in AI/ML, curiosity about tech trends, and fluent English and German.
Aug 11, 2026
Full time
SAP SE in London, United Kingdom, seeks a part-time member for the Business AI Frontrunner team to contribute to real AI innovation projects alongside experienced data scientists, engineers, and product experts. You will assist with AI prototype development, research emerging technologies, and help prepare client workshops and knowledge sessions. The role requires a first practical experience or strong academic interest in AI/ML, curiosity about tech trends, and fluent English and German.
SmartRecruiters Business Process Senior Consultant About the Role As a SmartRecruiters Business Process Senior Consultant, you will serve as a trusted advisor to enterprise customers, guiding them through the design, delivery, and adoption of SmartRecruiters solutions. You will partner with customer executives to translate business strategy into scalable talent acquisition processes that drive measurable outcomes. This role is ideal for a senior consultant who thrives at the intersection of business transformation, technology enablement, and client leadership. You will lead complex engagements, influence executive stakeholders, mentor delivery teams, and help shape the future of SmartRecruiters' consulting and services offerings. The role champions innovation, continuous improvement, and the adoption of best practices across the SmartRecruiters ecosystem. What You'll Do Act as a strategic advisor to customers, aligning their talent acquisition vision with SmartRecruiters' solutions and best practices. Lead end-to-end SmartRecruiters implementations, from discovery and design through deployment and adoption. Design and optimize industry-specific business processes, driving innovation and measurable business impact. Translate business requirements into solution architectures, including integrations and enterprise IT alignment. Champion transformation initiatives and provide thought leadership on modern recruiting, digital adoption, and the Intelligent Enterprise. Oversee complex client engagements, managing scope, risks, timelines, and dependencies. Ensure high-quality, on-time delivery through strong governance, communication, and stakeholder alignment. Serve as engagement lead, project lead, or sub-project lead as needed, guiding cross-functional delivery teams. Validate customer success criteria and align adoption strategies to business outcomes. Analyze usage data, KPIs, and insights to drive optimization, adoption, and long-term value realization. Partner with Customer Success teams to develop account strategies that support renewals and long-term retention. Advocate for customers internally, collaborating with Product, Engineering, and Support to remove adoption barriers. Support pre-sales efforts, including solution reviews, feasibility assessments, and executive workshops. Present insights and recommendations to senior customer stakeholders, influencing strategic decisions. Provide expert guidance on career sites, employer branding, web design, and user experience best practices. Mentor and coach partner consultants and internal teams to ensure consistency, quality, and best-practice delivery. Design and facilitate customer workshops, training sessions, and adoption events. Contribute to the evolution of SmartRecruiters' services portfolio by creating reusable frameworks, templates, and methodologies. What You Bring 5+ years delivering or leading SmartRecruiters implementations or comparable enterprise SaaS solutions in a client-facing consulting role. Proven ability to lead complex engagements; project management certifications (PMI, Six Sigma, or similar) are a plus. Strong background in business process design, transformation, and IT architecture (Signavio experience preferred). Ability to quickly understand technical concepts and apply them in enterprise environments. Solid experience in change management, transformation programs, or strategy consulting. Demonstrated success building trusted relationships with executive stakeholders and partners. Clear, confident communicator with experience presenting to senior business and technical audiences. Passion for developing others and raising the bar on delivery excellence. Data-driven problem solver with the ability to turn insights into action. Understanding of talent acquisition, HR technology, and evolving industry trends. Familiarity with career site UX, employer branding, and web best practices. How Success Is Measured Customers achieve measurable business outcomes through adoption and process optimization. Projects are delivered on time, at high quality, and with strong executive satisfaction. Customer Success and partner teams are enabled with scalable consulting frameworks and best practices. Strategic customer relationships drive renewals, advocacy, and long-term growth. Continuous improvement and innovation are embedded across delivery and services offerings. Compensation Range Transparency SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step towards demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through this selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits. Equal Employment Opportunity Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Requisition ID: 450281 Work Area: Consulting and Professional Services Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: Job Segment Pre-Sales, Recruiting, User Experience, Business Process, Six Sigma, Sales, Human Resources, Technology, Management
Aug 10, 2026
Full time
