Job Description Are you a forward-thinking HR professional who thrives on driving change and leading impactful people strategies? Mecca is seeking a dynamic HR Project & Business Partner to join our People Team and take the lead on shaping high-impact HR initiatives across our vibrant bingo business. In this pivotal position, you'll partner with senior leaders to deliver strategic HR projects that align with our business objectives. From end-to-end project leadership to fostering a high-performing and inclusive culture, your work will directly influence employee engagement, operational excellence, and organisational transformation. What you'll do: Lead and deliver strategic projects and functional change programmes that are commercial, and people focussed across Mecca. Working end-to-end with all stakeholders and Centres of Excellence, while incorporating external best practice. The strategic ability to tailor to requirements, outline deliverables, milestones, critical path items and actions. Strategically partner with senior leaders across support and operations teams Drive employee engagement initiatives and support implementation of surveys and follow-up actions Collaborate with Centres of Excellence and external partners to incorporate best practice Coach and guide leaders on employment matters, policies, and legal compliance Lead presentations, reporting and insights for internal and external stakeholders Support the delivery of Mecca's People & Culture strategy and deputise for the People Director as needed Ensure adherence to the highest standards of CSR, EDI, compliance, and regulatory requirement Qualifications Extensive knowledge and experience in HR, with a solid understanding of employment law. Proven experience working in HR within fast-paced environments such as retail, leisure, or hospitality. Proven ability to partner at a senior level and drive strategic people initiatives Skilled in change management and fostering a positive workplace culture Strong organisational and communication skills, able to align HR and business priorities Comfortable operating in a matrix environment and challenging the status quo constructively Experience across core HR disciplines including recruitment, L&D, reward, and employee relations Excellent relationship-building and influencing abilities CIPD qualification desirable Additional Information
Jul 03, 2025
Full time
Job Description Are you a forward-thinking HR professional who thrives on driving change and leading impactful people strategies? Mecca is seeking a dynamic HR Project & Business Partner to join our People Team and take the lead on shaping high-impact HR initiatives across our vibrant bingo business. In this pivotal position, you'll partner with senior leaders to deliver strategic HR projects that align with our business objectives. From end-to-end project leadership to fostering a high-performing and inclusive culture, your work will directly influence employee engagement, operational excellence, and organisational transformation. What you'll do: Lead and deliver strategic projects and functional change programmes that are commercial, and people focussed across Mecca. Working end-to-end with all stakeholders and Centres of Excellence, while incorporating external best practice. The strategic ability to tailor to requirements, outline deliverables, milestones, critical path items and actions. Strategically partner with senior leaders across support and operations teams Drive employee engagement initiatives and support implementation of surveys and follow-up actions Collaborate with Centres of Excellence and external partners to incorporate best practice Coach and guide leaders on employment matters, policies, and legal compliance Lead presentations, reporting and insights for internal and external stakeholders Support the delivery of Mecca's People & Culture strategy and deputise for the People Director as needed Ensure adherence to the highest standards of CSR, EDI, compliance, and regulatory requirement Qualifications Extensive knowledge and experience in HR, with a solid understanding of employment law. Proven experience working in HR within fast-paced environments such as retail, leisure, or hospitality. Proven ability to partner at a senior level and drive strategic people initiatives Skilled in change management and fostering a positive workplace culture Strong organisational and communication skills, able to align HR and business priorities Comfortable operating in a matrix environment and challenging the status quo constructively Experience across core HR disciplines including recruitment, L&D, reward, and employee relations Excellent relationship-building and influencing abilities CIPD qualification desirable Additional Information
Job Description We want to expand our Data Science function further within our well-established strong data-driven Centralised Analytical department. Our Data Science mission is to build machine models in the production environment relative to Marketing, Customer Insights, and Safer Gambling and establish a strong culture of data-driven decision-making in our organisation's strategy. We are looking for a well-established Data Scientist at all levels who wants new challenges. As a Senior Data Scientist, you will work using data engineering, statistical, and ML/AI approaches to uncover data patterns and build models. We use Microsoft tech stack, including Azure Databricks (Pyspark, python), and we are expanding our data science capabilities. To be successful in the role, you will need to have extensive experience in data science projects and have built the professional skill to understand when an approach to a project is not working, to pause and change approach. The Data Science department is currently a smaller team, with an ambition to grow, with a mix of a Data Scientists and ML engineers. Therefore, it is an excellent opportunity to grow, contribute and challenge yourself. We are not an isolated function, so expect to work closely with business stakeholders, data engineers, marketing analysts and BI analysts to improve our existing models, create new models, and bring our expertise. Core Responsibilities Apply advanced statistical techniques and ML/AI models to development and production environments Collaborate with team members and stakeholders to build data science products that enable others to make business decisions Qualifications Postgraduate degree in a relevant discipline (e.g. STEM, Maths, Statistics, Physics) or equivalent experience Good data modelling, software engineering knowledge, and strong knowledge of statistical, mathematical and ML modelling are a must at this stage. Skilful in writing well-engineered code Proven experience working with ML engineers and production systems (including Cloud platforms) Proven ability to analyse large sets and experience-built ML/AI models in production with the ability to translate them into insights and actionable business recommendations Great technical and commercial communication and collaboration skills with some presentation skills Passion for learning and keeping abreast of new technologies and data models Additional Information Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment - so you can is important From hybrid working and colleague support networks to menopause support and weekly PepTalks, we're here for you. We'll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us. Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe. From pensions to bonus schemes, and private medical insurance to life insurance - we've got you covered. Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what's in place in your location. The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
Jul 03, 2025
Full time
