About The Company: OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best that they can be. This role sits within our Technical Services division and works on our Prestigious Contract for The Royal Parks in London Working at OCS is more than just a job; it's an amazing opportunity to begin or expand your career in Facilities Management. OCS has an ambition to become an 'Employer of choice' in our sector and are proud to invest in our colleague's personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes that are aligned to the knowledge, skills and behaviours attached to their role. About The Role: Key Responsibilities: Carry out weekly meetings with the local client dealing with - PPM review / local engineering issues/and a look ahead. Carry out monthly meetings with local client and delivering a presentation covering the following topics - General actions/Health and safety issues/ Monthly reactive and PPM delivery/ Quoted works/ Projects / Surveys (playgrounds and roads and footpaths) and any remedial management/ General operational issues. Working with the management team, contributing to the development and implementation of organisational strategies, policies, and practices for both the Business and the Client. To be able to use the company CAFM system. To collaborate with all relevant parties to improve the operational systems, processes and policies in support of companies' mission. Contribute to the business plan process whilst being aware of, and drive, best in class performance to exploit synergies across the Business. To direct the performance and behaviours across the Operations function, ensuring compliance with the Budget and both business strategic and tactical plans. Essential Hiring Criteria: Applicant must have the right to work in the UK Degree-level education or equivalent Demonstrable experience of providing Hard FM management or supervisory duties. Management experience of directly employed staff and supply partners. Control and management of budgets. Proven record of continuous improvement and change management. Excellent Communication, Presentation, organisational & time management skills Proficient Computer skills (all aspects of Microsoft Office) Experience in managing planned and reactive tasks via CAFM systems. Demonstrated Leadership skills - Proven record of developing and coaching high-performanc e teams. Experience of managing Health and Safety (IOSH /NEBOSH) How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Aug 11, 2025
Full time
About The Company: OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best that they can be. This role sits within our Technical Services division and works on our Prestigious Contract for The Royal Parks in London Working at OCS is more than just a job; it's an amazing opportunity to begin or expand your career in Facilities Management. OCS has an ambition to become an 'Employer of choice' in our sector and are proud to invest in our colleague's personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes that are aligned to the knowledge, skills and behaviours attached to their role. About The Role: Key Responsibilities: Carry out weekly meetings with the local client dealing with - PPM review / local engineering issues/and a look ahead. Carry out monthly meetings with local client and delivering a presentation covering the following topics - General actions/Health and safety issues/ Monthly reactive and PPM delivery/ Quoted works/ Projects / Surveys (playgrounds and roads and footpaths) and any remedial management/ General operational issues. Working with the management team, contributing to the development and implementation of organisational strategies, policies, and practices for both the Business and the Client. To be able to use the company CAFM system. To collaborate with all relevant parties to improve the operational systems, processes and policies in support of companies' mission. Contribute to the business plan process whilst being aware of, and drive, best in class performance to exploit synergies across the Business. To direct the performance and behaviours across the Operations function, ensuring compliance with the Budget and both business strategic and tactical plans. Essential Hiring Criteria: Applicant must have the right to work in the UK Degree-level education or equivalent Demonstrable experience of providing Hard FM management or supervisory duties. Management experience of directly employed staff and supply partners. Control and management of budgets. Proven record of continuous improvement and change management. Excellent Communication, Presentation, organisational & time management skills Proficient Computer skills (all aspects of Microsoft Office) Experience in managing planned and reactive tasks via CAFM systems. Demonstrated Leadership skills - Proven record of developing and coaching high-performanc e teams. Experience of managing Health and Safety (IOSH /NEBOSH) How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be f or our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment . About The Role: Shift Pattern: Monday to Saturday06:00 - 12:00 We're recruiting for a Cleaning Manager to join our passionate and driven Cleaning team. You'll oversee all cleaning and associated duties carried out by all those that you are responsible supervising. Your key responsibilities will include, but are not limited to: Overseeing and assisting with the