Contentful
About the Opportunity We're looking for a strategic and hands on Director of Customer Success (f/m/d) to lead our European team through the next phase of growth and customer excellence. As Director of Customer Success - Europe, you'll serve as the regional leader of our Customer Success function, owning the retention number for Europe and overseeing a high performing team of 20 Customer Success Managers (CSMs) and 2-3 direct report managers. You'll act as the right hand to our VP of Customer Success in the US, taking the lead on execution, escalation management, and strategy development across the region. This is a strategic and operational leadership role where you'll be deeply involved in developing regional success plans, coaching your leaders and CSMs, building customer relationships, and partnering cross functionally to ensure customer satisfaction, growth, and retention. What to expect? Regional Leadership: Lead the European Customer Success team ( 25 team members), including direct oversight of 2-3 Customer Success Managers (CSM), Team Leads, or Managers. Own Retention Metrics: Drive and be accountable for customer retention and net revenue retention (NRR) across the European region. Manage a tight forecasting process and present to Senior Leadership. Strategic Execution: Partner with the VP of Customer Success and other global CS and Sales leaders to define and implement regional strategy and goals. Customer Advocacy & Escalation Point: Serve as a trusted escalation point for high impact customer issues and strategic accounts. Customer Relationships: Build relationships with key enterprise customers and partners in the region to understand their needs, drive adoption, and identify expansion opportunities Team Development: Mentor and grow a high performing, customer obsessed team; support CSMs in managing their 25 account portfolios of enterprise clients. What you need to be successful Proven experience (7+ years) in customer success or account management leadership roles or senior customer success roles at manager or director level, preferably in a B2B technology or SaaS company, focusing on enterprise accounts. 3+ years of people leadership experience, including managing managers and/or regional teams. Proven success managing enterprise accounts and driving customer retention and expansion. Strong strategic thinking with hands on execution capability. Excellent interpersonal and communication skills; comfortable being a visible leader internally and externally. Experience navigating complex customer environments and acting as a senior escalation point. Ability to work cross functionally in a global organization, with strong stakeholder management skills. Based in Europe, with willingness to travel as needed within the region. Bachelor's degree in a relevant field (Business, Computer Science, or similar). An MBA or advanced degree is a plus. Join our team and make a significant impact on the success of our enterprise customers while driving the growth of our company. Apply now and help us revolutionize customer success in the tech industry! What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real time experimentation, powering next generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
About the Opportunity We're looking for a strategic and hands on Director of Customer Success (f/m/d) to lead our European team through the next phase of growth and customer excellence. As Director of Customer Success - Europe, you'll serve as the regional leader of our Customer Success function, owning the retention number for Europe and overseeing a high performing team of 20 Customer Success Managers (CSMs) and 2-3 direct report managers. You'll act as the right hand to our VP of Customer Success in the US, taking the lead on execution, escalation management, and strategy development across the region. This is a strategic and operational leadership role where you'll be deeply involved in developing regional success plans, coaching your leaders and CSMs, building customer relationships, and partnering cross functionally to ensure customer satisfaction, growth, and retention. What to expect? Regional Leadership: Lead the European Customer Success team ( 25 team members), including direct oversight of 2-3 Customer Success Managers (CSM), Team Leads, or Managers. Own Retention Metrics: Drive and be accountable for customer retention and net revenue retention (NRR) across the European region. Manage a tight forecasting process and present to Senior Leadership. Strategic Execution: Partner with the VP of Customer Success and other global CS and Sales leaders to define and implement regional strategy and goals. Customer Advocacy & Escalation Point: Serve as a trusted escalation point for high impact customer issues and strategic accounts. Customer Relationships: Build relationships with key enterprise customers and partners in the region to understand their needs, drive adoption, and identify expansion opportunities Team Development: Mentor and grow a high performing, customer obsessed team; support CSMs in managing their 25 account portfolios of enterprise clients. What you need to be successful Proven experience (7+ years) in customer success or account management leadership roles or senior customer success roles at manager or director level, preferably in a B2B technology or SaaS company, focusing on enterprise accounts. 3+ years of people leadership experience, including managing managers and/or regional teams. Proven success managing enterprise accounts and driving customer retention and expansion. Strong strategic thinking with hands on execution capability. Excellent interpersonal and communication skills; comfortable being a visible leader internally and externally. Experience navigating complex customer environments and acting as a senior escalation point. Ability to work cross functionally in a global organization, with strong stakeholder management skills. Based in Europe, with willingness to travel as needed within the region. Bachelor's degree in a relevant field (Business, Computer Science, or similar). An MBA or advanced degree is a plus. Join our team and make a significant impact on the success of our enterprise customers while driving the growth of our company. Apply now and help us revolutionize customer success in the tech industry! What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real time experimentation, powering next generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Contentful
Barnet, London
About the opportunity Contribuez à façonner l'avenir numérique et à offrir des expériences exceptionnelles aux clients ! Une carrière passionnante vous attend au sein de notre équipe de vente. Posez votre candidature dès maintenant ! At Contentful, we are always searching for top candidates to join our global team of Business Development Reps. We are particularly interested in individuals who would like to pursue a career in sales who can work with our Frenchcustomer base on a fluent French language level. This is a speculative job description, and an immediate opening may not be available. However, we still encourage interested candidates to apply. On a proactive basis, our recruitment team will do our best to get in touch with you to discuss your profile and explain more about Contentful. We will keep your application on file should a suitable opportunity arise. This position is one of the first touch-points that our French customers and potential prospects will have with the Contentful brand. This role requires an organized and motivated individual to understand how Contentful can help organizations drive digital transformation and best-in-class customer experiences. As a Business Development Representative for the French region, you will gain experience interacting with customers of all levels across various industries. You will work closely