sees.ai

Senior Client Delivery Manager - Fluent French Location Location: London or Chichester (hybrid), with regular travel to France and occasional travel elsewhere in Europe. Essential: Fluent spoken and written French and English. About this job This is a rare opportunity to take genuinely new technology, already proven at national scale in the UK, and deliver it for critical infrastructure operators across Europe. Energy grids need better data to manage ageing infrastructure, growing demand and the transition to renewable generation. sees.ai collects that data safely and consistently at scale using autonomous UAS. Our work with National Grid has progressed from trials into a full operational service. France is our first major expansion market beyond the UK, and this role will be central to turning new customer requirements into services that can be delivered reliably, repeatedly and profitably. You will own the delivery plan and execution for strategic customers in the UK, France and other European markets. Working alongside our Customer Success Lead, you will translate contractual commitments and emerging customer requirements into clear plans for our engineering, operations and product teams. Some early engagements will be exploratory. Part of your job will be to establish what successful delivery means: defining scope, deliverables, acceptance criteria and operating processes before turning them into a repeatable service. The context sees.ai collects and delivers the inspection data that critical national infrastructure operators depend on. Today, that data primarily consists of high-resolution imagery, with the capability extending to video, thermal imaging and LiDAR. We develop the entire system in-house: the UAS, ground-control systems, software and operation itself. This fully proprietary capability allows us to collect data safely, consistently and at scale. Our customers then use that data to inspect, maintain and optimise their networks. Delivering this service is complex. It requires the coordination of customer stakeholders, flight operations, engineering, regulatory requirements, data-quality standards and contractual commitments. This role brings those elements together. Our first major expansion market beyond the UK is France, so fluent spoken and written French is essential. You must be able to run customer meetings, workshops and delivery reviews in French as naturally as in English. What you will do Own the end-to-end delivery of contracted services for strategic customers in the UK, France and other European territories, from initial mobilisation through to business-as-usual operations. Translate contracts and customer requirements into clear delivery plans, milestones, responsibilities and acceptance criteria. Act as the principal customer contact on delivery matters, working closely with the Customer Success Director, who owns the wider relationship and customer value case. Establish what successful delivery looks like during early or exploratory engagements, then develop the processes required to make delivery repeatable and scalable. Manage scope carefully, identifying changes and ensuring that change requests are assessed, agreed and documented. Track contractual KPIs, SLAs, milestones, risks and dependencies, intervening early when delivery is at risk. Coordinate engineering, operations, product and leadership teams around clear, actionable delivery plans. Work closely with Operations to schedule flight capacity, account for operational constraints and manage the regulatory dependencies affecting delivery in France and other territories. Ensure that inspection data meets agreed quality and acceptance standards before it is handed over to the customer. Convene delivery reviews and steering committees in French and English, providing accurate reporting on progress, performance, risks and decisions. Manage delivery costs and resources, helping ensure that contracts are delivered profitably. Feed delivery insight back to Product and Engineering, particularly where systems, processes or technology make the service difficult to deliver safely, consistently or efficiently. Contribute delivery plans, method statements and supporting evidence to bids and tenders. Visit customer sites and delivery locations across the UK and Europe when required. Essential skills and experience Fluent spoken and written French and English. Significant experience delivering complex projects, programmes or operational services for external customers. Proven ability to manage customer implementations involving multiple internal and external stakeholders. Strong commercial awareness, including experience managing scope, change, cost and delivery commitments. Excellent project planning, organisation and delivery-management capabilities. Experience defining and managing deliverables, acceptance criteria, KPIs or SLAs. Strong customer-facing skills, with the ability to build trust while maintaining clarity around responsibilities, scope and commitments. Excellent communication, reporting and presentation skills. Experience managing project risks, dependencies and competing priorities. The ability to coordinate and influence multidisciplinary teams without relying on direct authority. Comfort working in a fast-moving technology environment where requirements and delivery processes are still evolving. Willingness to travel regularly to France and occasionally to other European countries. Desirable skills and experience Experience delivering services to enterprise customers, utilities or public-sector organisations. Experience in software, SaaS, robotics, autonomous systems, aviation, drones, operational technology or data services. Experience working with operational teams where physical capacity, scheduling, safety or regulation affects delivery. Experience delivering contracts involving data-quality requirements or formal customer acceptance. Familiarity with the French regulatory or infrastructure environment. Experience contributing to bids, tenders or method statements. Familiarity with Agile delivery methods. Experience working across international and multicultural teams. Additional European languages such as German, Spanish, Italian or Dutch. What we offer A central role in delivering the inspection data that critical national infrastructure operators across Europe depend on. The opportunity to help establish how a new technology-led service is delivered internationally. Real influence over the systems and processes that will support sees.ai's next stage of growth. A collaborative and innovative team working on problems of national importance. A share in our growth through our EMI share-option scheme. Competitive salary and benefits, flexible hybrid working and international travel. About sees.ai At sees.ai, we collect and deliver the inspection data that critical national infrastructure operators depend on-captured safely and at scale using UAS so our customers can maintain and optimise their networks. Our technology has moved beyond trials into full operational service with National Grid. We are now expanding across Europe and looking for people who are excited by solving complex delivery problems and building services that work reliably at scale.