Job Description We want to expand our Data Science function further within our well-established strong data-driven Centralised Analytical department. Our Data Science mission is to build machine models in the production environment relative to Marketing, Customer Insights, and Safer Gambling and establish a strong culture of data-driven decision-making in our organisation's strategy. We are looking for a well-established Data Scientist at all levels who wants new challenges. As a Senior Data Scientist, you will work using data engineering, statistical, and ML/AI approaches to uncover data patterns and build models. We use Microsoft tech stack, including Azure Databricks (Pyspark, python), and we are expanding our data science capabilities. To be successful in the role, you will need to have extensive experience in data science projects and have built the professional skill to understand when an approach to a project is not working, to pause and change approach. The Data Science department is currently a smaller team, with an ambition to grow, with a mix of a Data Scientists and ML engineers. Therefore, it is an excellent opportunity to grow, contribute and challenge yourself. We are not an isolated function, so expect to work closely with business stakeholders, data engineers, marketing analysts and BI analysts to improve our existing models, create new models, and bring our expertise. Core Responsibilities Apply advanced statistical techniques and ML/AI models to development and production environments Collaborate with team members and stakeholders to build data science products that enable others to make business decisions Qualifications Postgraduate degree in a relevant discipline (e.g. STEM, Maths, Statistics, Physics) or equivalent experience Good data modelling, software engineering knowledge, and strong knowledge of statistical, mathematical and ML modelling are a must at this stage. Skilful in writing well-engineered code Proven experience working with ML engineers and production systems (including Cloud platforms) Proven ability to analyse large sets and experience-built ML/AI models in production with the ability to translate them into insights and actionable business recommendations Great technical and commercial communication and collaboration skills with some presentation skills Passion for learning and keeping abreast of new technologies and data models Additional Information Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment - so you can is important From hybrid working and colleague support networks to menopause support and weekly PepTalks, we're here for you. We'll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us. Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe. From pensions to bonus schemes, and private medical insurance to life insurance - we've got you covered. Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what's in place in your location. The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
Job Description Grosvenor Casino, Gloucester Road (Harrington Gardens, South Kensington, London SW7 4LJ) Get a buzz from creating customer experiences which excite and entertain? Pride yourself on being an excellent leader, able to coach and mentor teams to drive results? Then we've got the perfect opportunity for you We're looking for a passionate, customer focused Casino Manager for our team at The Gloucester Road Grosvenor Casino London, to support the General Manager in developing and implementing a business plan that delivers success for your stakeholders; the customer, the employee, the shareholder, the local community and the regulator. You will: Be an integral part of the casino management team, striving to maximise performance in all areas of your casino. Deliver an excellent product and customer experience whilst upholding the principles of safer gambling through all hosting activities in the Casino. Support the Management Team in driving the performance of the casino measured against a balanced scorecard of targets covering finance, customer service, and team metrics. Champion and role model our values of Service, Teamwork, Ambition, Responsibility and Solutions Be a key part of a highly capable management team who are fanatical about safer gambling, customer excellence and a quality product managing shifts to deliver on these elements. Develop, coach and mentor a strong team of multi skilled employees ensuring they deliver the Grosvenor brand experience across gaming, leisure and food and beverage with a particular focus on hosting excellence Proactively drive sales and control margin and costs to drive casino profitability Ensure your casino proactively complies with all regulation, particularly the Gaming Commission licensing requirements, and that you are a champion for safer gambling Qualifications Evidence of leading a team to deliver excellent customer service Must hold a Personal Management Licence (PML) An excellent knowledge of all UK gaming activities and proven success in achieving sales and yield targets Have clear evidence of demonstrating the Company values and correct behaviours As a Manager of a team of people, demonstrates a diverse and inclusive leadership style, recognising team members and stakeholders for their individuality Conducting/Recording EDD and RG conversations with customers Additional Information Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.
Jul 01, 2025
Full time
Job Description Grosvenor Casino, Gloucester Road (Harrington Gardens, South Kensington, London SW7 4LJ) Get a buzz from creating customer experiences which excite and entertain? Pride yourself on being an excellent leader, able to coach and mentor teams to drive results? Then we've got the perfect opportunity for you We're looking for a passionate, customer focused Casino Manager for our team at The Gloucester Road Grosvenor Casino London, to support the General Manager in developing and implementing a business plan that delivers success for your stakeholders; the customer, the employee, the shareholder, the local community and the regulator. You will: Be an integral part of the casino management team, striving to maximise performance in all areas of your casino. Deliver an excellent product and customer experience whilst upholding the principles of safer gambling through all hosting activities in the Casino. Support the Management Team in driving the performance of the casino measured against a balanced scorecard of targets covering finance, customer service, and team metrics. Champion and role model our values of Service, Teamwork, Ambition, Responsibility and Solutions Be a key part of a highly capable management team who are fanatical about safer gambling, customer excellence and a quality product managing shifts to deliver on these elements. Develop, coach and mentor a strong team of multi skilled employees ensuring they deliver the Grosvenor brand experience across gaming, leisure and food and beverage with a particular focus on hosting excellence Proactively drive sales and control margin and costs to drive casino profitability Ensure your casino proactively complies with all regulation, particularly the Gaming Commission licensing requirements, and that you are a champion for safer gambling Qualifications Evidence of leading a team to deliver excellent customer service Must hold a Personal Management Licence (PML) An excellent knowledge of all UK gaming activities and proven success in achieving sales and yield targets Have clear evidence of demonstrating the Company values and correct behaviours As a Manager of a team of people, demonstrates a diverse and inclusive leadership style, recognising team members and stakeholders for their individuality Conducting/Recording EDD and RG conversations with customers Additional Information Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.
