The Learning Manager will deliver a focused training curriculum for the Client Care Centre Teams, as well as partner with Client Care Center Director and Managers to observe, monitor, and coach advisors to ensure service standards and role execution are consistently high and brand behaviors are demonstrated across all client contact channels. This role will be part of the EMEA Learning community, representing both dotcom and Client Care, fostering omni-channel behaviors. The Training scope includes new design, enhancement and adaptation of existing content, and the delivery of sessions ranging from New Hire Onboarding, daily huddles, train-the-trainer or advisor sessions to drive a ll relevant KPIs and touch points of client and user experience (e.g. sales conversion, client experience, product knowledge, system navigation, contact channels expertise) Through remote and live observations, use of a quality monitoring scorecard and facilitation of calibration sessions, the Learning Manager will provide feedback and insight to the Client Care Director and dedicated Team Managers and Advisors to support all client-centric activities across the Client Care Center. The Learning Manager will partner with the Managers to ensure coaching is being conducted in a consistent and measurable way, driving key behaviors to support an elevated omni-channel experience. Develop and maintain learning curriculum for the Client Care Center across all touch points including: client experience, selling skills, product presentation, and system usage. Evaluate opportunities to improve current training and business processes and create content. Adapt training materials from Global Retail Learning partners for Client Care Center audience. Coordinate training efforts and collaborate with team members and stakeholders to align and implement new or reinforce current business processes. Ensure all training resources are updated and maintained including: SOPs, Manuals, Job Aids and SharePoint sites Training Delivery: Deliver a mixture of in-person or remote Manager 'train-the-trainer' or Advisor sessions to introduce new curriculum and enhance existing knowledge/skills, as well as support with new hire onboarding and daily briefings. Facilitate impactful instructional material that focuses on skills and knowledge development and behavioral change that will drive business impact/desired outcomes. Support the application of behaviours associated with adult learning and business standards through direct communication, delivering constructive feedback and demonstrating active listening. Measure learning outcomes aligned with business impact through post training survey endeavours (surveys, follow-up, correspondence); analyse results and communicate to key stakeholder Client Experience Monitoring and Coaching: Monitor and observe daily client interactions via CSAT, VoC, Live Monitoring and recording technologies and ensure brand behaviors are demonstrated in the client experience across all channels. Partner with CCC Director and Managers, providing insights and identifying opportunities forimprovement of individuals and teams as evaluated against Tiffany knowledge, client experience, selling skills and attitude benchmarks/best practice. Maintain and evolve quality monitoring methods to lead manager calibration sessions to ensure consistent coaching across all contact channels and markets. Track CX metrics (internal and external), noting coaching conversations, calibration sessions and quality training sessions. Include in monthly recap and analysis of CX performance. Required Qualifications 4+ years of training and development, coaching and Quality Monitoring Experience Demonstrable ability to developing and deliver training programs and associated measurement tools and strategies that focus on reaction to learning, knowledge transfer, application on the job, and business impact. A positive and collaborative attitude to work well with all stakeholders. Self-motivated, accountable, organized, analytical and detail oriented. Proficiency in MS Office or equivalent applications, as well as the technological aptitude and the ability to learn new software platforms rapidly and effectively. Demonstrated experience in project management. Confident and adaptable facilitation, presentation, communication and interpersonal skills. Ability to work flexibly as support required across peak/off-peak periods, including some weekends. Authorization to work and remain in the UK Preferred Qualifications Previous sales (inc. familiarity with direct selling sales order entry systems and order management) or service experience in a luxury retail, ecommerce or contact centre environment. Familiarity with client communication and e-commerce associated technology, navigation, and terminology. Professional fluency (written and verbal) in a second language relevant to the EMEA markets supported. Jewelry industry experience or GIA Certified Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world's most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler's core values of inventiveness, craft and joy in designs that endure across generations. As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
Aug 17, 2025
Full time
The Learning Manager will deliver a focused training curriculum for the Client Care Centre Teams, as well as partner with Client Care Center Director and Managers to observe, monitor, and coach advisors to ensure service standards and role execution are consistently high and brand behaviors are demonstrated across all client contact channels. This role will be part of the EMEA Learning community, representing both dotcom and Client Care, fostering omni-channel behaviors. The Training scope includes new design, enhancement and adaptation of existing content, and the delivery of sessions ranging from New Hire Onboarding, daily huddles, train-the-trainer or advisor sessions to drive a ll relevant KPIs and touch points of client and user experience (e.g. sales conversion, client experience, product knowledge, system navigation, contact channels expertise) Through remote and live observations, use of a quality monitoring scorecard and facilitation of calibration sessions, the Learning Manager will provide feedback and insight to the Client Care Director and dedicated Team Managers and Advisors to support all client-centric activities across the Client Care Center. The Learning Manager will partner with the Managers to ensure coaching is being conducted in a consistent and measurable way, driving key behaviors to support an elevated omni-channel experience. Develop and maintain learning curriculum for the Client Care Center across all touch points including: client experience, selling skills, product presentation, and system usage. Evaluate opportunities to improve current training and business processes and create content. Adapt training materials from Global Retail Learning partners for Client Care Center audience. Coordinate training efforts and collaborate with team members and stakeholders to align and implement new or reinforce current business processes. Ensure all training resources are updated and maintained including: SOPs, Manuals, Job Aids and SharePoint sites Training Delivery: Deliver a mixture of in-person or remote Manager 'train-the-trainer' or Advisor sessions to introduce new curriculum and enhance existing knowledge/skills, as well as support with new hire onboarding and daily briefings. Facilitate impactful instructional material that focuses on skills and knowledge development and behavioral change that will drive business impact/desired outcomes. Support the application of behaviours associated with adult learning and business standards through direct communication, delivering constructive feedback and demonstrating active listening. Measure learning outcomes aligned with business impact through post training survey endeavours (surveys, follow-up, correspondence); analyse results and communicate to key stakeholder Client Experience Monitoring and Coaching: Monitor and observe daily client interactions via CSAT, VoC, Live Monitoring and recording technologies and ensure brand behaviors are demonstrated in the client experience across all channels. Partner with CCC Director and Managers, providing insights and identifying opportunities forimprovement of individuals and teams as evaluated against Tiffany knowledge, client experience, selling skills and attitude benchmarks/best practice. Maintain and evolve quality monitoring methods to lead manager calibration sessions to ensure consistent coaching across all contact channels and markets. Track CX metrics (internal and external), noting coaching conversations, calibration sessions and quality training sessions. Include in monthly recap and analysis of CX performance. Required Qualifications 4+ years of training and development, coaching and Quality Monitoring Experience Demonstrable ability to developing and deliver training programs and associated measurement tools and strategies that focus on reaction to learning, knowledge transfer, application on the job, and business impact. A positive and collaborative attitude to work well with all stakeholders. Self-motivated, accountable, organized, analytical and detail oriented. Proficiency in MS Office or equivalent applications, as well as the technological aptitude and the ability to learn new software platforms rapidly and effectively. Demonstrated experience in project management. Confident and adaptable facilitation, presentation, communication and interpersonal skills. Ability to work flexibly as support required across peak/off-peak periods, including some weekends. Authorization to work and remain in the UK Preferred Qualifications Previous sales (inc. familiarity with direct selling sales order entry systems and order management) or service experience in a luxury retail, ecommerce or contact centre environment. Familiarity with client communication and e-commerce associated technology, navigation, and terminology. Professional fluency (written and verbal) in a second language relevant to the EMEA markets supported. Jewelry industry experience or GIA Certified Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world's most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler's core values of inventiveness, craft and joy in designs that endure across generations. As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Are you ready to drive a beauty revolution? Join Sephora, as we seek a passionate Store Manager to lead