cleaning of the floors, communal areas, stairwells, and washrooms (plus other ad hoc areas). Managing staff rotas, holiday requests, site audits and recruiting new employees where required. Identify any training needs on-site, conduct the training where possible and keep appropriate records of training completed on-site. Involvement with investigation matters such as personal accidents or potential disciplinary investigations. Responsibility for monitoring cleaning products on-site, maintaining stock levels and submitting orders as required in line with agreed site budgets. The ideal candidate should meet the following criteria: You must have right to work in the UK. Previous experience as a Manager or Supervisor in cleaning or a similar field is desirable Experience in staffing, rotas, training, and basic HR compliance. Excellent customer service skills. Able to work to deadlines and prioritise as well as being flexible with working hours and days. How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Aug 08, 2025
Full time
About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be f or our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment . About The Role: Shift Pattern: Monday to Saturday06:00 - 12:00 We're recruiting for a Cleaning Manager to join our passionate and driven Cleaning team. You'll oversee all cleaning and associated duties carried out by all those that you are responsible supervising. Your key responsibilities will include, but are not limited to: Overseeing and assisting with the cleaning of the floors, communal areas, stairwells, and washrooms (plus other ad hoc areas). Managing staff rotas, holiday requests, site audits and recruiting new employees where required. Identify any training needs on-site, conduct the training where possible and keep appropriate records of training completed on-site. Involvement with investigation matters such as personal accidents or potential disciplinary investigations. Responsibility for monitoring cleaning products on-site, maintaining stock levels and submitting orders as required in line with agreed site budgets. The ideal candidate should meet the following criteria: You must have right to work in the UK. Previous experience as a Manager or Supervisor in cleaning or a similar field is desirable Experience in staffing, rotas, training, and basic HR compliance. Excellent customer service skills. Able to work to deadlines and prioritise as well as being flexible with working hours and days. How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment . About The Role: Days of Working: Monday to Friday Key Responsibilities: Maintain a strategic plan for asset service delivery including asset surveys & verification, project estimation and contract mobilisation. Reports direct to the Technical Compliance Manager Produce updates for clients as required and maintain data for dashboard reporting. Produce detailed asset data outputs, asset condition reports and any contract-specific reporting. Lead the implementation of Lifecycle/ FMR reports for capital expenditure budgets. Oversee the financial performance of asset survey projects and ensure financial reporting is reflected in the CAFM system. Examine service output specifications to shape and understand the asset information requirements for the lifespan of the contract. Drive the improvement of the planned services team through accurate asset data and reporting. Be the central point of contact for the asset strategy, performance and change control. Regularly review the client asset change the risk register to identify and mitigate potential risks. Provide detailed condition reports for all assets and related infrastructure. Offer recommendations for repairs, replacements, or improvements based on asset condition and expected life expectancy. Provide accurate life expectancy forecasts for all assets, supporting long-term asset management planning. Ensure all asset management and inspection work complies with health and safety regulations and legal standards. Maintain high standards of accuracy and clarity in all reports, which are retained for 21 years for liability purposes. Ensure all documentation is precise, legally compliant, and stored in accordance with regulatory requirements. Prepare and submit detailed asset condition reports to the Technical Compliance Manager, including recommendations for ongoing asset management. Ensure reports are organised and stored securely for easy retrieval and compliance with long-term retention policies. Provide guidance on asset lifecycle management, including monitoring the performance of key infrastructure assets. Assist with the development of long-term asset management strategies to optimize the lifespan and performance of park infrastructure. Track asset performance and recommend necessary actions to improve the lifespan and reliability of critical infrastructure. Collaborate with other teams, FM's, internal teams, contractors, and stakeholders to coordinate asset-related projects and repairs. Oversee the work of two Carriageway and Footpath Coordinators, ensuring reports are completed accurately and within SLA timeframes. Review and approve all Carriageway and Footpath inspection reports, ensuring they meet legal and regulatory standards. Conduct monthly reviews and interrogation of portfolio-wide Carriageway and Footpath inspection reports, extracting categorisation defects in line with the management plan into a single report for costing. Essential Hiring Criteria: Applicant must have the right to work in the UK Strong Engineering background. Excellent MS Office 365 skills, particularly excel. Experience in reporting and analysis. Experience in FMR/Lifecycle reporting using SPONS or similar resources. CAFM systems use such as Concept Evolution. Highly organised, professional and can lead from the front to drive change. Be able to interpret senior managers' expectations into clearly defined actions. Understanding and experience working in a facilities management or engineering environment. Have a full UK driving Licence. Be able to pass a DBS. How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Aug 08, 2025
