Type of contract: Permanent, Full Time 40h At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Are you ready to drive a beauty revolution? Join Sephora, as we seek a passionate Store Director to lead our store! Reporting directly to the Retail Director, you will drive sales and champion excellence across all aspects of store performance. You'll set the benchmark for exceptional customer experiences, ensuring our store presentation and product curation reflect the high standards Sephora is renowned for. You'll also oversee budget management, ensuring we meet our financial targets with the precision and dedication that define our team. Your primary goal? To unlock the full potential of your management team while consistently achieving and exceeding commercial objectives. If you thrive on innovation, are committed to accuracy, and possess the ability to inspire greatness in others, we'd love to hear from you! Responsibilities: Strategic Business Leadership • Provide strategic guidance to the Retail Director by delivering comprehensive analyses of market conditions, competitive landscape, and customers' needs to identify new business opportunities and inform growth strategies. • Develop and present monthly reports that track competitor activities and performance metrics to inform strategic decision-making. • Formulate and implement short- and long-term business strategies aimed at maximizing both top-line and bottom-line sales. • Offer actionable product recommendations grounded in local market insights and customer feedback to enhance inventory performance. • Design and execute impactful in-store promotional events and displays to drive brand visibility and customer engagement. • Cultivate relationships with other stores and head office departments to share insights and enhance operational effectiveness. • Ensure adherence to operational guidelines and standards to maintain a high level of efficiency and compliance. Customer Experience Excellence • Exemplify the Sephora Attitude, setting a high standard of customer engagement and satisfaction for the entire team. • Actively support team members in challenging situations to uphold exceptional client service standards. • Utilize customer satisfaction metrics, such as the Love Meter, to drive continuous improvement initiatives for the client experience and swiftly resolve complaints. • Reinforce and embed sales policies and techniques derived from Sephora University across all team members to ensure consistent execution. • Analyse sales performance data to identify trends and develop strategic action plans aimed at exceeding targets. • Monitor stock availability and proactively address potential out-of-stock situations to meet customer demand effectively. • Support the Customer Experience Manager and Beauty Supervisors in sharing best practices and evaluating promotions to align with sales goals and customer expectations. • Support the Services Manager in designing educational and engaging customer experiences that drive service targets. • Drive accountability for meeting and exceeding sales targets across all product categories, including exclusive and Sephora Collection offerings. • Analyse sales results regularly to propose and implement targeted action plans that enhance overall performance. • Collaborate with the Operations Manager and Supervisors to maintain operational excellence in store presentation and merchandising. • Drive engagement with visual merchandising standards to create compelling displays that attract and retain customers. • Lead post-event analyses to measure the impact of in-store promotions on sales performance and customer engagement. Team Development & Management • Cultivate a high-performance culture by motivating and developing the management and store team through regular coaching and feedback. • Effectively communicate the business strategy and operational objectives to the team, ensuring alignment and commitment. • Facilitate collaborative meetings with the Customer Experience Manager and Operations Manager to analyse team performance and operational effectiveness. • Oversee the Performance Check-in and Improvement Plan processes to enhance individual and team performance continuously. • Strategically manage annual leave and scheduling to optimize staffing levels in alignment with business needs. • Promote a culture of recognition and appreciation, empowering team members to excel and contribute to a positive work environment • Drive employee engagement initiatives that foster teamwork and strengthen the store's community spirit. • Collaborate with the recruitment department to attract and hire top talent for the store. Skills: • Advanced Product & Customer Knowledge: In-depth understanding of Sephora's product lines and customer engagement standards to drive exceptional client satisfaction. • Proven Retail Leadership: Extensive experience in managing high-performing retail teams and exceeding sales targets through effective store operations and budgeting. • Digital & Analytical Competence: Strong digital orientation and analytical skills to interpret sales data, enhance decision-making, and optimize store performance. • Team Development & Coaching: Ability to mentor, inspire, and develop a high-performance team culture, promoting collaboration and individual growth. • Brand Alignment & Values Embodiment: Consistently represents Sephora's values of inclusivity, creativity, and empowerment, projecting a professional image aligned with brand standards, and fostering an environment that celebrates beauty and self-expression. Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store. Here, you will find: • Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit • Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead • Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees. Sephora's stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
Jun 28, 2025
Full time
Type of contract: Permanent, Full Time 40h At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Are you ready to drive a beauty revolution? Join Sephora, as we seek a passionate Store Director to lead our store! Reporting directly to the Retail Director, you will drive sales and champion excellence across all aspects of store performance. You'll set the benchmark for exceptional customer experiences, ensuring our store presentation and product curation reflect the high standards Sephora is renowned for. You'll also oversee budget management, ensuring we meet our financial targets with the precision and dedication that define our team. Your primary goal? To unlock the full potential of your management team while consistently achieving and exceeding commercial objectives. If you thrive on innovation, are committed to accuracy, and possess the ability to inspire greatness in others, we'd love to hear from you! Responsibilities: Strategic Business Leadership • Provide strategic guidance to the Retail Director by delivering comprehensive analyses of market conditions, competitive landscape, and customers' needs to identify new business opportunities and inform growth strategies. • Develop and present monthly reports that track competitor activities and performance metrics to inform strategic decision-making. • Formulate and implement short- and long-term business strategies aimed at maximizing both top-line and bottom-line sales. • Offer actionable product recommendations grounded in local market insights and customer feedback to enhance inventory performance. • Design and execute impactful in-store promotional events and displays to drive brand visibility and customer engagement. • Cultivate relationships with other stores and head office departments to share insights and enhance operational effectiveness. • Ensure adherence to operational guidelines and standards to maintain a high level of efficiency and compliance. Customer Experience Excellence • Exemplify the Sephora Attitude, setting a high standard of customer engagement and satisfaction for the entire team. • Actively support team members in challenging situations to uphold exceptional client service standards. • Utilize customer satisfaction metrics, such as the Love Meter, to drive continuous improvement initiatives for the client experience and swiftly resolve complaints. • Reinforce and embed sales policies and techniques derived from Sephora University across all team members to ensure consistent execution. • Analyse sales performance data to identify trends and develop strategic action plans aimed at exceeding targets. • Monitor stock availability and proactively address potential out-of-stock situations to meet customer demand effectively. • Support the Customer Experience Manager and Beauty Supervisors in sharing best practices and evaluating promotions to align with sales goals and customer expectations. • Support the Services Manager in designing educational and engaging customer experiences that drive service targets. • Drive accountability for meeting and exceeding sales targets across all product categories, including exclusive and Sephora Collection offerings. • Analyse sales results regularly to propose and implement targeted action plans that enhance overall performance. • Collaborate with the Operations Manager and Supervisors to maintain operational excellence in store presentation and merchandising. • Drive engagement with visual merchandising standards to create compelling displays that attract and retain customers. • Lead