Commercial Manager Location: Head Office Droitwich Hybrid after qualifying period Salary 35,000 to 40,000 depending on skills and experience Parkwood Leisure Ltd, a leader in public leisure facility operations for 30 years, is seeking a dynamic Commercial Manager to join our Head Office team in Droitwich Worcester. This is an exciting opportunity to contribute to commercial excellence, energy efficiency, and sustainability within a dynamic leisure environment. Are You Our Next Commercial Manager? We're looking for someone with Proven experience in operations management or commercial support leisure & hospitality preferred. Strong organisational, communication, and negotiation skills. Proficiency in Google Suite and office management software. A proactive problem solver with excellent attention to detail. Why Join Parkwood Leisure? Impactful Role Drive commercial growth, optimise operations, and ensure a seamless office environment. Diverse Responsibilities From contract negotiation and tender management to supplier relations and health & safety , no two days are the same. Team Leadership Oversee and support a small, dedicated team Work Life Balance Enjoy hybrid working after a qualifying period. Fantastic Benefits Free Gym membership for you and a nominated person Employee discount portal , Travel, high street, cinema and more. Pension scheme Company sick pay Clear pathways for career progression and training development We are proud to be an Equal Opportunity employer, committed to inclusion and diversity. If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process.
Jul 17, 2025
Full time
Commercial Manager Location: Head Office Droitwich Hybrid after qualifying period Salary 35,000 to 40,000 depending on skills and experience Parkwood Leisure Ltd, a leader in public leisure facility operations for 30 years, is seeking a dynamic Commercial Manager to join our Head Office team in Droitwich Worcester. This is an exciting opportunity to contribute to commercial excellence, energy efficiency, and sustainability within a dynamic leisure environment. Are You Our Next Commercial Manager? We're looking for someone with Proven experience in operations management or commercial support leisure & hospitality preferred. Strong organisational, communication, and negotiation skills. Proficiency in Google Suite and office management software. A proactive problem solver with excellent attention to detail. Why Join Parkwood Leisure? Impactful Role Drive commercial growth, optimise operations, and ensure a seamless office environment. Diverse Responsibilities From contract negotiation and tender management to supplier relations and health & safety , no two days are the same. Team Leadership Oversee and support a small, dedicated team Work Life Balance Enjoy hybrid working after a qualifying period. Fantastic Benefits Free Gym membership for you and a nominated person Employee discount portal , Travel, high street, cinema and more. Pension scheme Company sick pay Clear pathways for career progression and training development We are proud to be an Equal Opportunity employer, committed to inclusion and diversity. If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process.
National Mobilisation and Performance Manager Location, Nationwide Salary, 40,000 - 45,000 per annum, plus target-based bonus Contract Type, Full-time, Permanent About Parkwood Leisure Parkwood Leisure is one of the UK's leading leisure management companies, having managed local authority leisure centres since 1995. With its Head Office in Droitwich, we operate 76 facilities for 28 clients nationwide, employing over 4,200 staff. We are a market leader in leisure PFI/PPP projects, with managed revenue exceeding 100 million per annum. Our portfolio includes swimming pools, sports halls, gyms, golf courses, and theatres, among a wide range of other leisure and sporting facilities. We pride ourselves on delivering high-quality, customer-focused services, maintaining an exemplary health and safety record, and are committed to staff development. Our sustained growth over the years is a testament to our commercial experience, partnership delivery, and excellence of service. The Opportunity Are you an ambitious and highly committed leader with a proven track record in operational mobilisation and driving commercial performance? Parkwood Leisure is seeking a dynamic National Mobilisation and Performance Manager to join our integral management team. This pivotal role will be key in mobilising new business and enhancing the commercial performance of our existing estate across the UK. You will be flexible and mobile, attending to contracts nationwide, and work closely with the Operations Director to maximise business opportunities. Key Responsibilities Operational Mobilisation: Lead the mobilisation of new sites or networks of sites from the preferred bidder stage, developing clear plans for all departments and ensuring smooth contract start-ups and close-downs. You will work with local contract teams for the first three months to ensure comprehensive operational and contractual management. Client Relationship Management: Maintain and develop strong client relations, negotiate on contractual issues, and establish solutions to enhance client satisfaction and resolve dissatisfaction. Ensure continuous contract compliance through appropriate reporting. Performance Management: Achieve clear targets and projects identified by the Operations Director, working across various business facets including Aquatics, Health and Fitness, Health & Safety, and Retail. Business Development: Assist the Strategic Director in identifying and pursuing business development opportunities, ensuring a seamless transition from securing new business to contract commissioning and stabilisation of financial and operational performance. General Leadership: Act as an ambassador for Parkwood Leisure, promoting our core values and actively participating in industry development groups. Provide leadership and command respect within the business, clearly communicating all decisions. Occasionally work on-site with underperforming contracts or those requiring additional assistance. About You Demonstrable competencies in general management, with preferred