Ardour Associates Ltd

Job Title Leakage/Logging Field Supervisor Clean Water Network Location Field-based (working across a large clean water distribution network) Reports to Leakage / Network Operations Manager Role Overview Our client is seeking an experienced Field Supervisor to oversee a team of logging technicians working within a large clean water network. This role is focused on people management, operational delivery, and field supervision rather than hands-on technical logging. The successful candidate will ensure that teams operate safely, efficiently, and in line with company and client expectations while supporting leakage detection activities across the network. Previous experience supervising field-based engineers is essential; direct water, logging, or leakage experience is not required , as full technical training will be provided. Key Responsibilities Team Supervision & Leadership Supervise and support a team of field-based logging technicians Act as the first point of contact for technicians on day-to-day operational matters Carry out regular site visits to monitor performance, safety, and quality of work Conduct toolbox talks, team briefings, and one-to-one check-ins Support recruitment, onboarding, and training of new team members Operational Delivery Plan, coordinate, and monitor daily and weekly workloads across the network Ensure work is completed to agreed programmes, KPIs, and service levels Liaise with planners, operations managers, and clients to resolve issues Identify and escalate operational risks, delays, or resource challenges Support continuous improvement in productivity and field processes Health, Safety & Compliance Promote a strong health and safety culture across the team Ensure all work is carried out in line with company procedures and industry standards Carry out safety observations, audits, and incident investigations where required Ensure accurate completion of job records, reports, and timesheets Stakeholder & Client Interaction Represent the company professionally when dealing with clients and partners Handle customer or stakeholder queries relating to field activity Support effective communication between field teams and office-based staff Essential Experience & Skills Proven experience supervising or managing field-based engineers or technicians Strong people management and communication skills Experience working in a utilities, infrastructure, highways, telecoms, or similar field environment Ability to plan workloads, prioritise tasks, and manage multiple sites Good understanding of health & safety in a field-based role Confident using basic IT systems (email, reporting tools, scheduling systems) Full UK driving licence (Lack of water or logging experience will not be a barrier training will be provided.) What We Offer Full training in water leakage detection and logging operations Company vehicle and fuel card Competitive salary with progression opportunities Long-term, stable role within the clean water industry Ardour Associates values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Job Title: Customer Service Executive (Danish Speaking) Department: Operations Reports To: Global Customer Services Manager Location: Central Birmingham (Hybrid available after successful probation) Contract Type: Full-Time, Permanent Direct Reports: None About Our Client Out client partners with home insurers to deploy smart solutions that reduce claims and risk. At the heart of our operations is our flagship IoT product developed for our client a patented, self-install water leak detection device that helps protect homes from costly water damage. Water damage is the leading cause of home insurance claims, costing around $17bn annually across the US and UK. Our client s device is already delivering impact through partnerships with major insurance brands such as Admiral, Direct Line Group, Hiscox, Mapfre, and TopDanmark across five countries. The Role Our client is on the lookout for a proactive and personable Customer Service Executive to join the dynamic operations team. If you thrive in a fast-paced environment and enjoy helping people, this is your opportunity to play a key role in delivering world-class customer support for our client. You ll support customers who use our client s leak detection product, handle alerts, book engineer visits, and troubleshoot technical issues with the device and app. This role is hands-on, cross-functional, and ideal for someone who enjoys blending technical problem-solving with exceptional service. Key Responsibilities Respond to customer queries related to the product and app Manage customer interactions in the event of a leak alert Handle job bookings and take payments when required Schedule appointments and coordinate with the engineering team Use the CRM system to manage support tickets, track customer journeys, and escalate issues to the product or technical teams Communicate clearly and professionally with customers, colleagues, and management Provide insight and feedback on the customer experience and product functionality Note: Fluency in Danish is essential for this role. What We're Looking For Essential Skills & Experience Minimum 2 years in a technical customer support role Strong verbal and written communication skills Experience supporting tech products in a customer-facing environment Confident working with Apple and Android operating systems Well-organised with strong problem-solving and analytical skills Positive, proactive, and solution-oriented approach Ability to troubleshoot effectively and follow structured procedures Naturally curious and innovative mindset Desirable Knowledge of domestic plumbing and heating systems Experience working with insurance or financial services products Additional Details Location: Central Birmingham Work Model: Hybrid (upon successful completion of probation) Reports To: Global Customer Services Manager Direct Reports: None Ardour Associates values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.