our store! Reporting directly to the Retail Director, you will drive sales and champion excellence across all aspects of store performance. Youll set the benchmark for exceptional customer experiences and operations, ensuring our store presentation and product curation reflect the high standards Sephora is renowned for. You'll also oversee budget management, ensuring we meet our financial targets with the precision and dedication that define our team. Your primary goal? To unlock the full potential of your management team while consistently achieving and exceeding commercial objectives. If you thrive on innovation, are committed to accuracy, and possess the ability to inspire greatness in others, wed love to hear from you! Responsibilities: Strategic Business Leadership Provide strategic guidance to the Retail Director through market analysis, competitive landscape insights, and identifying new business opportunities. Develop and present monthly reports to track competitor activities and performance metrics for strategic decision-making. Formulate and implement short- and long-term business strategies to maximise sales and drive growth. Offer actionable product recommendations based on local market insights and customer feedback to improve inventory performance. Design and execute in-store promotional events and displays to enhance brand visibility and customer engagement. Cultivate relationships with stores and head office departments to share insights, enhance operations, and ensure adherence to operational guidelines. Customer Experience Excellence Exemplify the Sephora Attitude, setting a high standard of customer engagement and satisfaction for the entire team. Actively support team members in challenging situations to uphold exceptional client service standards. Utilise customer satisfaction metrics to drive continuous improvement initiatives for the client experience and swiftly resolve complaints. Reinforce and embed sales policies and techniques derived from Sephora University across all team members to ensure consistent execution. Analyse sales performance data to identify trends and develop strategic action plans aimed at exceeding targets. Sales and Operations Optimisation Oversee day-to-day store operations, ensuring adherence to Sephoras policies, including cash handling, stock management, and visual merchandising standards. Drive operational efficiency by maintaining stock replenishment, optimising stockroom organisation, and ensuring cleanliness and safety across the store. Direct cash desk operations, ensuring compliance with security protocols, accuracy, and effective cash management, resolving discrepancies swiftly. Promote a safe and well-organised store environment, ensuring compliance with safety protocols and minimising workplace hazards. Collaborate with Beauty Supervisors to align best practices, promotions, and customer experiences with sales goals and service targets. Drive accountability for achieving sales targets across all product categories, including exclusive and Sephora Collection offerings. Analyse sales results and develop targeted action plans to enhance performance and customer engagement. Team Development & Management Foster a high-performance culture by motivating, developing, and recognising team members through regular coaching, feedback, and a culture of appreciation to drive excellence and a positive work environment. Effectively communicate the business strategy and operational objectives to the team, ensuring alignment and commitment. Facilitate collaborative meetings with the Beauty and Operations Supervisors to analyse team performance and operational effectiveness. Oversee the Performance Check-in and Improvement Plan processes to enhance individual and team performance continuously. Strategically manage annual leave and scheduling to optimise staffing levels in alignment with business needs. Collaborate with the recruitment department to attract and hire top talent for the store. Skills: Advanced Product & Customer Knowledge: In-depth understanding of Sephoras product lines and customer engagement standards to drive exceptional client satisfaction. Proven Retail Leadership: Extensive experience in managing high-performing retail teams and exceeding sales targets through effective store operations and budgeting. Digital & Analytical Competence: Strong digital orientation and analytical skills to interpret sales data, enhance decision-making, and optimize store performance. Team Development & Coaching: Ability to mentor, inspire, and develop a high-performance team culture, promoting collaboration and individual growth. Operational Excellence: Strong skills in overseeing store operations, ensuring adherence to policies, managing stock, cash handling, and optimizing store efficiency and safety. Brand Alignment & Values Embodiment: Consistently represents Sephoras values of inclusivity, creativity, and empowerment, projecting a professional image aligned with brand standards, and fostering an environment that celebrates beauty and self-expression. Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store. Here, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees. Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information. Bank or payment details should not be provided when applying for a job. is not responsible for any external website content. All applications should be made via the 'Apply now' button. Created on 29/06/2025 by TN United Kingdom
Aug 17, 2025
Full time
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Are you ready to drive a beauty revolution? Join Sephora, as we seek a passionate Store Manager to lead our store! Reporting directly to the Retail Director, you will drive sales and champion excellence across all aspects of store performance. Youll set the benchmark for exceptional customer experiences and operations, ensuring our store presentation and product curation reflect the high standards Sephora is renowned for. You'll also oversee budget management, ensuring we meet our financial targets with the precision and dedication that define our team. Your primary goal? To unlock the full potential of your management team while consistently achieving and exceeding commercial objectives. If you thrive on innovation, are committed to accuracy, and possess the ability to inspire greatness in others, wed love to hear from you! Responsibilities: Strategic Business Leadership Provide strategic guidance to the Retail Director through market analysis, competitive landscape insights, and identifying new business opportunities. Develop and present monthly reports to track competitor activities and performance metrics for strategic decision-making. Formulate and implement short- and long-term business strategies to maximise sales and drive growth. Offer actionable product recommendations based on local market insights and customer feedback to improve inventory performance. Design and execute in-store promotional events and displays to enhance brand visibility and customer engagement. Cultivate relationships with stores and head office departments to share insights, enhance operations, and ensure adherence to operational guidelines. Customer Experience Excellence Exemplify the Sephora Attitude, setting a high standard of customer engagement and satisfaction for the entire team. Actively support team members in challenging situations to uphold exceptional client service standards. Utilise customer satisfaction metrics to drive continuous improvement initiatives for the client experience and swiftly resolve complaints. Reinforce and embed sales policies and techniques derived from Sephora University across all team members to ensure consistent execution. Analyse sales performance data to identify trends and develop strategic action plans aimed at exceeding targets. Sales and Operations Optimisation Oversee day-to-day store operations, ensuring adherence to Sephoras policies, including cash handling, stock management, and visual merchandising standards. Drive operational efficiency by maintaining stock replenishment, optimising stockroom organisation, and ensuring cleanliness and safety across the store. Direct cash desk operations, ensuring compliance with security protocols, accuracy, and effective cash management, resolving discrepancies swiftly. Promote a safe and well-organised store environment, ensuring compliance with safety protocols and minimising workplace hazards. Collaborate with Beauty Supervisors to align best practices, promotions, and customer experiences with sales goals and service targets. Drive accountability for achieving sales targets across all product categories, including exclusive and Sephora Collection offerings. Analyse sales results and develop targeted action plans to enhance performance and customer engagement. Team Development & Management Foster a high-performance culture by motivating, developing, and recognising team members through regular coaching, feedback, and a culture of appreciation to drive excellence and a positive work environment. Effectively communicate the business strategy and operational objectives to the team, ensuring alignment and commitment. Facilitate collaborative meetings with the Beauty and Operations Supervisors to analyse team performance and operational effectiveness. Oversee the Performance Check-in and Improvement Plan processes to enhance individual and team performance continuously. Strategically manage annual leave and scheduling to optimise staffing levels in alignment with business needs. Collaborate with the recruitment department to attract and hire top talent for the store. Skills: Advanced Product & Customer Knowledge: In-depth understanding of Sephoras product lines and customer engagement standards to drive exceptional client satisfaction. Proven Retail Leadership: Extensive experience in managing high-performing retail teams and exceeding sales targets through effective store operations and budgeting. Digital & Analytical Competence: Strong digital orientation and analytical skills to interpret sales data, enhance decision-making, and optimize store performance. Team Development & Coaching: Ability to mentor, inspire, and develop a high-performance team culture, promoting collaboration and individual growth. Operational Excellence: Strong skills in overseeing store operations, ensuring adherence to policies, managing stock, cash handling, and optimizing store efficiency and safety. Brand Alignment & Values Embodiment: Consistently represents Sephoras values of inclusivity, creativity, and empowerment, projecting a professional image aligned with brand standards, and fostering an environment that celebrates beauty and self-expression. Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store. Here, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees. Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information. Bank or payment details should not be provided when applying for a job. is not responsible for any external website content. All applications should be made via the 'Apply now' button. Created on 29/06/2025 by TN United Kingdom