Full time
About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment . About The Role: Days of Working: Monday to Friday Key Responsibilities: Maintain a strategic plan for asset service delivery including asset surveys & verification, project estimation and contract mobilisation. Reports direct to the Technical Compliance Manager Produce updates for clients as required and maintain data for dashboard reporting. Produce detailed asset data outputs, asset condition reports and any contract-specific reporting. Lead the implementation of Lifecycle/ FMR reports for capital expenditure budgets. Oversee the financial performance of asset survey projects and ensure financial reporting is reflected in the CAFM system. Examine service output specifications to shape and understand the asset information requirements for the lifespan of the contract. Drive the improvement of the planned services team through accurate asset data and reporting. Be the central point of contact for the asset strategy, performance and change control. Regularly review the client asset change the risk register to identify and mitigate potential risks. Provide detailed condition reports for all assets and related infrastructure. Offer recommendations for repairs, replacements, or improvements based on asset condition and expected life expectancy. Provide accurate life expectancy forecasts for all assets, supporting long-term asset management planning. Ensure all asset management and inspection work complies with health and safety regulations and legal standards. Maintain high standards of accuracy and clarity in all reports, which are retained for 21 years for liability purposes. Ensure all documentation is precise, legally compliant, and stored in accordance with regulatory requirements. Prepare and submit detailed asset condition reports to the Technical Compliance Manager, including recommendations for ongoing asset management. Ensure reports are organised and stored securely for easy retrieval and compliance with long-term retention policies. Provide guidance on asset lifecycle management, including monitoring the performance of key infrastructure assets. Assist with the development of long-term asset management strategies to optimize the lifespan and performance of park infrastructure. Track asset performance and recommend necessary actions to improve the lifespan and reliability of critical infrastructure. Collaborate with other teams, FM's, internal teams, contractors, and stakeholders to coordinate asset-related projects and repairs. Oversee the work of two Carriageway and Footpath Coordinators, ensuring reports are completed accurately and within SLA timeframes. Review and approve all Carriageway and Footpath inspection reports, ensuring they meet legal and regulatory standards. Conduct monthly reviews and interrogation of portfolio-wide Carriageway and Footpath inspection reports, extracting categorisation defects in line with the management plan into a single report for costing. Essential Hiring Criteria: Applicant must have the right to work in the UK Strong Engineering background. Excellent MS Office 365 skills, particularly excel. Experience in reporting and analysis. Experience in FMR/Lifecycle reporting using SPONS or similar resources. CAFM systems use such as Concept Evolution. Highly organised, professional and can lead from the front to drive change. Be able to interpret senior managers' expectations into clearly defined actions. Understanding and experience working in a facilities management or engineering environment. Have a full UK driving Licence. Be able to pass a DBS. How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment . About The Role: OCS are proudly delivering facilities management services to Shaftesbury Capital since 2009 and have recently expanded our portfolio to include services to the world famous Carnaby, Soho and Chinatown. The Estate Facilities Manager will be the key point of contact on one of these key estates. This role will be responsible for leading the team to deliver excellence through strategic direction, innovation, and stakeholder engagement. This is a role responsible for leading the delivery of all facilities management services across this complex, dynamic and fast-paced destinations portfolio, to include but not limited to hard and soft services, health and safety and compliance. Shift pattern: Monday to Friday. Key responsibilities: To be responsible/assist with the drafting, control and reporting of service charge budget and expenditure for the site(s) Daily service review with the supervisors of the cleaning, security and M&E departments to update on current issues and agree priorities for the day and week. Regular