SmartRecruiters Business Process Senior Consultant About the Role As a SmartRecruiters Business Process Senior Consultant, you will serve as a trusted advisor to enterprise customers, guiding them through the design, delivery, and adoption of SmartRecruiters solutions. You will partner with customer executives to translate business strategy into scalable talent acquisition processes that drive measurable outcomes. This role is ideal for a senior consultant who thrives at the intersection of business transformation, technology enablement, and client leadership. You will lead complex engagements, influence executive stakeholders, mentor delivery teams, and help shape the future of SmartRecruiters' consulting and services offerings. The role champions innovation, continuous improvement, and the adoption of best practices across the SmartRecruiters ecosystem. What You'll Do Act as a strategic advisor to customers, aligning their talent acquisition vision with SmartRecruiters' solutions and best practices. Lead end-to-end SmartRecruiters implementations, from discovery and design through deployment and adoption. Design and optimize industry-specific business processes, driving innovation and measurable business impact. Translate business requirements into solution architectures, including integrations and enterprise IT alignment. Champion transformation initiatives and provide thought leadership on modern recruiting, digital adoption, and the Intelligent Enterprise. Oversee complex client engagements, managing scope, risks, timelines, and dependencies. Ensure high-quality, on-time delivery through strong governance, communication, and stakeholder alignment. Serve as engagement lead, project lead, or sub-project lead as needed, guiding cross-functional delivery teams. Validate customer success criteria and align adoption strategies to business outcomes. Analyze usage data, KPIs, and insights to drive optimization, adoption, and long-term value realization. Partner with Customer Success teams to develop account strategies that support renewals and long-term retention. Advocate for customers internally, collaborating with Product, Engineering, and Support to remove adoption barriers. Support pre-sales efforts, including solution reviews, feasibility assessments, and executive workshops. Present insights and recommendations to senior customer stakeholders, influencing strategic decisions. Provide expert guidance on career sites, employer branding, web design, and user experience best practices. Mentor and coach partner consultants and internal teams to ensure consistency, quality, and best-practice delivery. Design and facilitate customer workshops, training sessions, and adoption events. Contribute to the evolution of SmartRecruiters' services portfolio by creating reusable frameworks, templates, and methodologies. What You Bring 5+ years delivering or leading SmartRecruiters implementations or comparable enterprise SaaS solutions in a client-facing consulting role. Proven ability to lead complex engagements; project management certifications (PMI, Six Sigma, or similar) are a plus. Strong background in business process design, transformation, and IT architecture (Signavio experience preferred). Ability to quickly understand technical concepts and apply them in enterprise environments. Solid experience in change management, transformation programs, or strategy consulting. Demonstrated success building trusted relationships with executive stakeholders and partners. Clear, confident communicator with experience presenting to senior business and technical audiences. Passion for developing others and raising the bar on delivery excellence. Data-driven problem solver with the ability to turn insights into action. Understanding of talent acquisition, HR technology, and evolving industry trends. Familiarity with career site UX, employer branding, and web best practices. How Success Is Measured Customers achieve measurable business outcomes through adoption and process optimization. Projects are delivered on time, at high quality, and with strong executive satisfaction. Customer Success and partner teams are enabled with scalable consulting frameworks and best practices. Strategic customer relationships drive renewals, advocacy, and long-term growth. Continuous improvement and innovation are embedded across delivery and services offerings. Compensation Range Transparency SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step towards demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through this selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits. Equal Employment Opportunity Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Requisition ID: 450281 Work Area: Consulting and Professional Services Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: Job Segment Pre-Sales, Recruiting, User Experience, Business Process, Six Sigma, Sales, Human Resources, Technology, Management
SAP SE is looking for a SmartRecruiters Business Process Senior Consultant in the United Kingdom. This role involves serving as a trusted advisor to enterprise customers, guiding them through the design, delivery, and adoption of SmartRecruiters solutions. Ideal candidates will have over 5 years of experience in leading complex implementations and a strong background in business transformation and client leadership. The role offers competitive compensation and the opportunity to mentor teams while driving innovation in talent acquisition processes.
Aug 09, 2026
Full time
SAP SE is looking for a SmartRecruiters Business Process Senior Consultant in the United Kingdom. This role involves serving as a trusted advisor to enterprise customers, guiding them through the design, delivery, and adoption of SmartRecruiters solutions. Ideal candidates will have over 5 years of experience in leading complex implementations and a strong background in business transformation and client leadership. The role offers competitive compensation and the opportunity to mentor teams while driving innovation in talent acquisition processes.
