LVMH Group

As the Store Manager, you will be an Ambassador of the brand, effectively running the store ensuring maximum profitability and productivity. You will be an inspiring and motivating leader and coach, developing the store team to higher performance, ensuring that customers receive the highest standards of service. You will champion clienteling in your store and encouraging your team to build meaningful and sustainable relationships with their clients. You will identify new business opportunities and implement actions to ensure your store meets sales targets and minimising stock loss, shrinkage and store operating costs Job responsibilities Team Leadership & Engagement Develop Managers to ensure their teams deliver the brand experience to every Client. Support them with consistent coaching, identify their development and training needs, and those of their team and partner with them to tailor individual action plans Identify, recruit and develop talents and work with HR and the Head of Northern Europe to secure succession plans Organise the team in an efficient manner according to business needs and delegate responsibility Translate strategic and business goals into concrete and individual actions and objectives Set achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved Manage and motivate the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions Coach Managers into taking responsibility for the management, development and engagement of their own teams Take part in the recruitment, training, evaluation, motivation and development of the staff. Network with Brand and LVMH colleagues to share best practices. Be the voice of HQ communicating strategic vision, targets, projects and initiatives and ensuring that the team are consistently displaying the Being LVMH Values & Behaviours Business & Client Development Lead and develop the business of the store, by cultivating a comprehensive and strategic knowledge of your business and relating to all relevant stakeholders Champion and develop a customer centric and service mindset in store Partner with the regional Client Development Manager to identify key opportunities and best practices for the store and support them with the training and development of the team in this key area Maximise the potential of all product categories carried in the store, capitalising on all available support (visual merchandising, training, clienteling, events, HR team ) and fostering synergies between categories Build a loyal Clientele, leveraging all clienteling tools from the CRM team Establish a Client-centric mindset in store to ensure the highest level of customer experience and achieve Client retention objectives Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations Act as a Brand ambassador in your local market, by proactively representing the Brand in relevant local activities (networking, PR) Be aware of the competitive landscape and market trends In multi-store markets, develop relationships with surrounding Brand Store Managers to optimise business opportunities and Client experience Operations Ensure policies, operational standards and procedures are communicated, understood & implemented whilst also proposing any improvement actions Monitor store controllable expenses and partner with Finance on the review and action of the monthly P&L Take accountability alongside Store Support for the health and safety management of the store Supervise loss asset protection and risk management Control stock loss within the boutique budget and implement stock audits effectively Ensure that the team are fully trained and understand the Company systems relating to point of sale and cash handling/stock loss control Profile Extensive Flagship Boutique management retail experience in the luxury goods sector. Experience in managing VIP client events Excellent communication and relationship building skills Outstanding sense of customer service, sense of initiative and commercial creativity with fashion sensitivity A passion for LVMH Fashion and our collections Strong knowledge of fashion, trends and specifically RTW product division Keen interest in culture and art Fluency in a second language (preferred) New elegance with a modern twist and femininity combine in the timeless world of Givenchy. Its style is the signature of Hubert de Givenchy, who established the eponymous Haute Couture House at the start of the 1950s. Combining finesse, discretion, and elegance, he ensured his designs and ateliers rose to the top and played a key role in international fashion. In 1957, an expansion of scope took place with the launch of the House's first fragrance, L'Interdit - a symbol of the legendary friendship between Hubert de Givenchy and Audrey Hepburn. Ever since then iconic creations from the Maison have continued to cultivate elegance and boldness. Today, Givenchy's legacy continues to move forward in a modern and powerful way. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.