post-event analyses to measure the impact of in-store promotions on sales performance and customer engagement. Team Development & Management • Cultivate a high-performance culture by motivating and developing the management and store team through regular coaching and feedback. • Effectively communicate the business strategy and operational objectives to the team, ensuring alignment and commitment. • Facilitate collaborative meetings with the Customer Experience Manager and Operations Manager to analyse team performance and operational effectiveness. • Oversee the Performance Check-in and Improvement Plan processes to enhance individual and team performance continuously. • Strategically manage annual leave and scheduling to optimize staffing levels in alignment with business needs. • Promote a culture of recognition and appreciation, empowering team members to excel and contribute to a positive work environment • Drive employee engagement initiatives that foster teamwork and strengthen the store's community spirit. • Collaborate with the recruitment department to attract and hire top talent for the store. Skills: • Advanced Product & Customer Knowledge: In-depth understanding of Sephora's product lines and customer engagement standards to drive exceptional client satisfaction. • Proven Retail Leadership: Extensive experience in managing high-performing retail teams and exceeding sales targets through effective store operations and budgeting. • Digital & Analytical Competence: Strong digital orientation and analytical skills to interpret sales data, enhance decision-making, and optimize store performance. • Team Development & Coaching: Ability to mentor, inspire, and develop a high-performance team culture, promoting collaboration and individual growth. • Brand Alignment & Values Embodiment: Consistently represents Sephora's values of inclusivity, creativity, and empowerment, projecting a professional image aligned with brand standards, and fostering an environment that celebrates beauty and self-expression. Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store. Here, you will find: • Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit • Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead • Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees. Sephora's stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
Private Client Relations Consultant- Harrods London The Role The Private Client Relations Manager is responsible for building and nurturing long-term relationships with high-value clients, delivering personalized service, and ensuring an exceptional client experience that fosters loyalty and retention. This role involves deep understanding of client needs, discreet service, and the ability to anticipate and exceed expectations in a highly bespoke manner. Job responsibilities Key Responsibilities Serve as the primary point of contact for VIC's and high-net-worth individuals (HNWIs), providing exceptional and personalised service. Develop deep knowledge of each client's preferences, lifestyle, and history to tailor offerings and communications. Manage a client portfolio, ensuring consistent and proactive engagement through calls, meetings, digital communication, and exclusive events. Collaborate with internal teams (e.g., sales, product, operations, marketing) to coordinate and deliver high-touch client experiences. Organize and host private viewings, previews, bespoke experiences, and loyalty activations aligned with brand or company positioning. Resolve client issues swiftly and professionally, ensuring high levels of satisfaction and confidentiality. Collaborate with B2B to host internal and external events Track and analyse client engagement, purchases, and preferences using CRM systems; generate reports and insights to inform strategic decisions. Support business growth by identifying opportunities for upselling, cross-selling, and referrals through trust-based relationship management. Stay informed on market trends, competitors, and client behaviour to maintain a best-in-class standard of service. Profile Experience Proven experience (3-5+ years) in luxury retail, private banking, hospitality, wealth management, or similar client-facing roles. Strong interpersonal and communication skills, with a natural ability to build rapport and trust. Exceptional attention to detail, discretion, and professionalism in handling confidential information. Proficiency with CRM tools and Microsoft Office Suite; knowledge of clienteling software is a plus. Ability to manage multiple high-touch relationships simultaneously with grace and efficiency. Passion for delivering exceptional service and understanding client psychology Profile You have an innate sense of customer service and excellent interpersonal skills and have a taste for challenges and sales. - Result and customer orientation - Strong organizational capacity - Commercial Sensitivity - Sense of service in a luxury environment - Master the use of Office Pack (Word, Excel, PowerPoint) - Knowledge of a business management application - Ability to coach and lead a team (leadership) - Managerial courage - Dynamic and empathetic - Autonomous, power of proposal - Exemplary (application of procedures, field presence, attitude, presentation, elocution) - Respect of confidentiality We value diversity of thought and people. You'll have the opportunity to learn new skills through our unique training and development programmes, as well as receiving a competitive salary package and excellent benefits, including amasing productivity recognition incentives and brand discounts It all began with Pierre-François-Pascal Guerlain. A perfumer, chemist, inventor and researcher, the House's founder settledup his first boutique in the heart of Paris, at 42, rue de Rivoli. The address quickly became an essential destination for dandies and elegant women. The House's reputation at the courts of Europe peaked when in 1853, for the marriage of Napoleon III and Empress Eugénie, Pierre-François-Pascal created his Eau de Cologne Impériale, which he gave to the young bride as a wedding present. Since then, five successive generations of Guerlain perfumers have held the House's creative reins. Today, Thierry Wasser is the heir to an olfactory legacy of some 1100 fragrances and the intrepid leader of future projects, exploring the world in search of the most exclusive raw materials. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
Jun 27, 2025
Full time
Private Client Relations Consultant- Harrods London The Role The Private Client Relations Manager is responsible for building and nurturing long-term relationships with high-value clients, delivering personalized service, and ensuring an exceptional client experience that fosters loyalty and retention. This role involves deep understanding of client needs, discreet service, and the ability to anticipate and exceed expectations in a highly bespoke manner. Job responsibilities Key Responsibilities Serve as the primary point of contact for VIC's and high-net-worth individuals (HNWIs), providing exceptional and personalised service. Develop deep knowledge of each client's preferences, lifestyle, and history to tailor offerings and communications. Manage a client portfolio, ensuring consistent and proactive engagement through calls, meetings, digital communication, and exclusive events. Collaborate with internal teams (e.g., sales, product, operations, marketing) to coordinate and deliver high-touch client experiences. Organize and host private viewings, previews, bespoke experiences, and loyalty activations aligned with brand or company positioning. Resolve client issues swiftly and professionally, ensuring high levels of satisfaction and confidentiality. Collaborate with B2B to host internal and external events Track and analyse client engagement, purchases, and preferences using CRM systems; generate reports and insights to inform strategic decisions. Support business growth by identifying opportunities for upselling, cross-selling, and referrals through trust-based relationship management. Stay informed on market trends, competitors, and client behaviour to maintain a best-in-class standard of service. Profile Experience Proven experience (3-5+ years) in luxury retail, private banking, hospitality, wealth management, or similar client-facing roles. Strong interpersonal and communication skills, with a natural ability to build rapport and trust. Exceptional attention to detail, discretion, and professionalism in handling confidential information. Proficiency with CRM tools and Microsoft Office Suite; knowledge of clienteling software is a plus. Ability to manage multiple high-touch relationships simultaneously with grace and efficiency. Passion for delivering exceptional service and understanding client psychology Profile You have an innate sense of customer service and excellent interpersonal skills and have a taste for challenges and sales. - Result and customer orientation - Strong organizational capacity - Commercial Sensitivity - Sense of service in a luxury environment - Master the use of Office Pack (Word, Excel, PowerPoint) - Knowledge of a business management application - Ability to coach and lead a team (leadership) - Managerial courage - Dynamic and empathetic - Autonomous, power of proposal - Exemplary (application of procedures, field presence, attitude, presentation, elocution) - Respect of confidentiality We value diversity of thought and people. You'll have the opportunity to learn new skills through our unique training and development programmes, as well as receiving a competitive salary package and excellent benefits, including amasing productivity recognition incentives and brand discounts It all began with Pierre-François-Pascal Guerlain. A perfumer, chemist, inventor and researcher, the House's founder settledup his first boutique in the heart of Paris, at 42, rue de Rivoli. The address quickly became an essential destination for dandies and elegant women. The House's reputation at the courts of Europe peaked when in 1853, for the marriage of Napoleon III and Empress Eugénie, Pierre-François-Pascal created his Eau de Cologne Impériale, which he gave to the young bride as a wedding present. Since then, five successive generations of Guerlain perfumers have held the House's creative reins. Today, Thierry Wasser is the heir to an olfactory legacy of some 1100 fragrances and the intrepid leader of future projects, exploring the world in search of the most exclusive raw materials. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
