Select how often (in days) to receive an alert: Lead General Manager - Birmingham New Street Lead General Manager - Birmingham New Street Station If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you. As Lead General Manager, you'll be rewarded with a competitive salary and enjoy: Discounted meal on shift Colleague discount - up to 50% Friends & Family discount up to 20% (T&C apply) Access to digital GPs, 24/7 helpline for you & family Wellbeing support through Retail Trust and family friendly leave Variety of networks to support you, Neurodiversity, LGBTQ+ and many more Life assurance Apprenticeships and ongoing development opportunities Share incentive plan (SIP) Role Summary It takes a lot of great people to run one our units, and it takes an Inspirational Leader to ensure our units deliver exceptional customer service and operational excellence. You'll face lots of interesting challenges as you lead your team and business to be the "best part of our customers journey" every day. Your Key Accountabilities The Lead General Manager is accountable for leading and managing the full site operation, overseeing multiple units within a location (locations). They are responsible for driving commercial performance, operational excellence and compliance standards across the site. This role ensures a seamless and efficient operation while fostering a high-performing, people-focused culture that delivers results in line with business goals. Main Responsibilities People Management & Talent Development Lead, coach, and develop Managers and their teams to build capability and engagement across the site. Oversee scheduling and workforce planning to meet operational demands and optimise labour spend. Support recruitment, onboarding and retention efforts across all site units. Take full ownership of the site's P&L, identifying opportunities to improve revenue, reduce costs and maximise profitability. Monitor and manage labour, waste, and stock control in line with targets. Analyse performance data to inform decisions and take corrective action where needed. Standards, Compliance & Audits Ensure full compliance with all Food Safety, Health & Safety, and operational policies and procedures. Lead internal and external audits across the site, driving continuous improvement and embedding best practices. Ensure all units maintain required documentation and are always audit-ready. Business Performance & Strategic Input Work closely with Operations managers and support functions to contribute to the wider regional strategy. Identify and implement local initiatives to improve customer satisfaction, team engagement and commercial performance. Act as the key point of contact for site-wide communications and operational updates. Sustainability awareness to include environmental and social responsibility Key Skills and Experience Proven experience managing multi-unit operations, ideally within a high-volume retail, hospitality or food service environment. Strong leadership and people development skills, with a track record of building high-performing teams. Solid understanding of P&L management, labour control and commercial decision-making. Experience in Food Safety and Health & Safety compliance, including managing audits. Excellent organisational, communication and problem-solving skills. Adaptability, resilience and a hands-on approach to managing through others. Experience using operational systems like WFM, Lynx Ability to respond to unexpected challenges such as staff shortages, customer complaints, supply chain issues Experience of communicating with external and internal stakeholders SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives. Start the best part of your journey with us!
Jul 25, 2025
Full time
Select how often (in days) to receive an alert: Lead General Manager - Birmingham New Street Lead General Manager - Birmingham New Street Station If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you. As Lead General Manager, you'll be rewarded with a competitive salary and enjoy: Discounted meal on shift Colleague discount - up to 50% Friends & Family discount up to 20% (T&C apply) Access to digital GPs, 24/7 helpline for you & family Wellbeing support through Retail Trust and family friendly leave Variety of networks to support you, Neurodiversity, LGBTQ+ and many more Life assurance Apprenticeships and ongoing development opportunities Share incentive plan (SIP) Role Summary It takes a lot of great people to run one our units, and it takes an Inspirational Leader to ensure our units deliver exceptional customer service and operational excellence. You'll face lots of interesting challenges as you lead your team and business to be the "best part of our customers journey" every day. Your Key Accountabilities The Lead General Manager is accountable for leading and managing the full site operation, overseeing multiple units within a location (locations). They are responsible for driving commercial performance, operational excellence and compliance standards across the site. This role ensures a seamless and efficient operation while fostering a high-performing, people-focused culture that delivers results in line with business goals. Main Responsibilities People Management & Talent Development Lead, coach, and develop Managers and their teams to build capability and engagement across the site. Oversee scheduling and workforce planning to meet operational demands and optimise labour spend. Support recruitment, onboarding and retention efforts across all site units. Take full ownership of the site's P&L, identifying opportunities to improve revenue, reduce costs and maximise profitability. Monitor and manage labour, waste, and stock control in line with targets. Analyse performance data to inform decisions and take corrective action where needed. Standards, Compliance & Audits Ensure full compliance with all Food Safety, Health & Safety, and operational policies and procedures. Lead internal and external audits across the site, driving continuous improvement and embedding best practices. Ensure all units maintain required documentation and are always audit-ready. Business Performance & Strategic Input Work closely with Operations managers and support functions to contribute to the wider regional strategy. Identify and implement local initiatives to improve customer satisfaction, team engagement and commercial performance. Act as the key point of contact for site-wide communications and operational updates. Sustainability awareness to include environmental and social responsibility Key Skills and Experience Proven experience managing multi-unit operations, ideally within a high-volume retail, hospitality or food service environment. Strong leadership and people development skills, with a track record of building high-performing teams. Solid understanding of P&L management, labour control and commercial decision-making. Experience in Food Safety and Health & Safety compliance, including managing audits. Excellent organisational, communication and problem-solving skills. Adaptability, resilience and a hands-on approach to managing through others. Experience using operational systems like WFM, Lynx Ability to respond to unexpected challenges such as staff shortages, customer complaints, supply chain issues Experience of communicating with external and internal stakeholders SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives. Start the best part of your journey with us!
Select how often (in days) to receive an alert: Operations Support Administrator at Millie's Online Customer Care Pay Rate: £12.21 per hour. Shift Pattern: Part Time(16 hours), scheduled between 7am - 6pm. Place of work: Prestwick Airport AS A OPERATIONS SUPPORT ADMINISTRATOR YOU'LL: Excellent organisation and energetic personality. High level of accuracy and attention to detail with strong written and verbal communication skills. Excellent IT and administration skills with the ability to work with numbers. Be flexible within the business hours. Maintaining accuracy whilst achieving timescales, able to switch priorities to meet the daily requirements. Knowledge of Microsoft 365 and excel ,training provided for all relevant computer systems. WHY JOIN SSP AS A OPERATIONS SUPPORT ADMINISTRATOR? At SSP, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits: Discounted Meal while on shifts. Employee Discounts. Friends and Family Discount App. Award-winning training, apprenticeships and development programs. Step up, lead brilliantly and apply today to join SSP as an Operations Support Administrator! At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Jul 24, 2025
Full time
Select how often (in days) to receive an alert: Operations Support Administrator at Millie's Online Customer Care Pay Rate: £12.21 per hour. Shift Pattern: Part Time(16 hours), scheduled between 7am - 6pm. Place of work: Prestwick Airport AS A OPERATIONS SUPPORT ADMINISTRATOR YOU'LL: Excellent organisation and energetic personality. High level of accuracy and attention to detail with strong written and verbal communication skills. Excellent IT and administration skills with the ability to work with numbers. Be flexible within the business hours. Maintaining accuracy whilst achieving timescales, able to switch priorities to meet the daily requirements. Knowledge of Microsoft 365 and excel ,training provided for all relevant computer systems. WHY JOIN SSP AS A OPERATIONS SUPPORT ADMINISTRATOR? At SSP, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits: Discounted Meal while on shifts. Employee Discounts. Friends and Family Discount App. Award-winning training, apprenticeships and development programs. Step up, lead brilliantly and apply today to join SSP as an Operations Support Administrator! At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Select how often (in days) to receive an alert: General Manager - The Breakfast Club, St Pancras Salary : up to £50,000 (including service & tips). Contract Type: Permanent, full-time We're on the hunt for a one-of-a-kind leader - a hospitality heavyweight with heart, hustle, and humour - to take the wheel at our legendary St Pancras Restaurant. This is no ordinary venue. It's fast, fun, and full of energy. A place where sleepy-eyed commuters, brunch enthusiasts, and curious tourists all come together for one thing: a Breakfast Club experience they won't forget. And that's where you come in. We're looking for a General Manager with the personality to lead from the front, the sharpness to keep the engine running smoothly, and the warmth to make every guest feel like a