Head of CRM Department: Operations Employment Type: Full Time Location: London, UK Reporting To: Nima Barzin Description Do you want to architect the systems that power our entire revenue engine? Do you want to bridge the gap between data infrastructure and strategic decision making? The impact you will have: Great commercial operations are built on great systems and insights. At Elliptic, we're not just tracking revenue; we're building the infrastructure that enables our teams to combat financial crime at scale. You'll be the steward of our customer lifecycle architecture, ensuring our GTM tech stack scales seamlessly. Working at the intersection of systems architecture and analytics, you'll maintain the technical foundation while ensuring access to the insights that drive strategic decisions across Marketing automation, Sales and Customer Success. This isn't just CRM administration, you'll be building the connective tissue between our technical infrastructure and commercial strategy, enabling Elliptic to scale efficiently while maintaining the data quality and analytical rigor that separates best in class operations from the rest. Key Responsibilities Own HubSpot CRM as our central revenue system while serving as a strategic partner to sales and customer success leadership. This role combines building the technology spine of our GTM organisation with driving operational excellence in the customer lifecycle. Support scaling journey through continuous assessment of GTM Tech stack design and optimisations; Ensure the architecture for the HubSpot CRM (Sales, Service, Operations Hubs) supports our future growth; Execute CRM roadmap in partnership with Revenue Systems Engineer (you own config, they build); Ensure Governance through designing permissions, security, and system performance and ensure organisational compliance through systems documentation, ensuring CRM architecture is fit for ISO certifications; Troubleshoot issues and provide L2 support to revenue teams and operations associates; and Monitor system health, implement best practices, optimize for scalability Establish and maintain data quality standards across CRM, working with Marketing and RevOps associates to maintain high quality and process execution; Support Business Analyst to understand conversion drivers throughout customer lifecycle funnel, support the Head of RevOps and Director of CS with execution of recommendations; and Work closely with Revenue Systems Engineer and AI Automations team members to build improved workflows and processes. Skills, Knowledge & Expertise You will be a great fit here if you: 5+ years administrating a CRM in a RevOps or CRM Architect role Strong analytical skills and understand how we can tell stories with data Ability to bridge technical and business stakeholders, a blend of systems thinking with commercial acumen. Our ideal candidate has: Familiarity with our Key GTM systems - Hubspot, N8N and Clay An understanding of the future of CRM utilising GenAI Proven experiencing scaling in SaaS or high growth start ups. Bonus Points for: An interest in crypto Job Benefits Hybrid working and the option to work from almost anywhere for up to 90 days per year £500 Remote working budget to set up your home office space $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development Holidays: 25 days of annual leave + bank holidays An extra day for your birthday Enhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully paid leave and leave. Private Health Insurance - we use Vitality! Full access to Spill Mental Health Support Life Assurance: we hope you will never need this - but our cover is for 4 times your salary to your beneficiaries £100 cryptocurrency for you! Cycle to Work Scheme
Nov 17, 2025
Full time
Head of CRM Department: Operations Employment Type: Full Time Location: London, UK Reporting To: Nima Barzin Description Do you want to architect the systems that power our entire revenue engine? Do you want to bridge the gap between data infrastructure and strategic decision making? The impact you will have: Great commercial operations are built on great systems and insights. At Elliptic, we're not just tracking revenue; we're building the infrastructure that enables our teams to combat financial crime at scale. You'll be the steward of our customer lifecycle architecture, ensuring our GTM tech stack scales seamlessly. Working at the intersection of systems architecture and analytics, you'll maintain the technical foundation while ensuring access to the insights that drive strategic decisions across Marketing automation, Sales and Customer Success. This isn't just CRM administration, you'll be building the connective tissue between our technical infrastructure and commercial strategy, enabling Elliptic to scale efficiently while maintaining the data quality and analytical rigor that separates best in class operations from the rest. Key Responsibilities Own HubSpot CRM as our central revenue system while serving as a strategic partner to sales and customer success leadership. This role combines building the technology spine of our GTM organisation with driving operational excellence in the customer lifecycle. Support scaling journey through continuous assessment of GTM Tech stack design and optimisations; Ensure the architecture for the HubSpot CRM (Sales, Service, Operations Hubs) supports our future growth; Execute CRM roadmap in partnership with Revenue Systems Engineer (you own config, they build); Ensure Governance through designing permissions, security, and system performance and ensure organisational compliance through systems documentation, ensuring CRM architecture is fit for ISO certifications; Troubleshoot issues and provide L2 support to revenue teams and operations associates; and Monitor system health, implement best practices, optimize for scalability Establish and maintain data quality standards across CRM, working with Marketing and RevOps associates to maintain high quality and process execution; Support Business Analyst to understand conversion drivers throughout