Job Description Are you a natural leader with a passion for poker? We're looking for someone who thrives in a fast-paced, high-energy environment to take charge of our poker operations. We're looking for a confident and experienced Poker Supervisor to bring energy, leadership, and precision to our card room. In this role, you'll oversee poker operations, support and guide dealers, and ensure every game runs smoothly, fairly, and in line with regulations. You'll be the central figure of poker operations - resolving disputes, maintaining compliance, and delivering an exceptional guest experience every time. Qualifications To be successful, you'll need a solid background in poker or table games supervision, strong leadership and communication skills, and a cool head under pressure. A keen eye for detail and a passion for customer service are essential. Ideally, you'll hold a valid Personal Functional Licence (PFL) and have a strong understanding of gaming compliance and procedures. Additional Information Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends. Previous experience as Cardroom Supervisor is required Candidates must be 18 years of age or older and have the legal right to work in the UK.
Jun 29, 2025
Full time
Job Description Are you a natural leader with a passion for poker? We're looking for someone who thrives in a fast-paced, high-energy environment to take charge of our poker operations. We're looking for a confident and experienced Poker Supervisor to bring energy, leadership, and precision to our card room. In this role, you'll oversee poker operations, support and guide dealers, and ensure every game runs smoothly, fairly, and in line with regulations. You'll be the central figure of poker operations - resolving disputes, maintaining compliance, and delivering an exceptional guest experience every time. Qualifications To be successful, you'll need a solid background in poker or table games supervision, strong leadership and communication skills, and a cool head under pressure. A keen eye for detail and a passion for customer service are essential. Ideally, you'll hold a valid Personal Functional Licence (PFL) and have a strong understanding of gaming compliance and procedures. Additional Information Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends. Previous experience as Cardroom Supervisor is required Candidates must be 18 years of age or older and have the legal right to work in the UK.
Job Description We are seeking a highly skilled and versatile Senior Insight Analyst to join our dynamic and data-driven centralised Analytics department. This role supports the Grosvenor venue business and offers the opportunity to provide innovative customer analytics and actionable insights that support commercial decision-making in areas such as acquisition, CRM, cross-sell strategies, churn, and customer behaviour. This position enables the successful candidate to make a significant impact on our business strategy and customer experience. If you are passionate about data and customer insights and enjoy working in a fast-paced environment, we would love to hear from you. Core responsibilities Customer insights: Interpret and analyse dashboards to identify key trends, opportunities, and risks across the business. Customer behaviour analysis & modelling: Conduct deep dive analyses on customer behaviour, including geo-demographics, time of day, and transactional data. Investigate retention drivers and develop predictive models to inform improvements. Segmentation analysis & reporting: Develop and maintain customer segmentations to tailor offers and experiences, and develop strategies based on insights, such as cross-sell criteria. Venue & Channel Analytics: Provide insights across venues and marketing channels, highlighting performance patterns and customer behaviours to inform strategies. Stakeholder engagement: Build relationships with Marketing, CRM, and Commercial teams. Present findings and collaborate on strategies to enhance performance. Visualization and storytelling: Create compelling visualizations and narratives to communicate complex data clearly and effectively. Champion customer centricity by advocating for a customer-focused approach that balances satisfaction with responsible gaming. Mentorship: Guide and mentor junior analysts within the team. Ad-hoc analysis: Perform ad hoc analyses to support business departments and provide venue-specific insights for strategic decisions. Qualifications Degree in a relevant discipline (e.g., STEM, Maths, Statistics, Physics) or equivalent experience. Experience in an analytical role, preferably within the gambling or gaming industry. Proficiency in SQL and at least one of Python, R, or SAS. Knowledge of data visualization tools, preferably PowerBI. Ability to analyze large datasets and translate findings into actionable insights. Strong communication, collaboration, and presentation skills to convey complex information effectively. Passion for learning and adopting new technologies and data models. Additional Information Join us to unlock benefits and opportunities that will boost your career in a vibrant, inclusive, and fulfilling environment-. Our wellbeing initiatives include hybrid working, support networks, menopause support, and weekly PepTalks. We invest in your growth through development opportunities, leadership training, and industry certifications. Gain international exposure through our global operations and collaborate with colleagues worldwide. We offer benefits such as pensions, bonuses, private medical insurance, and life insurance. Benefits vary by location and brand. Please consult your local Talent Acquisition specialist for details. The Rank Group is committed to inclusivity and ensuring fair access to our services. If you require reasonable adjustments, please contact us before your interview.