regular. What makes this gig special? This isn't just about pancakes and full Englishes (though, let's be honest, ours are the stuff of legends). It's about running a high-volume, high-reward, high-vibes restaurant in one of London's most iconic travel hubs. You'll be the heart and soul of a brilliant, bustling team - keeping the standards high, the energy higher, and the service unforgettable. What you'll be owning: Inspiring your team to serve up great vibes (and great brunch) every day Keeping service running slick and smooth, even when things get wild Leading recruitment, training, and all things team culture Full control of operations - from P&L and stock to compliance and rota magic Driving results, smashing KPIs, and bringing fresh ideas to the table Who you are: You're not just good with people - you're a natural. You know how to lead a team, hold the room, and still make a guest feel like they're the only person in it. You've been a General Manager (or a seriously strong Assistant GM) in a busy, food-focused setting You thrive under pressure, bring the calm in the chaos, and keep standards sky-high You've got commercial savvy - you speak P&L fluently and understand what makes a site tick You care - about your team, your guests, and creating something special every shift What's in it for you? Besides a chance to lead one of our flagship Restaurants? Loads. Up to £50,000 (inc. service & tips) 50% discount for you at SSP brands 75% off during your shift 24/7 access to GP online services Award-winning training & real progression through SSP's career pathways Inclusive employee networks - be you, and be celebrated for it About Us The Breakfast Club started with one little café and a big dream - to create places people love. 15+ years and a whole lot of pancakes later, that spirit still runs through everything we do. This St Pancras Restaurant is run in partnership with SSP, one of the UK's top travel hospitality experts. Ready to lead something brilliant? This is your chance to run a venue where no two days are the same - where the pace is fast, the people are fantastic, and the potential is huge. Apply now to become General Manager - The Breakfast Club, St Pancras, and help us turn busy mornings into legendary moments.
Jul 24, 2025
Full time
Select how often (in days) to receive an alert: General Manager - The Breakfast Club, St Pancras Salary : up to £50,000 (including service & tips). Contract Type: Permanent, full-time We're on the hunt for a one-of-a-kind leader - a hospitality heavyweight with heart, hustle, and humour - to take the wheel at our legendary St Pancras Restaurant. This is no ordinary venue. It's fast, fun, and full of energy. A place where sleepy-eyed commuters, brunch enthusiasts, and curious tourists all come together for one thing: a Breakfast Club experience they won't forget. And that's where you come in. We're looking for a General Manager with the personality to lead from the front, the sharpness to keep the engine running smoothly, and the warmth to make every guest feel like a regular. What makes this gig special? This isn't just about pancakes and full Englishes (though, let's be honest, ours are the stuff of legends). It's about running a high-volume, high-reward, high-vibes restaurant in one of London's most iconic travel hubs. You'll be the heart and soul of a brilliant, bustling team - keeping the standards high, the energy higher, and the service unforgettable. What you'll be owning: Inspiring your team to serve up great vibes (and great brunch) every day Keeping service running slick and smooth, even when things get wild Leading recruitment, training, and all things team culture Full control of operations - from P&L and stock to compliance and rota magic Driving results, smashing KPIs, and bringing fresh ideas to the table Who you are: You're not just good with people - you're a natural. You know how to lead a team, hold the room, and still make a guest feel like they're the only person in it. You've been a General Manager (or a seriously strong Assistant GM) in a busy, food-focused setting You thrive under pressure, bring the calm in the chaos, and keep standards sky-high You've got commercial savvy - you speak P&L fluently and understand what makes a site tick You care - about your team, your guests, and creating something special every shift What's in it for you? Besides a chance to lead one of our flagship Restaurants? Loads. Up to £50,000 (inc. service & tips) 50% discount for you at SSP brands 75% off during your shift 24/7 access to GP online services Award-winning training & real progression through SSP's career pathways Inclusive employee networks - be you, and be celebrated for it About Us The Breakfast Club started with one little café and a big dream - to create places people love. 15+ years and a whole lot of pancakes later, that spirit still runs through everything we do. This St Pancras Restaurant is run in partnership with SSP, one of the UK's top travel hospitality experts. Ready to lead something brilliant? This is your chance to run a venue where no two days are the same - where the pace is fast, the people are fantastic, and the potential is huge. Apply now to become General Manager - The Breakfast Club, St Pancras, and help us turn busy mornings into legendary moments.
If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you. As a General Manager, you'll be rewarded with a competitive salary of up to £40,000 p.a and enjoy: Colleague discount - up to 50% 75% colleague discount when on shift Help at Hand - which includes access to digital GPs, 24/7 helpline for you & family Friends & Family discount 20% (T&C apply, not all brands included) Wellbeing support through Retail Trust and family friendly leave Variety of networks to support you, Neurodiversity, LGBTQ+ and many more Life assurance Apprenticeships and ongoing development opportunities Share incentive plan (SIP) We're looking for an inspirational leader to lead our team at our Burger King. You'll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence. Responsibilities: Recruit and train the best people for your team, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills. Coach your team to be passionate and knowledgeable about the products in your unit, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back. Lead your team in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit. Lead and build your team's knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews. Ensure the unit is in line with the guidance provided by internal systems. Build strong stakeholder management and trusted relationships with our clients and partners. The safety of your colleagues is your top priority, and you ensure your unit is always trading legally by coaching the team to use all security tools available to provide a safer place to work. SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives. Start the best part of your journey with us!
Feb 17, 2025
Full time
If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you. As a General Manager, you'll be rewarded with a competitive salary of up to £40,000 p.a and enjoy: Colleague discount - up to 50% 75% colleague discount when on shift Help at Hand - which includes access to digital GPs, 24/7 helpline for you & family Friends & Family discount 20% (T&C apply, not all brands included) Wellbeing support through Retail Trust and family friendly leave Variety of networks to support you, Neurodiversity, LGBTQ+ and many more Life assurance Apprenticeships and ongoing development opportunities Share incentive plan (SIP) We're looking for an inspirational leader to lead our team at our Burger King. You'll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence. Responsibilities: Recruit and train the best people for your team, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills. Coach your team to be passionate and knowledgeable about the products in your unit, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back. Lead your team in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit. Lead and build your team's knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews. Ensure the unit is in line with the guidance provided by internal systems. Build strong stakeholder management and trusted relationships with our clients and partners. The safety of your colleagues is your top priority, and you ensure your unit is always trading legally by coaching the team to use all security tools available to provide a safer place to work. SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives. Start the best part of your journey with us!
General Manager - Upper Lime Street Station If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you. As a General Manager, you'll be rewarded with a competitive salary of £30,000 p.a. and enjoy: Colleague discount - up to 50% Help at Hand - which includes access to digital GPs, 24/7 helpline for you & family Friends & Family discount 20% (T&C apply, not all brands included) Wellbeing support through Retail Trust and family friendly leave Variety of networks to support you, Neurodiversity, LGBTQ+ and many more Life assurance Apprenticeships and ongoing development opportunities Share incentive plan (SIP) We're looking for an inspirational leader to lead our team at Upper Crust. You'll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence. Responsibilities: Recruit and train the best people for your team, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills. Coach your team to be passionate and knowledgeable about the products in your unit, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back. Lead your team in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit. Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews. Ensure the unit is in line with the guidance provided by internal systems. Build strong stakeholder management and trusted relationships with our clients and partners. The safety of your colleagues is your top priority, and you ensure your unit is always trading legally by coaching the team to use all security tools available to provide a safer place to work. SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives. Start the best part of your journey with us!
Feb 15, 2025
Full time
General Manager - Upper Lime Street Station If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you. As a General Manager, you'll be rewarded with a competitive salary of £30,000 p.a. and enjoy: Colleague discount - up to 50% Help at Hand - which includes access to digital GPs, 24/7 helpline for you & family Friends & Family discount 20% (T&C apply, not all brands included) Wellbeing support through Retail Trust and family friendly leave Variety of networks to support you, Neurodiversity, LGBTQ+ and many more Life assurance Apprenticeships and ongoing development opportunities Share incentive plan (SIP) We're looking for an inspirational leader to lead our team at Upper Crust. You'll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence. Responsibilities: Recruit and train the best people for your team, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills. Coach your team to be passionate and knowledgeable about the products in your unit, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back. Lead your team in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit. Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews. Ensure the unit is in line with the guidance provided by internal systems. Build strong stakeholder management and trusted relationships with our clients and partners. The safety of your colleagues is your top priority, and you ensure your unit is always trading legally by coaching the team to use all security tools available to provide a safer place to work. SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives. Start the best part of your journey with us!