Hydrasun is a recognised market leader in the provision of integrated fluid transfer, power and control solutions. We are focused on supporting the energy transition through our work in the oil and gas, renewable energy, general industrial and marine industries worldwide. We are recruiting for a Customer Service Advisor to join our Glasgow branch. This is an excellent opportunity for a customer-focused professional to become part of a highly regarded technical business operating across a diverse range of industries. Working closely with customers and internal departments, you will play a key role in delivering exceptional service, processing enquiries, generating quotations, and ensuring customer requirements are fulfilled accurately and efficiently. The successful candidate will thrive in a fast-paced environment, demonstrate strong communication and organisational skills, and be committed to delivering outstanding customer service whilst identifying opportunities to support sales growth. Essential Experience, Qualifications and Competencies Previous experience within an internal sales, customer service, account management or commercial environment. Excellent verbal and written communication skills. Strong attention to detail and accuracy. Ability to build effective relationships with customers and colleagues. Good organisational and workload planning skills. Competent in the use of Microsoft Office applications, including Word and Excel. Proactive approach with the ability to use initiative and work effectively as part of a team. Educated to Standard Grade level (or equivalent), including English and Mathematics. Desirable Experience, Qualifications and Competencies Experience working within an engineering, industrial, manufacturing, oil and gas, or technical product environment. Knowledge of ERP systems. S/NVQ Level 2 or 3 in Customer Service. Familiarity with Hydrasun products and services. Responsibilities include but are not limited to: Responding to customer enquiries in a professional and timely manner. Preparing and issuing quotations in accordance with company pricing structures and customer agreements. Processing customer orders through the ERP system, ensuring accuracy and completeness. Reviewing orders to ensure compliance with quotations and agreed delivery commitments. Liaising with customers regarding order progress, delivery schedules and product availability. Building strong customer relationships and delivering a high standard of customer care. Identifying opportunities to promote additional products, services and solutions. Working closely with internal departments including Purchasing, Stores, Engineering, Workshop, Dispatch and Accounts to ensure customer requirements are met. Supporting the achievement of branch and departmental objectives. Adhering to Hydrasun's Quality and HSE Management Systems and procedures. Why Join Hydrasun Join a market-leading engineering and technology business. Be part of a collaborative and supportive team environment. Develop your commercial and technical knowledge across multiple industries. Opportunity to contribute directly to customer success and business growth. Competitive salary and benefits package. Hydrasun are committed to being an equal opportunities employer, and no applicant will receive less favorable treatment, either directly or indirectly, during the recruitment process or during their employment as a result of a protected characteristic as defined by the Equality Act 2010. In order to apply for this vacancy, please complete the fields below and upload your CV. We respectfully request No Agency submissions, approaches or enquiries.
Jul 25, 2026
Full time
Hydrasun is a recognised market leader in the provision of integrated fluid transfer, power and control solutions. We are focused on supporting the energy transition through our work in the oil and gas, renewable energy, general industrial and marine industries worldwide. We are recruiting for a Customer Service Advisor to join our Glasgow branch. This is an excellent opportunity for a customer-focused professional to become part of a highly regarded technical business operating across a diverse range of industries. Working closely with customers and internal departments, you will play a key role in delivering exceptional service, processing enquiries, generating quotations, and ensuring customer requirements are fulfilled accurately and efficiently. The successful candidate will thrive in a fast-paced environment, demonstrate strong communication and organisational skills, and be committed to delivering outstanding customer service whilst identifying opportunities to support sales growth. Essential Experience, Qualifications and Competencies Previous experience within an internal sales, customer service, account management or commercial environment. Excellent verbal and written communication skills. Strong attention to detail and accuracy. Ability to build effective relationships with customers and colleagues. Good organisational and workload planning skills. Competent in the use of Microsoft Office applications, including Word and Excel. Proactive approach with the ability to use initiative and work effectively as part of a team. Educated to Standard Grade level (or equivalent), including English and Mathematics. Desirable Experience, Qualifications and Competencies Experience working within an engineering, industrial, manufacturing, oil and gas, or technical product environment. Knowledge of ERP systems. S/NVQ Level 2 or 3 