Jun 27, 2025
Full time
Job Description We are seeking a highly skilled and versatile Senior Insight Analyst to join our dynamic and data-driven centralised Analytics department. This role supports the Grosvenor venue business and offers the opportunity to provide innovative customer analytics and actionable insights that support commercial decision-making in areas such as acquisition, CRM, cross-sell strategies, churn, and customer behaviour. This position enables the successful candidate to make a significant impact on our business strategy and customer experience. If you are passionate about data and customer insights and enjoy working in a fast-paced environment, we would love to hear from you. Core responsibilities Customer insights: Interpret and analyse dashboards to identify key trends, opportunities, and risks across the business. Customer behaviour analysis & modelling: Conduct deep dive analyses on customer behaviour, including geo-demographics, time of day, and transactional data. Investigate retention drivers and develop predictive models to inform improvements. Segmentation analysis & reporting: Develop and maintain customer segmentations to tailor offers and experiences, and develop strategies based on insights, such as cross-sell criteria. Venue & Channel Analytics: Provide insights across venues and marketing channels, highlighting performance patterns and customer behaviours to inform strategies. Stakeholder engagement: Build relationships with Marketing, CRM, and Commercial teams. Present findings and collaborate on strategies to enhance performance. Visualization and storytelling: Create compelling visualizations and narratives to communicate complex data clearly and effectively. Champion customer centricity by advocating for a customer-focused approach that balances satisfaction with responsible gaming. Mentorship: Guide and mentor junior analysts within the team. Ad-hoc analysis: Perform ad hoc analyses to support business departments and provide venue-specific insights for strategic decisions. Qualifications Degree in a relevant discipline (e.g., STEM, Maths, Statistics, Physics) or equivalent experience. Experience in an analytical role, preferably within the gambling or gaming industry. Proficiency in SQL and at least one of Python, R, or SAS. Knowledge of data visualization tools, preferably PowerBI. Ability to analyze large datasets and translate findings into actionable insights. Strong communication, collaboration, and presentation skills to convey complex information effectively. Passion for learning and adopting new technologies and data models. Additional Information Join us to unlock benefits and opportunities that will boost your career in a vibrant, inclusive, and fulfilling environment-. Our wellbeing initiatives include hybrid working, support networks, menopause support, and weekly PepTalks. We invest in your growth through development opportunities, leadership training, and industry certifications. Gain international exposure through our global operations and collaborate with colleagues worldwide. We offer benefits such as pensions, bonuses, private medical insurance, and life insurance. Benefits vary by location and brand. Please consult your local Talent Acquisition specialist for details. The Rank Group is committed to inclusivity and ensuring fair access to our services. If you require reasonable adjustments, please contact us before your interview.
Job Description We are seeking a highly skilled and versatile Senior Insight Analyst to join our dynamic and data-driven centralised Analytics department. This role supports the Grosvenor venue business and provides the opportunity to deliver innovative customer analytics and actionable insights that inform commercial decisions, including acquisition, CRM, cross-sell strategies, churn, and customer behaviour. The successful candidate will significantly impact our business strategy and customer experience. If you are passionate about data and customer insights and thrive in a fast-paced environment, we would love to hear from you. Core responsibilities Customer insights: Interpret and analyse dashboards to identify key trends, opportunities, and risks across the business. Customer behaviour analysis & modelling: Conduct deep dive analyses on customer behaviour, including geo-demographics, transactional data, and time of day. Investigate drivers of retention and develop predictive models to inform improvements. Segmentation analysis & reporting: Develop and maintain customer segmentations to tailor offers and experiences. Use insights to develop strategies such as cross-sell criteria and success frameworks. Venue & Channel Analytics: Provide insights across venues and marketing channels, highlighting performance patterns and customer behaviours to guide strategies. Stakeholder engagement: Collaborate with Marketing, CRM, and Commercial teams; present findings and strategize to enhance business performance. Visualisation and Storytelling: Create compelling data visualisations and narratives to communicate complex insights clearly. Champion customer centricity by advocating for customer-focused decisions that balance satisfaction and player protection. Mentorship: Guide and mentor junior analysts within the team. Ad-hoc analysis: Perform ad hoc analyses to support various departments and provide venue-specific insights for strategic decisions. Qualifications Degree in a relevant discipline (e.g., STEM, Maths, Statistics, Physics) or equivalent experience. Experience in an analytical role, preferably within the gambling or gaming industry. Proficiency in SQL and at least one of Python, R, or SAS. Knowledge of data visualisation tools, preferably PowerBI. Ability to analyse large datasets and translate findings into actionable insights. Strong communication, collaboration, and presentation skills. Passion for learning new technologies and data models. Additional Information Join us to benefit from a vibrant, inclusive, and fulfilling work environment that supports your career growth-. We prioritize wellbeing with hybrid working, support networks, menopause support, and weekly PepTalks. We invest in your development through training, leadership programs, and industry certifications. Gain international exposure by collaborating globally. Our benefits include pensions, bonuses, private medical and life insurance, among others. Benefits vary by location; consult your Talent Acquisition specialist for details. The Rank Group is committed to inclusivity and fair access. If you need adjustments for your interview, please contact us.
