Nasdaq, Inc.

Nasdaq, Inc. is looking for a Head of Product for Nasdaq Governance Solutions, based in London, UK. This role involves leading product vision, delivery, and innovation within AI-powered board technology. The ideal candidate will possess over 10 years of product leadership in B2B SaaS and will be responsible for driving product strategy, guiding product teams, and integrating AI into governance workflows. This position offers a hybrid work environment with a focus on collaboration and delivery of high-impact software.

Head of Product - Nasdaq Governance Solutions Nasdaq Governance Solutions is an AI enabled ecosystem of board technologies and advisory services developed to streamline board operations and improve board and leadership effectiveness. The suite is trusted by over 4,400 organizations worldwide, including public, private, and non profit institutions. We are in a new phase of transformation, embedding AI and expertise deeply into governance workflows to improve decision quality, speed, and operational effectiveness at scale - all within a hyper resilient enterprise software environment. We are seeking a Head of Product to lead this transformation. This is a commercial product leadership role, responsible for the product vision and delivery, and for turning innovation into measurable customer value and durable revenue growth. The successful candidate will bring strong product delivery and go to market experience launching SaaS and AI enabled products, leadership of high-performing teams, and the ability to build alignment between Product, Engineering, Revenue, Customer Success, and Marketing around roadmap priorities. Key Responsibilities Set Product Strategy and Roadmap Define and track product success metrics tied to revenue growth, retention, and adoption - beyond delivery. Deliver high-performing software for an enterprise use-case where resilience is a must. Lead AI Driven Product Innovation and Monetization Lead the integration of AI into governance workflows and intelligence offerings, with a strong focus on usability, trust, and security. Guide decisions around build vs. buy, model selection, data strategy, and platform scalability. Be the Voice of the Customer - develop deep understanding of multiple buyer personas (board members, corporate secretaries, C suite executive leaders). Use customer insight, data analysis, and market research to guide prioritization. Balance enterprise requirements (security, compliance, scale) with usability and workflow efficiency. Act as a senior product spokesperson with customers, prospects, and partners. Lead High Performing Product Teams - build, develop, and inspire a strong product management and design organization, setting clear standards for customer centric product thinking. Model executive level leadership, clarity, and accountability. Bridge the gap between engineering, advisory and the revenue, CS and marketing teams around product prioritization. What We're Looking For 10+ years' experience in product leadership roles within B2B SaaS Consistent record of launching and scaling SaaS products, driving adoption, expansion, and revenue outcomes, and monetizing new capabilities Solid understanding of AI technologies and experience working with or leading products that incorporate AI/ML, GenAI, automation, and data/insights Commercial go-to-market experience translating product strategy into revenue growth, retention improvement, and expansion Ability to engage credibly with engineering leaders and partners while communicating value clearly to non technical partners Strong communication skills, with ability to build alignment and influence across functions Experience with product analytics and design tools such as Pendo and Builder.io Ability to travel internationally to visit teams, clients, and partners Nice to Have: Experience in governance, compliance, legal tech software Nice to Have: MBA or advanced degree (preferred but not required) Nice to Have: Experience with enterprise collaboration or workflow platforms Location This position can be located in Boston (US), London (UK) or Atlanta (US) and offers the opportunity for a hybrid work environment (at least 3 days a week in office, subject to change), providing flexibility and accessibility for qualified candidates. Equal Opportunity Employment Statement Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