customer lifecycle funnel, support the Head of RevOps and Director of CS with execution of recommendations; and Work closely with Revenue Systems Engineer and AI Automations team members to build improved workflows and processes. Skills, Knowledge & Expertise You will be a great fit here if you: 5+ years administrating a CRM in a RevOps or CRM Architect role Strong analytical skills and understand how we can tell stories with data Ability to bridge technical and business stakeholders, a blend of systems thinking with commercial acumen. Our ideal candidate has: Familiarity with our Key GTM systems - Hubspot, N8N and Clay An understanding of the future of CRM utilising GenAI Proven experiencing scaling in SaaS or high growth start ups. Bonus Points for: An interest in crypto Job Benefits Hybrid working and the option to work from almost anywhere for up to 90 days per year £500 Remote working budget to set up your home office space $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development Holidays: 25 days of annual leave + bank holidays An extra day for your birthday Enhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully paid leave and leave. Private Health Insurance - we use Vitality! Full access to Spill Mental Health Support Life Assurance: we hope you will never need this - but our cover is for 4 times your salary to your beneficiaries £100 cryptocurrency for you! Cycle to Work Scheme
Account Executive Department: Sales Employment Type: Full Time Location: London, UK Reporting To: Martijn Leentjes Overview Ready to Take on a New Challenge in Enterprise Sales? Are you a driven, energetic sales professional looking for your next big adventure? Do you thrive on taking ownership, unlocking strategic accounts, and closing complex, high-value deals? Are you excited by cutting-edge technology in a dynamic industry, and motivated by the opportunity to make a measurable impact-not just on your career, but on the world? If so, we want to hear from you. Where You'll Make an Impact: As an Enterprise Sales Executive, you'll join our high-performing EMEA sales team, reporting to the Head of Sales, EMEA. You’ll take full ownership of your territory and become a trusted advisor to stakeholders across the Crypto and Financial Services landscape. You're not just here to sell, you're here to transform how leading enterprises combat crypto crime with Elliptic's industry-leading compliance and investigation solutions. You'll gain deep product expertise and apply your understanding of evolving global and regional regulations to build compelling business cases that speak directly to our customers' pain points. This is an exciting opportunity for someone looking for a role where you can make an impact not just on the company you work for but also on the market you work in. Fascinating and challenging work is the norm - working at Elliptic is never boring! Key Responsibilities Run the full enterprise sales cycle, from pipeline generation to deal closure, across a territory with massive potential and that has considerable inbound interest. Identify, engage, and convert strategic enterprise accounts (including pre-defined targets and new prospects). Develop and execute multi-threaded sales strategies to engage diverse stakeholders (compliance, legal, risk, procurement, tech, C-level). Handle 5-, 6- and 7-figure deal cycles with skill, creativity, and precision leveraging persuasion, influence, and insight-based selling techniques. Drive account expansion through timely up-sell and cross-sell opportunities, maximizing value delivered to our customers. Partner with global peers to collaborate on multi-region and strategic global accounts with long-term growth potential. Collaborate with internal sales engineers, product experts, customer success, and marketing, as well as partner channels, to expand your reach and velocity. Stay ahead of industry shifts and translate emerging challenges into opportunities for Elliptic's solution suite. Be an ambassador of the Elliptic brand, living our values of curiosity, trust, and action in every interaction. Skills, Knowledge & Expertise A driven, tenacious "hunter" who thrives on owning their number and finding creative ways to exceed it. Experienced in B2B enterprise SaaS and/or DaaS sales within RegTech, FinTech, and/or Crypto. A proven track record of consistently closing successful enterprise deals across multiple years and companies. Comfortable leading complex, long-cycle and large deals involving multiple stakeholders, but also agile enough to take on quick-close 5-figure deals. Commercially curious, you ask smart questions, seek to understand the "why" behind a customer's problems, and use those insights to tailor impactful solutions. Confident, consultative, and persuasive, able to build strong stakeholder relationships at all levels, from mid-level managers to C-suites. A collaborative team player, independent yet never "lone wolf." You value and engage support from your pack. Agile, resourceful, and fearless, you see opportunity where others see blockers and know how to create inroads where none appear to exist. Familiarity with the MEDDPPICC methodology Bonus Points for: An existing network of connections across the Banking, Financial Services, and Insurance (BFSI) space Fluency in French (priority), German, Spanish, or Italian Ultimately we are looking to hire those who want to be the future leaders in the industry, super intrigued by Crypto and have an awesome mindset to learn so if you don't meet all the criteria still do apply! Job Benefits How We Work
Nov 15, 2025
Full time