Jun 27, 2025
Full time
Job Description We are seeking a highly skilled and versatile Senior Insight Analyst to join our dynamic and data-driven centralised Analytics department. This role supports the Grosvenor venue business and provides the opportunity to deliver innovative customer analytics and actionable insights that inform commercial decisions, including acquisition, CRM, cross-sell strategies, churn, and customer behaviour. The successful candidate will significantly impact our business strategy and customer experience. If you are passionate about data and customer insights and thrive in a fast-paced environment, we would love to hear from you. Core responsibilities Customer insights: Interpret and analyse dashboards to identify key trends, opportunities, and risks across the business. Customer behaviour analysis & modelling: Conduct deep dive analyses on customer behaviour, including geo-demographics, transactional data, and time of day. Investigate drivers of retention and develop predictive models to inform improvements. Segmentation analysis & reporting: Develop and maintain customer segmentations to tailor offers and experiences. Use insights to develop strategies such as cross-sell criteria and success frameworks. Venue & Channel Analytics: Provide insights across venues and marketing channels, highlighting performance patterns and customer behaviours to guide strategies. Stakeholder engagement: Collaborate with Marketing, CRM, and Commercial teams; present findings and strategize to enhance business performance. Visualisation and Storytelling: Create compelling data visualisations and narratives to communicate complex insights clearly. Champion customer centricity by advocating for customer-focused decisions that balance satisfaction and player protection. Mentorship: Guide and mentor junior analysts within the team. Ad-hoc analysis: Perform ad hoc analyses to support various departments and provide venue-specific insights for strategic decisions. Qualifications Degree in a relevant discipline (e.g., STEM, Maths, Statistics, Physics) or equivalent experience. Experience in an analytical role, preferably within the gambling or gaming industry. Proficiency in SQL and at least one of Python, R, or SAS. Knowledge of data visualisation tools, preferably PowerBI. Ability to analyse large datasets and translate findings into actionable insights. Strong communication, collaboration, and presentation skills. Passion for learning new technologies and data models. Additional Information Join us to benefit from a vibrant, inclusive, and fulfilling work environment that supports your career growth-. We prioritize wellbeing with hybrid working, support networks, menopause support, and weekly PepTalks. We invest in your development through training, leadership programs, and industry certifications. Gain international exposure by collaborating globally. Our benefits include pensions, bonuses, private medical and life insurance, among others. Benefits vary by location; consult your Talent Acquisition specialist for details. The Rank Group is committed to inclusivity and fair access. If you need adjustments for your interview, please contact us.
Job Description Location: Rialto Casino, W1D 6BL Ready to Deal a New Future? Join Our Fully Paid Casino Dealer Training Course! Step into the world of casinos and become the one running the table. We're looking for confident, fast-learners with great energy to train as professional casino dealers during a paid 6 week training period - no experience needed! What You'll Get: Paid to Learn - £13.48 per hour Fast Track your Career - Learn how to deal Blackjack & Roulette Global Vibes - Work in a buzzing, high-energy casino Flexible Schedules - Perfect if you aren't looking for a 9-to-5 role Meet New People - Fun, sociable team environment Other benefits include a share of uncapped tips, premium pay after midnight & a free meal on every shift! We are holding recruitment open days at The Rialto Casino on; Tuesday 15th July at 1pm Wednesday 16th July at 1pm Thursday 17th July at 1pm Apply today, to book your spot to attend. Whether you're looking to launch a career in gaming, entertainment, or just something new that actually pays you to learn, this is your sign. Qualifications You Are: ️ 18+ and have right to work in the UK ️ Calm under pressure & love working with people ️ Sharp, friendly, and love a bit of flair ️ Comfortable doing quick mental maths (or ready to learn) ️ Open to working evenings, nights & weekends This is a permanent, full time position and the paid training will commence on Monday 4th August. Additional Information
Jun 27, 2025
Full time
Job Description Location: Rialto Casino, W1D 6BL Ready to Deal a New Future? Join Our Fully Paid Casino Dealer Training Course! Step into the world of casinos and become the one running the table. We're looking for confident, fast-learners with great energy to train as professional casino dealers during a paid 6 week training period - no experience needed! What You'll Get: Paid to Learn - £13.48 per hour Fast Track your Career - Learn how to deal Blackjack & Roulette Global Vibes - Work in a buzzing, high-energy casino Flexible Schedules - Perfect if you aren't looking for a 9-to-5 role Meet New People - Fun, sociable team environment Other benefits include a share of uncapped tips, premium pay after midnight & a free meal on every shift! We are holding recruitment open days at The Rialto Casino on; Tuesday 15th July at 1pm Wednesday 16th July at 1pm Thursday 17th July at 1pm Apply today, to book your spot to attend. Whether you're looking to launch a career in gaming, entertainment, or just something new that actually pays you to learn, this is your sign. Qualifications You Are: ️ 18+ and have right to work in the UK ️ Calm under pressure & love working with people ️ Sharp, friendly, and love a bit of flair ️ Comfortable doing quick mental maths (or ready to learn) ️ Open to working evenings, nights & weekends This is a permanent, full time position and the paid training will commence on Monday 4th August. Additional Information
Job Description We are looking for a Player Protection Business Partner to join our Verification Team, working in partnership with our venue's operations team. You will partner with a Regional Operations Manager and support the General Managers in your region (South West) by conducting regular site visits and reviews on the customer risk status. You will provide insight, training and coaching to develop the wider knowledge of our operational teams and reduce the variation in how we interact with our customers. This is a field-based position covering the South/South West venues (Portsmouth, Plymouth, Reading, Portsmouth & Swansea etc) - regular travel to venues will be required. What good looks like: Demonstrating improvement in SG through training your regional team Positive SG NPS Reducing the variance in your region's approach to risk Work collaboratively with operational teams to ensure that the policies and processes we have in place to protect our customers are sustained through operational rigour. A key part of your role will be to reduce the variation in how we approach risk and align your region to the business risk appetite. You will also be responsible for ensuring that your team delivers on the KPIs set out by the business in relation to risk analysis of high-value customers within the estate. You will ensure that the Customer Verification Analysts have reviewed the relevant information available to them and