Computacenter AG & Co. oHG

Select how often (in days) to receive an alert: Location: UK - Hatfield, UK - London, UK - Manchester, UK - Birmingham Job-ID: 210368 Contract type: Standard Business Unit: Project Management Life on the team We are excited to announce we are now looking to hire a Senior Project Manager/Programme Manager, with experience of delivering large-scale International Data Centre or High Performance Computing build projects, into our thriving Group Professional Services (GPS) organisation within Computacenter UK. This is an exciting role in a dynamic and fast-moving environment that is likely to require significant international travel. The successful candidate will be able to demonstrate the delivery of multiple Data Centre technologies rather than point solutions, the leadership of large multi-skilled teams, and the gravitas expected from a leader in their field. So who are we? Group Professional Services is a dynamic part of Computacenter that integrates our Engineering, Consultancy, and Project Management practices, alongside our expanding Business Solutions portfolio and nearshore/offshore centres. With a team of over 4,200 highly skilled professionals, we possess deep expertise in core infrastructure technologies, industry-standard architecture, and project management methodologies. Operating across three continents, we serve some of the world's largest brands, driving technological change in a vibrant and rapidly evolving digital landscape. What you'll do As a Senior Project Manager (SPM) or Programme Manager (PGM) in Computacenter's Projects & Programmes Practice you will be responsible for delivering complex and/or high risk, end-to-end solutions. You may deliver multiple projects simultaneously or significant work-streams on larger projects and programmes. The projects could be stand-alone projects or may be part of a Projects & Portfolio Management Office (PMO). You may also be required to lead a Project & Portfolio Management Office (PMO). Whatever the assignment you will lead the engagement, be responsible for the business outcome and for the overall success of the change activity and will work with our assurance and governance process to ensure the projects or PMO meet Computacenter's and the Customer's requirements and needs. Your scope of activity will range from the development of the delivery approach to be used by Computacenter, the delivery definition and the successful delivery of assignments from inception through to completion. Delivery of a successful project will include: building and managing your team, ensuring the agreed products are delivered, effective communication, managing project controls (including risk, issue, customer dependencies and change) and providing a high-quality professional outcome to the satisfaction of our customers and other stakeholders. There will be times where you will lead, on behalf of the Practice, the activities required to create a solution based on a set of customer requirements, support managing it through the sales cycle whilst following the appropriate governance process. Presenting to the customer in a compelling way to support the sales team to achieve positive outcome and support our growth agenda. Your overall responsibility is for meeting the commitments made to customers and internal stakeholders to successfully deliver the assignment you are leading as defined in your terms of reference or project control documentation. These will be delivered alongside the agreed financial outcome of the assignment. In support of this, you're expected to understand and articulate to customers both what Computacenter sells and delivers and have a good working knowledge of the technology/solution. Key responsibilities Project Management: Throughout the entire project lifecycle, you will be expected to understand and adhere to our methodologies for delivering Professional Services engagements to our customers. Change Management: Own or ensure that the end-to-end change process for the assignment is followed to ensure full awareness and adoption of the project outcomes whilst minimizing working at risk/commercial exposure & optimizing our contribution. Business Management: Ensure that projects align with the customer requirements, deliver value, and are completed efficiently within scope, time, and budget constraints. Contract Management: Manage the assignment scope and understand the commercial baseline, supporting or leading the development, negotiation, and agreement of the statement of work and any subsequent changes. Financial Management: Be responsible for the successful delivery of the assignment to the agreed financial baseline to meet (or exceed) the key performance indicators. These are typically defined and agreed with the sales team and other key stakeholders in the statement of work and cost model. Relationship Management: During your assignments, you will create and manage the stakeholder relationships across Computacenter, its suppliers, and customers, ensuring that a positive and constructive relationship is created and maintained. People Management: You will be responsible for leading and shaping the team to ensure the successful delivery of your assignment. What you'll need Familiarity with the latest technologies and the ability to articulate the benefits in line with Computacenter's propositions. Trained and accredited in project management methodology, for example Prince2, Agile Techniques. A demonstrable track record of delivering complex, high-risk assignments/multiple successful outcomes with focus on large-scale Data Centres or High Performance Computing. Demonstrable leadership skills and personal gravitas. Excellent interpersonal skills and ability to build and maintain relationships. Able to apply a variety of influencing skills to enable the required outcomes for your stakeholders, to enable positive assignment outcomes. Ability to apply a variety of approaches including Emotional Intelligence with flexibility, to adapt personal style and approach to meet specific customer needs and to resolve conflicts. Understand and be able to articulate the wider context of the project you are leading. Ability to articulate the value of project management to internal and external customers. Excellent literacy and numeracy skills. About us Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community? We're growing. We're hiring. We encourage. We empower. We support.