Glenmorangie House Experience and Engagement Manager This role will manage the Front of House and Housekeeping functions, ensuring all aspects of the guest experience is delivered in line with the brand, and to a 5-star level. They will coach and mentor the teams to improve performance, brand engagement, and ensure all guests have an exceptional experience Job responsibilities Key Responsibilities: Passionately advocate and act as an ambassador for the Glenmorangie brand Manage the check in process including welcome, room/house show-round and confirmation of guest requirements. Manage check out process to include billing process and feedback. Lead meal service periods to ensure that quality of service delivery is at the expected level. Connects with customers to educate on food/whisky journey. Ensure tastings are carried out to the highest standard and that upsell opportunities are maximised. Work with House and Communications team to effectively plan for VIP and special events. Ensure that all tastings and brand presentation are delivered in line with company guidelines and established standards. Ensure that the cleanliness of public areas, guest toilets and BOH service areas is maintained at all times. Ensure that checklists are completed for appropriate shift pattern (opening or closing). Carry out annual performance reviews and work with team on their PDP's. Ensure all Health & Safety policies and procedures relevant to the Guest Experience areas are understood and adhered to. Profile Key Skills: Effective team management. Ability to connect easily with people. Wants to be involved and engaged in seeing the business continue to go from strength to strength. Proactively offers solutions to challenges. Role models the company values. Qualifications & Experience: Use of Property Management Systems beneficial. Embraces technology and uses it to maximise efficiency. Needs to be able to show situational management skills - ability to deal with High Net Worth Individuals through to MH VIPS often at the same time. Additional information About us: At Glenmorangie, we aspire to embrace the broadest view of diversity, equity, and inclusion to build teams that are reflective of our customers and consumers, and that celebrate and maximise the uniqueness of every employee. To reflect the diverse needs of our workforce, we offer a range of life friendly, inclusive policies including flexible working arrangements and generous leave entitlements. We are committed to supporting the mental health of our workforce; we have a community of Mental Health First Aiders throughout the business, and we provide a safe space to talk about our wellbeing. We also champion physical wellbeing, offering employees discounted gym memberships. We are a Disability Committed Employer and offer a guaranteed interview to applicants who consider themselves to be disabled and who meet the minimum requirements for the job. Applications will close on Friday 27th June 2025. Please submit a CV and Covering Letter, stating your desired salary on application and notice period, and whether you wish to apply through the Disability Confident Scheme. Package : Competitive salary and benefits package. NOTE : Only candidates with a suitable profile will be contacted for further discussions about the position. Unsolicited introductions from employment agencies will not be accepted. Glenmorangie single malt whisky has been produced in the Scottish Highlands since 1843, when farmer William Matheson and his wife Anne followed their dreams and founded the Glenmorangie Distillery. Considered a pioneer in its field, the Scottish Distillery has become famous for combining tradition and innovation to create the most delicious whiskies. To achieve this, Glenmorangie single malt whisky is created by the people of Tain with a unique distillation process that uses the tallest stills in Scotland. Expertly matured in only the finest oak casks, the resulting single malt is testament to the savoir-faire that has been passed down from generation to generation by a team of expert craftsmen and women. At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
Jun 27, 2025
Full time
Glenmorangie House Experience and Engagement Manager This role will manage the Front of House and Housekeeping functions, ensuring all aspects of the guest experience is delivered in line with the brand, and to a 5-star level. They will coach and mentor the teams to improve performance, brand engagement, and ensure all guests have an exceptional experience Job responsibilities Key Responsibilities: Passionately advocate and act as an ambassador for the Glenmorangie brand Manage the check in process including welcome, room/house show-round and confirmation of guest requirements. Manage check out process to include billing process and feedback. Lead meal service periods to ensure that quality of service delivery is at the expected level. Connects with customers to educate on food/whisky journey. Ensure tastings are carried out to the highest standard and that upsell opportunities are maximised. Work with House and Communications team to effectively plan for VIP and special events. Ensure that all tastings and brand presentation are delivered in line with company guidelines and established standards. Ensure that the cleanliness of public areas, guest toilets and BOH service areas is maintained at all times. Ensure that checklists are completed for appropriate shift pattern (opening or closing). Carry out annual performance reviews and work with team on their PDP's. Ensure all Health & Safety policies and procedures relevant to the Guest Experience areas are understood and adhered to. Profile Key Skills: Effective team management. Ability to connect easily with people. Wants to be involved and engaged in seeing the business continue to go from strength to strength. Proactively offers solutions to challenges. Role models the company values. Qualifications & Experience: Use of Property Management Systems beneficial. Embraces technology and uses it to maximise efficiency. Needs to be able to show situational management skills - ability to deal with High Net Worth Individuals through to MH VIPS often at the same time. Additional information About us: At Glenmorangie, we aspire to embrace the broadest view of diversity, equity, and inclusion to build teams that are reflective of our customers and consumers, and that celebrate and maximise the uniqueness of every employee. To reflect the diverse needs of our workforce, we offer a range of life friendly, inclusive policies including flexible working arrangements and generous leave entitlements. We are committed to supporting the mental health of our workforce; we have a community of Mental Health First Aiders throughout the business, and we provide a safe space to talk about our wellbeing. We also champion physical wellbeing, offering employees discounted gym memberships. We are a Disability Committed Employer and offer a guaranteed interview to applicants who consider themselves to be disabled and who meet the minimum requirements for the job. Applications will close on Friday 27th June 2025. Please submit a CV and Covering Letter, stating your desired salary on application and notice period, and whether you wish to apply through the Disability Confident Scheme. Package : Competitive salary and benefits package. NOTE : Only candidates with a suitable profile will be contacted for further discussions about the position. Unsolicited introductions from employment agencies will not be accepted. Glenmorangie single malt whisky has been produced in the Scottish Highlands since 1843, when farmer William Matheson and his wife Anne followed their dreams and founded the Glenmorangie Distillery. Considered a pioneer in its field, the Scottish Distillery has become famous for combining tradition and innovation to create the most delicious whiskies. To achieve this, Glenmorangie single malt whisky is created by the people of Tain with a unique distillation process that uses the tallest stills in Scotland. Expertly matured in only the finest oak casks, the resulting single malt is testament to the savoir-faire that has been passed down from generation to generation by a team of expert craftsmen and women. At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
