Arabic Speaking Customer Advisor - Inbound Team Group (Edinburgh) Regular Edinburgh International business Other Job ID:6585 Update 2025-12-19 Job Description About Us Since 2014,'s Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price. The Role As a Customer Service Advisor, you'll be the voice of - helping travelers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email. Hours: Rotating shifts, Full-time, 37.5 hours per week What You'll Do: Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Arabic and English lines. Take ownership of customer concerns, resolving travel-related issues end-to-end. Communicate clearly and confidently across multiple channels. Collaborate within a supportive team to achieve KPIs and service targets. Share ideas to improve customer experience and internal processes. Represent and represent the culture in every interaction. What You'll Bring Previous customer service experience, ideally in a contact centre environment. Fluent in English and Arabic (written and verbal). Strong communication and problem-solving skills, with resilience under pressure. Ability to handle multiple web chats with fast, accurate typing. Confident working towards and achieving KPIs / Targets. Motivated, adaptable, with eagerness to learn and grow. Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment. Travel & Tourism industry experience - desirable but not essential Why You'll Love Working Here 33 days annual leave (including bank holidays) 3 extra days for parents/guardians, plus long service leave after 10+ years $600 USD in Trip Coins annually to spend on your next adventure Monthly bonuses & $450 USD refer-a-friend scheme Health cash back plan for dental, optical, physiotherapy, massages & more Employee Assistance Program, wellbeing support & enhanced sick pay Enhanced family policies (maternity, paternity & adoption) Life insurance worth 4x your annual salary Hybrid working options (based on performance) Free on-site gym or discounted memberships at Nuffield Health & PureGym Continuous learning & genuine career development opportunities Birthday & service anniversary celebrations with gift cards and cake Regular team events, social activities, and recognition programmes. Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats! Culture At our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your journey could take you anywhere, many of our senior leaders started with us in this very role! Find out more job opportunities at
Jan 09, 2026
Full time
Arabic Speaking Customer Advisor - Inbound Team Group (Edinburgh) Regular Edinburgh International business Other Job ID:6585 Update 2025-12-19 Job Description About Us Since 2014,'s Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price. The Role As a Customer Service Advisor, you'll be the voice of - helping travelers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email. Hours: Rotating shifts, Full-time, 37.5 hours per week What You'll Do: Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Arabic and English lines. Take ownership of customer concerns, resolving travel-related issues end-to-end. Communicate clearly and confidently across multiple channels. Collaborate within a supportive team to achieve KPIs and service targets. Share ideas to improve customer experience and internal processes. Represent and represent the culture in every interaction. What You'll Bring Previous customer service experience, ideally in a contact centre environment. Fluent in English and Arabic (written and verbal). Strong communication and problem-solving skills, with resilience under pressure. Ability to handle multiple web chats with fast, accurate typing. Confident working towards and achieving KPIs / Targets. Motivated, adaptable, with eagerness to learn and grow. Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment. Travel & Tourism industry experience - desirable but not essential Why You'll Love Working Here 33 days annual leave (including bank holidays) 3 extra days for parents/guardians, plus long service leave after 10+ years $600 USD in Trip Coins annually to spend on your next adventure Monthly bonuses & $450 USD refer-a-friend scheme Health cash back plan for dental, optical, physiotherapy, massages & more Employee Assistance Program, wellbeing support & enhanced sick pay Enhanced family policies (maternity, paternity & adoption) Life insurance worth 4x your annual salary Hybrid working options (based on performance) Free on-site gym or discounted memberships at Nuffield Health & PureGym Continuous learning & genuine career development opportunities Birthday & service anniversary celebrations with gift cards and cake Regular team events, social activities, and recognition programmes. Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats! Culture At our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your journey could take you anywhere, many of our senior leaders started with us in this very role! Find out more job opportunities at
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Group is a leading global travel service provider comprising of Ctrip, Skyscanner, and Qunar. Across its platforms, Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. About TripLink UK and TripLink Triplink International (UK) Limited ("Triplink UK") is a UK-incorporated B2B payment company currently in the process of applying for UK Electronic Money Institution ("EMI"). At Triplink UK, our mission is to deliver seamless payment solutions that prioritize security and compliance. We adhere to the highest standards of regulatory excellence, ensuring that our operations align with the expectations of our stakeholders. As we advance, we remain dedicated to fostering trust and reliability in every transaction, aiming to enhance the financial experience for B2B payment through virtual commercial cards (VCC). TripLink (), which was founded in 2019, is the fintech arm of Group. TripLink has offices in Hong Kong, Shanghai, Singapore, London, and Amsterdam. TripLink was awarded the Highest Market Share Commercial Card Issuer Award out of HK since 2022 by the card scheme. TripLink UK is seeking a skilled and experienced Compliance Officer to join our growing London team. As the Compliance Officer at Triplink International (UK) Limited, you will be responsible for ensuring compliance with the payment license and regulatory requirements in the UK. You will work closely with various internal departments and external stakeholders to maintain and enforce compliance standards. This position offers a unique opportunity to work in a fast paced, innovative environment where you can leverage your compliance expertise to contribute to strategic decision making and operational excellence. The role will involve close collaboration with our Shanghai headquarters and other regional offices in Amsterdam, Hong Kong, and Singapore. In this Role, you'll get to Assist in the preparation and submission of the EMI license application, ensuring all required documentation is accurate and complete. Coordinate with external consultants and advisors to ensure a smooth and efficient application process as required by the FCA. Ensure ongoing compliance with payment licenses and regulatory requirements. Collaborate with internal risk, operations, finance, and legal teams to ensure overall compliance. Engage with local regulators and assist the MLRO (Money laundering reporting officer) in overseeing the implementation of AML and other compliance requirements. Serve as the primary point of contact with FCA and other law enforcement agencies. Maintain an effective compliance program, internal controls, and monitoring framework to manage compliance risks. Assess escalation and provide input on suspicious transaction handling, KYC review and participate in risk incident management. Manage regulatory examinations, inspections, information requests, and reporting/filings. Provide internal training on licensing, compliance, and anti-money laundering (AML). Identify and share updates in local regulatory policies/regimes in the UK. Assist in dealing with other compliance issues and work. What you'll Need to Succeed University degree or above, with more than 8 years of experience in compliance advisory or compliance control in licensed financial institution or Big 4 professional services firms. Familiarity with the UK's regulatory environment, particularly the FCA's rules and regulations related to EMI would be advantageous. Broad and up to date understanding of financial crime, regulatory compliance, and key requirements in the payment services industry. Strong compliance and business acumen, with the ability to identify compliance risks, assess their impact, and develop practical, risk based solutions. Basic knowledge of financial services, banking, and payment processing domains. Logical thinking, excellent problem solving, communication, and stakeholder management skills, with the ability to influence and collaborate effectively across the organization. Self motivated, detail oriented, responsible, and capable of working independently to manage multiple priorities and meet deadlines in a fast paced environment. Ability to communicate complex compliance matters effectively to both technical and non technical audiences is essential. Why Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you've made. What's more? Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise. We encourage flexible work arrangement Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Jan 09, 2026
Full time
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Group is a leading global travel service provider comprising of Ctrip, Skyscanner, and Qunar. Across its platforms, Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. About TripLink UK and TripLink Triplink International (UK) Limited ("Triplink UK") is a UK-incorporated B2B payment company currently in the process of applying for UK Electronic Money Institution ("EMI"). At Triplink UK, our mission is to deliver seamless payment solutions that prioritize security and compliance. We adhere to the highest standards of regulatory excellence, ensuring that our operations align with the expectations of our stakeholders. As we advance, we remain dedicated to fostering trust and reliability in every transaction, aiming to enhance the financial experience for B2B payment through virtual commercial cards (VCC). TripLink (), which was founded in 2019, is the fintech arm of Group. TripLink has offices in Hong Kong, Shanghai, Singapore, London, and Amsterdam. TripLink was awarded the Highest Market Share Commercial Card Issuer Award out of HK since 2022 by the card scheme. TripLink UK is seeking a skilled and experienced Compliance Officer to join our growing London team. As the Compliance Officer at Triplink International (UK) Limited, you will be responsible for ensuring compliance with the payment license and regulatory requirements in the UK. You will work closely with various internal departments and external stakeholders to maintain and enforce compliance standards. This position offers a unique opportunity to work in a fast paced, innovative environment where you can leverage your compliance expertise to contribute to strategic decision making and operational excellence. The role will involve close collaboration with our Shanghai headquarters and other regional offices in Amsterdam, Hong Kong, and Singapore. In this Role, you'll get to Assist in the preparation and submission of the EMI license application, ensuring all required documentation is accurate and complete. Coordinate with external consultants and advisors to ensure a smooth and efficient application process as required by the FCA. Ensure ongoing compliance with payment licenses and regulatory requirements. Collaborate with internal risk, operations, finance, and legal teams to ensure overall compliance. Engage with local regulators and assist the MLRO (Money laundering reporting officer) in overseeing the implementation of AML and other compliance requirements. Serve as the primary point of contact with FCA and other law enforcement agencies. Maintain an effective compliance program, internal controls, and monitoring framework to manage compliance risks. Assess escalation and provide input on suspicious transaction handling, KYC review and participate in risk incident management. Manage regulatory examinations, inspections, information requests, and reporting/filings. Provide internal training on licensing, compliance, and anti-money laundering (AML). Identify and share updates in local regulatory policies/regimes in the UK. Assist in dealing with other compliance issues and work. What you'll Need to Succeed University degree or above, with more than 8 years of experience in compliance advisory or compliance control in licensed financial institution or Big 4 professional services firms. Familiarity with the UK's regulatory environment, particularly the FCA's rules and regulations related to EMI would be advantageous. Broad and up to date understanding of financial crime, regulatory compliance, and key requirements in the payment services industry. Strong compliance and business acumen, with the ability to identify compliance risks, assess their impact, and develop practical, risk based solutions. Basic knowledge of financial services, banking, and payment processing domains. Logical thinking, excellent problem solving, communication, and stakeholder management skills, with the ability to influence and collaborate effectively across the organization. Self motivated, detail oriented, responsible, and capable of working independently to manage multiple priorities and meet deadlines in a fast paced environment. Ability to communicate complex compliance matters effectively to both technical and non technical audiences is essential. Why Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you've made. What's more? Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise. We encourage flexible work arrangement Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Dutch Speaking Customer Advisor Group (Edinburgh) About Us Since 2014, 's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price. The Role As a Customer Service Advisor, you'll be the voice of - helping travelers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email. Hours: Rotating shifts, Full-time, 37.5 hours per week What You'll Do Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Dutch and English lines. Take ownership of customer concerns, resolving travel-related issues end-to-end. Communicate clearly and confidently across multiple channels. Collaborate within a supportive team to achieve KPIs and service targets. Share ideas to improve customer experience and internal processes. Represent the culture in every interaction. What You'll Bring Previous customer service experience, ideally in a contact centre environment. Fluent in English and Dutch (written and verbal). Strong communication and problem-solving skills, with resilience under pressure. Ability to handle multiple web chats with fast, accurate typing. Confident working towards and achieving KPIs / Targets. Motivated, adaptable, with eagerness to learn and grow. Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment. Travel & Tourism industry experience - desirable but not essential Why You'll Love Working Here 33 days annual leave (including bank holidays) 3 extra days for parents/guardians, plus long service leave after 10+ years USD 600 in Trip Coins annually to spend on your next adventure Monthly bonuses & USD 450 refer-a-friend scheme Health cash back plan for dental, optical, physiotherapy, massages & more Employee Assistance Program, wellbeing support & enhanced sick pay Enhanced family policies (maternity, paternity & adoption) Life insurance worth 4x your annual salary Hybrid working options (based on performance) Free on-site gym or discounted memberships at Nuffield Health & PureGym Continuous learning & genuine career development opportunities Birthday & service anniversary celebrations with gift cards and cake Regular team events, social activities, and recognition programmes. Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats! Culture At our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your journey could take you anywhere, many of our senior leaders started with us in this very role!
Jan 01, 2026
Full time
Dutch Speaking Customer Advisor Group (Edinburgh) About Us Since 2014, 's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price. The Role As a Customer Service Advisor, you'll be the voice of - helping travelers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email. Hours: Rotating shifts, Full-time, 37.5 hours per week What You'll Do Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Dutch and English lines. Take ownership of customer concerns, resolving travel-related issues end-to-end. Communicate clearly and confidently across multiple channels. Collaborate within a supportive team to achieve KPIs and service targets. Share ideas to improve customer experience and internal processes. Represent the culture in every interaction. What You'll Bring Previous customer service experience, ideally in a contact centre environment. Fluent in English and Dutch (written and verbal). Strong communication and problem-solving skills, with resilience under pressure. Ability to handle multiple web chats with fast, accurate typing. Confident working towards and achieving KPIs / Targets. Motivated, adaptable, with eagerness to learn and grow. Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment. Travel & Tourism industry experience - desirable but not essential Why You'll Love Working Here 33 days annual leave (including bank holidays) 3 extra days for parents/guardians, plus long service leave after 10+ years USD 600 in Trip Coins annually to spend on your next adventure Monthly bonuses & USD 450 refer-a-friend scheme Health cash back plan for dental, optical, physiotherapy, massages & more Employee Assistance Program, wellbeing support & enhanced sick pay Enhanced family policies (maternity, paternity & adoption) Life insurance worth 4x your annual salary Hybrid working options (based on performance) Free on-site gym or discounted memberships at Nuffield Health & PureGym Continuous learning & genuine career development opportunities Birthday & service anniversary celebrations with gift cards and cake Regular team events, social activities, and recognition programmes. Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats! Culture At our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your journey could take you anywhere, many of our senior leaders started with us in this very role!
About Group Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Group is a leading global travel service provider comprising of Ctrip, Skyscanner, and Qunar. Across its platforms, Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. In this Role, you'll get to Manage end-to-end recruitment for critical roles, from intake briefing to offer negotiation. Ensure timely and high-quality candidate pipelines across all assigned functions. Lead, coach, and mentor a team of recruiters, ensuring performance standards, skill development, and career growth. Coordinate workload distribution across the team and ensure timely follow-ups. Act as a strategic partner to business leaders and hiring managers, influencing decisions with data and market insights. Drive improvements in recruitment efficiency, candidate experience, and employer branding. Leverage recruitment metrics to track progress, identify gaps, and provide actionable insights. Support workforce planning and talent mapping to anticipate future hiring needs. Ensure recruitment processes are followed consistently and in line with compliance requirements. What you'll Need to Succeed Proven track record in recruitment with at least 3 years in a leadership or mentoring role. Strong stakeholder management skills with the ability to influence at senior levels. Experience working in a fast-paced, international environment is highly desirable. Strong organizational, communication, and problem-solving skills. Ability to balance hands-on delivery with team coordination. Comfortable with data, reporting, and using insights to drive recruitment strategies. Why Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What's more? Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise. We encourage flexible work arrangement Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events. Find out more about what makes Group a leading global travel service provider:
Jan 01, 2026
Full time
About Group Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Group is a leading global travel service provider comprising of Ctrip, Skyscanner, and Qunar. Across its platforms, Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. In this Role, you'll get to Manage end-to-end recruitment for critical roles, from intake briefing to offer negotiation. Ensure timely and high-quality candidate pipelines across all assigned functions. Lead, coach, and mentor a team of recruiters, ensuring performance standards, skill development, and career growth. Coordinate workload distribution across the team and ensure timely follow-ups. Act as a strategic partner to business leaders and hiring managers, influencing decisions with data and market insights. Drive improvements in recruitment efficiency, candidate experience, and employer branding. Leverage recruitment metrics to track progress, identify gaps, and provide actionable insights. Support workforce planning and talent mapping to anticipate future hiring needs. Ensure recruitment processes are followed consistently and in line with compliance requirements. What you'll Need to Succeed Proven track record in recruitment with at least 3 years in a leadership or mentoring role. Strong stakeholder management skills with the ability to influence at senior levels. Experience working in a fast-paced, international environment is highly desirable. Strong organizational, communication, and problem-solving skills. Ability to balance hands-on delivery with team coordination. Comfortable with data, reporting, and using insights to drive recruitment strategies. Why Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What's more? Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise. We encourage flexible work arrangement Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events. Find out more about what makes Group a leading global travel service provider:
Hotel Business Development & Solution Manager Regular London Corporate Travel Other Job ID:6355 Update 2025-10-28 Job Description About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Group is a leading global travel service provider comprising of Ctrip, Skyscanner, and Qunar. Across its platforms, Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. Introduction We are seeking a proactive, data-driven, and operationally strong Hotel BD & Solutions Manager to support corporate hotel procurement and sourcing projects. This role is ideal for someone who thrives in a fast paced, startup like environment, where agility, ownership, and cross functional collaboration are key to success. You will be responsible for designing solutions and supporting hotel sourcing for global and regional clients - leveraging insights from travel data, engaging hotel suppliers, and leading project execution to optimize hotel content and client satisfaction. The ideal candidate is someone who doesn't just follow process - but builds and improves it. You'll play a hands on role in both client facing execution and internal coordination. In this Role, you'll get to Understand client needs and tailor hotel sourcing plans to deliver cost savings and a better travel experience. Analyze hotel spend, usage patterns, and inventory to identify optimization opportunities and support decision making. Design and deliver customized hotel sourcing solutions using data, tools and commercial insight. Lead end to end execution of hotel procurement related projects, ensuring smooth implementation and quality outcomes. Present project results, recommendations, and solution proposals to internal and client stakeholders confidently. Support sales and account management teams in securing new business and renewing existing contracts. Build strong relationships with hotel partners and ensure high quality, relevant hotel content is secured and maintained. Coordinate across internal departments (e.g., sales, leisure, finance, operations) to streamline workflows and meet project deadlines. Represent Trip.Biz professionally when engaging with suppliers and clients. Location: London. English is required. What you'll Need to Succeed Independent & Solution Oriented: Able to manage multiple workstreams with minimal supervision and strong judgment in task prioritization. Fast Learner: Quickly adapts to new tools, systems, and workflows. Proactive & Resourceful: Anticipates needs, seeks information without waiting for instruction, and proposes solutions to problems. Excellent Communicator: Clear, respectful, and professional communicator-both internally and externally-with strong presentation skills. Collaborative Mindset: A team player who contributes to shared goals and builds trust with stakeholders. Startup Ready: Comfortable working in a less structured environment. Brings flexibility, initiative, and a willingness to build workflows from scratch when needed. Why Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What's more? Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise. We encourage flexible work arrangement Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Jan 01, 2026
Full time
Hotel Business Development & Solution Manager Regular London Corporate Travel Other Job ID:6355 Update 2025-10-28 Job Description About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Group is a leading global travel service provider comprising of Ctrip, Skyscanner, and Qunar. Across its platforms, Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. Introduction We are seeking a proactive, data-driven, and operationally strong Hotel BD & Solutions Manager to support corporate hotel procurement and sourcing projects. This role is ideal for someone who thrives in a fast paced, startup like environment, where agility, ownership, and cross functional collaboration are key to success. You will be responsible for designing solutions and supporting hotel sourcing for global and regional clients - leveraging insights from travel data, engaging hotel suppliers, and leading project execution to optimize hotel content and client satisfaction. The ideal candidate is someone who doesn't just follow process - but builds and improves it. You'll play a hands on role in both client facing execution and internal coordination. In this Role, you'll get to Understand client needs and tailor hotel sourcing plans to deliver cost savings and a better travel experience. Analyze hotel spend, usage patterns, and inventory to identify optimization opportunities and support decision making. Design and deliver customized hotel sourcing solutions using data, tools and commercial insight. Lead end to end execution of hotel procurement related projects, ensuring smooth implementation and quality outcomes. Present project results, recommendations, and solution proposals to internal and client stakeholders confidently. Support sales and account management teams in securing new business and renewing existing contracts. Build strong relationships with hotel partners and ensure high quality, relevant hotel content is secured and maintained. Coordinate across internal departments (e.g., sales, leisure, finance, operations) to streamline workflows and meet project deadlines. Represent Trip.Biz professionally when engaging with suppliers and clients. Location: London. English is required. What you'll Need to Succeed Independent & Solution Oriented: Able to manage multiple workstreams with minimal supervision and strong judgment in task prioritization. Fast Learner: Quickly adapts to new tools, systems, and workflows. Proactive & Resourceful: Anticipates needs, seeks information without waiting for instruction, and proposes solutions to problems. Excellent Communicator: Clear, respectful, and professional communicator-both internally and externally-with strong presentation skills. Collaborative Mindset: A team player who contributes to shared goals and builds trust with stakeholders. Startup Ready: Comfortable working in a less structured environment. Brings flexibility, initiative, and a willingness to build workflows from scratch when needed. Why Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What's more? Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise. We encourage flexible work arrangement Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Regular London Accommodation Other Job ID:6236 Update 2025-09-24 Job Description About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Group is a leading global travel service provider comprising of Ctrip, Skyscanner, and Qunar. Across its platforms, Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. Introduction We are seeking a Key Account Market Executive to join our dynamic team in London. In this role, you will provide essential administrative and operational support to Key Account Managers and contribute to the success of key partner relationships. This is an exciting opportunity to work in a fast paced, collaborative environment. In this Role, you'll get to Provide administrative support to Key Account Managers, ensuring efficient workflow and coordination. Assist in maintaining strong relationships with key account partners by collaborating with internal departments involved in assigned projects. Resolve partner related issues, including accounting discrepancies, allotments, notifications, and cancellations. Conduct market and competitor research to identify trends and opportunities. Evaluate production metrics and recommend follow up actions to improve partner performance. Prepare business review reports and presentations to support Key Account Managers in strategy development. Coordinate merchandising activities for hotel partners, such as special deals and promotions. Handle ad hoc administrative requests and other operational tasks as required. What you'll Need to Succeed Minimum of 2 years of relevant experience in e commerce, marketing support, hotel reservation and coordination, or revenue/yield management (experience in a chain hotel environment preferred). Fluent in English & French, Mandarin would be a plus Strong attention to detail with a fast learning ability. Proven ability to work independently with minimal supervision. Dynamic, proactive, and a positive team player with excellent interpersonal skills. Proficient in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. Prior experience in the hotel, tourism, or OTA (Online Travel Agency) environment is highly advantageous. What's more? Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise. We encourage flexible work arrangement Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events. We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
Jan 01, 2026
Full time
Regular London Accommodation Other Job ID:6236 Update 2025-09-24 Job Description About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Group is a leading global travel service provider comprising of Ctrip, Skyscanner, and Qunar. Across its platforms, Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. Introduction We are seeking a Key Account Market Executive to join our dynamic team in London. In this role, you will provide essential administrative and operational support to Key Account Managers and contribute to the success of key partner relationships. This is an exciting opportunity to work in a fast paced, collaborative environment. In this Role, you'll get to Provide administrative support to Key Account Managers, ensuring efficient workflow and coordination. Assist in maintaining strong relationships with key account partners by collaborating with internal departments involved in assigned projects. Resolve partner related issues, including accounting discrepancies, allotments, notifications, and cancellations. Conduct market and competitor research to identify trends and opportunities. Evaluate production metrics and recommend follow up actions to improve partner performance. Prepare business review reports and presentations to support Key Account Managers in strategy development. Coordinate merchandising activities for hotel partners, such as special deals and promotions. Handle ad hoc administrative requests and other operational tasks as required. What you'll Need to Succeed Minimum of 2 years of relevant experience in e commerce, marketing support, hotel reservation and coordination, or revenue/yield management (experience in a chain hotel environment preferred). Fluent in English & French, Mandarin would be a plus Strong attention to detail with a fast learning ability. Proven ability to work independently with minimal supervision. Dynamic, proactive, and a positive team player with excellent interpersonal skills. Proficient in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. Prior experience in the hotel, tourism, or OTA (Online Travel Agency) environment is highly advantageous. What's more? Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise. We encourage flexible work arrangement Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events. We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.