Select how often (in days) to receive an alert: Customer Services & Delivery Market Unit UKI Head, Consulting Business Expected Travel: 0 - 50% Employment Type: Regular Full Time The Customer Services & Delivery (CS&D) Market Unit (MU) UKI Head is a Senior leader responsible for driving the CS&D strategy in the region and executing SAP's goal to be Cloud and Business AI company, while shaping and executing RISE with SAP, Cloud Adoption and driving innovation with SAP customers. As CS&D MU UKI Head you will have overall end-to-end responsibility of CS&D business success, business transformation and customer success at MU level. In addition, this leader has a strong focus on achieving financial results (revenue and margin) while ensuring delivery excellence and enabling our customers to realize true business value of SAP's innovations. The MU UKI CS&D Head is a key member of the regional CE&A leadership team, partnering closely with other L3 senior leadership to define and execute joint GTM activities, adoption initiatives, and to ensure business success. This leader represents CS&D organization in customer interactions at C-Level, partner ecosystem, public events, and SAP-internal activities within the MU and beyond. As a people manager, the CS&D MU UKI Head coaches and develops teams to reach their full potential. Key priorities Accelerate Cloud and Business AI growth in the region Accelerate Cloud success in the region via strong Adoption & Consumption focus Shape and execute the services transformation to the cloud, including SAP Business AI Platform success Shape and successfully execute the CS&D strategy in the region in alignment with the SAP's strategy Accelerate workforce transformation and skills readiness to support services transformation Responsibilities Leadership Understand the SAP strategy and communicate a clear vision of the future: discuss, explain and actively promote the vision within the region, and to customers. Align the CS&D strategy to the Market Unit and drive adoption across all segments. Act as a member of the region management teams. Represent SAP and CS&D in internal and external events, partner and customer interactions. Strong leader at both the strategic and tactical levels, sees and articulates the bigger picture. Sound knowledge of the SAP market and competition; a strong negotiator who has experience in ensuring customer success and reference - ability as well as supporting profitability targets. Solid understanding of the operational and financial aspects of running a services business. P&L awareness and ownership. Create trusted relationships with strategic customers and partners. Solid understanding of the innovation technologies landscape and trends. Ability to cover those topics in public events and C-Level customer conversations. Delivery Excellence and Management Executional Excellence: Ability to consistently achieve results and exceed targets. Champion an environment where Market Unit Business Managers are transparent in providing oversight across all engagements, from the initial bid process to project completion, by working closely with their direct reports, CS Sales, Services Sales, Delivery Management Office, and other stakeholders. Understanding of the SAP implementation principles in different methodologies and able to articulate this clearly to customers. Tightly monitor regional and Market Unit revenue, margin and contribution, take corrective action to ensure commitments are met. Evaluate complex situations accurately and identify viable solutions that create successful and predictable outcomes for their engagements and customers, balancing SAP objectives. Accelerates the market penetration with the new Services and Support Portfolio Develop, in strict collaboration with MU MD UKI a strategic growth plan for Services Sales, including an operational roadmap; execute through the regional structure. Steer performance and financial results of Services Sales. Own the regional Services sales booking number, in collaboration with the MU UKI MD Innovate on commercial and, with CS&D and Partner organizations, delivery models. Drive the full Services Sales portfolio within the MU Services Sales organizations. Drive consistency, simplicity, speed, customer value realization and elevated customer experience. Work with MU to drive a successful end-to-end services engagement. Serve as Executive sponsor on key, global, strategic customers, and engagements. Operational Excellence Ensure transparency and predictability of the business on all levels. Maintain highest standards of business integrity and compliance. Ensure tracking and realization of the financial targets and other KPIs at each level of the P&L within the MU down to individual levels. Workforce Management including Supply, Demand and Forecast Management. Effective resource planning and allocation across their accounts. Understand Partner Management aspects relevant to the MU and individual customers and assist with implementation of partner management strategy. Sales and Business Development Develop a clear and structured Go-to-Market strategy for the MU. Grow the business together with Customer Success teams within the MU by identifying opportunities, scoping customer needs. Collaborate with Service Portfolio Management and drive the success of new service offerings and delivery models. Team management Develop and execute the people agenda aligned with the SAP strategy and CS&D priorities. Monitor team performance and report on metrics with clarity and consistency. Expertise In-depth understanding of SAP's strategy and market position. Strong process-orientation and organizational change skills. Outstanding communication and networking skills. High ambition, drive for, and focus on results and execution. Experience managing and interacting with a geographically and culturally diverse team. High level of flexibility, integrity, and confidentiality. Excellent listener and communicator capable of articulating and simplifying complex situations. Liaison and consultative skills: negotiating and conflict management skills. Ability to train, mentor and develop team members, ensuring they run at their best. Experience Experience in leading a MU or regional business unit