documented a quality risk assessment based on Safer Gambling, Affordability and Money Laundering risk factors. Main Accountabilities and Responsibilities: Connecting link between the commercial challenges the front-line teams face, demonstrating the approach to risk outlined by the company and keeping the right balance to always protect our customers Develop General Managers, Operations Managers and Casino Managers to deliver player protection processes across the Region Analyse data to identify opportunities to make improvements to player protection processes highlighting exceptions for operational teams to action Work alongside the General Managers and Regional Operations Manager to identify and mitigate risk in the business. Liaise and consult with the Player Protection Operations Manager and lead the Player Protection Analysts in all matters relating to safer gambling, affordability, and anti-money laundering regarding individual cases and higher risk customers. Dip sample risk assessments completed by Customer Verification Analysts ensuring that necessary checks have been completed in relation to affordability, Safer Gambling and Money Laundering risks and that guidance supplied is in line with policy and procedural requirements. Dip sample venues EDD files, check documentation requests are in line with the customers' levels of play. Align the operational teams in decision making for 'at risk' customers. Prepare and present monthly reviews for Regional Operations Managers of higher value customers within the Region. Lead, conduct and collaborate on meetings between your team and the wider estate including key stakeholders relevant to your role. Ensure that policy and processes are followed by your team and that the documents are refreshed in line with new regulations. Support and coach employees, provide guidance on information and record management and general personal development, always demonstrating a commitment to Rank Group values and supporting others in demonstrating them. Manage, energise and motivate a highly performing team through trust, integrity, strength of vision and dynamism. Communicate commercial objectives and expectations to direct reports in a way that motivates them to take action and accountability. Accountability for direct reports as required to include managing workload, prioritization of activities, performance improvement and achievement of incentivized targets and objectives. Provide support, coaching and development for direct reports for their individual professional development. Collaborate with digital and retail stakeholders and HVC team as required for high value or cross-channel customers. Research and publish detailed OSINT information along with reports from 3rd party suppliers as required by the business. Keep up to date with relevant legislation and requirements within the gambling industry. Qualifications Essential Competent in coaching, in both in-moment and to wider groups Experienced in leading a team in a rapidly changing environment with a high volume of workload Demonstrable ability to influence and manage stakeholders Ability to manage time effectively and be flexible in their approach Has strong report-writing, verbal communication, data entry and comprehensive record keeping ability Initiative, ingenuity and an inquisitive nature, with good perception and awareness for recognizing and identifying red flags or promising lines of investigation. Excellent communication and interpersonal skills A good working knowledge of OSINT tools available Strong proficiency in Microsoft Office Suite Desirable Understanding of the gaming industry Awareness of legislation including: The Proceeds of Crime Act 2002. The Terrorism Act 2000. The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (Money Laundering Regulations 2017). The Money Laundering and Terrorist Financing (Amendment) Regulations 2019. Personal Qualities Analytical mindset with an aptitude for investigation. Accuracy and attention to detail. Self-motivated - driven to achieve results. Strong team player with a willingness to pick up new ideas and concepts. Additional Information
Feb 20, 2025
Full time
Job Description We are looking for a Player Protection Business Partner to join our Verification Team, working in partnership with our venue's operations team. You will partner with a Regional Operations Manager and support the General Managers in your region (South West) by conducting regular site visits and reviews on the customer risk status. You will provide insight, training and coaching to develop the wider knowledge of our operational teams and reduce the variation in how we interact with our customers. This is a field-based position covering the South/South West venues (Portsmouth, Plymouth, Reading, Portsmouth & Swansea etc) - regular travel to venues will be required. What good looks like: Demonstrating improvement in SG through training your regional team Positive SG NPS Reducing the variance in your region's approach to risk Work collaboratively with operational teams to ensure that the policies and processes we have in place to protect our customers are sustained through operational rigour. A key part of your role will be to reduce the variation in how we approach risk and align your region to the business risk appetite. You will also be responsible for ensuring that your team delivers on the KPIs set out by the business in relation to risk analysis of high-value customers within the estate. You will ensure that the Customer Verification Analysts have reviewed the relevant information available to them and documented a quality risk assessment based on Safer Gambling, Affordability and Money Laundering risk factors. Main Accountabilities and Responsibilities: Connecting link between the commercial challenges the front-line teams face, demonstrating the approach to risk outlined by the company and keeping the right balance to always protect our customers Develop General Managers, Operations Managers and Casino Managers to deliver player protection processes across the Region Analyse data to identify opportunities to make improvements to player protection processes highlighting exceptions for operational teams to action Work alongside the General Managers and Regional Operations Manager to identify and mitigate risk in the business. Liaise and consult with the Player Protection Operations Manager and lead the Player Protection Analysts in all matters relating to safer gambling, affordability, and anti-money laundering regarding individual cases and higher risk customers. Dip sample risk assessments completed by Customer Verification Analysts ensuring that necessary checks have been completed in relation to affordability, Safer Gambling and Money Laundering risks and that guidance supplied is in line with policy and procedural requirements. Dip sample venues EDD files, check documentation requests are in line with the customers' levels of play. Align the operational teams in decision making for 'at risk' customers. Prepare and present monthly reviews for Regional Operations Managers of higher value customers within the Region. Lead, conduct and collaborate on meetings between your team and the wider estate including key stakeholders relevant to your role. Ensure that policy and processes are followed by your team and that the documents are refreshed in line with new regulations. Support and coach employees, provide guidance on information and record management and general personal development, always demonstrating a commitment to Rank Group values and supporting others in demonstrating them. Manage, energise and motivate a highly performing team through trust, integrity, strength of vision and dynamism. Communicate commercial objectives and expectations to direct reports in a way that motivates them to take action and accountability. Accountability for direct reports as required to include managing workload, prioritization of activities, performance improvement and achievement of incentivized targets and objectives. Provide support, coaching and development for direct reports for their individual professional development. Collaborate with digital and retail stakeholders and HVC team as required for high value or cross-channel customers. Research and publish detailed OSINT information along with reports from 3rd party suppliers as required by the business. Keep up to date with relevant legislation and requirements within the gambling industry. Qualifications Essential Competent in coaching, in both in-moment and to wider groups Experienced in leading a team in a rapidly changing environment with a high volume of workload Demonstrable ability to influence and manage stakeholders Ability to manage time effectively and be flexible in their approach Has strong report-writing, verbal communication, data entry and comprehensive record keeping ability Initiative, ingenuity and an inquisitive nature, with good perception and awareness for recognizing and identifying red flags or promising lines of investigation. Excellent communication and interpersonal skills A good working knowledge of OSINT tools available Strong proficiency in Microsoft Office Suite Desirable Understanding of the gaming industry Awareness of legislation including: The Proceeds of Crime Act 2002. The Terrorism Act 2000. The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (Money Laundering Regulations 2017). The Money Laundering and Terrorist Financing (Amendment) Regulations 2019. Personal Qualities Analytical mindset with an aptitude for investigation. Accuracy and attention to detail. Self-motivated - driven to achieve results. Strong team player with a willingness to pick up new ideas and concepts. Additional Information
Job Description We are looking for our next Lead Digital Analyst to join our Data & Analytics team. Our mission is to provide reporting and insight relative to Marketing, Customer Insights, Safer Gambling and establish a strong culture of data-driven decision making in our organisation's strategy. Responsibilities Lead digital analytics reporting, generate insights, and identify key journey friction points through data analysis Collaborate with Customer Insights and broader analytics teams to prioritise and deliver analytics requirements Develop existing reporting processes through automation and optimisation, staying abreast of emerging technologies and best practices Champion digital analytics tools throughout the organisation, maintaining strong relationships across teams Present findings to senior stakeholders, identifying areas of opportunity to improve customer experience and optimise conversion Manage and coach team performance, fostering a high-performing digital analytics team Drive personal development and stay current with evolving trends in data and analytics Qualifications Ideally a BS/BA in Mathematics, Digital Marketing, Statistics, Economics, or equivalent level of achievement through experience Experience in digital analytics Experience/use of advanced Google Analytics and digital marketing tools such as FullStory, Double Click, Facebook, AppNexus. Preference on experience with Google Analytics Understanding of database algorithms, digital data modelling, consuming media agency data and advance knowledge of Google algorithms Industry experience within gambling or gaming is preferable. Knowledge of SQL and/or one of the following: Python, R, SAS A passion for finding actionable insights from raw data Ability to collate, translate, analyse & present data in a clear manner for key senior stakeholders Great communication, collaboration, and presentation skills Additional Information Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment - so you can . is important From hybrid working and colleague support networks to menopause support and weekly PepTalks, we're here for you. We'll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us. Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe. From pensions to bonus schemes, and private medical insurance to life insurance - we've got you covered. Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what's in place in your location. The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
Feb 18, 2025
Full time
Job Description We are looking for our next Lead Digital Analyst to join our Data & Analytics team. Our mission is to provide reporting and insight relative to Marketing, Customer Insights, Safer Gambling and establish a strong culture of data-driven decision making in our organisation's strategy. Responsibilities Lead digital analytics reporting, generate insights, and identify key journey friction points through data analysis Collaborate with Customer Insights and broader analytics teams to prioritise and deliver analytics requirements Develop existing reporting processes through automation and optimisation, staying abreast of emerging technologies and best practices Champion digital analytics tools throughout the organisation, maintaining strong relationships across teams Present findings to senior stakeholders, identifying areas of opportunity to improve customer experience and optimise conversion Manage and coach team performance, fostering a high-performing digital analytics team Drive personal development and stay current with evolving trends in data and analytics Qualifications Ideally a BS/BA in Mathematics, Digital Marketing, Statistics, Economics, or equivalent level of achievement through experience Experience in digital analytics Experience/use of advanced Google Analytics and digital marketing tools such as FullStory, Double Click, Facebook, AppNexus. Preference on experience with Google Analytics Understanding of database algorithms, digital data modelling, consuming media agency data and advance knowledge of Google algorithms Industry experience within gambling or gaming is preferable. Knowledge of SQL and/or one of the following: Python, R, SAS A passion for finding actionable insights from raw data Ability to collate, translate, analyse & present data in a clear manner for key senior stakeholders Great communication, collaboration, and presentation skills Additional Information Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment - so you can . is important From hybrid working and colleague support networks to menopause support and weekly PepTalks, we're here for you. We'll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us. Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe. From pensions to bonus schemes, and private medical insurance to life insurance - we've got you covered. Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what's in place in your location. The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