inspections of the building fabric and monthly common part inspections and follow up with tenants as required Attend weekly FM team meetings to review progress against operational and business objectives Attend two weekly client meetings to report on all objectives. Manage the approval of invoices on P2P invoicing system and ensure all queries are dealt with in the timeframe Collate quarterly security incident information and submit to the client as required Manage and co-ordinate the delivery of all plant insurance inspections, ensuring remedial works are completed within the specified timeframe Provide work permits and permission to access permits for any non contractual and high risk works To be responsible for Health and Safety compliance on site, and the maintenance of records To proactively manage risk and deal with insurance issues and claims on site Manage the installation and ensure the maintenance of all kitchen ventilation systems alongside the clients specialist consultant. Ensure the Fire Alarm Maintenance schedule is kept up to date, accounting for any new acquisitions, disposals and fit outs. Undertake all vacant property checks and carry out duties such as flushing regimes and removing post Ensure procurement is carried out in line with company policy. The ideal candidate should meet the following criteria: Experience within a Facilities Management/Building/Property Management based role is essential Experience working with service charges is also essential as this is a key part of this role Experience and understanding of health and safety regulations and compliance Strong communication and ability to build relationships with internal and external stakeholders, including tenants and landlords Experience within a similar role where financial responsibility has been key Experience managing a diverse & high profile portfolio within Facilities Management Understand the Industry and how stakeholders function Understand the basics of the investment market Knowledge of legislation relating to property management Develop an understanding of how to build and maintain client, supplier and tenant/customer relationships Understanding of key issues to be noted on property inspections Understand the principles of service charges, VAT and banking Understand the principles of contract law and TUPE Know and be able to apply legislation and policies relating to Health and Safety and Environmental protection Understand insurance relating to buildings and the FSA regulations Effective communicator both verbally and in writing Must have Right to Work in the UK Chinese / Mandarinspeaking is preferred but not essential for this role How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Aug 07, 2025
Full time
About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment . About The Role: OCS are proudly delivering facilities management services to Shaftesbury Capital since 2009 and have recently expanded our portfolio to include services to the world famous Carnaby, Soho and Chinatown. The Estate Facilities Manager will be the key point of contact on one of these key estates. This role will be responsible for leading the team to deliver excellence through strategic direction, innovation, and stakeholder engagement. This is a role responsible for leading the delivery of all facilities management services across this complex, dynamic and fast-paced destinations portfolio, to include but not limited to hard and soft services, health and safety and compliance. Shift pattern: Monday to Friday. Key responsibilities: To be responsible/assist with the drafting, control and reporting of service charge budget and expenditure for the site(s) Daily service review with the supervisors of the cleaning, security and M&E departments to update on current issues and agree priorities for the day and week. Regular inspections of the building fabric and monthly common part inspections and follow up with tenants as required Attend weekly FM team meetings to review progress against operational and business objectives Attend two weekly client meetings to report on all objectives. Manage the approval of invoices on P2P invoicing system and ensure all queries are dealt with in the timeframe Collate quarterly security incident information and submit to the client as required Manage and co-ordinate the delivery of all plant insurance inspections, ensuring remedial works are completed within the specified timeframe Provide work permits and permission to access permits for any non contractual and high risk works To be responsible for Health and Safety compliance on site, and the maintenance of records To proactively manage risk and deal with insurance issues and claims on site Manage the installation and ensure the maintenance of all kitchen ventilation systems alongside the clients specialist consultant. Ensure the Fire Alarm Maintenance schedule is kept up to date, accounting for any new acquisitions, disposals and fit outs. Undertake all vacant property checks and carry out duties such as flushing regimes and removing post Ensure procurement is carried out in line with company policy. The ideal candidate should meet the following criteria: Experience within a Facilities Management/Building/Property Management based role is essential Experience working with service charges is also essential as this is a key part of this role Experience and understanding of health and safety