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. The Opportunity At Sephora UK, we're on a mission to create the most loved beauty community in the world. As our new Regional Retail Manager, you'll bring our brand to life across your area, championing our customer-first culture and ensuring our stores deliver exceptional results. You'll be responsible for the people, standards, customer experience, financial and operational management of your region, translating retail plans into clear, actionable goals that inspire store teams to deliver and exceed targets. This is an exciting opportunity to combine leadership, commercial acumen and beauty expertise to shape our brand's success in the UK market. You'll partner closely with store leaders and cross-functional teams to ensure our stores are places where customers discover, love and shop the very best in beauty. You Will Also Be Responsible For: Driving sales and KPI performance across your region, identifying opportunities and delivering targeted action plans. Leading, coaching and developing store managers and their teams to deliver best-in-class customer experiences. Building and maintaining a strong, customer-obsessed culture that aligns with Sephora's brand values. Recruiting, retaining and developing exceptional people through structured development and succession planning. Supporting employee engagement, managing ER cases and performance issues effectively in partnership with HR. Amplifying in-store activations and ensuring stores are animated and positioned as centres of excitement within their malls. Monitoring local market trends and competitor activity to inform strategy and share insights with HQ. Overseeing store operations, ensuring stock, merchandising and back-of-house are always in line with Sephora's standards and policies. Maintaining compliance with all health and safety requirements, security procedures and store presentation expectations. What You'll Bring With a strong track record of leading fast-paced, high-turnover stores, you bring a sharp commercial mindset and a results-driven approach. Skilled at navigating KPI-focused retail environments, you're confident translating targets into action, especially when it comes to conversion, average basket and service excellence. A natural leader in customer experience, you know how to energise and develop store teams to consistently deliver outstanding service. Passionate about the beauty industry, you stay ahead of the latest trends and product innovations, and your ability to build relationships across store teams and central functions makes you a trusted and influential partner. Adaptable, energetic and creative, you thrive in dynamic environments where change is embraced, and pace is fast. Our Ideal Candidate Will Also Possess: Strong leadership presence, with the ability to motivate, develop and empower large, diverse store teams A collaborative, team-focused mindset, balanced with the confidence to work independently A proactive, solution-focused approach, with a meticulous eye for operational detail A valid driving licence and the flexibility to travel across the UK A true passion for the Sephora brand and the ambition to help shape its success story in the UK Here, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit. Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead Work that brings, fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful. Sephora's stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
Aug 17, 2025
Full time
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. The Opportunity At Sephora UK, we're on a mission to create the most loved beauty community in the world. As our new Regional Retail Manager, you'll bring our brand to life across your area, championing our customer-first culture and ensuring our stores deliver exceptional results. You'll be responsible for the people, standards, customer experience, financial and operational management of your region, translating retail plans into clear, actionable goals that inspire store teams to deliver and exceed targets. This is an exciting opportunity to combine leadership, commercial acumen and beauty expertise to shape our brand's success in the UK market. You'll partner closely with store leaders and cross-functional teams to ensure our stores are places where customers discover, love and shop the very best in beauty. You Will Also Be Responsible For: Driving sales and KPI performance across your region, identifying opportunities and delivering targeted action plans. Leading, coaching and developing store managers and their teams to deliver best-in-class customer experiences. Building and maintaining a strong, customer-obsessed culture that aligns with Sephora's brand values. Recruiting, retaining and developing exceptional people through structured development and succession planning. Supporting employee engagement, managing ER cases and performance issues effectively in partnership with HR. Amplifying in-store activations and ensuring stores are animated and positioned as centres of excitement within their malls. Monitoring local market trends and competitor activity to inform strategy and share insights with HQ. Overseeing store operations, ensuring stock, merchandising and back-of-house are always in line with Sephora's standards and policies. Maintaining compliance with all health and safety requirements, security procedures and store presentation expectations. What You'll Bring With a strong track record of leading fast-paced, high-turnover stores, you bring a sharp commercial mindset and a results-driven approach. Skilled at navigating KPI-focused retail environments, you're confident translating targets into action, especially when it comes to conversion, average basket and service excellence. A natural leader in customer experience, you know how to energise and develop store teams to consistently deliver outstanding service. Passionate about the beauty industry, you stay ahead of the latest trends and product innovations, and your ability to build relationships across store teams and central functions makes you a trusted and influential partner. Adaptable, energetic and creative, you thrive in dynamic environments where change is embraced, and pace is fast. Our Ideal Candidate Will Also Possess: Strong leadership presence, with the ability to motivate, develop and empower large, diverse store teams A collaborative, team-focused mindset, balanced with the confidence to work independently A proactive, solution-focused approach, with a meticulous eye for operational detail A valid driving licence and the flexibility to travel across the UK A true passion for the Sephora brand and the ambition to help shape its success story in the UK Here, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit. Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead Work that brings, fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful. Sephora's stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients. MAIN ROLE & RESPONSIBILITIES Engage in upselling, cross selling and multiple selling for all product categories; Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager; Provide customer feedback on products, especially newly launched products. Client Management Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided; Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set; Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer. Store Operations Perform store duties as assigned by team leaders and management; Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input. Stock Management Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance); Support during Store stock take and cycle-counts. Store Maintenance Maintain proper visual merchandising according to company guidelines; Maintain a safe and clean store environment and implement daily housekeeping duties; You may also be required to carry out any other duties within your capacity, which the Company may reasonably require. Profile Minimum 3 years' experience in Retail Fashion industry with at least 1 in Luxury Sale; Bachelor's Degree or equivalent is preferred; Manages his/ her image standards on a high level; Strong selling and communication skills are necessary; Excellent relationships skills, self-reliant, friendly and patient; Organization, professionalism, self-confidence; Computer skills and Retail management system knowledge; Goal oriented approach, multitasking; Strong knowledge and/or interest for fashion/luxury industry; Fluent English, knowledge of second language is a plus. The FendiMaison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendiboutique - a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style. Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear. In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
Aug 16, 2025
Full time
