CSL Plasma Inc.
Liverpool, Lancashire
Manager, HR Operations Service Centre Greater EMEA page is loaded Manager, HR Operations Service Centre Greater EMEAlocations: Seqirus UK - Liverpooltime type: Full timeposted on: Posted Todayjob requisition id: R-263222As Manager, HR Service Centre; Greater EMEA, you will lead the day-to-day delivery of HR services across more than 20 countries from our Liverpool Service Centre. You will manage a multilingual Tier 1 team responsible for resolving employee and manager enquiries with accuracy, efficiency, and exceptional service, while transacting key activities across the full employee lifecycle from hire to exit within Workday and related systems.You will provide clear direction, coaching, and development to your team, driving performance through measurable objectives, continuous feedback, and a culture of accountability and collaboration. You will also oversee the effective use of Service Center technologies, lead process improvement and standardization efforts, and manage key projects to enhance service delivery and employee experience.Working closely with the Associate Director, HRSC Greater EMEA, you will define and monitor performance standards to ensure service levels, quality, and productivity consistently meet or exceed expectations. Your team will act as the central point of contact for employees and managers across the region, ensuring every interaction and transaction reflects CSL's values and commitment to superior performance.This role is Hybrid with 3 days a week on site is required at our Liverpool Site The Role: Lead day-to-day HR Service Centre operations for Tier 1 across more than 20 EMEA countries, ensuring accurate and timely support for employees, managers, and HR stakeholders throughout the full employment lifecycle (hire to retire). Coach, guide, and develop HR Operations Advisors, fostering a culture of continuous learning, collaboration, and service excellence. Partner closely with the Associate Director, HRSC Greater EMEA, to define priorities, allocate resources, and deliver against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Act as escalation point for complex or sensitive Tier 1 cases, ensuring they are resolved efficiently or transitioned appropriately to Tier 2 specialists, COEs, or vendors. Oversee and continuously improve end-to-end HR processes within the Service Center, identifying opportunities to streamline, automate, and digitize workflows using ServiceNow, Workday, and Power Automate. Support HR system transactions and data accuracy, including onboarding, job changes, personal data updates, and terminations within Workday and other platforms. Collaborate globally with HR Service Center leaders in EMEA, APAC and the Americas to ensure alignment, share best practices, and contribute to global initiatives. Build strong relationships with HR COEs, HRBPs, and vendors and other enabling functions to ensure effective service delivery and escalation management. Ensure high standards of communication, with all case documentation and employee correspondence recorded accurately and professionally in ServiceNow. Monitor and report on performance, analysing case trends, themes, and volume to drive proactive improvements and enhance employee experience. Champion knowledge management, supporting the creation and maintenance of high-quality knowledge articles. Lead or contribute to regional and global HR projects, ensuring operational readiness and successful adoption of new processes or systems. Perform quality checks and audits to ensure compliance, accuracy, and continuous improvement within Tier 1 activities. Provide hands-on support during peak activity periods to maintain service continuity and demonstrate collaborative leadership. Promote a culture of trust, ownership, and accountability, ensuring the HR Service Center delivers on its commitment to integrity, quality, and superior employee experience. Education CIPD Level 5 or above (or equivalent professional qualification) preferred. A bachelor's degree in human resources, or a related field is an advantage. Experience: Minimum 5 years' progressive experience in HR Operations or HR Shared Services, including at least 3 years of direct people management within a high-volume or multilingual environment. Experience supporting or managing HR operations across multiple EMEA countries, ensuring alignment with local legal and regulatory requirements. Proven track record leading Tier 1 service delivery across the full employee lifecycle including onboarding, job changes, benefits administration, data management, and separations with a strong focus on accuracy, compliance, and employee experience. Strong working knowledge of HR systems and tools; experience with Workday and ServiceNow is highly desirable. Demonstrated ability to coach, develop, and inspire team members through structured feedback, performance management, and capability building. Excellent communication skills; fluency in English required, with additional EMEA languages considered an advantage. Our Benefits CSL Seqirus is committed to attracting and retaining world-class employees who are valued for their contributions to achieving business objectives. Learn more about some of the you can participate in when you join CSL Seqirus. About CSL Seqirus is part of . As one of the largest influenza vaccine providers in the world, CSL Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. With state-of-the-art production facilities in the U.S., the U.K. and Australia, CSL Seqirus utilizes egg, cell and adjuvant technologies to offer a broad portfolio of differentiated influenza vaccines in more than 20 countries around the world. We want Seqirus to reflect the world around us At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more . Do work that matters at CSL Seqirus! Watch our 'On the Front Line' video to learn more about CSL Seqirus