regulations and compliance Strong communication and ability to build relationships with internal and external stakeholders, including tenants and landlords Experience within a similar role where financial responsibility has been key Experience managing a diverse & high profile portfolio within Facilities Management Understand the Industry and how stakeholders function Understand the basics of the investment market Knowledge of legislation relating to property management Develop an understanding of how to build and maintain client, supplier and tenant/customer relationships Understanding of key issues to be noted on property inspections Understand the principles of service charges, VAT and banking Understand the principles of contract law and TUPE Know and be able to apply legislation and policies relating to Health and Safety and Environmental protection Understand insurance relating to buildings and the FSA regulations Effective communicator both verbally and in writing Must have Right to Work in the UK Chinese / Mandarinspeaking is preferred but not essential for this role How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be f or our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment . About The Role: Days of Working: Monday - Friday 7am - 7pm As part of your role, your key responsibilities will include, but are not limited to: Rotational On Call Out of Hours support, agreed additional payment provided for this period Check OOH handover and pass any jobs that need actioned to the team and ensure progression. Manage and support the team with daily goals Mailbox management should be checked and driven with the team Add Quality check events to the job with all details and findings and feedback good and bad to the team members, quality check Telephone Calls. Pull contract specific reports and telephony reports, liaising with key stakeholders on regular basis and providing reports and feedback to check and monitor performance Pick up any escalations with urgency and see through to completion with the team if necessary. Organise and chair team meetings according with any new changes & also give your everyone a chance to voice any points good or bad but in a constructive controlled manner. Conduct monthly 1-2-1 with each team member. Go over achievements for the month and any points for improvement. Keep all staff records up to date including Contact details sheet, HR files, 1-2-1's, ROC's probation tracker, review tracker, training tracker (processes and e-learning) Carry out absence management within the team and ensure any absences are reported correctly and monitored for trigger points. Ensure your team are trained on all aspects of their job or highlight to HD trainers when extra training is needed. What are we looking for? Applicants must have the right to work in the UK Experience in a Senior Helpdesk/Team Leader Role, with line management responsibility, is advantageous. High understanding and experience with Microsoft Office software packages. High level of IT and systems literacy. Experience in using CAFM or other management systems. Proven experience in leading a service-driven operation with experience in managing an operation through periods of significant growth or change. Excellent team motivator and communicator. How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Jul 12, 2025
Full time
About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be f or our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment . About The Role: Days of Working: Monday - Friday 7am - 7pm As part of your role, your key responsibilities will include, but are not limited to: Rotational On Call Out of Hours support, agreed additional payment provided for this period Check OOH handover and pass any jobs that need actioned to the team and ensure progression. Manage and support the team with daily goals Mailbox management should be checked and driven with the team Add Quality check events to the job with all details and findings and feedback good and bad to the team members, quality check Telephone Calls. Pull contract specific reports and telephony reports, liaising with key stakeholders on regular basis and providing reports and feedback to check and monitor performance Pick up any escalations with urgency and see through to completion with the team if necessary. Organise and chair team meetings according with any new changes & also give your everyone a chance to voice any points good or bad but in a constructive controlled manner. Conduct monthly 1-2-1 with each team member. Go over achievements for the month and any points for improvement. Keep all staff records up to date including Contact details sheet, HR files, 1-2-1's, ROC's probation tracker, review tracker, training tracker (processes and e-learning) Carry out absence management within the team and ensure any absences are reported correctly and monitored for trigger points. Ensure your team are trained on all aspects of their job or highlight to HD trainers when extra training is needed. What are we looking for? Applicants must have the right to work in the UK Experience in a Senior Helpdesk/Team Leader Role, with line management responsibility, is advantageous. High understanding and experience with Microsoft Office software packages. High level of IT and systems literacy. Experience in using CAFM or other management systems. Proven experience in leading a service-driven operation with experience