Reward Gateway Edenred is a global market leader in benefits and employee engagement. We help our clients and their leaders transform employee experience that will attract, engage, and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more. With our shared missions of 'Making the World a Better Place to Work' and 'Enriching connections, for good'. You'll be contributing to improving employee engagement and building better, stronger, and more resilient organisations to improve people's daily lives. Our shared mission guides our every action and charts a sustainable path to a better future. As the business continues to grow and expand, an opportunity has been created for a Product Director of E-commerce. In this role, you will lead our teams responsible for our eCommerce marketplace products, focusing on both the employee and merchant sides. You will drive the strategy and execution of our eCommerce initiatives, scaling practices across the entire Employee and Merchant Products portfolio. Your deep expertise in eCommerce marketplaces, conversion rate optimization (CRO), and data-driven strategies will enable you to create valuable products for both users and merchants. You will leverage your knowledge of ad tech, promotions, and sponsored solutions to enhance our offerings and drive growth. Your role is crucial in delivering seamless purchase flows, optimizing checkout journeys, and maximizing the value of our marketplace. Key Responsibilities Strategic Leadership: Develop and execute the eCommerce product vision and strategy, aligning with company objectives and market opportunities. Define and manage product roadmaps and OKRs for eCommerce initiatives. Scale eCommerce practices across the Employee and Merchant Products portfolio. Marketplace Expertise: Bring deep knowledge of eCommerce marketplaces, understanding the dynamics of creating value for both users and merchants. Implement strategies to optimize key marketplace metrics, such as conversion rates, average order value, and customer lifetime value. Enhance the user experience through effective purchase flows and checkout journeys. Team Management and Development: Lead, mentor, and develop a team of Product Managers focused on eCommerce. Foster a culture of innovation, data-driven decision-making, and high performance. Hold team members accountable for their goals and support their professional growth. Cross-functional Collaboration: Work closely with Engineering, Design, Marketing, Sales, Merchant, and Client Success teams to deliver high-quality eCommerce products. Collaborate with Merchants and Partners to enhance product offerings and promotions. Coordinate with other Product Directors to ensure alignment and integration across product lines. Data and Analytics: Utilize data analytics to inform product decisions, optimize performance, and identify new opportunities. Leverage eCommerce-related data to drive personalization, targeting, and promotional strategies. Explore opportunities for data monetization while ensuring compliance with privacy regulations. Market and User Insight: Integrate market research into product strategy, staying ahead of industry trends and competitive dynamics. Champion user-centric design by ensuring balanced qualitative and quantitative research methods are employed. Ad Tech and Promotions: Implement ad tech solutions for sponsored content, and promotional tools to enhance merchant visibility and user engagement. Develop strategies for effective advertising placements and sponsored offerings within the marketplace. Stay updated on industry trends in ad tech and promotional strategies. Business Outcome Management: Own the economic outcomes of eCommerce products, driving revenue growth and profitability. Monitor key performance indicators and implement strategies for continuous improvement. Optimize pricing, promotions, and merchandising strategies to maximize value. Process Improvement: Establish and refine processes for product development, testing, and optimization. Implement best practices in conversion rate optimization (CRO) and user experience design. Promote a culture of experimentation and data-driven iteration. Stakeholder Management: Manage expectations with stakeholders at all levels, communicating progress, risks, and opportunities transparently. Build strong relationships with executive leadership to align cluster initiatives with the overall company strategy. Skills 8+ years of experience in product management with a significant focus on eCommerce and marketplace platforms 3+ years in a senior leadership role managing product teams in eCommerce environments A track record of successfully launching, scaling, and managing eCommerce products and features with GMV above $10M Experience in managing complex product portfolios and delivering results in a fast-paced, agile environment Proven experience in CRO and with Adtech solutions Strong people management skills with experience in mentoring and developing Product Managers. Deep knowledge of eCommerce marketplaces, including user acquisition, conversion, and retention strategies. Experience optimizing purchase flows, checkout journeys, and overall user experience. Familiarity with eCommerce KPIs and the ability to interpret complex data sets. Experience with data monetization strategies and compliance considerations. Ability to align eCommerce strategies with overall business objectives. Experience scaling eCommerce practices across multiple product lines. Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly. The Interview Process Online interview with the Senior Talent Partner. Online interview with the CPO and Group Director: Engineering Final interview with the CPO and CTO Be comfortable. Be you. At Reward Gateway Edenred, we value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community, and help us Make the World a Better Place to Work. FinanceLondon Full Time £23,800 - £25,000 / year
Jul 05, 2025
Full time
Reward Gateway Edenred is a global market leader in benefits and employee engagement. We help our clients and their leaders transform employee experience that will attract, engage, and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more. With our shared missions of 'Making the World a Better Place to Work' and 'Enriching connections, for good'. You'll be contributing to improving employee engagement and building better, stronger, and more resilient organisations to improve people's daily lives. Our shared mission guides our every action and charts a sustainable path to a better future. As the business continues to grow and expand, an opportunity has been created for a Product Director of E-commerce. In this role, you will lead our teams responsible for our eCommerce marketplace products, focusing on both the employee and merchant sides. You will drive the strategy and execution of our eCommerce initiatives, scaling practices across the entire Employee and Merchant Products portfolio. Your deep expertise in eCommerce marketplaces, conversion rate optimization (CRO), and data-driven strategies will enable you to create valuable products for both users and merchants. You will leverage your knowledge of ad tech, promotions, and sponsored solutions to enhance our offerings and drive growth. Your role is crucial in delivering seamless purchase flows, optimizing checkout journeys, and maximizing the value of our marketplace. Key Responsibilities Strategic Leadership: Develop and execute the eCommerce product vision and strategy, aligning with company objectives and market opportunities. Define and manage product roadmaps and OKRs for eCommerce initiatives. Scale eCommerce practices across the Employee and Merchant Products portfolio. Marketplace Expertise: Bring deep knowledge of eCommerce marketplaces, understanding the dynamics of creating value for both users and merchants. Implement strategies to optimize key marketplace metrics, such as conversion rates, average order value, and customer lifetime value. Enhance the user experience through effective purchase flows and checkout journeys. Team Management and Development: Lead, mentor, and develop a team of Product Managers focused on eCommerce. Foster a culture of innovation, data-driven decision-making, and high performance. Hold team members accountable for their goals and support their professional growth. Cross-functional Collaboration: Work closely with Engineering, Design, Marketing, Sales, Merchant, and Client Success teams to deliver high-quality eCommerce products. Collaborate with Merchants and Partners to enhance product offerings and promotions. Coordinate with other Product Directors to ensure alignment and integration across product lines. Data and Analytics: Utilize data analytics to inform product decisions, optimize performance, and identify new opportunities. Leverage eCommerce-related data to drive personalization, targeting, and promotional strategies. Explore opportunities for data monetization while ensuring compliance with privacy regulations. Market and User Insight: Integrate market research into product strategy, staying ahead of industry trends and competitive dynamics. Champion user-centric design by ensuring balanced qualitative and quantitative research methods are employed. Ad Tech and Promotions: Implement ad tech solutions for sponsored content, and promotional tools to enhance merchant visibility and user engagement. Develop strategies for effective advertising placements and sponsored offerings within the marketplace. Stay updated on industry trends in ad tech and promotional strategies. Business Outcome Management: Own the economic outcomes of eCommerce products, driving revenue growth and profitability. Monitor key performance indicators and implement strategies for continuous improvement. Optimize pricing, promotions, and merchandising strategies to maximize value. Process Improvement: Establish and refine processes for product development, testing, and optimization. Implement best practices in conversion rate optimization (CRO) and user experience design. Promote a culture of experimentation and data-driven iteration. Stakeholder Management: Manage expectations with stakeholders at all levels, communicating progress, risks, and opportunities transparently. Build strong relationships with executive leadership to align cluster initiatives with the overall company strategy. Skills 8+ years of experience in product management with a significant focus on eCommerce and marketplace platforms 3+ years in a senior leadership role managing product teams in eCommerce environments A track record of successfully launching, scaling, and managing eCommerce products and features with GMV above $10M Experience in managing complex product portfolios and delivering results in a fast-paced, agile environment Proven experience in CRO and with Adtech solutions Strong people management skills with experience in mentoring and developing Product Managers. Deep knowledge of eCommerce marketplaces, including user acquisition, conversion, and retention strategies. Experience optimizing purchase flows, checkout journeys, and overall user experience. Familiarity with eCommerce KPIs and the ability to interpret complex data sets. Experience with data monetization strategies and compliance considerations. Ability to align eCommerce strategies with overall business objectives. Experience scaling eCommerce practices across multiple product lines. Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly. The Interview Process Online interview with the Senior Talent Partner. Online interview with the CPO and Group Director: Engineering Final interview with the CPO and CTO Be comfortable. Be you. At Reward Gateway Edenred, we value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community, and help us Make the World a Better Place to Work. FinanceLondon Full Time £23,800 - £25,000 / year
In May 2023, Reward Gateway was acquired by Edenred. Established for over 50 years and a CAC40 company listed on the Paris Stock Exchange, Edenred is a leading digital platform and the everyday companion for people at work, connecting more than 60 million users, 2 million partner merchants and nearly 1 million corporate clients across 45 countries. Reward Gateway, together with Edenred, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more. With our shared missions of 'Making the World a Better Place to Work' and 'Enriching Connections, For Good', you'll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people's daily lives. Our shared mission guides our every action and charts a sustainable path to a better future. Your Role in Our Mission To achieve our mission we need to ensure that we demonstrate our value proposition in an innovative and exciting way. Reporting to the Bid Director, this role will be responsible for managing the end-to-end bid process and writing responses to ensure we stand out in a competitive market. What's In It For Me? A chance to be part of an extremely well-established, stable and high-growth 'Unicorn' SaaS company with over 50 benefits in our employee benefits package including: A flexible holiday plan of up to 40 days per year £400 a year Wellbeing Allowance Substantial bonus payments for a number of life events including pet adoption, wedding/civil ceremony, new family, retirement Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands Flexible, Hybrid Working: Our office is for you to use as much as you like; as a minimum our Bid Team works from our London officeat least 2 days per week. Key Responsibilities Manage the creation and completion of all bid documentation to deadlines Ensure that written content is of a high standard and tailored to the client's requirements, amplifying our unique value proposition Feed into the bid qualification (bid go/no go) process for all new RFP/RFQ/ITT opportunities, working closely with the Bid Director and sales leaders Work with the opportunity owners to understand prospects' detailed requirements, develop a bid win strategy and support client interaction throughout the bid lifecycle Develop quality written responses aligned to the specific win strategy for that client and a unique selling proposition Work closely with the sales teams throughout the Bid process along with other key internal customers including product and implementation teams Work closely with client success teams throughout the Bid process to assist in contract renewals Project manage each opportunity within required deadlines, taking an active role in coordinating and creating content that will enhance the quality of the response Respond to prospects' RFIs, PQQs, etc Ensure opportunities are completed to a consistently high quality, following key achievement deadlines and approval processes, including the production of reports on bid progress Ensure all critical metric data and debrief information is correctly recorded in the CRM for reporting purposes Undertake risk assessment and record keeping for each bid in line with Group Tender Policy Support the management of bid portals and frameworks (ESPO, Ariba, etc) Support the maintenance of RFP/RFI document library and project management software (Loopio) Skills Previous proven experience in creating well-written public & private sector bid responses; managing bids and proposals in line with client deadlines Knowledge and experience with managing tenders for Public Sector frameworks and further competition Strong commercial and written skills with an ability to provide succinct, compliant and compelling responses aligned to the buyer's unique needs, tender specification and our unique selling proposition Proven ability to think strategically and to challenge others to arrive at the best outcome Demonstrated ability to balance business and commercial risks with the requirements of our customers and desire to win new business Resilient with proven ability to operate in a fast-paced, diverse commercial environment, working flexible hours, when necessary, to achieve deadlines Demonstrated ability to manage multiple opportunities at the same time Experience in contract management including legal, finance Strong internal partner/customer engagement including presentation skills with a confident and professional approach to building bid kick-off and delivering these to internal partners The Interview Process Telephone call with a member of our Talent Acquisition Team First stage interview with our Bid Director and Commercial Leader Assessment task and final stage interview with our Bid Director and one of our Commercial Leaders At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate. Be comfortable. Be you. At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work. From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that helps us to make the world a better place to work. Find out more about Reward Gateway's approach to benefits, equality, talent, technology, empathy, and what you'll get in return for joining our Mission at rg.co/lifeatrg . FinanceLondon Full Time £23,800 - £25,000 / year EngineeringLondon Full Time £110,000 - £125,000 / year MarketingLondon Full Time £70,000 - £75,000 / year
Jul 03, 2025
Full time
In May 2023, Reward Gateway was acquired by Edenred. Established for over 50 years and a CAC40 company listed on the Paris Stock Exchange, Edenred is a leading digital platform and the everyday companion for people at work, connecting more than 60 million users, 2 million partner merchants and nearly 1 million corporate clients across 45 countries. Reward Gateway, together with Edenred, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more. With our shared missions of 'Making the World a Better Place to Work' and 'Enriching Connections, For Good', you'll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people's daily lives. Our shared mission guides our every action and charts a sustainable path to a better future. Your Role in Our Mission To achieve our mission we need to ensure that we demonstrate our value proposition in an innovative and exciting way. Reporting to the Bid Director, this role will be responsible for managing the end-to-end bid process and writing responses to ensure we stand out in a competitive market. What's In It For Me? A chance to be part of an extremely well-established, stable and high-growth 'Unicorn' SaaS company with over 50 benefits in our employee benefits package including: A flexible holiday plan of up to 40 days per year £400 a year Wellbeing Allowance Substantial bonus payments for a number of life events including pet adoption, wedding/civil ceremony, new family, retirement Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands Flexible, Hybrid Working: Our office is for you to use as much as you like; as a minimum our Bid Team works from our London officeat least 2 days per week. Key Responsibilities Manage the creation and completion of all bid documentation to deadlines Ensure that written content is of a high standard and tailored to the client's requirements, amplifying our unique value proposition Feed into the bid qualification (bid go/no go) process for all new RFP/RFQ/ITT opportunities, working closely with the Bid Director and sales leaders Work with the opportunity owners to understand prospects' detailed requirements, develop a bid win strategy and support client interaction throughout the bid lifecycle Develop quality written responses aligned to the specific win strategy for that client and a unique selling proposition Work closely with the sales teams throughout the Bid process along with other key internal customers including product and implementation teams Work closely with client success teams throughout the Bid process to assist in contract renewals Project manage each opportunity within required deadlines, taking an active role in coordinating and creating content that will enhance the quality of the response Respond to prospects' RFIs, PQQs, etc Ensure opportunities are completed to a consistently high quality, following key achievement deadlines and approval processes, including the production of reports on bid progress Ensure all critical metric data and debrief information is correctly recorded in the CRM for reporting purposes Undertake risk assessment and record keeping for each bid in line with Group Tender Policy Support the management of bid portals and frameworks (ESPO, Ariba, etc) Support the maintenance of RFP/RFI document library and project management software (Loopio) Skills Previous proven experience in creating well-written public & private sector bid responses; managing bids and proposals in line with client deadlines Knowledge and experience with managing tenders for Public Sector frameworks and further competition Strong commercial and written skills with an ability to provide succinct, compliant and compelling responses aligned to the buyer's unique needs, tender specification and our unique selling proposition Proven ability to think strategically and to challenge others to arrive at the best outcome Demonstrated ability to balance business and commercial risks with the requirements of our customers and desire to win new business Resilient with proven ability to operate in a fast-paced, diverse commercial environment, working flexible hours, when necessary, to achieve deadlines Demonstrated ability to manage multiple opportunities at the same time Experience in contract management including legal, finance Strong internal partner/customer engagement including presentation skills with a confident and professional approach to building bid kick-off and delivering these to internal partners The Interview Process Telephone call with a member of our Talent Acquisition Team First stage interview with our Bid Director and Commercial Leader Assessment task and final stage interview with our Bid Director and one of our Commercial Leaders At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate. Be comfortable. Be you. At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work. From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that helps us to make the world a better place to work. Find out more about Reward Gateway's approach to benefits, equality, talent, technology, empathy, and what you'll get in return for joining our Mission at rg.co/lifeatrg . FinanceLondon Full Time £23,800 - £25,000 / year EngineeringLondon Full Time £110,000 - £125,000 / year MarketingLondon Full Time £70,000 - £75,000 / year
Reward Gateway, together with Edenred, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage, and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more. With our shared missions of 'Making the World a Better Place to Work" and 'Enriching connections, For good'. You'll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people's daily lives. Our shared mission guides our every action and charts a sustainable path to a better future. As our Engineering Head of Wellbeing, you will lead the teams responsible for the delivery of our well-being and fitness products. You will drive the implementation and execution of our wellbeing initiatives ensuring they are robust, scalable, and secure amidst a rapidly evolving tech landscape. You will guide a highly skilled Engineering team toward the creation of a global wellbeing platform meeting the needs of both users and merchants. You will oversee delivery across both web and mobile apps with an API-first cloud-based approach, applying your knowledge to simplify and refine operational processes. Key Responsibilities Lead initiatives to enhance the fitness and wellness capabilities in our platform, aligning with the trend towards personalised mobile-first wellness experiences. Contribute to the definition and delivery of Engineering roadmaps, anticipating technical challenges and managing interdependencies. Oversee the entire software development lifecycle, from conception to deployment and maintenance, ensuring high-quality outcomes across all phases. Implement best practices in coding, testing, and maintenance to enhance system scalability and performance particularly for high-traffic events. Ensure compliance with health and wellness industry standards and regulations, integrating third-party wellness tracking technology solutions with a seamless user experience. Set a high-bar for software engineering excellence, emphasizing efficiency, performance optimization, and high availability. Being a mentor to tech leads and managers across the Engineering organisation. Skills Proven experience leading and managing large teams or projects in a user-centric fitness and wellness area. Understanding of machine learning techniques in the context of fitness and wellness technology. Strong technical expertise in API development, coupled with a deep understanding of software architecture and design patterns. Expertise in cloud technologies, particularly AWS, with the ability to deploy and manage scalable cloud-based solutions. Extensive knowledge of fitness and wellness technology solutions, including insights into user engagement, digital health strategies, and mobile wellness technologies. Excellent analytical and problem-solving skills, capable of making data-driven decisions. Experience communicating with senior stakeholders including executives, partners, and vendors. Ability to thrive in a fast-paced, continuously evolving environment, fostering a culture of innovation and excellence. The Interview Process Online interview with the Senior Talent Partner Interview with Group Director of Engineering and the Director of Engineering (App & Merchant Experience) Interview with the CTO and CPO Be comfortable. Be you. At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work. We hire BETTER. From perks to people, our BETTER approach to hiring earns us more trust, happier people and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateways approach to benefits, equality, talent, technology, empathy and what you'll get in return for joining our Mission at rg.co/lifeatrg. Finance London Full Time £23,800 - £25,000 / year
Feb 14, 2025
Full time
Reward Gateway, together with Edenred, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage, and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more. With our shared missions of 'Making the World a Better Place to Work" and 'Enriching connections, For good'. You'll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people's daily lives. Our shared mission guides our every action and charts a sustainable path to a better future. As our Engineering Head of Wellbeing, you will lead the teams responsible for the delivery of our well-being and fitness products. You will drive the implementation and execution of our wellbeing initiatives ensuring they are robust, scalable, and secure amidst a rapidly evolving tech landscape. You will guide a highly skilled Engineering team toward the creation of a global wellbeing platform meeting the needs of both users and merchants. You will oversee delivery across both web and mobile apps with an API-first cloud-based approach, applying your knowledge to simplify and refine operational processes. Key Responsibilities Lead initiatives to enhance the fitness and wellness capabilities in our platform, aligning with the trend towards personalised mobile-first wellness experiences. Contribute to the definition and delivery of Engineering roadmaps, anticipating technical challenges and managing interdependencies. Oversee the entire software development lifecycle, from conception to deployment and maintenance, ensuring high-quality outcomes across all phases. Implement best practices in coding, testing, and maintenance to enhance system scalability and performance particularly for high-traffic events. Ensure compliance with health and wellness industry standards and regulations, integrating third-party wellness tracking technology solutions with a seamless user experience. Set a high-bar for software engineering excellence, emphasizing efficiency, performance optimization, and high availability. Being a mentor to tech leads and managers across the Engineering organisation. Skills Proven experience leading and managing large teams or projects in a user-centric fitness and wellness area. Understanding of machine learning techniques in the context of fitness and wellness technology. Strong technical expertise in API development, coupled with a deep understanding of software architecture and design patterns. Expertise in cloud technologies, particularly AWS, with the ability to deploy and manage scalable cloud-based solutions. Extensive knowledge of fitness and wellness technology solutions, including insights into user engagement, digital health strategies, and mobile wellness technologies. Excellent analytical and problem-solving skills, capable of making data-driven decisions. Experience communicating with senior stakeholders including executives, partners, and vendors. Ability to thrive in a fast-paced, continuously evolving environment, fostering a culture of innovation and excellence. The Interview Process Online interview with the Senior Talent Partner Interview with Group Director of Engineering and the Director of Engineering (App & Merchant Experience) Interview with the CTO and CPO Be comfortable. Be you. At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work. We hire BETTER. From perks to people, our BETTER approach to hiring earns us more trust, happier people and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateways approach to benefits, equality, talent, technology, empathy and what you'll get in return for joining our Mission at rg.co/lifeatrg. Finance London Full Time £23,800 - £25,000 / year
Business Insights, London, Fixed Term Contract, £70,000 - £80,000 / year Job Description Reward Gateway, together with Edenred, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more. With our shared missions of 'Making the World a Better Place to Work' and 'Enriching Connections, For Good', you'll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people's daily lives. Our shared mission guides our every action and charts a sustainable path to a better future. Your Role in Our Mission: To help achieve our mission we're looking for an ambitious, hands-on Business Analyst (BA) who can take charge of their work items and deliver results that will make valuable contributions to the business. Working within a contemporary product development process, you will work on multiple projects simultaneously, translating business data into digestible information that improves business processes and offerings to our customers. You'll be responsible for assessing the impact of change to various systems, identifying and documenting business requirements, producing functional specifications/user stories/acceptance criteria, executing implementation plans, and supporting the product innovation owners. You'll analyse and model existing and future business processes through understanding and documentation of current business procedures and identifying areas for improvement. As a BA you will work closely with the product innovation owners and business and technical teams. A major contributor to the requirements specification deliverable, which includes writing the business and functional requirements. The BA should perform feasibility analysis and work closely with the product innovation and/or business owner to prioritise deliverables and negotiate product functionalities, ensuring that there is integration between business and technology. What's In It For Me? A chance to be part of an extremely well established, stable and high growth 'Unicorn' SaaS company with over 50 benefits in our employee benefits package including: A flexible holiday plan of up to 40 days per year £400 a year Wellbeing Allowance Substantial bonus payments for a number of life events including pet adoption, wedding/civil ceremony, new family, retirement Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands Key Responsibilities Support the product innovation platform lifecycle with: Determining the requirements strategy (both functional and non-functional), including defining the business problem and primary objectives of new solutions Create detailed Business Requirement Documents (BRD) as required and translating them into functional specifications and process models that portray specific business needs Gather, write, split, and update Jira with user stories and use cases Offer on-going support by organising the backlog, determining functionality per release and make sure that each sprint delivers value to the business Analyse and model the business domain to create a complete picture of workflows mapped across all the relevant audiences and scenarios fulfilled by existing and proposed innovation solutions Work with solution architects to ensure new builds meet the business demand. Bridge business to technical communications in analysis and planning stages of software development Provide analytic support by coordinating data extraction from various databases and data interpretation as required Contributing to project / sprint plans, support defining project requirements by identifying project milestones and phases Estimating costs, benefit and time requirements of work items including risks, predicting potential problems and return on investment for shareholders Support the implementation and participate in Integration Testing and User Acceptance Testing (UAT) and Functionality Testing with comprehensive E2E test cases at the application and multi-application levels Understand system capabilities. Create and maintain technical user cards in JIRA to support innovation build as required Skills Demonstrable experience working as a Functional, Data, or Business Analyst with a solid background and experience in business analysis, system design, configuration, and user stories and testing. Ability to produce functional/non-functional designs Advanced experience in Excel, Visio, MS Project, and JIRA Proven customer interfacing and application integration projects experience Previous project management experience including risk management & an understanding of the various project methodologies (AGILE, PMBOK, Prince2) Demonstrated experience in software development methodologies and industry best practice Knowledge of development processes - SDLC, must be very analytical with problem-solving and conflict-resolution skills to help identify, communicate, and resolve issues Previous experience in running workshops, stakeholder meetings, and facilitating agile ceremonies Proven ability to interpret requirements with practice in process modeling techniques underpinned by detailed analytical skills with a view for future change Highly effective written and verbal communication skills with a strong ability to present and convey ideas clearly at all levels The Interview Process Phone interview with a member of the Talent Acquisition Team. Online interview with the Business Analysis & Project Delivery Manager & Senior Team Member At Reward Gateway Edenred, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate. Be comfortable. Be you. We want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work! Find out more about Reward Gateway's approach to benefits, equality, talent, technology, empathy, and what you'll get in return for joining our Mission at rg.co/lifeatrg.
Feb 13, 2025
Full time
Business Insights, London, Fixed Term Contract, £70,000 - £80,000 / year Job Description Reward Gateway, together with Edenred, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more. With our shared missions of 'Making the World a Better Place to Work' and 'Enriching Connections, For Good', you'll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people's daily lives. Our shared mission guides our every action and charts a sustainable path to a better future. Your Role in Our Mission: To help achieve our mission we're looking for an ambitious, hands-on Business Analyst (BA) who can take charge of their work items and deliver results that will make valuable contributions to the business. Working within a contemporary product development process, you will work on multiple projects simultaneously, translating business data into digestible information that improves business processes and offerings to our customers. You'll be responsible for assessing the impact of change to various systems, identifying and documenting business requirements, producing functional specifications/user stories/acceptance criteria, executing implementation plans, and supporting the product innovation owners. You'll analyse and model existing and future business processes through understanding and documentation of current business procedures and identifying areas for improvement. As a BA you will work closely with the product innovation owners and business and technical teams. A major contributor to the requirements specification deliverable, which includes writing the business and functional requirements. The BA should perform feasibility analysis and work closely with the product innovation and/or business owner to prioritise deliverables and negotiate product functionalities, ensuring that there is integration between business and technology. What's In It For Me? A chance to be part of an extremely well established, stable and high growth 'Unicorn' SaaS company with over 50 benefits in our employee benefits package including: A flexible holiday plan of up to 40 days per year £400 a year Wellbeing Allowance Substantial bonus payments for a number of life events including pet adoption, wedding/civil ceremony, new family, retirement Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands Key Responsibilities Support the product innovation platform lifecycle with: Determining the requirements strategy (both functional and non-functional), including defining the business problem and primary objectives of new solutions Create detailed Business Requirement Documents (BRD) as required and translating them into functional specifications and process models that portray specific business needs Gather, write, split, and update Jira with user stories and use cases Offer on-going support by organising the backlog, determining functionality per release and make sure that each sprint delivers value to the business Analyse and model the business domain to create a complete picture of workflows mapped across all the relevant audiences and scenarios fulfilled by existing and proposed innovation solutions Work with solution architects to ensure new builds meet the business demand. Bridge business to technical communications in analysis and planning stages of software development Provide analytic support by coordinating data extraction from various databases and data interpretation as required Contributing to project / sprint plans, support defining project requirements by identifying project milestones and phases Estimating costs, benefit and time requirements of work items including risks, predicting potential problems and return on investment for shareholders Support the implementation and participate in Integration Testing and User Acceptance Testing (UAT) and Functionality Testing with comprehensive E2E test cases at the application and multi-application levels Understand system capabilities. Create and maintain technical user cards in JIRA to support innovation build as required Skills Demonstrable experience working as a Functional, Data, or Business Analyst with a solid background and experience in business analysis, system design, configuration, and user stories and testing. Ability to produce functional/non-functional designs Advanced experience in Excel, Visio, MS Project, and JIRA Proven customer interfacing and application integration projects experience Previous project management experience including risk management & an understanding of the various project methodologies (AGILE, PMBOK, Prince2) Demonstrated experience in software development methodologies and industry best practice Knowledge of development processes - SDLC, must be very analytical with problem-solving and conflict-resolution skills to help identify, communicate, and resolve issues Previous experience in running workshops, stakeholder meetings, and facilitating agile ceremonies Proven ability to interpret requirements with practice in process modeling techniques underpinned by detailed analytical skills with a view for future change Highly effective written and verbal communication skills with a strong ability to present and convey ideas clearly at all levels The Interview Process Phone interview with a member of the Talent Acquisition Team. Online interview with the Business Analysis & Project Delivery Manager & Senior Team Member At Reward Gateway Edenred, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate. Be comfortable. Be you. We want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work! Find out more about Reward Gateway's approach to benefits, equality, talent, technology, empathy, and what you'll get in return for joining our Mission at rg.co/lifeatrg.
