The primary objective of this role is to lead and deliver customer projects ensuring exceptional outcomes. The Professional and Expert Services teams at Saviynt provide partners and customers with in-depth technical expertise and implementation support to guarantee success. This leadership role focuses on managing our regional internal strategic IAM practice. The ideal candidate must have a strong technical background in IAM technologies. As Director, you will drive leadership, vision, and strategic growth for the Identity Security Community. This role focuses on delivering high-quality, profitable service engagements that foster trusted advisor relationships with clients. Key responsibilities include managing critical consulting metrics such as utilization, profitability, revenue growth, and customer satisfaction within the Identity Governance organization. Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt's Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work. WHAT YOU WILL BE DOING Understand the business context and lead the solution design Responsible for technology choices and decisions Promote architectural and development best practices Ensure projects are designed within approved architectural standards Lead design reviews and implement best design principles Provide technical leadership in all aspects of SDLC, including system analysis, design, development, testing, and deployment Demonstrates ability to bring in a fresh perspective, generates new and imaginative ideas/approaches Facilitating the development process and operations Identifying setbacks and shortcomings Defining and enforcing (Training & Review) the Architecture standards and guidelines Guiding the implementation team Contributing towards practice development tasks related to Trainings and SOW validation WHAT YOU BRING Must have leadership experience implementing Identity Access or Identity Governance solutions integrating with critical applications and infrastructure Must have strong working experience in IAM Domain involving minimum three end to end IAM project delivery 3-5 years of consulting management experience leading people to support customer satisfaction and understanding key consulting business metrics Proven experience in a leadership role, with a strong background in people management. Demonstrated success in building and scaling Professional Services functions. In-depth knowledge of project management methodologies and practices. Strong working experience on microservices Strong experience leveraging design, architecture, and integration patterns Excellent communication & stakeholder management skills Ability to do a cost benefit analysis of assigned projects Ability to work independently and as part of a team Ability to estimate the implementation efforts £150,000 - £180,000 a year We offer you a competitive total rewards package, learning and tremendous opportunities to grow and advance in your career. At Saviynt, it is not typical for an individual to be hired at or near the top of the range for their role and final compensation decisions are dependent on many factors including, but not limited to location; skill sets; experience and training; licensure and certifications; and other relevant business and organizational needs. A reasonable estimate of the current range is $220,000 - $250,000 annually. You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. If required for this role, you will: Complete security & privacy literacy and awareness training during onboarding and annually thereafter Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): Data Classification, Retention & Handling Policy Incident Response Policy/Procedures Business Continuity/Disaster Recovery Policy/Procedures Mobile Device Policy Account Management Policy Access Control Policy Personnel Security Policy Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work that directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Jul 23, 2025
Full time
The primary objective of this role is to lead and deliver customer projects ensuring exceptional outcomes. The Professional and Expert Services teams at Saviynt provide partners and customers with in-depth technical expertise and implementation support to guarantee success. This leadership role focuses on managing our regional internal strategic IAM practice. The ideal candidate must have a strong technical background in IAM technologies. As Director, you will drive leadership, vision, and strategic growth for the Identity Security Community. This role focuses on delivering high-quality, profitable service engagements that foster trusted advisor relationships with clients. Key responsibilities include managing critical consulting metrics such as utilization, profitability, revenue growth, and customer satisfaction within the Identity Governance organization. Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt's Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work. WHAT YOU WILL BE DOING Understand the business context and lead the solution design Responsible for technology choices and decisions Promote architectural and development best practices Ensure projects are designed within approved architectural standards Lead design reviews and implement best design principles Provide technical leadership in all aspects of SDLC, including system analysis, design, development, testing, and deployment Demonstrates ability to bring in a fresh perspective, generates new and imaginative ideas/approaches Facilitating the development process and operations Identifying setbacks and shortcomings Defining and enforcing (Training & Review) the Architecture standards and guidelines Guiding the implementation team Contributing towards practice development tasks related to Trainings and SOW validation WHAT YOU BRING Must have leadership experience implementing Identity Access or Identity Governance solutions integrating with critical applications and infrastructure Must have strong working experience in IAM Domain involving minimum three end to end IAM project delivery 3-5 years of consulting management experience leading people to support customer satisfaction and understanding key consulting business metrics Proven experience in a leadership role, with a strong background in people management. Demonstrated success in building and scaling Professional Services functions. In-depth knowledge of project management methodologies and practices. Strong working experience on microservices Strong experience leveraging design, architecture, and integration patterns Excellent communication & stakeholder management skills Ability to do a cost benefit analysis of assigned projects Ability to work independently and as part of a team Ability to estimate the implementation efforts £150,000 - £180,000 a year We offer you a competitive total rewards package, learning and tremendous opportunities to grow and advance in your career. At Saviynt, it is not typical for an individual to be hired at or near the top of the range for their role and final compensation decisions are dependent on many factors including, but not limited to location; skill sets; experience and training; licensure and certifications; and other relevant business and organizational needs. A reasonable estimate of the current range is $220,000 - $250,000 annually. You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. If required for this role, you will: Complete security & privacy literacy and awareness training during onboarding and annually thereafter Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): Data Classification, Retention & Handling Policy Incident Response Policy/Procedures Business Continuity/Disaster Recovery Policy/Procedures Mobile Device Policy Account Management Policy Access Control Policy Personnel Security Policy Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work that directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Full Time, Initially remote then moving to hybrid, salary up to £90,000 Saviynt are searching for a new lawyer to join the legal team. This is a newly created role, due to the exceptional growth in the business. With growing complexity within the business, including further development and expansion across the US, EMEA and APAC and our client list growing day by day, this has borne the need for additional in-house legal resource to assist on all matters. This is an excellent opportunity to work within a collaborative team and make a meaningful impact on the business. If you are ready to take the next step in your legal career and have a real passion for technology, this is the perfect opportunity for you. About the Role: This person would work closely with senior legal team members to oversee and provide advice on all commercial contracts. This role offers broad exposure and is ideal for someone looking to advance their career within the technology sector or transition from private practice to an in-house role within a dynamic, high-performing, international environment. What you will be doing: Manage and negotiate a variety of B2B commercial agreements across the sales and procurement functions, including NDAs, SaaS and software agreements and related documents, such as security addendums, and other agreements addressing regulatory requirements, as well as channel partner and other commercial and technology related agreements. Advise and provide guidance on EMEA specific laws (including those related to SaaS and data privacy) related to B2B commercial agreements. Take a practical, creative and proactive problem-solving approach to efficiently negotiate and finalize commercial agreements while advising business leaders on acceptable risk. Occasionally consult with outside counsel on complex deals, as needed. Collaborate cross-functionally on legal, regulatory, and corporate matters, such as company policies, data protection and privacy, revenue recognition, and other compliance and operational matters. Partner with cross-functional business teams, such as finance, support, and security to efficiently resolve commercial and operational matters, including the launch of new go-to-market structures and programs / other projects as required. Assist in developing and maintaining standard contractual clauses and templates Collaborate with the company's procurement division Support senior legal team members on compliance matters Monitor and evaluate legal developments that may impact the company What experience and skills we are looking for: Minimum of two years post-qualification experience (PQE) in commercial law either in private practice or an in-house role as a qualified solicitor in England & Wales. Experience working directly with a sales team is mandatory Experience negotiating commercial contracts, preferably in an in-house role with a software or technology-oriented company. Experience with the following types of transactions: SAAS licensing, professional services, reseller agreements, and vendor/supplier contracts. Required Skills: Strong understanding of commercial contractual issues Experience providing legal advice on data protection Good organisational and project management skills Ability to be comfortable with gray areas and imperfect answers Willingness to work and make decisions autonomously, within reasonable parameters that are discussed and worked on with leadership teams Ability to prioritize and focus on high-impact work Unafraid to ask questions or get help but also balance with challenging yourself Ability to work autonomously, under pressure and manage multiple priorities; A practical approach to problem solving Excellent verbal and written communication skills Good commercial sense Based in London area. This will be a hybrid role eventually. Preferred Skills: Familiarity with the technology industry is preferred and Language skills would be a plus. £70,000 - £90,000 a year We offer you a competitive total rewards package, learning and tremendous opportunities to grow and advance in your career. Final compensation decisions are dependent on many factors including, but are not limited to location; skill sets; experience and training; licensure and certifications; and other relevant business and organizational needs. You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Headquartered in Los Angeles, California and operating in over 20 countries around the world, Saviynt empowers enterprises to secure their digital transformation, safeguard critical assets, and meet regulatory compliance. With a vision to provide a secure and compliant future for all enterprises, Saviynt is recognized as an industry leader in identity security whose cutting-edge solutions protect the world's leading brands, Fortune 500 companies and government organizations. For more information, please visit .
