Partner Retail Services

Location: Samsung Experience Store, Edinburgh Salary: £41,000 - £45,000 DOE (20% bonus potential) Are you a dynamic and results-driven leader with a passion for technology and customer service? Do you thrive in a fast-paced environment and love inspiring a team to achieve greatness? If so, we have an exciting opportunity for you! We are looking for a talented Store Manager to join our Samsung Experience Store in Edinburgh Role Summary: As the Store Manager, you will play a pivotal role in driving the success of the store by aligning with the PRS& Samsung brand and ethos. Your mission will be to deliver exceptional customer service, ensure operational compliance, and introduce Samsung products that enhance customers' connected lives. Core Responsibilities: Health & Safety: You'll lead by example, ensuring the highest standards of health and safety across the store, creating a safe and welcoming environment for customers and colleagues alike. Store Standards Expert: Maintaining impeccable store standards will be a top priority for you. Your keen eye for detail will ensure that the store always looks its best, providing an inviting shopping experience for customers. Team Leadership: Managing and inspiring colleagues across all departments will be essential to foster a high-performing and motivated team. You'll set clear expectations and provide direction while encouraging your team to embody PRS& Samsung values. Operational Excellence: You'll follow and uphold the PRS& Samsung processes, guidelines, and policies to ensure seamless operations and efficiency throughout the store. Shift Management: As a key holder, you'll take charge of general shift management, making sure all daily tasks are carried out smoothly. Resource Management: Managing resources effectively will be crucial, ensuring budgets are adhered to and optimized across various areas. Skills and Experience: People-Centric Leader: You have a proven track record in people management and leadership. Your ability to inspire, motivate, and articulate PRS& Samsung values will drive your team's success. Effective Communicator: Your excellent communication and influencing skills will foster commitment and loyalty among your team, customers, and stakeholders. Passionate About Customer Experience: You genuinely care about people, from customers to stakeholders, and strive to deliver an exceptional brand experience to every customer. Adaptability and Commercial Acumen: You can quickly adapt to changing circumstances and possess a commercially minded approach to retail. Tech Enthusiast: You have a love for all things tech and possess a sound knowledge of the Samsung ecosystem. Continuous Learner: You are always eager to challenge your knowledge, seeking growth and improvement. High-Level Retail Management Experience: Previous experience in high-level retail management is essential to excel in this role. Deliverables: Shop Floor Excellence: Your focus on shop floor management will ensure a seamless customer experience. Performance Management: You'll observe and track performance metrics across the team, providing valuable insights and feedback. Customer Experience: Delivering a great brand experience will be at the heart of your role, encompassing both sales and service. Team Development: You'll manage all sales colleagues, providing performance reviews, conducting coaching sessions, and mentoring to promote their growth. Training Compliance: Ensuring that all colleagues are up to date with their training metrics. Market Analysis: Analysing local market changes that may impact on trade to stay ahead of the competition. Why join us? At PRS& Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You'll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product, Customer Journey, and Management Development Programmes. What we can offer you: Samsung Employee Discount Portal Birthday Holiday Perks and Rewards (Discounts across multiple retailers) Monthly Bonus Potential Well- being Tools and Platform Mental Health First Aid Access Seeded Devices - including the latest Flagship Device! Employee Assistance Platform Annual partnership with National Charities Celebrations of Awareness Days and Religious Holidays

Location: Samsung Experience Store, Stratford Hours: 40 Hours Pay: £38,500 - £41,500 DOE Bonus: 20% potential Are you passionate about technology and providing exceptional customer experiences? Do you have a knack for leading and inspiring teams to achieve their best? If so, we have an exciting opportunity for you at the Samsung Experience Store in London Stratford as an Assistant Manager! Role Summary: As the Assistant Manager, you will play a crucial role in achieving the PRS & Samsung goals. You'll be responsible for aligning with the PRS & Samsung brand and ethos, while delivering inspirational customer service, maintaining operational compliance, and executing strategies that enrich our customers' lives through unrivalled interactions with Samsung products. Core Responsibilities: Health & Safety: Always ensure the safety and well-being of our customers and team members. Customer Focus: Champion our commitment to exceptional customer experiences and measures that ensure customer satisfaction. Leadership and Team Management: Managing and leading colleagues across all departments, providing direction, support, and encouragement to achieve their goals. Adherence to PRS Policies: Following and implementing PRS processes, guidelines, and policies to ensure operational compliance. Store Standards and Operations: Always maintaining the store's impeccable standards, guaranteeing a seamless and pleasant shopping experience for every customer. Store Manager Support: Deputise for the Store Manager in their absence, ensuring seamless operations. Shift Management: Handle key holding and general shift management to keep things running smoothly. Skills and Experience: Leadership Experience: Proven track record in people management, leadership, and direction. Effective Communication: Strong communication and influencing skills to inspire commitment and loyalty among your team. Adaptability: The ability to prioritise workloads and adapt quickly to changing circumstances, promoting the benefits of change to others. Commercial Acumen: A commercially minded approach to retail, understanding how to drive success. Passion for Technology: Embrace the Samsung eco-system and have a genuine love for all things tech. Continuous Learning: Constantly challenge your knowledge and drive your own learning journey. Management Experience: Previous management experience is a must, demonstrating your ability to lead and inspire a diverse team. Why join us? At PRS & Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You'll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but is not limited to), Induction, FCA, Product, Customer Journey, and Management Development Programmes. What we can offer you: Samsung Employee Discount Portal Birthday Holiday Perks and Rewards (Discounts across multiple retailers) Monthly Bonus Potential Well-being Tools and Platform Mental Health First Aid Access Seeded Devices - including the latest Flagship Device! Employee Assistance Platform Annual partnership with National Charities Celebrations of Awareness Days and Religious Holidays

Salary: £53,000 - £59,000 DOE Bonus : 20% potential - Up to £70,800 OTE Location: Samsung Experience Store , Stratford Are you a dynamic and results-driven leader with a passion for technology and customer service? Do you thrive in a fast-paced environment and love inspiring a team to achieve greatness? If so, we have an exciting opportunity for you! We are looking for a talented General Manager to join our Samsung Experience Store in Stratford Role Summary: As the General Manager, you will play a pivotal role in driving the success of the store by aligning with the PRS& Samsung brand and ethos. Your mission will be to deliver exceptional customer service, ensure operational compliance, and introduce Samsung products that enhance customers' connected lives. Core Responsibilities: Health & Safety: You'll lead by example, ensuring the highest standards of health and safety across the store, creating a safe and welcoming environment for customers and colleagues alike. Store Standards Expert: Maintaining impeccable store standards will be a top priority for you. Your keen eye for detail will ensure that the store always looks its best, providing an inviting shopping experience for customers. Team Leadership: Managing and inspiring colleagues across all departments will be essential to foster a high-performing and motivated team. You'll set clear expectations and provide direction while encouraging your team to embody PRS& Samsung values. Operational Excellence: You'll follow and uphold the PRS& Samsung processes, guidelines, and policies to ensure seamless operations and efficiency throughout the store. Shift Management: As a key holder, you'll take charge of general shift management, making sure all daily tasks are carried out smoothly. Resource Management: Managing resources effectively will be crucial, ensuring budgets are adhered to and optimized across various areas. Deliverables: Shop Floor Excellence: Your focus on shop floor management will ensure a seamless customer experience. Performance Management: You'll observe and track performance metrics across the team, providing valuable insights and feedback. Customer Experience: Delivering a great brand experience will be at the heart of your role, encompassing both sales and service. Team Development: You'll manage all sales colleagues, providing performance reviews, conducting coaching sessions, and mentoring to promote their growth. Training Compliance: Ensuring that all colleagues are up to date with their training metrics. Market Analysis: Analysing local market changes that may impact on trade to stay ahead of the competition. Evidencable Knowledge, Skills and Experience: Experience in people management, leadership and direction -setting a clear direction for your team, inspiring others, and able to articulate our values with conviction Communication and influencing skills that generate commitment and loyalty Passionate about people -from customers to stakeholders The ability to prioritise workloads while balancing a multiskilled team's deployment in a multilevel site A commercially minded approach to retail The ability to adapt quickly to changing circumstances and to promote the benefits of change to those around you Previous high level retail management experience is essential Knowledge of the Samsung eco system and a love for all things tech Constantly challenges own knowledge and drives own learning Can effectively demonstrate ability in managing large teams (30+) Evidence of people development and future succession planning Effective stakeholder management Why join us? At PRS& Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You'll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product, Customer Journey, and Management Development Programmes. What we can offer you: Samsung Employee Discount Portal Birthday Holiday Perks and Rewards (Discounts across multiple retailers) Monthly Bonus Potential Well- being Tools and Platform Mental Health First Aid Access Seeded Devices - including the latest Flagship Device! Employee Assistance Platform Annual partnership with National Charities Celebrations of Awareness Days and Religious Holidays

Salary: £51,500 -£57,500 DOE Bonus: 20% potential - Up to £69,000 OTE Locations: Oxford Street Who are we? We are Partner Retail Services, a part of the PJ Investment Group. Through an extensive network of companies, we have developed a market leading end-to-end retail solution, handling every step of our customers' journey. We partner with Samsung UK and operate the Samsung Experience Stores on the UK high street and online. What can you expect in return for working for us? At the heart of everything we do are our people, and we strive to ensure PRS is the best place possible to work. This includes an engagement survey to ensure we are always listening to our colleagues, access to an amazing Samsung Discount Portal allowing colleagues to purchase significantly discounted Samsung products, and access to a colleague reward programme unlocking savings of on average £1,000 a year on daily life expenses, as well as other seasonal incentives. Role Overview The PRS & Samsung General Manager is accountable for delivering PRS & Samsung goals through alignment with the PRS & Samsung brand and ethos, inspirational team leadership and development, and an unswerving desire to introduce PRS & Samsung products that deliver key features benefiting individual customers. Evidencable Knowledge, Skills and Experience: Experience in people management, leadership, and direction - setting a clear direction for your team, inspiring others, and able to articulate our values with conviction. Communication and influencing skills that generate commitment and loyalty. Passionate about people - from customers to stakeholders. The ability to prioritise workloads while balancing a multiskilled team's deployment in a multilevel site. A commercially minded approach to retail. The ability to adapt quickly to changing circumstances and promote the benefits of change to those around you. Previous high-level retail management experience is essential. Knowledge of the Samsung ecosystem and a love for all things tech. Constantly challenges own knowledge and drives own learning. Can effectively demonstrate ability in managing large teams (30+). Evidence of people development and future succession planning. Effective stakeholder management. Core Responsibilities: Health & Safety: Lead by example, ensuring the highest standards of health and safety across the store, creating a safe and welcoming environment for customers and colleagues alike. Store Standards Expert: Maintain impeccable store standards as a top priority, ensuring the store always looks its best for an inviting shopping experience. Team Leadership: Manage and inspire colleagues across all departments to foster a high-performing and motivated team, setting clear expectations and providing direction. Operational Excellence: Follow and uphold PRS & Samsung processes, guidelines, and policies to ensure seamless operations and efficiency throughout the store. Shift Management: As a key holder, take charge of general shift management, ensuring all daily tasks are carried out smoothly. Resource Management: Manage resources effectively, ensuring budgets are adhered to and optimized across various areas. Deliverables: Shop Floor Excellence: Focus on shop floor management to ensure a seamless customer experience. Performance Management: Observe and track performance metrics across the team, providing valuable insights and feedback. Customer Experience: Deliver a great brand experience, encompassing both sales and service. Team Development: Manage all sales colleagues, providing performance reviews, conducting coaching sessions, and mentoring to promote their growth. Training Compliance: Ensure all colleagues are up to date with their training metrics. Market Analysis: Analyse local market changes that may impact trade to stay ahead of the competition. Why join us? At PRS & Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You'll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role, including (but not limited to) Induction, FCA, Product, Customer Journey, and Management Development Programmes. What we can offer you: Samsung Employee Discount Portal Birthday Holiday Perks and Rewards (Discounts across multiple retailers) Monthly Bonus Potential Well-being Tools and Platform Mental Health First Aid Access Seeded Devices - including the latest Flagship Device! Employee Assistance Platform Annual partnership with National Charities Celebrations of Awareness Days and Religious Holidays