Manager, HR Operations Service Centre Greater EMEA page is loaded Manager, HR Operations Service Centre Greater EMEAlocations: Seqirus UK - Liverpooltime type: Full timeposted on: Posted Todayjob requisition id: R-263222As Manager, HR Service Centre; Greater EMEA, you will lead the day-to-day delivery of HR services across more than 20 countries from our Liverpool Service Centre. You will manage a multilingual Tier 1 team responsible for resolving employee and manager enquiries with accuracy, efficiency, and exceptional service, while transacting key activities across the full employee lifecycle from hire to exit within Workday and related systems.You will provide clear direction, coaching, and development to your team, driving performance through measurable objectives, continuous feedback, and a culture of accountability and collaboration. You will also oversee the effective use of Service Center technologies, lead process improvement and standardization efforts, and manage key projects to enhance service delivery and employee experience.Working closely with the Associate Director, HRSC Greater EMEA, you will define and monitor performance standards to ensure service levels, quality, and productivity consistently meet or exceed expectations. Your team will act as the central point of contact for employees and managers across the region, ensuring every interaction and transaction reflects CSL's values and commitment to superior performance.This role is Hybrid with 3 days a week on site is required at our Liverpool Site The Role: Lead day-to-day HR Service Centre operations for Tier 1 across more than 20 EMEA countries, ensuring accurate and timely support for employees, managers, and HR stakeholders throughout the full employment lifecycle (hire to retire). Coach, guide, and develop HR Operations Advisors, fostering a culture of continuous learning, collaboration, and service excellence. Partner closely with the Associate Director, HRSC Greater EMEA, to define priorities, allocate resources, and deliver against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Act as escalation point for complex or sensitive Tier 1 cases, ensuring they are resolved efficiently or transitioned appropriately to Tier 2 specialists, COEs, or vendors. Oversee and continuously improve end-to-end HR processes within the Service Center, identifying opportunities to streamline, automate, and digitize workflows using ServiceNow, Workday, and Power Automate. Support HR system transactions and data accuracy, including onboarding, job changes, personal data updates, and terminations within Workday and other platforms. Collaborate globally with HR Service Center leaders in EMEA, APAC and the Americas to ensure alignment, share best practices, and contribute to global initiatives. Build strong relationships with HR COEs, HRBPs, and vendors and other enabling functions to ensure effective service delivery and escalation management. Ensure high standards of communication, with all case documentation and employee correspondence recorded accurately and professionally in ServiceNow. Monitor and report on performance, analysing case trends, themes, and volume to drive proactive improvements and enhance employee experience. Champion knowledge management, supporting the creation and maintenance of high-quality knowledge articles. Lead or contribute to regional and global HR projects, ensuring operational readiness and successful adoption of new processes or systems. Perform quality checks and audits to ensure compliance, accuracy, and continuous improvement within Tier 1 activities. Provide hands-on support during peak activity periods to maintain service continuity and demonstrate collaborative leadership. Promote a culture of trust, ownership, and accountability, ensuring the HR Service Center delivers on its commitment to integrity, quality, and superior employee experience. Education CIPD Level 5 or above (or equivalent professional qualification) preferred. A bachelor's degree in human resources, or a related field is an advantage. Experience: Minimum 5 years' progressive experience in HR Operations or HR Shared Services, including at least 3 years of direct people management within a high-volume or multilingual environment. Experience supporting or managing HR operations across multiple EMEA countries, ensuring alignment with local legal and regulatory requirements. Proven track record leading Tier 1 service delivery across the full employee lifecycle including onboarding, job changes, benefits administration, data management, and separations with a strong focus on accuracy, compliance, and employee experience. Strong working knowledge of HR systems and tools; experience with Workday and ServiceNow is highly desirable. Demonstrated ability to coach, develop, and inspire team members through structured feedback, performance management, and capability building. Excellent communication skills; fluency in English required, with additional EMEA languages considered an advantage. Our Benefits CSL Seqirus is committed to attracting and retaining world-class employees who are valued for their contributions to achieving business objectives. Learn more about some of the you can participate in when you join CSL Seqirus. About CSL Seqirus is part of . As one of the largest influenza vaccine providers in the world, CSL Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. With state-of-the-art production facilities in the U.S., the U.K. and Australia, CSL Seqirus utilizes egg, cell and adjuvant technologies to offer a broad portfolio of differentiated influenza vaccines in more than 20 countries around the world. We want Seqirus to reflect the world around us At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more . Do work that matters at CSL Seqirus! Watch our 'On the Front Line' video to learn more about CSL Seqirus
CSL Plasma Inc.