Expert Client Advisor - Men's Ready to Wear Louis Vuitton is seeking a client focused professional with an expertise in Men Ready-To-Wear (MRTW) within our London network. As an Expert Client Advisor, you will be passionate about the Brand, the category you are an Expert in, and the DNA of Louis Vuitton. You will have a high level of story-telling and excellent communication skills and be a sales leader in your area of expertise, consistently remaining the Top Seller in your category. Candidates must have experience cultivating trusting relationships with clients and demonstrate impeccable product knowledge in their chosen field and maintain a highly analytical and commercial ability. Profile DUTIES & RESPONSIBILITIES Be an Exceptional Client Advisor & Technical Expert Achieve individual and team objectives and be accountable for the sales results of your category Lead by example by consistently remaining the Top Seller in your category You will possess and maintain a strong, in-depth, and highly technical expertise of your product category which you will use to drive the category performance Welcome every Client and enhance their experience, setting the example of the best Client experience Provide expertise and comprehensive advice on your product category to Clients (whether style related or technical), supporting team members when they have Clients requiring more detailed information. Be a strong style advisor for your Client (e.g. fashion conscious) assess the Client's style and match with product recommendations Be the ambassador and role model for your category, demonstrating an active, genuine passion and strong enthusiasm Drive Commercial Performance of the Category In-Store In store, you will analyze and drive your product category forward, all the while being aware of individual and store targets and KPI's each month Be a partner to the Manager in charge of your category; provide the Head Office with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities ) Create and implement specific action plans to pro-actively drive the business and maximize product performance, leveraging visual merchandising, clienteling, training, and team animations Nurture a thorough knowledge of the competition through monthly competitor shops and remaining informed of industry developments Support & Train the Store Team on the Category Be a partner to the learning Manager to develop selling skills and product knowledge in the store You will use your product expertise to communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, trainings). By reviewing product performance, you will meet 1:1 with Client Advisors to coach and develop bespoke action plans relating to your category and provide feedback on individual performance to Managers. You will observe the team during the selling ceremony and partner with them to introduce your product category and spot high potential clients. Client Development Develop and implement clienteling strategies and action plans for your category. Spend time spotting high potential clients on the floor, developing event ideas focusing on your category, reviewing client lists (sleepers, etc) and growing the client base for your specific metier. Demonstrate leadership in terms of clienteling: know and develop Clients for the category with a focus on local Clients Lead by example in the management of your own portfolio of Clients, demonstrating best in class clienteling actions Closely follow existing Clients, proactively recruit new Clients, leveraging the different clienteling tools to engage and build long term Client relationship; manage a wide portfolio of potential Clients Additional information Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce. In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment . Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton's legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
Jun 27, 2025
Full time
Expert Client Advisor - Men's Ready to Wear Louis Vuitton is seeking a client focused professional with an expertise in Men Ready-To-Wear (MRTW) within our London network. As an Expert Client Advisor, you will be passionate about the Brand, the category you are an Expert in, and the DNA of Louis Vuitton. You will have a high level of story-telling and excellent communication skills and be a sales leader in your area of expertise, consistently remaining the Top Seller in your category. Candidates must have experience cultivating trusting relationships with clients and demonstrate impeccable product knowledge in their chosen field and maintain a highly analytical and commercial ability. Profile DUTIES & RESPONSIBILITIES Be an Exceptional Client Advisor & Technical Expert Achieve individual and team objectives and be accountable for the sales results of your category Lead by example by consistently remaining the Top Seller in your category You will possess and maintain a strong, in-depth, and highly technical expertise of your product category which you will use to drive the category performance Welcome every Client and enhance their experience, setting the example of the best Client experience Provide expertise and comprehensive advice on your product category to Clients (whether style related or technical), supporting team members when they have Clients requiring more detailed information. Be a strong style advisor for your Client (e.g. fashion conscious) assess the Client's style and match with product recommendations Be the ambassador and role model for your category, demonstrating an active, genuine passion and strong enthusiasm Drive Commercial Performance of the Category In-Store In store, you will analyze and drive your product category forward, all the while being aware of individual and store targets and KPI's each month Be a partner to the Manager in charge of your category; provide the Head Office with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities ) Create and implement specific action plans to pro-actively drive the business and maximize product performance, leveraging visual merchandising, clienteling, training, and team animations Nurture a thorough knowledge of the competition through monthly competitor shops and remaining informed of industry developments Support & Train the Store Team on the Category Be a partner to the learning Manager to develop selling skills and product knowledge in the store You will use your product expertise to communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, trainings). By reviewing product performance, you will meet 1:1 with Client Advisors to coach and develop bespoke action plans relating to your category and provide feedback on individual performance to Managers. You will observe the team during the selling ceremony and partner with them to introduce your product category and spot high potential clients. Client Development Develop and implement clienteling strategies and action plans for your category. Spend time spotting high potential clients on the floor, developing event ideas focusing on your category, reviewing client lists (sleepers, etc) and growing the client base for your specific metier. Demonstrate leadership in terms of clienteling: know and develop Clients for the category with a focus on local Clients Lead by example in the management of your own portfolio of Clients, demonstrating best in class clienteling actions Closely follow existing Clients, proactively recruit new Clients, leveraging the different clienteling tools to engage and build long term Client relationship; manage a wide portfolio of potential Clients Additional information Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce. In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment . Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton's legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
Expert Client Advisor (FULL-TIME) Women's Ready to Wear - London Louis Vuitton is seeking Product Experts in Women's Ready to Wear for our London stores who can share their passion and knowledge with our clients and team. As an Expert Client Advisor, you will be passionate about the Brand, the category you are an Expert in, and the DNA of Louis Vuitton. You will have a high level of story-telling and excellent communication skills and be a sales leader in your area of expertise, consistently remaining the Top Seller in your category. Candidates must have experience cultivating trusting relationships with clients and demonstrate impeccable product knowledge in their chosen field and maintain a highly analytical and commercial ability (be able to analyse a business, draw conclusions from data, etc) Profile Product Expertise You will possess and maintain a strong, in-depth, and highly technical expertise of your product category which you will use to drive the category forward You will be the "go to" person in store for any technical questions from clients, and for selling and clieteling techniques to do with your chosen category, providing expertise and comprehensive advice on your product category (whether style related or technical), supporting team members when they have Clients requiring more detailed information You will use your product expertise to inspire clients and the team, and promote commercial strategies Driving the Women's Ready to Wear Business In Store In store, you will have the ability to analyse and drive your product category forward, all the while being aware of your targets and KPI's each month Be a partner to the Manager in charge of your category; provide