Account Executive Department: Sales Employment Type: Full Time Location: London, UK Reporting To: Martijn Leentjes Overview Ready to Take on a New Challenge in Enterprise Sales? Are you a driven, energetic sales professional looking for your next big adventure? Do you thrive on taking ownership, unlocking strategic accounts, and closing complex, high-value deals? Are you excited by cutting-edge technology in a dynamic industry, and motivated by the opportunity to make a measurable impact-not just on your career, but on the world? If so, we want to hear from you. Where You'll Make an Impact: As an Enterprise Sales Executive, you'll join our high-performing EMEA sales team, reporting to the Head of Sales, EMEA. You’ll take full ownership of your territory and become a trusted advisor to stakeholders across the Crypto and Financial Services landscape. You're not just here to sell, you're here to transform how leading enterprises combat crypto crime with Elliptic's industry-leading compliance and investigation solutions. You'll gain deep product expertise and apply your understanding of evolving global and regional regulations to build compelling business cases that speak directly to our customers' pain points. This is an exciting opportunity for someone looking for a role where you can make an impact not just on the company you work for but also on the market you work in. Fascinating and challenging work is the norm - working at Elliptic is never boring! Key Responsibilities Run the full enterprise sales cycle, from pipeline generation to deal closure, across a territory with massive potential and that has considerable inbound interest. Identify, engage, and convert strategic enterprise accounts (including pre-defined targets and new prospects). Develop and execute multi-threaded sales strategies to engage diverse stakeholders (compliance, legal, risk, procurement, tech, C-level). Handle 5-, 6- and 7-figure deal cycles with skill, creativity, and precision leveraging persuasion, influence, and insight-based selling techniques. Drive account expansion through timely up-sell and cross-sell opportunities, maximizing value delivered to our customers. Partner with global peers to collaborate on multi-region and strategic global accounts with long-term growth potential. Collaborate with internal sales engineers, product experts, customer success, and marketing, as well as partner channels, to expand your reach and velocity. Stay ahead of industry shifts and translate emerging challenges into opportunities for Elliptic's solution suite. Be an ambassador of the Elliptic brand, living our values of curiosity, trust, and action in every interaction. Skills, Knowledge & Expertise A driven, tenacious "hunter" who thrives on owning their number and finding creative ways to exceed it. Experienced in B2B enterprise SaaS and/or DaaS sales within RegTech, FinTech, and/or Crypto. A proven track record of consistently closing successful enterprise deals across multiple years and companies. Comfortable leading complex, long-cycle and large deals involving multiple stakeholders, but also agile enough to take on quick-close 5-figure deals. Commercially curious, you ask smart questions, seek to understand the "why" behind a customer's problems, and use those insights to tailor impactful solutions. Confident, consultative, and persuasive, able to build strong stakeholder relationships at all levels, from mid-level managers to C-suites. A collaborative team player, independent yet never "lone wolf." You value and engage support from your pack. Agile, resourceful, and fearless, you see opportunity where others see blockers and know how to create inroads where none appear to exist. Familiarity with the MEDDPPICC methodology Bonus Points for: An existing network of connections across the Banking, Financial Services, and Insurance (BFSI) space Fluency in French (priority), German, Spanish, or Italian Ultimately we are looking to hire those who want to be the future leaders in the industry, super intrigued by Crypto and have an awesome mindset to learn so if you don't meet all the criteria still do apply! Job Benefits How We Work
Director of EMEA Policy & Regulatory Affairs Department: Global Policy & Research Employment Type: Permanent Location: London, UK Reporting To: Liat Shetret Description The impact you will have As our Director of EMEA Policy & Regulatory Affairs, you will serve as the authoritative subject matter expert on financial crime compliance in the digital asset ecosystem across EMEA. You'll provide strategic advisory services on regulatory developments, shape policy discussions with regulators, and ensure our clients stay ahead of evolving compliance requirements. Your expertise will directly influence product development, client success, and Elliptic's position as the trusted advisor for digital asset compliance across European markets. You'll join a highly collaborative global team of subject matter experts across legal, regulatory, compliance, and technical domains - each bringing deep knowledge of digital assets and traditional finance. Together, you'll exchange insights, co-develop strategic guidance, and support each other on cross-functional efforts to deliver best-in-class solutions for our institutional clients. By contributing your unique expertise on financial institutions, you'll help strengthen a multidisciplinary team that is shaping the future of responsible innovation in the crypto and financial services ecosystem. Working closely with large crypto-native institutions (such as exchanges, custodians, and infrastructure providers) as well as established banks and capital markets firms, you'll help shape strategic policy approaches and regulatory engagement. Your insights will play a key role not only in supporting clients as they navigate complex global frameworks, but also in identifying emerging opportunities, informing product strategy, and helping position our offerings to meet evolving institutional needs. By applying your regulatory expertise in a dynamic, client-facing environment, you'll contribute to a multidisciplinary team driving responsible innovation and the continued growth of the digital financial ecosystem. Key Responsibilities What will you do? Serve as the primary subject matter expert on financial crime compliance and digital asset regulation across EMEA Provide strategic advisory services to internal teams and external clients on regulatory compliance and policy matters Develop and deliver authoritative content, including