in managing an operation through periods of significant growth or change. Excellent team motivator and communicator. How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be f or our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment . About The Role: As a Facilities Manager, you will be responsible for overseeing both soft and hard services, ensuring the comprehensive management of facilities. Reporting to senior management, you will supervise service staff and external contractors, develop and implement maintenance and service schedules, and manage budgets related to all aspects of facilities management. You will also serve as the main point of contact for clients, ensuring their needs are met and maintaining strong relationships. As part of your role, your key responsibilities will include, but are not limited to: Manage the delivery of both soft services (catering, cleaning, security) and hard services (building maintenance, HVAC, electrical systems) Supervise service staff and external contractors, ensuring all work is completed to a high standard Develop and implement maintenance and service schedules to ensure regular and effective delivery of all services Ensure compliance with health and safety regulations, conducting regular inspections and risk assessments Manage budgets and expenses related to both soft and hard services, ensuring cost-effective solutions Serve as the main point of contact for clients, addressing their needs and concerns promptly Coordinate with other departments to ensure facilities meet the needs of the organisation Oversee the procurement and maintenance of equipment and supplies for all services Handle emergency situations and service disruptions promptly to minimise impact Maintain accurate records of maintenance and service activities and expenses Implement sustainability practices and initiatives within the facilities management The ideal candidate should meet the following criteria: You must have the right to work in the UK At least 5 years' experience in facilities management or a related field, with expertise in both soft and hard services Knowledge of building systems, maintenance processes, and service delivery best practices Strong leadership and project management skills Ability to prioritise tasks and manage time effectively Familiarity with relevant software for facilities and service management Excellent problem-solving abilities and attention to detail Strong communication skills, both verbal and written Proactive and adaptable, able to respond to changing demands and priorities Qualified in Health & Safety with NEBOSH certification as a minimum standard. How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Jul 12, 2025
Full time
About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be f or our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment . About The Role: As a Facilities Manager, you will be responsible for overseeing both soft and hard services, ensuring the comprehensive management of facilities. Reporting to senior management, you will supervise service staff and external contractors, develop and implement maintenance and service schedules, and manage budgets related to all aspects of facilities management. You will also serve as the main point of contact for clients, ensuring their needs are met and maintaining strong relationships. As part of your role, your key responsibilities will include, but are not limited to: Manage the delivery of both soft services (catering, cleaning, security) and hard services (building maintenance, HVAC, electrical systems) Supervise service staff and external contractors, ensuring all work is completed to a high standard Develop and implement maintenance and service schedules to ensure regular and effective delivery of all services Ensure compliance with health and safety regulations, conducting regular inspections and risk assessments Manage budgets and expenses related to both soft and hard services, ensuring cost-effective solutions Serve as the main point of contact for clients, addressing their needs and concerns promptly Coordinate with other departments to ensure facilities meet the needs of the organisation Oversee the procurement and maintenance of equipment and supplies for all services Handle emergency situations and service disruptions promptly to minimise impact Maintain accurate records of maintenance and service activities and expenses Implement sustainability practices and initiatives within the facilities management The ideal candidate should meet the following criteria: You must have the right to work in the UK At least 5 years' experience in facilities management or a related field, with expertise in both soft and hard services Knowledge of building systems, maintenance processes, and service delivery best practices Strong leadership and project management skills Ability to prioritise tasks and manage time effectively Familiarity with relevant software for facilities and service management Excellent problem-solving abilities and attention to detail Strong communication skills, both verbal and written Proactive and adaptable, able to respond to changing demands and priorities Qualified in Health & Safety with NEBOSH certification as a minimum standard. How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. About The Role: Key Responsibilities: Sales Strategy & Growth: Uphold and deliver on the UK & I sales growth