the Head Office with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities ) By putting in place action plans, you will pro-actively drive the business and maximize product performance, leveraging visual merchandising, clienteling, training, and team animation Product Training & New Launches You will use your product expertise to communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, trainings, 1:1 coaching). You will observe the team during the selling ceremony and partner with them to introduce your product category and spot high potential clients. By analyzing product performance, you will meet 1:1 with Client Advisors to coach and develop bespoke action plans relating to your category, and provide feedback on individual performance to Managers. Client Development You will develop and implement clienteling strategies for the Women's Ready to Wear category. You will spend time spotting future high potential clients on the floor, developing event ideas focusing on your category, reviewing client lists (sleepers, etc) and growing the client base for your specific metier. Lead by example in the management of your own portfolio of Clients, demonstrating best in class clienteling actions Additional information Louis Vuitton is one the world's leading luxury brand for career progression and development. Together with our stunning designs and forward thinking development progression this is where you will grow your retail career to heights you never imagined. As an Expert Client Advisor, you will be well positioned to move into a career in merchandising, training, VIP client relations, or retail management. Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton's legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
Jun 27, 2025
Full time
Expert Client Advisor (FULL-TIME) Women's Ready to Wear - London Louis Vuitton is seeking Product Experts in Women's Ready to Wear for our London stores who can share their passion and knowledge with our clients and team. As an Expert Client Advisor, you will be passionate about the Brand, the category you are an Expert in, and the DNA of Louis Vuitton. You will have a high level of story-telling and excellent communication skills and be a sales leader in your area of expertise, consistently remaining the Top Seller in your category. Candidates must have experience cultivating trusting relationships with clients and demonstrate impeccable product knowledge in their chosen field and maintain a highly analytical and commercial ability (be able to analyse a business, draw conclusions from data, etc) Profile Product Expertise You will possess and maintain a strong, in-depth, and highly technical expertise of your product category which you will use to drive the category forward You will be the "go to" person in store for any technical questions from clients, and for selling and clieteling techniques to do with your chosen category, providing expertise and comprehensive advice on your product category (whether style related or technical), supporting team members when they have Clients requiring more detailed information You will use your product expertise to inspire clients and the team, and promote commercial strategies Driving the Women's Ready to Wear Business In Store In store, you will have the ability to analyse and drive your product category forward, all the while being aware of your targets and KPI's each month Be a partner to the Manager in charge of your category; provide the Head Office with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities ) By putting in place action plans, you will pro-actively drive the business and maximize product performance, leveraging visual merchandising, clienteling, training, and team animation Product Training & New Launches You will use your product expertise to communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, trainings, 1:1 coaching). You will observe the team during the selling ceremony and partner with them to introduce your product category and spot high potential clients. By analyzing product performance, you will meet 1:1 with Client Advisors to coach and develop bespoke action plans relating to your category, and provide feedback on individual performance to Managers. Client Development You will develop and implement clienteling strategies for the Women's Ready to Wear category. You will spend time spotting future high potential clients on the floor, developing event ideas focusing on your category, reviewing client lists (sleepers, etc) and growing the client base for your specific metier. Lead by example in the management of your own portfolio of Clients, demonstrating best in class clienteling actions Additional information Louis Vuitton is one the world's leading luxury brand for career progression and development. Together with our stunning designs and forward thinking development progression this is where you will grow your retail career to heights you never imagined. As an Expert Client Advisor, you will be well positioned to move into a career in merchandising, training, VIP client relations, or retail management. Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton's legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
Type of contract: Permanent, Full Time 40h At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Are you ready to drive a beauty revolution? Join Sephora, as we seek a passionate Store Manager to lead our store! Reporting directly to the Retail Director, you will drive sales and champion excellence across all aspects of store performance. You'll set the benchmark for exceptional customer experiences and operations, ensuring our store presentation and product curation reflect the high standards Sephora is renowned for. You'll also oversee budget management, ensuring we meet our financial targets with the precision and dedication that define our team. Your primary goal? To unlock the full potential of your management team while consistently achieving and exceeding commercial objectives. If you thrive on innovation, are committed to accuracy, and possess the ability to inspire greatness in others, we'd love to hear from you! Responsibilities: Strategic Business Leadership • Provide strategic guidance to the Retail Director through market analysis, competitive landscape insights, and identifying new business opportunities. • Develop and present monthly reports to track competitor activities and performance metrics for strategic decision-making. • Formulate and implement short- and long-term business strategies to maximise sales and drive growth. • Offer actionable product recommendations based on local market insights and customer feedback to improve inventory performance. • Design and execute in-store promotional events and displays to enhance brand visibility and customer engagement. • Cultivate relationships with stores and head office departments to share insights, enhance operations, and ensure adherence to operational guidelines. Customer Experience Excellence • Exemplify the Sephora Attitude, setting a high standard of customer engagement and satisfaction for the entire team. • Actively support team members in challenging situations to uphold exceptional client service standards. • Utilise customer satisfaction metrics to drive continuous improvement initiatives for the client experience and swiftly resolve complaints. • Reinforce and embed sales policies and techniques derived from Sephora University across all team members to ensure consistent execution. • Analyse sales performance data to identify trends and develop strategic action plans aimed at exceeding targets. Sales and Operations Optimisation • Oversee day-to-day store operations, ensuring adherence to Sephora's policies, including cash handling, stock management, and visual merchandising standards. • Drive operational efficiency by maintaining stock replenishment, optimising stockroom organisation, and ensuring cleanliness and safety across the store. • Direct cash desk operations, ensuring compliance with security protocols, accuracy, and effective cash management, resolving discrepancies swiftly. • Promote a safe and well-organised store environment, ensuring compliance with safety protocols and minimising workplace hazards. • Collaborate with Beauty Supervisors to align best practices, promotions, and customer experiences with sales goals and service targets. • Drive accountability for achieving sales targets across all product categories, including exclusive and Sephora Collection offerings. • Analyse sales results and develop targeted action plans to enhance performance and customer engagement. Team Development & Management • Foster a high-performance culture by motivating, developing, and recognising team members through regular coaching, feedback, and a culture of appreciation to drive excellence and a positive work environment. • Effectively communicate the business strategy and operational objectives to the team, ensuring alignment and commitment. • Facilitate collaborative meetings with the Beauty and Operations Supervisors to analyse team performance and operational effectiveness. • Oversee the Performance Check-in and Improvement Plan processes to enhance individual and team performance continuously. • Strategically manage annual leave and scheduling to optimise staffing levels in alignment with business needs. • Collaborate with the recruitment department to attract and hire top talent for the store. Skills: • Advanced Product & Customer Knowledge: In-depth understanding of Sephora's product lines and customer engagement standards to drive exceptional client satisfaction. • Proven Retail Leadership: Extensive experience in managing high-performing retail teams and exceeding sales targets through effective store operations and budgeting. • Digital & Analytical Competence: Strong digital orientation and analytical skills to interpret sales data, enhance decision-making, and optimize store performance. • Team Development & Coaching: Ability to mentor, inspire, and develop a high-performance team culture, promoting collaboration and individual growth. • Operational Excellence: Strong skills in overseeing store operations, ensuring adherence to policies, managing stock, cash handling, and optimizing store efficiency and safety. • Brand Alignment & Values Embodiment: Consistently represents Sephora's values of inclusivity, creativity, and empowerment, projecting a professional image aligned with brand standards, and fostering an environment that celebrates beauty and self-expression. Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store. Here, you will find: • Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit • Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead • Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees. Sephora's stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