experience in the leisure industry or support sector. A relevant Degree, National Diploma, NCH, or appropriate professional qualification; management qualifications are advantageous. Credibility gained from a successful track record that earns acceptance from clients and employees. Flexible in style, thinking, and working location at defined contract times, with an open and approachable personality. Enthusiastic with a high energy level, strong relationship-building skills, and well-organised. Good presentation skills, numerically confident, strong IT literacy, and the ability to produce professional reports. Decisive decision-making skills and a demonstrable range of people management skills. Financial awareness, with the ability to deliver medium-term financial planning and clear-sighted operational management skills. A clear identification with Parkwood Leisure's customer requirements and a strong customer/client care focus. Ability to manage complex operations with geographically dispersed and diversely tasked operatives, requiring high service levels. Ability to identify opportunities for the Company and a demonstrable Health and Safety culture. What We Offer The chance to play an integral part in a leading leisure management company with sustained growth. A competitive salary of 40,000 - 45,000 and a target-based bonus. 25 days annual holiday plus statutory holidays. The opportunity to drive new business mobilisation and commercial performance nationwide. A role that requires initiative and continuous improvement of operational activity. How to Apply To apply, please submit your CV and a covering letter outlining your suitability for this role and how your experience aligns with the key responsibilities. Highlight your ambition and high level of commitment, and why you are passionate about joining Parkwood Leisure. We are proud to be Equal Opportunity Employers and are committed to inclusion and diversity. If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion
Jul 17, 2025
Full time
National Mobilisation and Performance Manager Location, Nationwide Salary, 40,000 - 45,000 per annum, plus target-based bonus Contract Type, Full-time, Permanent About Parkwood Leisure Parkwood Leisure is one of the UK's leading leisure management companies, having managed local authority leisure centres since 1995. With its Head Office in Droitwich, we operate 76 facilities for 28 clients nationwide, employing over 4,200 staff. We are a market leader in leisure PFI/PPP projects, with managed revenue exceeding 100 million per annum. Our portfolio includes swimming pools, sports halls, gyms, golf courses, and theatres, among a wide range of other leisure and sporting facilities. We pride ourselves on delivering high-quality, customer-focused services, maintaining an exemplary health and safety record, and are committed to staff development. Our sustained growth over the years is a testament to our commercial experience, partnership delivery, and excellence of service. The Opportunity Are you an ambitious and highly committed leader with a proven track record in operational mobilisation and driving commercial performance? Parkwood Leisure is seeking a dynamic National Mobilisation and Performance Manager to join our integral management team. This pivotal role will be key in mobilising new business and enhancing the commercial performance of our existing estate across the UK. You will be flexible and mobile, attending to contracts nationwide, and work closely with the Operations Director to maximise business opportunities. Key Responsibilities Operational Mobilisation: Lead the mobilisation of new sites or networks of sites from the preferred bidder stage, developing clear plans for all departments and ensuring smooth contract start-ups and close-downs. You will work with local contract teams for the first three months to ensure comprehensive operational and contractual management. Client Relationship Management: Maintain and develop strong client relations, negotiate on contractual issues, and establish solutions to enhance client satisfaction and resolve dissatisfaction. Ensure continuous contract compliance through appropriate reporting. Performance Management: Achieve clear targets and projects identified by the Operations Director, working across various business facets including Aquatics, Health and Fitness, Health & Safety, and Retail. Business Development: Assist the Strategic Director in identifying and pursuing business development opportunities, ensuring a seamless transition from securing new business to contract commissioning and stabilisation of financial and operational performance. General Leadership: Act as an ambassador for Parkwood Leisure, promoting our core values and actively participating in industry development groups. Provide leadership and command respect within the business, clearly communicating all decisions. Occasionally work on-site with underperforming contracts or those requiring additional assistance. About You Demonstrable competencies in general management, with preferred experience in the leisure industry or support sector. A relevant Degree, National Diploma, NCH, or appropriate professional qualification; management qualifications are advantageous. Credibility gained from a successful track record that earns acceptance from clients and employees. Flexible in style, thinking, and working location at defined contract times, with an open and approachable personality. Enthusiastic with a high energy level, strong relationship-building skills, and well-organised. Good presentation skills, numerically confident, strong IT literacy, and the ability to produce professional reports. Decisive decision-making skills and a demonstrable range of people management skills. Financial awareness, with the ability to deliver medium-term financial planning and clear-sighted operational management skills. A clear identification with Parkwood Leisure's customer requirements and a strong customer/client care focus. Ability to manage complex operations with geographically dispersed and diversely tasked operatives, requiring high service levels. Ability to identify opportunities for the Company and a demonstrable Health and Safety culture. What We Offer The chance to play an integral part in a leading leisure management company with sustained growth. A competitive salary of 40,000 - 45,000 and a target-based bonus. 25 days annual holiday plus statutory holidays. The opportunity to drive new business mobilisation and commercial performance nationwide. A role that requires initiative and continuous improvement of operational activity. How to Apply To apply, please submit your CV and a covering letter outlining your suitability for this role and how your experience aligns with the key responsibilities. Highlight your ambition and high level of commitment, and why you are passionate about joining Parkwood Leisure. We are proud to be Equal Opportunity Employers and are committed to inclusion and diversity. If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion
Front of House Manager Food and Beverage Location Pavilion Gardens, Buxton Salary 27,040 pro rata Part Time 16 to 25 hours per week We have an exciting opportunity for a Front of House Manager, specialising in Food & Beverage to join our team at the prestigious Pavilion Gardens, Buxton. Pavilion Gardens Buxton is an events and hospitality venue that hosts over 100 events annually, ranging from weddings, dinners, auctions, party nights and stage shows. We also have a number of food and beverage outlets with breakfast, lunch and afternoon tea served in the Pavilion Restaurant, a grab and go service in the Pavilion Kitchen and an Ice Cream Parlour. We also have outdoor refreshments, a coffee van on the promenade and three bars. The Front of House manager will be responsible for overseeing all of the outlets. The Person The Front of House Manager will be responsible for the smooth running of all Food & Beverage outlets ensuring an excellent guest experience. The successful candidate will be able to lead by example and always from the front, displaying excellent customer service skills and team management. This role is predominantly weekends and there will be the need for evening work throughout the year. The goal is to maximise sales and revenue at the site and improve customer satisfaction and employee engagement. The Front of House manager will also be responsible for managing a team including catering supervisors, food and beverage assistants and casual seasonal staff, along with working closely with the site's Head Chef and kitchen team. The majority of working time will be based around the regular opening times of 9 to 5. There will be the requirement to work evenings and weekends according to the events taking place. Additional holiday and sickness cover will also be available. What can Parkwood Leisure offer you? Competitive salary Generous annual leave Free gym membership at any of the facilities in the Parkwood Leisure, Lex Leisure and Legacy Leisure portfolio for you and a nominated person, Employee health cash plan Employee discount portal discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending Cycle to Work scheme Pension Scheme Company sick pay Career progression Training and development Full training provided for the successful candidate. About Parkwood leisure We're a company that's proud to deliver a first class service to each of the facilities we manage and is committed to working with local communities to make a difference and provide a healthier and happier lifestyle to the communities we serve. The Company prides itself on its exemplary health and safety record and commitment to staff. If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion.
Jul 17, 2025
Full time
Front of House Manager Food and Beverage Location Pavilion Gardens, Buxton Salary 27,040 pro rata Part Time 16 to 25 hours per week We have an exciting opportunity for a Front of House Manager, specialising in Food & Beverage to join our team at the prestigious Pavilion Gardens, Buxton. Pavilion Gardens Buxton is an events and hospitality venue that hosts over 100 events annually, ranging from weddings, dinners, auctions, party nights and stage shows. We also have a number of food and beverage outlets with breakfast, lunch and afternoon tea served in the Pavilion Restaurant, a grab and go service in the Pavilion Kitchen and an Ice Cream Parlour. We also have outdoor refreshments, a coffee van on the promenade and three bars. The Front of House manager will be responsible for overseeing all of the outlets. The Person The Front of House Manager will be responsible for the smooth running of all Food & Beverage outlets ensuring an excellent guest experience. The successful candidate will be able to lead by example and always from the front, displaying excellent customer service skills and team management. This role is predominantly weekends and there will be the need for evening work throughout the year. The goal is to maximise sales and revenue at the site and improve customer satisfaction and employee engagement. The Front of House manager will also be responsible for managing a team including catering supervisors, food and beverage assistants and casual seasonal staff, along with working closely with the site's Head Chef and kitchen team. The majority of working time will be based around the regular opening times of 9 to 5. There will be the requirement to work evenings and weekends according to the events taking place. Additional holiday and sickness cover will also be available. What can Parkwood Leisure offer you? Competitive salary Generous annual leave Free gym membership at any of the facilities in the Parkwood Leisure, Lex Leisure and Legacy Leisure portfolio for you and a nominated person, Employee health cash plan Employee discount portal discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending Cycle to Work scheme Pension Scheme Company sick pay Career progression Training and development Full training provided for the successful candidate. About Parkwood leisure We're a company that's proud to deliver a first class service to each of the facilities we manage and is committed to working with local communities to make a difference and provide a healthier and happier lifestyle to the communities we serve. The Company prides itself on its exemplary health and safety record and commitment to staff. If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion.