in Customer Service. Familiarity with Hydrasun products and services. Responsibilities include but are not limited to: Responding to customer enquiries in a professional and timely manner. Preparing and issuing quotations in accordance with company pricing structures and customer agreements. Processing customer orders through the ERP system, ensuring accuracy and completeness. Reviewing orders to ensure compliance with quotations and agreed delivery commitments. Liaising with customers regarding order progress, delivery schedules and product availability. Building strong customer relationships and delivering a high standard of customer care. Identifying opportunities to promote additional products, services and solutions. Working closely with internal departments including Purchasing, Stores, Engineering, Workshop, Dispatch and Accounts to ensure customer requirements are met. Supporting the achievement of branch and departmental objectives. Adhering to Hydrasun's Quality and HSE Management Systems and procedures. Why Join Hydrasun Join a market-leading engineering and technology business. Be part of a collaborative and supportive team environment. Develop your commercial and technical knowledge across multiple industries. Opportunity to contribute directly to customer success and business growth. Competitive salary and benefits package. Hydrasun are committed to being an equal opportunities employer, and no applicant will receive less favorable treatment, either directly or indirectly, during the recruitment process or during their employment as a result of a protected characteristic as defined by the Equality Act 2010. In order to apply for this vacancy, please complete the fields below and upload your CV. We respectfully request No Agency submissions, approaches or enquiries.
The Customer Service Advisor is responsible for managing processes, activities, and resources within the Hydrasun Internal Sales department to maximise performance and deliver results across: Achievement of Branch KPIs. Timely receipt and processing of customer enquiries. Pricing, preparation, and issue of quotations. Receipt and processing of customer orders. Customer care and after-sales support. Effective liaison with Customer Account Managers, Hydrasun departments, and branch locations. Key Responsibilities Continuous improvement, compliance with company HSE, Quality, and HR policies, and focus on personal and departmental development are expected at all times. Customer Enquiries Operate an effective process for receiving and managing customer enquiries. Deliver high standards of customer service through strong product, process, and customer care knowledge. Support and coach colleagues where required. Ensure compliance with ERP system input requirements. Control departmental costs within agreed budgets. Participate in daily production and delivery scheduling meetings. Quotations Prepare quotations using approved pricing and discount structures. Maintain account margins at or above budget levels and maximise opportunities for additional revenue through services such as freight and premium working. Provide accurate and timely responses to customer enquiries. Effectively manage sales opportunities using Live and Lost Enquiry reporting. Order Processing Review customer orders to ensure alignment with quotations and operational commitments. Enter orders into the ERP system accurately and on time, providing sufficient information for downstream departments. Customer Service & After-Sales Support Provide customers with timely and accurate information regarding orders and enquiries. Maintain processes to track and report outstanding orders, including frame agreements and long-term contracts. Resource Management Support management of the internal sales team, including performance reviews, objective setting, training, disciplinary, and grievance processes in line with company procedures. Promote compliance with the Company's HSE and Quality Management Systems. Assist with internal and external audits and budgeting activities. Qualifications (Desirable) Sales, Marketing, or Commercial qualification. Technical or product-related qualification. Experience Effective planning and organisation to achieve objectives. Understanding of key supplier relationships and organisational structures. Skills & Behaviours Excellent written and verbal communication skills. Strong presentation, leadership, and motivational abilities. Good technical knowledge of the Hydrasun product range. High levels of drive, energy, enthusiasm, and commitment to customer service. Competent user of Microsoft Excel, Word, databases, and other business systems. About Hydrasun Hydrasun is a leading international provider of integrated fluid transfer, power, and control solutions serving a wide range of industries worldwide. As part of D2Zero, we apply our expertise and innovation to support the transition to a new energy future. Built on the principles of engagement, accountability, communication, and teamwork, we empower our people to drive positive change for our customers, industry, and clean energy future. Headquartered in Aberdeen, Scotland, Hydrasun operates throughout the UK and in strategic locations across Europe, Asia, the Middle East, Africa, North America, and South America. Equal Opportunities Hydrasun is proud to be an equal opportunity employer committed to diversity and inclusion. All suitably qualified applicants will be considered based on skills, experience, and ability, regardless of background.