Jun 26, 2025
Full time
Type of contract: Permanent, Full Time 40h At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Are you ready to drive a beauty revolution? Join Sephora, as we seek a passionate Store Manager to lead our store! Reporting directly to the Retail Director, you will drive sales and champion excellence across all aspects of store performance. You'll set the benchmark for exceptional customer experiences and operations, ensuring our store presentation and product curation reflect the high standards Sephora is renowned for. You'll also oversee budget management, ensuring we meet our financial targets with the precision and dedication that define our team. Your primary goal? To unlock the full potential of your management team while consistently achieving and exceeding commercial objectives. If you thrive on innovation, are committed to accuracy, and possess the ability to inspire greatness in others, we'd love to hear from you! Responsibilities: Strategic Business Leadership • Provide strategic guidance to the Retail Director through market analysis, competitive landscape insights, and identifying new business opportunities. • Develop and present monthly reports to track competitor activities and performance metrics for strategic decision-making. • Formulate and implement short- and long-term business strategies to maximise sales and drive growth. • Offer actionable product recommendations based on local market insights and customer feedback to improve inventory performance. • Design and execute in-store promotional events and displays to enhance brand visibility and customer engagement. • Cultivate relationships with stores and head office departments to share insights, enhance operations, and ensure adherence to operational guidelines. Customer Experience Excellence • Exemplify the Sephora Attitude, setting a high standard of customer engagement and satisfaction for the entire team. • Actively support team members in challenging situations to uphold exceptional client service standards. • Utilise customer satisfaction metrics to drive continuous improvement initiatives for the client experience and swiftly resolve complaints. • Reinforce and embed sales policies and techniques derived from Sephora University across all team members to ensure consistent execution. • Analyse sales performance data to identify trends and develop strategic action plans aimed at exceeding targets. Sales and Operations Optimisation • Oversee day-to-day store operations, ensuring adherence to Sephora's policies, including cash handling, stock management, and visual merchandising standards. • Drive operational efficiency by maintaining stock replenishment, optimising stockroom organisation, and ensuring cleanliness and safety across the store. • Direct cash desk operations, ensuring compliance with security protocols, accuracy, and effective cash management, resolving discrepancies swiftly. • Promote a safe and well-organised store environment, ensuring compliance with safety protocols and minimising workplace hazards. • Collaborate with Beauty Supervisors to align best practices, promotions, and customer experiences with sales goals and service targets. • Drive accountability for achieving sales targets across all product categories, including exclusive and Sephora Collection offerings. • Analyse sales results and develop targeted action plans to enhance performance and customer engagement. Team Development & Management • Foster a high-performance culture by motivating, developing, and recognising team members through regular coaching, feedback, and a culture of appreciation to drive excellence and a positive work environment. • Effectively communicate the business strategy and operational objectives to the team, ensuring alignment and commitment. • Facilitate collaborative meetings with the Beauty and Operations Supervisors to analyse team performance and operational effectiveness. • Oversee the Performance Check-in and Improvement Plan processes to enhance individual and team performance continuously. • Strategically manage annual leave and scheduling to optimise staffing levels in alignment with business needs. • Collaborate with the recruitment department to attract and hire top talent for the store. Skills: • Advanced Product & Customer Knowledge: In-depth understanding of Sephora's product lines and customer engagement standards to drive exceptional client satisfaction. • Proven Retail Leadership: Extensive experience in managing high-performing retail teams and exceeding sales targets through effective store operations and budgeting. • Digital & Analytical Competence: Strong digital orientation and analytical skills to interpret sales data, enhance decision-making, and optimize store performance. • Team Development & Coaching: Ability to mentor, inspire, and develop a high-performance team culture, promoting collaboration and individual growth. • Operational Excellence: Strong skills in overseeing store operations, ensuring adherence to policies, managing stock, cash handling, and optimizing store efficiency and safety. • Brand Alignment & Values Embodiment: Consistently represents Sephora's values of inclusivity, creativity, and empowerment, projecting a professional image aligned with brand standards, and fostering an environment that celebrates beauty and self-expression. Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store. Here, you will find: • Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit • Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead • Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees. Sephora's stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
Type of contract: Permanent, Full Time 40h At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Are you passionate about creating unforgettable customer experiences while driving operational excellence? Join Sephora as a Customer Experience and Operations Manager, where you'll lead by example, inspire your team, and ensure every customer enjoys a remarkable visit. In this pivotal role, you'll coach and develop your team to meet both commercial and operational KPIs, while overseeing flawless cash management and stock operations. By analysing customer satisfaction and implementing actionable strategies, you'll work closely with middle management to continuously enhance the in-store experience. If you're ready to elevate store performance and deliver exceptional service every day, we'd love to meet you. Responsibilities Client Experience • Spend at least 50% of their time on the sales floor, leading the team towards creating memorable addictive Sephora experiences. • Craft a strategic vision for an omni-channel customer experience, collaborating across departments to amplify brand loyalty. • Leverage CRM strategies to cultivate long-lasting relationships with our clients, personalising communications using data-driven insights to ensure relevance. • Innovate our service offerings and Beauty Masterclasses to showcase Sephora's artistry and deepen the client's connection with our brand. • Analyse service metrics with precision to pinpoint strengths and opportunities, ensuring a consistently elevated client experience. • Proactively act on client feedback through targeted initiatives, boosting overall satisfaction and loyalty. • Curate unforgettable, personalised client journeys through tailored recommendations, making every visit uniquely Sephora. • Ensure the highest standards in client service, promptly addressing and resolving any concerns to build lasting loyalty. • Empower team members to navigate challenging situations, ensuring exceptional client satisfaction in every interaction. Operational Excellence • Oversee all day-to-day store operations, including cash and inventory management, ensuring full compliance with Sephora's policies and procedures. • Elevate efficiency in visual merchandising, cleanliness, and restocking to create an inviting and seamless shopping environment. • Optimise stockroom layout and workflow for peak efficiency, guiding and monitoring deliveries