VACANCY Chef (40 hours a week) Pavilion Gardens, Buxton Salary up to 30,000pa This is an outstanding career opportunity with a market leader committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve. We are searching for Chefs to work within our Food & Beverage Team at Pavilion Gardens situated in the heart of the Peak District. The Opportunity The post holders will report directly to the Head Chef and be responsible for preparing and cooking meals for customers and clients in all areas within Pavilion Gardens Deliver a catering offer which produces high quality and nutritionally balanced food to ensure customer satisfaction. Responsible for aspects of the day to day catering including food safety, stock control, ordering and cleaning. To assist with the day to day operations of the catering function in order to maximise business opportunities and profitability in line with the business plan. The Person Flexible in working evenings, weekends and bank holidays Able and willing to work overtime if and when required Reliable Public transport in the area is limited, you will be required to make your own way into work. Will ideally have experience of working in similar roles Will be able to communicate at different levels of the organisation and portray strong listening skills. Will be able to proactively resolve day-to-day service issues. What can Parkwood Leisure offer you? Competitive salary Generous annual leave Free gym membership for you and a nominated person Employee health cash plan Employee discount portal - discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending Cycle to Work scheme Pension Scheme Company sick pay Career progression Training and development If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion. We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity. Parkwood Leisure is a well established business that is continuously growing. Successful applicants can look forward to joining a company that can offer career prospects and believes in investing in its people. How to Apply If you feel like you could bring some fresh ideas to the table we want to hear from you. Please apply with a letter of application and CV to (url removed) and we will be in touch to arrange an interview if successful. About Parkwood Leisure Parkwood Leisure was established over 20 years ago and is now one of the UK's leading operators of publicly owned leisure facilities. Working with Legacy and Lex Leisure, we're a company that's proud to deliver a first-class service to each of the facilities we manage and is committed to working with local communities to make a difference and provide a healthier and happier lifestyle to the communities we serve. For more information visit (url removed)
Jul 17, 2025
Full time
VACANCY Chef (40 hours a week) Pavilion Gardens, Buxton Salary up to 30,000pa This is an outstanding career opportunity with a market leader committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve. We are searching for Chefs to work within our Food & Beverage Team at Pavilion Gardens situated in the heart of the Peak District. The Opportunity The post holders will report directly to the Head Chef and be responsible for preparing and cooking meals for customers and clients in all areas within Pavilion Gardens Deliver a catering offer which produces high quality and nutritionally balanced food to ensure customer satisfaction. Responsible for aspects of the day to day catering including food safety, stock control, ordering and cleaning. To assist with the day to day operations of the catering function in order to maximise business opportunities and profitability in line with the business plan. The Person Flexible in working evenings, weekends and bank holidays Able and willing to work overtime if and when required Reliable Public transport in the area is limited, you will be required to make your own way into work. Will ideally have experience of working in similar roles Will be able to communicate at different levels of the organisation and portray strong listening skills. Will be able to proactively resolve day-to-day service issues. What can Parkwood Leisure offer you? Competitive salary Generous annual leave Free gym membership for you and a nominated person Employee health cash plan Employee discount portal - discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending Cycle to Work scheme Pension Scheme Company sick pay Career progression Training and development If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion. We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity. Parkwood Leisure is a well established business that is continuously growing. Successful applicants can look forward to joining a company that can offer career prospects and believes in investing in its people. How to Apply If you feel like you could bring some fresh ideas to the table we want to hear from you. Please apply with a letter of application and CV to (url removed) and we will be in touch to arrange an interview if successful. About Parkwood Leisure Parkwood Leisure was established over 20 years ago and is now one of the UK's leading operators of publicly owned leisure facilities. Working with Legacy and Lex Leisure, we're a company that's proud to deliver a first-class service to each of the facilities we manage and is committed to working with local communities to make a difference and provide a healthier and happier lifestyle to the communities we serve. For more information visit (url removed)
