A logistics company in Slough seeks a competent HGV Driver Team Leader. This role involves managing a team of drivers, ensuring safe transportation of goods, and assisting with operational duties. Candidates must possess strong leadership skills, a valid HGV licence, and experience in logistics management. The position offers a salary of £15.25 per hour with additional benefits such as subsidised gym memberships and employee assistance programs.
Jan 09, 2026
Full time
A logistics company in Slough seeks a competent HGV Driver Team Leader. This role involves managing a team of drivers, ensuring safe transportation of goods, and assisting with operational duties. Candidates must possess strong leadership skills, a valid HGV licence, and experience in logistics management. The position offers a salary of £15.25 per hour with additional benefits such as subsidised gym memberships and employee assistance programs.
Pinewood.AI is looking for an Associate Product Manager to join our Product Team, specialising in OEM integrations This is an exciting opportunity for someone who enjoys working at the intersection of technology, data, and business, and who is keen to grow their product management career within a high-performing SaaS environment. You'll work closely with experienced OEM Product Managers and cross-functional teams to help define, shape, and deliver integration capabilities that connect manufacturers, retailers, and Pinewood.AI's Automotive Intelligence Platform. Supporting the development of reliable, scalable, and well-documented integrations, you'll help translate complex technical and data requirements into clear, actionable product outcomes. This is a hands-on role spanning the full product lifecycle, from discovery and requirements gathering through to delivery, release, and continuous improvement. You'll collaborate closely with Architects, Developers, Delivery Managers, and Commercial teams, as well as OEM partners, helping ensure integrations are delivered with clarity, quality, and measurable value. Key Responsibilities Support the definition and execution of product strategy for OEM integrations within the Pinewood.AI platform. Work closely with the OEM Product Managers to shape integration enhancements aligned with business goals, customer needs, and partner requirements. Contribute to roadmap development and backlog prioritisation, defining clear outcomes and success measures. Gather, analyse, and document technical requirements, user stories, and acceptance criteria for integration-focused features. Translate complex technical concepts into clear specifications for both technical and non-technical stakeholders. Create and maintain clear process flows, sequence diagrams, and data-mapping documentation to support development and delivery. Collaborate closely with developers and architects to understand technical constraints, opportunities, and integration patterns. Identify dependencies, risks, and potential data or integration challenges early, supporting proactive resolution. Support stakeholder engagement with OEM partners, helping to manage expectations and ensure shared understanding. Build strong working relationships across product, delivery, commercial, and technical teams, contributing to a culture of continuous improvement. Requirements Experience working as a Product Owner, Business Analyst, Associate Product Manager, or similar role within a SaaS or software delivery environment. Strong understanding of software development and product lifecycles. Familiarity with Agile delivery frameworks and tools such as Scrum, Kanban, Jira, or similar. Solid understanding of API and integration fundamentals, including RESTful APIs, webhooks, and data formats such as JSON and XML. Ability to read and interpret API documentation and technical specifications. Exposure to authentication protocols such as OAuth 2.0, API keys, or certificate-based authentication (desirable). Strong analytical and problem-solving skills, with excellent attention to detail. Excellent written and verbal communication skills, with the ability to simplify complex technical concepts. Experience working collaboratively across technical and non-technical teams. Ability to adapt quickly, learn new systems, and work confidently in areas of ambiguity. Benefits Competitive salary based on experience Bonus scheme Share scheme Hybrid working 25 days holiday plus all UK bank holidays 4x life assurance Enhanced family-friendly leave - 5 months' full pay for maternity or adoption, plus 2 weeks' fully paid paternity/adoption leave and an extra 2 weeks to use as paid annual leave within 24 months of birth or adoption Employee Assistance Programme (EAP) - free, confidential 24/7 support for you and your immediate family (including counselling, legal & financial advice, and wellbeing resources) Ongoing training & professional development Free onsite gym (Birmingham) Cycle to Work scheme - save up to 40% on bikes and accessories through salary sacrifice Eyecare vouchers - free eye test and contribution towards prescription glasses Regular social events Employee recognition and awards Why Join Us? At Pinewood.AI, you'll be part of a collaborative and growing product organisation shaping the future of automotive retail technology. You'll gain hands on exposure to complex OEM integrations, working closely with experienced Product Managers, architects, and engineers who are passionate about building reliable, scalable platforms. This role offers an excellent opportunity to deepen your technical understanding while building strong foundations in modern product management. As Pinewood.AI continues to grow, you'll have clear opportunities to expand your skills, responsibilities, and impact within a supportive, forward thinking technology business. About Us Our story began more than 20 years ago, but right from the start it has been rooted in the specific needs of the automotive industry. As automotive professionals and technologists, we wanted to build practical technology solutions that were designed around how automotive businesses work, recognising what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business. Pinewood's cloud based secure end to end ecosystem unlocks the value of every customer. Our vision is to be the full service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily.