to meet company timelines and productivity targets. • Direct cash desk operations, ensuring accuracy and strict adherence to security protocols. • Implement comprehensive auditing procedures and swiftly resolve any discrepancies to maintain operational integrity. • Maintain optimal inventory levels, leveraging inventory management to fuel revenue growth and meet client demand. • Champion a culture of safety and wellbeing by upholding housekeeping and workplace hazard standards. • Lead the operational and cash desk teams, setting clear expectations and delivering targeted training on KPIs and best practices. Team Management • Facilitate training programs that empower Beauty Advisors and leadership with the skills and knowledge to excel. • Cultivate a collaborative, inclusive team environment that encourages open communication and synergy. • Monitor and elevate team effectiveness through regular performance check-ins and constructive feedback. • Partner with the Store Director on resource allocation, team scheduling, payroll, and maximizing team performance. • Lead workshops and peer learning sessions, promoting knowledge sharing and continuous team development. • Identify skill enhancement opportunities through targeted training initiatives, ensuring alignment with industry standards and Sephora's unique approach. • Develop future leaders who embody Sephora's values, fostering a culture of growth and opportunity. • Align team objectives with Sephora's broader strategy, ensuring every role contributes to our collective success. • Collaborate with the recruitment team to attract and onboard top talent who are passionate about beauty and client experience. • Inspire a high-performance sales culture, motivating boutique teams to exceed targets through shared goals and celebration of successes. • Champion a culture of excellence, centred on client satisfaction and aligned with Sephora's core values. • Drive strategic sales initiatives, leveraging data insights to inform decisions and adapt to evolving market trends. • Align marketing initiatives with client engagement strategies to ensure promotions are impactful and drive traffic. • Maximise Beauty Hub engagement through events, partnerships, and personalised experiences that boost interactions and appointment bookings. • Utilise sales analytics to identify performance gaps and refine sales strategies. • Create strong partnerships with our brand partners, elevating product offerings and co-creating impactful promotions. • Develop engaging masterclasses that showcase brand and Sephora expertise, positioning us as a leader in beauty education. Skills: • Extensive experience in client experience management, preferably within the retail or beauty sector. • Exceptional leadership, team management, and motivational abilities, with a proven track record of developing high-performing teams. • Deep understanding of retail operations, policies, and procedures, including inventory, cash management, and service excellence. • Outstanding communication, interpersonal, and conflict resolution skills, with a strong client-first approach. • Exceptional organisational and time-management skills to effectively manage priorities in a dynamic environment. • Proficiency in CRM systems, omni-channel strategies, and retail service models to enrich client engagement. • Analytical mindset with expertise in data analysis tools to assess KPIs and drive continuous improvement. • Advanced skills in digital tools and MS Office applications to streamline operations and enhance team collaboration. • Ability to collaborate effectively with cross-functional teams in a fast-paced, ever-evolving retail landscape. Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store. Here, you will find: • Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit • Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead • Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees. Sephora's stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
Jun 26, 2025
Full time
Type of contract: Permanent, Full Time 40h At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Are you passionate about creating unforgettable customer experiences while driving operational excellence? Join Sephora as a Customer Experience and Operations Manager, where you'll lead by example, inspire your team, and ensure every customer enjoys a remarkable visit. In this pivotal role, you'll coach and develop your team to meet both commercial and operational KPIs, while overseeing flawless cash management and stock operations. By analysing customer satisfaction and implementing actionable strategies, you'll work closely with middle management to continuously enhance the in-store experience. If you're ready to elevate store performance and deliver exceptional service every day, we'd love to meet you. Responsibilities Client Experience • Spend at least 50% of their time on the sales floor, leading the team towards creating memorable addictive Sephora experiences. • Craft a strategic vision for an omni-channel customer experience, collaborating across departments to amplify brand loyalty. • Leverage CRM strategies to cultivate long-lasting relationships with our clients, personalising communications using data-driven insights to ensure relevance. • Innovate our service offerings and Beauty Masterclasses to showcase Sephora's artistry and deepen the client's connection with our brand. • Analyse service metrics with precision to pinpoint strengths and opportunities, ensuring a consistently elevated client experience. • Proactively act on client feedback through targeted initiatives, boosting overall satisfaction and loyalty. • Curate unforgettable, personalised client journeys through tailored recommendations, making every visit uniquely Sephora. • Ensure the highest standards in client service, promptly addressing and resolving any concerns to build lasting loyalty. • Empower team members to navigate challenging situations, ensuring exceptional client satisfaction in every interaction. Operational Excellence • Oversee all day-to-day store operations, including cash and inventory management, ensuring full compliance with Sephora's policies and procedures. • Elevate efficiency in visual merchandising, cleanliness, and restocking to create an inviting and seamless shopping environment. • Optimise stockroom layout and workflow for peak efficiency, guiding and monitoring deliveries to meet company timelines and productivity targets. • Direct cash desk operations, ensuring accuracy and strict adherence to security protocols. • Implement comprehensive auditing procedures and swiftly resolve any discrepancies to maintain operational integrity. • Maintain optimal inventory levels, leveraging inventory management to fuel revenue growth and meet client demand. • Champion a culture of safety and wellbeing by upholding housekeeping and workplace hazard standards. • Lead the operational and cash desk teams, setting clear expectations and delivering targeted training on KPIs and best practices. Team Management • Facilitate training programs that empower Beauty Advisors and leadership with the skills and knowledge to excel. • Cultivate a collaborative, inclusive team environment that encourages open communication and synergy. • Monitor and elevate team effectiveness through regular performance check-ins and constructive feedback. • Partner with the Store Director on resource allocation, team scheduling, payroll, and maximizing team performance. • Lead workshops and peer learning sessions, promoting knowledge sharing and continuous team development. • Identify skill enhancement opportunities through targeted training initiatives, ensuring alignment with industry standards and Sephora's unique approach. • Develop future leaders who embody Sephora's values, fostering a culture of growth and opportunity. • Align team objectives with Sephora's broader strategy, ensuring every role contributes to our collective success. • Collaborate with the recruitment team to attract and onboard top talent who are passionate about beauty and client experience. • Inspire a high-performance sales culture, motivating boutique teams to exceed targets through shared goals and celebration of successes. • Champion a culture of excellence, centred on client satisfaction and aligned with Sephora's core values. • Drive strategic sales initiatives, leveraging data insights to inform decisions and adapt to evolving market trends. • Align marketing initiatives with client engagement strategies to ensure promotions are impactful and drive traffic. • Maximise Beauty Hub engagement through events, partnerships, and personalised experiences that boost interactions and appointment bookings. • Utilise sales analytics to identify performance gaps and refine sales strategies. • Create strong partnerships with our brand partners, elevating product offerings and co-creating impactful promotions. • Develop engaging masterclasses that showcase brand and Sephora expertise, positioning us as a leader in beauty education. Skills: • Extensive experience in client experience management, preferably within the retail or beauty sector. • Exceptional leadership, team management, and motivational abilities, with a proven track record of developing high-performing teams. • Deep understanding of retail operations, policies, and procedures, including inventory, cash management, and service excellence. • Outstanding communication, interpersonal, and conflict resolution skills, with a strong client-first approach. • Exceptional organisational and time-management skills to effectively manage priorities in a dynamic environment. • Proficiency in CRM systems, omni-channel strategies, and retail service models to enrich client engagement. • Analytical mindset with expertise in data analysis tools to assess KPIs and drive continuous improvement. • Advanced skills in digital tools and MS Office applications to streamline operations and enhance team collaboration. • Ability to collaborate effectively with cross-functional teams in a fast-paced, ever-evolving retail landscape. Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store. Here, you will find: • Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit • Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead • Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees. Sephora's stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