Duty Manager Duxbury Park, Chorley This is an outstanding career opportunity with a market leader committed to providing a diverse and meaningful range of leisure and culture-related activities for the local communities in which we serve. Located in Chorley, Duxbury Park is much more than just a golf venue. We have an 18 hole golf course which is laid out over 120 acres of beautiful rolling Lancashire countryside and is regarded as one of the best public courses in the North West. Duxbury Park is renowned for its relaxed, tranquil and friendly atmosphere, and is now recruiting for a Duty Manager to join our team. If you have any questions or need more information please don't hesitate to get in touch. We look forward to welcoming you to Duxbury Park! The Opportunity We are looking for a Duty Manager who is passionate about working and being in volved in a busy Golf, Food & Beverage department. The Duty Manager will be responsible for the day to day operation of the site including health and safety, customer service and financial procedures Your role will be to work across the Golf and Food & Beverage departments. As the successful applicant, you will be provided with full site specific training in all aspects of this role. The Person You will be required to work 40 hours per week on a rotating shift pattern which includes weekend and late facility shutdowns. This position would ideally suit an individual with a keen interest in golf and leisure, with some previous management experience The successful candidate will need to be flexible, reliable, possess good communication skills and enjoy working as part of a team Food hygiene certificate is desirable What can Lex Leisure offer you? Generous Annual Leave Free golf membership for you and a nominated person Use of the Top Tracer Driving Range Use of the Adventure Golf Course Employee Health Cash Plan Employee Discount Portal - discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending Cycle to Work scheme Pension Scheme Company Sick Pay Career Progression Training and Development How to Apply Please apply with a letter of application and CV If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion. Closing Date Friday 28th February 2025 About Parkwood Leisure Parkwood Leisure was established over 20 years ago and is now one of the UK's leading operators of publicly owned leisure facilities. Working with Legacy and Lex Leisure, we're a company that's proud to deliver a first-class service to each of the facilities we manage and is committed to working with local communities to make a difference and provide a healthier and happier lifestyle to the communities we serve
Mar 08, 2025
Seasonal
Duty Manager Duxbury Park, Chorley This is an outstanding career opportunity with a market leader committed to providing a diverse and meaningful range of leisure and culture-related activities for the local communities in which we serve. Located in Chorley, Duxbury Park is much more than just a golf venue. We have an 18 hole golf course which is laid out over 120 acres of beautiful rolling Lancashire countryside and is regarded as one of the best public courses in the North West. Duxbury Park is renowned for its relaxed, tranquil and friendly atmosphere, and is now recruiting for a Duty Manager to join our team. If you have any questions or need more information please don't hesitate to get in touch. We look forward to welcoming you to Duxbury Park! The Opportunity We are looking for a Duty Manager who is passionate about working and being in volved in a busy Golf, Food & Beverage department. The Duty Manager will be responsible for the day to day operation of the site including health and safety, customer service and financial procedures Your role will be to work across the Golf and Food & Beverage departments. As the successful applicant, you will be provided with full site specific training in all aspects of this role. The Person You will be required to work 40 hours per week on a rotating shift pattern which includes weekend and late facility shutdowns. This position would ideally suit an individual with a keen interest in golf and leisure, with some previous management experience The successful candidate will need to be flexible, reliable, possess good communication skills and enjoy working as part of a team Food hygiene certificate is desirable What can Lex Leisure offer you? Generous Annual Leave Free golf membership for you and a nominated person Use of the Top Tracer Driving Range Use of the Adventure Golf Course Employee Health Cash Plan Employee Discount Portal - discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending Cycle to Work scheme Pension Scheme Company Sick Pay Career Progression Training and Development How to Apply Please apply with a letter of application and CV If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment as interviews will be held throughout the process. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion. Closing Date Friday 28th February 2025 About Parkwood Leisure Parkwood Leisure was established over 20 years ago and is now one of the UK's leading operators of publicly owned leisure facilities. Working with Legacy and Lex Leisure, we're a company that's proud to deliver a first-class service to each of the facilities we manage and is committed to working with local communities to make a difference and provide a healthier and happier lifestyle to the communities we serve
Receptionist / Front of House Operative Casual and Part time contracts available Start Date: April 1st 2025 Interviews; March 11th or 18th Pay scale; Dependent on qualification. Starting from minimum wage. BACKGROUND Parkwood Leisure is one of the leading leisure management companies in the UK. Having managed local authority leisure centres since 1995, Parkwood Leisure is one of the most experienced operators in the marketplace. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff. In February 2015 Parkwood Leisure purchased the Dolygaer Outdoor Centre, located in the Brecon Beacons National Park. The purchase of the Dolygaer Centre is part of a strategy from Parkwood Leisure to diversify its portfolio of leisure management facilities. Dolygaer has gone from strength to strength being recognized for both the quality of the centre, the quality of the staff and the quality of outdoor experience. Dolygaer is a multi activity centre that aims to deliver fun, educational and high quality services to our customers. The company also prides itself on its exemplary health and safety record and commitment to staff. We provide a diverse range of activities to suit most ages and have 3 different types of 3 and 4 star accommodation to sleep up to 80 people. This role is to become a part of the Dolygaer team and will help along side the operations manager to ensure that all guests and customers enjoy a high quality experience from the 1st point of contact. ORGANISATION STRUCTURE The post holder will report directly to the Operations Manager JOB DESCRIPTION Primary Objectives for the Receptionist / Front of house Position will be: - To act as the first point of contact for customers coming into, calling or emailing the Centre. To ensure that all customers and guests are received in a friendly, polite and service friendly manner. To take bookings, handle cash, answer enquiries via telephone, in person or by email Take payments through the till system for the cafe, day activities and all other possible transactions Serve customers of the cafe, including basic food handling. The Receptionist / front of house will focus day to day on the following tasks: To work as part of a team to ensure that customers are hosted well and their needs are understood and met To ensure a warm friendly and professional approach and high standards of customer care are delivered at all times in order to generate customer loyalty. To understand the range of activities offered to be able to assist the customers with choices of the Centre's activities. To be responsible for own Health & Safety and the Health and Safety at the centre implementing and assessing practices and drawing attention to any unsafe practices. To communicate with the customer via emails, social media and booking systems in a polite and professional manner. To promote the Centre positively at all times and maintain the displays of promotional material. To receive telephone, written and personal bookings and payment for use of the Centre's facilities. To ensure cash handling and reconciliation of monies is carried out. To operate the telephones, radios and computer booking system whilst on duty. To promote and control items for resale and hire. To keep the reception / cafe clean, tidy and a pleasant environment in which to work and visit Take detailed messages and respond to/transfer the customer in an appropriate manner, dealing with queries wherever possible Undertake duties related to the cafe - making hot drinks, upselling items, simple prep, serving hot food. To comply and understand Food Hygiene regulations. General ad-hoc duties - filing, scanning, photocopying, archiving, correspondence. Dealing with incoming / outgoing post and managing deliveries, incl. tracking any orders. To undertake any other duties as may be required to assist in the running of the Centre. THE CANDIDATE Qualifications Should hold GCSE Maths and English Grade C or above, or a similar qualification. The main requirement will be good interpersonal skills and a friendly disposition. Demonstrate computer literacy skills. Hold a food hygiene certificate or be prepared to undertake this. Personal Among the personal characteristics sought the applicant: Will be able to operate tills and be competent in a variety of computer programmes. Strong interpersonal and customer facing skills. Will be able to maintain a high level of confidentiality. Will be able to demonstrate good organisational skills. Will be able to communicate effectively with customers, clients and staff. Will have a high standard of hygiene Will be able to demonstrate clear identification with all customer requirements. Will be able to use own initiative, to follow procedures and work to deadlines. Be able and willing to acquire job related knowledge. Be friendly, well presented with a positive attitude. Be enthusiastic, confident, flexible. Will understand the company ethos and develop a strong understanding of the workings and activities carried out at the centre. You will need to be flexible to work additional hours to cover holidays, absence & busy periods. Interviews will be held as and when CV's come in. If you're interested in this position then apply now by emailing your CV to Mike at
Mar 08, 2025
Full time
Receptionist / Front of House Operative Casual and Part time contracts available Start Date: April 1st 2025 Interviews; March 11th or 18th Pay scale; Dependent on qualification. Starting from minimum wage. BACKGROUND Parkwood Leisure is one of the leading leisure management companies in the UK. Having managed local authority leisure centres since 1995, Parkwood Leisure is one of the most experienced operators in the marketplace. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff. In February 2015 Parkwood Leisure purchased the Dolygaer Outdoor Centre, located in the Brecon Beacons National Park. The purchase of the Dolygaer Centre is part of a strategy from Parkwood Leisure to diversify its portfolio of leisure management facilities. Dolygaer has gone from strength to strength being recognized for both the quality of the centre, the quality of the staff and the quality of outdoor experience. Dolygaer is a multi activity centre that aims to deliver fun, educational and high quality services to our customers. The company also prides itself on its exemplary health and safety record and commitment to staff. We provide a diverse range of activities to suit most ages and have 3 different types of 3 and 4 star accommodation to sleep up to 80 people. This role is to become a part of the Dolygaer team and will help along side the operations manager to ensure that all guests and customers enjoy a high quality experience from the 1st point of contact. ORGANISATION STRUCTURE The post holder will report directly to the Operations Manager JOB DESCRIPTION Primary Objectives for the Receptionist / Front of house Position will be: - To act as the first point of contact for customers coming into, calling or emailing the Centre. To ensure that all customers and guests are received in a friendly, polite and service friendly manner. To take bookings, handle cash, answer enquiries via telephone, in person or by email Take payments through the till system for the cafe, day activities