Jul 23, 2025
Full time
Full Time, Initially remote then moving to hybrid, salary up to £90,000 Saviynt are searching for a new lawyer to join the legal team. This is a newly created role, due to the exceptional growth in the business. With growing complexity within the business, including further development and expansion across the US, EMEA and APAC and our client list growing day by day, this has borne the need for additional in-house legal resource to assist on all matters. This is an excellent opportunity to work within a collaborative team and make a meaningful impact on the business. If you are ready to take the next step in your legal career and have a real passion for technology, this is the perfect opportunity for you. About the Role: This person would work closely with senior legal team members to oversee and provide advice on all commercial contracts. This role offers broad exposure and is ideal for someone looking to advance their career within the technology sector or transition from private practice to an in-house role within a dynamic, high-performing, international environment. What you will be doing: Manage and negotiate a variety of B2B commercial agreements across the sales and procurement functions, including NDAs, SaaS and software agreements and related documents, such as security addendums, and other agreements addressing regulatory requirements, as well as channel partner and other commercial and technology related agreements. Advise and provide guidance on EMEA specific laws (including those related to SaaS and data privacy) related to B2B commercial agreements. Take a practical, creative and proactive problem-solving approach to efficiently negotiate and finalize commercial agreements while advising business leaders on acceptable risk. Occasionally consult with outside counsel on complex deals, as needed. Collaborate cross-functionally on legal, regulatory, and corporate matters, such as company policies, data protection and privacy, revenue recognition, and other compliance and operational matters. Partner with cross-functional business teams, such as finance, support, and security to efficiently resolve commercial and operational matters, including the launch of new go-to-market structures and programs / other projects as required. Assist in developing and maintaining standard contractual clauses and templates Collaborate with the company's procurement division Support senior legal team members on compliance matters Monitor and evaluate legal developments that may impact the company What experience and skills we are looking for: Minimum of two years post-qualification experience (PQE) in commercial law either in private practice or an in-house role as a qualified solicitor in England & Wales. Experience working directly with a sales team is mandatory Experience negotiating commercial contracts, preferably in an in-house role with a software or technology-oriented company. Experience with the following types of transactions: SAAS licensing, professional services, reseller agreements, and vendor/supplier contracts. Required Skills: Strong understanding of commercial contractual issues Experience providing legal advice on data protection Good organisational and project management skills Ability to be comfortable with gray areas and imperfect answers Willingness to work and make decisions autonomously, within reasonable parameters that are discussed and worked on with leadership teams Ability to prioritize and focus on high-impact work Unafraid to ask questions or get help but also balance with challenging yourself Ability to work autonomously, under pressure and manage multiple priorities; A practical approach to problem solving Excellent verbal and written communication skills Good commercial sense Based in London area. This will be a hybrid role eventually. Preferred Skills: Familiarity with the technology industry is preferred and Language skills would be a plus. £70,000 - £90,000 a year We offer you a competitive total rewards package, learning and tremendous opportunities to grow and advance in your career. Final compensation decisions are dependent on many factors including, but are not limited to location; skill sets; experience and training; licensure and certifications; and other relevant business and organizational needs. You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Headquartered in Los Angeles, California and operating in over 20 countries around the world, Saviynt empowers enterprises to secure their digital transformation, safeguard critical assets, and meet regulatory compliance. With a vision to provide a secure and compliant future for all enterprises, Saviynt is recognized as an industry leader in identity security whose cutting-edge solutions protect the world's leading brands, Fortune 500 companies and government organizations. For more information, please visit .
Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations face increasing cyber risks but cannot afford defensive measures that slow progress, Saviynt's Enterprise Identity Cloud provides customers with unparalleled visibility, control, and intelligence to defend against threats while empowering users with the right access to digital tools. Reporting to the SVP Global Partners & Channel Chief, the VP of EMEA Partnerships and Channels will lead the EMEA Partner organization and represent Saviynt in key partner relationships across EMEA. This role is responsible for developing and executing the strategy for the EMEA partner business, ensuring growth, and expanding partner channels in alignment with revenue goals. The ideal candidate will be a strong leader, capable of elevating the partner organization to the next level. The role requires driving the transformation necessary for next-generation Identity Security through partners who can deliver across various identity types and integrations. Growing Saviynt's partner network is essential for the company's success. WHAT YOU WILL BE DOING Lead the EMEA Partner organization to foster growth with top-tier alliances and develop new partners into the core network. Assess and improve current engagement processes, methodologies, and structures to ensure a disciplined, metric-driven team. Create and implement partner plans, including strategies, programs, goals, quotas, and analytics, to build a predictable growth model. Optimize performance through adjustments and build infrastructure to support ambitious growth. Manage a geographically dispersed team, including hiring, performance evaluation, coaching, and succession planning. Collaborate with executive leadership, sales, marketing, enablement, and product teams to ensure market success and competitive positioning. Align regional sales teams with partner strategies, participate in opportunity reviews, and facilitate collaboration with partner and sales teams. Develop and execute lead-generation programs across all partner types. WHAT YOU BRING At least 15 years of enterprise sales experience with a successful track record in managing and scaling partner organizations, ideally in high-growth SaaS companies. Strong analytical skills and a data-driven approach to partner sales. Strategic thinker with the ability to execute and scale methodologies, with proven leadership in building high-performing sales teams. Hands-on leadership experience in projects and cross-functional collaboration. Exceptional communication skills and willingness to travel. Inspirational leadership with a history of exceeding business goals and quotas. Proven ability to develop and execute partner plans across dispersed teams and build strong relationships. Experience negotiating complex commercial agreements. Data interpretation skills to identify trends and patterns. Ability to build trust and rapport with diverse stakeholders. Experience evaluating and developing partner networks, making strategic recommendations, and executing plans. If required: Complete security and privacy training annually. Adhere to security and privacy policies, including data handling, incident response, business continuity, and access control policies. Saviynt offers a dynamic work environment with growth opportunities in the Identity Authority space. We value resilience, teamwork, and innovation. Join us to make a meaningful impact! Saviynt is an equal opportunity employer. We welcome applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Jul 20, 2025
Full time
Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations face increasing cyber risks but cannot afford defensive measures that slow progress, Saviynt's Enterprise Identity Cloud provides customers with unparalleled visibility, control, and intelligence to defend against threats while empowering users with the right access to digital tools. Reporting to the SVP Global Partners & Channel Chief, the VP of EMEA Partnerships and Channels will lead the EMEA Partner organization and represent Saviynt in key partner relationships across EMEA. This role is responsible for developing and executing the strategy for the EMEA partner business, ensuring growth, and expanding partner channels in alignment with revenue goals. The ideal candidate will be a strong leader, capable of elevating the partner organization to the next level. The role requires driving the transformation necessary for next-generation Identity Security through partners who can deliver across various identity types and integrations. Growing Saviynt's partner network is essential for the company's success. WHAT YOU WILL BE DOING Lead the EMEA Partner organization to foster growth with top-tier alliances and develop new partners into the core network. Assess and improve current engagement processes, methodologies, and structures to ensure a disciplined, metric-driven team. Create and implement partner plans, including strategies, programs, goals, quotas, and analytics, to build a predictable growth model. Optimize performance through adjustments and build infrastructure to support ambitious growth. Manage a geographically dispersed