Jan 09, 2026
Full time
Pinewood.AI is looking for an Associate Product Manager to join our Product Team, specialising in OEM integrations This is an exciting opportunity for someone who enjoys working at the intersection of technology, data, and business, and who is keen to grow their product management career within a high-performing SaaS environment. You'll work closely with experienced OEM Product Managers and cross-functional teams to help define, shape, and deliver integration capabilities that connect manufacturers, retailers, and Pinewood.AI's Automotive Intelligence Platform. Supporting the development of reliable, scalable, and well-documented integrations, you'll help translate complex technical and data requirements into clear, actionable product outcomes. This is a hands-on role spanning the full product lifecycle, from discovery and requirements gathering through to delivery, release, and continuous improvement. You'll collaborate closely with Architects, Developers, Delivery Managers, and Commercial teams, as well as OEM partners, helping ensure integrations are delivered with clarity, quality, and measurable value. Key Responsibilities Support the definition and execution of product strategy for OEM integrations within the Pinewood.AI platform. Work closely with the OEM Product Managers to shape integration enhancements aligned with business goals, customer needs, and partner requirements. Contribute to roadmap development and backlog prioritisation, defining clear outcomes and success measures. Gather, analyse, and document technical requirements, user stories, and acceptance criteria for integration-focused features. Translate complex technical concepts into clear specifications for both technical and non-technical stakeholders. Create and maintain clear process flows, sequence diagrams, and data-mapping documentation to support development and delivery. Collaborate closely with developers and architects to understand technical constraints, opportunities, and integration patterns. Identify dependencies, risks, and potential data or integration challenges early, supporting proactive resolution. Support stakeholder engagement with OEM partners, helping to manage expectations and ensure shared understanding. Build strong working relationships across product, delivery, commercial, and technical teams, contributing to a culture of continuous improvement. Requirements Experience working as a Product Owner, Business Analyst, Associate Product Manager, or similar role within a SaaS or software delivery environment. Strong understanding of software development and product lifecycles. Familiarity with Agile delivery frameworks and tools such as Scrum, Kanban, Jira, or similar. Solid understanding of API and integration fundamentals, including RESTful APIs, webhooks, and data formats such as JSON and XML. Ability to read and interpret API documentation and technical specifications. Exposure to authentication protocols such as OAuth 2.0, API keys, or certificate-based authentication (desirable). Strong analytical and problem-solving skills, with excellent attention to detail. Excellent written and verbal communication skills, with the ability to simplify complex technical concepts. Experience working collaboratively across technical and non-technical teams. Ability to adapt quickly, learn new systems, and work confidently in areas of ambiguity. Benefits Competitive salary based on experience Bonus scheme Share scheme Hybrid working 25 days holiday plus all UK bank holidays 4x life assurance Enhanced family-friendly leave - 5 months' full pay for maternity or adoption, plus 2 weeks' fully paid paternity/adoption leave and an extra 2 weeks to use as paid annual leave within 24 months of birth or adoption Employee Assistance Programme (EAP) - free, confidential 24/7 support for you and your immediate family (including counselling, legal & financial advice, and wellbeing resources) Ongoing training & professional development Free onsite gym (Birmingham) Cycle to Work scheme - save up to 40% on bikes and accessories through salary sacrifice Eyecare vouchers - free eye test and contribution towards prescription glasses Regular social events Employee recognition and awards Why Join Us? At Pinewood.AI, you'll be part of a collaborative and growing product organisation shaping the future of automotive retail technology. You'll gain hands on exposure to complex OEM integrations, working closely with experienced Product Managers, architects, and engineers who are passionate about building reliable, scalable platforms. This role offers an excellent opportunity to deepen your technical understanding while building strong foundations in modern product management. As Pinewood.AI continues to grow, you'll have clear opportunities to expand your skills, responsibilities, and impact within a supportive, forward thinking technology business. About Us Our story began more than 20 years ago, but right from the start it has been rooted in the specific needs of the automotive industry. As automotive professionals and technologists, we wanted to build practical technology solutions that were designed around how automotive businesses work, recognising what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business. Pinewood's cloud based secure end to end ecosystem unlocks the value of every customer. Our vision is to be the full service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily.
JOB TITLE: Head of Procurement & Supply Chain Strategy LOCATION: Aylesford, Kent WORKING HOURS: 8am - 4.30pm A bit about the role Are you a commercially savvy and strategically driven leader ready to make a big impact? We're looking for someone to take the lead in shaping and advancing our Supply Chain and Customer Service functions. In this high-profile role, you'll be responsible for creating and executing a forward-thinking strategy that delivers commercial value, builds resilience, and drives efficiency across our business and the wider Group. We're seeking someone with a strong commercial mindset and a hands on approach. You'll play a crucial role in optimising our end to end supply chain while enhancing every stage of the customer experience. Some of your responsibilities Develop and lead a long-term, group-wide procurement strategy aligned to mid long-term business goals. Work closely with the COO to forecast and anticipate business needs and ensure the supply chain is future ready, resilient, and aligned with strategic objectives. Work collaboratively across cross functional stakeholders within the Operations, Finance, Product, Executive teams to understand business needs and drive procurement excellence. Drive supplier innovation, risk mitigation, and sustainability across the supply chain. Lead sourcing strategy and supplier evaluation processes, ensuring optimal cost, quality, service, and compliance. Manage and challenge suppliers to deliver the required standards and measure their performance against agreed objectives / SLA's, putting in place corrective actions as necessary. Analyse current and future products to identify supply chain options accordingly in advance of product launch so alleviate any delays in product launch and identify any cost savings. Build strong and long-lasting supplier relationships through regular interaction and onsite in person visits with key contacts. Negotiate high-value, complex contracts and commercial agreements. Conduct thorough audits and risk assessments as required for suppliers to ensure regulatory compliance and mitigate any supply chain risk as far as possible. Establish and maintain robust procurement governance, policies, and ethical standards. Analyse and leverage procurement data and insights to drive cost saving, performance monitoring, and continuous improvement. Actively manage NPS scores. Any other reasonable adhoc duties as necessary for the proper fulfilment of the role. Leadership Driving the department to meeting and exceeding set goals. Overseeing the direction of day-to-day activities of the team in close collaboration with the team leader. Utilising your unique expertise and skills to empower the team, evenly distributing knowledge to aid individual and team confidence, growth and development. Motivating the team to achieve business goals. Developing and implementing a timeline to achieve targets. Working with team leaders to monitor productivity and output. Regularly assessing capacity of the team and ensuring resources are in place and planned for forecasted pipeline projects. Coordinating and delegating tasks to team leaders and members. Identifying areas of training needed for individual team members to maximise their potential. Conducting regular one to ones and annual appraisals with direct reports. Contributing to the growth and development of the company through a successful, high performing team. Creating a vibrant and collaborative working environment that inspires the team. Qualifications FCIPS or MCIPS Level 5 or above. Proven experience in a senior, strategic procurement function in a mid-sized or growth business. Deep understanding of the full procurement lifecycle: sourcing, contracting, purchasing, supplier management, and risk mitigation. Familiarity with procurement technology and reporting tools. Ideally a strong background in FMCG or manufacturing. Willingness and ability to travel within the UK and internationally on a regular basis. Strong negotiation, analytical, and stakeholder management skills. Commercial thinker with a track record of instigating and driving cost reduction across purchases. Naturally proactive and solutions-oriented; always looking for opportunities to improve. Strong relationship builder who can influence and collaborate across all levels. Strategic thinker with the ability to balance short-term wins with long-term goals. Driven by results, hungry to deliver cost savings and operational efficiencies. Responsive, able to work in a very fast paced, agile environment. Excellent people leadership skills. A confident, rational and practical decision maker. Able to challenge constructively. Flexible and adaptable with the ability to manage operational business change within a fast paced, rapidly expanding company. Persistent and determined when it comes to securing better supplier terms and unlocking value. Positive, can do attitude with a passion for driving change and making an impact. Self motivated and organised with excellent attention to detail and can do attitude. Excellent written and verbal communication skills. You embody our company people values: Teamwork - Collaborate effectively with humility, appreciating and integrating individual skills and perspectives to achieve collective goals. Committed - Dedicate yourself fully to your role, going above and beyond with self motivation and loyalty to achieve individual, team, and company goals. Ownership - Take full responsibility for your work, performance, and conduct, acting with integrity, staying organised, and learning from feedback and mistakes. Positive - Approach tasks with optimism and innovation, viewing challenges as opportunities, and bringing energy and enthusiasm to inspire and motivate others. Responsive - React quickly and effectively to needs and feedback, prioritising tasks with urgency, embracing change, and maintaining a proactive approach. Why work for us Pineapple is a leader in designing and manufacturing innovative furniture solutions for challenging environments. A family run company started in 1975, Pineapple is now a global business with headquarters in Kent (UK) and offices in France, Germany and the USA. Pineapple still runs by its original ethos of creating mindfully designed furniture that not only works effortlessly and looks great but also helps foster a calm and supportive environment. Join Pineapple and be part of a team that is dedicated to making a difference through quality, innovation, sustainability and exceptional customer care. What we offer you We were proudly featured in The Sunday Times as one of the Best Places to Work 2024 & 2025 Competitive pay Pension scheme A Healthcare Cash Plan - You can claim for medical expenses, dental or optical services, as well as access to 100s of deals and discounts 23 days annual leave + UK bank holidays An extra day's leave for your birthday All new starters, we'll plant a tree in your honour. We currently have trees planted in the UK, Tanzania, Uganda, Kenya, and Madagascar Sustainability focused - We're committed to reducing our environmental impact through low carbon operations, renewable energy, and recycled materials Regular team socials and events, including summer and Christmas parties. As well as football and netball teams, and other ad hoc events Monthly pizza Friday Enjoy free fruit, snacks, hot drinks, and cold beverages Employee referrals bonus scheme Access to our Learning & Development platform, offering a wide range of online courses, certifications, and professional development tools to support your career growth and skill enhancement High quality office environment Free onsite parking / within walking distance from the train station We are an equal opportunities employer. We welcome applications from all suitably qualified persons. Agencies we know where you are if we need any support, thank you for your interest in working with Pineapple.
Jan 09, 2026
Full time
JOB TITLE: Head of Procurement & Supply Chain Strategy LOCATION: Aylesford, Kent WORKING HOURS: 8am - 4.30pm A bit about the role Are you a commercially savvy and strategically driven leader ready to make a big impact? We're looking for someone to take the lead in shaping and advancing our Supply Chain and Customer Service functions. In this high-profile role, you'll be responsible for creating and executing a forward-thinking strategy that delivers commercial value, builds resilience, and drives efficiency across our business and the wider Group. We're seeking someone with a strong commercial mindset and a hands on approach. You'll play a crucial role in optimising our end to end supply chain while enhancing every stage of the customer experience. Some of your responsibilities Develop and lead a long-term, group-wide procurement strategy aligned to mid long-term business goals. Work closely with the COO to forecast and anticipate business needs and ensure the supply chain is future ready, resilient, and aligned with strategic objectives. Work collaboratively across cross functional stakeholders within the Operations, Finance, Product, Executive teams to understand business needs and drive procurement excellence. Drive supplier innovation, risk mitigation, and sustainability across the supply chain. Lead sourcing strategy and supplier evaluation processes, ensuring optimal cost, quality, service, and compliance. Manage and challenge suppliers to deliver the required standards and measure their performance against agreed objectives / SLA's, putting in place corrective actions as necessary. Analyse current and future products to identify supply chain options accordingly in advance of product launch so alleviate any delays in product launch and identify any cost savings. Build strong and long-lasting supplier relationships through regular interaction and onsite in person visits with key contacts. Negotiate high-value, complex contracts and commercial agreements. Conduct thorough audits and risk assessments as required for suppliers to ensure regulatory compliance and mitigate any supply chain risk as far as possible. Establish and maintain robust procurement governance, policies, and ethical standards. Analyse and leverage procurement data and insights to drive cost saving, performance monitoring, and continuous improvement. Actively manage NPS scores. Any other reasonable adhoc duties as necessary for the proper fulfilment of the role. Leadership Driving the department to meeting and exceeding set goals. Overseeing the direction of day-to-day activities of the team in close collaboration with the team leader. Utilising your unique expertise and skills to empower the team, evenly distributing knowledge to aid individual and team confidence, growth and development. Motivating the team to achieve business goals. Developing and implementing a timeline to achieve targets. Working with team leaders to monitor productivity and output. Regularly assessing capacity of the team and ensuring resources are in place and planned for forecasted pipeline projects. Coordinating and delegating tasks to team leaders and members. Identifying areas of training needed for individual team members to maximise their potential. Conducting regular one to ones and annual appraisals with direct reports. Contributing to the growth and development of the company through a successful, high performing team. Creating a vibrant and collaborative working environment that inspires the team. Qualifications FCIPS or MCIPS Level 5 or above. Proven experience in a senior, strategic procurement function in a mid-sized or growth business. Deep understanding of the full procurement lifecycle: sourcing, contracting, purchasing, supplier management, and risk mitigation. Familiarity with procurement technology and reporting tools. Ideally a strong background in FMCG or manufacturing. Willingness and ability to travel within the UK and internationally on a regular basis. Strong negotiation, analytical, and stakeholder management skills. Commercial thinker with a track record of instigating and driving cost reduction across purchases. Naturally proactive and solutions-oriented; always looking for opportunities to improve. Strong relationship builder who can influence and collaborate across all levels. Strategic thinker with the ability to balance short-term wins with long-term goals. Driven by results, hungry to deliver cost savings and operational efficiencies. Responsive, able to work in a very fast paced, agile environment. Excellent people leadership skills. A confident, rational and practical decision maker. Able to challenge constructively. Flexible and adaptable with the ability to manage operational business change within a fast paced, rapidly expanding company. Persistent and determined when it comes to securing better supplier terms and unlocking value. Positive, can do attitude with a passion for driving change and making an impact. Self motivated and organised with excellent attention to detail and can do attitude. Excellent written and verbal communication skills. You embody our company people values: Teamwork - Collaborate effectively with humility, appreciating and integrating individual skills and perspectives to achieve collective goals. Committed - Dedicate yourself fully to your role, going above and beyond with self motivation and loyalty to achieve individual, team, and company goals. Ownership - Take full responsibility for your work, performance, and conduct, acting with integrity, staying organised, and learning from feedback and mistakes. Positive - Approach tasks with optimism and innovation, viewing challenges as opportunities, and bringing energy and enthusiasm to inspire and motivate others. Responsive - React quickly and effectively to needs and feedback, prioritising tasks with urgency, embracing change, and maintaining a proactive approach. Why work for us Pineapple is a leader in designing and manufacturing innovative furniture solutions for challenging environments. A family run company started in 1975, Pineapple is now a global business with headquarters in Kent (UK) and offices in France, Germany and the USA. Pineapple still runs by its original ethos of creating mindfully designed furniture that not only works effortlessly and looks great but also helps foster a calm and supportive environment. Join Pineapple and be part of a team that is dedicated to making a difference through quality, innovation, sustainability and exceptional customer care. What we offer you We were proudly featured in The Sunday Times as one of the Best Places to Work 2024 & 2025 Competitive pay Pension scheme A Healthcare Cash Plan - You can claim for medical expenses, dental or optical services, as well as access to 100s of deals and discounts 23 days annual leave + UK bank holidays An extra day's leave for your birthday All new starters, we'll plant a tree in your honour. We currently have trees planted in the UK, Tanzania, Uganda, Kenya, and Madagascar Sustainability focused - We're committed to reducing our environmental impact through low carbon operations, renewable energy, and recycled materials Regular team socials and events, including summer and Christmas parties. As well as football and netball teams, and other ad hoc events Monthly pizza Friday Enjoy free fruit, snacks, hot drinks, and cold beverages Employee referrals bonus scheme Access to our Learning & Development platform, offering a wide range of online courses, certifications, and professional development tools to support your career growth and skill enhancement High quality office environment Free onsite parking / within walking distance from the train station We are an equal opportunities employer. We welcome applications from all suitably qualified persons. Agencies we know where you are if we need any support, thank you for your interest in working with Pineapple.
We're looking for a Customer Support Engineer to be involved with supporting customers through investigation and modifications of OpenWorks products. We're looking for a technically curious and creative individual to support customers through fault investigation and rectification of the OpenWorks products that are in service with them. As a Customer Support Engineer, you'll be hands-on with investigation of mechanical / electrical faults and issues on customer-owned equipment both in the factory and at customer sites across the world as a Field Service Representative. OpenWorks is a rapidly growing business operating globally with a passion for exceptional engineering and building on a legacy of defence innovation in the North East of England. Our products provide ultra-high performance, real-time detection, tracking, identification and targeting of dynamic aerial threats. They have been deployed internationally to protect high profile military and civilian assets, and contribute towards the defeat of nuisance, misguided and maliciously deployed drones during operations. We are very proud to have supported a wide range of law enforcement and military operators, protecting many of the most high profile sites and individuals around the world. The amazing things we do are only possible because of a dedicated and passionate team. Why You'll Love Working With Us Join a high-energy, collaborative team based in the beautiful Northumberland countryside - where great ideas thrive, challenges are embraced, and people genuinely love what they do. Here's what our benefits have to offer: Competitive remuneration package, with performance-related bonuses and clear progression opportunities. 25 days' holiday + public holidays, with long-service rewards and the option to buy up to 5 additional days. Free breakfast and freshly cooked lunches every day, courtesy of Chef Mark and his team. Private healthcare through Aviva, keeping you feeling your best. Life assurance for peace of mind for you and your loved ones. Salary sacrifice schemes - including EV car and Cycle to Work options for easy, sustainable travel. Paid team socials - from quiz nights and football to board games and more; we love to have fun together. Pension plan with up to 4% employer-matched contributions to help you plan for the future. A culture that empowers - we enable change, encourage challenge, and celebrate personal growth. What you'll be doing: Troubleshoot and resolve mechanical / electrical problems across our range of high-precision systems Collaborate with engineering teams to refine repair processes and creatively resolve technical challenges Plan and execute remote repair activity at customer sites around the world Investigate and diagnose issues encountered by customers in real time Collaborate with internal teams to resolve complex technical challenges Contribute to improving support processes and customer experience What we're looking for: Background in electrical / mechanical repair including hands on experience of building and testing electro-optical, opto-mechanical or complex electro-mechanical assemblies Excellent problem-solving skills with a methodical and analytical approach Ability to interpret complex technical documentation and engineering drawings Familiarity with the use of electrical and mechanical test equipment Strong attention to detail, dexterity and commitment to exceptional quality Accept that things sometimes go wrong, be resilient and embrace change Creative mindset to spot opportunities for product improvement Clear and effective communicator Willingness to travel overseas for short customer support trips What you'll get: As a small, fast growing company (with over 70 people which is continually expanding), we offer the opportunity for a professional to have autonomy and responsibility. You'll directly see the impact of your efforts. More about us: Vision Help protect the territory and airspace of NATO countries and their allies. Mission Be a world-leading provider of autonomous technology for Surveillance applications and Defence Values Be a Good Egg: Earn respect, have mutual trust and be honest Do cool stuff: We develop cool tech with an awesome team, and we get stuff done Be empowered: We are autonomous, reliable and take personal responsibility We are one team: Look out for each other and the team Things go wrong: Fail fast, learn and move on Have fun: We're doing amazing things with passionate people We encourage you to apply as soon as possible as we may close the role early due to high volumes of applications. Applicants must have the right to work in the UK, as we are not able to provide visa sponsorship.
Jan 01, 2026
Full time
We're looking for a Customer Support Engineer to be involved with supporting customers through investigation and modifications of OpenWorks products. We're looking for a technically curious and creative individual to support customers through fault investigation and rectification of the OpenWorks products that are in service with them. As a Customer Support Engineer, you'll be hands-on with investigation of mechanical / electrical faults and issues on customer-owned equipment both in the factory and at customer sites across the world as a Field Service Representative. OpenWorks is a rapidly growing business operating globally with a passion for exceptional engineering and building on a legacy of defence innovation in the North East of England. Our products provide ultra-high performance, real-time detection, tracking, identification and targeting of dynamic aerial threats. They have been deployed internationally to protect high profile military and civilian assets, and contribute towards the defeat of nuisance, misguided and maliciously deployed drones during operations. We are very proud to have supported a wide range of law enforcement and military operators, protecting many of the most high profile sites and individuals around the world. The amazing things we do are only possible because of a dedicated and passionate team. Why You'll Love Working With Us Join a high-energy, collaborative team based in the beautiful Northumberland countryside - where great ideas thrive, challenges are embraced, and people genuinely love what they do. Here's what our benefits have to offer: Competitive remuneration package, with performance-related bonuses and clear progression opportunities. 25 days' holiday + public holidays, with long-service rewards and the option to buy up to 5 additional days. Free breakfast and freshly cooked lunches every day, courtesy of Chef Mark and his team. Private healthcare through Aviva, keeping you feeling your best. Life assurance for peace of mind for you and your loved ones. Salary sacrifice schemes - including EV car and Cycle to Work options for easy, sustainable travel. Paid team socials - from quiz nights and football to board games and more; we love to have fun together. Pension plan with up to 4% employer-matched contributions to help you plan for the future. A culture that empowers - we enable change, encourage challenge, and celebrate personal growth. What you'll be doing: Troubleshoot and resolve mechanical / electrical problems across our range of high-precision systems Collaborate with engineering teams to refine repair processes and creatively resolve technical challenges Plan and execute remote repair activity at customer sites around the world Investigate and diagnose issues encountered by customers in real time Collaborate with internal teams to resolve complex technical challenges Contribute to improving support processes and customer experience What we're looking for: Background in electrical / mechanical repair including hands on experience of building and testing electro-optical, opto-mechanical or complex electro-mechanical assemblies Excellent problem-solving skills with a methodical and analytical approach Ability to interpret complex technical documentation and engineering drawings Familiarity with the use of electrical and mechanical test equipment Strong attention to detail, dexterity and commitment to exceptional quality Accept that things sometimes go wrong, be resilient and embrace change Creative mindset to spot opportunities for product improvement Clear and effective communicator Willingness to travel overseas for short customer support trips What you'll get: As a small, fast growing company (with over 70 people which is continually expanding), we offer the opportunity for a professional to have autonomy and responsibility. You'll directly see the impact of your efforts. More about us: Vision Help protect the territory and airspace of NATO countries and their allies. Mission Be a world-leading provider of autonomous technology for Surveillance applications and Defence Values Be a Good Egg: Earn respect, have mutual trust and be honest Do cool stuff: We develop cool tech with an awesome team, and we get stuff done Be empowered: We are autonomous, reliable and take personal responsibility We are one team: Look out for each other and the team Things go wrong: Fail fast, learn and move on Have fun: We're doing amazing things with passionate people We encourage you to apply as soon as possible as we may close the role early due to high volumes of applications. Applicants must have the right to work in the UK, as we are not able to provide visa sponsorship.
A leading IT Managed Service Provider in the UK is seeking a 3rd Line Technical Support Engineer to join their technical operations team. This role involves day-to-day support for Infrastructure, Network, and Security management under a DuPont shift pattern. Candidates should have a strong understanding of IT principles and firewall solutions. The company offers a comprehensive benefits package including holidays, wellbeing services, and financial incentives, making it an ideal opportunity for career growth in a collaborative environment.
Jan 01, 2026
Full time
A leading IT Managed Service Provider in the UK is seeking a 3rd Line Technical Support Engineer to join their technical operations team. This role involves day-to-day support for Infrastructure, Network, and Security management under a DuPont shift pattern. Candidates should have a strong understanding of IT principles and firewall solutions. The company offers a comprehensive benefits package including holidays, wellbeing services, and financial incentives, making it an ideal opportunity for career growth in a collaborative environment.