and all other possible transactions Serve customers of the cafe, including basic food handling. The Receptionist / front of house will focus day to day on the following tasks: To work as part of a team to ensure that customers are hosted well and their needs are understood and met To ensure a warm friendly and professional approach and high standards of customer care are delivered at all times in order to generate customer loyalty. To understand the range of activities offered to be able to assist the customers with choices of the Centre's activities. To be responsible for own Health & Safety and the Health and Safety at the centre implementing and assessing practices and drawing attention to any unsafe practices. To communicate with the customer via emails, social media and booking systems in a polite and professional manner. To promote the Centre positively at all times and maintain the displays of promotional material. To receive telephone, written and personal bookings and payment for use of the Centre's facilities. To ensure cash handling and reconciliation of monies is carried out. To operate the telephones, radios and computer booking system whilst on duty. To promote and control items for resale and hire. To keep the reception / cafe clean, tidy and a pleasant environment in which to work and visit Take detailed messages and respond to/transfer the customer in an appropriate manner, dealing with queries wherever possible Undertake duties related to the cafe - making hot drinks, upselling items, simple prep, serving hot food. To comply and understand Food Hygiene regulations. General ad-hoc duties - filing, scanning, photocopying, archiving, correspondence. Dealing with incoming / outgoing post and managing deliveries, incl. tracking any orders. To undertake any other duties as may be required to assist in the running of the Centre. THE CANDIDATE Qualifications Should hold GCSE Maths and English Grade C or above, or a similar qualification. The main requirement will be good interpersonal skills and a friendly disposition. Demonstrate computer literacy skills. Hold a food hygiene certificate or be prepared to undertake this. Personal Among the personal characteristics sought the applicant: Will be able to operate tills and be competent in a variety of computer programmes. Strong interpersonal and customer facing skills. Will be able to maintain a high level of confidentiality. Will be able to demonstrate good organisational skills. Will be able to communicate effectively with customers, clients and staff. Will have a high standard of hygiene Will be able to demonstrate clear identification with all customer requirements. Will be able to use own initiative, to follow procedures and work to deadlines. Be able and willing to acquire job related knowledge. Be friendly, well presented with a positive attitude. Be enthusiastic, confident, flexible. Will understand the company ethos and develop a strong understanding of the workings and activities carried out at the centre. You will need to be flexible to work additional hours to cover holidays, absence & busy periods. Interviews will be held as and when CV's come in. If you're interested in this position then apply now by emailing your CV to Mike at
Ice cream Parlour Supervisor Rufford Abbey Country Park, North Nottinghamshire ABOUT US Parkwood Leisure was established over 20 years ago and is now one of the UK's leading operators of publicly owned leisure facilities. We're a company that's proud to deliver a first-class service to each of the facilities we manage and is committed to working with local communities to make a difference and provide a healthier and happier lifestyle to the communities we serve. The Company prides itself on its exemplary health and safety record and commitment to staff. We are looking for Are you ready to sprinkle a little sweetness into your career? We're looking for an enthusiastic, outgoing superstar to scoop up the role of Ice Cream Parlour Supervisor! If you've got a passion for customer service, a flair for fabulous flavours, and a friendly, welcoming vibe, along with a can do attitude. We're after someone who can communicate like a pro, upsell like a champion, and keep customers coming back for more. Here's the scoop on what's in it for you: A competitive salary. Ongoing training and development Complimentary use of our fitness facilities Best of all, you'll be part of a fantastic, fun-loving team. So, if you're ready to make every customer's day a little brighter (and tastier), we'd love to hear from you! Primary Objectives for the Ice Cream Parlour Supervisor To Supervise the day-to-day operations of the Ice Cream Parlour To ensure maximum efficiency is delivered at all times in service To ensure high standards of Health and Safety and Customer Care To constantly review social media and embrace ice cream trends Continually look at any promotions or ideas to upsell Speak with the Food and Beverage Manager regarding ideas to improve service Make sure staff are aware of any promotions and have a passion to sell the items Work alongside staff, listen to any ideas given and give feedback Must be able to work, weekends and School holidays on a rota basis. The Ice cream Parlour supervisor will focus day to day on the following task To Supervise the day-to-day operations of the ice cream parlour Ensure all relevant paperwork is completed throughout the day To prepare the freezers and toppings for the day's operations To undertake Front and Back of house duties Ensure that all food is covered, stored, labelled and dated to meet the food safety (General Food Hygiene) Regulations 1995 or the terms of subsequent legislation. Make sure that food is handled, stored, prepared and served in conditions that will prevent contamination of food and drink. Ensure that all cleaning duties are completed whilst on shift. Per the opening /Closing and all-in-one sheet in the outlets To ensure that all injuries involving staff and members of the public are reported to the General Manager To record any complaints