Global Banking & Markets - Interest Rate Products - Software Engineer - VP - London What we do: At Goldman Sachs, our Engineers don't just make things - we make things possible. We strive to change the world by connecting people and capital with ideas and solve the most challenging and pressing engineering problems for clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Create new businesses, transform finance, and explore a world of opportunity at the speed of markets. Fixed Income, Currencies and Commodities trading is a key revenue generating division for Goldman Sachs and Interest Rate Products form a large part of that business. The Interest Rate Products (IRP) Trading & Sales desk assists Goldman Sachs' clients in managing their exposure to interest rate risk by offering a range of financial instruments. This is a critical function for our clients and the firm, and the products offered range from simple government bonds and vanilla Interest Rate Swaps to more exotic structured interest rate derivatives. Engineering is comprised of our Technology Division and Global Strategists groups. It is at the center of our business, and our dynamic environment requires innovative strategic thinking and immediate, real solutions. Want to push the limit of digital possibilities? Start here. Who we look for: Goldman Sachs Engineers are innovators and problem-solvers, building solutions in order management, big data, pricing and more. We look for creative collaborators who evolve, adapt to change and thrive in a fast-paced global environment. As an Interest Rate Product Engineer, you will play a key role in developing software solutions that will help institutional clients buy and sell interest rate related financial instruments on liquidity venues around the world. In addition, you will also be challenged with designing and implementing innovative software solutions that will enable IRP Trading and Sales efficiently their manage their risk, positions and PNL. We look for individuals who are able to embrace AI to help design, build as well as incorporate AI into trading workflows. You will be expected to work closely with a number of internal clients including trading, sales, strategists and operations and will be involved in every stage of the software development life-cycle. Given the global nature of the business, you will often work with counterparts in other regional offices on projects and learn about different local markets and different financial products as well. Basic Qualifications: STEM degree Strong hands on programming experience, in at least one object oriented language (Java, C++, Python) Proficient in AI-assisted development Knowledge of data structures, algorithms, and designing for performance Solid communication and interpersonal skills are a must given that the role will involve interacting with traders & salespeople Preferred Qualifications Experience in Java, C++, Python (5+ years) Experience in Slang/SecDB (internal candidates only) Experience in messaging middleware like Kafka, RabbitMQ. Experience in developing and testing distributed systems DAILY ACTIVITIES Interact with users to understand business flows and define requirements. Implement new software and enhancements to existing systems. Contribute to Quality Control (Code/Design reviews). Provide L3 application support. Provide technical support to trading, sales and operations. Review incidents and identify root causes and follow-ups. ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law
Feb 24, 2026
Full time
Global Banking & Markets - Interest Rate Products - Software Engineer - VP - London What we do: At Goldman Sachs, our Engineers don't just make things - we make things possible. We strive to change the world by connecting people and capital with ideas and solve the most challenging and pressing engineering problems for clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Create new businesses, transform finance, and explore a world of opportunity at the speed of markets. Fixed Income, Currencies and Commodities trading is a key revenue generating division for Goldman Sachs and Interest Rate Products form a large part of that business. The Interest Rate Products (IRP) Trading & Sales desk assists Goldman Sachs' clients in managing their exposure to interest rate risk by offering a range of financial instruments. This is a critical function for our clients and the firm, and the products offered range from simple government bonds and vanilla Interest Rate Swaps to more exotic structured interest rate derivatives. Engineering is comprised of our Technology Division and Global Strategists groups. It is at the center of our business, and our dynamic environment requires innovative strategic thinking and immediate, real solutions. Want to push the limit of digital possibilities? Start here. Who we look for: Goldman Sachs Engineers are innovators and problem-solvers, building solutions in order management, big data, pricing and more. We look for creative collaborators who evolve, adapt to change and thrive in a fast-paced global environment. As an Interest Rate Product Engineer, you will play a key role in developing software solutions that will help institutional clients buy and sell interest rate related financial instruments on liquidity venues around the world. In addition, you will also be challenged with designing and implementing innovative software solutions that will enable IRP Trading and Sales efficiently their manage their risk, positions and PNL. We look for individuals who are able to embrace AI to help design, build as well as incorporate AI into trading workflows. You will be expected to work closely with a number of internal clients including trading, sales, strategists and operations and will be involved in every stage of the software development life-cycle. Given the global nature of the business, you will often work with counterparts in other regional offices on projects and learn about different local markets and different financial products as well. Basic Qualifications: STEM degree Strong hands on programming experience, in at least one object oriented language (Java, C++, Python) Proficient in AI-assisted development Knowledge of data structures, algorithms, and designing for performance Solid communication and interpersonal skills are a must given that the role will involve interacting with traders & salespeople Preferred Qualifications Experience in Java, C++, Python (5+ years) Experience in Slang/SecDB (internal candidates only) Experience in messaging middleware like Kafka, RabbitMQ. Experience in developing and testing distributed systems DAILY ACTIVITIES Interact with users to understand business flows and define requirements. Implement new software and enhancements to existing systems. Contribute to Quality Control (Code/Design reviews). Provide L3 application support. Provide technical support to trading, sales and operations. Review incidents and identify root causes and follow-ups. ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law
Job Title: Corporate Planning & Management - Global Procurement - Strategic Supplier Management Divisional Overview The Corporate Planning & Management (CPM) division integrates financial planning, spend management, third-party risk management, product management and engineering teams to support strategic decisions across the firm. Finance & Planning Drives business planning, budgeting, and analytics across revenue, expense, liquidity, and capital. The pillar includes divisional CFOs providing strategic finance advisory, Product Finance managing non-compensation expense governance, and Corporate Insurance & Advisory overseeing the firm's insurance needs and risk mitigation. Global Procurement Strategically manages third-party engagement, optimizing value and mitigating risks across the supply chain. Key functions include Strategic Sourcing, Third-Party Risk Management (TPRM), Procure to Pay (P2P), Travel, and Sustainable Operations driving ESG initiatives. Product & Reporting Manages the product lifecycle for CPM technology platforms and delivers comprehensive reporting, dashboards, and analytics. The team oversees financial planning and analysis systems, spend management tools, and TPRM solutions while providing stakeholders with actionable insights for evidence-based decisions. CPM Engineering Provides engineering solutions enabling third-party spend management, data automation, budget planning, financial forecasting, and expense allocation aligned with strategic objectives. CPM Management Provides strategic oversight, operational support, communications and change management, and risk governance across the division. Role Overview Professionals in CPM have an analytical mindset, exhibit intellectual curiosity and are from diverse academic backgrounds. This role sits within the Global Procurement pillar in the newly formed Strategic Supplier Management (SSM) Team. The SSM Team is at the forefront of transforming how the firm manages its most critical supplier relationships. You'll have the opportunity to help shape the SSM function while working directly with senior stakeholders across divisions to create long-term value, foster innovation, mitigate risks, and ensure strategic alignment with our key partners. As an SSM, you will be the primary interface for these strategic relationships, ensuring that supplier performance delivers on expectations, and that the firm continuously leverages supplier capabilities for competitive advantage. The role involves cross-functional collaboration, in-depth analysis, and senior management reporting - requiring both diligence and a commercial mindset. Job responsibilities will include, but are not limited to: Build and maintain strong and collaborative relationships across a portfolio of key strategic suppliers and internal business stakeholders, acting as the primary contact and escalation point. Identify and accelerate in contract value opportunities-performance improvement, innovation, risk reduction, and sustainability - while measuring contractual SLAs & KPIs. Establish and regularly assess performance and risk metrics to ensure vendor reliability. Provide regular reporting on strategic supplier performance, risks, and value creation initiatives to senior leadership and relevant stakeholders. Lead vendor meetings and facilitate cross functional collaboration to align objectives and resolve issues to maximize supplier value. Identify potential areas to create operational efficiencies and automate manual processes. Stay abreast of market trends, supplier capabilities, and competitive landscapes to inform strategic sourcing decisions and identify new opportunities with existing or potential strategic partners. Required Skills: Relationship Management: Proven ability to build trust, influence stakeholders, and foster collaborative partnerships at all levels - both internally and externally. Project & Program Management: Experience managing multiple initiatives concurrently, driving projects to completion, and coordinating cross functional teams effectively. Analytical & Problem Solving: Strong analytical skills with the ability to assess supplier performance, identify risks, evaluate commercial opportunities, and develop data driven solutions. Communication & Presentation: Excellent written and verbal communication skills, with the ability to present complex information clearly and persuasively to a variety of audiences. Strategic Thinking & Business Acumen: Ability to understand complex business needs, align supplier strategies with organizational goals, and identify opportunities for long term value creation. Qualifications and Experience: Relevant bachelor's degree or equivalent qualification with an excellent academic record. 6+ years of relevant experience in procurement, supply chain management, or supplier relationship management roles, with a significant focus on strategic suppliers. Proven track record of managing complex, high value supplier relationships and delivering measurable value (e.g., cost savings, innovation, risk reduction and service improvement). Proficiency with SRM software, e procurement platforms, and data analytics tools.
Feb 24, 2026
Full time
Job Title: Corporate Planning & Management - Global Procurement - Strategic Supplier Management Divisional Overview The Corporate Planning & Management (CPM) division integrates financial planning, spend management, third-party risk management, product management and engineering teams to support strategic decisions across the firm. Finance & Planning Drives business planning, budgeting, and analytics across revenue, expense, liquidity, and capital. The pillar includes divisional CFOs providing strategic finance advisory, Product Finance managing non-compensation expense governance, and Corporate Insurance & Advisory overseeing the firm's insurance needs and risk mitigation. Global Procurement Strategically manages third-party engagement, optimizing value and mitigating risks across the supply chain. Key functions include Strategic Sourcing, Third-Party Risk Management (TPRM), Procure to Pay (P2P), Travel, and Sustainable Operations driving ESG initiatives. Product & Reporting Manages the product lifecycle for CPM technology platforms and delivers comprehensive reporting, dashboards, and analytics. The team oversees financial planning and analysis systems, spend management tools, and TPRM solutions while providing stakeholders with actionable insights for evidence-based decisions. CPM Engineering Provides engineering solutions enabling third-party spend management, data automation, budget planning, financial forecasting, and expense allocation aligned with strategic objectives. CPM Management Provides strategic oversight, operational support, communications and change management, and risk governance across the division. Role Overview Professionals in CPM have an analytical mindset, exhibit intellectual curiosity and are from diverse academic backgrounds. This role sits within the Global Procurement pillar in the newly formed Strategic Supplier Management (SSM) Team. The SSM Team is at the forefront of transforming how the firm manages its most critical supplier relationships. You'll have the opportunity to help shape the SSM function while working directly with senior stakeholders across divisions to create long-term value, foster innovation, mitigate risks, and ensure strategic alignment with our key partners. As an SSM, you will be the primary interface for these strategic relationships, ensuring that supplier performance delivers on expectations, and that the firm continuously leverages supplier capabilities for competitive advantage. The role involves cross-functional collaboration, in-depth analysis, and senior management reporting - requiring both diligence and a commercial mindset. Job responsibilities will include, but are not limited to: Build and maintain strong and collaborative relationships across a portfolio of key strategic suppliers and internal business stakeholders, acting as the primary contact and escalation point. Identify and accelerate in contract value opportunities-performance improvement, innovation, risk reduction, and sustainability - while measuring contractual SLAs & KPIs. Establish and regularly assess performance and risk metrics to ensure vendor reliability. Provide regular reporting on strategic supplier performance, risks, and value creation initiatives to senior leadership and relevant stakeholders. Lead vendor meetings and facilitate cross functional collaboration to align objectives and resolve issues to maximize supplier value. Identify potential areas to create operational efficiencies and automate manual processes. Stay abreast of market trends, supplier capabilities, and competitive landscapes to inform strategic sourcing decisions and identify new opportunities with existing or potential strategic partners. Required Skills: Relationship Management: Proven ability to build trust, influence stakeholders, and foster collaborative partnerships at all levels - both internally and externally. Project & Program Management: Experience managing multiple initiatives concurrently, driving projects to completion, and coordinating cross functional teams effectively. Analytical & Problem Solving: Strong analytical skills with the ability to assess supplier performance, identify risks, evaluate commercial opportunities, and develop data driven solutions. Communication & Presentation: Excellent written and verbal communication skills, with the ability to present complex information clearly and persuasively to a variety of audiences. Strategic Thinking & Business Acumen: Ability to understand complex business needs, align supplier strategies with organizational goals, and identify opportunities for long term value creation. Qualifications and Experience: Relevant bachelor's degree or equivalent qualification with an excellent academic record. 6+ years of relevant experience in procurement, supply chain management, or supplier relationship management roles, with a significant focus on strategic suppliers. Proven track record of managing complex, high value supplier relationships and delivering measurable value (e.g., cost savings, innovation, risk reduction and service improvement). Proficiency with SRM software, e procurement platforms, and data analytics tools.
A leading global consulting firm is seeking an SAP Consultant - Life Sciences to lead SAP transformation projects in the pharmaceutical industry. You'll manage complex implementations and solutions for top pharma clients across Europe. The ideal candidate will have significant SAP experience, especially in S/4HANA and ERP processes, along with exceptional communication skills. Join a team focused on evolving through innovative practices and continuous professional development in a vibrant working environment.
Feb 19, 2026
Full time
A leading global consulting firm is seeking an SAP Consultant - Life Sciences to lead SAP transformation projects in the pharmaceutical industry. You'll manage complex implementations and solutions for top pharma clients across Europe. The ideal candidate will have significant SAP experience, especially in S/4HANA and ERP processes, along with exceptional communication skills. Join a team focused on evolving through innovative practices and continuous professional development in a vibrant working environment.
COMPLIANCE DIVISION Our division prevents, detects and mitigates compliance, regulatory and reputational risk across the firm and helps to strengthen the firm's culture of compliance. Compliance accomplishes these through the firm's enterprise-wide compliance risk management program. As an independent control function and part of the firm's second line of defense, Compliance assesses the firm's compliance, regulatory and reputational risk; monitors for compliance with new or amended laws, rules and regulations; designs and implements controls, policies, procedures and training; conducts independent testing; investigates, surveils and monitors for compliance risks and breaches; and leads the firm's responses to regulatory examinations, audits and inquiries. You'll be part of a team with members from a wide range of academic and professional backgrounds, such as law, accounting, sales, and trading. We look for those who possess sound judgment, curiosity, and are able to adapt to a changing regulatory landscape. RESPONSIBILITIES Software engineers primarily focus on software design and development. This is meant to cover most programming positions in Engineering, and include positions that were previously considered business software engineers, platform engineers, and quality assurance engineers. Combine the best open source software, databases, cloud solutions, and programming languages, to solve problems and provide accurate, complex, scalable applications that help our business and clients gain new insights. As a software engineer, you are the change agents that transform Goldman Sachs by applying your technical know-how. Be a part of our embedded engineering teams, that work as a unit with our business partners. Collaborate with trading, sales, asset management, banking, finance and others, to build and automate solutions to keep our firm's position on the cutting edge. Or, join our core engineering teams, and elevate all of our businesses by providing reliable, scalable platforms for data engineering, machine learning, networking, developer tooling, collaboration and more. Innovate with UI/UX designers, data scientists, cloud engineers, and more in a collaborative, agile environment where your enthusiasm to take on new problems and learn will have an immediate impact. BASIC QUALIFICATIONS Bachelor's degree or relevant work experience in Computer Science, Mathematics, Electrical Engineering or related technical discipline. Excellent object oriented or functional analysis and design skills. Knowledge of data structures, algorithms, and designing for performance. Excellent written and verbal communication skills. Ability to solve problems and apply analysis to make data driven decisions. Comfortable multi-tasking, managing multiple stakeholders and working as part of a global team. Can apply an entrepreneurial approach and passion to problem solving and product development. 1+ years of software development experience. Expert Knowledge in One Or More Of Programming in a compiled language such as Java, or C++ or an interpreted language such as Python and experience with concurrency and memory management. Responsive web development, with professional React/Angular/Redux experience and advanced JavaScript proficiency. NoSQL databases such as MongoDb and Elastic Search. Preferred Qualifications Knowledge or interest in trading technologies in the front-office of a trading organization B.S. or M.S. Computer Science or Related field. ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
Feb 19, 2026
Full time
COMPLIANCE DIVISION Our division prevents, detects and mitigates compliance, regulatory and reputational risk across the firm and helps to strengthen the firm's culture of compliance. Compliance accomplishes these through the firm's enterprise-wide compliance risk management program. As an independent control function and part of the firm's second line of defense, Compliance assesses the firm's compliance, regulatory and reputational risk; monitors for compliance with new or amended laws, rules and regulations; designs and implements controls, policies, procedures and training; conducts independent testing; investigates, surveils and monitors for compliance risks and breaches; and leads the firm's responses to regulatory examinations, audits and inquiries. You'll be part of a team with members from a wide range of academic and professional backgrounds, such as law, accounting, sales, and trading. We look for those who possess sound judgment, curiosity, and are able to adapt to a changing regulatory landscape. RESPONSIBILITIES Software engineers primarily focus on software design and development. This is meant to cover most programming positions in Engineering, and include positions that were previously considered business software engineers, platform engineers, and quality assurance engineers. Combine the best open source software, databases, cloud solutions, and programming languages, to solve problems and provide accurate, complex, scalable applications that help our business and clients gain new insights. As a software engineer, you are the change agents that transform Goldman Sachs by applying your technical know-how. Be a part of our embedded engineering teams, that work as a unit with our business partners. Collaborate with trading, sales, asset management, banking, finance and others, to build and automate solutions to keep our firm's position on the cutting edge. Or, join our core engineering teams, and elevate all of our businesses by providing reliable, scalable platforms for data engineering, machine learning, networking, developer tooling, collaboration and more. Innovate with UI/UX designers, data scientists, cloud engineers, and more in a collaborative, agile environment where your enthusiasm to take on new problems and learn will have an immediate impact. BASIC QUALIFICATIONS Bachelor's degree or relevant work experience in Computer Science, Mathematics, Electrical Engineering or related technical discipline. Excellent object oriented or functional analysis and design skills. Knowledge of data structures, algorithms, and designing for performance. Excellent written and verbal communication skills. Ability to solve problems and apply analysis to make data driven decisions. Comfortable multi-tasking, managing multiple stakeholders and working as part of a global team. Can apply an entrepreneurial approach and passion to problem solving and product development. 1+ years of software development experience. Expert Knowledge in One Or More Of Programming in a compiled language such as Java, or C++ or an interpreted language such as Python and experience with concurrency and memory management. Responsive web development, with professional React/Angular/Redux experience and advanced JavaScript proficiency. NoSQL databases such as MongoDb and Elastic Search. Preferred Qualifications Knowledge or interest in trading technologies in the front-office of a trading organization B.S. or M.S. Computer Science or Related field. ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
A leading global investment firm is seeking a Software Engineer to join its compliance division in Birmingham. The role involves software design and development, requiring proficiency in programming languages such as Java and Python, as well as knowledge in web development and NoSQL databases. Candidates should possess strong problem-solving skills and be comfortable working in a collaborative environment. This position aims to support innovative solutions that maintain the firm's competitive edge.
Feb 19, 2026
Full time
A leading global investment firm is seeking a Software Engineer to join its compliance division in Birmingham. The role involves software design and development, requiring proficiency in programming languages such as Java and Python, as well as knowledge in web development and NoSQL databases. Candidates should possess strong problem-solving skills and be comfortable working in a collaborative environment. This position aims to support innovative solutions that maintain the firm's competitive edge.
A leading consultancy firm is seeking a Martech Consultant to support Customer Technology strategies driving customer-centric experiences. This role involves implementing customer data strategies, optimizing marketing technology stacks, and delivering solutions while collaborating with clients. Candidates should have expertise in Marketing Automation, excellent communication skills, and experience with project management. Competitive salary, bonuses, and comprehensive health benefits are offered along with 30 days of leave and family-friendly policies.
Feb 17, 2026
Full time
A leading consultancy firm is seeking a Martech Consultant to support Customer Technology strategies driving customer-centric experiences. This role involves implementing customer data strategies, optimizing marketing technology stacks, and delivering solutions while collaborating with clients. Candidates should have expertise in Marketing Automation, excellent communication skills, and experience with project management. Competitive salary, bonuses, and comprehensive health benefits are offered along with 30 days of leave and family-friendly policies.
Job Description Marketing / Customer Tech & Delivery - Martech Consultant (CL9) About the Role: You will be a crucial part of our Customer Technology team supporting the delivery of Personalisation Strategies with clients wanting to drive customer centric experiences. The successful candidate will need to have a particular expertise in Marketing Automation and Customer Data Platforms. Particular focus areas will be: Customer Data Strategy: Understanding data-driven approaches for audience building and segmentation for marketing campaign activation Personalisation and decisioning strategies and capabilities Data Orchestration: Integrating data seamlessly across platforms Product ownership, business analysis, project management (agile) and core consulting skills Strong technical understanding of commercial platforms in the personalization and CDP domains Your Responsibilities: You will be part of a high performing team tasked with supporting in growing the personalization and CDP capability and delivering for our clients through strategy and implementation projects. You should have demonstrable experience in the following areas: Digital Marketing Platform Consultant Gather business requirements, design process & solution for implementation of marketing solutions/ tools Conduct vendor assessment, client's MarTech/ AdTech capability assessment Provide recommendations on optimizing the MarTech/ AdTech stack and develop use cases to improve utilization of existing MarTech/ AdTech stack Research, evaluate and recommend new Martech/Adtech systems and suppliers. Keep a holistic understanding of existing and upcoming platforms and how they connect into the broader marketing technology landscape. Partner with technology solution providers and marketing agencies to deliver the best solution meeting the needs of our clients Strong project management skills: ability to mobilize and organize across multiple stakeholders (client and internal) and projects Aside from client delivery, the selected candidate will also drive business development efforts and thought leadership in the personalization and CDP domain Be an AI/GenAI native, with hands on experience of using GenAI tools and with a strong understanding of how AI/GenAI/Agentic capabilities impact personalization strategies and marketing technology. Qualification Skills: Excellent oral and written communication skills Creating and maintaining client relationships Ability to establish and build on working relationships effectively Ability to solution and budget projects/ engagements for clients Experience in working with middle to senior management levels within existing organization / client organizations Strong experience in shaping and driving engagements What's in it for you: Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as: 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice. Family-friendly and flexible work policies. Attractive pension plan with financial wellbeing support and resources. Private healthcare insurance plan and Mental Wellbeing support. Employee Assistance Programme, Career Development and Counselling. A range of generous Parental Leave offerings. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for. Please note that with all our roles, you should expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs. Locations London Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .
Feb 17, 2026
Full time
Job Description Marketing / Customer Tech & Delivery - Martech Consultant (CL9) About the Role: You will be a crucial part of our Customer Technology team supporting the delivery of Personalisation Strategies with clients wanting to drive customer centric experiences. The successful candidate will need to have a particular expertise in Marketing Automation and Customer Data Platforms. Particular focus areas will be: Customer Data Strategy: Understanding data-driven approaches for audience building and segmentation for marketing campaign activation Personalisation and decisioning strategies and capabilities Data Orchestration: Integrating data seamlessly across platforms Product ownership, business analysis, project management (agile) and core consulting skills Strong technical understanding of commercial platforms in the personalization and CDP domains Your Responsibilities: You will be part of a high performing team tasked with supporting in growing the personalization and CDP capability and delivering for our clients through strategy and implementation projects. You should have demonstrable experience in the following areas: Digital Marketing Platform Consultant Gather business requirements, design process & solution for implementation of marketing solutions/ tools Conduct vendor assessment, client's MarTech/ AdTech capability assessment Provide recommendations on optimizing the MarTech/ AdTech stack and develop use cases to improve utilization of existing MarTech/ AdTech stack Research, evaluate and recommend new Martech/Adtech systems and suppliers. Keep a holistic understanding of existing and upcoming platforms and how they connect into the broader marketing technology landscape. Partner with technology solution providers and marketing agencies to deliver the best solution meeting the needs of our clients Strong project management skills: ability to mobilize and organize across multiple stakeholders (client and internal) and projects Aside from client delivery, the selected candidate will also drive business development efforts and thought leadership in the personalization and CDP domain Be an AI/GenAI native, with hands on experience of using GenAI tools and with a strong understanding of how AI/GenAI/Agentic capabilities impact personalization strategies and marketing technology. Qualification Skills: Excellent oral and written communication skills Creating and maintaining client relationships Ability to establish and build on working relationships effectively Ability to solution and budget projects/ engagements for clients Experience in working with middle to senior management levels within existing organization / client organizations Strong experience in shaping and driving engagements What's in it for you: Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as: 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice. Family-friendly and flexible work policies. Attractive pension plan with financial wellbeing support and resources. Private healthcare insurance plan and Mental Wellbeing support. Employee Assistance Programme, Career Development and Counselling. A range of generous Parental Leave offerings. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for. Please note that with all our roles, you should expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs. Locations London Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .
Job Description Job Role: Data Science Manager Location: London Career Level: Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team We've been at the forefront of the Data and AI revolution and want you to help transform leading organisations and communities around the world. Accenture is driving these exciting changes and bringing them to life across 40 industries in more than 120 countries. Accenture's Data & AI practice covers the range of Data and AI skills, from Strategy, Data Science, Data Architecture, AI Engineering and Visual Insights. When combined with Accenture's broader Strategy and Consulting practice, we are able to bring together the unique ability to drive end to end business change through the application of Data and AI. You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting edge technologies and will have the opportunity to develop a wide range of new skills on the job. In our team you will learn At the forefront of the industry, you'll create, own and make it a reality for clients looking to better serve their connected customers and operate always on enterprises. Become an integral part of our Applied Intelligence team with the credibility, expertise and insight clients depend on. You will be working with famous brands and household names - no worrying about how to explain what you do to your family again! In this role you will Lead, motivate and inspire teams of Data Scientists Create bespoke machine learning solutions to model/solve problems and to help develop the team Solve challenging business problems using advanced machine learning methods such as Deep Learning and quantitative analytics Understand business requirements and support the development of business cases Run discovery analytics to identify new and innovative opportunities Partner with developers and engineers to deploy, embed and scale machine learning models to deliver complex/critical projects Devise reusable assets, solutions and develop best practices for current and future business problems Lead analytical discussions and influence analytical direction of client's teams Communicate and provide guidance to senior client leadership and teams Contribute data science expertise to new sales activities Qualification We are looking for experience in the following skills: Relevant work experience in data science, machine learning, and business analytics Practical experience in coding language - e.g., Python, R, Scala, etc. (Python preferred) Strong proficiency in database technologies - e.g., SQL, ETL, No SQL, DW, and Big Data technologies - e.g., PySpark, Hive, etc. Experienced working with structured and also unstructured data - e.g., Text, PDFs, jpgs, call recordings, video, etc. Knowledge of machine learning modelling techniques and how to fine tune those models - e.g., XGBoost, Deep Neural Networks, Transformers, ResNets, VAEs, GANs, Markov chains, etc. Experience using specialized machine learning libraries - e.g., Fastai, Keras, Tensorflow, pytorch, sci kit learn, huggingface, etc. Must demonstrate the capacity of reading, understanding and implementing new techniques in the field of machine learning as they emerge. Experience of using Cloud technologies - e.g., AWS, GCP or Azure Specialized visualisation techniques - e.g., D3.js, ggplot, etc. Strong verbal/written communication & data presentation skills Set yourself apart Ability to lead large projects and drive through to completion Mastery of problem solving and solutioning Proven history and background in statistics/mathematics/macroeconomics What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, gym subsidy, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Locations London Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .
Feb 15, 2026
Full time
Job Description Job Role: Data Science Manager Location: London Career Level: Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team We've been at the forefront of the Data and AI revolution and want you to help transform leading organisations and communities around the world. Accenture is driving these exciting changes and bringing them to life across 40 industries in more than 120 countries. Accenture's Data & AI practice covers the range of Data and AI skills, from Strategy, Data Science, Data Architecture, AI Engineering and Visual Insights. When combined with Accenture's broader Strategy and Consulting practice, we are able to bring together the unique ability to drive end to end business change through the application of Data and AI. You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting edge technologies and will have the opportunity to develop a wide range of new skills on the job. In our team you will learn At the forefront of the industry, you'll create, own and make it a reality for clients looking to better serve their connected customers and operate always on enterprises. Become an integral part of our Applied Intelligence team with the credibility, expertise and insight clients depend on. You will be working with famous brands and household names - no worrying about how to explain what you do to your family again! In this role you will Lead, motivate and inspire teams of Data Scientists Create bespoke machine learning solutions to model/solve problems and to help develop the team Solve challenging business problems using advanced machine learning methods such as Deep Learning and quantitative analytics Understand business requirements and support the development of business cases Run discovery analytics to identify new and innovative opportunities Partner with developers and engineers to deploy, embed and scale machine learning models to deliver complex/critical projects Devise reusable assets, solutions and develop best practices for current and future business problems Lead analytical discussions and influence analytical direction of client's teams Communicate and provide guidance to senior client leadership and teams Contribute data science expertise to new sales activities Qualification We are looking for experience in the following skills: Relevant work experience in data science, machine learning, and business analytics Practical experience in coding language - e.g., Python, R, Scala, etc. (Python preferred) Strong proficiency in database technologies - e.g., SQL, ETL, No SQL, DW, and Big Data technologies - e.g., PySpark, Hive, etc. Experienced working with structured and also unstructured data - e.g., Text, PDFs, jpgs, call recordings, video, etc. Knowledge of machine learning modelling techniques and how to fine tune those models - e.g., XGBoost, Deep Neural Networks, Transformers, ResNets, VAEs, GANs, Markov chains, etc. Experience using specialized machine learning libraries - e.g., Fastai, Keras, Tensorflow, pytorch, sci kit learn, huggingface, etc. Must demonstrate the capacity of reading, understanding and implementing new techniques in the field of machine learning as they emerge. Experience of using Cloud technologies - e.g., AWS, GCP or Azure Specialized visualisation techniques - e.g., D3.js, ggplot, etc. Strong verbal/written communication & data presentation skills Set yourself apart Ability to lead large projects and drive through to completion Mastery of problem solving and solutioning Proven history and background in statistics/mathematics/macroeconomics What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, gym subsidy, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Locations London Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .
A leading global investment firm is seeking a self-motivated support professional for equity electronic trading. Responsibilities include providing technical support to trading desks, owning the production environment, and automating tasks. Ideal candidates will have strong communication skills and a background in financial markets, particularly in production support roles. Opportunities for growth and contributions to diversity are emphasized in this role.
Feb 13, 2026
Full time
A leading global investment firm is seeking a self-motivated support professional for equity electronic trading. Responsibilities include providing technical support to trading desks, owning the production environment, and automating tasks. Ideal candidates will have strong communication skills and a background in financial markets, particularly in production support roles. Opportunities for growth and contributions to diversity are emphasized in this role.
A leading tech firm is looking for an experienced business development professional to join their Retail team. This role involves building partnerships with major retailers and CPG companies, leading transformative initiatives, and providing tailored solutions across the Retail value chain. The ideal candidate will have over 7 years of experience in business development and excellent communication skills. This position is based in London with a focus on strategic growth opportunities for Google's partners.
Feb 13, 2026
Full time
A leading tech firm is looking for an experienced business development professional to join their Retail team. This role involves building partnerships with major retailers and CPG companies, leading transformative initiatives, and providing tailored solutions across the Retail value chain. The ideal candidate will have over 7 years of experience in business development and excellent communication skills. This position is based in London with a focus on strategic growth opportunities for Google's partners.
Minimum qualifications: Bachelor's degree or equivalent practical experience. 7 years of experience in business development, partnerships, management consulting, strategy consulting, or corporate strategy in the Retail industry. Experience working with C-level executives and cross-functionally across all levels of management. Experience working in the Retail/CPG industry. Ability to communicate in English fluently to support local stakeholders. Preferred qualifications: Experience in executing complex strategic and operational initiatives with excellent program and partner management skills. Ability to solve complex problems and to scale effectively across a large and highly distributed organization. Ability to influence others for driving progress and commitment with internal and external stakeholders. Excellent problem-solving and analysis skills, combined with business judgment. Excellent executive communication skills. About the job Google's line of products and services to our clients never stops growing. The Partnerships Development team is responsible for seeking and exploring new opportunities with Google's partners. Equipped with your business acumen and extensive product knowledge, you are right on the front line of interacting with our partners, and helping them find ways to grow using Google's newest product offerings. Your knowledge of relevant verticals and relationships with key industry players will help shape our great applications and content for products such as YouTube, Google TV and Commerce. EMEA Top Partners is composed of Top Partner Managers who enable T2T relationships, deliver commercial impact, advance AI and drive allyships across key industries. You will be part of the Retail and Travel team, leading our work with global Consumer Packaged Goods (CPG) partners and major retailers from London. In this role, you will partner with multiple global and regional business, partnerships, and product teams to provide dedicated One Google support to the relevant Top Partners. You will incubate transformative/innovative big ideas and cross-functional teams towards new opportunities, centered around key themes such as AI and Cloud. You will accelerate deals and drive strategic initiatives, (e.g., industry strategy alignment, cross functional joint business plans, agentic AI, key industry initiatives/programs). You will enable front line teams via cross-functional industry narratives, best practice sharing communities. You will engage with ecosystems to assess needs and bring the best of Google to solve industry challenges. The Global Partnerships organization is responsible for exploring new opportunities with Google's partners. Google's Global Partnerships team works with a wide range of partners to bring the best of Google to power their business. The Global Partnerships team supports Google's own Product teams with essential partnerships to help Google's user experiences in advertising, Search, Assistant, Maps, Travel, Shopping, Payments and more. Teams create product-enabling partnerships, go-to-market strategies and incubate business growth for a variety of products. Responsibilities Be proactive to identify, lead and execute cross-functional initiatives across Google's teams and products in Retail, including executive engagements, joint business plans and transformational agreements covering multiple opportunities. Collaborate with executive Retail and regional decision-makers to remove roadblocks for Top Partners and the industry, resulting in commercial/relationship outcomes. Deliver thought leadership and drive specific partner initiatives based on your holistic industry expertise. Enable teams to develop tailored vertical solutions across the Retail value chain. Facilitate and coordinate communities of Large Customer Sales (LCS), Cloud, Global Client and Agency Solutions (GCAS) and other Product Area teams working with our partners, creating internal transparency, cohesion and clear objectives. Support Google's velocity efforts in the UK where relevant and connect with key stakeholders with a structured and targeted approach through industry events, panels and policy campaigns. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing the Accommodations for Applicants form.
Feb 13, 2026
Full time
Minimum qualifications: Bachelor's degree or equivalent practical experience. 7 years of experience in business development, partnerships, management consulting, strategy consulting, or corporate strategy in the Retail industry. Experience working with C-level executives and cross-functionally across all levels of management. Experience working in the Retail/CPG industry. Ability to communicate in English fluently to support local stakeholders. Preferred qualifications: Experience in executing complex strategic and operational initiatives with excellent program and partner management skills. Ability to solve complex problems and to scale effectively across a large and highly distributed organization. Ability to influence others for driving progress and commitment with internal and external stakeholders. Excellent problem-solving and analysis skills, combined with business judgment. Excellent executive communication skills. About the job Google's line of products and services to our clients never stops growing. The Partnerships Development team is responsible for seeking and exploring new opportunities with Google's partners. Equipped with your business acumen and extensive product knowledge, you are right on the front line of interacting with our partners, and helping them find ways to grow using Google's newest product offerings. Your knowledge of relevant verticals and relationships with key industry players will help shape our great applications and content for products such as YouTube, Google TV and Commerce. EMEA Top Partners is composed of Top Partner Managers who enable T2T relationships, deliver commercial impact, advance AI and drive allyships across key industries. You will be part of the Retail and Travel team, leading our work with global Consumer Packaged Goods (CPG) partners and major retailers from London. In this role, you will partner with multiple global and regional business, partnerships, and product teams to provide dedicated One Google support to the relevant Top Partners. You will incubate transformative/innovative big ideas and cross-functional teams towards new opportunities, centered around key themes such as AI and Cloud. You will accelerate deals and drive strategic initiatives, (e.g., industry strategy alignment, cross functional joint business plans, agentic AI, key industry initiatives/programs). You will enable front line teams via cross-functional industry narratives, best practice sharing communities. You will engage with ecosystems to assess needs and bring the best of Google to solve industry challenges. The Global Partnerships organization is responsible for exploring new opportunities with Google's partners. Google's Global Partnerships team works with a wide range of partners to bring the best of Google to power their business. The Global Partnerships team supports Google's own Product teams with essential partnerships to help Google's user experiences in advertising, Search, Assistant, Maps, Travel, Shopping, Payments and more. Teams create product-enabling partnerships, go-to-market strategies and incubate business growth for a variety of products. Responsibilities Be proactive to identify, lead and execute cross-functional initiatives across Google's teams and products in Retail, including executive engagements, joint business plans and transformational agreements covering multiple opportunities. Collaborate with executive Retail and regional decision-makers to remove roadblocks for Top Partners and the industry, resulting in commercial/relationship outcomes. Deliver thought leadership and drive specific partner initiatives based on your holistic industry expertise. Enable teams to develop tailored vertical solutions across the Retail value chain. Facilitate and coordinate communities of Large Customer Sales (LCS), Cloud, Global Client and Agency Solutions (GCAS) and other Product Area teams working with our partners, creating internal transparency, cohesion and clear objectives. Support Google's velocity efforts in the UK where relevant and connect with key stakeholders with a structured and targeted approach through industry events, panels and policy campaigns. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing the Accommodations for Applicants form.
HUMAN CAPITAL MANAGEMENT Our division recruits, develops and rewards the people of Goldman Sachs. Our teams advise, design and implement strategies, processes and technologies that help our people advance professionally, drive productivity and help the firm and our clients achieve superior results. We look for individuals with strong problem solving and analytical skills, innovative thinking and intellectual curiosity who want to make an impact on the success of the firm's most valuable asset, our people. BIRMINGHAM Since its establishment in September 2021, Goldman Sachs' Birmingham office has rapidly grown into a dynamic hub of over 500 professionals. Birmingham contributes across critical functions including Engineering, Human Capital Management, Legal, Audit, and Corporate and Workplace Solutions. Our Birmingham colleagues are at the forefront, actively leading global projects and driving innovations that deliver significant commercial impact for the firm. With substantial growth projected, this is an unparalleled opportunity to join a pivotal and expanding operation, shaping the future of finance from day one and accelerating your career within a global leader. EMPLOYEE RELATIONS The Employee Relations team, which is part of the Human Capital Management division, is dedicated to advising and coaching managers and employees on all aspects of the employment relationship. Working with managers and employees to prevent, advise and resolve challenging and complex workplace situations, the ER Advisor will work to protect and support the firm's culture in accordance with firm policies, our business principles, and applicable legal standards. The work is invariably of a sensitive nature and requires a unique combination of skills to deliver workable solutions to a diverse range of issues. RESPONSIBILITIES Provide advice directly to managers in a dynamic environment, regarding all aspects of the employment relationship, including manager effectiveness, performance management, disputes and organizational changes. Investigate concerns raised about unfair or unlawful treatment and/or inappropriate behaviour. Manage grievances, disciplinary and appeal processes. Partner with Compliance, Regulatory Legal and other areas to lead investigations and oversee adherence to firm policies. Counsel individual employees regarding work concerns, health and personal issues that may impact work. Develop and reinforce policies that promote positive behaviours. Develop and deliver training programs to educate employees about firm policies, culture, conduct risk and employee relations. Liaise with the Employment Law Group as necessary to resolve employee issues. EXPERIENCE & SKILLS REQUIRED Highly motivated HR professional or Employment Lawyer, with a solid understanding of UK employment law and a proven track record of Managing complex issues, identifying potential risk and driving resolution. Leveraging analytical, teamwork and project management skills to undertake thorough investigations Developing and building effective relationships at all levels to advise and influence effectively Excellent oral and written communication Bringing groups with diverse views/priorities to a common resolution through use of strong negotiation and facilitation skills Approaching issues strategically; anticipating consequences and navigating around unforeseen obstacles Listening actively and thinking creatively to deliver commercially pragmatic solutions and resolve conflicts. Well-developed organizational and multi-tasking skills, with strong attention to detail. ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
Feb 11, 2026
Full time
HUMAN CAPITAL MANAGEMENT Our division recruits, develops and rewards the people of Goldman Sachs. Our teams advise, design and implement strategies, processes and technologies that help our people advance professionally, drive productivity and help the firm and our clients achieve superior results. We look for individuals with strong problem solving and analytical skills, innovative thinking and intellectual curiosity who want to make an impact on the success of the firm's most valuable asset, our people. BIRMINGHAM Since its establishment in September 2021, Goldman Sachs' Birmingham office has rapidly grown into a dynamic hub of over 500 professionals. Birmingham contributes across critical functions including Engineering, Human Capital Management, Legal, Audit, and Corporate and Workplace Solutions. Our Birmingham colleagues are at the forefront, actively leading global projects and driving innovations that deliver significant commercial impact for the firm. With substantial growth projected, this is an unparalleled opportunity to join a pivotal and expanding operation, shaping the future of finance from day one and accelerating your career within a global leader. EMPLOYEE RELATIONS The Employee Relations team, which is part of the Human Capital Management division, is dedicated to advising and coaching managers and employees on all aspects of the employment relationship. Working with managers and employees to prevent, advise and resolve challenging and complex workplace situations, the ER Advisor will work to protect and support the firm's culture in accordance with firm policies, our business principles, and applicable legal standards. The work is invariably of a sensitive nature and requires a unique combination of skills to deliver workable solutions to a diverse range of issues. RESPONSIBILITIES Provide advice directly to managers in a dynamic environment, regarding all aspects of the employment relationship, including manager effectiveness, performance management, disputes and organizational changes. Investigate concerns raised about unfair or unlawful treatment and/or inappropriate behaviour. Manage grievances, disciplinary and appeal processes. Partner with Compliance, Regulatory Legal and other areas to lead investigations and oversee adherence to firm policies. Counsel individual employees regarding work concerns, health and personal issues that may impact work. Develop and reinforce policies that promote positive behaviours. Develop and deliver training programs to educate employees about firm policies, culture, conduct risk and employee relations. Liaise with the Employment Law Group as necessary to resolve employee issues. EXPERIENCE & SKILLS REQUIRED Highly motivated HR professional or Employment Lawyer, with a solid understanding of UK employment law and a proven track record of Managing complex issues, identifying potential risk and driving resolution. Leveraging analytical, teamwork and project management skills to undertake thorough investigations Developing and building effective relationships at all levels to advise and influence effectively Excellent oral and written communication Bringing groups with diverse views/priorities to a common resolution through use of strong negotiation and facilitation skills Approaching issues strategically; anticipating consequences and navigating around unforeseen obstacles Listening actively and thinking creatively to deliver commercially pragmatic solutions and resolve conflicts. Well-developed organizational and multi-tasking skills, with strong attention to detail. ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
A global investment banking firm in Birmingham is seeking a motivated HR professional or Employment Lawyer proficient in UK employment law. The role involves advising managers on employment relationships, managing grievances, and developing training programs. Success in this position requires strong communication, analytical, and organizational skills to navigate complex workplace situations. This opportunity at a well-regarded firm promises to contribute significantly to professional growth within a diverse work culture.
Feb 11, 2026
Full time
A global investment banking firm in Birmingham is seeking a motivated HR professional or Employment Lawyer proficient in UK employment law. The role involves advising managers on employment relationships, managing grievances, and developing training programs. Success in this position requires strong communication, analytical, and organizational skills to navigate complex workplace situations. This opportunity at a well-regarded firm promises to contribute significantly to professional growth within a diverse work culture.
A global consulting firm is seeking a Strategy Manager specializing in the Media industry. The role involves leading strategic projects and enhancing client value through innovative solutions. Candidates must have a minimum of 5 years' experience in strategy consulting or media, with strong analytical and communication skills. This position promises significant exposure to leading businesses and opportunities for career growth within a collaborative team environment. Flexibility and mobility are essential for client engagement.
Feb 08, 2026
Full time
A global consulting firm is seeking a Strategy Manager specializing in the Media industry. The role involves leading strategic projects and enhancing client value through innovative solutions. Candidates must have a minimum of 5 years' experience in strategy consulting or media, with strong analytical and communication skills. This position promises significant exposure to leading businesses and opportunities for career growth within a collaborative team environment. Flexibility and mobility are essential for client engagement.
Job Description Job Role: Strategy Manager (Media Industry) Location: London Mobility: Up to 50% Career Level: 7 Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual, and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: Accenture's Media team forms part of Accenture Communications, Media, Software and Technology Industries. Our Media team delivers tailored services to help a broad range of clients across the full range of media industry player types, including broadcasters, payTV operators, studios and production houses, gaming, business media, press and print publishing among other sub-sectors. We help our clients formulate strategies to navigate complex, often ambiguous challenges to achieve sustained growth, drive efficiency, scale, and enhance or maintain their competitive position. Our Media team is an exciting practice to work, and you will work with a diverse range of clients to help them navigate some of the biggest strategic shifts faced by the industry, including the transition to digital consumption and AI. As a Strategy Manager, you will play a key role in driving thought leadership and delivering value to our clients. You will do this by working closely with the wider Media Portfolio Team (including Technology, Operations and SONG colleagues). In our team you will learn: How to work across strategy and consulting, technology and operations and leverage our capabilities to bring the best of Accenture New technologies in the age of AI, and ways to help clients set up for success in this new competitive environment Media topic knowledge, acquired from working with the leading Media companies in the world In this role you will: Demonstrate strong analytical and problem-solving skills, with the ability to effectively frame issue sets and communicate solutions with structure and clarity Present internally and to clients, representing the practice and building credibility in your work Take ownership of large-scale strategy projects, ensuring we are engaging the right stakeholders, on track against plans, and delivering high quality output to the client's requirements Lead complex, end-to-end strategic and transformation programmes Own delivery scope and commercial outcomes, including business casing, risk management, and value tracking Contribute to business development efforts - from client proposals to go-to-market initiatives and thought leadership Create and lead high-performing teams, mentoring talent and fostering a collaborative and inclusive culture Drive innovation within the practice by shaping new capabilities, assets, thought leadership perspectives and become a subject matter expert, delivering value to clients Qualification What we are looking for Background You have at least 5 years of work experience within: A Strategy consulting environment (e.g. strategy consulting firm or inhouse strategy unit) and/ or Media Industry companies (e.g. broadcasters, payTV operators, studios, music labels etc.) You have strong analytical skills, with the ability to simplify and demonstrate insights clearly You're able to think critically - you quickly understand client challenges and form hypotheses and solutions You're a strong communicator with the ability to deliver presentations, demonstrating strong verbal and written communication You work well as part of a team, and thrive in a cross functional environment You bring relevant Media Industry topic expertise that can help the practice broaden its repertoire (e.g. in platform strategy, content sourcing, advertising) You have a 1st Class or 2:1 Undergraduate degree from a well-recognised University or similar academic qualifications. An advanced degree or MBA is a plus but not essential. What's in it for you At Accenture in addition to a competitive base salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Working within the Media Strategy team will provide you with direct access and exposure to some of the world's leading media businesses, where you will have the opportunity to make a distinct impact to businesses which impact many aspects of consumers' lives and society at large. Not only will you be working with like-minded, passionate and innovate individuals across the team, but you will also have the opportunity to continuously learn new skills across the industry with continuous progression opportunities available. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. Locations London Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at
Feb 08, 2026
Full time
Job Description Job Role: Strategy Manager (Media Industry) Location: London Mobility: Up to 50% Career Level: 7 Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual, and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: Accenture's Media team forms part of Accenture Communications, Media, Software and Technology Industries. Our Media team delivers tailored services to help a broad range of clients across the full range of media industry player types, including broadcasters, payTV operators, studios and production houses, gaming, business media, press and print publishing among other sub-sectors. We help our clients formulate strategies to navigate complex, often ambiguous challenges to achieve sustained growth, drive efficiency, scale, and enhance or maintain their competitive position. Our Media team is an exciting practice to work, and you will work with a diverse range of clients to help them navigate some of the biggest strategic shifts faced by the industry, including the transition to digital consumption and AI. As a Strategy Manager, you will play a key role in driving thought leadership and delivering value to our clients. You will do this by working closely with the wider Media Portfolio Team (including Technology, Operations and SONG colleagues). In our team you will learn: How to work across strategy and consulting, technology and operations and leverage our capabilities to bring the best of Accenture New technologies in the age of AI, and ways to help clients set up for success in this new competitive environment Media topic knowledge, acquired from working with the leading Media companies in the world In this role you will: Demonstrate strong analytical and problem-solving skills, with the ability to effectively frame issue sets and communicate solutions with structure and clarity Present internally and to clients, representing the practice and building credibility in your work Take ownership of large-scale strategy projects, ensuring we are engaging the right stakeholders, on track against plans, and delivering high quality output to the client's requirements Lead complex, end-to-end strategic and transformation programmes Own delivery scope and commercial outcomes, including business casing, risk management, and value tracking Contribute to business development efforts - from client proposals to go-to-market initiatives and thought leadership Create and lead high-performing teams, mentoring talent and fostering a collaborative and inclusive culture Drive innovation within the practice by shaping new capabilities, assets, thought leadership perspectives and become a subject matter expert, delivering value to clients Qualification What we are looking for Background You have at least 5 years of work experience within: A Strategy consulting environment (e.g. strategy consulting firm or inhouse strategy unit) and/ or Media Industry companies (e.g. broadcasters, payTV operators, studios, music labels etc.) You have strong analytical skills, with the ability to simplify and demonstrate insights clearly You're able to think critically - you quickly understand client challenges and form hypotheses and solutions You're a strong communicator with the ability to deliver presentations, demonstrating strong verbal and written communication You work well as part of a team, and thrive in a cross functional environment You bring relevant Media Industry topic expertise that can help the practice broaden its repertoire (e.g. in platform strategy, content sourcing, advertising) You have a 1st Class or 2:1 Undergraduate degree from a well-recognised University or similar academic qualifications. An advanced degree or MBA is a plus but not essential. What's in it for you At Accenture in addition to a competitive base salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Working within the Media Strategy team will provide you with direct access and exposure to some of the world's leading media businesses, where you will have the opportunity to make a distinct impact to businesses which impact many aspects of consumers' lives and society at large. Not only will you be working with like-minded, passionate and innovate individuals across the team, but you will also have the opportunity to continuously learn new skills across the industry with continuous progression opportunities available. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. Locations London Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at
OUR IMPACT Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra high net worth and high net worth individuals, as well as family offices, foundations, endowments, and corporations and their employees. Our direct to consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading edge technology, data, and design. Marcus by Goldman Sachs The firm's direct to consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. YOUR IMPACT Are you passionate about customer services, operations, leadership, and using digital tools to provide solutions to retails? We're looking for a Head of Customer Services to lead our call centre and support team who wants to use their skills and ideas to create and lead expanding new processes and teams. What you'll do Reporting to the Head of Delivery, you will help deliver the strategic action plans and key business tactics that support the direction of our teams by developing vision, setting high standards, achieving service level agreements and communicating ideas Be responsible and accountable for maintaining an environment with intense focus on customer satisfaction/advocacy and professional customer support, balanced with consistent achievement of standard business objectives Formulate Customer contact strategy in partnership with the call centre leadership team Coordinate customer service operations and develop customer retention strategies Serve as a SME and coach for sound retail deposit practices Ensure compliance against our regularity and firm responsibilities Prioritize work assignments from multiple channels as a resource allocator Ensure that continuity is maintained to guarantee quality resolution of customer enquiries across all Marcus products Employ principles and techniques defined in the quality audit criteria, and develop and implement quality assurance standards, processes, and controls Collaborate across all locations to maintain continuity across the brand through all Marcus customer interactions; Call Centre, Operations, Complaints, Support, Workforce and Training Produce concise performance reports and analyses for senior management Work closely with Business Risk team to identify key controls and escalation procedures. Pro actively identify any new issues or risks and ensure suitable controls are in place Drive improvements in business processes and ensure optimal resource utilization and audit compliant administrative process and strategy Work closely with cross functional partners to maintain collaboration and process efficiencies Responsible for setting the strategic business plan and goals for the Marcus UK Customer Care team, to ensure alignment with and support of the business strategy for the UK Consumer business Set high standards and clear strategies to achieve service level agreements Manage a growing team (currently approximately 100 headcount), including two senior direct reports Partner with Engineering to oversee the implementation of technology solutions to support customers and operations efficiencies Manage contracts and relationships with customers, vendors, partners and other stakeholders for operations vendors Produce concise performance reports and analyses for senior management Mentor and motivate teams to achieve productivity and engagement Ensure a diverse and inclusive environment that nurtures and develops talent REQUIREMENTS Proven experience in leading call centre and/or operational teams, with a minimum of 5 years in a management/senior management role Ability to create a positive team working environment that supports the retention and development of great customer service agents Demonstrable experience in coaching teams to achieve expected KPIs using recognised coaching models Self directed team player with the ability to drive high performance in a fast paced environment Proven ability to lead by example, with a positive attitude Excellent communication and interpersonal skills Good analytical and problem solving skills Proven delivery of excellent customer experience and advocacy Strong customer focus and a good telephone manner Good leadership skills and ability to motivate and develop staff Desire to help others work towards targets and develop their skills Ability to set, meet and exceed targets Ability to manage change ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firm wide networks to benefits, wellness and personal finance offerings and mindfulness programs. We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. The Goldman Sachs Group, Inc., 2025. All rights reserved. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
Feb 03, 2026
Full time
OUR IMPACT Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra high net worth and high net worth individuals, as well as family offices, foundations, endowments, and corporations and their employees. Our direct to consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading edge technology, data, and design. Marcus by Goldman Sachs The firm's direct to consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. YOUR IMPACT Are you passionate about customer services, operations, leadership, and using digital tools to provide solutions to retails? We're looking for a Head of Customer Services to lead our call centre and support team who wants to use their skills and ideas to create and lead expanding new processes and teams. What you'll do Reporting to the Head of Delivery, you will help deliver the strategic action plans and key business tactics that support the direction of our teams by developing vision, setting high standards, achieving service level agreements and communicating ideas Be responsible and accountable for maintaining an environment with intense focus on customer satisfaction/advocacy and professional customer support, balanced with consistent achievement of standard business objectives Formulate Customer contact strategy in partnership with the call centre leadership team Coordinate customer service operations and develop customer retention strategies Serve as a SME and coach for sound retail deposit practices Ensure compliance against our regularity and firm responsibilities Prioritize work assignments from multiple channels as a resource allocator Ensure that continuity is maintained to guarantee quality resolution of customer enquiries across all Marcus products Employ principles and techniques defined in the quality audit criteria, and develop and implement quality assurance standards, processes, and controls Collaborate across all locations to maintain continuity across the brand through all Marcus customer interactions; Call Centre, Operations, Complaints, Support, Workforce and Training Produce concise performance reports and analyses for senior management Work closely with Business Risk team to identify key controls and escalation procedures. Pro actively identify any new issues or risks and ensure suitable controls are in place Drive improvements in business processes and ensure optimal resource utilization and audit compliant administrative process and strategy Work closely with cross functional partners to maintain collaboration and process efficiencies Responsible for setting the strategic business plan and goals for the Marcus UK Customer Care team, to ensure alignment with and support of the business strategy for the UK Consumer business Set high standards and clear strategies to achieve service level agreements Manage a growing team (currently approximately 100 headcount), including two senior direct reports Partner with Engineering to oversee the implementation of technology solutions to support customers and operations efficiencies Manage contracts and relationships with customers, vendors, partners and other stakeholders for operations vendors Produce concise performance reports and analyses for senior management Mentor and motivate teams to achieve productivity and engagement Ensure a diverse and inclusive environment that nurtures and develops talent REQUIREMENTS Proven experience in leading call centre and/or operational teams, with a minimum of 5 years in a management/senior management role Ability to create a positive team working environment that supports the retention and development of great customer service agents Demonstrable experience in coaching teams to achieve expected KPIs using recognised coaching models Self directed team player with the ability to drive high performance in a fast paced environment Proven ability to lead by example, with a positive attitude Excellent communication and interpersonal skills Good analytical and problem solving skills Proven delivery of excellent customer experience and advocacy Strong customer focus and a good telephone manner Good leadership skills and ability to motivate and develop staff Desire to help others work towards targets and develop their skills Ability to set, meet and exceed targets Ability to manage change ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firm wide networks to benefits, wellness and personal finance offerings and mindfulness programs. We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. The Goldman Sachs Group, Inc., 2025. All rights reserved. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.