whitepapers, blog posts, regulatory updates, and industry/market analysis Build and maintain your professional profile through speaking engagements, social media presence, and industry networking Conduct client meetings, training sessions, and regulatory briefings in London and across EMEA Collaborate with product teams to provide expert guidance on compliance features and regulatory requirements Monitor regulatory developments across jurisdictions and provide strategic analysis for clients and internal teams Take ownership of key compliance initiatives and drive outcomes that support business objectives Support sales processes with regulatory and compliance expertise during client engagements Contribute to cross-functional projects that enhance our compliance capabilities and thought leadership Skills, Knowledge & Expertise You'll be great here if you have Deep financial crime expertise: Substantial experience in anti-money laundering, sanctions compliance, and financial crime investigation Regulatory policy background: Experience working with or for regulatory bodies, understanding policy development and implementation Digital asset knowledge: Strong understanding of blockchain technology, cryptocurrency, and DeFi protocols with focus on compliance challenges Content creation skills: Proven ability to create compelling, authoritative content for diverse audiences Collaborative mindset: Proven ability to work effectively with cross-functional teams, including fellow subject matter experts, to deliver integrated insights and solutions for institutional clients Strong communication: Excellent written and verbal communication skills with ability to explain complex topics clearly Outcome-focused mindset: Track record of taking ownership and delivering measurable results Client-facing experience: Comfortable presenting to senior executives and regulatory officials Industry credibility: Recognized expertise and professional network in financial crime and digital asset compliance Subject matter expertise: Recognized as an expert in financial crime compliance with ability to provide authoritative guidance UK location: Based in London with willingness to travel and work from our London office regularly Market Infrastructure and Functioning: In-depth knowledge of trading venues, market participants, clearing and settlement systems, and the regulatory frameworks that support stable and efficient markets. Policy Development and Implementation: Proven track record of shaping and implementing regulatory policies that support market integrity, efficiency, investor confidence, and financial innovation. Bonus Points for: Experience with stablecoins, RWA tokenization and their regulatory frameworks Previous consulting or advisory experience in financial services Technical understanding of blockchain analytics and compliance tools Advanced degree in law, compliance, or related field Multilingual capabilities Professional qualifications in compliance, legal, or financial crime (e.g., CAMS, ICA certifications) Experience as a regulator, in fintech or digital asset advisory roles Job Benefits How We Work Hybrid working and the option to work from almost anywhere for up to 90 days per year £500 Remote working budget to set up your home office space $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development Holidays: 25 days of annual leave + bank holidays An extra day for your birthday Enhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave Private Health Insurance - we use Vitality! Full access to Spill Mental Health Support Life Assurance: 4 times your salary to your beneficiaries £100 cryptocurrency for you! Cycle to Work Scheme
Nov 07, 2025
Full time
Director of EMEA Policy & Regulatory Affairs Department: Global Policy & Research Employment Type: Permanent Location: London, UK Reporting To: Liat Shetret Description The impact you will have As our Director of EMEA Policy & Regulatory Affairs, you will serve as the authoritative subject matter expert on financial crime compliance in the digital asset ecosystem across EMEA. You'll provide strategic advisory services on regulatory developments, shape policy discussions with regulators, and ensure our clients stay ahead of evolving compliance requirements. Your expertise will directly influence product development, client success, and Elliptic's position as the trusted advisor for digital asset compliance across European markets. You'll join a highly collaborative global team of subject matter experts across legal, regulatory, compliance, and technical domains - each bringing deep knowledge of digital assets and traditional finance. Together, you'll exchange insights, co-develop strategic guidance, and support each other on cross-functional efforts to deliver best-in-class solutions for our institutional clients. By contributing your unique expertise on financial institutions, you'll help strengthen a multidisciplinary team that is shaping the future of responsible innovation in the crypto and financial services ecosystem. Working closely with large crypto-native institutions (such as exchanges, custodians, and infrastructure providers) as well as established banks and capital markets firms, you'll help shape strategic policy approaches and regulatory engagement. Your insights will play a key role not only in supporting clients as they navigate complex global frameworks, but also in identifying emerging opportunities, informing product strategy, and helping position our offerings to meet evolving institutional needs. By applying your regulatory expertise in a dynamic, client-facing environment, you'll contribute to a multidisciplinary team driving responsible innovation and the continued growth of the digital financial ecosystem. Key Responsibilities What will you do? Serve as the primary subject matter expert on financial crime compliance and digital asset regulation across EMEA Provide strategic advisory services to internal teams and external clients on regulatory compliance and policy matters Develop and deliver authoritative content, including