high-level strategy. To create and own a detailed three-year strategic sales plan, (updated annually) that sets out the opportunity, approach, and revenue target. Liaise with the Divisional Managing Director, marketing and sales teams to identify, develop, and penetrate new customers and revenue sectors for the Private Sector FM division. Identify and develop new and existing customer opportunities. To ensure the sales pipeline is qualified and sustainable to achieve annual sales target. Own and develop strategic relationships with key customers, consultants, partners and prospects. Bidding, commercial, and contractual management: Lead major tender opportunities, including where required re-tender activity. Design win strategies with the sales, solutions and bid teams. Ensure all commercial and contractual processes are followed in line with group governance requirements. Leadership and performance: Provide sales leadership and direction for the Private Sector FM sales management team ensuring a strong collaborative culture and relationship with the division's senior team. Develop and sustain sales operational excellence and strong sales process management. Monitor sales objectives, targets, performance and other agreed KPIs. Monitor and manage the performance of the sales teams via 1:1's and effective use of CRM system (Salesforce) Ensure focus on management by fact, identification of root causes of problems and issues and the development of corrective action plans as appropriate. Support the wider sales team in developing high-performance teams and a culture of change management. Develop and sustain sales operational excellence and strong sales process management. Assist in the recruitment of new sales talent as required and ensure that robust sales process programmes are in place and adopted Team Support Bid, Commercial &Legal: Collaborate with legal, bid and pricing functions to promote productivity Tele-Marketing: Ensure the sales team are working effectively with the external tele-marketing team to identify key prospects and providing targeted lists for the relevant sectors e.g., Workplace, Industries, Media, Retail and Venues Internal SME/functions Collaborate with leads, stakeholders and operational teams of; Private Sector FM, Catering and functions (e.g., IT/IS, ESG, Mobilisation) required in the business development process Marketing: Assist in the development of marketing campaigns for the relevant sector(s). Working alongside marketing to identify target customers and go to market propositions. Skills: Subject matter and commercial knowledge across all aspects of FM within the private sector Proven experience of delivering sales targets with strong consistent win ratios Able to communicate and influence senior-level client contacts, to gain buy-in and acceptance of developed solution and sustainable pricing that meets client requirements. Strategic operational management experience and proven track record in the security sector Able to work effortlessly within a matrix style organisation. Good people skills, influence, and impact, working with others. A strong quality orientation and commitment to continuous improvement An influential and persuasive communicator, with a high standard of written and verbal communication skills A clear and analytical thinker, able to offer new and innovative solutions and balance multiple inputs. Excellent people management and people skills. Strong decision maker Strong and effective communications and leadership skills Strong engagement and influencing skills capable of effecting cultural change. Analytical thinker with demonstrable critical thinking skills Leads by example in all role activities Client-driven. How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Jul 11, 2025
Full time
About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. About The Role: Key Responsibilities: Sales Strategy & Growth: Uphold and deliver on the UK & I sales growth high-level strategy. To create and own a detailed three-year strategic sales plan, (updated annually) that sets out the opportunity, approach, and revenue target. Liaise with the Divisional Managing Director, marketing and sales teams to identify, develop, and penetrate new customers and revenue sectors for the Private Sector FM division. Identify and develop new and existing customer opportunities. To ensure the sales pipeline is qualified and sustainable to achieve annual sales target. Own and develop strategic relationships with key customers, consultants, partners and prospects. Bidding, commercial, and contractual management: Lead major tender opportunities, including where required re-tender activity. Design win strategies with the sales, solutions and bid teams. Ensure all commercial and contractual processes are followed in line with group governance requirements. Leadership and performance: Provide sales leadership and direction for the Private Sector FM sales management team ensuring a strong collaborative culture and relationship with the division's senior team. Develop and sustain sales operational excellence and strong sales process management. Monitor sales objectives, targets, performance and other agreed KPIs. Monitor and manage the performance of the sales teams via 1:1's and effective use of CRM system (Salesforce) Ensure focus on management by fact, identification of root causes of problems and issues and the development of corrective action