The Assistant Store Manager (ASM) support the Store Manager (SM) to achieve the store targets and KPIs. As Brand Ambassador, the ASM actively drive sales, especially with VIP customers, assist with merchandising, appointments organisation, forecasting and business analysis, He/She is responsible to support the Store Manager in bringing consistency, standards and sharing best practices amongst the team. The ASM act as second in command after the Store Manager, he/she is the first point of contact in the absence of the Store Manager. Job responsibilities Sales and business analysis • Manage to achieve and exceed set sales goals with relevant KPIs; including to ensure the constant use of virtual shopping and remote sales. • Contribute to the analysis and the elaboration of sales figures; • Maintain awareness of market trends in the luxury retail industry, understanding forthcoming customer initiatives and monitoring local competitors activities; • Support the execution of action plans based on market calendar for goal achievement; • Support the execution of Store' merchandising guidelines. Business Development, Marketing, CRM and Clienteling • Nurture, develop and maintain an excellent clients' network in local area; • Explore opportunities to engage and acquire new loyal high level customers; • Share best practices and engage with Store Manager and the Team to foster the elaboration Clienteling tools to better support the CRM and business development initiatives. • Propose initiatives which enhance existing relations with store partners and prestigious clients, promote clients loyalty and clients recruitment; • Contribute to a "top level" customer service, in all aspects, in order to meet effectively and in a timely manner any clientele requests: support the Store Manager with the management and the resolution of any critical situation related to the sales process or customer claims; • Support in the organisation of in-store appointments. Operations and Visual merchandising • Oversee the execution of the guidelines communicated by Visual Merchandising Manager; • Support the SM in maintaining Top Store standards that reflects the brand image and ways of operating at all time; Team relation • In SM absence, provide direction to Sales team as appropriate; • Consolidation and coordination of store activities: prepare for SM validation, the yearly calendar of initiatives (CRM / Top Store activities) and monthly sales team planning in accordance to the business needs and Department Managers monthly proposal. • Consolidate and coordinate team engagement activities to maximize profitable sales whilst ensuring all Fendi KPIs and guidelines are delivered; support the SM to foster the overall Fendi team spirit; (eg: upgrade morning briefing format, etc.) • Influence and lead by example in demonstrating role model behaviours and an in-depth knowledge of product; • Together with the Store Manager, foster teamwork, team spirit and standards in terms of quality of Customer Journey, grooming, behaviours and team efficiency; You may also be required to carry out any other duties within your capacity, which the Company may reasonably require. Profile • 10+ years' experience in Fashion/Luxury Sales • 5 years' experience in a Managerial role • Bachelor's or Master's Degree or equivalent • Excellent knowledge of Microsoft pack office • Fluent in English, another language would be a plus • Manages his/ her image standards at a high level • Excellent communication skills • Strong selling skills with a customer orientated mindset • Entrepreneurial mind-set, self-starter and able to deal with ambiguity • Excellent interpersonal and ability to develop strong relationships with people • Able to demonstrate leadership, confidence, resilience and professionalism • Strong organisation skills and ability to multitask in a fast pace environment • Goal oriented approach and driven for results • Analytical mindset • Strong knowledge and/or interest for fashion/luxury industry The FendiMaison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendiboutique - a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style. Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear. In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
Jun 13, 2025
Full time
The Assistant Store Manager (ASM) support the Store Manager (SM) to achieve the store targets and KPIs. As Brand Ambassador, the ASM actively drive sales, especially with VIP customers, assist with merchandising, appointments organisation, forecasting and business analysis, He/She is responsible to support the Store Manager in bringing consistency, standards and sharing best practices amongst the team. The ASM act as second in command after the Store Manager, he/she is the first point of contact in the absence of the Store Manager. Job responsibilities Sales and business analysis • Manage to achieve and exceed set sales goals with relevant KPIs; including to ensure the constant use of virtual shopping and remote sales. • Contribute to the analysis and the elaboration of sales figures; • Maintain awareness of market trends in the luxury retail industry, understanding forthcoming customer initiatives and monitoring local competitors activities; • Support the execution of action plans based on market calendar for goal achievement; • Support the execution of Store' merchandising guidelines. Business Development, Marketing, CRM and Clienteling • Nurture, develop and maintain an excellent clients' network in local area; • Explore opportunities to engage and acquire new loyal high level customers; • Share best practices and engage with Store Manager and the Team to foster the elaboration Clienteling tools to better support the CRM and business development initiatives. • Propose initiatives which enhance existing relations with store partners and prestigious clients, promote clients loyalty and clients recruitment; • Contribute to a "top level" customer service, in all aspects, in order to meet effectively and in a timely manner any clientele requests: support the Store Manager with the management and the resolution of any critical situation related to the sales process or customer claims; • Support in the organisation of in-store appointments. Operations and Visual merchandising • Oversee the execution of the guidelines communicated by Visual Merchandising Manager; • Support the SM in maintaining Top Store standards that reflects the brand image and ways of operating at all time; Team relation • In SM absence, provide direction to Sales team as appropriate; • Consolidation and coordination of store activities: prepare for SM validation, the yearly calendar of initiatives (CRM / Top Store activities) and monthly sales team planning in accordance to the business needs and Department Managers monthly proposal. • Consolidate and coordinate team engagement activities to maximize profitable sales whilst ensuring all Fendi KPIs and guidelines are delivered; support the SM to foster the overall Fendi team spirit; (eg: upgrade morning briefing format, etc.) • Influence and lead by example in demonstrating role model behaviours and an in-depth knowledge of product; • Together with the Store Manager, foster teamwork, team spirit and standards in terms of quality of Customer Journey, grooming, behaviours and team efficiency; You may also be required to carry out any other duties within your capacity, which the Company may reasonably require. Profile • 10+ years' experience in Fashion/Luxury Sales • 5 years' experience in a Managerial role • Bachelor's or Master's Degree or equivalent • Excellent knowledge of Microsoft pack office • Fluent in English, another language would be a plus • Manages his/ her image standards at a high level • Excellent communication skills • Strong selling skills with a customer orientated mindset • Entrepreneurial mind-set, self-starter and able to deal with ambiguity • Excellent interpersonal and ability to develop strong relationships with people • Able to demonstrate leadership, confidence, resilience and professionalism • Strong organisation skills and ability to multitask in a fast pace environment • Goal oriented approach and driven for results • Analytical mindset • Strong knowledge and/or interest for fashion/luxury industry The FendiMaison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendiboutique - a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style. Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear. In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.