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients. MAIN ROLE & RESPONSIBILITIES Engage in upselling, cross selling and multiple selling for all product categories; Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager; Provide customer feedback on products, especially newly launched products. Client Management Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided; Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set; Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer. Store Operations Perform store duties as assigned by team leaders and management; Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input. Stock Management Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance); Support during Store stock take and cycle-counts. Store Maintenance Maintain proper visual merchandising according to company guidelines; Maintain a safe and clean store environment and implement daily housekeeping duties; You may also be required to carry out any other duties within your capacity, which the Company may reasonably require. Profile Minimum 3 years' experience in Retail Fashion industry with at least 1 in Luxury Sale; Bachelor's Degree or equivalent is preferred; Manages his/ her image standards on a high level; Strong selling and communication skills are necessary; Excellent relationships skills, self-reliant, friendly and patient; Organization, professionalism, self-confidence; Computer skills and Retail management system knowledge; Goal oriented approach, multitasking; Strong knowledge and/or interest for fashion/luxury industry; Fluent English, knowledge of second language is a plus. The FendiMaison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendiboutique - a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style. Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear. In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It's a skill that we've been perfecting since 1837, empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honors our past while dreaming of our future. We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and contribute to Tiffany & Co.'s continued legacy. As Tiffany Team Managers, we embody the Tiffany brand with joy and inspire our teams to achieve excellence. With a collaborative mindset, we achieve our store sales goals by inspiring both teams and clients to dream, always finding a way to celebrate them. Thoughtful Drive team accountability in delivering unparalleled service and achieving store KPIs (sales, client experience, operational excellence). Demonstrate an entrepreneurial mindset and strategic vision that incorporate sales, clients, and teams' development. Lead by example and actively coach the team on the sales floor, supporting professional growth and development. Possess a deep market understanding, insights on competitors' practices, and cultivate a strong network in respective communities to enhance the client experience. Support store opening/closing procedures (key holders), workforce planning, and ensure compliance with Tiffany & LVMH procedures. Create an inclusive and supportive team environment, centered on the belief that People Make the Difference. Curious Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany's legacy of craftsmanship, brand commitment, and integrity. Demonstrate active listening, connect with clients and teams by asking strategic questions, and establish lasting relationships. Ensure Client Advisors develop a client development strategy and assess their results. Display professionalism and exercise agility, adapting behavior and implementing feedback appropriately. Empower the team to reach their potential, exercise resilience, and celebrate innovation. Lead by example with a positive, ambitious, and collaborative attitude, instilling an inclusive team culture of Joy. Motivate and guide the team to exceed goals and assume new, challenging assignments strategically. Propose solutions to Store Leadership when facing challenges or seeing opportunities, support team adoption of new tools, systems, and ways of working. Collaborate with headquarters on testing, sharing feedback, and driving new tools deployment and roll-out. Your Profile Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality). Proven track record in achieving sales results and cultivating relationships with a diverse client base. Experienced sales and clienteling professional in an omnichannel luxury environment. Experienced in deploying sales strategies and clienteling initiatives. Passion for luxury retail. Collaborative team player with strong interpersonal and communication skills. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays. Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email. Must have authorization to work in the United Kingdom. Preferred Qualifications: A college/university degree. Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred. Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world's most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler's core values of inventiveness, craft, and joy in designs that endure across generations. As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting industry benchmarks. It is through this unwavering commitment to excellence, heritage, innovation, optimism, and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.
Aug 16, 2025
Full time
At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It's a skill that we've been perfecting since 1837, empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honors our past while dreaming of our future. We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and contribute to Tiffany & Co.'s continued legacy. As Tiffany Team Managers, we embody the Tiffany brand with joy and inspire our teams to achieve excellence. With a collaborative mindset, we achieve our store sales goals by inspiring both teams and clients to dream, always finding a way to celebrate them. Thoughtful Drive team accountability in delivering unparalleled service and achieving store KPIs (sales, client experience, operational excellence). Demonstrate an entrepreneurial mindset and strategic vision that incorporate sales, clients, and teams' development. Lead by example and actively coach the team on the sales floor, supporting professional growth and development. Possess a deep market understanding, insights on competitors' practices, and cultivate a strong network in respective communities to enhance the client experience. Support store opening/closing procedures (key holders), workforce planning, and ensure compliance with Tiffany & LVMH procedures. Create an inclusive and supportive team environment, centered on the belief that People Make the Difference. Curious Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany's legacy of craftsmanship, brand commitment, and integrity. Demonstrate active listening, connect with clients and teams by asking strategic questions, and establish lasting relationships. Ensure Client Advisors develop a client development strategy and assess their results. Display professionalism and exercise agility, adapting behavior and implementing feedback appropriately. Empower the team to reach their potential, exercise resilience, and celebrate innovation. Lead by example with a positive, ambitious, and collaborative attitude, instilling an inclusive team culture of Joy. Motivate and guide the team to exceed goals and assume new, challenging assignments strategically. Propose solutions to Store Leadership when facing challenges or seeing opportunities, support team adoption of new tools, systems, and ways of working. Collaborate with headquarters on testing, sharing feedback, and driving new tools deployment and roll-out. Your Profile Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality). Proven track record in achieving sales results and cultivating relationships with a diverse client base. Experienced sales and clienteling professional in an omnichannel luxury environment. Experienced in deploying sales strategies and clienteling initiatives. Passion for luxury retail. Collaborative team player with strong interpersonal and communication skills. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays. Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email. Must have authorization to work in the United Kingdom. Preferred Qualifications: A college/university degree. Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred. Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world's most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler's core values of inventiveness, craft, and joy in designs that endure across generations. As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting industry benchmarks. It is through this unwavering commitment to excellence, heritage, innovation, optimism, and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.
Step into a world where beauty meets artistry, luxury, and storytelling. As a Louis Vuitton Beauty Expert , you will be the embodiment of our Maison's new métier , delivering exceptional service and expert beauty advisory to our esteemed clients. With your deep expertise in makeup and fragrance , you will curate bespoke beauty experiences that seamlessly blend artistry with innovation. Job responsibilities What You'll Do: Offer personalized beauty consultations , tailoring recommendations to clients' unique preferences and styles. Elevate the luxury beauty experience through high-touch service and engaging storytelling that brings our heritage and craftsmanship to life. Stay at the forefront of beauty trends , refining your expertise to uphold Louis Vuitton's standards of excellence. Act as a mentor within the team, sharing insights on beauty techniques, product knowledge, and best practices . Ensure an immaculate, inviting beauty space that reflects the elegance and sophistication of the Louis Vuitton aesthetic. Profile Who You Are: A beauty connoisseur with 1+ year of experience in luxury beauty or makeup retail . Skilled in makeup application , with a refined ability to personalize beauty solutions. A storyteller who can inspire, engage, and connect through the artistry of beauty. Passionate about color, fashion, and culture , embodying the Maison's spirit. Impeccably presented with a commitment to maintaining high luxury standards . Join us in shaping the Louis Vuitton beauty vision -where elegance, innovation, and artistry converge. Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton's legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
Aug 14, 2025
Full time
