Since we started our journey to build a no nonsense 4X4, we've come a long way. We've established INEOS Automotive as a serious contender in 4X4 development and manufacturing. We've partnered with some of the biggest names in the automotive industry. We've made our way from vision to prototype. We've secured a world-class production facility and delivery team. We've delivered Grenadiers to customers all around the world. We're building our double cab pickup, the Quartermaster. People and Culture Easy never changed anything. Not in manufacturing, science, engineering or energy - and certainly not elite sport. At INEOS we tackle every challenge head-on, and we help extraordinary athletes achieve extraordinary things. When it comes to making positive change, we know nothing gets done without grit, rigour and humour. Our Automotive team consist of around 1500 employees, 10 locations and 44 nationalities, we're an international team working together to challenge the ordinary. If this sounds like you, let's talk. Your role: The Global Parts & Accessories Manager will be responsible for the overall delivery of the P&A service including S-BoM management, Electronic Parts Catalogue (EPC), Customer Service and Dealer Support system, Pricing Strategy and global Accessories offering and strategy. The role will liaise heavily with the Aftersales Distribution Manager to minimise customer backorders and communicate parts ETA. R esponsibilities include (but are not limited to): Analyse type approval changes and all time buy requirements Manage and liaise Engineering Change Requests and analyse service implications Support Accessory strategy and team in identifying cost saving initiatives and potential new offerings Implement Global Sales Initiatives for Parts & Accessories as well as supporting regional team to deliver local initiatives best suited to their markets(also e.g. regionalised pricing strategy and price file management) Dealer stock requirements in line with car parc and service cycleand lead the dealer support system ensuring tickets and enquiries are met on-time Monitor trends in demand and fulfilment performance within Manage the Electronic Parts Catalogue (EPC) ensuring information accuracy and timely maintenance. Cross-alignment with Procurement, Engineering and SQE through release process Support the continuous improvement of BiW offering Support the management of the Service BoM to ensure a sensible and appropriate spare part offering to dealers and customers Implement a strategy to support regional teams with 2nd line assistance for all P&A enquiries via the ticketing system What we are looking for: Significant industry knowledge and awareness of Automotive Spare Parts & Workshop practices(Preferred Technical background) Ability to understand automotive technical drawings Able to define and deliver against targets and objectives Ability to analyse numerical reporting along with dealer stock file planning Experience of managing continual change and improvement Able to translate strategic requirements into day-to-day actions Ability to anticipate business opportunities and create innovative solutions Experience with SAP and PLM Systems would be advantageous Some travel will be required If the role sounds of interest and you want to learn more, please apply. Please include a covering letter that supports your application along with any other supporting information. Clicking this link will take you to an external site where you can continue with your application Location London, United Kingdom Discipline Quality Control Type Full-time Posted 17 July 2025 Requisition ID 783D263FA3 Job Details Location London, United Kingdom Discipline Quality Control Type Full-time Business INEOS Automotive Posted 17 July 2025 Requisition ID 783D263FA3 Apply for this job Clicking this link will take you to an external site where you can continue with your application
Jul 24, 2025
Full time
Since we started our journey to build a no nonsense 4X4, we've come a long way. We've established INEOS Automotive as a serious contender in 4X4 development and manufacturing. We've partnered with some of the biggest names in the automotive industry. We've made our way from vision to prototype. We've secured a world-class production facility and delivery team. We've delivered Grenadiers to customers all around the world. We're building our double cab pickup, the Quartermaster. People and Culture Easy never changed anything. Not in manufacturing, science, engineering or energy - and certainly not elite sport. At INEOS we tackle every challenge head-on, and we help extraordinary athletes achieve extraordinary things. When it comes to making positive change, we know nothing gets done without grit, rigour and humour. Our Automotive team consist of around 1500 employees, 10 locations and 44 nationalities, we're an international team working together to challenge the ordinary. If this sounds like you, let's talk. Your role: The Global Parts & Accessories Manager will be responsible for the overall delivery of the P&A service including S-BoM management, Electronic Parts Catalogue (EPC), Customer Service and Dealer Support system, Pricing Strategy and global Accessories offering and strategy. The role will liaise heavily with the Aftersales Distribution Manager to minimise customer backorders and communicate parts ETA. R esponsibilities include (but are not limited to): Analyse type approval changes and all time buy requirements Manage and liaise Engineering Change Requests and analyse service implications Support Accessory strategy and team in identifying cost saving initiatives and potential new offerings