As a senior leader at Nasdaq, you will be accountable for shaping and delivering large-scale enterprise transformation programs that advance our position as a global technology company powering markets and economies. This role demands the ability to translate complex business strategies into execution across Financial Market Infrastructures (FMIs) and Tier 1 banking clients. You'll thrive in this position if you bring executive presence, deep capital markets expertise, and the ability to mobilize global teams to deliver measurable impact across complex, highly regulated environments. Key Responsibilities Define and lead strategy and execution for large-scale, multi-year transformation programs, ensuring alignment with client priorities and Nasdaq's global objectives. Represent Nasdaq with senior client stakeholders-including C-suite leaders and steering committees-to build trusted relationships and influence key decisions. Establish and maintain robust program governance frameworks, ensuring effective oversight of risk, financials, delivery, and reporting. Lead complex transformation initiatives spanning technology modernization, operating model redesign, and regulatory-driven change. Drive operational excellence across program delivery, including scope, schedule, budget, and quality management. Build, inspire, and develop high-performing, cross-functional teams across geographies, ensuring effective resource planning and delivery discipline. Required Qualifications Extensive leadership experience in program management and transformation delivery within capital markets, banking, or financial market infrastructures. Proven success leading large-scale, complex programs across Tier 1 banks or FMIs (e.g., exchanges, clearing houses, custodians, or central banks). Strong executive presence with a demonstrated ability to engage and influence C-suite stakeholders and build long-term partnerships. Deep understanding of front-to-back capital markets operations, including trading, clearing, custody, and post-trade processing. Demonstrated experience managing large program financials, including budget oversight, forecasting, and commercial governance. Exceptional communication, governance, and stakeholder management skills in global, regulated environments. Preferred Qualifications Advanced degree (e.g., MBA) or equivalent senior leadership training. Experience delivering enterprise-wide technology implementations and data transformation initiatives. Relevant certifications (e.g., PMP, PgMP, PRINCE2, MSP, Agile, or SAFe). Benefits & Rewards We offer a competitive, well-rounded rewards package designed to support the financial, physical, and emotional well-being of our employees and their families (where applicable). The actual pay depends on factors like your skills, experience, qualifications, and location. In addition to base pay, we offer short-term incentives (bonus or commission) and long-term incentives (equity), where applicable. We utilize a structured job architecture and career framework to ensure growth opportunities are transparent, fair, and accessible to all employees. The pay range you see reflects the full salary band for this job level, including room for progression over time. For more information, visit Nasdaq Benefits & Rewards Career Page. We welcome applications from candidates of all backgrounds and identities. We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated. We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process. At Nasdaq, we're proud to be the engine behind the world's capital markets. But we don't stop there. We build the technology that drives transparency, trust, and access - helping economies grow and people thrive. Our purpose is to advance economic progress for all. Whether you're a client, a colleague, or part of our broader community, we're here to move markets-and possibilities-forward. Join our Talent Community to stay in the loop on upcoming roles, events, and new opportunities across Nasdaq. Our hybrid work model, NasdaqBlend, gives you flexibility to do your best work - whether that's from home, in the office, or a mix of both. Check the job listing or reach out to our team for role-specific details. We're a global team of over 8,500 innovators across 38 countries, united by a shared purpose: advancing economic progress for all. It's not just what we do it's how we do it, together. Want a deeper look into our culture? Explore our Culture Book. We support your success through You&Q, our total rewards program that covers every dimension of life - from building wealth and growing your career to prioritizing well-being and family care. Join the Team Advancing Economic Progress for All.

Overview Nasdaq calculates thousands of indexes that are utilized across numerous investment vehicles globally, including our flagship Nasdaq 100, thematic exposures, quantitative strategies, ESG, and nascent markets. The Index Client Services team supports market participants around the world and is the first point of contact for our valued clients. The Index Client Services Manager is responsible for customer retention, adoption, and satisfaction across the Americas region. Responsibilities Manage, coach and mentor a team of Index Client Services Analysts. Develop and implement customer success strategies, processes, and best practices to enhance customer experience. Collaborate with cross functional teams (including Sales, Operations, Product, etc.) to ensure seamless customer onboarding, ongoing support, and incident management. Monitor and analyze customer health metrics to identify areas for improvement and proactively address potential issues. Identify opportunities for upselling and cross selling by understanding customer needs and pain points. Manage resources and priorities to meet operational needs and take accountability for performance. Support the design, development, testing, and deployment of new functionality, as needed. Qualifications Bachelor's degree, preferably in Business, Economics, Finance, or related field. Understanding of financial products, indexes and ETFs. At least 5 years of experience in the financial services industry. Experience in a customer success or account management leadership role. Ability to lead and motivate teams, fostering a collaborative and customer centric culture. Excellent communication and interpersonal skills, with the ability to build relationships at all levels. Knowledge and experience leading a Client Services team. Knowledge of equity indices and financial data. High proficiency with Microsoft Office (Excel, Word, PowerPoint) and Salesforce or related tools. Proficiency with Jira, SharePoint, Confluence, or related tools. Knowledge of and experience deploying customer success best practices, methodologies, and tools. Strong problem solving, analytical, and decision making skills. Proficiency in data analysis and reporting, with the ability to derive insights from customer data. Proficiency with data visualization tools (PowerBI, Tableau, etc.). Benefits and Compensation Competitive base salary. Annual bonus. Annual equity grant. Employee Stock Purchase Plan offering discounted company shares. Pension matching. 28 paid vacation days. 6 additional days off per year. Work from anywhere - up to 20 days per year. Paid time off to volunteer. Health insurance. Dental insurance. Gym allowance. 24/7 mental health support for you and your family. Global mentoring program. Unlimited access to e learning platforms. Hybrid work setup. Modern and comfortable work environment with fresh fruit, snacks, and weekly Fika. Equal Employment Opportunity Statement Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities. We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated. We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.