Step into a world where beauty meets artistry, luxury, and storytelling. As a Louis Vuitton Beauty Expert , you will be the embodiment of our Maison's new métier , delivering exceptional service and expert beauty advisory to our esteemed clients. With your deep expertise in makeup and fragrance , you will curate bespoke beauty experiences that seamlessly blend artistry with innovation. Job responsibilities What You'll Do: Offer personalized beauty consultations , tailoring recommendations to clients' unique preferences and styles. Elevate the luxury beauty experience through high-touch service and engaging storytelling that brings our heritage and craftsmanship to life. Stay at the forefront of beauty trends , refining your expertise to uphold Louis Vuitton's standards of excellence. Act as a mentor within the team, sharing insights on beauty techniques, product knowledge, and best practices . Ensure an immaculate, inviting beauty space that reflects the elegance and sophistication of the Louis Vuitton aesthetic. Profile Who You Are: A beauty connoisseur with 1+ year of experience in luxury beauty or makeup retail . Skilled in makeup application , with a refined ability to personalize beauty solutions. A storyteller who can inspire, engage, and connect through the artistry of beauty. Passionate about color, fashion, and culture , embodying the Maison's spirit. Impeccably presented with a commitment to maintaining high luxury standards . Join us in shaping the Louis Vuitton beauty vision -where elegance, innovation, and artistry converge. Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton's legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. The Opportunity At Sephora UK, our mission is to create the most loved beauty community in the world. As our new Senior Operations Manager, you'll play a pivotal role in shaping how that vision comes to life across our entire store network. Leading operational excellence nationwide, you'll take full ownership of both business-as-usual operations and new store openings, ensuring every Sephora store is operationally ready to deliver an exceptional, elevated experience. From implementing and evolving Standard Operating Procedures to overseeing supplier relationships and budget management, this is an opportunity to combine strategic vision with hands-on leadership. You'll also drive cross-functional collaboration with teams such as Supply Chain, IT, VM and HR, ensuring our omni-channel execution is seamless and customer-first. This is your chance to leave your mark on Sephora's growing UK retail business, helping us deliver a truly best-in-class experience for our customers and our people. You Will Also Be Responsible For: Owning the national execution of operational excellence across all UK stores, driving consistency, compliance, and high standards. Leading the rollout and continuous improvement of Standard Operating Procedures (SOPs), including training, implementation and adherence tracking. Supporting the implementation of Health & Safety best practices. Overseeing the digitalisation of store tools and operational processes, delivering scalable, user-friendly solutions. Acting as lead project owner for new store openings in the Operations stream, from planning through to post-opening hyper-care. Coordinating across functions (VM, Supply Chain, IT, Security, HR) to deliver best-in-class new store setups. Managing supplier relationships (e.g. cleaning, security), ensuring service quality, onboarding new suppliers, and resolving issues. Managing assigned operational budgets, including store supplies ordering and cost control. Leading the field implementation of new digital and omni-channel tools, such as Click & Collect, S1, and other operational projects as required. Working closely with the Retail Director and Regional Managers to align and deliver on retail priorities. Managing and developing the Retail Operations Manager, setting clear goals and supporting capability growth. Fostering a collaborative, solutions-focused team culture that aligns with Sephora's brand and retail values. Partnering with internal departments (People, Retail, Projects, Merchandising, IT, Supply Chain, Finance) to shape and align operational priorities. What You'll Bring Combining strategic vision with operational rigour, you'll have a proven track record in multi-site retail operations leadership, with success delivering complex store openings, tool rollouts, or business transformation projects. Your experience managing budgets, vendors, and cross-functional initiatives will help ensure operational excellence across all Sephora UK stores. A strong understanding of store systems, omni-channel retail and digital retail tools means you're ready to lead innovation that enhances the customer experience. Collaborative, solutions-focused, and adaptable, you'll thrive in Sephora's dynamic environment, building trust, embracing change, and delivering results with creativity and confidence. Our Ideal Candidate Will Also Possess: Experience managing vendors, contracts, and operational budgets. Strong stakeholder management skills, with the ability to influence at all levels and collaborate cross-functionally. Demonstrated ability to develop, lead, and inspire teams in a high-performance culture. Strategic thinking balanced with strong executional discipline. Autonomy, adaptability, and creativity, with a proactive, solutions-focused mindset. The ability and flexibility to travel frequently to stores across the UK. Here, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit. Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead Work that brings, fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful. Sephora's stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
Aug 14, 2025
Full time
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. The Opportunity At Sephora UK, our mission is to create the most loved beauty community in the world. As our new Senior Operations Manager, you'll play a pivotal role in shaping how that vision comes to life across our entire store network. Leading operational excellence nationwide, you'll take full ownership of both business-as-usual operations and new store openings, ensuring every Sephora store is operationally ready to deliver an exceptional, elevated experience. From implementing and evolving Standard Operating Procedures to overseeing supplier relationships and budget management, this is an opportunity to combine strategic vision with hands-on leadership. You'll also drive cross-functional collaboration with teams such as Supply Chain, IT, VM and HR, ensuring our omni-channel execution is seamless and customer-first. This is your chance to leave your mark on Sephora's growing UK retail business, helping us deliver a truly best-in-class experience for our customers and our people. You Will Also Be Responsible For: Owning the national execution of operational excellence across all UK stores, driving consistency, compliance, and high standards. Leading the rollout and continuous improvement of Standard Operating Procedures (SOPs), including training, implementation and adherence tracking. Supporting the implementation of Health & Safety best practices. Overseeing the digitalisation of store tools and operational processes, delivering scalable, user-friendly solutions. Acting as lead project owner for new store openings in the Operations stream, from planning through to post-opening hyper-care. Coordinating across functions (VM, Supply Chain, IT, Security, HR) to deliver best-in-class new store setups. Managing supplier relationships (e.g. cleaning, security), ensuring service quality, onboarding new suppliers, and resolving issues. Managing assigned operational budgets, including store supplies ordering and cost control. Leading the field implementation of new digital and omni-channel tools, such as Click & Collect, S1, and other operational projects as required. Working closely with the Retail Director and Regional Managers to align and deliver on retail priorities. Managing and developing the Retail Operations Manager, setting clear goals and supporting capability growth. Fostering a collaborative, solutions-focused team culture that aligns with Sephora's brand and retail values. Partnering with internal departments (People, Retail, Projects, Merchandising, IT, Supply Chain, Finance) to shape and align operational priorities. What You'll Bring Combining strategic vision with operational rigour, you'll have a proven track record in multi-site retail operations leadership, with success delivering complex store openings, tool rollouts, or business transformation projects. Your experience managing budgets, vendors, and cross-functional initiatives will help ensure operational excellence across all Sephora UK stores. A strong understanding of store systems, omni-channel retail and digital retail tools means you're ready to lead innovation that enhances the customer experience. Collaborative, solutions-focused, and adaptable, you'll thrive in Sephora's dynamic environment, building trust, embracing change, and delivering results with creativity and confidence. Our Ideal Candidate Will Also Possess: Experience managing vendors, contracts, and operational budgets. Strong stakeholder management skills, with the ability to influence at all levels and collaborate cross-functionally. Demonstrated ability to develop, lead, and inspire teams in a high-performance culture. Strategic thinking balanced with strong executional discipline. Autonomy, adaptability, and creativity, with a proactive, solutions-focused mindset. The ability and flexibility to travel frequently to stores across the UK. Here, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit. Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead Work that brings, fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful. Sephora's stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.'s continued legacy. As Tiffany Store Managers, we embody the Tiffany brand with joy and inspire our teams to achieve excellence. We foster a winning spirit, leading by example to celebrate and cherish all clients. As agile entrepreneurs, we always seek out new opportunities to build long-lasting personal connections. Thoughtful •Drive team accountability in delivering unparalleled service andachieving store KPIs (sales, client experience,operational excellence) •Demonstrate anentrepreneurialmindset and strategic vision that incorporate sales,clients and teams' development •Lead by example and actively coach the team on the sales floor, supporting professional growth and development •Possess a deep market understanding,insights on competitors' practicesand cultivate a strong network in respective communities to enhance the client experience •Ensure compliance withTiffany & LVMHprocedures; facilitate seamless collaboration between client-facing and operational teams •Create an inclusive and supportive team environment, centered on the belief that People Make the Difference Curious •Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany's legacy of craftsmanship, brand commitment and integrity •Demonstrate active listening, connect with clients and teams by asking strategic questions and establishing lasting relationships •Collaborate with headquarters and regional teams to share feedback about store needs •Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately •Empower team to reach their potential, exercise resilience and celebrate innovation •Lead by example with a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy •Motivate and guide team to exceed goals and strategically assume new, challenging assignments •Drive team adoption of new tools, systems, and ways of working Your Profile •Minimum of 7-10 years of sales management experience •Sales and clienteling leader in an omnichannel luxury environment with proven track recordin achieving commercial results •Leadership and interpersonal skills: inspiring and trusted leader with demonstrated capability in recruitment, development and retention of talents for both client facing and operation teams •Passion for luxury retail environments; jewelry / watch expertise is a plus •Established high-end network; ability to cultivate connections and expand client-base •Organized and efficient, with track record in retail operational excellence and related digital tools and KPIs •Experience overseeing in-store operational and omnichannel activities, ensuring store inventory accuracy and accountability •Flexibility to work non-traditional hours, including days, nights, weekends, and holidays Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world's most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler's core values of inventiveness, craft and joy in designs that endure across generations. As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
