Heeton Concept Hotels

Heeton UK is seeking to engage with a People & Development Senior Business Partner who recognises that culture is key - with the drive to create an enabling and empowering environment that brings the best out of our team and our leaders. And delivers truly memorable experiences to our guests as a result. The People & Development Senior Business Partner is a senior leader role responsible for supporting the Head of People & Development in shaping and executing the People Strategy across Heeton UK. This role partners closely with General Managers and leadership teams to ensure organizational effectiveness, robust talent pipelines, and a culture that supports business priorities. As a core member of the Senior Leadership team, the P&D Senior Business Partner impacts both strategic and operational HR, driving transformation and continuous improvement across the business. This role is pivotal in supporting in creating an inclusive, diverse and thriving culture that aligns with our company values: Drive, Guest Focus, Standards Focus, Teamwork, Communication & Commitment. This role is instrumental in nurturing & growing talent, current and new, fostering employee wellbeing, driving Heeton UK's people strategy, and ensuring compliance with UK employment laws and policies. You will have the desire to create an enabling and empowering environment that brings the best out of our team and our leaders. Working closely with our leaders, you will motive, inspire, lead and guide them to success, thus creating a cohort of empowered, successful business leaders that are able to deliver truly memorable experiences to our colleagues & guests as a result. A little taste of your day-to-day Every day is different, but you will mostly be: Collaborate with business leaders to develop and implement talent and organizational effectiveness strategies that support growth, change, and transformation across Heeton UK. Leverage workforce analytics-including talent demographics, turnover trends, and engagement scores-to diagnose underlying issues and inform evidence-based HR decision-making. Stay ahead of emerging business issues to determine strategic people and organizational implications. Anticipate future business challenges such as market changes, regulatory shifts, or digital disruption, and build proactive HR strategies to mitigate risk and capture opportunity. Partner with the leadership teams to drive efforts needed to achieve business priorities. Identify and address opportunities for greater efficiency, agility, and standardization that is consistent with the company's strategy. Lead the design and rollout of HR initiatives, policies, and processes tailored for Heeton UK disciplines and in alignment with IHG standards, ensuring compliance and local relevance. Provide visionary leadership in talent development, fostering a culture of learning, innovation, and agility to maintain competitive advantage. Champion cross-functional collaboration and team excellence, supporting in building a purpose-driven, high-performing People function and high performing culture across Heeton UK. Cultivate strong relationships with internal and external partners, leveraging insights and networks to advance business goals. Act as a trusted advisor to senior leaders to build organizational capabilities, process optimization and change management to reduce complexity and maximize team performance to drive improved performance. Embody and promote our company values to foster a positive, diverse & inclusive workplace where every team member feels heard and valued, and where they are also able to bring their whole authentic selves to the workplace. Nurturing and developing a people centered and team orientated inclusive culture, where all voices are heard, and they feel valued every day. Ensured strict compliance with all employment laws and regulations, demonstrating a commitment to ethical conduct and the well-being of our workforce. Partner with leaders to embed engagement strategies that drive retention, development, and performance. Lead end-to-end People Service delivery across the employee lifecycle, including onboarding, contractual changes, absence management, offboarding, benefits administration and HRIS. Drive excellence in service performance, automation, simplification, and process scalability across the People function. Own and evolve HRIS/People Systems to meet evolving business needs, ensuring robust data governance, ID verification, and regulatory compliance. Collaborate cross-functionally to digitize workflows, improve reporting accuracy, and enhance user experience and analytics capabilities. Support in leading and driving the Talent Acquisition Strategy for Heeton UK in line with the business objectives. Oversee Talent Acquisition across Heeton UK to ensure we attract, select, and retain the very best talent, with a focus on skills, behaviours, and cultural fit. Provide leadership in the attraction, development and retention of high calibre talent. Partner with the leadership teams to attract, select, and onboard top talent, ensuring succession plans and talent pools are robust. Ensure regular talent assessments are conducted, identifying skill gaps and future leadership needs based on business objectives and market trends. Apply personal expertise in talent assessment to facilitate optimal development planning. Champion the execution of the performance planning processes throughout the year ensuring transparency and a high-performance standard. Oversee programs to support an inclusive culture and career advancement opportunities for all, building clear career pathways and succession planning. Champion leadership and management development, embedding a culture of continuous learning and growth. Fostering our Health & Wellbeing agenda where we aim to be able to maintain a working environment and level of wellbeing support that encourages our people to thrive both in and out of Heeton UK. Advocate for Health and Wellbeing initiatives to support employees' personal and professional growth. Oversee Payroll for all sites, including the corporate office. Travel as required across the UK Complete any other reasonable request or take additional areas of responsibility as requested by any member of the senior management team What we need from you CIPD qualification is a distinct advantage but not essential Experience of working within a hospitality environment Excellent communication skills, including the ability to produce high-quality and engaging PowerPoint presentations, business proposals and comfortable hosting in person and virtual meetings for large groups of people Experience in Regional HR Management, Senior HR Business partner or similar UK HR leadership roles Experience in managing complex ER cases, TUPE, Redundancy processes, Tribunals, Settlements and extensive knowledge of UK Employment Law Be confident and highly skilled in training, developing and coaching at all levels Be creative, and have strong problem-solving and organisational skills Possess strong leadership, commercial and analytical skills You will be positive and proactive, and confident working on you own initiative in a fast-paced environment, having the ability to prioritise and work to challenging deadlines You will be agile and comfortable dealing with varied priorities What you can expect from us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. Development to grow and thrive and experiences that you'll cherish. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. Why you should apply We offer market appropriate salary with up to 12.5% bonus potential, plus access to our extensive benefits package, which includes: Contributory pension scheme of up to 5% with service 33 days holiday Complimentary staff stays and staff rates Exclusive access to the employee recognition & reward scheme - Heeton Rewards Service-based annual leave (increasing up to a maximum of 5 extra days) Referral scheme Life Assurance, Income Protection and Employee Assistance schemes Numerous voluntary benefits, including a buy holiday scheme, Childcare, Cycle to Work, Medicash Health Plan and many more Fantastic career potential with one of the UK's fast-growing hotel operators How do I deliver this? Drive The desire, determination and drive to do things better, pursues success, takes responsibility for own job, own learning and reaches for excellence in all they do; follows through on commitments made accepts critique/responsibility. Guest focus A desire to delight the guest by meeting their needs and exceeding expectations; ensures the hotel/function is constantly guest-focused and delivers excellent products and services. Standards focus . click apply for full job details

The Hotel Manager will provide day-to-day leadership and direction by maximising financial returns, driving the development of people, creating and maintaining a unique guest experience, executing brand standards and building awareness of the hotels and brands in the local community. Why work for us Exclusive access to the employee recognition & reward scheme - Heeton Rewards Service-based annual leave (increasing up to a maximum of 5 extra days) Private Medical & Dental Scheme Contributory pension scheme of up to 5% with service Employee Assistance Programme, Life Assurance and Income Protection Schemes Employee & Friends/Family discounted rates at Heeton-operated hotels Referral scheme Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Health Cash Plan and many more Heeton is an expanding company which offers excellent career, training and development opportunities Fantastic career potential with one of the UK's fast-growing hotel operators Retention bonus on completion of 6 and 12 month service What we need from you Previous management experience as a hotel manager at a mid market branded hotel. The ability to lead the daily operation of the hotel to deliver a great experience for our guests and colleagues alike. You can demonstrate how you will have the ability to motivate, appraise, support and challenge the team to improve the overall performance daily. Naturally, inspire and influence your team to improve and enhance the business. The ability to work under your own initiative have an eye for detail and have a love of providing excellent customer service. Accountable and resilient with the ability to work under pressure in a fast paced environment. Flexibility to respond to a variety of work situations; and ability to work on your own and as part of a team. Be highly focused, have excellent communication skills, and be motivated and professional in appearance and presentation. You will be a great team player with good interpersonal and communication skills. Have a high level of commercial awareness and sales capabilities. You should use the internal and external tools at your disposal to develop both yourself and your colleagues alike. What you will be doing People Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers. Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance. Train team members to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently. Recommend or initiate any HR related actions where needed. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Responsible Business Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel's or owner's policies, procedures and regulatory requirements. Maintain relations with outside contacts. Act as public relations representative to raise awareness of the hotel and brand in the local community. Drive team member involvement in community organisations, activities and businesses. Develop and carry out action plans to be environmentally conscious and take steps to reduce the hotel's carbon footprint. Perform other duties as assigned. May also serve as the manager on duty. Guest Experience Interact with guests and outside contacts including, current and potential clients, government officials, travel industry representatives, suppliers, competitor's local community members. Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities. Financial Support the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability. Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

The Hotel Manager will provide day-to-day leadership and direction by maximising financial returns, driving the development of people, creating and maintaining a unique guest experience, executing brand standards and building awareness of the hotels and brands in the local community. This is a multi-site role for Heeton Concept Aparthotel-Edinburgh-Queen Street and Stewart Aparthotel by Heeton Concept. Located less than a two-minute walk from each other, Heeton Concept Aparthotel Queen Street Edinburgh and Stewart Aparthotel by Heeton Concept offer our guests a home away from home. Why work for us: Exclusive access to the employee recognition & reward scheme - Heeton Rewards Service-based annual leave (increasing up to a maximum of 5 extra days) Private Medical & Dental Scheme Contributory pension scheme of up to 5% with service Employee Assistance Programme, Life Assurance and Income Protection Schemes Employee & Friends/Family discounted rates at Heeton-operated hotels Referral scheme Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Health Cash Plan and many more Heeton is an expanding company which offers excellent career, training and development opportunities Fantastic career potential with one of the UK's fast-growing hotel operators Retention bonus on completion of 6 and 12-month service What we need from you Previous management experience as a hotel manager at a mid-market branded hotel. The ability to lead the daily operation of the hotel to deliver a great experience for our guests and colleagues alike. You can demonstrate how you will have the ability to motivate, appraise, support and challenge the team to improve the overall performance daily. Naturally, inspire and influence your team to improve and enhance the business. The ability to work under your own initiative have an eye for detail and have a love of providing excellent customer service. Accountable and resilient with the ability to work under pressure in a fast-paced environment Flexibility to respond to a variety of work situations; and ability to work on your own and as part of a team Be highly focused, have excellent communication skills, and be motivated and professional in appearance and presentation. You will be a great team player with good interpersonal and communication skills Have a high level of commercial awareness and sales capabilities You should use the internal and external tools at your disposal to develop both yourself and your colleagues alike What you will be doing People Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance Train team members to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently Recommend or initiate any HR-related actions where needed Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management Responsible Business Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel's or owner's policies, procedures, and regulatory requirements. Maintain relations with outside contacts Act as public relations representative to raise awareness of the hotel and brand in the local community Drive team member involvement in community organisations, activities and businesses Develop and carry out action plans to be environmentally conscious and take steps to reduce the hotel's carbon footprint Perform other duties as assigned. May also serve as the manager on duty Guest Experience Interact with guests and outside contacts including, current and potential clients, government officials, travel industry representatives, suppliers, competitor's local community members Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities Financial Support the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process