Engineering, London, Full Time, £100,000 - £120,000 / year Job Description In May 2023 Reward Gateway was acquired by Edenred. Edenred is a leading digital platform for services and payments for people at work, connecting 52 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients. With our shared missions of ' Making the World a Better Place to Work ' and ' Enriching connections, For good ', you'll contribute to improving employee engagement and building better, stronger, and more resilient organisations to improve people's daily lives. Our shared mission guides our actions and charts a sustainable path to a better future. Due to expansion, an opportunity has become available for a Head of Site Reliability Engineering to join our team to help us transform our existing operational workloads to an SRE approach. Key Responsibilities Establishing and managing our new SRE function Operating and modernising our existing cloud infrastructure Partnering with our DevOps team to ensure fast & supportable platform updates Maintaining the highest standards for our customer-facing systems Balancing the desire for innovation with stability and delivery for our customers Ensuring our availability and performance are maintained at the highest levels Acting as a key Incident Commander and escalation point Liaising closely with our SecOps teams to ensure timely vulnerability management Educating teams in SRE practices and maintaining high standards of compliance Implementing world-class observability standards utilising SLI/SLO/Error Budgets Continually evolving our observability platforms for greater coverage Liaising with Product & Engineering teams for constant evolution of metrics Aligning SRE Sprints & Backlog with our roadmaps to meet business expectations Guiding our teams in a more Agile approach to demand management Actively taking part in our daily stand-ups and keeping our Sprints on track Keeping up-to-date documentation in our JIRA & Confluence tools Owning and maintaining our SRE Incident Management processes Ensuring a focus on cost efficiency for our platforms & services Removing obstacles and fostering team collaboration Communicating with our stakeholders Skills Demonstrated leadership and management experience as a Senior Manager or Head of SRE within a global organisation Experience with AWS preferred (or another cloud provider) Enterprise infrastructure experience in high-availability environments Automation skills through Terraform, Python, Bash or similar Fast-releasing environments with automated pipelines and QA Wide-reaching SRE skills and a deep understanding of SRE practices SRE leadership skills with an ability to drive SRE adoption A strong understanding of SQL, PHP, Kubernetes, CI/CD Observability product experience (eg: New Relic, Datadog) Strong facilitation and servant leadership skills Ability to work both independently and as part of a team Ability to work under pressure and be highly reliable Leadership, time management, and organisational skills Adaptability and flexibility to change in a fast-moving environment An ability to learn new tools and processes quickly and impart that knowledge The Interview Process Screening video interview with the Senior Talent Partner Interview with the Director of Infrastructure and Head of Development Final interview with the Director of Engineering & CTO Be comfortable. Be you. At Reward Gateway, we want our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work. We hire BETTER. From perks to people, our BETTER approach to hiring earns us more trust, happier people and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateways' approach to benefits, equality, talent, technology, and empathy, and what you'll get in return for joining our Mission at rg.co/lifeatrg.
Feb 03, 2025
Full time
Engineering, London, Full Time, £100,000 - £120,000 / year Job Description In May 2023 Reward Gateway was acquired by Edenred. Edenred is a leading digital platform for services and payments for people at work, connecting 52 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients. With our shared missions of ' Making the World a Better Place to Work ' and ' Enriching connections, For good ', you'll contribute to improving employee engagement and building better, stronger, and more resilient organisations to improve people's daily lives. Our shared mission guides our actions and charts a sustainable path to a better future. Due to expansion, an opportunity has become available for a Head of Site Reliability Engineering to join our team to help us transform our existing operational workloads to an SRE approach. Key Responsibilities Establishing and managing our new SRE function Operating and modernising our existing cloud infrastructure Partnering with our DevOps team to ensure fast & supportable platform updates Maintaining the highest standards for our customer-facing systems Balancing the desire for innovation with stability and delivery for our customers Ensuring our availability and performance are maintained at the highest levels Acting as a key Incident Commander and escalation point Liaising closely with our SecOps teams to ensure timely vulnerability management Educating teams in SRE practices and maintaining high standards of compliance Implementing world-class observability standards utilising SLI/SLO/Error Budgets Continually evolving our observability platforms for greater coverage Liaising with Product & Engineering teams for constant evolution of metrics Aligning SRE Sprints & Backlog with our roadmaps to meet business expectations Guiding our teams in a more Agile approach to demand management Actively taking part in our daily stand-ups and keeping our Sprints on track Keeping up-to-date documentation in our JIRA & Confluence tools Owning and maintaining our SRE Incident Management processes Ensuring a focus on cost efficiency for our platforms & services Removing obstacles and fostering team collaboration Communicating with our stakeholders Skills Demonstrated leadership and management experience as a Senior Manager or Head of SRE within a global organisation Experience with AWS preferred (or another cloud provider) Enterprise infrastructure experience in high-availability environments Automation skills through Terraform, Python, Bash or similar Fast-releasing environments with automated pipelines and QA Wide-reaching SRE skills and a deep understanding of SRE practices SRE leadership skills with an ability to drive SRE adoption A strong understanding of SQL, PHP, Kubernetes, CI/CD Observability product experience (eg: New Relic, Datadog) Strong facilitation and servant leadership skills Ability to work both independently and as part of a team Ability to work under pressure and be highly reliable Leadership, time management, and organisational skills Adaptability and flexibility to change in a fast-moving environment An ability to learn new tools and processes quickly and impart that knowledge The Interview Process Screening video interview with the Senior Talent Partner Interview with the Director of Infrastructure and Head of Development Final interview with the Director of Engineering & CTO Be comfortable. Be you. At Reward Gateway, we want our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work. We hire BETTER. From perks to people, our BETTER approach to hiring earns us more trust, happier people and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateways' approach to benefits, equality, talent, technology, and empathy, and what you'll get in return for joining our Mission at rg.co/lifeatrg.