Regen Solutions

Job Title: Helpdesk Administrator Location: Enfield Salary: 27,000 per annum Full-Time Permanent I'm currently recruiting for an experienced Helpdesk Administrator to join a well-established and growing organisation based in Enfield. This is an excellent opportunity for someone with strong coordination and planning experience who thrives in a fast-paced environment and enjoys being at the centre of operations. The Role: As Helpdesk Administrator, you will be responsible for managing incoming service requests, coordinating works, and ensuring engineers are effectively scheduled to meet client expectations and service level agreements. Key Responsibilities: Managing incoming calls and emails from clients Logging jobs accurately onto the internal system Planning and scheduling engineers efficiently Monitoring job progress and ensuring timely completion Liaising with contractors, suppliers, and internal teams Updating clients with progress reports Ensuring all administrative records are kept up to date About You: Previous experience in a Helpdesk, Service Desk, or Administrator role Strong planning/scheduling experience is essential Experience coordinating engineers or field-based staff Excellent organisational and multitasking skills Confident communicator with strong customer service ability Proficient in Microsoft Office and job management systems What's on Offer: 27,000 salary Stable, permanent opportunity Supportive team environment Opportunity to develop within a growing business

Property Manager 35000- 40000 South Woodford We are seeking an experienced and highly organised Property Manager to join our South Woodford office on a full-time basis. The successful candidate will be responsible for the financial and arrears management of a residential property portfolio, ensuring rent collection processes are accurate, compliant, and effective. Key Responsibilities Chasing current rent arrears, liaising with tenants and managing potential Rent Guarantee Insurance claims Managing historic rent arrears, including court money claims and liaison with enforcement services to recover outstanding debt Daily banking of rental income and accurate input onto internal systems Completing bank reconciliations Processing and monitoring rent payments Managing Rent Guarantee payments (twice monthly batch payments) Managing a sales team remotely and internally within the office Key Skills & Experience Previous experience in property management, rent accounting, or arrears recovery Strong understanding of rent arrears procedures and recovery processes Confident liaising with tenants, insurers, solicitors, and enforcement agents High level of accuracy with financial administration and reconciliations Strong organisational and time-management skills Proficient in property management software and Microsoft Office What We Offer Full-time, office-based role Supportive team environment Opportunity to work within a well-established property operation

Job Title: Repairs Planner Location: Sittingbourne, ME10 Salary: 30,000 PER ANNUM Sector: Social Housing 8-5 Monday-Friday FULL TIME OFFICE BASED. MUST HAVE SOCIAL HOUSING EXPERIENCE The Role We're looking for a highly organised and customer-focused Scheduler to join our Repairs and Maintenance team. Working in a fast-paced environment, you'll play a key role in planning and scheduling repairs and maintenance works, ensuring operatives' time is used productively while delivering a high-quality service to residents and clients. You'll act as a central point of communication between residents, operatives, supervisors and client teams, helping to keep works moving smoothly from start to finish. What You'll Do Provide excellent customer service to residents, handling enquiries, bookings and appointment changes. Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity. Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time). Work closely with supervisors and operatives to coordinate daily workloads and optimise routes. Manage emergency and priority works appropriately, escalating to out-of-hours services only when required. Monitor work in progress, ensuring jobs are progressed and closed within target timescales. Ensure operatives are correctly using and updating PDAs and digital systems. Act as the key communication link between residents, operatives and client teams. Maintain accurate records, notes and job updates across all systems. Support the wider scheduling team, providing cover during absences where required. Skills, Knowledge & Experience Essential IT literate, with confidence using scheduling and job management systems. Excellent telephone manner and communication skills. Strong attention to detail and ability to prioritise workload. Ability to work to tight deadlines in a busy environment. Experience in scheduling, planning, administration or high-volume customer service/call handling. Desirable Experience within social housing, repairs or maintenance environments. Knowledge of repairs and maintenance terminology and KPIs. Experience using systems such as ROCC, Opti-time or DRS. If you feel as so this REPAIRS PLANNER role is suitable to yourself, please email your CV to:

Job Title: Commercial Analysist Location: Stratford Salary: 30,000 per annum Sector: Social Housing MUST HAVE SOCIAL HOUSING EXPERIENCE - Fulltime office based 8-5 mon-fri To assist and administer all commercial aspects of the contracts, including (but not limited to); reviewing completed jobs to ensure measured and valuation of the works is maximised and cost and risk is minimised where possible, analysis and reporting to management, liaising with clients and supply chain regarding commercial matters. Key Tasks / Activities / Responsibilities Review and approve sub-contract claim's for payment through completion of work orders Raise Purchase Orders to ensure costs are captured in a timely manner Review material purchases and identify anomalies Manage the end-to-end valuation, application and accounts processes for all works in accordance with contract terms, including variations. Ensure 'completed not invoiced' (CNI) jobs are maintained at the pre-agreed levels during the course of the contract. Identify and report on any shortfall on anticipated profitability levels, ascertain reasons and develop proposals for remedial action where necessary Attend progress meetings and provide commercial reports to clients and senior management as required Develop beneficial relationships with clients, supply chains partners and colleagues Ensure compliance with all terms, conditions and practices of the assigned contracts Prepare for and participate in periodic commercial reviews with Commercial Manager and Finance Meetings Liaise and work with credit control to identify and resolve and debt issues relating to your assigned contracts Submit variations and quotations in a timely and professional manner, ensuring proposals are commercially viable, profitable and risk adverse. Manage, develop and maintain key processes, delegated authority rules and systems of working. Person Specification Key Knowledge MS Excel Good understanding of responsive maintenance Good understanding of repairs systems Good understanding of Schedule of Rates Familiar with contract inclusions and exclusions Key Skills Pro-active, motivated team member with good initiative Ability to multi-task and meet deadlines and targets Decision making and problem solving capability Strong analytical skills with a keen eye for detail Ability to work to tight deadlines Strong inter-personal and organisational skills Key Experience Experience working in responsive maintenance Experience using a Schedule of Rates Experience compiling reports and analysis Working with other organisations and departments Good IT competency and experience with scheduling and finance systems If you feel as so you have the suitable experience for this commercial analysist role, please email your CV directly to:

Job Title: Scheduler Location: IG6, Essex Salary: 30,000 PER ANNUM Sector: Social Housing Must have previous experience as a planner/scheduler within social housing. please do not apply without experience Job Purpose The Scheduler is responsible for planning, coordinating, and maintaining efficient staff schedules to ensure all client sites are fully and compliantly covered. This role is critical in supporting operational delivery, cost control, and high service standards Key Responsibilities Scheduling & Workforce Management Create, manage, and maintain accurate staff rosters for security officers and operational staff Ensure all shifts are fully covered in line with contractual requirements and SLAs Manage short-notice changes, sickness, holidays, and emergency cover Allocate staff fairly while ensuring compliance with Working Time Regulations Operational Support Liaise daily with Operations Managers, Contract Managers, and site supervisors Respond promptly to client and operational scheduling requirements Support mobilisation of new contracts by creating initial staffing schedules Monitor attendance and escalate issues such as repeated lateness or absence Compliance & Accuracy Ensure all scheduled staff hold valid licenses (e.g. SIA) and required training Maintain accurate records within scheduling and time & attendance systems Support payroll by ensuring hours worked are correctly scheduled and recorded Communication Communicate shift details clearly to staff via phone, email, or scheduling systems Act as a key point of contact for staff availability and shift queries Maintain professional communication with internal teams and external clients Continuous Improvement Identify opportunities to improve scheduling efficiency and cost control Assist with reporting on coverage, overtime, and staffing trends Skills & Experience Essential Previous experience in a scheduling, rostering, or workforce planning role Experience within security, facilities management, or a 24/7 operational environment Strong organisational and time-management skills Ability to work under pressure and manage last-minute changes Good IT skills (Excel, scheduling systems, workforce software) Excellent communication and problem-solving skills Desirable Knowledge of security industry operations Understanding of Working Time Regulations Experience using scheduling platforms (e.g. Timegate, Guardhouse, or similar) Personal Attributes Calm and professional under pressure Highly organised and detail-oriented Reliable, flexible, and proactive Strong team player with a customer-focused mindset If you feel as so this construction Scheduler role is suitable to yourself, please directly email your CV to: