This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. About Us NALA is building Payments for the Next Billion. Faster, smarter, and fairer transfers for everyone. Since 2022, we've grown our business 120x, grown the team from 9 to 150+, raised $50M+ from top-tier investors, and were named to the Forbes Fintech 50 in 2025. We operate two core products: NALA , our consumer app making cross-border payments cheaper, faster and more reliable for the global diaspora. Allowing users to send money from the UK, US and EU to Africa and Asia. Rafiki , our B2B payments infrastructure, is powering global payments. Our team includes alumni from Wise, Stripe, Monzo, Revolut, and CashApp - operators who've scaled world-class products. We act with urgency, think deeply, and put our customers first always. At NALA, this isn't just a job. It's ownership, impact, and the chance to change global payments forever. Join us in building Payments for the Next Billion ( text=When I started building NALA,are more urgent than ever.). Your Mission As a Customer Success Manager at Rafiki (by NALA), you will play a pivotal role in helping our clients harness Africa's leading cross-border payments API to streamline financial processes, optimise FX capabilities, and drive revenue growth. By providing exceptional support and expert guidance, you will ensure customers unlock the full potential of our solutions, contributing to their success and Rafiki's mission to transform global financial operations. Requirements Your Responsibilities in this Role Support onboarding for new clients, ensuring efficient platform setup and delivering comprehensive training sessions to ensure clients are well-equipped to use our product effectively. Serve as the primary point of contact for client inquiries, swiftly addressing and resolving issues to ensure a smooth customer experience and maintain a high level of satisfaction. Monitor key client health metrics and proactively identify potential risks to retention. Implement strategies to mitigate these risks, identify upsell opportunities, and ensure client success, driving revenue growth. Build and maintain strong relationships with key stakeholders within client organisations, ensuring alignment with their goals and fostering long-term partnerships to maximise the value of Rafiki's solutions. Collect and analyse client feedback to identify emerging trends and pain points. Advocate for client-driven product enhancements by collaborating with internal teams to drive continuous improvement in the platform. Monitor product usage and identify opportunities to increase client engagement with additional features, enhancing their operational efficiencies and ensuring they fully leverage Rafiki's platform. Provide tailored strategic insights and recommendations to clients, aligning Rafiki's services with their specific business goals to maximise outcomes and overall satisfaction. Support the Treasury team by facilitating client trades, providing real-time exchange rates, and advising clients on the best strategies for optimising cross-border transactions and managing FX costs. Must-have requirements 5+ years of experience in Customer Success, Account Management, or a similar client-facing role, ideally within the financial services, banking, or fintech industry. Customer-focused mindset with the ability to anticipate client needs and drive success through tailored solutions. Excellent communication skills, able to engage with stakeholders at all levels and explain complex concepts clearly. Strong problem-solving and analytical abilities, with a track record of identifying challenges and offering proactive solutions. Experience working with technical teams to integrate and optimise SaaS or API-based platforms. Detail-oriented, able to manage multiple client accounts and balance day-to-day support with strategic initiatives. Ability to identify upsell opportunities and drive client engagement with new features or services. Experience creating client-facing documentation or training resources, with the ability to explain complex topics to non-technical clients. Nice to have requirements Payments experience (cross-border payments, FX, or treasury) is a nice-to-have, but not essential. Experience working with financial data, exchange rates, or treasury management systems to help clients optimise transactions. Interview Process First Stage Interview with our Senior Talent Partner to assess experience and skill alignment for the role (30 minutes) Second Stage Interview with our Head of Sales to discuss your approach to driving customer retention and satisfaction (45 minute) Third Stage Interview with a team member to explore how you approach customer success and collaboration (30 minutes) Final Interview with our COO to discuss your vision for the role and cultural fit (30 minutes) Benefits UK / EU / Kenya: 27 Days Off Plus UK Bank Holidays : Take the time to decompress. Working at a startup is hard! Birthday Leave: Celebrate your special day with a bonus day off to take off in that month. Enhanced Parental Leave - We offer 16 weeks of full pay for the primary caregiver and 4 weeks of full pay for the secondary caregiver (After a 6-month probationary period) Global Workspace : Get access to WeWork locations worldwide. Learning Budget : Fuel your growth with $1000 annually for learning and development. For people who come to our London office, we also have the below extra benefits: Sarabi : Themed snacks and Friday lunch focused on building great working relationships with the team. Monthly Socials : Join fun social events every month for great times. Free Coffee : Enjoy barista-style coffee at your fingertips. Kenya 23 Days Off Plus Kenyan Bank Holidays: Take the time to decompress. Working at a startup is hard! Private Medical: Coverage for you and your dependents (optionally) from day one! Birthday Leave: Celebrate your special day with a bonus day off to take off in that month Learning Budget: Fuel your growth with $1000 annually for learning and development. Free Lunch : Every day - that's it! Monthly Birthday Party: Join fun social events every month to celebrate achievements, milestones and birthdays across the month Ready to make an impact? If you're passionate about customer success, have a proven track record in the financial services industry, and are excited to help clients optimise their cross-border payments and financial processes, we want to hear from you. Apply now to join Rafiki and help shape the future of global payments!
Jul 31, 2025
Full time
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. About Us NALA is building Payments for the Next Billion. Faster, smarter, and fairer transfers for everyone. Since 2022, we've grown our business 120x, grown the team from 9 to 150+, raised $50M+ from top-tier investors, and were named to the Forbes Fintech 50 in 2025. We operate two core products: NALA , our consumer app making cross-border payments cheaper, faster and more reliable for the global diaspora. Allowing users to send money from the UK, US and EU to Africa and Asia. Rafiki , our B2B payments infrastructure, is powering global payments. Our team includes alumni from Wise, Stripe, Monzo, Revolut, and CashApp - operators who've scaled world-class products. We act with urgency, think deeply, and put our customers first always. At NALA, this isn't just a job. It's ownership, impact, and the chance to change global payments forever. Join us in building Payments for the Next Billion ( text=When I started building NALA,are more urgent than ever.). Your Mission As a Customer Success Manager at Rafiki (by NALA), you will play a pivotal role in helping our clients harness Africa's leading cross-border payments API to streamline financial processes, optimise FX capabilities, and drive revenue growth. By providing exceptional support and expert guidance, you will ensure customers unlock the full potential of our solutions, contributing to their success and Rafiki's mission to transform global financial operations. Requirements Your Responsibilities in this Role Support onboarding for new clients, ensuring efficient platform setup and delivering comprehensive training sessions to ensure clients are well-equipped to use our product effectively. Serve as the primary point of contact for client inquiries, swiftly addressing and resolving issues to ensure a smooth customer experience and maintain a high level of satisfaction. Monitor key client health metrics and proactively identify potential risks to retention. Implement strategies to mitigate these risks, identify upsell opportunities, and ensure client success, driving revenue growth. Build and maintain strong relationships with key stakeholders within client organisations, ensuring alignment with their goals and fostering long-term partnerships to maximise the value of Rafiki's solutions. Collect and analyse client feedback to identify emerging trends and pain points. Advocate for client-driven product enhancements by collaborating with internal teams to drive continuous improvement in the platform. Monitor product usage and identify opportunities to increase client engagement with additional features, enhancing their operational efficiencies and ensuring they fully leverage Rafiki's platform. Provide tailored strategic insights and recommendations to clients, aligning Rafiki's services with their specific business goals to maximise outcomes and overall satisfaction. Support the Treasury team by facilitating client trades, providing real-time exchange rates, and advising clients on the best strategies for optimising cross-border transactions and managing FX costs. Must-have requirements 5+ years of experience in Customer Success, Account Management, or a similar client-facing role, ideally within the financial services, banking, or fintech industry. Customer-focused mindset with the ability to anticipate client needs and drive success through tailored solutions. Excellent communication skills, able to engage with stakeholders at all levels and explain complex concepts clearly. Strong problem-solving and analytical abilities, with a track record of identifying challenges and offering proactive solutions. Experience working with technical teams to integrate and optimise SaaS or API-based platforms. Detail-oriented, able to manage multiple client accounts and balance day-to-day support with strategic initiatives. Ability to identify upsell opportunities and drive client engagement with new features or services. Experience creating client-facing documentation or training resources, with the ability to explain complex topics to non-technical clients. Nice to have requirements Payments experience (cross-border payments, FX, or treasury) is a nice-to-have, but not essential. Experience working with financial data, exchange rates, or treasury management systems to help clients optimise transactions. Interview Process First Stage Interview with our Senior Talent Partner to assess experience and skill alignment for the role (30 minutes) Second Stage Interview with our Head of Sales to discuss your approach to driving customer retention and satisfaction (45 minute) Third Stage Interview with a team member to explore how you approach customer success and collaboration (30 minutes) Final Interview with our COO to discuss your vision for the role and cultural fit (30 minutes) Benefits UK / EU / Kenya: 27 Days Off Plus UK Bank Holidays : Take the time to decompress. Working at a startup is hard! Birthday Leave: Celebrate your special day with a bonus day off to take off in that month. Enhanced Parental Leave - We offer 16 weeks of full pay for the primary caregiver and 4 weeks of full pay for the secondary caregiver (After a 6-month probationary period) Global Workspace : Get access to WeWork locations worldwide. Learning Budget : Fuel your growth with $1000 annually for learning and development. For people who come to our London office, we also have the below extra benefits: Sarabi : Themed snacks and Friday lunch focused on building great working relationships with the team. Monthly Socials : Join fun social events every month for great times. Free Coffee : Enjoy barista-style coffee at your fingertips. Kenya 23 Days Off Plus Kenyan Bank Holidays: Take the time to decompress. Working at a startup is hard! Private Medical: Coverage for you and your dependents (optionally) from day one! Birthday Leave: Celebrate your special day with a bonus day off to take off in that month Learning Budget: Fuel your growth with $1000 annually for learning and development. Free Lunch : Every day - that's it! Monthly Birthday Party: Join fun social events every month to celebrate achievements, milestones and birthdays across the month Ready to make an impact? If you're passionate about customer success, have a proven track record in the financial services industry, and are excited to help clients optimise their cross-border payments and financial processes, we want to hear from you. Apply now to join Rafiki and help shape the future of global payments!
Our Mission At Rafiki, we're building Africa's most reliable payment infrastructure for global businesses. Payment reliability is one of the most critical challenges for businesses operating across Africa. We've seen this firsthand through our own NALA App and consistently hear the same pain points from users of platforms like LemFi, TapTapSend, SendWave, and Wise. Rafiki exists to solve this problem-once and for all. In just 12 months, Rafiki has grown from a 3-person team to 27, driven by strong demand from Africa's business community. We've processed multi-million dollar disbursements in our first 3 months, and we're just getting started. Now, we're looking for a Lead Backend Engineer to help us scale our systems and infrastructure as we enter this next phase of growth. Your mission As a Lead Backend Engineer, you'll play a key role in shaping Rafiki's backend architecture and ensuring we continue to deliver reliable, high-performing payment infrastructure. You'll lead critical engineering efforts, mentor teammates, and work closely with cross-functional teams. In your first few months, you'll take the lead on projects like: Scaling Treasury Tooling Build internal tools that give our traders and treasury ops teams real-time visibility into balances, flows, and provider allocations-empowering faster and smarter funding decisions across markets. Upgrading Finance Infrastructure Help design and implement a scalable ledger and reconciliation system to bring accuracy, auditability, and automation to FX, disbursements, and collections. Launching New Financial Products Develop backend infrastructure for innovative products like post-funding models, credit lines, and client settlement in hard currencies, while Rafiki manages FX risk and liquidity. Your responsibilities in this role Beyond those initial projects, you'll also: Lead the development of Go-based backend services, ensuring high performance, reliability, and scalability Design and evolve our customer-facing APIs, powering integrations that allow clients to send, receive, and convert funds seamlessly Build modular systems that enable rapid expansion into new markets with diverse regulatory and operational requirements Implement critical compliance functionality, including KYB, identity verification, AML, and fraud detection Automate operational workflows and partner failover systems to minimise downtime and support overhead Use data and insights to drive product and engineering decisions Mentor engineers, drive technical excellence, and contribute to a strong engineering culture ️ Our Tech Stack Services are written in Go, deployed in AWS ECS and communicate with our app with gRPC Our app is written in Dart with Flutter and is available on both Android and iOS Our NALA for Business product is web-only and written in React and TypeScript. We use Postgres, Kafka, Redis and Vault We use and leverage AWS as much as possible, and we manage it with Terraform We write unit and integration tests, do code reviews and deploy multiple times a day We use Agile frameworks and also use Jira to manage How You Work Design-First Thinking You value clarity before code. You love making architecture diagrams, writing RFCs, and visualising systems. You prefer collaborative planning over jumping straight into implementation and you guide others to do the same. Stakeholder-Driven but Critical You're confident gathering requirements and probing for clarity. You challenge proposals that don't make technical sense, working with PMs and stakeholders to shape robust, realistic solutions. Quality Code Advocate You care deeply about design patterns, single responsibility principles, reusable code, and great API design. You write testable, maintainable systems and expect the same from those around you. ️ Pragmatic and Strategic You know when to build for the long-term and when to cut corners responsibly. You're comfortable with some technical debt, if there's a plan to resolve it and you push back when shortcuts put the product at risk. You communicate trade-offs clearly and diplomatically. Must have job requirements You have at least 5+ years of experience building highly reliable and scalable backend services in Go You have worked in a scale / start-up environment and enjoy delivering awesome products quickly Experience with RDBMSs such as Postgres, MySQL etc. Experience with message-brokers technologies such as Kafka, RabbitMQ etc, working within event-driven architectures. You have excellent knowledge of the best practices in designing, developing and deploying those services in a cloud environment You have experience working asynchronously with global teams using tools like Slack/Teams/Jira as well as other modern communication systems Passionate about our product and the mission that we are on You are fluent in written and spoken English Nice to have job requirements You have experience working in Fintech and Payments You have experience working in a tech startup Experience in infosec Experience in creating robust, well-polished and documented server-to-server APIs for customers access (E.g. REST/GraphQL) ️Benefits UK / EU / Remote, we have the following benefits: 35 Days Off : Enjoy an amazing 35 days of holidays to unwind and explore. (27 days + 8 Bank holidays in the UK). Birthday Leave: Celebrate your special day with a bonus day off to take off in that month. Enhanced Parental Leave - We offer 16 weeks of full pay for the primary caregiver and 4 weeks of full pay for the secondary caregiver (After a 6-month probationary period) Global Workspace : Get access to WeWork locations worldwide. Learning Budget : Fuel your growth with $1000 annually for learning and development. For people who come to our London office; Hybrid Working : We work in our Canary Wharf Office three days a week (Monday, Wednesday, Thursday and Friday). Sarabi : Themed snacks and Friday lunch focused on building great working relationships with the team. Monthly Socials : Join fun social events every month for great times. Free Coffee : Enjoy barista-style coffee at your fingertips.