Job Description What's in It for You: Competitive salary Company Bonus Scheme Leadership and career development opportunities within Mecca Bingo or within our parent company Rank. Employee Rewards platform with discounts on travel, shopping, dining, and more! Pension and Life Assurance Company Sick Pay Scheme 50% discount on food and soft drinks for you and up to three friends Summary of the Role: As a General Manager at Mecca Bingo, you'll lead your venue with passion and energy, creating a space where both customers and team members love to be. You'll set the vision, inspire your team, and deliver outstanding customer experiences that keep people coming back for more. This is your opportunity to bring energy, creativity, and leadership to the table. From shaping a high-performing team to ensuring operational excellence, you'll make sure your venue is buzzing with excitement and exceptional service. Your role is about more than managing a venue-it's about making a difference, every day. With a focus on operational excellence and revenue growth, you'll take ownership of all aspects of your venue, ensuring it runs smoothly, exceeds expectations, and becomes a place customers love to visit. Qualifications Key Skills and Experience: Proven experience in driving profitability and revenue within a business Strong leadership skills with a proven track record of motivating and developing teams Commercial acumen and a results-focused mindset Ability to create exceptional and memorable customer experiences
Jan 31, 2025
Full time
Job Description What's in It for You: Competitive salary Company Bonus Scheme Leadership and career development opportunities within Mecca Bingo or within our parent company Rank. Employee Rewards platform with discounts on travel, shopping, dining, and more! Pension and Life Assurance Company Sick Pay Scheme 50% discount on food and soft drinks for you and up to three friends Summary of the Role: As a General Manager at Mecca Bingo, you'll lead your venue with passion and energy, creating a space where both customers and team members love to be. You'll set the vision, inspire your team, and deliver outstanding customer experiences that keep people coming back for more. This is your opportunity to bring energy, creativity, and leadership to the table. From shaping a high-performing team to ensuring operational excellence, you'll make sure your venue is buzzing with excitement and exceptional service. Your role is about more than managing a venue-it's about making a difference, every day. With a focus on operational excellence and revenue growth, you'll take ownership of all aspects of your venue, ensuring it runs smoothly, exceeds expectations, and becomes a place customers love to visit. Qualifications Key Skills and Experience: Proven experience in driving profitability and revenue within a business Strong leadership skills with a proven track record of motivating and developing teams Commercial acumen and a results-focused mindset Ability to create exceptional and memorable customer experiences
Job Description We want to expand our Data Science function further within our well-established strong data-driven Centralised Analytical department. Our Data Science mission is to build machine models in the production environment relative to Marketing, Customer Insights, and Safer Gambling and establish a strong culture of data-driven decision-making in our organisation's strategy. We are looking for a well-established Data Scientist at all levels who wants new challenges. As a Senior Data Scientist, you will work using data engineering, statistical, and ML/AI approaches to uncover data patterns and build models. We use Microsoft tech stack, including Azure Databricks (Pyspark, python), and we are expanding our data science capabilities. To be successful in the role, you will need to have extensive experience in data science projects and have built the professional skill to understand when an approach to a project is not working, to pause and change approach. The Data Science department is currently a smaller team, with an ambition to grow, with a mix of Data Scientists and ML engineers. Therefore, it is an excellent opportunity to grow, contribute and challenge yourself. We are not an isolated function, so expect to work closely with business stakeholders, data engineers, marketing analysts, and BI analysts to improve our existing models, create new models, and bring our expertise. Core Responsibilities Apply advanced statistical techniques and ML/AI models to development and production environments. Collaborate with team members and stakeholders to build data science products that enable others to make business decisions. Qualifications Postgraduate degree in a relevant discipline (e.g., STEM, Maths, Statistics, Physics) or equivalent experience. Good data modelling, software engineering knowledge, and strong knowledge of statistical, mathematical, and ML modelling are a must at this stage. Skilful in writing well-engineered code. Proven experience working with ML engineers and production systems (including Cloud platforms). Proven ability to analyse large sets and experience building ML/AI models in production with the ability to translate them into insights and actionable business recommendations. Great technical and commercial communication and collaboration skills with some presentation skills. Passion for learning and keeping abreast of new technologies and data models.
Jan 31, 2025
Full time
Job Description We want to expand our Data Science function further within our well-established strong data-driven Centralised Analytical department. Our Data Science mission is to build machine models in the production environment relative to Marketing, Customer Insights, and Safer Gambling and establish a strong culture of data-driven decision-making in our organisation's strategy. We are looking for a well-established Data Scientist at all levels who wants new challenges. As a Senior Data Scientist, you will work using data engineering, statistical, and ML/AI approaches to uncover data patterns and build models. We use Microsoft tech stack, including Azure Databricks (Pyspark, python), and we are expanding our data science capabilities. To be successful in the role, you will need to have extensive experience in data science projects and have built the professional skill to understand when an approach to a project is not working, to pause and change approach. The Data Science department is currently a smaller team, with an ambition to grow, with a mix of Data Scientists and ML engineers. Therefore, it is an excellent opportunity to grow, contribute and challenge yourself. We are not an isolated function, so expect to work closely with business stakeholders, data engineers, marketing analysts, and BI analysts to improve our existing models, create new models, and bring our expertise. Core Responsibilities Apply advanced statistical techniques and ML/AI models to development and production environments. Collaborate with team members and stakeholders to build data science products that enable others to make business decisions. Qualifications Postgraduate degree in a relevant discipline (e.g., STEM, Maths, Statistics, Physics) or equivalent experience. Good data modelling, software engineering knowledge, and strong knowledge of statistical, mathematical, and ML modelling are a must at this stage. Skilful in writing well-engineered code. Proven experience working with ML engineers and production systems (including Cloud platforms). Proven ability to analyse large sets and experience building ML/AI models in production with the ability to translate them into insights and actionable business recommendations. Great technical and commercial communication and collaboration skills with some presentation skills. Passion for learning and keeping abreast of new technologies and data models.