and to pass to your line manager in the first instance To ensure all Health and Safety procedures are carried out at all times Ensure that a consistently high level of service is delivered to customers To assist in the management of the Centre's quality assurance systems and procedures. To undertake any regulatory requirements To ensure that a safe and efficient service is provided for the public Act as a key holder as required To undertake any other duties as may be required by your line Manager to ensure that the business objectives of the Department are achieved. Including but not limited to (Working in other outlets where necessary) Make sure we are keeping the food safety and all-in-one cleaning sheets are filled in and signed off at the end of the week THE CANDIDATE Qualifications Food safety certification will be expected to be shown First aid certificate desirable A good knowledge of the food and leisure industry Personal Among the personal qualities we require the Applicant must Must be able to build strong relationships with staff and Customers Must be able to communicate at different levels of the organisation Must be able to work additional hours when the business required Must be able to maintain and be committed to good employee relations and deliver quality training Must be able to work from various locations in the park within catering as and when required Must have a can do attitude and be flexible Good customer service skills and ability to deal with a range of customers visiting the park Must be able to take direction and delegate responsibilities Full training provided
Feb 13, 2025
Full time
Ice cream Parlour Supervisor Rufford Abbey Country Park, North Nottinghamshire ABOUT US Parkwood Leisure was established over 20 years ago and is now one of the UK's leading operators of publicly owned leisure facilities. We're a company that's proud to deliver a first-class service to each of the facilities we manage and is committed to working with local communities to make a difference and provide a healthier and happier lifestyle to the communities we serve. The Company prides itself on its exemplary health and safety record and commitment to staff. We are looking for Are you ready to sprinkle a little sweetness into your career? We're looking for an enthusiastic, outgoing superstar to scoop up the role of Ice Cream Parlour Supervisor! If you've got a passion for customer service, a flair for fabulous flavours, and a friendly, welcoming vibe, along with a can do attitude. We're after someone who can communicate like a pro, upsell like a champion, and keep customers coming back for more. Here's the scoop on what's in it for you: A competitive salary. Ongoing training and development Complimentary use of our fitness facilities Best of all, you'll be part of a fantastic, fun-loving team. So, if you're ready to make every customer's day a little brighter (and tastier), we'd love to hear from you! Primary Objectives for the Ice Cream Parlour Supervisor To Supervise the day-to-day operations of the Ice Cream Parlour To ensure maximum efficiency is delivered at all times in service To ensure high standards of Health and Safety and Customer Care To constantly review social media and embrace ice cream trends Continually look at any promotions or ideas to upsell Speak with the Food and Beverage Manager regarding ideas to improve service Make sure staff are aware of any promotions and have a passion to sell the items Work alongside staff, listen to any ideas given and give feedback Must be able to work, weekends and School holidays on a rota basis. The Ice cream Parlour supervisor will focus day to day on the following task To Supervise the day-to-day operations of the ice cream parlour Ensure all relevant paperwork is completed throughout the day To prepare the freezers and toppings for the day's operations To undertake Front and Back of house duties Ensure that all food is covered, stored, labelled and dated to meet the food safety (General Food Hygiene) Regulations 1995 or the terms of subsequent legislation. Make sure that food is handled, stored, prepared and served in conditions that will prevent contamination of food and drink. Ensure that all cleaning duties are completed whilst on shift. Per the opening /Closing and all-in-one sheet in the outlets To ensure that all injuries involving staff and members of the public are reported to the General Manager To record any complaints and to pass to your line manager in the first instance To ensure all Health and Safety procedures are carried out at all times Ensure that a consistently high level of service is delivered to customers To assist in the management of the Centre's quality assurance systems and procedures. To undertake any regulatory requirements To ensure that a safe and efficient service is provided for the public Act as a key holder as required To undertake any other duties as may be required by your line Manager to ensure that the business objectives of the Department are achieved. Including but not limited to (Working in other outlets where necessary) Make sure we are keeping the food safety and all-in-one cleaning sheets are filled in and signed off at the end of the week THE CANDIDATE Qualifications Food safety certification will be expected to be shown First aid certificate desirable A good knowledge of the food and leisure industry Personal Among the personal qualities we require the Applicant must Must be able to build strong relationships with staff and Customers Must be able to communicate at different levels of the organisation Must be able to work additional hours when the business required Must be able to maintain and be committed to good employee relations and deliver quality training Must be able to work from various locations in the park within catering as and when required Must have a can do attitude and be flexible Good customer service skills and ability to deal with a range of customers visiting the park Must be able to take direction and delegate responsibilities Full training provided