with holistic General Manager responsibility. Strong stakeholder management and influencing skills, enduring focus on Customer Success and experience in engaging with the C-suite. Experience with managing a sizeable P&L. Experience in leading and managing/interacting with a diverse and territorially distributed team in a matrix structure. Relevant and current experience in running a professional services organization in SAP environment. This must include SAP's newer technologies. Proven ability to drive delivery execution within their area of responsibility, proficiency in aligning cross-topic objectives and approaches within a matrixed organisation. Solid knowledge of key SAP solutions and respective industry business process understanding. Customer Focus: strong focus on the customer and customer success outcomes. Customer Success Leadership: Track record of 7+ years of national/international leadership in Services/Sales areas. Solid line and dotted line organization management manifested by high leadership trust score and employee engagement score. Fosters belonging, accountability, transparency and trust. Business Transformation: Track record of translating transformations and strategy into execution & measurable business success, with focus on services delivery towards customers success transformations and track record of significant delivery efficiencies. Business performance: ability to deliver against financial and non-financial business goals. Strong stakeholder management and influencing skills. Proven experience in successfully leading cross functional teams without authority / in a matrix construct. Relevant and current experience in running a professional services organization in SAP environment. This must include SAP's newer technologies. Solid knowledge of key SAP solutions and respective industry business process understanding. Regional exposure within the respective region. Strong strategic thinking and decision-making skills. Other Language: Fluency in English Education: Bachelor's Degree or equivalent accreditation required; Master's Degree or MBA Preferred . Location Middlesex, GB, TW148HD Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end to end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose driven and future focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. . click apply for full job details
Jul 29, 2026
Full time
Select how often (in days) to receive an alert: Customer Services & Delivery Market Unit UKI Head, Consulting Business Expected Travel: 0 - 50% Employment Type: Regular Full Time The Customer Services & Delivery (CS&D) Market Unit (MU) UKI Head is a Senior leader responsible for driving the CS&D strategy in the region and executing SAP's goal to be Cloud and Business AI company, while shaping and executing RISE with SAP, Cloud Adoption and driving innovation with SAP customers. As CS&D MU UKI Head you will have overall end-to-end responsibility of CS&D business success, business transformation and customer success at MU level. In addition, this leader has a strong focus on achieving financial results (revenue and margin) while ensuring delivery excellence and enabling our customers to realize true business value of SAP's innovations. The MU UKI CS&D Head is a key member of the regional CE&A leadership team, partnering closely with other L3 senior leadership to define and execute joint GTM activities, adoption initiatives, and to ensure business success. This leader represents CS&D organization in customer interactions at C-Level, partner ecosystem, public events, and SAP-internal activities within the MU and beyond. As a people manager, the CS&D MU UKI Head coaches and develops teams to reach their full potential. Key priorities Accelerate Cloud and Business AI growth in the region Accelerate Cloud success in the region via strong Adoption & Consumption focus Shape and execute the services transformation to the cloud, including SAP Business AI Platform success Shape and successfully execute the CS&D strategy in the region in alignment with the SAP's strategy Accelerate workforce transformation and skills readiness to support services transformation Responsibilities Leadership Understand the SAP strategy and communicate a clear vision of the future: discuss, explain and actively promote the vision within the region, and to customers. Align the CS&D strategy to the Market Unit and drive adoption across all segments. Act as a member of the region management teams. Represent SAP and CS&D in internal and external events, partner and customer interactions. Strong leader at both the strategic and tactical levels, sees and articulates the bigger picture. Sound knowledge of the SAP market and competition; a strong negotiator who has experience in ensuring customer success and reference - ability as well as supporting profitability targets. Solid understanding of the operational and financial aspects of running a services business. P&L awareness and ownership. Create trusted relationships with strategic customers and partners. Solid understanding of the innovation technologies landscape and trends. Ability to cover those topics in public events and C-Level customer conversations. Delivery Excellence and Management Executional Excellence: Ability to consistently achieve results and exceed targets. Champion an environment where Market Unit Business Managers are transparent in providing oversight across all engagements, from the initial bid process to project completion, by working closely with their direct reports, CS Sales, Services Sales, Delivery Management Office, and other stakeholders. Understanding of the SAP implementation principles in different methodologies and able to articulate this clearly to customers. Tightly monitor regional and Market Unit revenue, margin and contribution, take corrective action to ensure commitments are met. Evaluate complex situations accurately and identify viable solutions that create successful and predictable outcomes for their engagements and customers, balancing SAP objectives. Accelerates the market penetration with the new Services and Support Portfolio Develop, in strict collaboration with MU MD UKI a strategic growth plan for Services Sales, including an operational