Location: UK - London, UK - Birmingham, UK - Edinburgh, UK - Hatfield, UK - Manchester, UK - Milton Keynes, UK - Nottingham, UK - Reading Job-ID: 216415 Contract type: Standard Business Unit: IT Consulting Life on the team Join Computacenter's growing Consultancy Practice and work in a globally recognised IT services business operating across 70+ countries. You'll collaborate with experienced Enterprise Solution Architects, consultants, and technology experts, delivering complex, high-profile programmes in the defence sector. We offer: Flexible UK base location with regular UK-wide and occasional overseas travel Access to professional & technical training, including conferences Exposure to cutting-edge technologies across Workplace, Networking, Security, Datacentre, Cloud, and Applications You'll work in a culture that values expertise, innovation, and collaboration, giving you the freedom to grow, learn, and influence enterprise technology outcomes. What you'll do As an Enterprise Solution Architect, you'll act as a trusted technical authority, shaping and delivering enterprise-scale, mission critical solutions. Key responsibilities include: Engaging with customers to understand their business and technology strategy Leading pre sales architecture, qualifying opportunities and producing high level design documentation Acting as Design Authority for key accounts, ensuring solutions meet security, compliance, and business objectives Designing and implementing integrated, cross domain solutions across: Microsoft 365 & Workplace solutions Networking and enterprise security Datacentre and hybrid cloud Cloud platforms & applications Collaborating with C level executives, senior IT leaders, vendors, and partners Leading or contributing to large scale IT transformation programmes Providing technical governance and assurance across pre and post sales engagements Supporting new proposition development with the Group Strategy & Portfolio team Staying current with emerging technologies, vendor roadmaps, and market trends What you'll need We're looking for a consultative, senior architect with a strong record in enterprise architecture, IT transformation, and defence sector delivery. You'll need: Experience & Leadership Proven experience leading complex, multi domain IT solutions Experience in pre sales and customer facing consultancy Defence sector experience and knowledge of security and regulatory compliance Ability to lead C level conversations and manage senior stakeholders Strong track record of end to end delivery Technical Knowledge & Skills Microsoft client, server, and cloud architecture expertise Deep understanding of Microsoft 365, Azure, IDAM, and security solutions Broad experience across Networking, Security, Datacentre, Cloud, Applications, and Automation Exposure to tools such as: Cisco, Palo Alto, VMware, Nutanix, AWS, Google Cloud, Kubernetes, Ansible, Terraform, Microsoft Power Platform Certifications (desirable) Cloud (Azure Solutions Architect, AWS Solutions Architect, GCP Architect) Microsoft 365, Azure, Identity & Security certifications About us We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business. Our business may be about technology, but first of all it's about people With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong. As an equal opportunities employer, we're committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we're looking for. We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability. If you share our values and want to make a meaningful impact in a supportive, forward thinking environment - we'd love to hear from you!

A leading IT services provider seeks an Enterprise Solution Architect to shape and deliver enterprise-scale solutions. The role requires experience in enterprise architecture and IT transformation, ideally within the defence sector. You will engage with customers, lead pre-sales efforts, and ensure technical governance across projects. Candidates should possess strong technical knowledge, particularly in Microsoft and cloud technologies. This position offers flexible base location with regular UK travel and competitive professional development opportunities.

A multinational IT managed service company is seeking a Customer Experience Director to lead the Service Desk function. The role involves managing day-to-day operations, fostering a high-performance culture, and driving continuous improvement. Candidates should have over 20 years of experience in IT service management, strong leadership skills, and a background in implementing ITIL processes. You'll be pivotal in ensuring effective service delivery to clients and managing relationships with stakeholders, making this a key strategic role.

A multinational IT services company is seeking a Customer Experience Director to lead their Service Desk operations. This role requires overseeing a large team while ensuring high-quality IT support services. The ideal candidate will have over 20 years of leadership experience in IT managed services and a strong background in ITIL frameworks. Candidates must possess excellent communication and analytical skills while demonstrating a commitment to operational excellence and continuous improvement.

Select how often (in days) to receive an alert: Customer Experience Director Location: UK - Hatfield, UK - London, UK - Milton Keynes Job-ID: 217064 Contract type: Standard Business Unit: Service Desk Life on the team The Customer Experience Director will be responsible for managing the Service Desk function within a large multinational IT managed service company. The role involves overseeing the day-to-day operations of the Service Desk team, ensuring efficient and effective delivery of IT support services to clients. You will play a critical role in driving operational excellence, optimizing service delivery processes, and fostering a customer-centric culture. What you'll do Team Management: Provide strategic management and direction to the Service Desk team, setting clear goals and, objectives. Foster & drive a high-performance culture, ensuring team members are motivated, engaged, and supported in their professional growth. Encourage collaboration, teamwork, and knowledge sharing among team members and the different delivery locations. Service Desk Operations: Oversee the day-to-day operations of the Service Desk, ensuring service levels are met or exceeded. Continuously evaluate and enhance the Service Desk's capabilities, leveraging industry best practices and emerging technologies. Forefront initiatives to drive continuous improvement, such as process optimization, automation, and the implementation of new tools or technologies. Stay updated on industry trends, emerging technologies, and best practices related to IT service delivery. Stakeholder Relationship Management: Build and maintain strong relationships with key stakeholders, acting as a trusted advisor and escalation point for service-related matters. Collaborate to understand their IT support needs, develop customized service solutions, and ensure client satisfaction. Collaborate with other internal teams, such as the Sales, Engineering, and Project Management teams, to ensure seamless service delivery and support the achievement of organizational goals. Work closely with senior management to provide insights, reports, and recommendations on Service Desk operations and performance. Collaborate with the finance department to develop and manage the Service Desk's budget. Monitor and control operational expenses, identifying cost-saving opportunities without compromising service quality. Conduct financial analysis and reporting to track performance against budget and financial goals. Own and understand the pricing model and structures. What you'll need Bachelor's degree in information technology, Computer Science, or a related field. Experience of managing large people organisations Proven experience in a leadership role within an IT managed service company and Service Desk operations. Strong knowledge of IT service management frameworks, such as ITIL, and demonstrated experience in implementing and adhering to ITIL processes. Experience managing a geographically dispersed and diverse team. Strong communication, and interpersonal skills. Strong analytical and problem-solving abilities. Ability to work in a fast-paced, dynamic environment and manage multiple priorities. Proven track record in driving operational excellence and continuous improvement. Understanding of IT service management tools and technologies. About us We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business. Our business may be about technology, but first of all it's about people With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong. As an equal opportunities employer, we're committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we're looking for. We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability. If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we'd love to hear from you!