whitepapers, blog posts, regulatory updates, and industry/market analysis Build and maintain your professional profile through speaking engagements, social media presence, and industry networking Conduct client meetings, training sessions, and regulatory briefings in London and across EMEA Collaborate with product teams to provide expert guidance on compliance features and regulatory requirements Monitor regulatory developments across jurisdictions and provide strategic analysis for clients and internal teams Take ownership of key compliance initiatives and drive outcomes that support business objectives Support sales processes with regulatory and compliance expertise during client engagements Contribute to cross-functional projects that enhance our compliance capabilities and thought leadership Skills, Knowledge & Expertise You'll be great here if you have Deep financial crime expertise: Substantial experience in anti-money laundering, sanctions compliance, and financial crime investigation Regulatory policy background: Experience working with or for regulatory bodies, understanding policy development and implementation Digital asset knowledge: Strong understanding of blockchain technology, cryptocurrency, and DeFi protocols with focus on compliance challenges Content creation skills: Proven ability to create compelling, authoritative content for diverse audiences Collaborative mindset: Proven ability to work effectively with cross-functional teams, including fellow subject matter experts, to deliver integrated insights and solutions for institutional clients Strong communication: Excellent written and verbal communication skills with ability to explain complex topics clearly Outcome-focused mindset: Track record of taking ownership and delivering measurable results Client-facing experience: Comfortable presenting to senior executives and regulatory officials Industry credibility: Recognized expertise and professional network in financial crime and digital asset compliance Subject matter expertise: Recognized as an expert in financial crime compliance with ability to provide authoritative guidance UK location: Based in London with willingness to travel and work from our London office regularly Market Infrastructure and Functioning: In-depth knowledge of trading venues, market participants, clearing and settlement systems, and the regulatory frameworks that support stable and efficient markets. Policy Development and Implementation: Proven track record of shaping and implementing regulatory policies that support market integrity, efficiency, investor confidence, and financial innovation. Bonus Points for: Experience with stablecoins, RWA tokenization and their regulatory frameworks Previous consulting or advisory experience in financial services Technical understanding of blockchain analytics and compliance tools Advanced degree in law, compliance, or related field Multilingual capabilities Professional qualifications in compliance, legal, or financial crime (e.g., CAMS, ICA certifications) Experience as a regulator, in fintech or digital asset advisory roles Job Benefits How We Work Hybrid working and the option to work from almost anywhere for up to 90 days per year £500 Remote working budget to set up your home office space $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development Holidays: 25 days of annual leave + bank holidays An extra day for your birthday Enhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave Private Health Insurance - we use Vitality! Full access to Spill Mental Health Support Life Assurance: 4 times your salary to your beneficiaries £100 cryptocurrency for you! Cycle to Work Scheme
Customer Success Manager Department: AMCS Employment Type: Full Time Location: London, UK Reporting To: Yael Naim Description Are you a passionate and enthusiastic Customer Success Manager with a wealth of experience managing customers in the SaaS industry? Are you looking for your next challenge in an emerging and exciting market? Do you have experience working with medium to large customers across EMEA? If yes then we want to hear from you! The impact you will have: You will join our global Revenue team, and champion the value of Elliptic and help uncover and develop new commercial opportunities within our base of existing customers. As a Customer Success Manager, you will be responsible for managing a nominated list of customers, based in the EMEA region. In this important and strategic role, you will play a major part in their Success journey to ensure our customers are successful using Elliptic blockchain analytics solutions, and in building and growing the size of our accounts. Your core deliverable will be achieving a net account retention rate as well as account upsell targets. In addition, you will take the lead in onboarding and training our customers in using the product to enhance the customer experience and improve satisfaction. This is an exciting opportunity for an experienced individual looking for a role where you can make an impact not just on the company you work for but also in an emerging technology sector. Fascinating and challenging work is the norm - working at Elliptic is never boring! Key Responsibilities What you'll do: Onboard new customers, ensuring we deliver long term success and become a partner to them, delivering on their objectives Be our customer's champion and collaborate cross-functionally to deliver a great customer experience Develop and maintain high quality Success plans to achieve adoption, retention, advocacy and identify upsell targets within your accounts Partner with the Account Executives on the enterprise accounts, to identify and deliver value growth on the accounts. Lead the end-to-end sales process for upsell opportunities in your non-enterprise accounts including pitches, demos & contract negotiation Drive a high NDR and GDR on your book of business. Share feedback from the field that contributes to our product roadmap Skills, Knowledge & Expertise You will be a great fit here if you: Have experience in Account Management and can successfully deliver an upsell target across target accounts, particularly in Financial Services Have worked across a broad customer base in EMEA Are flexible, adaptable and comfortable with changing priorities Strong sense of curiosity and desire to deliver great customer experience Excellent communicator with strong interpersonal skills Use your analytical skills to analyse customer usage and engagement data to identify trends and opportunities for additional services Have managed difficult client relationships, such as churn or downsell conversations, and obtain the best outcome for both the company and our customers. Experienced in evaluating customer needs and preferences and being able to showcase real proof of value to our customers as they grow and expand with us. Have a collaborative mindset Address problems immediately and can work across functions to solve problems Enjoy working with pace and energy, building team spirit and cultivating unity and commitment among the team Our ideal candidate has: 3-5 years Customer Success or Account Management experience selling & supporting SaaS solutions Experience working with customers distributed across many internal teams Strong relationship building skills, with track record of building advocacy, retention and generating net new business Demonstrated track record of success and quota over achievement Able to work in a matrix organisation, and the ability to share the spotlight A strong work ethic and an entrepreneur's mindset. You're comfortable creating value in a low structure environment while being agile and resilient Interest and curiosity about digital assets and the crypto economy Bonus Points for: Knowledge or experience in AML, particularly for crypto Experience working in the blockchain / Web3 industry Additional language skills: French Keen interest in public speaking and being present in events across the region Job Benefits Hybrid working and the option to work from almost anywhere for up to 90 days per year£500 Remote working budget to set up your home office space $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development Holidays: 25 days of annual leave + bank holidaysAn extra day for your birthdayEnhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave and leave. Private Health Insurance - we use Vitality!Full access to Spill Mental Health SupportLife Assurance: we hope you will never need this - but our cover is for 4 times your salary to your beneficiaries£100 Crypto for you!Cycle to Work Scheme
Nov 07, 2025
Full time
Customer Success Manager Department: AMCS Employment Type: Full Time Location: London, UK Reporting To: Yael Naim Description Are you a passionate and enthusiastic Customer Success Manager with a wealth of experience managing customers in the SaaS industry? Are you looking for your next challenge in an emerging and exciting market? Do you have experience working with medium to large customers across EMEA? If yes then we want to hear from you! The impact you will have: You will join our global Revenue team, and champion the value of Elliptic and help uncover and develop new commercial opportunities within our base of existing customers. As a Customer Success Manager, you will be responsible for managing a nominated list of customers, based in the EMEA region. In this important and strategic role, you will play a major part in their Success journey to ensure our customers are successful using Elliptic blockchain analytics solutions, and in building and growing the size of our accounts. Your core deliverable will be achieving a net account retention rate as well as account upsell targets. In addition, you will take the lead in onboarding and training our customers in using the product to enhance the customer experience and improve satisfaction. This is an exciting opportunity for an experienced individual looking for a role where you can make an impact not just on the company you work for but also in an emerging technology sector. Fascinating and challenging work is the norm - working at Elliptic is never boring! Key Responsibilities What you'll do: Onboard new customers, ensuring we deliver long term success and become a partner to them, delivering on their objectives Be our customer's champion and collaborate cross-functionally to deliver a great customer experience Develop and maintain high quality Success plans to achieve adoption, retention, advocacy and identify upsell targets within your accounts Partner with the Account Executives on the enterprise accounts, to identify and deliver value growth on the accounts. Lead the end-to-end sales process for upsell opportunities in your non-enterprise accounts including pitches, demos & contract negotiation Drive a high NDR and GDR on your book of business. Share feedback from the field that contributes to our product roadmap Skills, Knowledge & Expertise You will be a great fit here if you: Have experience in Account Management and can successfully deliver an upsell target across target accounts, particularly in Financial Services Have worked across a broad customer base in EMEA Are flexible, adaptable and comfortable with changing priorities Strong sense of curiosity and desire to deliver great customer experience Excellent communicator with strong interpersonal skills Use your analytical skills to analyse customer usage and engagement data to identify trends and opportunities for additional services Have managed difficult client relationships, such as churn or downsell conversations, and obtain the best outcome for both the company and our customers. Experienced in evaluating customer needs and preferences and being able to showcase real proof of value to our customers as they grow and expand with us. Have a collaborative mindset Address problems immediately and can work across functions to solve problems Enjoy working with pace and energy, building team spirit and cultivating unity and commitment among the team Our ideal candidate has: 3-5 years Customer Success or Account Management experience selling & supporting SaaS solutions Experience working with customers distributed across many internal teams Strong relationship building skills, with track record of building advocacy, retention and generating net new business Demonstrated track record of success and quota over achievement Able to work in a matrix organisation, and the ability to share the spotlight A strong work ethic and an entrepreneur's mindset. You're comfortable creating value in a low structure environment while being agile and resilient Interest and curiosity about digital assets and the crypto economy Bonus Points for: Knowledge or experience in AML, particularly for crypto Experience working in the blockchain / Web3 industry Additional language skills: French Keen interest in public speaking and being present in events across the region Job Benefits Hybrid working and the option to work from almost anywhere for up to 90 days per year£500 Remote working budget to set up your home office space $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development Holidays: 25 days of annual leave + bank holidaysAn extra day for your birthdayEnhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave and leave. Private Health Insurance - we use Vitality!Full access to Spill Mental Health SupportLife Assurance: we hope you will never need this - but our cover is for 4 times your salary to your beneficiaries£100 Crypto for you!Cycle to Work Scheme
Risk & Compliance Lead Department: InfoSec Employment Type: Full Time Location: London, UK Reporting To: Adam Grimshaw As our Risk & Compliance Lead, you will be at the forefront of building and scaling a best-in-class enterprise risk and compliance function for a forward-thinking SaaS company operating in the digital asset space. You'll own the design, implementation, and continuous improvement of a unified risk and compliance framework - balancing global regulatory expectations, operational resilience, and business agility. You will champion a risk-led, outcomes-focused approach that embeds transparency, accountability, and proactive governance across the business. Your work will empower Elliptic to grow confidently while maintaining trust with regulators, customers, and partners. By enabling teams to make informed, risk-aware decisions, you'll be instrumental in ensuring resilience and integrity sit at the core of everything we do. You'll collaborate closely with technical, commercial, and legal counterparts to ensure operational and regulatory risks are understood and mitigated. Your leadership will be central to maintaining Elliptic's trusted status as a secure, resilient, and responsible partner for financial institutions and technology providers navigating the digital asset ecosystem. Key Responsibilities Strategy and ownership Own Elliptic's Risk and Compliance strategy, frameworks, and annual plan Define risk appetite and tolerances with leadership; translate into KRIs and control objectives Enterprise risk management Maintain risk taxonomy, registers, and assessment cadence across business, product, data, third party, and operational risks Facilitate risk identification with domain owners, evaluate inherent/residual risk, and drive treatment plans Compliance framework (SaaS appropriate) Identify applicable obligations and industry standards for a SaaS provider and maintain a single control framework mapped to them Keep policies and standards current, actionable, and adopted across teams Control assurance and continuous improvement Plan and run a risk based assurance programme to test control design and effectiveness Manage issues, nonconformities, and lifecycle with clear ownership and due dates Operational resilience and incident governance Partner with Platform, SRE, and Security to validate backup, recovery, continuity, and disaster recovery capabilities Chair or contribute to post incident reviews to ensure learnings are captured and risks addressed Third party and product risk Set methodology and thresholds for vendor and product risk, partnering with Procurement, Legal, and Product to embed controls in lifecycle workflows Assurance and audits Coordinate external audits and certifications as needed; ensure our evidence strategy is efficient and reusable Provide executive reporting on risk posture, top risks, trends, and remediation progress Ways of working and culture Enable teams through guidance, training, and practical tooling; make compliance easy and transparent Directly lead the Risk and Compliance Analyst as a supporting role. Delegate analysis, evidence collation, routine testing, and first draft policy updates while retaining ownership of strategy, framework design, risk appetite, and executive reporting. Work closely with Engineering, Platform/SRE, Product, Legal, Procurement, Sales/CS, and Data. Skills, Knowledge & Expertise Proven ownership of an ERMF or equivalent risk programme in a SaaS or technology business Designing and operating a unified control framework mapped to multiple obligations or standards Knowledge of data protection and data governance practices relevant to SaaS Planning and executing risk based assurance and control testing, and managing CAPA to closure Partnering with engineering and product teams to embed quality and compliance controls into their operations Clear, concise written communication and executive risk reporting Strong stakeholder management across technical and non technical teams Experience with ISO 27001, SOC 2, or similar certifications, and familiarity with ISO 9001/22301/14001 as contributing inputs Exposure to model risk governance or validation practices Experience with evidence automation or compliance tooling Job Benefits Hybrid working and the option to work from almost anywhere for up to 90 days per year £500 Remote working budget to set up your home office space $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development Holidays: 25 days of annual leave + bank holidays An extra day for your birthday Enhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave Private Health Insurance - we use Vitality!
Oct 30, 2025
Full time
Risk & Compliance Lead Department: InfoSec Employment Type: Full Time Location: London, UK Reporting To: Adam Grimshaw As our Risk & Compliance Lead, you will be at the forefront of building and scaling a best-in-class enterprise risk and compliance function for a forward-thinking SaaS company operating in the digital asset space. You'll own the design, implementation, and continuous improvement of a unified risk and compliance framework - balancing global regulatory expectations, operational resilience, and business agility. You will champion a risk-led, outcomes-focused approach that embeds transparency, accountability, and proactive governance across the business. Your work will empower Elliptic to grow confidently while maintaining trust with regulators, customers, and partners. By enabling teams to make informed, risk-aware decisions, you'll be instrumental in ensuring resilience and integrity sit at the core of everything we do. You'll collaborate closely with technical, commercial, and legal counterparts to ensure operational and regulatory risks are understood and mitigated. Your leadership will be central to maintaining Elliptic's trusted status as a secure, resilient, and responsible partner for financial institutions and technology providers navigating the digital asset ecosystem. Key Responsibilities Strategy and ownership Own Elliptic's Risk and Compliance strategy, frameworks, and annual plan Define risk appetite and tolerances with leadership; translate into KRIs and control objectives Enterprise risk management Maintain risk taxonomy, registers, and assessment cadence across business, product, data, third party, and operational risks Facilitate risk identification with domain owners, evaluate inherent/residual risk, and drive treatment plans Compliance framework (SaaS appropriate) Identify applicable obligations and industry standards for a SaaS provider and maintain a single control framework mapped to them Keep policies and standards current, actionable, and adopted across teams Control assurance and continuous improvement Plan and run a risk based assurance programme to test control design and effectiveness Manage issues, nonconformities, and lifecycle with clear ownership and due dates Operational resilience and incident governance Partner with Platform, SRE, and Security to validate backup, recovery, continuity, and disaster recovery capabilities Chair or contribute to post incident reviews to ensure learnings are captured and risks addressed Third party and product risk Set methodology and thresholds for vendor and product risk, partnering with Procurement, Legal, and Product to embed controls in lifecycle workflows Assurance and audits Coordinate external audits and certifications as needed; ensure our evidence strategy is efficient and reusable Provide executive reporting on risk posture, top risks, trends, and remediation progress Ways of working and culture Enable teams through guidance, training, and practical tooling; make compliance easy and transparent Directly lead the Risk and Compliance Analyst as a supporting role. Delegate analysis, evidence collation, routine testing, and first draft policy updates while retaining ownership of strategy, framework design, risk appetite, and executive reporting. Work closely with Engineering, Platform/SRE, Product, Legal, Procurement, Sales/CS, and Data. Skills, Knowledge & Expertise Proven ownership of an ERMF or equivalent risk programme in a SaaS or technology business Designing and operating a unified control framework mapped to multiple obligations or standards Knowledge of data protection and data governance practices relevant to SaaS Planning and executing risk based assurance and control testing, and managing CAPA to closure Partnering with engineering and product teams to embed quality and compliance controls into their operations Clear, concise written communication and executive risk reporting Strong stakeholder management across technical and non technical teams Experience with ISO 27001, SOC 2, or similar certifications, and familiarity with ISO 9001/22301/14001 as contributing inputs Exposure to model risk governance or validation practices Experience with evidence automation or compliance tooling Job Benefits Hybrid working and the option to work from almost anywhere for up to 90 days per year £500 Remote working budget to set up your home office space $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development Holidays: 25 days of annual leave + bank holidays An extra day for your birthday Enhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave Private Health Insurance - we use Vitality!