Aug 14, 2025
Full time
We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.'s continued legacy. As Tiffany Store Managers, we embody the Tiffany brand with joy and inspire our teams to achieve excellence. We foster a winning spirit, leading by example to celebrate and cherish all clients. As agile entrepreneurs, we always seek out new opportunities to build long-lasting personal connections. Thoughtful •Drive team accountability in delivering unparalleled service andachieving store KPIs (sales, client experience,operational excellence) •Demonstrate anentrepreneurialmindset and strategic vision that incorporate sales,clients and teams' development •Lead by example and actively coach the team on the sales floor, supporting professional growth and development •Possess a deep market understanding,insights on competitors' practicesand cultivate a strong network in respective communities to enhance the client experience •Ensure compliance withTiffany & LVMHprocedures; facilitate seamless collaboration between client-facing and operational teams •Create an inclusive and supportive team environment, centered on the belief that People Make the Difference Curious •Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany's legacy of craftsmanship, brand commitment and integrity •Demonstrate active listening, connect with clients and teams by asking strategic questions and establishing lasting relationships •Collaborate with headquarters and regional teams to share feedback about store needs •Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately •Empower team to reach their potential, exercise resilience and celebrate innovation •Lead by example with a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy •Motivate and guide team to exceed goals and strategically assume new, challenging assignments •Drive team adoption of new tools, systems, and ways of working Your Profile •Minimum of 7-10 years of sales management experience •Sales and clienteling leader in an omnichannel luxury environment with proven track recordin achieving commercial results •Leadership and interpersonal skills: inspiring and trusted leader with demonstrated capability in recruitment, development and retention of talents for both client facing and operation teams •Passion for luxury retail environments; jewelry / watch expertise is a plus •Established high-end network; ability to cultivate connections and expand client-base •Organized and efficient, with track record in retail operational excellence and related digital tools and KPIs •Experience overseeing in-store operational and omnichannel activities, ensuring store inventory accuracy and accountability •Flexibility to work non-traditional hours, including days, nights, weekends, and holidays Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world's most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler's core values of inventiveness, craft and joy in designs that endure across generations. As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
Role: Fragrance Ambassador Join Givenchy, part of the LVMH group, as a Fragrance Ambassador . Your role will involve: Inspiring customers with the Givenchy Legacy through storytelling and providing outstanding customer service. Approaching guests and building genuine connections. Staying updated with product knowledge, new fragrances, and creative ideas. Maintaining store standards, including stock replenishment and visual merchandising. Representing Givenchy with a can-do attitude and high grooming standards. Working flexibly across retailer hours, including weekends and evenings. Building effective in-store relationships and planning/delivering in-store events. Exceeding sales targets with passion and dedication. Required Experience: Previous experience in sales or retail is advantageous. Reward: Uniform, commission, product allocation, company pension, and employee assistance programme. Our Philosophy At LVMH, we believe that people make the difference in the art of crafting dreams . We foster a dynamic, entrepreneurial culture that values collective ambitions, encourages pushing boundaries, and champions curiosity and audacity. We are committed to nurturing growth, providing development opportunities, and supporting an inclusive environment that benefits our talented community. Join us at LVMH, where your talent fuels our collective success.
Aug 13, 2025
Full time
Role: Fragrance Ambassador Join Givenchy, part of the LVMH group, as a Fragrance Ambassador . Your role will involve: Inspiring customers with the Givenchy Legacy through storytelling and providing outstanding customer service. Approaching guests and building genuine connections. Staying updated with product knowledge, new fragrances, and creative ideas. Maintaining store standards, including stock replenishment and visual merchandising. Representing Givenchy with a can-do attitude and high grooming standards. Working flexibly across retailer hours, including weekends and evenings. Building effective in-store relationships and planning/delivering in-store events. Exceeding sales targets with passion and dedication. Required Experience: Previous experience in sales or retail is advantageous. Reward: Uniform, commission, product allocation, company pension, and employee assistance programme. Our Philosophy At LVMH, we believe that people make the difference in the art of crafting dreams . We foster a dynamic, entrepreneurial culture that values collective ambitions, encourages pushing boundaries, and champions curiosity and audacity. We are committed to nurturing growth, providing development opportunities, and supporting an inclusive environment that benefits our talented community. Join us at LVMH, where your talent fuels our collective success.
Expert Client Advisor - Men's Ready to Wear Louis Vuitton is seeking a client focused professional with an expertise in Men Ready-To-Wear (MRTW) within our London network. As an Expert Client Advisor, you will be passionate about the Brand, the category you are an Expert in, and the DNA of Louis Vuitton. You will have a high level of story-telling and excellent communication skills and be a sales leader in your area of expertise, consistently remaining the Top Seller in your category. Candidates must have experience cultivating trusting relationships with clients and demonstrate impeccable product knowledge in their chosen field and maintain a highly analytical and commercial ability. Profile DUTIES & RESPONSIBILITIES Be an Exceptional Client Advisor & Technical Expert Achieve individual and team objectives and be accountable for the sales results of your category Lead by example by consistently remaining the Top Seller in your category You will possess and maintain a strong, in-depth, and highly technical expertise of your product category which you will use to drive the category performance Welcome every Client and enhance their experience, setting the example of the best Client experience Provide expertise and comprehensive advice on your product category to Clients (whether style related or technical), supporting team members when they have Clients requiring more detailed information. Be a strong style advisor for your Client (e.g. fashion conscious) assess the Client's style and match with product recommendations Be the ambassador and role model for your category, demonstrating an active, genuine passion and strong enthusiasm Drive Commercial Performance of the Category In-Store In store, you will analyze and drive your product category forward, all the while being aware of individual and store targets and KPI's each month Be a partner to the Manager in charge of your category; provide the Head Office with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities ) Create and implement specific action plans to pro-actively drive the business and maximize product performance, leveraging visual merchandising, clienteling, training, and team animations Nurture a thorough knowledge of the competition through monthly competitor shops and remaining informed of industry developments Support & Train the Store Team on the Category Be a partner to the learning Manager to develop selling skills and product knowledge in the store You will use your product expertise to communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, trainings). By reviewing product performance, you will meet 1:1 with Client Advisors to coach and develop bespoke action plans relating to your category and provide feedback on individual performance to Managers. You will observe the team during the selling ceremony and partner with them to introduce your product category and spot high potential clients. Client Development Develop and implement clienteling strategies and action plans for your category. Spend time spotting high potential clients on the floor, developing event ideas focusing on your category, reviewing client lists (sleepers, etc) and growing the client base for your specific metier. Demonstrate leadership in terms of clienteling: know and develop Clients for the category with a focus on local Clients Lead by example in the management of your own portfolio of Clients, demonstrating best in class clienteling actions Closely follow existing Clients, proactively recruit new Clients, leveraging the different clienteling tools to engage and build long term Client relationship; manage a wide portfolio of potential Clients Additional information Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce. In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment . Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton's legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