Jul 23, 2025
Full time
Our Mission At Rafiki, we're building Africa's most reliable payment infrastructure for global businesses. Payment reliability is one of the most critical challenges for businesses operating across Africa. We've seen this firsthand through our own NALA App and consistently hear the same pain points from users of platforms like LemFi, TapTapSend, SendWave, and Wise. Rafiki exists to solve this problem-once and for all. In just 12 months, Rafiki has grown from a 3-person team to 27, driven by strong demand from Africa's business community. We've processed multi-million dollar disbursements in our first 3 months, and we're just getting started. Now, we're looking for a Lead Backend Engineer to help us scale our systems and infrastructure as we enter this next phase of growth. Your mission As a Lead Backend Engineer, you'll play a key role in shaping Rafiki's backend architecture and ensuring we continue to deliver reliable, high-performing payment infrastructure. You'll lead critical engineering efforts, mentor teammates, and work closely with cross-functional teams. In your first few months, you'll take the lead on projects like: Scaling Treasury Tooling Build internal tools that give our traders and treasury ops teams real-time visibility into balances, flows, and provider allocations-empowering faster and smarter funding decisions across markets. Upgrading Finance Infrastructure Help design and implement a scalable ledger and reconciliation system to bring accuracy, auditability, and automation to FX, disbursements, and collections. Launching New Financial Products Develop backend infrastructure for innovative products like post-funding models, credit lines, and client settlement in hard currencies, while Rafiki manages FX risk and liquidity. Your responsibilities in this role Beyond those initial projects, you'll also: Lead the development of Go-based backend services, ensuring high performance, reliability, and scalability Design and evolve our customer-facing APIs, powering integrations that allow clients to send, receive, and convert funds seamlessly Build modular systems that enable rapid expansion into new markets with diverse regulatory and operational requirements Implement critical compliance functionality, including KYB, identity verification, AML, and fraud detection Automate operational workflows and partner failover systems to minimise downtime and support overhead Use data and insights to drive product and engineering decisions Mentor engineers, drive technical excellence, and contribute to a strong engineering culture ️ Our Tech Stack Services are written in Go, deployed in AWS ECS and communicate with our app with gRPC Our app is written in Dart with Flutter and is available on both Android and iOS Our NALA for Business product is web-only and written in React and TypeScript. We use Postgres, Kafka, Redis and Vault We use and leverage AWS as much as possible, and we manage it with Terraform We write unit and integration tests, do code reviews and deploy multiple times a day We use Agile frameworks and also use Jira to manage How You Work Design-First Thinking You value clarity before code. You love making architecture diagrams, writing RFCs, and visualising systems. You prefer collaborative planning over jumping straight into implementation and you guide others to do the same. Stakeholder-Driven but Critical You're confident gathering requirements and probing for clarity. You challenge proposals that don't make technical sense, working with PMs and stakeholders to shape robust, realistic solutions. Quality Code Advocate You care deeply about design patterns, single responsibility principles, reusable code, and great API design. You write testable, maintainable systems and expect the same from those around you. ️ Pragmatic and Strategic You know when to build for the long-term and when to cut corners responsibly. You're comfortable with some technical debt, if there's a plan to resolve it and you push back when shortcuts put the product at risk. You communicate trade-offs clearly and diplomatically. Must have job requirements You have at least 5+ years of experience building highly reliable and scalable backend services in Go You have worked in a scale / start-up environment and enjoy delivering awesome products quickly Experience with RDBMSs such as Postgres, MySQL etc. Experience with message-brokers technologies such as Kafka, RabbitMQ etc, working within event-driven architectures. You have excellent knowledge of the best practices in designing, developing and deploying those services in a cloud environment You have experience working asynchronously with global teams using tools like Slack/Teams/Jira as well as other modern communication systems Passionate about our product and the mission that we are on You are fluent in written and spoken English Nice to have job requirements You have experience working in Fintech and Payments You have experience working in a tech startup Experience in infosec Experience in creating robust, well-polished and documented server-to-server APIs for customers access (E.g. REST/GraphQL) ️Benefits UK / EU / Remote, we have the following benefits: 35 Days Off : Enjoy an amazing 35 days of holidays to unwind and explore. (27 days + 8 Bank holidays in the UK). Birthday Leave: Celebrate your special day with a bonus day off to take off in that month. Enhanced Parental Leave - We offer 16 weeks of full pay for the primary caregiver and 4 weeks of full pay for the secondary caregiver (After a 6-month probationary period) Global Workspace : Get access to WeWork locations worldwide. Learning Budget : Fuel your growth with $1000 annually for learning and development. For people who come to our London office; Hybrid Working : We work in our Canary Wharf Office three days a week (Monday, Wednesday, Thursday and Friday). Sarabi : Themed snacks and Friday lunch focused on building great working relationships with the team. Monthly Socials : Join fun social events every month for great times. Free Coffee : Enjoy barista-style coffee at your fingertips.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Our mission At NALA, we're building payments for the Next Billion. This means transforming how money moves into Africa, Asia and beyond. By building cutting-edge payment solutions, we're simplifying financial transactions for individuals and businesses alike-helping them thrive in a global economy. We're driven by innovation, community, and the belief that everyone deserves access to reliable, efficient, and affordable financial services. If you're passionate about creating meaningful change and shaping the future of fintech in Africa and Asia, join us and be part of a team that's revolutionising financial empowerment on a global scale. Your responsibilities in this role At NALA, our team, as well as our product, is scaling up rapidly. Within the 2 years, our team has grown by nearly 250%, and as we start to expand our product, we focus on building new revenue lines. This will be to join one of our squads either on the NALA squads. You'll be responsible for supporting and developing a cross-functional squad of Engineers whilst collaborating with the Product Managers. Work closely with engineers to architect and develop the best technical design and approach Be a key technical contributor to the team by this, we mean, please expect to get your hands dirty with coding as you build high-quality products for NALA Manage the day-to-day activities of the engineering team within an Agile/Scrum environment Help individuals reach their professional goals through coaching and regular 1:1s and mentor them on right training courses, conferences, and potential stretch projects to pave the way for career progression Develop a high-performing engineering team by managing performance and providing constructive feedback regularly to the team Build a strong team and provide support in hiring new engineers to the team Report status of development, quality, operations, and system performance to management regularly The approximate role split: 20% Direct line management (approx 5-6 reports) 60% Building engineering culture/processes, managing work with other EMs and Product 20% Hands-on ie System design/writing code Our Tech Stack Services are written in Go, deployed in AWS ECS and communicate with our app with gRPC Our app is written in Dart with Flutter and available on both Android and iOS Our back-office / and Rafiki's customer facing web app is written in Typescript/React We use Postgres, kafka, redis and vault We use and leverage AWS as much as possible and we manage it with Terraform We write unit and integration tests, do code reviews and deploy multiple times a day We use Agile frameworks and also use Jira to manage Must have job requirements Have 8+ years of Engineering experience with at least 2 years experience managing high-performing engineers Empathetic leadership style and care deeply about helping others achieve their goals Have hands-on experience with Go Experience in building complex, scalable, and high-performance products, taking them from idea inception stage through to full development life cycle You have experience working asynchronously with global teams using tools like Slack/Teams/Jira as well as other modern communication systems Strong time management skills and ability to work on concurrent assignments with different priorities Proven results-oriented person with a strong business and technical vision Passionate about our product and the mission that we are on Fluent in written and spoken English Nice to have job requirements You have experience working in Fintech and Payments You have experience working in a tech startup Experience in infosec Experience in creating robust, well-polished and documented server-to-server APIs for customers access (E.g. REST/GraphQL) Interview Process If successful you will be selected for our interview process which has 4 stages: 30mins Interview with the Talent Team This is our initial touchpoint. We're keen to understand your motivations and experiences better. As a tip, reflecting on why you applied for this role and being familiar with your application responses will be beneficial. 1 hour Coding Challenge You'll complete a pair programming exercise live, with two of our engineers. 1.5 hour Architecture Interview You'll solve an architecture challenge with two of our Engineering Managers. As well some behavioural questions on how you manage a team. 30 mins Interview with the CTO or Hiring Manager The final interview will involve speaking with the CTO about your motivation for the role and will be a great opportunity to ask any questions you have about the business. References We conduct reference checks as standard for all of our hires at NALA. Decision We'll aim to come back to you with a timely decision and feedback on your overall interview process. Benefits UK - In Office 27 Days Off Plus UK Bank Holidays : Take the time to decompress. Working at a startup is hard! Birthday Leave: Celebrate your special day with a bonus day off to take off in that month. Enhanced Parental Leave - We offer 16 weeks of full pay for the primary caregiver and 4 weeks of full pay for the secondary caregiver (After a 6-month probationary period). Global Workspace : Get access to WeWork locations worldwide. Learning Budget : Fuel your growth with $1000 annually for learning and development. Sarabi : Themed snacks and Friday lunch focused on building great working relationships with the team. Monthly Socials : Join fun social events every month for great times. Free Coffee : Enjoy barista-style coffee at your fingertips. Europe Remote (Must be within GMT +3) 35 Days Off including your local bank holidays : Take the time to decompress. Working at a startup is hard! Birthday Leave: Celebrate your special day with a bonus day off to take off in that month. Enhanced Parental Leave - We offer 16 weeks of full pay for the primary caregiver and 4 weeks of full pay for the secondary caregiver (After a 6-month probationary period). Learning Budget : Fuel your growth with $1000 annually for learning and development.
Jul 23, 2025
Full time
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Our mission At NALA, we're building payments for the Next Billion. This means transforming how money moves into Africa, Asia and beyond. By building cutting-edge payment solutions, we're simplifying financial transactions for individuals and businesses alike-helping them thrive in a global economy. We're driven by innovation, community, and the belief that everyone deserves access to reliable, efficient, and affordable financial services. If you're passionate about creating meaningful change and shaping the future of fintech in Africa and Asia, join us and be part of a team that's revolutionising financial empowerment on a global scale. Your responsibilities in this role At NALA, our team, as well as our product, is scaling up rapidly. Within the 2 years, our team has grown by nearly 250%, and as we start to expand our product, we focus on building new revenue lines. This will be to join one of our squads either on the NALA squads. You'll be responsible for supporting and developing a cross-functional squad of Engineers whilst collaborating with the Product Managers. Work closely with engineers to architect and develop the best technical design and approach Be a key technical contributor to the team by this, we mean, please expect to get your hands dirty with coding as you build high-quality products for NALA Manage the day-to-day activities of the engineering team within an Agile/Scrum environment Help individuals reach their professional goals through coaching and regular 1:1s and mentor them on right training courses, conferences, and potential stretch projects to pave the way for career progression Develop a high-performing engineering team by managing performance and providing constructive feedback regularly to the team Build a strong team and provide support in hiring new engineers to the team Report status of development, quality, operations, and system performance to management regularly The approximate role split: 20% Direct line management (approx 5-6 reports) 60% Building engineering culture/processes, managing work with other EMs and Product 20% Hands-on ie System design/writing code Our Tech Stack Services are written in Go, deployed in AWS ECS and communicate with our app with gRPC Our app is written in Dart with Flutter and available on both Android and iOS Our back-office / and Rafiki's customer facing web app is written in Typescript/React We use Postgres, kafka, redis and vault We use and leverage AWS as much as possible and we manage it with Terraform We write unit and integration tests, do code reviews and deploy multiple times a day We use Agile frameworks and also use Jira to manage Must have job requirements Have 8+ years of Engineering experience with at least 2 years experience managing high-performing engineers Empathetic leadership style and care deeply about helping others achieve their goals Have hands-on experience with Go Experience in building complex, scalable, and high-performance products, taking them from idea inception stage through to full development life cycle You have experience working asynchronously with global teams using tools like Slack/Teams/Jira as well as other modern communication systems Strong time management skills and ability to work on concurrent assignments with different priorities Proven results-oriented person with a strong business and technical vision Passionate about our product and the mission that we are on Fluent in written and spoken English Nice to have job requirements You have experience working in Fintech and Payments You have experience working in a tech startup Experience in infosec Experience in creating robust, well-polished and documented server-to-server APIs for customers access (E.g. REST/GraphQL) Interview Process If successful you will be selected for our interview process which has 4 stages: 30mins Interview with the Talent Team This is our initial touchpoint. We're keen to understand your motivations and experiences better. As a tip, reflecting on why you applied for this role and being familiar with your application responses will be beneficial. 1 hour Coding Challenge You'll complete a pair programming exercise live, with two of our engineers. 1.5 hour Architecture Interview You'll solve an architecture challenge with two of our Engineering Managers. As well some behavioural questions on how you manage a team. 30 mins Interview with the CTO or Hiring Manager The final interview will involve speaking with the CTO about your motivation for the role and will be a great opportunity to ask any questions you have about the business. References We conduct reference checks as standard for all of our hires at NALA. Decision We'll aim to come back to you with a timely decision and feedback on your overall interview process. Benefits UK - In Office 27 Days Off Plus UK Bank Holidays : Take the time to decompress. Working at a startup is hard! Birthday Leave: Celebrate your special day with a bonus day off to take off in that month. Enhanced Parental Leave - We offer 16 weeks of full pay for the primary caregiver and 4 weeks of full pay for the secondary caregiver (After a 6-month probationary period). Global Workspace : Get access to WeWork locations worldwide. Learning Budget : Fuel your growth with $1000 annually for learning and development. Sarabi : Themed snacks and Friday lunch focused on building great working relationships with the team. Monthly Socials : Join fun social events every month for great times. Free Coffee : Enjoy barista-style coffee at your fingertips. Europe Remote (Must be within GMT +3) 35 Days Off including your local bank holidays : Take the time to decompress. Working at a startup is hard! Birthday Leave: Celebrate your special day with a bonus day off to take off in that month. Enhanced Parental Leave - We offer 16 weeks of full pay for the primary caregiver and 4 weeks of full pay for the secondary caregiver (After a 6-month probationary period). Learning Budget : Fuel your growth with $1000 annually for learning and development.
Our Mission At NALA, we're transforming how money moves into Africa, Asia and beyond. By building cutting-edge payment solutions, we're simplifying financial transactions for individuals and businesses alike, helping them thrive in a global economy. We're driven by innovation, community, and the belief that everyone deserves access to reliable, efficient, and affordable financial services. If you're passionate about creating meaningful change and shaping the future of fintech in Africa and Asia, join us and be part of a team that's revolutionising financial empowerment on a global scale. Your Mission Drive user growth, activation, and engagement across our consumer products. Your responsibilities in this role Own and drive the growth and activation strategy for NALA's consumer-facing products Design and execute product-led growth initiatives to improve onboarding, user education, and activation metrics Collaborate across design, engineering, data, and marketing to run experiments that improve conversion and engagement Establish and refine growth funnels and identify bottlenecks using product and behavioural analytics Build and test new product experiences aimed at improving first-time user success and long-term retention Speak with customers to uncover insights that drive activation, retention, and scalable growth opportunities. Define and monitor KPIs related to user acquisition, activation, and product engagement Partner with marketing and community teams to shape the go-to-market strategy for new features or markets Influence product vision and roadmap based on user needs, market trends, and experimentation results Meet regularly with company leadership to align growth priorities and ensure cross-functional momentum Must-have requirements Proven experience in product growth, activation, or lifecycle marketing at a Fintech, Payments, or B2C SaaS company 5+ years of product management experience in high-growth environments, ideally with a focus on user acquisition or engagement Strong analytical mindset; comfortable with SQL, A/B testing, funnel metrics, and making data-informed decisions Hands-on experience working with growth loops, virality, or referrals Track record of building seamless, scalable onboarding flows and improving product activation metrics High empathy for users, especially in underserved or emerging markets Familiarity with product discovery techniques and a strong user-centric design philosophy Comfortable working with engineering and design to ship fast and iterate often Nice to have requirements Understanding of user behaviour across UK, African, and Asian financial ecosystems Fluency in Swahili or French is a plus Experience scaling consumer fintech products in emerging markets Success in the role looks like 3-Month Metrics Mapped the full user funnel from acquisition to activation, identifying key drop-off points and early signals of engagement Launched at least one activation experiment (e.g. onboarding flow improvements, incentives, referrals and etc) and reported on impact 6-Month Metrics A clear pipeline of growth ideas validated by data and/or user insights for the next 6 months 3+ successful experiments shipped with clear learnings and 1-2 scaled or iterated on based on results ️ Interview Process If successful you will be selected for our interview process which has 4 stages: 30mins Interview with the Talent Team This is our initial touchpoint. We're keen to understand your motivations and experiences better. As a tip, reflecting on why you applied for this role and being familiar with your application responses will be beneficial. 45 mins Product Sense You'll meet with one of our Product Managers to understand how you think about product Our take home Task We will send you a specific task to the product team you're interviewing for 1 hour Task Review Interview You'll meet with one of our Product Managers and & Nico, CTO & Co-Founder. We will ask you to present your task back to the team. They will have some questions prepared and will deep dive into some areas of the task with you 30 mins Customer Empathy You'll meet with Benji, CEO with a specific session focused on customers, as per one of our values References We conduct reference checks as standard for all of our hires at NALA Decision We'll aim to come back with a timely decision and feedback on your overall interview process. ️Benefits 27 Days Off Plus UK Bank Holidays : Take the time to decompress. Working at a startup is hard! Birthday Leave: Celebrate your special day with a bonus day off to take off in that month. Enhanced Parental Leave: We offer 16 weeks of full pay for the primary caregiver and 4 weeks of full pay for the secondary caregiver (After a 6-month probationary period) Enhanced Pension : Salary sacrifice pension scheme via Penfold giving you flexibility and control on how you save for your future! Global Workspace : Get access to WeWork locations worldwide. Learning Budget : Fuel your growth with $1000 annually for learning and development. Sarabi : Themed snacks and Friday lunch focused on building great working relationships with the team. Monthly Socials : Join fun social events every month for great times. Free Coffee : Enjoy barista-style coffee at your fingertips.
Jul 22, 2025
Full time
Our Mission At NALA, we're transforming how money moves into Africa, Asia and beyond. By building cutting-edge payment solutions, we're simplifying financial transactions for individuals and businesses alike, helping them thrive in a global economy. We're driven by innovation, community, and the belief that everyone deserves access to reliable, efficient, and affordable financial services. If you're passionate about creating meaningful change and shaping the future of fintech in Africa and Asia, join us and be part of a team that's revolutionising financial empowerment on a global scale. Your Mission Drive user growth, activation, and engagement across our consumer products. Your responsibilities in this role Own and drive the growth and activation strategy for NALA's consumer-facing products Design and execute product-led growth initiatives to improve onboarding, user education, and activation metrics Collaborate across design, engineering, data, and marketing to run experiments that improve conversion and engagement Establish and refine growth funnels and identify bottlenecks using product and behavioural analytics Build and test new product experiences aimed at improving first-time user success and long-term retention Speak with customers to uncover insights that drive activation, retention, and scalable growth opportunities. Define and monitor KPIs related to user acquisition, activation, and product engagement Partner with marketing and community teams to shape the go-to-market strategy for new features or markets Influence product vision and roadmap based on user needs, market trends, and experimentation results Meet regularly with company leadership to align growth priorities and ensure cross-functional momentum Must-have requirements Proven experience in product growth, activation, or lifecycle marketing at a Fintech, Payments, or B2C SaaS company 5+ years of product management experience in high-growth environments, ideally with a focus on user acquisition or engagement Strong analytical mindset; comfortable with SQL, A/B testing, funnel metrics, and making data-informed decisions Hands-on experience working with growth loops, virality, or referrals Track record of building seamless, scalable onboarding flows and improving product activation metrics High empathy for users, especially in underserved or emerging markets Familiarity with product discovery techniques and a strong user-centric design philosophy Comfortable working with engineering and design to ship fast and iterate often Nice to have requirements Understanding of user behaviour across UK, African, and Asian financial ecosystems Fluency in Swahili or French is a plus Experience scaling consumer fintech products in emerging markets Success in the role looks like 3-Month Metrics Mapped the full user funnel from acquisition to activation, identifying key drop-off points and early signals of engagement Launched at least one activation experiment (e.g. onboarding flow improvements, incentives, referrals and etc) and reported on impact 6-Month Metrics A clear pipeline of growth ideas validated by data and/or user insights for the next 6 months 3+ successful experiments shipped with clear learnings and 1-2 scaled or iterated on based on results ️ Interview Process If successful you will be selected for our interview process which has 4 stages: 30mins Interview with the Talent Team This is our initial touchpoint. We're keen to understand your motivations and experiences better. As a tip, reflecting on why you applied for this role and being familiar with your application responses will be beneficial. 45 mins Product Sense You'll meet with one of our Product Managers to understand how you think about product Our take home Task We will send you a specific task to the product team you're interviewing for 1 hour Task Review Interview You'll meet with one of our Product Managers and & Nico, CTO & Co-Founder. We will ask you to present your task back to the team. They will have some questions prepared and will deep dive into some areas of the task with you 30 mins Customer Empathy You'll meet with Benji, CEO with a specific session focused on customers, as per one of our values References We conduct reference checks as standard for all of our hires at NALA Decision We'll aim to come back with a timely decision and feedback on your overall interview process. ️Benefits 27 Days Off Plus UK Bank Holidays : Take the time to decompress. Working at a startup is hard! Birthday Leave: Celebrate your special day with a bonus day off to take off in that month. Enhanced Parental Leave: We offer 16 weeks of full pay for the primary caregiver and 4 weeks of full pay for the secondary caregiver (After a 6-month probationary period) Enhanced Pension : Salary sacrifice pension scheme via Penfold giving you flexibility and control on how you save for your future! Global Workspace : Get access to WeWork locations worldwide. Learning Budget : Fuel your growth with $1000 annually for learning and development. Sarabi : Themed snacks and Friday lunch focused on building great working relationships with the team. Monthly Socials : Join fun social events every month for great times. Free Coffee : Enjoy barista-style coffee at your fingertips.
About Us NALA is building Payments for the Next Billion. Faster, smarter, and fairer transfers for everyone. Since 2022, we've grown our business 120x, grown the team from 9 to 150+, raised $50M+ from top-tier investors, and were named to the Forbes Fintech 50 in 2025. We operate two core products: NALA, our consumer app making cross-border payments cheaper, faster and more reliable for the global diaspora. Allowing users to send money from the UK, US and EU to Africa and Asia Rafiki, our B2B payments infrastructure, is powering global payments Our team includes alumni from Wise, Stripe, Monzo, Revolut, and CashApp - operators who've scaled world-class products. We act with urgency, think deeply, and put our customers first always. At NALA, this isn't just a job. It's ownership, impact, and the chance to change global payments forever. Join us in building Payments for the Next Billion. Requirements Your Mission Your mission is to lead NALA's growth in the Indian corridor, driving customer acquisition and market share. You will develop and execute growth strategies that establish NALA as the preferred cross-border payments platform for the Indian diaspora. Your Responsibilities In This Role Own and deliver the go-to-market strategy for India-bound payments from the UK, US and EU Design and execute growth campaigns (digital and offline) that drive customer acquisition and retention Build partnerships with key diaspora organizations, influencers, and community groups to strengthen NALA's presence in Indian communities abroad Analyse market trends, customer insights and competitor activity to refine growth plans Collaborate with Product and Marketing teams to ensure offerings meet the unique needs of Indian users Track and report on key metrics to measure growth performance and ROI of initiatives Must-have requirements 3+ years experience in growth marketing, business development, or customer acquisition Proven track record of driving growth in consumer-facing fintech or digital products Bias towards ambition and action. You see ambitious targets as a challenge and will stop at nothing to smash them! Deep understanding of the Indian diaspora and their financial behaviours in key NALA markets (UK, US, EU) Experience managing external partners, agencies, and vendor relationships Strong analytical skills with the ability to interpret data and translate insights into action. Key metrics like CAC, LTV, payback periods, and ROI should be your bread and butter Experimentation mindset with ability to test, learn, and iterate quickly Excellent communication and stakeholder management skills Data analysis skills - comfortable with spreadsheets, basic SQL, or analytics tools Nice to have requirements Cultural capital and understanding of the Indian diaspora community in the UK Experience in fintech, remittances, or financial services Network within UK Indian communities Previous experience scaling early-stage corridors or markets Success in the role looks like 3-Month Metrics Complete at least 3 campaigns dedicated to the Indian corridor Develop and own growth strategy for the Indian corridor based on learnings from the customer 6-Month Metrics Significant increase (to be agreed in your onboarding) in active users sending to India across key corridors Strong partnerships established with Indian diaspora groups contributing to sustained growth ️ Interview Process You will need to first submit your application through our ATS Workable. There is no need to submit a Cover Letter. If successful you will be selected for our interview process which has 4 stages: 30mins Interview with the Talent Team. We want to understand your experience and motivations 1hr Interview with the Hiring Manager. A deeper dive into your CV and real-world experiences Assessment & Review Interview. Includes a short exercise based on a fictional but realistic task. You'll present and discuss it with your potential manager 45mins Leadership Interview(s). A final conversation with a member of our leadership team to discuss motivations and ask your own questions Benefits ️ Benefits 27 Days Off Plus UK Bank Holidays: Take the time to decompress. Working at a startup is hard! Birthday Leave: Celebrate your special day with a bonus day off to take off in that month Enhanced Parental Leave: We offer 16 weeks of full pay for the primary caregiver and 4 weeks of full pay for the secondary caregiver (after a 6-month probationary period) Enhanced Pension: Salary sacrifice pension scheme via Penfold giving you flexibility and control on how you save for your future! Global Workspace: Get access to WeWork locations worldwide Learning Budget: Fuel your growth with $1000 annually for learning and development Sarabi: Themed snacks and Friday lunch focused on building great working relationships with the team Monthly Socials: Join fun social events every month for great times Free Coffee: Enjoy barista-style coffee at your fingertips
Jul 15, 2025
Full time
About Us NALA is building Payments for the Next Billion. Faster, smarter, and fairer transfers for everyone. Since 2022, we've grown our business 120x, grown the team from 9 to 150+, raised $50M+ from top-tier investors, and were named to the Forbes Fintech 50 in 2025. We operate two core products: NALA, our consumer app making cross-border payments cheaper, faster and more reliable for the global diaspora. Allowing users to send money from the UK, US and EU to Africa and Asia Rafiki, our B2B payments infrastructure, is powering global payments Our team includes alumni from Wise, Stripe, Monzo, Revolut, and CashApp - operators who've scaled world-class products. We act with urgency, think deeply, and put our customers first always. At NALA, this isn't just a job. It's ownership, impact, and the chance to change global payments forever. Join us in building Payments for the Next Billion. Requirements Your Mission Your mission is to lead NALA's growth in the Indian corridor, driving customer acquisition and market share. You will develop and execute growth strategies that establish NALA as the preferred cross-border payments platform for the Indian diaspora. Your Responsibilities In This Role Own and deliver the go-to-market strategy for India-bound payments from the UK, US and EU Design and execute growth campaigns (digital and offline) that drive customer acquisition and retention Build partnerships with key diaspora organizations, influencers, and community groups to strengthen NALA's presence in Indian communities abroad Analyse market trends, customer insights and competitor activity to refine growth plans Collaborate with Product and Marketing teams to ensure offerings meet the unique needs of Indian users Track and report on key metrics to measure growth performance and ROI of initiatives Must-have requirements 3+ years experience in growth marketing, business development, or customer acquisition Proven track record of driving growth in consumer-facing fintech or digital products Bias towards ambition and action. You see ambitious targets as a challenge and will stop at nothing to smash them! Deep understanding of the Indian diaspora and their financial behaviours in key NALA markets (UK, US, EU) Experience managing external partners, agencies, and vendor relationships Strong analytical skills with the ability to interpret data and translate insights into action. Key metrics like CAC, LTV, payback periods, and ROI should be your bread and butter Experimentation mindset with ability to test, learn, and iterate quickly Excellent communication and stakeholder management skills Data analysis skills - comfortable with spreadsheets, basic SQL, or analytics tools Nice to have requirements Cultural capital and understanding of the Indian diaspora community in the UK Experience in fintech, remittances, or financial services Network within UK Indian communities Previous experience scaling early-stage corridors or markets Success in the role looks like 3-Month Metrics Complete at least 3 campaigns dedicated to the Indian corridor Develop and own growth strategy for the Indian corridor based on learnings from the customer 6-Month Metrics Significant increase (to be agreed in your onboarding) in active users sending to India across key corridors Strong partnerships established with Indian diaspora groups contributing to sustained growth ️ Interview Process You will need to first submit your application through our ATS Workable. There is no need to submit a Cover Letter. If successful you will be selected for our interview process which has 4 stages: 30mins Interview with the Talent Team. We want to understand your experience and motivations 1hr Interview with the Hiring Manager. A deeper dive into your CV and real-world experiences Assessment & Review Interview. Includes a short exercise based on a fictional but realistic task. You'll present and discuss it with your potential manager 45mins Leadership Interview(s). A final conversation with a member of our leadership team to discuss motivations and ask your own questions Benefits ️ Benefits 27 Days Off Plus UK Bank Holidays: Take the time to decompress. Working at a startup is hard! Birthday Leave: Celebrate your special day with a bonus day off to take off in that month Enhanced Parental Leave: We offer 16 weeks of full pay for the primary caregiver and 4 weeks of full pay for the secondary caregiver (after a 6-month probationary period) Enhanced Pension: Salary sacrifice pension scheme via Penfold giving you flexibility and control on how you save for your future! Global Workspace: Get access to WeWork locations worldwide Learning Budget: Fuel your growth with $1000 annually for learning and development Sarabi: Themed snacks and Friday lunch focused on building great working relationships with the team Monthly Socials: Join fun social events every month for great times Free Coffee: Enjoy barista-style coffee at your fingertips
About Us NALA is building Payments for the Next Billion. Faster, smarter, and fairer transfers for everyone. Since 2022, we've grown our business 120x, grown the team from 9 to 150+, raised $50M+ from top-tier investors, and were named to the Forbes Fintech 50 in 2025. We operate two core products: NALA , our consumer app making cross-border payments cheaper, faster and more reliable for the global diaspora. Allowing users to send money from the UK, US and EU to Africa and Asia. Rafiki , our B2B payments infrastructure, is powering global payments. Our team includes alumni from Wise, Stripe, Monzo, Revolut, and CashApp - operators who've scaled world-class products. We act with urgency, think deeply, and put our customers first always. At NALA, this isn't just a job. It's ownership, impact, and the chance to change global payments forever. Join us in building Payments for the Next Billion. Your Mission Your mission is to lead NALA's growth in the Indian corridor, driving customer acquisition and market share. You will develop and execute growth strategies that establish NALA as the preferred cross-border payments platform for the Indian diaspora. Your Responsibilities in this Role Own and deliver the go-to-market strategy for India-bound payments from the UK, US and EU. Design and execute growth campaigns (digital and offline) that drive customer acquisition and retention. Build partnerships with key diaspora organizations, influencers, and community groups to strengthen NALA's presence in Indian communities abroad. Analyse market trends, customer insights and competitor activity to refine growth plans. Collaborate with Product and Marketing teams to ensure offerings meet the unique needs of Indian users. Track and report on key metrics to measure growth performance and ROI of initiatives. Must-have requirements 3+ years experience in growth marketing, business development, or customer acquisition Proven track record of driving growth in consumer-facing fintech or digital products Bias towards ambition and action. You see ambitious targets as a challenge and will stop at nothing to smash them! Deep understanding of the Indian diaspora and their financial behaviours in key NALA markets (UK, US, EU). Experience managing external partners, agencies, and vendor relationships Strong analytical skills with the ability to interpret data and translate insights into action. Key metrics like CAC, LTV, payback periods, and ROI should be your bread and butter. Experimentation mindset with ability to test, learn, and iterate quickly Excellent communication and stakeholder management skills. Data analysis skills - comfortable with spreadsheets, basic SQL, or analytics tools Nice to have requirements Cultural capital and understanding of the Indian diaspora community in the UK Experience in fintech, remittances, or financial services Network within UK Indian communities Previous experience scaling early-stage corridors or markets Success in the role looks like 3-Month Metrics Complete at least 3 campaigns dedicated to the Indian corridor Develop and own growth strategy for the Indian corridor based on learnings from the customer 6-Month Metrics Significant increase (to be agreed in your onboarding) in active users sending to India across key corridors. Strong partnerships established with Indian diaspora groups contributing to sustained growth. ️ Interview Process You will need to first submit your application through our ATS Workable. There is no need to submit a Cover Letter. If successful you will be selected for our interview process which has 4 stages: 30mins Interview with the Talent Team. We want to understand your experience and motivations. 1hr Interview with the Hiring Manager. A deeper dive into your CV and real-world experiences. Assessment & Review Interview. Includes a short exercise based on a fictional but realistic task. You'll present and discuss it with your potential manager. 45mins Leadership Interview(s). A final conversation with a member of our leadership team to discuss motivations and ask your own questions. ️ Benefits 27 Days Off Plus UK Bank Holidays: Take the time to decompress. Working at a startup is hard! Birthday Leave: Celebrate your special day with a bonus day off to take off in that month. Enhanced Parental Leave: We offer 16 weeks of full pay for the primary caregiver and 4 weeks of full pay for the secondary caregiver (after a 6-month probationary period). Enhanced Pension: Salary sacrifice pension scheme via Penfold giving you flexibility and control on how you save for your future! Global Workspace: Get access to WeWork locations worldwide. Learning Budget: Fuel your growth with $1000 annually for learning and development. Sarabi: Themed snacks and Friday lunch focused on building great working relationships with the team. Monthly Socials: Join fun social events every month for great times. Free Coffee: Enjoy barista-style coffee at your fingertips.
Jul 13, 2025
Full time
About Us NALA is building Payments for the Next Billion. Faster, smarter, and fairer transfers for everyone. Since 2022, we've grown our business 120x, grown the team from 9 to 150+, raised $50M+ from top-tier investors, and were named to the Forbes Fintech 50 in 2025. We operate two core products: NALA , our consumer app making cross-border payments cheaper, faster and more reliable for the global diaspora. Allowing users to send money from the UK, US and EU to Africa and Asia. Rafiki , our B2B payments infrastructure, is powering global payments. Our team includes alumni from Wise, Stripe, Monzo, Revolut, and CashApp - operators who've scaled world-class products. We act with urgency, think deeply, and put our customers first always. At NALA, this isn't just a job. It's ownership, impact, and the chance to change global payments forever. Join us in building Payments for the Next Billion. Your Mission Your mission is to lead NALA's growth in the Indian corridor, driving customer acquisition and market share. You will develop and execute growth strategies that establish NALA as the preferred cross-border payments platform for the Indian diaspora. Your Responsibilities in this Role Own and deliver the go-to-market strategy for India-bound payments from the UK, US and EU. Design and execute growth campaigns (digital and offline) that drive customer acquisition and retention. Build partnerships with key diaspora organizations, influencers, and community groups to strengthen NALA's presence in Indian communities abroad. Analyse market trends, customer insights and competitor activity to refine growth plans. Collaborate with Product and Marketing teams to ensure offerings meet the unique needs of Indian users. Track and report on key metrics to measure growth performance and ROI of initiatives. Must-have requirements 3+ years experience in growth marketing, business development, or customer acquisition Proven track record of driving growth in consumer-facing fintech or digital products Bias towards ambition and action. You see ambitious targets as a challenge and will stop at nothing to smash them! Deep understanding of the Indian diaspora and their financial behaviours in key NALA markets (UK, US, EU). Experience managing external partners, agencies, and vendor relationships Strong analytical skills with the ability to interpret data and translate insights into action. Key metrics like CAC, LTV, payback periods, and ROI should be your bread and butter. Experimentation mindset with ability to test, learn, and iterate quickly Excellent communication and stakeholder management skills. Data analysis skills - comfortable with spreadsheets, basic SQL, or analytics tools Nice to have requirements Cultural capital and understanding of the Indian diaspora community in the UK Experience in fintech, remittances, or financial services Network within UK Indian communities Previous experience scaling early-stage corridors or markets Success in the role looks like 3-Month Metrics Complete at least 3 campaigns dedicated to the Indian corridor Develop and own growth strategy for the Indian corridor based on learnings from the customer 6-Month Metrics Significant increase (to be agreed in your onboarding) in active users sending to India across key corridors. Strong partnerships established with Indian diaspora groups contributing to sustained growth. ️ Interview Process You will need to first submit your application through our ATS Workable. There is no need to submit a Cover Letter. If successful you will be selected for our interview process which has 4 stages: 30mins Interview with the Talent Team. We want to understand your experience and motivations. 1hr Interview with the Hiring Manager. A deeper dive into your CV and real-world experiences. Assessment & Review Interview. Includes a short exercise based on a fictional but realistic task. You'll present and discuss it with your potential manager. 45mins Leadership Interview(s). A final conversation with a member of our leadership team to discuss motivations and ask your own questions. ️ Benefits 27 Days Off Plus UK Bank Holidays: Take the time to decompress. Working at a startup is hard! Birthday Leave: Celebrate your special day with a bonus day off to take off in that month. Enhanced Parental Leave: We offer 16 weeks of full pay for the primary caregiver and 4 weeks of full pay for the secondary caregiver (after a 6-month probationary period). Enhanced Pension: Salary sacrifice pension scheme via Penfold giving you flexibility and control on how you save for your future! Global Workspace: Get access to WeWork locations worldwide. Learning Budget: Fuel your growth with $1000 annually for learning and development. Sarabi: Themed snacks and Friday lunch focused on building great working relationships with the team. Monthly Socials: Join fun social events every month for great times. Free Coffee: Enjoy barista-style coffee at your fingertips.
Our mission At NALA, we're building payments for the Next Billion. This means transforming how money moves into Africa, Asia and beyond. By building cutting-edge payment solutions, we're simplifying financial transactions for individuals and businesses alike-helping them thrive in a global economy. We're driven by innovation, community, and the belief that everyone deserves access to reliable, efficient, and affordable financial services. If you're passionate about creating meaningful change and shaping the future of fintech in Africa and Asia, join us and be part of a team that's revolutionising financial empowerment on a global scale. Your Mission Develop and enhance NALA's mobile application for seamless cross-border money transfers, working as part of the wider Consumer team to ship world-class product. Your Responsibilities in this Role Develop and maintain NALA's mobile application using Flutter framework. Collaborate with product and design teams to define and implement new features. Optimize app performance and ensure smooth user experience. Debug and fix issues to improve application stability. Stay updated with latest industry trends and technologies in mobile development. Contribute to code reviews and uphold high coding standards. Actively participate in brainstorming sessions and provide innovative solutions. Ownership of the app architecture. Must Have Requirements Experience developing using the Flutter framework (2-3 years). Experience with state management solutions (e.g., Provider, Riverpod, Bloc/Cubit, MobX). Experience with clean architecture and design patterns (e.g., MVVM, MVC, or Redux-like architectures, layered app architectures). Separation of concerns and proper use of design patterns (e.g., Factory, Singleton, Repository, Observer). Experience with dependency injection. Testing in Flutter (unit, widget, integration tests). Familiarity with RESTful APIs. Experience with Git. Experience with CI/CD. Excellent problem-solving and analytical skills. Strong communication and collaboration skills. You've worked in a start-up and or scale-up before, and you are comfortable operating in a fast-paced environment. Nice to Have Requirements Flutter integration with Native Code (Method Channels, Platform Views). Experience with multi-package projects. Experience GRPC and integration with mobile applications. Experience in native mobile application development for iOS or Android. Experience in Fintech. Experience working in a distributed / fully remote environment. Interview Process If successful you will be selected for our interview process which has 4 stages: 30mins Interview with the Talent Team This is our initial touchpoint. We're keen to understand your motivations and experiences better. As a tip, reflecting on why you applied for this role and being familiar with your application responses will be beneficial. 1 hour Coding Challenge You'll complete a pair programming exercise live, with two of our engineers. 1 hour Architecture Interview You'll solve an architecture challenge with two of our Engineering Managers. 30 mins Interview with the CTO or Hiring Manager The final interview will involve speaking with the CTO about your motivation for the role and will be a great opportunity to ask any questions you have about the business. References We conduct reference checks as standard for all of our hires at NALA. Decision We'll aim to come back to you with a timely decision and feedback on your overall interview process. ️Benefits UK / EU / Remote, we have the following benefits: 35 Days Off : Enjoy an amazing 35 days of holidays to unwind and explore. Birthday Leave: Celebrate your special day with a bonus day off to take off in that month. Enhanced Parental Leave : We offer 16 weeks of full pay for the primary caregiver and 4 weeks of full pay for the secondary caregiver (After a 6-month probationary period). Global Workspace : Get access to WeWork locations worldwide. Learning Budget : Fuel your growth with $1000 annually for learning and development. For people who come to our London office: Hybrid Working : We work in our Canary Wharf Office three days a week (Monday, Wednesday, and Friday). Sarabi : Themed snacks and Friday lunch focused on building great working relationships with the team. Monthly Socials : Join fun social events every month for great times. Free Coffee : Enjoy barista-style coffee at your fingertips.
Feb 08, 2025
Full time
Our mission At NALA, we're building payments for the Next Billion. This means transforming how money moves into Africa, Asia and beyond. By building cutting-edge payment solutions, we're simplifying financial transactions for individuals and businesses alike-helping them thrive in a global economy. We're driven by innovation, community, and the belief that everyone deserves access to reliable, efficient, and affordable financial services. If you're passionate about creating meaningful change and shaping the future of fintech in Africa and Asia, join us and be part of a team that's revolutionising financial empowerment on a global scale. Your Mission Develop and enhance NALA's mobile application for seamless cross-border money transfers, working as part of the wider Consumer team to ship world-class product. Your Responsibilities in this Role Develop and maintain NALA's mobile application using Flutter framework. Collaborate with product and design teams to define and implement new features. Optimize app performance and ensure smooth user experience. Debug and fix issues to improve application stability. Stay updated with latest industry trends and technologies in mobile development. Contribute to code reviews and uphold high coding standards. Actively participate in brainstorming sessions and provide innovative solutions. Ownership of the app architecture. Must Have Requirements Experience developing using the Flutter framework (2-3 years). Experience with state management solutions (e.g., Provider, Riverpod, Bloc/Cubit, MobX). Experience with clean architecture and design patterns (e.g., MVVM, MVC, or Redux-like architectures, layered app architectures). Separation of concerns and proper use of design patterns (e.g., Factory, Singleton, Repository, Observer). Experience with dependency injection. Testing in Flutter (unit, widget, integration tests). Familiarity with RESTful APIs. Experience with Git. Experience with CI/CD. Excellent problem-solving and analytical skills. Strong communication and collaboration skills. You've worked in a start-up and or scale-up before, and you are comfortable operating in a fast-paced environment. Nice to Have Requirements Flutter integration with Native Code (Method Channels, Platform Views). Experience with multi-package projects. Experience GRPC and integration with mobile applications. Experience in native mobile application development for iOS or Android. Experience in Fintech. Experience working in a distributed / fully remote environment. Interview Process If successful you will be selected for our interview process which has 4 stages: 30mins Interview with the Talent Team This is our initial touchpoint. We're keen to understand your motivations and experiences better. As a tip, reflecting on why you applied for this role and being familiar with your application responses will be beneficial. 1 hour Coding Challenge You'll complete a pair programming exercise live, with two of our engineers. 1 hour Architecture Interview You'll solve an architecture challenge with two of our Engineering Managers. 30 mins Interview with the CTO or Hiring Manager The final interview will involve speaking with the CTO about your motivation for the role and will be a great opportunity to ask any questions you have about the business. References We conduct reference checks as standard for all of our hires at NALA. Decision We'll aim to come back to you with a timely decision and feedback on your overall interview process. ️Benefits UK / EU / Remote, we have the following benefits: 35 Days Off : Enjoy an amazing 35 days of holidays to unwind and explore. Birthday Leave: Celebrate your special day with a bonus day off to take off in that month. Enhanced Parental Leave : We offer 16 weeks of full pay for the primary caregiver and 4 weeks of full pay for the secondary caregiver (After a 6-month probationary period). Global Workspace : Get access to WeWork locations worldwide. Learning Budget : Fuel your growth with $1000 annually for learning and development. For people who come to our London office: Hybrid Working : We work in our Canary Wharf Office three days a week (Monday, Wednesday, and Friday). Sarabi : Themed snacks and Friday lunch focused on building great working relationships with the team. Monthly Socials : Join fun social events every month for great times. Free Coffee : Enjoy barista-style coffee at your fingertips.