Donkey Sanctuary

Front of House Assistant We are heading into our busy season and are looking for friendly and proactive team players with a strong customer service ethic to join our team at our award-winning restaurant, The Kitchen. Position: Front of House Assistant (2079) Location: Sidmouth Hours: Part Time Salary: £12.21 per hour Contract: Permanent Closing Date: Tuesday 2nd December 2025 The Donkey Sanctuary is an international animal welfare organisation, offering care and protection to donkeys worldwide. Our vision is a world where every donkey has a good quality of life, and our mission is to improve the lives of donkeys every day. We will achieve this by transforming the lives of donkeys in need worldwide by fostering greater understanding, collaboration and support, and by promoting lasting, mutually life-enhancing relationships. As Front of House Assistant, you will ensure excellent customer service is delivered by giving a warm welcome to all visitors, engaging them in the charity at every opportunity and ensuring that service exceeds customers expectations at all times. About you: Experience of working front of house in a high-volume catering operation. Excellent customer service skills, including experience of dealing with enquiries and complaints from members of the public. Strong communication skills. Good organisational skills. Self-motivated. Great interpersonal skills able to establish, build and maintain successful relationships with staff, supporters and visitors. About the role: Your principal duties and responsibilities will include Serving food and beverages to customers, including barista coffee, to a consistently high standard. Delivering food and beverages to tables and clearing trays. Ensuring secure cash handling and efficient and accurate use of the till. Keeping the front of house and counter areas clean, cleaning and maintaining equipment and keeping records as required in compliance with food hygiene regulations. Assisting with putting away deliveries and ensuring stock rotation. Assisting with food preparation as required. Carrying out dishwashing duties to a high standard. What we offer in return: These are part-time, permanent contracts starting as soon as possible, working a guaranteed minimum of 5 or 12 hours per week across a 7-day rota. The working hours and pattern will be agreed between the line manager and post-holder, but flexibility will be required for weekend working. It is anticipated that additional hours will be available during busy periods. The role is based on site at our Sidmouth location which is not easily accessible via public transport thus a current UK driving license would be desirable. Please note: These roles will not include evening working or split shifts. Benefits: Competitive pension. Life Assurance. 31 Days holiday (including Bank holidays), rising to 34 with each full year of service. Wellbeing Team. Recorded Pilates classes. Long Service Awards. Healthshield Plan including reimbursement of some medical expenses up to the specified limits per membership, offers, discounts and cashback on shopping, travel and entertainment from participating outlets and access to a 24/7 GP and counselling service. Free Parking. Subsidised restaurant and shop. The Donkey Sanctuary is committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Laboratory Technician We now have an excellent opportunity for an organised and professional team player to join the Research and Operational Support team as Laboratory Technician. Position: Laboratory Technician Location: Brookfield Farm, near Honiton, East Devon (an area of outstanding natural beauty) Hours: Part-time 30 hours per week, Monday-Thursday Salary: £29,076 pro rata Contract: Fixed term role starting as soon as possible until 1 January 2027 Closing Date: Sunday 16 November 2025 About the Role Under the direction of the Laboratory Manager, you will provide in-house clinical and pathological laboratory services, interpret results and communicate relevant findings to the clinical veterinary teams and other relevant teams or personnel. Key responsibilities include: Carrying out routine haematology, biochemistry and endocrinology on blood samples submitted by the veterinary teams and promptly highlighting abnormal results. Carrying out routine faecal parasitology on faecal samples submitted to the laboratory for intestinal parasites, liver fluke and lungworm. Monitoring the worm burden of charity donkeys by regular testing of a representative sample as determined by the Research Department. Processing blood and faecal samples from rehomed donkeys, private donkeys, holding bases and Ireland as part of an advisory service. Performing PCR tests on a variety of bodily fluid and tissue samples submitted for donkeys and mules with suspected infections and reporting the results to the case Veterinary Surgeon. Providing laboratory-based support to research and veterinary team projects. Supporting the Laboratory Manager in the training of new staff and the teaching of students and visitors. About You You will have: Previous biological laboratory experience. Knowledge and practical experience of laboratory principles. Educated to degree level (or equivalent) in a biological or animal science. Competent IT Skills. Knowledge of equine parasitology and experience in using PCR (desirable). Self-motivated with a flexible attitude. Committed to making a difference for donkeys and the people that rely on them. As part of the process, you will be asked to upload your CV and Cover Letter once you click to apply. Benefits include: Competitive pension. Life assurance Healthshield. 