Jul 23, 2026
Full time
The Customer Service Advisor is responsible for managing processes, activities, and resources within the Hydrasun Internal Sales department to maximise performance and deliver results across: Achievement of Branch KPIs. Timely receipt and processing of customer enquiries. Pricing, preparation, and issue of quotations. Receipt and processing of customer orders. Customer care and after-sales support. Effective liaison with Customer Account Managers, Hydrasun departments, and branch locations. Key Responsibilities Continuous improvement, compliance with company HSE, Quality, and HR policies, and focus on personal and departmental development are expected at all times. Customer Enquiries Operate an effective process for receiving and managing customer enquiries. Deliver high standards of customer service through strong product, process, and customer care knowledge. Support and coach colleagues where required. Ensure compliance with ERP system input requirements. Control departmental costs within agreed budgets. Participate in daily production and delivery scheduling meetings. Quotations Prepare quotations using approved pricing and discount structures. Maintain account margins at or above budget levels and maximise opportunities for additional revenue through services such as freight and premium working. Provide accurate and timely responses to customer enquiries. Effectively manage sales opportunities using Live and Lost Enquiry reporting. Order Processing Review customer orders to ensure alignment with quotations and operational commitments. Enter orders into the ERP system accurately and on time, providing sufficient information for downstream departments. Customer Service & After-Sales Support Provide customers with timely and accurate information regarding orders and enquiries. Maintain processes to track and report outstanding orders, including frame agreements and long-term contracts. Resource Management Support management of the internal sales team, including performance reviews, objective setting, training, disciplinary, and grievance processes in line with company procedures. Promote compliance with the Company's HSE and Quality Management Systems. Assist with internal and external audits and budgeting activities. Qualifications (Desirable) Sales, Marketing, or Commercial qualification. Technical or product-related qualification. Experience Effective planning and organisation to achieve objectives. Understanding of key supplier relationships and organisational structures. Skills & Behaviours Excellent written and verbal communication skills. Strong presentation, leadership, and motivational abilities. Good technical knowledge of the Hydrasun product range. High levels of drive, energy, enthusiasm, and commitment to customer service. Competent user of Microsoft Excel, Word, databases, and other business systems. About Hydrasun Hydrasun is a leading international provider of integrated fluid transfer, power, and control solutions serving a wide range of industries worldwide. As part of D2Zero, we apply our expertise and innovation to support the transition to a new energy future. Built on the principles of engagement, accountability, communication, and teamwork, we empower our people to drive positive change for our customers, industry, and clean energy future. Headquartered in Aberdeen, Scotland, Hydrasun operates throughout the UK and in strategic locations across Europe, Asia, the Middle East, Africa, North America, and South America. Equal Opportunities Hydrasun is proud to be an equal opportunity employer committed to diversity and inclusion. All suitably qualified applicants will be considered based on skills, experience, and ability, regardless of background.
