Effective Energy

Customer Care Coordinator About Us Max Energy, established in 2015, is a leading provider of insulation solutions across various sectors including newbuild housing, construction, and domestic and social housing. Our commitment to excellent service and expertise has made us a trusted partner for property professionals and landlords. Are you passionate about delivering outstanding customer service and keeping things running smoothly behind the scenes? We re looking for a proactive and detail-driven Customer Care Coordinator to join our team and play a key role in ensuring a seamless customer experience. In this role, you ll be at the heart of our customer care operations - handling enquiries, resolving issues, and supporting both customers and internal teams with efficiency and professionalism. What you ll be doing Handling customer enquiries and complaints in a professional, timely manner Providing administrative support to the Customer Care Team Accurately logging customer care data within required timeframes Coordinating with internal departments to resolve issues quickly and effectively Proactively chasing outstanding issues to ensure client SLAs are consistently met Maintaining high standards of customer care at all times Producing clear verbal and written reports on customer care performance Communicating with customers and clients via phone, email, and written correspondence Supporting other departments and depots with customer care-related queries Providing cover for the Head of Customer Care when required Adhering strictly to Health & Safety procedures Taking on additional duties as required in line with the role What we re looking for Skills Strong attention to detail and high level of accuracy Confident and professional telephone manner Good IT skills with experience using Outlook, Word, and Excel Ability to prioritise workloads and manage multiple tasks Experience Previous experience in a customer service or administrative role Knowledge of the new build or insulation industry is advantageous Personal attributes A methodical and organised approach to work Positive, team-oriented attitude Ability to follow processes while using initiative Comfortable working independently or within a small team