Are you an experienced Procurement Manager or Category Manager with proven procurement experience in construction, asset management or property services? We have two fantastic opportunities for experienced procurement professionals to join our Procurement team at SNG (Sovereign Network Group) as Category Managers , supporting our Property Services and Development directorates. Based from our offices in Basingstoke or Wembley , this is a great opportunity to combine home and office working to ensure a positive work / life balance. Occasional travel to other offices may be required, and there will be a requirement to attend our Basingstoke office once a week for team days. The Role As a Category Manager , you'll play a pivotal role within our team, delivering a number of strategic and priority sourcing projects, collaborating with stakeholders to develop category plans and identify opportunities, supporting occasional operational procurement requirements, and maintaining procurement compliance. You'll support one of the following business areas: Property Services (Asset Management and Estate Services) Development (Main Contractor and construction consultancy) Main responsibilities include: Overseeing nominated category areas, suppliers and contracts to develop strategic procurement solutions to deliver efficiencies and benefits to the business Delivering an agreed portfolio of sourcing projects from end-to-end, ensuring outcomes represent value for money, meet timelines and facilitate high standards Maintaining compliance with the public procurement rules on individual projects and throughout the overall category portfolio Leading supplier engagement and sourcing activity throughout the tender process, during the contract life cycle and for the overall category Building strong relationships with internal stakeholders to understand business plans and objectives as well as any challenges, opportunities and identifying any risks Undertaking market research, on suppliers, markets, frameworks, etc. to actively support own procurement projects Ensuring all expenditure is identified with routes to market being clearly defined Identifying areas where procurement can add measurable value in terms of sourcing exercises, onward effective supplier management and strategic procurement What we're looking for You should have demonstrable experience within a similar role in procurement, ideally with knowledge of relevant category areas, such as Development / Construction, Property Services, Asset Management or Hard FM. You'll also need: Strategic procurement category management expertise, evidencing the use of data and analysis to drive decision making. Practical experience of carrying out tenders and competitions in accordance with the public sector procurement rules Excellent stakeholder management skills with proven ability to engage and influence others to deliver the best outcomes Experience in supplier relationship management, ensuring value for money deals with suppliers who are committed to delivering a high service to SNG, and managing the commercial performance of procurement contracts An agile approach with high attention to details and ability to work successfully on multiple projects at different stages, effectively prioritising tasks An understanding of the Procurement Act 2023 and PCR 2015 is relevant and beneficial to this role Experience of working for a registered social housing provider, local authority or similar public sector body, and/or a provider of repair, maintenance or facility management services, or a developer of new homes, would be advantageous
Jul 11, 2026
Full time
Are you an experienced Procurement Manager or Category Manager with proven procurement experience in construction, asset management or property services? We have two fantastic opportunities for experienced procurement professionals to join our Procurement team at SNG (Sovereign Network Group) as Category Managers , supporting our Property Services and Development directorates. Based from our offices in Basingstoke or Wembley , this is a great opportunity to combine home and office working to ensure a positive work / life balance. Occasional travel to other offices may be required, and there will be a requirement to attend our Basingstoke office once a week for team days. The Role As a Category Manager , you'll play a pivotal role within our team, delivering a number of strategic and priority sourcing projects, collaborating with stakeholders to develop category plans and identify opportunities, supporting occasional operational procurement requirements, and maintaining procurement compliance. You'll support one of the following business areas: Property Services (Asset Management and Estate Services) Development (Main Contractor and construction consultancy) Main responsibilities include: Overseeing nominated category areas, suppliers and contracts to develop strategic procurement solutions to deliver efficiencies and benefits to the business Delivering an agreed portfolio of sourcing projects from end-to-end, ensuring outcomes represent value for money, meet timelines and facilitate high standards Maintaining compliance with the public procurement rules on individual projects and throughout the overall category portfolio Leading supplier engagement and sourcing activity throughout the tender process, during the contract life cycle and for the overall category Building strong relationships with internal stakeholders to understand business plans and objectives as well as any challenges, opportunities and identifying any risks Undertaking market research, on suppliers, markets, frameworks, etc. to actively support own procurement projects Ensuring all expenditure is identified with routes to market being clearly defined Identifying areas where procurement can add measurable value in terms of sourcing exercises, onward effective supplier management and strategic procurement What we're looking for You should have demonstrable experience within a similar role in procurement, ideally with knowledge of relevant category areas, such as Development / Construction, Property Services, Asset Management or Hard FM. You'll also need: Strategic procurement category management expertise, evidencing the use of data and analysis to drive decision making. Practical experience of carrying out tenders and competitions in accordance with the public sector procurement rules Excellent stakeholder management skills with proven ability to engage and influence others to deliver the best outcomes Experience in supplier relationship management, ensuring value for money deals with suppliers who are committed to delivering a high service to SNG, and managing the commercial performance of procurement contracts An agile approach with high attention to details and ability to work successfully on multiple projects at different stages, effectively prioritising tasks An understanding of the Procurement Act 2023 and PCR 2015 is relevant and beneficial to this role Experience of working for a registered social housing provider, local authority or similar public sector body, and/or a provider of repair, maintenance or facility management services, or a developer of new homes, would be advantageous
We have an opportunity for a Contracts Manager - Mechanical and Electrical to join our team. This role will be based in Wembley, twice a week with travel to other sites, covering London & Hertfordshire as and when required. SNG operates a Hybrid working model, we support both home working & onsite. The salary range on offer is £45,000 - £58,000 depending on experience. This pivotal role will oversee replacement, servicing, maintenance, and small project works, ensuring systems are safe, compliant, and operating efficiently. You will play a key role in delivering a high-quality, value-for-money service for our customers. About the Role Lead the management of contracts for assigned mechanical and electrical systems, ensuring safe, compliant, and value-for-money service delivery. Maintain up-to-date knowledge of statutory legislation, British Standards, and guidance (including SFG20), ensuring full compliance with all safety obligations. Monitor contractor performance against specifications and KPIs, chair review meetings, and drive continuous improvement where required. Manage budgets, forecasting, spend control, and authorise payments and contract variations as appropriate. Support procurement activities to ensure contracts are awarded in line with organisational requirements. Analyse repairs data and emerging trends to inform planned works and long-term maintenance strategies. Act as a key point of contact for contractors, customers, and stakeholders, resolving operational matters and keeping customers informed of planned works. Investigate complaints and mechanical-related incidents or emergencies, implementing robust processes to ensure effective resolution and learning. Develop and oversee structured audit and inspection programmes, maintaining accurate electronic compliance records from inception to closure. Build and maintain effective working relationships across teams, contractors, and partners to support successful delivery of SNG's objectives. To Be Successful in This Role Hold a Level 3 NVQ Diploma in Mechanical Engineering Maintenance and Repair (or equivalent experience). Demonstrate strong technical knowledge of M&E systems, safety requirements, and commercial contract management. Have experience managing third-party suppliers and delivering large-scale M&E testing programmes. Possess a sound understanding of current building regulations and Health & Safety legislation, including CDM. Be confident interpreting and applying legislative and regulatory documents. Show strong financial awareness, with the ability to plan, track, and forecast budgets to ensure value for money and mitigate risk. Maintain accurate project and compliance records from inception through to completion. Be an effective communicator with strong interpersonal skills, able to influence, challenge, and represent the organisation professionally. Demonstrate good working knowledge of Microsoft Office (Word, Excel, Outlook). Have strong organisational and time management skills, with the ability to manage competing priorities and work to deadlines under pressure. Be a collaborative team player with integrity and a commitment to continuous learning. Be willing to work in the office and travel between sites as required.
May 26, 2026
Full time
We have an opportunity for a Contracts Manager - Mechanical and Electrical to join our team. This role will be based in Wembley, twice a week with travel to other sites, covering London & Hertfordshire as and when required. SNG operates a Hybrid working model, we support both home working & onsite. The salary range on offer is £45,000 - £58,000 depending on experience. This pivotal role will oversee replacement, servicing, maintenance, and small project works, ensuring systems are safe, compliant, and operating efficiently. You will play a key role in delivering a high-quality, value-for-money service for our customers. About the Role Lead the management of contracts for assigned mechanical and electrical systems, ensuring safe, compliant, and value-for-money service delivery. Maintain up-to-date knowledge of statutory legislation, British Standards, and guidance (including SFG20), ensuring full compliance with all safety obligations. Monitor contractor performance against specifications and KPIs, chair review meetings, and drive continuous improvement where required. Manage budgets, forecasting, spend control, and authorise payments and contract variations as appropriate. Support procurement activities to ensure contracts are awarded in line with organisational requirements. Analyse repairs data and emerging trends to inform planned works and long-term maintenance strategies. Act as a key point of contact for contractors, customers, and stakeholders, resolving operational matters and keeping customers informed of planned works. Investigate complaints and mechanical-related incidents or emergencies, implementing robust processes to ensure effective resolution and learning. Develop and oversee structured audit and inspection programmes, maintaining accurate electronic compliance records from inception to closure. Build and maintain effective working relationships across teams, contractors, and partners to support successful delivery of SNG's objectives. To Be Successful in This Role Hold a Level 3 NVQ Diploma in Mechanical Engineering Maintenance and Repair (or equivalent experience). Demonstrate strong technical knowledge of M&E systems, safety requirements, and commercial contract management. Have experience managing third-party suppliers and delivering large-scale M&E testing programmes. Possess a sound understanding of current building regulations and Health & Safety legislation, including CDM. Be confident interpreting and applying legislative and regulatory documents. Show strong financial awareness, with the ability to plan, track, and forecast budgets to ensure value for money and mitigate risk. Maintain accurate project and compliance records from inception through to completion. Be an effective communicator with strong interpersonal skills, able to influence, challenge, and represent the organisation professionally. Demonstrate good working knowledge of Microsoft Office (Word, Excel, Outlook). Have strong organisational and time management skills, with the ability to manage competing priorities and work to deadlines under pressure. Be a collaborative team player with integrity and a commitment to continuous learning. Be willing to work in the office and travel between sites as required.
SNG (Sovereign Network Group) is one of the largest housing groups in England. We provide over 85,000 homes and invest in local areas across the South, West and East of England, including London, as well as building thousands of new low-cost homes every year. We're looking for an experienced Cyber Security Analyst to help protect our group from online threats and help build a safe, secure digital future for our customers, systems, and data. You'll be based either in our Wembley or Basingstoke office, with a mix of office and home working. The Role: As an experienced Cyber Security Analyst , you'll play a key role in keeping our systems safe. Working closely with our external Security Operations Centre (SOC) and internal teams, you'll watch systems, respond to threats, and handle security issues. You'll need hands-on experience in network security checking, threat hunting work and managing firewall settings. You'll also bring good knowledge of cloud security best practices including IAM, workload protection and secure setups of cloud services to meet our standards. You'll be part of a team-focused cyber security group that helps all areas of the business, making sure our systems, apps, and data stay secure and meet all needed rules and standards. Key Tasks Watch and check security alerts using SIEM and other security tools Work with the SOC and internal teams to sort out and fix security issues, including reducing risks Look for threats and check system logs Update, maintain and improve our monitoring systems Help and guide junior team members Fix security weaknesses across our systems and cloud setups Help check and manage firewall rules Take part in an on-call rota for after-hours cyber issue response What We're Looking For At least 2 years of experience in a senior Cyber Security Analyst role or similar Good knowledge of cyber security basics and best practices Experience with SIEM tools, firewall and weakness management Proven experience of log checking and KQL Good knowledge of cloud, network, and device security concepts Strong problem-solving skills and careful attention to detail Good communication and record-keeping skills
May 20, 2026
Full time
SNG (Sovereign Network Group) is one of the largest housing groups in England. We provide over 85,000 homes and invest in local areas across the South, West and East of England, including London, as well as building thousands of new low-cost homes every year. We're looking for an experienced Cyber Security Analyst to help protect our group from online threats and help build a safe, secure digital future for our customers, systems, and data. You'll be based either in our Wembley or Basingstoke office, with a mix of office and home working. The Role: As an experienced Cyber Security Analyst , you'll play a key role in keeping our systems safe. Working closely with our external Security Operations Centre (SOC) and internal teams, you'll watch systems, respond to threats, and handle security issues. You'll need hands-on experience in network security checking, threat hunting work and managing firewall settings. You'll also bring good knowledge of cloud security best practices including IAM, workload protection and secure setups of cloud services to meet our standards. You'll be part of a team-focused cyber security group that helps all areas of the business, making sure our systems, apps, and data stay secure and meet all needed rules and standards. Key Tasks Watch and check security alerts using SIEM and other security tools Work with the SOC and internal teams to sort out and fix security issues, including reducing risks Look for threats and check system logs Update, maintain and improve our monitoring systems Help and guide junior team members Fix security weaknesses across our systems and cloud setups Help check and manage firewall rules Take part in an on-call rota for after-hours cyber issue response What We're Looking For At least 2 years of experience in a senior Cyber Security Analyst role or similar Good knowledge of cyber security basics and best practices Experience with SIEM tools, firewall and weakness management Proven experience of log checking and KQL Good knowledge of cloud, network, and device security concepts Strong problem-solving skills and careful attention to detail Good communication and record-keeping skills
Are you experienced in Community Investment and looking for your next role? This is an exciting opportunity for a community focused individual to join our Communities Team at Sovereign Network Group (SNG) as a Community Investment and Partnership Lead on a permanent basis. We're looking for an impact driven, collaborative and CIP Lead to drive and embed place based working across our London locality. Based at The Hive in Wembley , you'll be at the centre of our mission to create thriving, healthy and resilient communities through strong local partnerships and meaningful social impact. SNG provides over 85,000 homes and invest in communities across London and the South of England our purpose, to provide quality affordable homes and places that people love for generations. The Role Reporting to the Community Investment and Partnership Manager this post will be embedded with our other customer facing teams and require excellent partnership skills, a focus on delivering social impact, ability to identify opportunities for fundraising and programme development and commitment to customer service with the confidence to collaborate with a variety of stakeholders. As our London Locality Lead, you will develop and deliver impact driven, place based working that brings together colleagues, residents and partners around shared priorities. Your work will focus on: Improving health and wellbeing Strengthening local partnerships Co creating solutions with communities Enabling customers to thrive What You'll Do Develop a place based working across London localities Lead, commission and support a wide range of community investment programmes and interventions Work closely with customer-facing colleagues to ensure community voice and lived experience shape local priorities Building Strong Local Partnerships Build and maintain strong, cross-sector relationships with: NHS and Integrated Care Systems Local authorities Community anchor organisations and VCSE partners Police, community safety and youth services Education providers and local networks Drive collaborative, shared approaches that support health equality and vibrant neighbourhoods Programme, Contract & Financial Oversight Ensure the effective management of contracts, partners and projects, demonstrating clear, measurable social impact Oversee budgets, grants and procurement activity in line with financial policies Embed robust performance management and outcomes recording across all locality work Funding & Social Impact Work with the Partnerships & Funding team to develop, shape and write compelling funding bids Collaborate with our Grants Officer to support and guide grant recipients Embed a strong culture of impact measurement, ensuring outcomes are recorded and shared effectively What we need from you You'll bring passion, experience and confidence in impact driven community investment and cross-sector collaboration. You'll be a connector, a relationship builder and someone who thrives in complex partnership environments. You will have: Significant experience in community investment or a closely related field Substantial experience in working in place within community investment A strong track record of building and managing partnerships with diverse stakeholders Excellent written and verbal communication skills tailored to varied audiences Strong organisational abilities with experience in commissioning programmes and managing contract performance Great inter-personal skills and a proven record of stakeholder relationship management Experience in monitoring, evaluation and quality assurance Confidence with budget management and financial systems Strong digital skills and the ability to use technology effectively for programme delivery We have some great benefits at SNG, including: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you!
May 12, 2026
Full time
Are you experienced in Community Investment and looking for your next role? This is an exciting opportunity for a community focused individual to join our Communities Team at Sovereign Network Group (SNG) as a Community Investment and Partnership Lead on a permanent basis. We're looking for an impact driven, collaborative and CIP Lead to drive and embed place based working across our London locality. Based at The Hive in Wembley , you'll be at the centre of our mission to create thriving, healthy and resilient communities through strong local partnerships and meaningful social impact. SNG provides over 85,000 homes and invest in communities across London and the South of England our purpose, to provide quality affordable homes and places that people love for generations. The Role Reporting to the Community Investment and Partnership Manager this post will be embedded with our other customer facing teams and require excellent partnership skills, a focus on delivering social impact, ability to identify opportunities for fundraising and programme development and commitment to customer service with the confidence to collaborate with a variety of stakeholders. As our London Locality Lead, you will develop and deliver impact driven, place based working that brings together colleagues, residents and partners around shared priorities. Your work will focus on: Improving health and wellbeing Strengthening local partnerships Co creating solutions with communities Enabling customers to thrive What You'll Do Develop a place based working across London localities Lead, commission and support a wide range of community investment programmes and interventions Work closely with customer-facing colleagues to ensure community voice and lived experience shape local priorities Building Strong Local Partnerships Build and maintain strong, cross-sector relationships with: NHS and Integrated Care Systems Local authorities Community anchor organisations and VCSE partners Police, community safety and youth services Education providers and local networks Drive collaborative, shared approaches that support health equality and vibrant neighbourhoods Programme, Contract & Financial Oversight Ensure the effective management of contracts, partners and projects, demonstrating clear, measurable social impact Oversee budgets, grants and procurement activity in line with financial policies Embed robust performance management and outcomes recording across all locality work Funding & Social Impact Work with the Partnerships & Funding team to develop, shape and write compelling funding bids Collaborate with our Grants Officer to support and guide grant recipients Embed a strong culture of impact measurement, ensuring outcomes are recorded and shared effectively What we need from you You'll bring passion, experience and confidence in impact driven community investment and cross-sector collaboration. You'll be a connector, a relationship builder and someone who thrives in complex partnership environments. You will have: Significant experience in community investment or a closely related field Substantial experience in working in place within community investment A strong track record of building and managing partnerships with diverse stakeholders Excellent written and verbal communication skills tailored to varied audiences Strong organisational abilities with experience in commissioning programmes and managing contract performance Great inter-personal skills and a proven record of stakeholder relationship management Experience in monitoring, evaluation and quality assurance Confidence with budget management and financial systems Strong digital skills and the ability to use technology effectively for programme delivery We have some great benefits at SNG, including: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you!
We're growing in the Oxfordshire area and we're excited to be recruiting for a new Housing Officer role to join our existing team of Housing, ASB and Scheme officers. Based from our Greenham Office 1 day a week, with extensive travel across the Oxfordshire area. You'll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies. The Role: As a Housing Officer , you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive. What you'll be doing: Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality Acting as a trusted point of contact for customers Building relationships with local authorities, community groups, and partner agencies Using data insights to improve services and ensure compliance with legislation and regulations Supporting neighbourhood improvements and shaping services based on the voice of our customers Maintaining accurate customer records and ensuring data is used responsibly Promoting SNG's values and culture of collaboration, safety, and inclusion What we're looking for: Experience delivering tenancy, lease, or neighbourhood management services Strong communication and relationship-building skills, with the ability to influence and resolve complex issues A collaborative approach, working across teams and with external stakeholders Good knowledge of landlord services and the ability to apply this in practice A customer-first mindset, with a track record of achieving positive outcomes Confidence using digital tools to support service delivery A full driving licence and access to your own vehicle
May 12, 2026
Full time
We're growing in the Oxfordshire area and we're excited to be recruiting for a new Housing Officer role to join our existing team of Housing, ASB and Scheme officers. Based from our Greenham Office 1 day a week, with extensive travel across the Oxfordshire area. You'll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies. The Role: As a Housing Officer , you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive. What you'll be doing: Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality Acting as a trusted point of contact for customers Building relationships with local authorities, community groups, and partner agencies Using data insights to improve services and ensure compliance with legislation and regulations Supporting neighbourhood improvements and shaping services based on the voice of our customers Maintaining accurate customer records and ensuring data is used responsibly Promoting SNG's values and culture of collaboration, safety, and inclusion What we're looking for: Experience delivering tenancy, lease, or neighbourhood management services Strong communication and relationship-building skills, with the ability to influence and resolve complex issues A collaborative approach, working across teams and with external stakeholders Good knowledge of landlord services and the ability to apply this in practice A customer-first mindset, with a track record of achieving positive outcomes Confidence using digital tools to support service delivery A full driving licence and access to your own vehicle
We have an opportunity for an Income officer to join our Customer Accounts team in Bristol. This is a Part Time role working 22.5 hours per week , on a fixed term basis until June 2027. The starting salary is £19,459 - 23,108 depending on experience. Wednesday is the Teams day in the office, but we can be flexible with your working pattern between our working hours of 8.30am and 5.00pm. The role: As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings. Your responsibilities will include: Delivering a comprehensive rent & service charge collection service across the region Monitoring customer accounts for all tenures Managing end to end processes Engaging with external agencies including local authorities when needed Managing evictions To be successful in this role you'll need: Experience in income management or debt recovery/collection is advantageous, but not essential Knowledge and experience of either social housing, home ownership or the private rented sector Excellent customer service skills A working knowledge of welfare benefits To be a self-starter with a proactive approach and possess the ability to work without close supervision To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload. As you'll need to travel in this role, having a car and full driving licence is essential. A DBS check will also be undertaken for the successful candidate. Apply today to be considered! Read the job description here:
May 08, 2026
Full time
We have an opportunity for an Income officer to join our Customer Accounts team in Bristol. This is a Part Time role working 22.5 hours per week , on a fixed term basis until June 2027. The starting salary is £19,459 - 23,108 depending on experience. Wednesday is the Teams day in the office, but we can be flexible with your working pattern between our working hours of 8.30am and 5.00pm. The role: As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings. Your responsibilities will include: Delivering a comprehensive rent & service charge collection service across the region Monitoring customer accounts for all tenures Managing end to end processes Engaging with external agencies including local authorities when needed Managing evictions To be successful in this role you'll need: Experience in income management or debt recovery/collection is advantageous, but not essential Knowledge and experience of either social housing, home ownership or the private rented sector Excellent customer service skills A working knowledge of welfare benefits To be a self-starter with a proactive approach and possess the ability to work without close supervision To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload. As you'll need to travel in this role, having a car and full driving licence is essential. A DBS check will also be undertaken for the successful candidate. Apply today to be considered! Read the job description here:
We have an opportunity for an Income Officer to join our Customer Accounts team at SNG. This role will cover the Newbury and Reading area, you'll be based form our Greenham Hub. This is a Permanent role, with a mix of working at home, with out customers and in the office. You'll need a full UK Drivers License and your own transport is essential. The Role: As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings. Your responsibilities will include: Delivering a comprehensive rent & service charge collection service across the region Monitoring customer accounts for all tenures Managing end to end processes Engaging with external agencies including local authorities when needed Managing evictions To be successful in this role you'll need: Experience in income management or debt recovery/collection Knowledge and experience of either social housing, home ownership or the private rented sector Excellent customer service skills A working knowledge of welfare benefits To be a self-starter with a proactive approach and possess the ability to work without close supervision To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload. You'll be visiting our customers so a full UK Drivers License and access to your own car is essential.
May 08, 2026
Full time
We have an opportunity for an Income Officer to join our Customer Accounts team at SNG. This role will cover the Newbury and Reading area, you'll be based form our Greenham Hub. This is a Permanent role, with a mix of working at home, with out customers and in the office. You'll need a full UK Drivers License and your own transport is essential. The Role: As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings. Your responsibilities will include: Delivering a comprehensive rent & service charge collection service across the region Monitoring customer accounts for all tenures Managing end to end processes Engaging with external agencies including local authorities when needed Managing evictions To be successful in this role you'll need: Experience in income management or debt recovery/collection Knowledge and experience of either social housing, home ownership or the private rented sector Excellent customer service skills A working knowledge of welfare benefits To be a self-starter with a proactive approach and possess the ability to work without close supervision To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload. You'll be visiting our customers so a full UK Drivers License and access to your own car is essential.
Can you deliver customer-centric welfare benefit advice and income maximisation? We have an opportunity for a Welfare Benefits Advisor to join our Customer Income Team in Bristol. This is a hybrid working role with a minimum of 2 days per week in the office The Role As a Welfare Benefits Advisor, you'll provide our customers with budgeting and welfare benefit advice. This will include completing Income and Expenditure statements , giving budgeting advice, benefit & grant applications, and signposting for additional support. You'll be working with both internal and external partners including Housing Benefit, Department of Works and Pensions and independent money, debt or legal advice services To be successful in this role you'll need: An up-to-date working knowledge of the benefits system Experience of supporting customers to complete statements and applications The ability to work with internal and external partners to achieve the best outcome for the customer Experience of supporting vulnerable customers with kindness and empathy Effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload. You'll need to travel in this role, so having a car and full driving licence is essential.
May 08, 2026
Full time
Can you deliver customer-centric welfare benefit advice and income maximisation? We have an opportunity for a Welfare Benefits Advisor to join our Customer Income Team in Bristol. This is a hybrid working role with a minimum of 2 days per week in the office The Role As a Welfare Benefits Advisor, you'll provide our customers with budgeting and welfare benefit advice. This will include completing Income and Expenditure statements , giving budgeting advice, benefit & grant applications, and signposting for additional support. You'll be working with both internal and external partners including Housing Benefit, Department of Works and Pensions and independent money, debt or legal advice services To be successful in this role you'll need: An up-to-date working knowledge of the benefits system Experience of supporting customers to complete statements and applications The ability to work with internal and external partners to achieve the best outcome for the customer Experience of supporting vulnerable customers with kindness and empathy Effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload. You'll need to travel in this role, so having a car and full driving licence is essential.