Frank Wills Recruitment

Sales and Supply Chain Coordinator Location: Chester Employment Type: Contract 18 months (Hybrid working) We are working with a well-established and growing organisation in Cheshire location to recruit a Sales and Supply Chain Coordinator. This is a busy, fast-paced, and varied role suited to someone who enjoys working in a challenging environment where no two days are the same. The role sits at the heart of the business, supporting high-volume B2B customer accounts, managing the end-to-end sales order process, and working closely with production, logistics, and internal commercial teams to ensure customer demand is met accurately and on time. Key Responsibilities Managing the full sales order lifecycle, processing high volumes of B2B customer orders from receipt through to delivery Providing B2B account management support to key customers, managing order changes, amendments, and ongoing requirements Processing customer forecasts and demand plans using MS Excel/SAP Producing and maintaining 13-week rolling forecast reports to support demand and capacity planning Coordinating closely with supply chain, production, logistics, and sales teams to resolve order shortfalls and capacity constraints Creating and managing shortage lists, identifying material and stock issues and driving resolution Managing stock control and inventory, including clear stock management to prevent obsolete stock Ensuring all orders are entered accurately into internal systems, maintaining a high level of attention to detail Managing master data and system maintenance to ensure customer and order data remains accurate Heavily Involved with weekly, monthly, and quarterly demand review meetings with customers and internal stakeholders Recording all incoming orders and daily customer call-offs within automated systems Proactively managing customer needs and expectations, ensuring alignment between demand, capacity, and production plans Supporting continuous improvement initiatives across processes and customer engagement Ad Hoc administrative duties Candidate Requirements Experience working in a manufacturing and/or logistics environment is highly advantageous Proven experience in a fast-paced, high-volume B2B order processing or customer operations role Strong working knowledge of MS Office, particularly Excel SAP experience desirable but not essential Confident communicator with experience supporting B2B customer accounts Highly organised with excellent attention to detail Comfortable working in a challenging, dynamic environment where priorities can change quickly Proactive, self-motivated, and able to use initiative