31 days holiday (including Bank holidays), rising to 34 will each full year of service. Wellbeing team. Recorded Pilates and Yoga classes. Long service awards. Healthshield plan Free parking. Subsidised restaurant and shop. About the Organisation The sanctuary is one of the UK s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued. The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post. You may also have experience in areas such as Lab, Laboratory, Lab Technician, Laboratory Technician, Lab Assistant, Laboratory Assistant, Animal Lab, Animal Laboratory, Animal Lab Technician, Animal Laboratory Technician, Animal Lab Assistant, Animal Laboratory Assistant, Clinical Lab Technician, Clinical Laboratory Technician, Pathological Lab Technician, Pathological Laboratory Technician PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

Supporter Development Manager We have an excellent opportunity for a flexible and professional individual with outstanding communication and interpersonal skills to join the dedicated Fundraising Department as Supporter Development Manager. Position: Supporter Development Manager Location: Sidmouth/Devon (onsite attendance currently anticipated to be a minimum of 2 days per month) Hours: 35 hours per week, 08.30-16.30, Monday-Friday Salary: £43,309 per annum Contract: Maternity cover contract starting on 2 February 2026 until 1 April 2027 Closing Date: Sunday 16 November 2025 About the Role As Supporter Development Manager, you will provide leadership to the Supporter Development side of the Individual Giving Team, successfully delivering supporter development activity in line with agreed annual targets and our Fundraising Strategy. You will work with the Head of Individual Giving to evolve and continuously improve the supporter journey activity, bringing an integrated, cross-departmental approach to deliver the most donor-centric activity, continuously evaluating performance to ensure lifetime value (LTV) optimisation. Key responsibilities include: Working in partnership with internal stakeholders to deliver the Individual Giving annual roadmap. Delivering, evaluating and improving integrated donor journeys across online, post, social and other channels as required. Managing the Supporter Development annual income and expenditure budgets. With the Head of Individual Giving, monitoring and reporting on the targets and KPIs of Supporter Development activity. Proactively identifying and delivering new fundraising and income growth opportunities within Supporter Development. Working closely with internal teams across the charity to analyse activity performance, audience behaviours and learnings to shape future campaigns. Leading, training, coaching, and mentoring the Supporter Development Team, upskilling their knowledge and experience within key areas of delivery. About You We are looking for someone with experience of managing, growing, and delivering multi-channel and multi-product supporter development programmes. You will also have: Working experience of several of the following areas: raffles, lottery, sponsorship, regular giving, reactivation, consent management, gift aid and cash giving (appeals). Experience of delivering complex donor-centric supporter journeys using a test and learn framework and LTV modelling. A track record of leading, motivating, and inspiring marketing teams, together with proven line management experience. Advanced and contemporary direct marketing knowledge, together with experience of managing and reforecasting multimillion pound direct marketing budgets. Experience of conducting effective direct marketing analysis to support and enhance the performance of channels, products, and specific appeals. Excellent communication and negotiation skills. As this role may/will involve occasional travel to different sites and external suppliers, a full, valid UK driving licence is required. As part of the process, you will be asked to upload your CV and Cover Letter once you click to apply. Benefits include: Competitive pension. Life assurance Healthshield. 31 days holiday (including Bank holidays), rising to 34 will each full year of service. Wellbeing team. Recorded Pilates and Yoga classes. Long service awards. Healthshield plan Free parking. Subsidised restaurant and shop. About the Organisation The sanctuary is one of the UK s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued. The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post. You may also have experience in areas such as Supporter Care, Supporter Development, Supporter Engagement, Fundraising, Supporter Care Manager, Supporter Development Manager, Supporter Engagement Manager, Fundraising Manager, Supporter Care Officer, Supporter Development Officer, Supporter Engagement Officer, Fundraising Officer, Individual Giving Officer, Individual Giving Manager, Marketing, Communications. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation