Are you experienced in Community Investment and looking for your next role? This is an exciting opportunity for a community focused individual to join our Communities Team at Sovereign Network Group (SNG) as a Community Investment and Partnership Lead on a permanent basis. We're looking for an impact driven, collaborative and CIP Lead to drive and embed place based working across our London locality. Based at The Hive in Wembley , you'll be at the centre of our mission to create thriving, healthy and resilient communities through strong local partnerships and meaningful social impact. SNG provides over 85,000 homes and invest in communities across London and the South of England our purpose, to provide quality affordable homes and places that people love for generations. The Role Reporting to the Community Investment and Partnership Manager this post will be embedded with our other customer facing teams and require excellent partnership skills, a focus on delivering social impact, ability to identify opportunities for fundraising and programme development and commitment to customer service with the confidence to collaborate with a variety of stakeholders. As our London Locality Lead, you will develop and deliver impact driven, place based working that brings together colleagues, residents and partners around shared priorities. Your work will focus on: Improving health and wellbeing Strengthening local partnerships Co creating solutions with communities Enabling customers to thrive What You'll Do Develop a place based working across London localities Lead, commission and support a wide range of community investment programmes and interventions Work closely with customer-facing colleagues to ensure community voice and lived experience shape local priorities Building Strong Local Partnerships Build and maintain strong, cross-sector relationships with: NHS and Integrated Care Systems Local authorities Community anchor organisations and VCSE partners Police, community safety and youth services Education providers and local networks Drive collaborative, shared approaches that support health equality and vibrant neighbourhoods Programme, Contract & Financial Oversight Ensure the effective management of contracts, partners and projects, demonstrating clear, measurable social impact Oversee budgets, grants and procurement activity in line with financial policies Embed robust performance management and outcomes recording across all locality work Funding & Social Impact Work with the Partnerships & Funding team to develop, shape and write compelling funding bids Collaborate with our Grants Officer to support and guide grant recipients Embed a strong culture of impact measurement, ensuring outcomes are recorded and shared effectively What we need from you You'll bring passion, experience and confidence in impact driven community investment and cross-sector collaboration. You'll be a connector, a relationship builder and someone who thrives in complex partnership environments. You will have: Significant experience in community investment or a closely related field Substantial experience in working in place within community investment A strong track record of building and managing partnerships with diverse stakeholders Excellent written and verbal communication skills tailored to varied audiences Strong organisational abilities with experience in commissioning programmes and managing contract performance Great inter-personal skills and a proven record of stakeholder relationship management Experience in monitoring, evaluation and quality assurance Confidence with budget management and financial systems Strong digital skills and the ability to use technology effectively for programme delivery We have some great benefits at SNG, including: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you!
May 12, 2026
Full time
Are you experienced in Community Investment and looking for your next role? This is an exciting opportunity for a community focused individual to join our Communities Team at Sovereign Network Group (SNG) as a Community Investment and Partnership Lead on a permanent basis. We're looking for an impact driven, collaborative and CIP Lead to drive and embed place based working across our London locality. Based at The Hive in Wembley , you'll be at the centre of our mission to create thriving, healthy and resilient communities through strong local partnerships and meaningful social impact. SNG provides over 85,000 homes and invest in communities across London and the South of England our purpose, to provide quality affordable homes and places that people love for generations. The Role Reporting to the Community Investment and Partnership Manager this post will be embedded with our other customer facing teams and require excellent partnership skills, a focus on delivering social impact, ability to identify opportunities for fundraising and programme development and commitment to customer service with the confidence to collaborate with a variety of stakeholders. As our London Locality Lead, you will develop and deliver impact driven, place based working that brings together colleagues, residents and partners around shared priorities. Your work will focus on: Improving health and wellbeing Strengthening local partnerships Co creating solutions with communities Enabling customers to thrive What You'll Do Develop a place based working across London localities Lead, commission and support a wide range of community investment programmes and interventions Work closely with customer-facing colleagues to ensure community voice and lived experience shape local priorities Building Strong Local Partnerships Build and maintain strong, cross-sector relationships with: NHS and Integrated Care Systems Local authorities Community anchor organisations and VCSE partners Police, community safety and youth services Education providers and local networks Drive collaborative, shared approaches that support health equality and vibrant neighbourhoods Programme, Contract & Financial Oversight Ensure the effective management of contracts, partners and projects, demonstrating clear, measurable social impact Oversee budgets, grants and procurement activity in line with financial policies Embed robust performance management and outcomes recording across all locality work Funding & Social Impact Work with the Partnerships & Funding team to develop, shape and write compelling funding bids Collaborate with our Grants Officer to support and guide grant recipients Embed a strong culture of impact measurement, ensuring outcomes are recorded and shared effectively What we need from you You'll bring passion, experience and confidence in impact driven community investment and cross-sector collaboration. You'll be a connector, a relationship builder and someone who thrives in complex partnership environments. You will have: Significant experience in community investment or a closely related field Substantial experience in working in place within community investment A strong track record of building and managing partnerships with diverse stakeholders Excellent written and verbal communication skills tailored to varied audiences Strong organisational abilities with experience in commissioning programmes and managing contract performance Great inter-personal skills and a proven record of stakeholder relationship management Experience in monitoring, evaluation and quality assurance Confidence with budget management and financial systems Strong digital skills and the ability to use technology effectively for programme delivery We have some great benefits at SNG, including: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you!
We're growing in the Oxfordshire area and we're excited to be recruiting for a new Housing Officer role to join our existing team of Housing, ASB and Scheme officers. Based from our Greenham Office 1 day a week, with extensive travel across the Oxfordshire area. You'll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies. The Role: As a Housing Officer , you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive. What you'll be doing: Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality Acting as a trusted point of contact for customers Building relationships with local authorities, community groups, and partner agencies Using data insights to improve services and ensure compliance with legislation and regulations Supporting neighbourhood improvements and shaping services based on the voice of our customers Maintaining accurate customer records and ensuring data is used responsibly Promoting SNG's values and culture of collaboration, safety, and inclusion What we're looking for: Experience delivering tenancy, lease, or neighbourhood management services Strong communication and relationship-building skills, with the ability to influence and resolve complex issues A collaborative approach, working across teams and with external stakeholders Good knowledge of landlord services and the ability to apply this in practice A customer-first mindset, with a track record of achieving positive outcomes Confidence using digital tools to support service delivery A full driving licence and access to your own vehicle
May 12, 2026
Full time
We're growing in the Oxfordshire area and we're excited to be recruiting for a new Housing Officer role to join our existing team of Housing, ASB and Scheme officers. Based from our Greenham Office 1 day a week, with extensive travel across the Oxfordshire area. You'll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies. The Role: As a Housing Officer , you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive. What you'll be doing: Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality Acting as a trusted point of contact for customers Building relationships with local authorities, community groups, and partner agencies Using data insights to improve services and ensure compliance with legislation and regulations Supporting neighbourhood improvements and shaping services based on the voice of our customers Maintaining accurate customer records and ensuring data is used responsibly Promoting SNG's values and culture of collaboration, safety, and inclusion What we're looking for: Experience delivering tenancy, lease, or neighbourhood management services Strong communication and relationship-building skills, with the ability to influence and resolve complex issues A collaborative approach, working across teams and with external stakeholders Good knowledge of landlord services and the ability to apply this in practice A customer-first mindset, with a track record of achieving positive outcomes Confidence using digital tools to support service delivery A full driving licence and access to your own vehicle
We have an opportunity for an Income officer to join our Customer Accounts team in Bristol. This is a Part Time role working 22.5 hours per week , on a fixed term basis until June 2027. The starting salary is £19,459 - 23,108 depending on experience. Wednesday is the Teams day in the office, but we can be flexible with your working pattern between our working hours of 8.30am and 5.00pm. The role: As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings. Your responsibilities will include: Delivering a comprehensive rent & service charge collection service across the region Monitoring customer accounts for all tenures Managing end to end processes Engaging with external agencies including local authorities when needed Managing evictions To be successful in this role you'll need: Experience in income management or debt recovery/collection is advantageous, but not essential Knowledge and experience of either social housing, home ownership or the private rented sector Excellent customer service skills A working knowledge of welfare benefits To be a self-starter with a proactive approach and possess the ability to work without close supervision To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload. As you'll need to travel in this role, having a car and full driving licence is essential. A DBS check will also be undertaken for the successful candidate. Apply today to be considered! Read the job description here:
May 08, 2026
Full time
We have an opportunity for an Income officer to join our Customer Accounts team in Bristol. This is a Part Time role working 22.5 hours per week , on a fixed term basis until June 2027. The starting salary is £19,459 - 23,108 depending on experience. Wednesday is the Teams day in the office, but we can be flexible with your working pattern between our working hours of 8.30am and 5.00pm. The role: As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings. Your responsibilities will include: Delivering a comprehensive rent & service charge collection service across the region Monitoring customer accounts for all tenures Managing end to end processes Engaging with external agencies including local authorities when needed Managing evictions To be successful in this role you'll need: Experience in income management or debt recovery/collection is advantageous, but not essential Knowledge and experience of either social housing, home ownership or the private rented sector Excellent customer service skills A working knowledge of welfare benefits To be a self-starter with a proactive approach and possess the ability to work without close supervision To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload. As you'll need to travel in this role, having a car and full driving licence is essential. A DBS check will also be undertaken for the successful candidate. Apply today to be considered! Read the job description here:
We have an opportunity for an Income Officer to join our Customer Accounts team at SNG. This role will cover the Newbury and Reading area, you'll be based form our Greenham Hub. This is a Permanent role, with a mix of working at home, with out customers and in the office. You'll need a full UK Drivers License and your own transport is essential. The Role: As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings. Your responsibilities will include: Delivering a comprehensive rent & service charge collection service across the region Monitoring customer accounts for all tenures Managing end to end processes Engaging with external agencies including local authorities when needed Managing evictions To be successful in this role you'll need: Experience in income management or debt recovery/collection Knowledge and experience of either social housing, home ownership or the private rented sector Excellent customer service skills A working knowledge of welfare benefits To be a self-starter with a proactive approach and possess the ability to work without close supervision To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload. You'll be visiting our customers so a full UK Drivers License and access to your own car is essential.
May 08, 2026
Full time
We have an opportunity for an Income Officer to join our Customer Accounts team at SNG. This role will cover the Newbury and Reading area, you'll be based form our Greenham Hub. This is a Permanent role, with a mix of working at home, with out customers and in the office. You'll need a full UK Drivers License and your own transport is essential. The Role: As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings. Your responsibilities will include: Delivering a comprehensive rent & service charge collection service across the region Monitoring customer accounts for all tenures Managing end to end processes Engaging with external agencies including local authorities when needed Managing evictions To be successful in this role you'll need: Experience in income management or debt recovery/collection Knowledge and experience of either social housing, home ownership or the private rented sector Excellent customer service skills A working knowledge of welfare benefits To be a self-starter with a proactive approach and possess the ability to work without close supervision To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload. You'll be visiting our customers so a full UK Drivers License and access to your own car is essential.
Can you deliver customer-centric welfare benefit advice and income maximisation? We have an opportunity for a Welfare Benefits Advisor to join our Customer Income Team in Bristol. This is a hybrid working role with a minimum of 2 days per week in the office The Role As a Welfare Benefits Advisor, you'll provide our customers with budgeting and welfare benefit advice. This will include completing Income and Expenditure statements , giving budgeting advice, benefit & grant applications, and signposting for additional support. You'll be working with both internal and external partners including Housing Benefit, Department of Works and Pensions and independent money, debt or legal advice services To be successful in this role you'll need: An up-to-date working knowledge of the benefits system Experience of supporting customers to complete statements and applications The ability to work with internal and external partners to achieve the best outcome for the customer Experience of supporting vulnerable customers with kindness and empathy Effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload. You'll need to travel in this role, so having a car and full driving licence is essential.
May 08, 2026
Full time
Can you deliver customer-centric welfare benefit advice and income maximisation? We have an opportunity for a Welfare Benefits Advisor to join our Customer Income Team in Bristol. This is a hybrid working role with a minimum of 2 days per week in the office The Role As a Welfare Benefits Advisor, you'll provide our customers with budgeting and welfare benefit advice. This will include completing Income and Expenditure statements , giving budgeting advice, benefit & grant applications, and signposting for additional support. You'll be working with both internal and external partners including Housing Benefit, Department of Works and Pensions and independent money, debt or legal advice services To be successful in this role you'll need: An up-to-date working knowledge of the benefits system Experience of supporting customers to complete statements and applications The ability to work with internal and external partners to achieve the best outcome for the customer Experience of supporting vulnerable customers with kindness and empathy Effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload. You'll need to travel in this role, so having a car and full driving licence is essential.