with assigned Regional Sales Executives and supporting teams to hunt new business. If you are interested in transitioning into tech sales or starting your career in sales, this is the perfect role to take in learning all the necessary skills for a successful career! Part of this unique opportunity includes attending our Contentful training program. This program focuses on developing highly skilled professionals within our organization. This is a multi-step learning and skill development program with hands-on training to help you scale up your skills. Please note this is an onsite role. What to expect? Focus on lead generation within the French market Gain in-depth knowledge of customers, industry, and Contentful's solution offerings Proactively engage with and reach out to new prospects Lead generation activities, including strategic research on LinkedIn, among other hunting tools and outbound prospecting, calling, emailing, and social outreach Collaborate with assigned Account Executives, handing off qualified prospects Successfully reach pipeline targets on a monthly, quarterly, and annual basis Build relationships with key decision-makers across a number of industries What do you need to be successful? Interest in a career in sales, lead generation, or any other customer-facing function Language fluency in English and French is mandatory Excellent oral and written communication skills Seeks to understand the customer's needs, objectives and challenges Ability to proactively qualify customer needs Ability to understand the business opportunity, and to articulate it to the AE team, by understanding the prospect's use case and requirements well and how Contentful fits into the customer's goals Ability to build rapport with prospects, colleagues and other stakeholders Self starter, doesn't wait for things to happen, but pro-actively takes action to move the conversation forward Ability to follow the set processes, update the relevant systems diligently, and make suggestions on improvements where required Detail oriented and data driven Ability to work with standard software such as Salesforce, etc. Interest in technology and willingness to learn about Contentful's solutions Customer-first mindset, where you and company wins by helping our customers to be successful. Willingness to travel (up to 10%) What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share ownership and the success of our company We value Work-Life balance and You Time !A generous amount of paid time off, including vacation days, education days, and volunteer days Access to our Employee Assistance Program (EAP) for information, support, discussion, and counseling for life's challenges Use your personal education budget to improve your skills and grow in your career. Use your physical fitness budget to get away from your desk and support your physical wellness Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties A monthly phone/internet stipend and phone upgrade reimbursement after 2 years New hire office equipment stipend. Get the gear you need to work at your best Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the " Contentful's Candidate Privacy Notice " and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
About the opportunity Contribuez à façonner l'avenir numérique et à offrir des expériences exceptionnelles aux clients ! Une carrière passionnante vous attend au sein de notre équipe de vente. Posez votre candidature dès maintenant ! At Contentful, we are always searching for top candidates to join our global team of Business Development Reps. We are particularly interested in individuals who would like to pursue a career in sales who can work with our Frenchcustomer base on a fluent French language level. This is a speculative job description, and an immediate opening may not be available. However, we still encourage interested candidates to apply. On a proactive basis, our recruitment team will do our best to get in touch with you to discuss your profile and explain more about Contentful. We will keep your application on file should a suitable opportunity arise. This position is one of the first touch-points that our French customers and potential prospects will have with the Contentful brand. This role requires an organized and motivated individual to understand how Contentful can help organizations drive digital transformation and best-in-class customer experiences. As a Business Development Representative for the French region, you will gain experience interacting with customers of all levels across various industries. You will work closely with assigned Regional Sales Executives and supporting teams to hunt new business. If you are interested in transitioning into tech sales or starting your career in sales, this is the perfect role to take in learning all the necessary skills for a successful career! Part of this unique opportunity includes attending our Contentful training program. This program focuses on developing highly skilled professionals within our organization. This is a multi-step learning and skill development program with hands-on training to help you scale up your skills. Please note this is an onsite role. What to expect? Focus on lead generation within the French market Gain in-depth knowledge of customers, industry, and Contentful's solution offerings Proactively engage with and reach out to new prospects Lead generation activities, including strategic research on LinkedIn, among other hunting tools and outbound prospecting, calling, emailing, and social outreach Collaborate with assigned Account Executives, handing off qualified prospects Successfully reach pipeline targets on a monthly, quarterly, and annual basis Build relationships with key decision-makers across a number of industries What do you need to be successful? Interest in a career in sales, lead generation, or any other customer-facing function Language fluency in English and French is mandatory Excellent oral and written communication skills Seeks to understand the customer's needs, objectives and challenges Ability to proactively qualify customer needs Ability to understand the business opportunity, and to articulate it to the AE team, by understanding the prospect's use case and requirements well and how Contentful fits into the customer's goals Ability to build rapport with prospects, colleagues and other stakeholders Self starter, doesn't wait for things to happen, but pro-actively takes action to move the conversation forward Ability to follow the set processes, update the relevant systems diligently, and make suggestions on improvements where required Detail oriented and data driven Ability to work with standard software such as Salesforce, etc. Interest in technology and willingness to learn about Contentful's solutions Customer-first mindset, where you and company wins by helping our customers to be successful. Willingness to travel (up to 10%) What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share ownership and the success of our company We value Work-Life balance and You Time !A generous amount of paid time off, including vacation days, education days, and volunteer days Access to our Employee Assistance Program (EAP) for information, support, discussion, and counseling for life's challenges Use your personal education budget to improve your skills and grow in your career. Use your physical fitness budget to get away from your desk and support your physical wellness Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties A monthly phone/internet stipend and phone upgrade reimbursement after 2 years New hire office equipment stipend. Get the gear you need to work at your best Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the " Contentful's Candidate Privacy Notice " and hereby consent to the collection, processing, use, and storage of my personal information as described therein.