roadmap; execute through the regional structure. Steer performance and financial results of Services Sales. Own the regional Services sales booking number, in collaboration with the MU UKI MD Innovate on commercial and, with CS&D and Partner organizations, delivery models. Drive the full Services Sales portfolio within the MU Services Sales organizations. Drive consistency, simplicity, speed, customer value realization and elevated customer experience. Work with MU to drive a successful end-to-end services engagement. Serve as Executive sponsor on key, global, strategic customers, and engagements. Operational Excellence Ensure transparency and predictability of the business on all levels. Maintain highest standards of business integrity and compliance. Ensure tracking and realization of the financial targets and other KPIs at each level of the P&L within the MU down to individual levels. Workforce Management including Supply, Demand and Forecast Management. Effective resource planning and allocation across their accounts. Understand Partner Management aspects relevant to the MU and individual customers and assist with implementation of partner management strategy. Sales and Business Development Develop a clear and structured Go-to-Market strategy for the MU. Grow the business together with Customer Success teams within the MU by identifying opportunities, scoping customer needs. Collaborate with Service Portfolio Management and drive the success of new service offerings and delivery models. Team management Develop and execute the people agenda aligned with the SAP strategy and CS&D priorities. Monitor team performance and report on metrics with clarity and consistency. Expertise In-depth understanding of SAP's strategy and market position. Strong process-orientation and organizational change skills. Outstanding communication and networking skills. High ambition, drive for, and focus on results and execution. Experience managing and interacting with a geographically and culturally diverse team. High level of flexibility, integrity, and confidentiality. Excellent listener and communicator capable of articulating and simplifying complex situations. Liaison and consultative skills: negotiating and conflict management skills. Ability to train, mentor and develop team members, ensuring they run at their best. Experience Experience in leading a MU or regional business unit with holistic General Manager responsibility. Strong stakeholder management and influencing skills, enduring focus on Customer Success and experience in engaging with the C-suite. Experience with managing a sizeable P&L. Experience in leading and managing/interacting with a diverse and territorially distributed team in a matrix structure. Relevant and current experience in running a professional services organization in SAP environment. This must include SAP's newer technologies. Proven ability to drive delivery execution within their area of responsibility, proficiency in aligning cross-topic objectives and approaches within a matrixed organisation. Solid knowledge of key SAP solutions and respective industry business process understanding. Customer Focus: strong focus on the customer and customer success outcomes. Customer Success Leadership: Track record of 7+ years of national/international leadership in Services/Sales areas. Solid line and dotted line organization management manifested by high leadership trust score and employee engagement score. Fosters belonging, accountability, transparency and trust. Business Transformation: Track record of translating transformations and strategy into execution & measurable business success, with focus on services delivery towards customers success transformations and track record of significant delivery efficiencies. Business performance: ability to deliver against financial and non-financial business goals. Strong stakeholder management and influencing skills. Proven experience in successfully leading cross functional teams without authority / in a matrix construct. Relevant and current experience in running a professional services organization in SAP environment. This must include SAP's newer technologies. Solid knowledge of key SAP solutions and respective industry business process understanding. Regional exposure within the respective region. Strong strategic thinking and decision-making skills. Other Language: Fluency in English Education: Bachelor's Degree or equivalent accreditation required; Master's Degree or MBA Preferred . Location Middlesex, GB, TW148HD Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end to end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose driven and future focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. . click apply for full job details
SAP SE is seeking the Customer Services & Delivery Market Unit UKI Head, Consulting Business, a senior leader responsible for driving the CS&D strategy and regional execution. You will own end-to-end business success, transformation, and customer value realization, with emphasis on revenue, margin, and delivery excellence. As a key member of the CE&A leadership, you will partner across leadership teams, engage with C-level customers, and coach regional teams to deliver SAP innovations and
Jul 29, 2026
Full time
SAP SE is seeking the Customer Services & Delivery Market Unit UKI Head, Consulting Business, a senior leader responsible for driving the CS&D strategy and regional execution. You will own end-to-end business success, transformation, and customer value realization, with emphasis on revenue, margin, and delivery excellence. As a key member of the CE&A leadership, you will partner across leadership teams, engage with C-level customers, and coach regional teams to deliver SAP innovations and
A global software leader seeks a Solution Customer Success Manager to act as a trusted advisor and maximize customer lifetime value. This role involves building deep relationships, managing renewals, and identifying new opportunities. The ideal candidate will have strong executive presence, knowledge of business models, and proficiency in cloud software solutions. Join an inclusive culture that invests in personal development and ensures a supportive environment for all employees.