team, including hiring, performance evaluation, coaching, and succession planning. Collaborate with executive leadership, sales, marketing, enablement, and product teams to ensure market success and competitive positioning. Align regional sales teams with partner strategies, participate in opportunity reviews, and facilitate collaboration with partner and sales teams. Develop and execute lead-generation programs across all partner types. WHAT YOU BRING At least 15 years of enterprise sales experience with a successful track record in managing and scaling partner organizations, ideally in high-growth SaaS companies. Strong analytical skills and a data-driven approach to partner sales. Strategic thinker with the ability to execute and scale methodologies, with proven leadership in building high-performing sales teams. Hands-on leadership experience in projects and cross-functional collaboration. Exceptional communication skills and willingness to travel. Inspirational leadership with a history of exceeding business goals and quotas. Proven ability to develop and execute partner plans across dispersed teams and build strong relationships. Experience negotiating complex commercial agreements. Data interpretation skills to identify trends and patterns. Ability to build trust and rapport with diverse stakeholders. Experience evaluating and developing partner networks, making strategic recommendations, and executing plans. If required: Complete security and privacy training annually. Adhere to security and privacy policies, including data handling, incident response, business continuity, and access control policies. Saviynt offers a dynamic work environment with growth opportunities in the Identity Authority space. We value resilience, teamwork, and innovation. Join us to make a meaningful impact! Saviynt is an equal opportunity employer. We welcome applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt's Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work. The Customer Success Manager will manage customer loyalty and adoption of Saviynt's innovative services and products using our customers' business objectives and priorities as the key driver. The Customer Success Manager will be responsible for driving customer success by providing customer categorization, oversight, incident management, adoption recommendations, opportunities for increased service, and metrics analysis. The Customer Success Manager will perform routine health checks and assist with business value assessment to ensure our customers. The success of this role means higher customer happiness, retention, and expansion of Saviynt's business. Although this position is remote, for this role we prefer candidates who are geographically aligned with our customers in the region. You must currently reside in France. WHAT YOU WILL BE DOING Serve as the primary point of contact for customers. Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process. Develop a deep, trusting relationship with customers and executive sponsors to drive product adoption and ensure they achieve full business value. Partner with internal Saviynt teams to align product development and support activities with the customer's business case and strategy. Lead and manage multi-year, cross-functional projects across multiple areas in a fast-paced and dynamic environment. Use problem-solving skills, business acumen, and strong project management abilities to develop and execute project plans. Represent the customer in internal prioritization process, initiate escalations to serve customer needs. Ensure proper Incident Management and related communication to the customer. Drive e2e issue remediation work when necessary, including regular communication to Saviynt and Customer stakeholders. Proactive preparation for important events (upgrades, updates, go-lives, releases, etc.). Develop a categorization scheme and categorize all of Saviynt's customers. Develop and monitor key performance indicators and review monthly for necessary corrective actions. Monitor and identify utilization trends, provide recommendations based on risk and customers' needs. Lead Customer Advisory Board in addition to periodic customer health-checks. Plan education for customers on new features and releases. Manage renewal pipeline including potential at-risk customers to remediate and ensure a successful renewal. Assist with the management of delivery projects. Assist with transformation and process improvements across the organization. Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product. WHAT YOU BRING Knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also very valuable. Fluent in English and French. Have a can-do attitude. Proactivity, have a very strong what-could-go-wrong and how-to-avoid-it mindset. Previous experience within a customer success OR application portfolio management role within a SaaS organization. Knowledge and experience in Identity and Access Management (IAM) and Security space. Strong knowledge of cloud architecture as well as on-premise IT landscape. Extensive experience in consulting and implementation of IT systems preferably cloud service and/or identity management. Knowledge of security and compliance requirements. Willingness to be a hands-on contributor. Excellent communication skills, including issue tracking, triaging, and crisis management. Team player. Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analysing Information, Developing Standards, Service Excellence. Available to travel up to 10%. We are not accepting applications from candidates based outside of France. If required for this role, you will: Complete security & privacy literacy and awareness training during onboarding and annually thereafter. Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): Data Classification, Retention & Handling Policy Incident Response Policy/Procedures Business Continuity/Disaster Recovery Policy/Procedures Mobile Device Policy Account Management Policy Access Control Policy Personnel Security Policy Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Feb 13, 2025
Full time
Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt's Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work. The Customer Success Manager will manage customer loyalty and adoption of Saviynt's innovative services and products using our customers' business objectives and priorities as the key driver. The Customer Success Manager will be responsible for driving customer success by providing customer categorization, oversight, incident management, adoption recommendations, opportunities for increased service, and metrics analysis. The Customer Success Manager will perform routine health checks and assist with business value assessment to ensure our customers. The success of this role means higher customer happiness, retention, and expansion of Saviynt's business. Although this position is remote, for this role we prefer candidates who are geographically aligned with our customers in the region. You must currently reside in France. WHAT YOU WILL BE DOING Serve as the primary point of contact for customers. Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process. Develop a deep, trusting relationship with customers and executive sponsors to drive product adoption and ensure they achieve full business value. Partner with internal Saviynt teams to align product development and support activities with the customer's business case and strategy. Lead and manage multi-year, cross-functional projects across multiple areas in a fast-paced and dynamic environment. Use problem-solving skills, business acumen, and strong project management abilities to develop and execute project plans. Represent the customer in internal prioritization process, initiate escalations to serve customer needs. Ensure proper Incident Management and related communication to the customer. Drive e2e issue remediation work when necessary, including regular communication to Saviynt and Customer stakeholders. Proactive preparation for important events (upgrades, updates, go-lives, releases, etc.). Develop a categorization scheme and categorize all of Saviynt's customers. Develop and monitor key performance indicators and review monthly for necessary corrective actions. Monitor and identify utilization trends, provide recommendations based on risk and customers' needs. Lead Customer Advisory Board in addition to periodic customer health-checks. Plan education for customers on new features and releases. Manage renewal pipeline including potential at-risk customers to remediate and ensure a successful renewal. Assist with the management of delivery projects. Assist with transformation and process improvements across the organization. Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product. WHAT YOU BRING Knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also very valuable. Fluent in English and French. Have a can-do attitude. Proactivity, have a very strong what-could-go-wrong and how-to-avoid-it mindset. Previous experience within a customer success OR application portfolio management role within a SaaS organization. Knowledge and experience in Identity and Access Management (IAM) and Security space. Strong knowledge of cloud architecture as well as on-premise IT landscape. Extensive experience in consulting and implementation of IT systems preferably cloud service and/or identity management. Knowledge of security and compliance requirements. Willingness to be a hands-on contributor. Excellent communication skills, including issue tracking, triaging, and crisis management. Team player. Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analysing Information, Developing Standards, Service Excellence. Available to travel up to 10%. We are not accepting applications from candidates based outside of France. If required for this role, you will: Complete security & privacy literacy and awareness training during onboarding and annually thereafter. Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): Data Classification, Retention & Handling Policy Incident Response Policy/Procedures Business Continuity/Disaster Recovery Policy/Procedures Mobile Device Policy Account Management Policy Access Control Policy Personnel Security Policy Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.