Swift Recruit

Location: On Site Salary: 26,500 - 28,500 Are you a friendly, professional problem-solver who enjoys helping people? We're looking for a Customer Service Advisor to join our team and deliver outstanding support to our customers across phone, email, and live chat. What You'll Be Doing Handling inbound customer enquiries via phone, email, and online chat Resolving queries related to accounts, billing, orders, and service issues Providing clear, accurate information in a friendly and professional manner Troubleshooting basic service or technical issues and escalating when needed Updating customer records accurately using CRM systems Following company processes, quality standards, and compliance guidelines Identifying opportunities to improve customer satisfaction and retention Working closely with other teams to ensure issues are resolved efficiently What We're Looking For Previous customer service or customer-facing experience Excellent communication and listening skills A calm, empathetic approach when handling queries or complaints Strong problem-solving and organisational abilities Comfortable using IT systems and multiple screens Desirable but not essential: Contact centre or telecoms experience Experience supporting broadband, mobile, or subscription services What You'll Get Competitive basic salary Performance-related bonuses or incentives Full training and ongoing support A friendly, supportive team environment Clear progression opportunities into senior service, quality, or management roles Pension, paid holidays, and additional benefits Why Join Us? We're a customer-first business that values empathy, teamwork, and quality service. You'll be given the tools and training to succeed, supported by a team that genuinely cares about delivering a great customer experience. Apply now and be the friendly voice our customers rely on.

Broadband Sales Executive Location: On site Salary: 27,000 - 30,000 OTE 45,000 Are you a confident, target-driven sales professional looking to earn great commission and build a career in telecoms? We're looking for a Broadband Sales Executive to join our growing sales team and help connect customers with fast, reliable broadband solutions. What You'll Be Doing Selling broadband and connectivity packages to new and existing customers Speaking with customers to understand their needs and recommend the right solutions Handling enquiries, generating leads, and closing sales confidently Hitting (and exceeding!) monthly sales targets and KPIs Keeping accurate records using our CRM systems Staying up to date with our products, offers, and competitor activity Delivering an excellent customer experience while meeting compliance standards What We're Looking For Sales experience (telesales, field sales, retail, or similar) Strong communication and negotiation skills A motivated, resilient attitude with a hunger to succeed Confidence handling objections and closing deals Basic IT skills and experience using sales systems Bonus points if you have: Experience in broadband, telecoms, utilities, or subscription sales Knowledge of fibre or high-speed broadband products What You'll Get Competitive basic salary Uncapped commission - your earnings are in your hands Full training and ongoing coaching Clear career progression opportunities Company pension, paid holidays, and additional benefits Why Join Us? We're a fast-growing business with a supportive, high-energy sales culture. You'll receive the training you need to succeed, the incentives to stay motivated, and the opportunity to grow your career in a thriving industry.