Maidenhead, Berkshire
EMEA Regional Lead Real Estate & Workplace solutions page is loaded EMEA Regional Lead Real Estate & Workplace solutionslocations: EMEA, GB, Berkshire, Maidenhead, CSL Behringtime type: Full timeposted on: Offerta pubblicata oggijob requisition id: R-260179This position will be responsible for Workplace, Real Estate, and Integrated Facilities Management of CSL's EMEA portfolio, including strategic real estate planning, workplace solutions, including bringing industry best practices in innovative workplace solutions and project delivery. The EMEA Regional Lead WREF operates as a true partner to business leaders, finance, HR, IT, PR, Procurement, and other functional areas supporting both business and site needs. As part of a functional leadership team, this position will participate in developing global workplace, real estate and IFM processes, guidelines and solutions with a developing global function. This position will also partner and support the same delivery in the APAC, subject to workload and demand. The individual needs to possess work ethic qualities including sense of urgency, bias for action, attention to detail and be comfortable operating in both the strategic and tactical levels, simultaneously acting as a leader, internal ambassador, educator, analyst, solutions architect, and implementer.This position reports to the Global Head of WREF Main Responsibilities:- Real Estate Partners with external Real Estate Partners to drive solutions and manage portfolio pipeline and projects Serve as a strategic advisor to the Global Head of WREF, helping to align the organization with corporate goals and drive continuous improvement Build and maintain relationships with all appropriate internal business stakeholders to ensure the real estate portfolio in the EMEA aligns with the needs of the business. Ensure alignment with the Global RE program yet allowing for regional and site influences. Provide CSL Regional Leadership with wholistic strategic real estate solutions including but not limited to: location advisory, employee commute and demographics studies, market options comparison analyses, financial assessment, industry best practices, metrics, and compile into business cases along with socialization for decision making. Then leading the project management through Day One occupancy and operations thereafter Other common responsibilities include researching and discussing property maintenance costs and possible renovations, networking with local businesses, negotiating between buyers and sellers, overseeing property inspections, review of leases and contracts, and facilitating final transactions. Align and support the management of the Global Real Estate portfolio and software tracking mechanisms. Maintain SLAs, KPIs and processes to ensure that financial milestones, contractual obligations, compliance requirements and milestone liabilities associated with third party service contracts are appropriately managed. Partner with the Global Head of WREF in developing key operational frameworks, governance structures, and strategic priorities that will drive the success of the Global Real Estate function. Workplace Solutions and Strategy Collaborate with internal CSL clients and organizations to provide solutions that produce meaningful change promoting innovation and collaboration within the work environment. Ensure alignment with the Global workplace strategies yet allowing for regional and site influences. Working closely with the global and change committees as well as HR, the Regional Lead develops solutions that aim to align the work environment and work practices with organizational business goals and objectives at the site, campus and portfolio levels. Solutions can be inclusive of the "business case for change" and the development and roll out of change management programs. The Regional Lead should be well versed with working experience in the areas of occupancy planning, design, functional program and workplace standards and metrics development incorporating both traditional and alternative workplace strategies. Direct responsibility for Regional IFM Facilities Delivery Build and maintain relationships with all internal stakeholders to ensure the service delivery performance of the Facility IFM Services exceeds expectations. Collaborate with and act as a point of contact for global functional leaders across Sourcing/ Procurement, Quality, Legal. EHS, Finance, Business Unit Leads etc. Supervise the site IFM Lead and Facilities Coordinator to drive, relationships, budget, and planning. Be the escalation point for issues with relation to contractors and vendors and secure resolution. Monitor contractual changes, provide guidance on the implementation of any required changes, and proactively integrate new requirements into compliance programs. Consults on Facilities budget. Oversee and manage finances, ensuring cost-effectiveness and forecasting. Balance risk and compliance needs with business strategies to guide decisions for related Facilities requests. Ensure adherence to pertinent regulatory requirements and to departmental policies, practices, and procedures SOPs, safety procedures, etc Ensure delivery of value realization and monitor overall performance against developed SLAs, KPIs and metrics. Utilizing an SRM (Supplier Relationship Management) approach, manage category IFM supplier contracts, relationships, for the EMEA portfolio. Be the escalation point for issues with relation to contractors and vendors and secure resolution. Interact and influence various site GMs and Facilities leads to establish and drive an appropriate ongoing IFM Committee/Forum. Ensure alignment with the Global IFM program yet allowing for regional and site requirements. Monitor contractual changes, provide guidance on the implementation of any required changes, and proactively integrate new requirements into compliance programs. Develop, implement, and support operational plans and share best practices as it relates to policies, processes, and governance. Identify common operational and business needs across sites, and work to address them through the global program. Identify the areas of IFM service delivery for which compliance is required. Ensure delivery of value realization and monitor overall performance against developed KPIs and metrics. Maintain KPI's and processes to ensure that financial milestones, contractual obligations, compliance requirements and milestone liabilities associated with third party service contracts are appropriately managed. Qualifications Skills and Experience Bachelor's degree required, master's degree preferred. Professional Certification(s) preferred. English proficiency required. Proven experience in delivery of Workplace, Real Estate and Facilities Services Proven experience leading complex teams with diverse direct reports and stakeholders Ability to toggle between being strategic while delivering tactically Experience in service delivery in various site environments (i.e. Manufacturing, Office, Labs) Demonstrated knowledge of compliance requirements of assigned specific contractual relationships. Ability to define problems, collect data, establish facts, solve problems, make recommendations, and draw valid conclusions in a timely and accurate manner. Strong communication skills, oral and written. Sound judgment and reasoning skills Ability to prioritize and successfully manage multiple projects/deadlines simultaneously. Strong knowledge of MS Office applicationsCompetencies Strong Leadership Skills. Drive for results. Functional/technical skills related to the process or functional area. Customer focus Problem solving Priority setting Business acumen Proficiency in technology solutions and tools and integrating into strong presentation skills Cultural awareness
EMEA Regional Lead Real Estate & Workplace solutions page is loaded EMEA Regional Lead Real Estate & Workplace solutionslocations: EMEA, GB, Berkshire, Maidenhead, CSL Behringtime type: Full timeposted on: Offerta pubblicata oggijob requisition id: R-260179This position will be responsible for Workplace, Real Estate, and Integrated Facilities Management of CSL's EMEA portfolio, including strategic real estate planning, workplace solutions, including bringing industry best practices in innovative workplace solutions and project delivery. The EMEA Regional Lead WREF operates as a true partner to business leaders, finance, HR, IT, PR, Procurement, and other functional areas supporting both business and site needs. As part of a functional leadership team, this position will participate in developing global workplace, real estate and IFM processes, guidelines and solutions with a developing global function. This position will also partner and support the same delivery in the APAC, subject to workload and demand. The individual needs to possess work ethic qualities including sense of urgency, bias for action, attention to detail and be comfortable operating in both the strategic and tactical levels, simultaneously acting as a leader, internal ambassador, educator, analyst, solutions architect, and implementer.This position reports to the Global Head of WREF Main Responsibilities:- Real Estate Partners with external Real Estate Partners to drive solutions and manage portfolio pipeline and projects Serve as a strategic advisor to the Global Head of WREF, helping to align the organization with corporate goals and drive continuous improvement Build and maintain relationships with all appropriate internal business stakeholders to ensure the real estate portfolio in the EMEA aligns with the needs of the business. Ensure alignment with the Global RE program yet allowing for regional and site influences. Provide CSL Regional Leadership with wholistic strategic real estate solutions including but not limited to: location advisory, employee commute and demographics studies, market options comparison analyses, financial assessment, industry best practices, metrics, and compile into business cases along with socialization for decision making. Then leading the project management through Day One occupancy and operations thereafter Other common responsibilities include researching and discussing property maintenance costs and possible renovations, networking with local businesses, negotiating between buyers and sellers, overseeing property inspections, review of leases and contracts, and facilitating final transactions. Align and support the management of the Global Real Estate portfolio and software tracking mechanisms. Maintain SLAs, KPIs and processes to ensure that financial milestones, contractual obligations, compliance requirements and milestone liabilities associated with third party service contracts are appropriately managed. Partner with the Global Head of WREF in developing key operational frameworks, governance structures, and strategic priorities that will drive the success of the Global Real Estate function. Workplace Solutions and Strategy Collaborate with internal CSL clients and organizations to provide solutions that produce meaningful change promoting innovation and collaboration within the work environment. Ensure alignment with the Global workplace strategies yet allowing for regional and site influences. Working closely with the global and change committees as well as HR, the Regional Lead develops solutions that aim to align the work environment and work practices with organizational business goals and objectives at the site, campus and portfolio levels. Solutions can be inclusive of the "business case for change" and the development and roll out of change management programs. The Regional Lead should be well versed with working experience in the areas of occupancy planning, design, functional program and workplace standards and metrics development incorporating both traditional and alternative workplace strategies. Direct responsibility for Regional IFM Facilities Delivery Build and maintain relationships with all internal stakeholders to ensure the service delivery performance of the Facility IFM Services exceeds expectations. Collaborate with and act as a point of contact for global functional leaders across Sourcing/ Procurement, Quality, Legal. EHS, Finance, Business Unit Leads etc. Supervise the site IFM Lead and Facilities Coordinator to drive, relationships, budget, and planning. Be the escalation point for issues with relation to contractors and vendors and secure resolution. Monitor contractual changes, provide guidance on the implementation of any required changes, and proactively integrate new requirements into compliance programs. Consults on Facilities budget. Oversee and manage finances, ensuring cost-effectiveness and forecasting. Balance risk and compliance needs with business strategies to guide decisions for related Facilities requests. Ensure adherence to pertinent regulatory requirements and to departmental policies, practices, and procedures SOPs, safety procedures, etc Ensure delivery of value realization and monitor overall performance against developed SLAs, KPIs and metrics. Utilizing an SRM (Supplier Relationship Management) approach, manage category IFM supplier contracts, relationships, for the EMEA portfolio. Be the escalation point for issues with relation to contractors and vendors and secure resolution. Interact and influence various site GMs and Facilities leads to establish and drive an appropriate ongoing IFM Committee/Forum. Ensure alignment with the Global IFM program yet allowing for regional and site requirements. Monitor contractual changes, provide guidance on the implementation of any required changes, and proactively integrate new requirements into compliance programs. Develop, implement, and support operational plans and share best practices as it relates to policies, processes, and governance. Identify common operational and business needs across sites, and work to address them through the global program. Identify the areas of IFM service delivery for which compliance is required. Ensure delivery of value realization and monitor overall performance against developed KPIs and metrics. Maintain KPI's and processes to ensure that financial milestones, contractual obligations, compliance requirements and milestone liabilities associated with third party service contracts are appropriately managed. Qualifications Skills and Experience Bachelor's degree required, master's degree preferred. Professional Certification(s) preferred. English proficiency required. Proven experience in delivery of Workplace, Real Estate and Facilities Services Proven experience leading complex teams with diverse direct reports and stakeholders Ability to toggle between being strategic while delivering tactically Experience in service delivery in various site environments (i.e. Manufacturing, Office, Labs) Demonstrated knowledge of compliance requirements of assigned specific contractual relationships. Ability to define problems, collect data, establish facts, solve problems, make recommendations, and draw valid conclusions in a timely and accurate manner. Strong communication skills, oral and written. Sound judgment and reasoning skills Ability to prioritize and successfully manage multiple projects/deadlines simultaneously. Strong knowledge of MS Office applicationsCompetencies Strong Leadership Skills. Drive for results. Functional/technical skills related to the process or functional area. Customer focus Problem solving Priority setting Business acumen Proficiency in technology solutions and tools and integrating into strong presentation skills Cultural awareness