plans as appropriate. Support the wider sales team in developing high-performance teams and a culture of change management. Develop and sustain sales operational excellence and strong sales process management. Assist in the recruitment of new sales talent as required and ensure that robust sales process programmes are in place and adopted Team Support Bid, Commercial &Legal: Collaborate with legal, bid and pricing functions to promote productivity Tele-Marketing: Ensure the sales team are working effectively with the external tele-marketing team to identify key prospects and providing targeted lists for the relevant sectors e.g., Workplace, Industries, Media, Retail and Venues Internal SME/functions Collaborate with leads, stakeholders and operational teams of; Private Sector FM, Catering and functions (e.g., IT/IS, ESG, Mobilisation) required in the business development process Marketing: Assist in the development of marketing campaigns for the relevant sector(s). Working alongside marketing to identify target customers and go to market propositions. Skills: Subject matter and commercial knowledge across all aspects of FM within the private sector Proven experience of delivering sales targets with strong consistent win ratios Able to communicate and influence senior-level client contacts, to gain buy-in and acceptance of developed solution and sustainable pricing that meets client requirements. Strategic operational management experience and proven track record in the security sector Able to work effortlessly within a matrix style organisation. Good people skills, influence, and impact, working with others. A strong quality orientation and commitment to continuous improvement An influential and persuasive communicator, with a high standard of written and verbal communication skills A clear and analytical thinker, able to offer new and innovative solutions and balance multiple inputs. Excellent people management and people skills. Strong decision maker Strong and effective communications and leadership skills Strong engagement and influencing skills capable of effecting cultural change. Analytical thinker with demonstrable critical thinking skills Leads by example in all role activities Client-driven. How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be f or our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment . About The Role: Days of Working: 06:00am-09:00am Monday to Friday Are you looking to take the next step in your career and lead a team to success? Join OCS as a Cleaning Supervisor and be part of a company that values your leadership and professional growth. At OCS, we are committed to being an 'Employer of Choice' by investing in our colleagues' development through funded programs and opportunities to gain qualifications. In this role, you will ensure a safe working environment by complying with all company health and safety policies and procedures. You will support the management of Timegate processes and ensure the appropriate level of staff is maintained in line with contract specifications. As part of your role, your key responsibilities will include, but are not limited to: Ensure a safe working environment is maintained through compliance with all company health & safety policies and procedures. Support the management of Timegate processes. Ensure appropriate level of staff are in line with contract specification. The ideal candidate should meet the following criteria: Must have Right to Work in the UK. An enhanced DBS will be completed for the successful candidate. Good working knowledge of Microsoft Office packages including Word and Excel. Desirable to have an understanding of COSHH and working in similar environments. An understanding of following H&S rules and its importance. How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Jul 11, 2025
Full time
About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be f or our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment . About The Role: Days of Working: 06:00am-09:00am Monday to Friday Are you looking to take the next step in your career and lead a team to success? Join OCS as a Cleaning Supervisor and be part of a company that values your leadership and professional growth. At OCS, we are committed to being an 'Employer of Choice' by investing in our colleagues' development through funded programs and opportunities to gain qualifications. In this role, you will ensure a safe working environment by complying with all company health and safety policies and procedures. You will support the management of Timegate processes and ensure the appropriate level of staff is maintained in line with contract specifications. As part of your role, your key responsibilities will include, but are not limited to: Ensure a safe working environment is maintained through compliance with all company health & safety policies and procedures. Support the management of Timegate processes. Ensure appropriate level of staff are in line with contract specification. The ideal candidate should meet the following criteria: Must have Right to Work in the UK. An enhanced DBS will be completed for the successful candidate. Good working knowledge of Microsoft Office packages including Word and Excel. Desirable to have an understanding of COSHH and working in similar environments. An understanding of following H&S rules and its importance. How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