Jul 29, 2025
Full time
Expert Client Advisor - Men's Ready to Wear Louis Vuitton is seeking a client focused professional with an expertise in Men Ready-To-Wear (MRTW) within our London network. As an Expert Client Advisor, you will be passionate about the Brand, the category you are an Expert in, and the DNA of Louis Vuitton. You will have a high level of story-telling and excellent communication skills and be a sales leader in your area of expertise, consistently remaining the Top Seller in your category. Candidates must have experience cultivating trusting relationships with clients and demonstrate impeccable product knowledge in their chosen field and maintain a highly analytical and commercial ability. Profile DUTIES & RESPONSIBILITIES Be an Exceptional Client Advisor & Technical Expert Achieve individual and team objectives and be accountable for the sales results of your category Lead by example by consistently remaining the Top Seller in your category You will possess and maintain a strong, in-depth, and highly technical expertise of your product category which you will use to drive the category performance Welcome every Client and enhance their experience, setting the example of the best Client experience Provide expertise and comprehensive advice on your product category to Clients (whether style related or technical), supporting team members when they have Clients requiring more detailed information. Be a strong style advisor for your Client (e.g. fashion conscious) assess the Client's style and match with product recommendations Be the ambassador and role model for your category, demonstrating an active, genuine passion and strong enthusiasm Drive Commercial Performance of the Category In-Store In store, you will analyze and drive your product category forward, all the while being aware of individual and store targets and KPI's each month Be a partner to the Manager in charge of your category; provide the Head Office with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities ) Create and implement specific action plans to pro-actively drive the business and maximize product performance, leveraging visual merchandising, clienteling, training, and team animations Nurture a thorough knowledge of the competition through monthly competitor shops and remaining informed of industry developments Support & Train the Store Team on the Category Be a partner to the learning Manager to develop selling skills and product knowledge in the store You will use your product expertise to communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, trainings). By reviewing product performance, you will meet 1:1 with Client Advisors to coach and develop bespoke action plans relating to your category and provide feedback on individual performance to Managers. You will observe the team during the selling ceremony and partner with them to introduce your product category and spot high potential clients. Client Development Develop and implement clienteling strategies and action plans for your category. Spend time spotting high potential clients on the floor, developing event ideas focusing on your category, reviewing client lists (sleepers, etc) and growing the client base for your specific metier. Demonstrate leadership in terms of clienteling: know and develop Clients for the category with a focus on local Clients Lead by example in the management of your own portfolio of Clients, demonstrating best in class clienteling actions Closely follow existing Clients, proactively recruit new Clients, leveraging the different clienteling tools to engage and build long term Client relationship; manage a wide portfolio of potential Clients Additional information Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce. In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment . Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton's legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
Client Advisor - Loewe - Accessories - Selfridges As a Client Advisor in our Selfridges store, you will ensure that our client service expectations are exceeded in a personable, playful, and engaging way, enabling you to deliver your individual and team goals. Job responsibilities Responsibilities Achieve individual and store objectives Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience Engage with all clients and develop long lasting relationships Maintain relations with clients through regular communication and connection via email, phone, messages, or personalized notes Master and transmit our brand history and heritage Highlight our product categories through your product knowledge and storytelling Develop and grow your client book, updating client information on the relevant company tools Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store Actively participate in visual merchandising in accordance with LOEWE's visual standards Maintain products in an efficient, clean, secure, and organized manner; front and back of house Support with inventory management and ad hoc back of house tasks Follow the company's policies and procedures including LOEWE's standards in terms of grooming and behavior Profile Key Requirements Proven experience in achieving individual goals and contributing to team results Experience within a similar customer centric role A deep interest in Fashion, Art, and Culture Be naturally inclusive and open minded Confident, service orientated, adaptable and empathetic in style and approach Effective communication skills with the sensitivities to build and maintain a client portfolio Results driven with a commercial mindset without compromising on the Team Player attitude Additional information About LOEWE Created in Spain in 1846, LOEWE approaches 175 years as one of the world's major luxury houses, presenting itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather. LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand's belief in the importance of craft in today's culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft, and culture around the world. Steeped in art and historical references, rooted in craft and tradition, Loewe has been reinventing leather craftmanship for almost 200 years. From its birth in Madrid in 1846 to its latest collection dedicated to the elegance of Chinese monochrome ceramics, the Maison's journey has been defined by its core values: energy, creativity, and a thoroughly modern approach blended with traditional techniques. Craft at Loewe is unconditionally bound up with art, an endless source of inspiration: from the British Arts & Craft masters to the whimsical world of Studio Ghibli, art is at the heart of every collection - and the House is committed to supporting the artists and creators informing its work. Today, Loewe's master artisans combine their craft knowledge, accumulated over generations, with new technologies to produce iconic objects presenting both instant appeal and enduring style: true incarnations of Loewe's ideals and vision. Radical and ever-evolving: here's to another 200 years of Loewe history Since 2013, Jonathan Anderson, Loewe's Creative Director, has been carrying this vision ever further. One of the leading designers of his generation, Anderson has spearheaded a major rejuvenation of the House. Through a redesign of the brand identity, a modern articulation of its commitment to craft (with the launch of the Loewe Foundation Craft Prize, for instance), and a series of critically acclaimed and genre-defining Women's and Men's collections, Loewe has been further elevated as an influential and global cultural force. At the intersection of fashion, craft and culture, Loewe's ambition is to be radical and ever-evolving. Craft and luxury are inextricably linked, and at Loewe, the one makes the other feel more accessible and tangible. By showing how the collections are made and honouring the complex artisanal processes behind them, it becomes possible to see their value and their merit. And by adding a cultural dimension - involving fine arts, film, dance, etc. -, Loewe has become a vibrant force for creativity and innovation, ensuring the brand's durability for another 200 years and more. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
Jul 10, 2025
Full time
Client Advisor - Loewe - Accessories - Selfridges As a Client Advisor in our Selfridges store, you will ensure that our client service expectations are exceeded in a personable, playful, and engaging way, enabling you to deliver your individual and team goals. Job responsibilities Responsibilities Achieve individual and store objectives Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience Engage with all clients and develop long lasting relationships Maintain relations with clients through regular communication and connection via email, phone, messages, or personalized notes Master and transmit our brand history and heritage Highlight our product categories through your product knowledge and storytelling Develop and grow your client book, updating client information on the relevant company tools Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store Actively participate in visual merchandising in accordance with LOEWE's visual standards Maintain products in an efficient, clean, secure, and organized manner; front and back of house Support with inventory management and ad hoc back of house tasks Follow the company's policies and procedures including LOEWE's standards in terms of grooming and behavior Profile Key Requirements Proven experience in achieving individual goals and contributing to team results Experience within a similar customer centric role A deep interest in Fashion, Art, and Culture Be naturally inclusive and open minded Confident, service orientated, adaptable and empathetic in style and approach Effective communication skills with the sensitivities to build and maintain a client portfolio Results driven with a commercial mindset without compromising on the Team Player attitude Additional information About LOEWE Created in Spain in 1846, LOEWE approaches 175 years as one of the world's major luxury houses, presenting itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather. LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand's belief in the importance of craft in today's culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft, and culture around the world. Steeped in art and historical references, rooted in craft and tradition, Loewe has been reinventing leather craftmanship for almost 200 years. From its birth in Madrid in 1846 to its latest collection dedicated to the elegance of Chinese monochrome ceramics, the Maison's journey has been defined by its core values: energy, creativity, and a thoroughly modern approach blended with traditional techniques. Craft at Loewe is unconditionally bound up with art, an endless source of inspiration: from the British Arts & Craft masters to the whimsical world of Studio Ghibli, art is at the heart of every collection - and the House is committed to supporting the artists and creators informing its work. Today, Loewe's master artisans combine their craft knowledge, accumulated over generations, with new technologies to produce iconic objects presenting both instant appeal and enduring style: true incarnations of Loewe's ideals and vision. Radical and ever-evolving: here's to another 200 years of Loewe history Since 2013, Jonathan Anderson, Loewe's Creative Director, has been carrying this vision ever further. One of the leading designers of his generation, Anderson has spearheaded a major rejuvenation of the House. Through a redesign of the brand identity, a modern articulation of its commitment to craft (with the launch of the Loewe Foundation Craft Prize, for instance), and a series of critically acclaimed and genre-defining Women's and Men's collections, Loewe has been further elevated as an influential and global cultural force. At the intersection of fashion, craft and culture, Loewe's ambition is to be radical and ever-evolving. Craft and luxury are inextricably linked, and at Loewe, the one makes the other feel more accessible and tangible. By showing how the collections are made and honouring the complex artisanal processes behind them, it becomes possible to see their value and their merit. And by adding a cultural dimension - involving fine arts, film, dance, etc. -, Loewe has become a vibrant force for creativity and innovation, ensuring the brand's durability for another 200 years and more. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
Private Client Relations Consultant- Harrods London The Role The Private Client Relations Manager is responsible for building and nurturing long-term relationships with high-value clients, delivering personalized service, and ensuring an exceptional client experience that fosters loyalty and retention. This role involves deep understanding of client needs, discreet service, and the ability to anticipate and exceed expectations in a highly bespoke manner. Job responsibilities Key Responsibilities Serve as the primary point of contact for VIC's and high-net-worth individuals (HNWIs), providing exceptional and personalised service. Develop deep knowledge of each client's preferences, lifestyle, and history to tailor offerings and communications. Manage a client portfolio, ensuring consistent and proactive engagement through calls, meetings, digital communication, and exclusive events. Collaborate with internal teams (e.g., sales, product, operations, marketing) to coordinate and deliver high-touch client experiences. Organize and host private viewings, previews, bespoke experiences, and loyalty activations aligned with brand or company positioning. Resolve client issues swiftly and professionally, ensuring high levels of satisfaction and confidentiality. Collaborate with B2B to host internal and external events Track and analyse client engagement, purchases, and preferences using CRM systems; generate reports and insights to inform strategic decisions. Support business growth by identifying opportunities for upselling, cross-selling, and referrals through trust-based relationship management. Stay informed on market trends, competitors, and client behaviour to maintain a best-in-class standard of service. Profile Experience Proven experience (3-5+ years) in luxury retail, private banking, hospitality, wealth management, or similar client-facing roles. Strong interpersonal and communication skills, with a natural ability to build rapport and trust. Exceptional attention to detail, discretion, and professionalism in handling confidential information. Proficiency with CRM tools and Microsoft Office Suite; knowledge of clienteling software is a plus. Ability to manage multiple high-touch relationships simultaneously with grace and efficiency. Passion for delivering exceptional service and understanding client psychology Profile You have an innate sense of customer service and excellent interpersonal skills and have a taste for challenges and sales. - Result and customer orientation - Strong organizational capacity - Commercial Sensitivity - Sense of service in a luxury environment - Master the use of Office Pack (Word, Excel, PowerPoint) - Knowledge of a business management application - Ability to coach and lead a team (leadership) - Managerial courage - Dynamic and empathetic - Autonomous, power of proposal - Exemplary (application of procedures, field presence, attitude, presentation, elocution) - Respect of confidentiality We value diversity of thought and people. You'll have the opportunity to learn new skills through our unique training and development programmes, as well as receiving a competitive salary package and excellent benefits, including amasing productivity recognition incentives and brand discounts It all began with Pierre-François-Pascal Guerlain. A perfumer, chemist, inventor and researcher, the House's founder settledup his first boutique in the heart of Paris, at 42, rue de Rivoli. The address quickly became an essential destination for dandies and elegant women. The House's reputation at the courts of Europe peaked when in 1853, for the marriage of Napoleon III and Empress Eugénie, Pierre-François-Pascal created his Eau de Cologne Impériale, which he gave to the young bride as a wedding present. Since then, five successive generations of Guerlain perfumers have held the House's creative reins. Today, Thierry Wasser is the heir to an olfactory legacy of some 1100 fragrances and the intrepid leader of future projects, exploring the world in search of the most exclusive raw materials. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
Jul 09, 2025
Full time
Private Client Relations Consultant- Harrods London The Role The Private Client Relations Manager is responsible for building and nurturing long-term relationships with high-value clients, delivering personalized service, and ensuring an exceptional client experience that fosters loyalty and retention. This role involves deep understanding of client needs, discreet service, and the ability to anticipate and exceed expectations in a highly bespoke manner. Job responsibilities Key Responsibilities Serve as the primary point of contact for VIC's and high-net-worth individuals (HNWIs), providing exceptional and personalised service. Develop deep knowledge of each client's preferences, lifestyle, and history to tailor offerings and communications. Manage a client portfolio, ensuring consistent and proactive engagement through calls, meetings, digital communication, and exclusive events. Collaborate with internal teams (e.g., sales, product, operations, marketing) to coordinate and deliver high-touch client experiences. Organize and host private viewings, previews, bespoke experiences, and loyalty activations aligned with brand or company positioning. Resolve client issues swiftly and professionally, ensuring high levels of satisfaction and confidentiality. Collaborate with B2B to host internal and external events Track and analyse client engagement, purchases, and preferences using CRM systems; generate reports and insights to inform strategic decisions. Support business growth by identifying opportunities for upselling, cross-selling, and referrals through trust-based relationship management. Stay informed on market trends, competitors, and client behaviour to maintain a best-in-class standard of service. Profile Experience Proven experience (3-5+ years) in luxury retail, private banking, hospitality, wealth management, or similar client-facing roles. Strong interpersonal and communication skills, with a natural ability to build rapport and trust. Exceptional attention to detail, discretion, and professionalism in handling confidential information. Proficiency with CRM tools and Microsoft Office Suite; knowledge of clienteling software is a plus. Ability to manage multiple high-touch relationships simultaneously with grace and efficiency. Passion for delivering exceptional service and understanding client psychology Profile You have an innate sense of customer service and excellent interpersonal skills and have a taste for challenges and sales. - Result and customer orientation - Strong organizational capacity - Commercial Sensitivity - Sense of service in a luxury environment - Master the use of Office Pack (Word, Excel, PowerPoint) - Knowledge of a business management application - Ability to coach and lead a team (leadership) - Managerial courage - Dynamic and empathetic - Autonomous, power of proposal - Exemplary (application of procedures, field presence, attitude, presentation, elocution) - Respect of confidentiality We value diversity of thought and people. You'll have the opportunity to learn new skills through our unique training and development programmes, as well as receiving a competitive salary package and excellent benefits, including amasing productivity recognition incentives and brand discounts It all began with Pierre-François-Pascal Guerlain. A perfumer, chemist, inventor and researcher, the House's founder settledup his first boutique in the heart of Paris, at 42, rue de Rivoli. The address quickly became an essential destination for dandies and elegant women. The House's reputation at the courts of Europe peaked when in 1853, for the marriage of Napoleon III and Empress Eugénie, Pierre-François-Pascal created his Eau de Cologne Impériale, which he gave to the young bride as a wedding present. Since then, five successive generations of Guerlain perfumers have held the House's creative reins. Today, Thierry Wasser is the heir to an olfactory legacy of some 1100 fragrances and the intrepid leader of future projects, exploring the world in search of the most exclusive raw materials. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.