Supervisor (Beauty Floor and Operations) - Belfast Supervisor (Beauty Floor and Operations) - Belfast Profile Location: Belfast, Victoria Square Type of contract: permanent, full time 40h At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. As a Supervisor at Sephora UK, you will lead and elevate every aspect of the store, from Makeup, Skincare, and Fragrance to Cash and Stock operations, inspiring your team to deliver exceptional service, expert advice, and unforgettable beauty experiences. With your passion for people, products, and performance, you'll drive results through coaching, creativity, and operational excellence, ensuring every interaction reflects Sephora's bold spirit and commitment to champion a world of inspiration and inclusion where everyone can celebrate their beauty. Key Responsibilities Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, customer satisfaction and teamwork. Provide continuous training and development opportunities to enhance makeup skills, selling techniques, customer service, and product knowledge. Conduct regular performance evaluations, set clear performance goals, and create personalized development plans to guide each team member's growth. Proactively manage employee relations issues, including lateness, attendance concerns, and performance-related matters. Conduct investigations, disciplinary meetings, and other related processes. Foster a positive, collaborative, and creative team environment through leading by example, providing floor leadership, and challenging the team to deliver exceptional service and embrace innovation. Collaborate as part of a cross-department team, leveraging shared best practices to ensure an outstanding in-store customer journey. Drive sales performance by setting and achieving individual and team sales targets while delivering an outstanding customer experience. Stay up-to-date with the latest makeup, skincare and fragrance trends, techniques, and product innovations to provide informed recommendations to customers, inspire team members, and foster a culture of continuous learning and skill development. Deliver expert makeup, skincare and fragrance consultations, personalized product recommendations, to ensure each customer feels valued and empowered. Proactively lead your team to engage with customers, build long-lasting relationships, and identify opportunities for upselling and cross-selling, taking ownership of the team's performance and ensuring both sales targets and an exceptional customer experience are achieved. Ensure efficiency by monitoring key performance indicators (KPIs), tracking sales trends, makeup services offered and implementing strategies to optimize customer satisfaction and store performance, contributing to the store's broader business goals. Collaborate with store management to implement promotional campaigns, marketing activities, and seasonal events that drive traffic and sales. Resolve customer inquiries, concerns, and complaints promptly, ensuring high levels of customer satisfaction and brand loyalty. Cash and Stock Operational Excellence Oversee accurate inventory control, ensuring stock levels are maintained and product organization is optimized for efficiency, by delivering training and coaching team members for operational excellence. Receive, inspect, and process incoming deliveries, ensuring all products meet quality standards and are processed timely and accurately, and manage stock replenishment to ensure product availability on the sales floor. Monitor loss prevention protocols and conduct regular stock audits, collaborating with your team and the Store Manager to detect, address, and resolve potential theft, damage, and inventory discrepancies promptly. Optimize stockroom procedures and consistently assess operational processes to identify opportunities for enhancing inventory management and team performance, ensuring the store runs smoothly and efficiently with minimal disruptions. Maintain Sephora's operational standards, including loss prevention, health and safety protocols, and adherence to company policies, while also holding your team accountable. Oversee all cash handling procedures, including register operations, deposits, and reconciliations, ensuring financial accuracy, security, and effective cash flow management through regular audits, reviews, and team-focused training and coaching. Resolve IT or operational issues related to cash transactions, ensuring seamless daily operations, by collaborating with your team. New Store Opening Procedures Support the setup of the new store by participating in unboxing deliveries and stocking shelves, ensuring the smooth transition of merchandise to the shop floor and stockroom. What You'll Bring Proven experience in a leadership or management role within the retail industry, leading floor, stock and cash teams. Experience or strong passion for the beauty industry, with the ability to coach and mentor others. Strong capability to develop and guide a team, fostering both individual growth and collective performance. Passion for Sephora and team development, with the ability to inspire, motivate, and demonstrate resilience in a fast-paced environment. Exceptional customer service and communication skills, with a strong ability to build relationships, provide tailored beauty experiences, and lead and inspire a diverse team. Strong sales acumen, with a demonstrated ability to drive performance and meet sales targets. Strong organizational skills, with the ability to manage multiple priorities in a fast-paced environment. Knowledge and experience in handling employee relations (ER) issues, such as lateness, performance concerns, and disciplinary processes. Comfortable using technology in-store to enhance customer service and operational efficiency, including tools for inventory management, sales tracking, and customer engagement. Flexibility to work evenings, weekends, and holiday seasons as required. Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

Louis Vuitton are currently recruiting for a Senior Stock Controller for our London stores. Senior Stock Controller's main responsibility is to ensure coaching is practiced and driving teams to productivity for operational excellence is at forefront of their focus. As the professional in charge of Stock you will secure back of house efficiency, in line with the standards of the Brand. You will ensure smooth operations, to enable the store team to maximize the time spent with Clients and deliver the Louis Vuitton Promise "Make your career a beautiful journey" with Louis Vuitton Job responsibilities DUTIES & RESPONSIBILITIES Duties and responsibilities are adapted according to local store specificities and can encompass: Stock Management (depending on store size: some tasks can be part of Client Advisor / Team Manager duties) Maintain the stock inventory in a perfect condition ensuring an efficient and logical organization of all stock rooms (product and packaging) Manage the delivery operations, preparing and replenishing stock quickly and accurately Ensure the right products are available on the sales floor to improve store efficiency and maximize Client experience Improve product availability, interacting with Supply Chain and managing My Product Request (MPR) to answer Client needs Administration (depending on store size: can be part of Client Advisor / Team Manager duties) Monitor store maintenance After Sales Services (depending on store size: can be part of Client Advisor / Team Manager duties) Approach After Sales Services as a Client relationship opportunity and provide the best Client experience Handle Client repair requests, manage the repair process and Client follow-up Manage and ensure quality issues are properly dealt with In larger stores: manage and develop your team Follow the company's policies and procedures Be fully integrated to the store team (participate in the morning briefing) and contribute to achieving the overall objectives of the store According to store: support the Client Advisors in optimizing match to traffic and better adapt operations to Clients needs Develop the highest Brand and product knowledge Respect Louis Vuitton Brand standards in terms of grooming and behavior Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.