May 30, 2026
Full time
A global software leader seeks a Solution Customer Success Manager to act as a trusted advisor and maximize customer lifetime value. This role involves building deep relationships, managing renewals, and identifying new opportunities. The ideal candidate will have strong executive presence, knowledge of business models, and proficiency in cloud software solutions. Join an inclusive culture that invests in personal development and ensures a supportive environment for all employees.
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What you'll do: As a Solution Customer Success Manager (S-CSM), you will act as a trusted advisor, maximizing customer lifetime value by delivering solution area expertise to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of solutions. Business Technology Platform (BTP) is an established LOB within SAP supporting 6000+ customers and 600M+ ACV under management in EMEA alone. The potential for BTP is huge and we are on a big growth trajectory. BTP provides the foundation that underpins many of SAP's strategic priorities (RISE, Clean Core, AI) by providing the essential technology services that unify application, integration, security, application development and AI. Build deep executive relationships and earn trusted advisor status with customers Identify new opportunities for customers to leverage new or expanded SAP solutions Mitigate churn and manage renewals of SAP solutions/services Identify sales leads and support sales in expansion and upsell efforts Manage through crisis and de-escalate customer situations Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions What you bring: Strong executive presence and relationship building skills Deep knowledge of business models, strategies, and line of business processes Proven ability to handle difficult customer situations and discuss complex issues with customer executives Experience with cloud software solutions and delivery models Expert level buying center/Lines of Business domain expertise Ability to apply risk-mitigation strategies to customer situations Knowledge of SAP solutions portfolio and the business processes they enable Some technical understanding for assigned solution area to address technical issues with customers Bachelor's degree or equivalent required Experience in business software Knowledge of SAAS and IAAS processes Strong program/project management and governance skills Relationship-driven mindset with excellent verbal and non-verbal communication skills Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions Meet your team: You will work closely with SAP MU leadership, account teams, industry teams, and solution management organization. You will also coordinate internal SAP and partner resources to ensure value delivery. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate your website or to complete your application, please send an e mail with your request to Recruiting Operations Team: . Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. Please note that any violation of these guidelines may result in disqualification from the hiring process.
May 30, 2026
Full time
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What you'll do: As a Solution Customer Success Manager (S-CSM), you will act as a trusted advisor, maximizing customer lifetime value by delivering solution area expertise to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of solutions. Business Technology Platform (BTP) is an established LOB within SAP supporting 6000+ customers and 600M+ ACV under management in EMEA alone. The potential for BTP is huge and we are on a big growth trajectory. BTP provides the foundation that underpins many of SAP's strategic priorities (RISE, Clean Core, AI) by providing the essential technology services that unify application, integration, security, application development and AI. Build deep executive relationships and earn trusted advisor status with customers Identify new opportunities for customers to leverage new or expanded SAP solutions Mitigate churn and manage renewals of SAP solutions/services Identify sales leads and support sales in expansion and upsell efforts Manage through crisis and de-escalate customer situations Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions What you bring: Strong executive presence and relationship building skills Deep knowledge of business models, strategies, and line of business processes Proven ability to handle difficult customer situations and discuss complex issues with customer executives Experience with cloud software solutions and delivery models Expert level buying center/Lines of Business domain expertise Ability to apply risk-mitigation strategies to customer situations Knowledge of SAP solutions portfolio and the business processes they enable Some technical understanding for assigned solution area to address technical issues with customers Bachelor's degree or equivalent required Experience in business software Knowledge of SAAS and IAAS processes Strong program/project management and governance skills Relationship-driven mindset with excellent verbal and non-verbal communication skills Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions Meet your team: You will work closely with SAP MU leadership, account teams, industry teams, and solution management organization. You will also coordinate internal SAP and partner resources to ensure value delivery. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate your website or to complete your application, please send an e mail with your request to Recruiting Operations Team: . Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. Please note that any violation of these guidelines may result in disqualification from the hiring process.