Implement Global Sales Initiatives for Parts & Accessories as well as supporting regional team to deliver local initiatives best suited to their markets(also e.g. regionalised pricing strategy and price file management) Dealer stock requirements in line with car parc and service cycleand lead the dealer support system ensuring tickets and enquiries are met on-time Monitor trends in demand and fulfilment performance within Manage the Electronic Parts Catalogue (EPC) ensuring information accuracy and timely maintenance. Cross-alignment with Procurement, Engineering and SQE through release process Support the continuous improvement of BiW offering Support the management of the Service BoM to ensure a sensible and appropriate spare part offering to dealers and customers Implement a strategy to support regional teams with 2nd line assistance for all P&A enquiries via the ticketing system What we are looking for: Significant industry knowledge and awareness of Automotive Spare Parts & Workshop practices(Preferred Technical background) Ability to understand automotive technical drawings Able to define and deliver against targets and objectives Ability to analyse numerical reporting along with dealer stock file planning Experience of managing continual change and improvement Able to translate strategic requirements into day-to-day actions Ability to anticipate business opportunities and create innovative solutions Experience with SAP and PLM Systems would be advantageous Some travel will be required If the role sounds of interest and you want to learn more, please apply. Please include a covering letter that supports your application along with any other supporting information. Clicking this link will take you to an external site where you can continue with your application Location London, United Kingdom Discipline Quality Control Type Full-time Posted 17 July 2025 Requisition ID 783D263FA3 Job Details Location London, United Kingdom Discipline Quality Control Type Full-time Business INEOS Automotive Posted 17 July 2025 Requisition ID 783D263FA3 Apply for this job Clicking this link will take you to an external site where you can continue with your application
Since we started our journey to build a no nonsense 4X4, we've come a long way. We've established INEOS Automotive as a serious contender in 4X4 development and manufacturing. We've partnered with some of the biggest names in the automotive industry. We've made our way from vision to prototype. We've secured a world-class production facility and delivery team. We've delivered Grenadiers to customers all around the world. We're building our double cab pick up, the Quartermaster. People and Culture Easy never changed anything. Not in manufacturing, science, engineering or energy - and certainly not elite sport. At INEOS we tackle every challenge head-on, and we help extraordinary athletes achieve extraordinary things. When it comes to making positive change, we know nothing gets done without grit, rigour and humour. Our Automotive team consists of around 1500 employees, 10 locations and 44 nationalities, we're an international team working together to challenge the ordinary. If this sounds like you, let's talk. The role Responsibilities include (but are not limited to): Develop, adapt and execute innovative sales and after sales strategies for the region of responsibility in close alignment with top management - considering the complexities of national law, licensing requirements, homologation and derogation issues etc. Fields of strategy include among others: wholesale planning and achievement, partner performance, network development, marketing approach, fleet, SME and pre-owned strategies, etc. It is expected to think out of the box and make a clear distinction vs. the current automotive processes. Work closely with the dealer network to develop and support sales strategies that drive volume growth across all sales channels. Develop and manage close working relationships with key players in the region including the network of commercial agents and sales ambassadors (among others). Closely align with the UKI business development manager to align regional strategies in the wider commercial set-up. Establish a business model and ways of working with regional partners; allocate relevant KPIs and performance measurement practice and challenge these if required. Establish close working relationships with the rest of the UKI team. Establish, qualify and lead the network for the sales of the Grenadier in the assigned region. Constant tracking and analysis of market data and market potential; recommendations for routes to market and the extension of business. Conduct regional and partner performance analysis to create projections, planning, and growth models. Auditing regional partner compliance with Grenadier processes and standards and create action plans to remedy where necessary. Appoint and terminate regional business partners as and when required. Facilitate, support and ensure the achievement of volume targets in the region of responsibility. Ensure exemplary enquiry management and sales processes. Support INEOS owned Event Hubs in the region, including regional strategies of engagement with VIPs, journalists, and off-road clubs. Identify and engage with potential (regional) Fleet customers and ensure that bids and public tenders are prepared in collaboration with the Fleet Sales Manager. Establish and maintain good working relationships with external and internal stakeholders. Ensure that the INEOS culture of focused cost management and customer satisfaction is embedded in all we do. Requirements Proven track in general management as well as sales, sales planning, sales steering and marketing. A proven background in network development and insight. Knowledge of fleet sales and business development within SMEs. International customer experience and product launch business development experience; bringing a creative approach and 'out of the box' thinking is more important than automotive sector experience. Experience with top management working environment in the automotive OEM/industry and having the ability to quickly adapt to changing objectives and changing market requirements. Up-to-date knowledge with the latest trends within the industry and customer experiences trends. Creative with the ability to think outside the box. IT literacy (presentations and office package) and commercial acumen. Process driven. Strong presentation and negotiation skills. Open-minded team player who is able to acquire and apply complex product and market knowledge. Strong conceptual skills and a willingness to solve problems and implement strategies. Strength in relationship building; strong communication and negotiation skills. Good eye for details, analysis, and judgment. Strong out of the box thinking and willingness to challenge the status quo. Independent working approach while being highly customer/partner oriented. Willingness/ability to travel extensively in the dedicated region is expected. If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information. If your application is successful one of the team will be in touch to arrange an initial conversation! Job Details Location: London, United Kingdom Discipline: Other Type: Full-time Business: INEOS Automotive Posted: 11 February 2025 Requisition ID: 9EDCABF276
Feb 21, 2025
Full time
Since we started our journey to build a no nonsense 4X4, we've come a long way. We've established INEOS Automotive as a serious contender in 4X4 development and manufacturing. We've partnered with some of the biggest names in the automotive industry. We've made our way from vision to prototype. We've secured a world-class production facility and delivery team. We've delivered Grenadiers to customers all around the world. We're building our double cab pick up, the Quartermaster. People and Culture Easy never changed anything. Not in manufacturing, science, engineering or energy - and certainly not elite sport. At INEOS we tackle every challenge head-on, and we help extraordinary athletes achieve extraordinary things. When it comes to making positive change, we know nothing gets done without grit, rigour and humour. Our Automotive team consists of around 1500 employees, 10 locations and 44 nationalities, we're an international team working together to challenge the ordinary. If this sounds like you, let's talk. The role Responsibilities include (but are not limited to): Develop, adapt and execute innovative sales and after sales strategies for the region of responsibility in close alignment with top management - considering the complexities of national law, licensing requirements, homologation and derogation issues etc. Fields of strategy include among others: wholesale planning and achievement, partner performance, network development, marketing approach, fleet, SME and pre-owned strategies, etc. It is expected to think out of the box and make a clear distinction vs. the current automotive processes. Work closely with the dealer network to develop and support sales strategies that drive volume growth across all sales channels. Develop and manage close working relationships with key players in the region including the network of commercial agents and sales ambassadors (among others). Closely align with the UKI business development manager to align regional strategies in the wider commercial set-up. Establish a business model and ways of working with regional partners; allocate relevant KPIs and performance measurement practice and challenge these if required. Establish close working relationships with the rest of the UKI team. Establish, qualify and lead the network for the sales of the Grenadier in the assigned region. Constant tracking and analysis of market data and market potential; recommendations for routes to market and the extension of business. Conduct regional and partner performance analysis to create projections, planning, and growth models. Auditing regional partner compliance with Grenadier processes and standards and create action plans to remedy where necessary. Appoint and terminate regional business partners as and when required. Facilitate, support and ensure the achievement of volume targets in the region of responsibility. Ensure exemplary enquiry management and sales processes. Support INEOS owned Event Hubs in the region, including regional strategies of engagement with VIPs, journalists, and off-road clubs. Identify and engage with potential (regional) Fleet customers and ensure that bids and public tenders are prepared in collaboration with the Fleet Sales Manager. Establish and maintain good working relationships with external and internal stakeholders. Ensure that the INEOS culture of focused cost management and customer satisfaction is embedded in all we do. Requirements Proven track in general management as well as sales, sales planning, sales steering and marketing. A proven background in network development and insight. Knowledge of fleet sales and business development within SMEs. International customer experience and product launch business development experience; bringing a creative approach and 'out of the box' thinking is more important than automotive sector experience. Experience with top management working environment in the automotive OEM/industry and having the ability to quickly adapt to changing objectives and changing market requirements. Up-to-date knowledge with the latest trends within the industry and customer experiences trends. Creative with the ability to think outside the box. IT literacy (presentations and office package) and commercial acumen. Process driven. Strong presentation and negotiation skills. Open-minded team player who is able to acquire and apply complex product and market knowledge. Strong conceptual skills and a willingness to solve problems and implement strategies. Strength in relationship building; strong communication and negotiation skills. Good eye for details, analysis, and judgment. Strong out of the box thinking and willingness to challenge the status quo. Independent working approach while being highly customer/partner oriented. Willingness/ability to travel extensively in the dedicated region is expected. If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information. If your application is successful one of the team will be in touch to arrange an initial conversation! Job Details Location: London, United Kingdom Discipline: Other Type: Full-time Business: INEOS Automotive Posted: 11 February 2025 Requisition ID: 9EDCABF276
Salary: Dependent on skills, qualifications and experience Contract type: Permanent ABOUT US A truly global company, INEOS comprises of 36 businesses with 194 sites in 29 countries throughout the world. We also encompass a range of consumer brands and sports interests. INEOS O&P UK Grangemouth is a petrochemicals centre of excellence. We are the largest manufacturing site in Scotland. We pride ourselves in offering a working environment that is friendly and welcoming, that offers employees true autonomy and empowerment and that enables everyone to achieve their goals and to have a fulfilling professional career with us. Our aim, as always, is to find new, improved ways of doing things. Whether that's through improving the energy efficiency of our plants, developing new ways of working or delivering on our net zero promises, we like to push boundaries and overcome challenges. If you share our vision for a sustainable future; if you possess the skills and competencies to help deliver our net zero road map; if you want to play your part in the remarkable next step in the UK petrochemical sector, we'd like to hear from you. ABOUT OUR OPPORTUNITY A highly motivated person with DCS experience is required to join our team to provide technical systems' expertise and support Asset, TAR and Projects businesses in delivering legal compliance and achieving INEOS OPUK business goals. The successful candidate will be responsible for providing a total asset care service, securing systems against cyber threats and assisting with the recovery of programmable systems during major incidents/emergencies to maximize plant availability. Depending on skill set and experience, the successful candidate may be part of the DCS on-call rota. The role is also subject to a satisfactory Criminal Record check. Please note you must hold (or work towards) a full UK driving licence for this role. Key Accountabilities Provide ownership and a total asset care service (design, maintenance, modifications, upgrades) ensuring they are maintained to meet business HSE/reliability targets and comply with INEOS Grangemouth standards. Maintain and ensure security of local systems domain to prevent Cyber attacks to meet business availability and HSE targets. Lead the recovery of programmable systems during major incidents/emergencies to maximize plant availability. Act as first point of contact for programmable systems. Act as asset technical contact with third party companies support teams. Coach/mentor other members of the team. ABOUT YOU Required: Extensive knowledge of computer hardware and software. DCS systems design and troubleshooting capabilities. Knowledge of Microsoft Windows Operating Systems. Good verbal and written communication skills. Ability to support effective troubleshooting and determine solutions to complex technical problems. Ability to understand advanced technical instructional material and data and implement technological advances to existing systems. Ability to interface with 3rd party design contractors and vendors. Bachelor's degree in Automation, Computer Sciences, Electrical or equivalent. Knowledge of computer networking. Knowledge of backup-recovery process. Ability to monitor and maintain existing control/automation systems so that they continue to deliver safe, reliable and optimal plant operation. Ability to analyse and understand cross-discipline (Process, I/E) problems/requests. Ability to provide technical expertise for peer reviews and other project improvement practices across the complex to ensure project scope and detail meets availability/HSE business requirements. Ability to provide construction and commissioning services to automation projects. WHAT WE OFFER 34 days holiday (optional salary sacrifice to purchase up to 5 extra days) Benefits Platform - access to discounts on high street stores etc., Discounted Private Medical Insurance, Travel Insurance etc. Up to 20% Discretionary Bonus Opportunity Scottish Widows Contributory Pension including employer contributions Free On-site Gym Employee Assistance Programme Enhanced Maternity Leave Salary Sacrifice Car and Cycle to Work Scheme HOW TO APPLY Interested candidates should submit their CV via our website. Applicants with a successful CV may be invited to an online MS Teams or telephone call to further discuss the role, the organisation and your suitability. Successful applicants will then be invited to interview which will consist of behavioural and technical questions. For some roles, the recruitment process may also include technical testing, behaviour questionnaires and/or delivering a presentation. If you are selected as the preferred candidate you will receive a provisional offer which will be subject to a medical assessment and reference checks. Some roles may also require a criminality check. ADDITIONAL INFORMATION As an equal opportunity employer, we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application, assessment and on-boarding stages. If you would like to discuss any adjustments you may require throughout the recruitment and selection process please contact . If you were referred by a permanent member of staff that currently works at INEOS O&P UK Grangemouth please email confirming the position you applied for and the name of the employee that referred you. Please note the employee referral scheme is only applicable for permanent vacancies. Job Details Location Grangemouth, United Kingdom Discipline Engineering Type Full-time Posted 10 February 2025 Closing Date 07 March 2025 Requisition ID 1837
Feb 21, 2025
Full time
Salary: Dependent on skills, qualifications and experience Contract type: Permanent ABOUT US A truly global company, INEOS comprises of 36 businesses with 194 sites in 29 countries throughout the world. We also encompass a range of consumer brands and sports interests. INEOS O&P UK Grangemouth is a petrochemicals centre of excellence. We are the largest manufacturing site in Scotland. We pride ourselves in offering a working environment that is friendly and welcoming, that offers employees true autonomy and empowerment and that enables everyone to achieve their goals and to have a fulfilling professional career with us. Our aim, as always, is to find new, improved ways of doing things. Whether that's through improving the energy efficiency of our plants, developing new ways of working or delivering on our net zero promises, we like to push boundaries and overcome challenges. If you share our vision for a sustainable future; if you possess the skills and competencies to help deliver our net zero road map; if you want to play your part in the remarkable next step in the UK petrochemical sector, we'd like to hear from you. ABOUT OUR OPPORTUNITY A highly motivated person with DCS experience is required to join our team to provide technical systems' expertise and support Asset, TAR and Projects businesses in delivering legal compliance and achieving INEOS OPUK business goals. The successful candidate will be responsible for providing a total asset care service, securing systems against cyber threats and assisting with the recovery of programmable systems during major incidents/emergencies to maximize plant availability. Depending on skill set and experience, the successful candidate may be part of the DCS on-call rota. The role is also subject to a satisfactory Criminal Record check. Please note you must hold (or work towards) a full UK driving licence for this role. Key Accountabilities Provide ownership and a total asset care service (design, maintenance, modifications, upgrades) ensuring they are maintained to meet business HSE/reliability targets and comply with INEOS Grangemouth standards. Maintain and ensure security of local systems domain to prevent Cyber attacks to meet business availability and HSE targets. Lead the recovery of programmable systems during major incidents/emergencies to maximize plant availability. Act as first point of contact for programmable systems. Act as asset technical contact with third party companies support teams. Coach/mentor other members of the team. ABOUT YOU Required: Extensive knowledge of computer hardware and software. DCS systems design and troubleshooting capabilities. Knowledge of Microsoft Windows Operating Systems. Good verbal and written communication skills. Ability to support effective troubleshooting and determine solutions to complex technical problems. Ability to understand advanced technical instructional material and data and implement technological advances to existing systems. Ability to interface with 3rd party design contractors and vendors. Bachelor's degree in Automation, Computer Sciences, Electrical or equivalent. Knowledge of computer networking. Knowledge of backup-recovery process. Ability to monitor and maintain existing control/automation systems so that they continue to deliver safe, reliable and optimal plant operation. Ability to analyse and understand cross-discipline (Process, I/E) problems/requests. Ability to provide technical expertise for peer reviews and other project improvement practices across the complex to ensure project scope and detail meets availability/HSE business requirements. Ability to provide construction and commissioning services to automation projects. WHAT WE OFFER 34 days holiday (optional salary sacrifice to purchase up to 5 extra days) Benefits Platform - access to discounts on high street stores etc., Discounted Private Medical Insurance, Travel Insurance etc. Up to 20% Discretionary Bonus Opportunity Scottish Widows Contributory Pension including employer contributions Free On-site Gym Employee Assistance Programme Enhanced Maternity Leave Salary Sacrifice Car and Cycle to Work Scheme HOW TO APPLY Interested candidates should submit their CV via our website. Applicants with a successful CV may be invited to an online MS Teams or telephone call to further discuss the role, the organisation and your suitability. Successful applicants will then be invited to interview which will consist of behavioural and technical questions. For some roles, the recruitment process may also include technical testing, behaviour questionnaires and/or delivering a presentation. If you are selected as the preferred candidate you will receive a provisional offer which will be subject to a medical assessment and reference checks. Some roles may also require a criminality check. ADDITIONAL INFORMATION As an equal opportunity employer, we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application, assessment and on-boarding stages. If you would like to discuss any adjustments you may require throughout the recruitment and selection process please contact . If you were referred by a permanent member of staff that currently works at INEOS O&P UK Grangemouth please email confirming the position you applied for and the name of the employee that referred you. Please note the employee referral scheme is only applicable for permanent vacancies. Job Details Location Grangemouth, United Kingdom Discipline Engineering Type Full-time Posted 10 February 2025 Closing Date 07 March 2025 Requisition ID 1837
Since we started our journey to build a no nonsense 4X4, we've come a long way. We've established INEOS Automotive as a serious contender in 4X4 development and manufacturing. We've partnered with some of the biggest names in the automotive industry. We've made our way from vision to prototype. We've secured a world-class production facility and delivery team. We've delivered Grenadiers to customers all around the world. We're building our double cab pick up, the Quartermaster. People and Culture Easy never changed anything. Not in manufacturing, science, engineering or energy - and certainly not elite sport. At INEOS we tackle every challenge head-on, and we help extraordinary athletes achieve extraordinary things. When it comes to making positive change, we know nothing gets done without grit, rigour and humour. Our Automotive team consists of around 1500 employees, 10 locations and 44 nationalities, we're an international team working together to challenge the ordinary. If this sounds like you, let's talk. Position Overview Our Customer Service Escalations Supervisor will be a part of our global Customer Service team. Responsible for managing, facilitating, and reporting on the resolution of escalated customer complaints received either through INEOS's Call Centre Partner, an INEOS Dealership or via the INEOS Senior Team. The team's goal is to achieve a 'White Glove' Service for all customers and while we work towards this the team are continuously working on data driven improvements that will enhance the customer experience. Responsibilities include (but are not limited to): Resolve complex customer experience problems Set customer expectations and provide updates regarding troubleshooting and resolution action plans Restore and maintain the customer's confidence in INEOS Automotive through effective listening, communications skills and recommended financial or goodwill remedies where appropriate Actively contribute to projects, initiatives, and workstreams led by other senior team members Proactively manage customer cases with network partners, assisting in the resolution of customer enquiries and complaints Gather and submit appropriate financial information to facilitate the processing of external reimbursements "refunds and or compensation
Feb 17, 2025
Full time
Since we started our journey to build a no nonsense 4X4, we've come a long way. We've established INEOS Automotive as a serious contender in 4X4 development and manufacturing. We've partnered with some of the biggest names in the automotive industry. We've made our way from vision to prototype. We've secured a world-class production facility and delivery team. We've delivered Grenadiers to customers all around the world. We're building our double cab pick up, the Quartermaster. People and Culture Easy never changed anything. Not in manufacturing, science, engineering or energy - and certainly not elite sport. At INEOS we tackle every challenge head-on, and we help extraordinary athletes achieve extraordinary things. When it comes to making positive change, we know nothing gets done without grit, rigour and humour. Our Automotive team consists of around 1500 employees, 10 locations and 44 nationalities, we're an international team working together to challenge the ordinary. If this sounds like you, let's talk. Position Overview Our Customer Service Escalations Supervisor will be a part of our global Customer Service team. Responsible for managing, facilitating, and reporting on the resolution of escalated customer complaints received either through INEOS's Call Centre Partner, an INEOS Dealership or via the INEOS Senior Team. The team's goal is to achieve a 'White Glove' Service for all customers and while we work towards this the team are continuously working on data driven improvements that will enhance the customer experience. Responsibilities include (but are not limited to): Resolve complex customer experience problems Set customer expectations and provide updates regarding troubleshooting and resolution action plans Restore and maintain the customer's confidence in INEOS Automotive through effective listening, communications skills and recommended financial or goodwill remedies where appropriate Actively contribute to projects, initiatives, and workstreams led by other senior team members Proactively manage customer cases with network partners, assisting in the resolution of customer enquiries and complaints Gather and submit appropriate financial information to facilitate the processing of external reimbursements "refunds and or compensation