Due to continued growth, we are recruiting for a Customer Service professional to join our Teesside-based Customer Service team. This opportunity is ideal for a technically minded sales professional who enjoys managing customer relationships, providing technical product support and delivering commercially sound solutions in a fast-paced, customer-driven environment. Please note a strong Technical understanding of Hydrasun products will be highly beneficial to success in this role, but this is not essential as full training will be provided. This role would suit a proactive applicant, with excellent communication skills who is looking to broaden thier skills and experience. The Role Reporting to the Sales Manager, you will be responsible for managing customer enquiries from initial quotation through to order fulfilment and delivery. You will ensure enquiries are processed accurately, efficiently and compliantly, while maintaining a strong focus on service quality, value for money and customer satisfaction. You will balance speed of response with attention to detail, demonstrating strong planning, prioritisation and accountability while managing a varied workload. Key Responsibilities • Processing technical sales enquiries and preparing accurate, competitive quotations • Providing technical advice on product and supplier selection aligned to customer requirements and Hydrasun strategy • Building and maintaining strong customer relationships to drive enquiry-to-order conversion, margin and revenue • Managing live orders, expediting where required to meet delivery commitments • Reviewing technical specifications and documentation to ensure compliance • Identifying opportunities to add value through additional products and services • Working collaboratively with internal teams across engineering, procurement and operations • Supporting continuous improvement initiatives and contributing to a strong team culture • Adhering to Hydrasun quality, HSEQ and compliance standards at all times What We re Looking For Essential experience includes a background in customer support, strong customer-facing capability, excellent verbal and written communication skills, high attention to detail, strong organisational skills and competence using Microsoft Office applications. A proactive, motivated and flexible approach is critical to success in this role. Desirable experience includes exposure to hydraulic, instrumentation or fluid transfer products, knowledge of fittings, hoses, valves and flanges, basic engineering understanding, ERP system experience and formal sales or customer service qualifications such as NVQ Level 3 in Customer Services. Our Benefits Private Medical Insurance Life Assurance Cycle to Work Range of Health & Wellbeing packages Income Protection Scheme Why Join Hydrasun Hydrasun offers the opportunity to work within a market-leading engineering business, a supportive and collaborative team environment, clear development and career progression opportunities, and exposure to technically challenging and rewarding customer projects. For more information regarding this vacancy, please contact our Recruitment Team. Hydrasun is committed to being an equal opportunities employer. No agency enquiries or submissions, please.
May 03, 2026
Full time
Due to continued growth, we are recruiting for a Customer Service professional to join our Teesside-based Customer Service team. This opportunity is ideal for a technically minded sales professional who enjoys managing customer relationships, providing technical product support and delivering commercially sound solutions in a fast-paced, customer-driven environment. Please note a strong Technical understanding of Hydrasun products will be highly beneficial to success in this role, but this is not essential as full training will be provided. This role would suit a proactive applicant, with excellent communication skills who is looking to broaden thier skills and experience. The Role Reporting to the Sales Manager, you will be responsible for managing customer enquiries from initial quotation through to order fulfilment and delivery. You will ensure enquiries are processed accurately, efficiently and compliantly, while maintaining a strong focus on service quality, value for money and customer satisfaction. You will balance speed of response with attention to detail, demonstrating strong planning, prioritisation and accountability while managing a varied workload. Key Responsibilities • Processing technical sales enquiries and preparing accurate, competitive quotations • Providing technical advice on product and supplier selection aligned to customer requirements and Hydrasun strategy • Building and maintaining strong customer relationships to drive enquiry-to-order conversion, margin and revenue • Managing live orders, expediting where required to meet delivery commitments • Reviewing technical specifications and documentation to ensure compliance • Identifying opportunities to add value through additional products and services • Working collaboratively with internal teams across engineering, procurement and operations • Supporting continuous improvement initiatives and contributing to a strong team culture • Adhering to Hydrasun quality, HSEQ and compliance standards at all times What We re Looking For Essential experience includes a background in customer support, strong customer-facing capability, excellent verbal and written communication skills, high attention to detail, strong organisational skills and competence using Microsoft Office applications. A proactive, motivated and flexible approach is critical to success in this role. Desirable experience includes exposure to hydraulic, instrumentation or fluid transfer products, knowledge of fittings, hoses, valves and flanges, basic engineering understanding, ERP system experience and formal sales or customer service qualifications such as NVQ Level 3 in Customer Services. Our Benefits Private Medical Insurance Life Assurance Cycle to Work Range of Health & Wellbeing packages Income Protection Scheme Why Join Hydrasun Hydrasun offers the opportunity to work within a market-leading engineering business, a supportive and collaborative team environment, clear development and career progression opportunities, and exposure to technically challenging and rewarding customer projects. For more information regarding this vacancy, please contact our Recruitment Team. Hydrasun is committed to being an equal opportunities employer. No agency enquiries or submissions, please.
